ALTEC SERVICE & LAB SRL - Via Oslavia, 72/ Desio (MB) -

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3 a growing history In almost forty years of activity, Altec has never ceased to grow and evolve. Founded in 1979, starting as a local repair center for electronic components, the company gradually learned to recognize the new market needs and aligning the services offering to meet the customer requirements. During the 90s, the company has developed technical skills and know-how becoming one of the most important service providers, able to cover the whole Italian territory with direct employees. In recent years, listening and understanding the needs and demands of the market, Altec has oriented its research towards complex hardware and software service solutions, thanks also to collaboration agreements with major worldwide Corporations.

4 Our competences HW, SW, Networking expertise and skills acquired in over thirty years on devices of the most important vendors Italian coverage with own employees Service Desk, Second Level HD and Technical specialist dedicated TO each single contract Certification for the periodic POS verification according to the governament law (28/07/2003 Agenzie delle Entrate) Service Manager dedicated TO each single customer

5 Our services Roll-out management (waste and scrap material) Local repair center with the best equipment (500 m2) Local Warehouse (1.700 m2) Agreements Extensive experience with the major in managing repair couriers / PUDOs activities and Roll-out in all the IT territory (B2B Customers and Public Sector) 06 Disk Wiping Certification

6 SOME Customers

7 Our best practices Be close to the customer, with quality and expertise, understanding their needs Keep up the value added expertise, through technical and technological updating of the service engineers and the solutions proposed Focus on customer satisfaction through continuous improvement actions Always ready to cover the entire Italian territory with employed certified technicians Be on time with the right spare parts Be professional and alligned to market demand Certifications ISO 9001 / UNI EN ISO 9001:2008 Certification for the periodic POS verification according to the governament law (28/07/2003 Agenzia delle Entrate)

8 Organization Chart CEO Admin & Finance HR Service Delivery RSPP Buyer Logistic Technical Specialist Service Desk Field Engineer

9 REVENUE TREND , ,00 Average On Time (Contract): 96% Average FCC (Contract): 95,3% I.M.A.C. (~ /Year) Not Included Trend On site service actions in the last 3 years , ,

10 A global support Altec helps companies to be focalized on their core business, taking care of all the service aspects related to the IT infrastructure. The services offered cover all the needs, with a wide range of activities that can take place on-site in our repair center or via web mode. As a multi-vendor company, Altec is also a qualified supplier of computer components and, on request, can provide a customized service.

11 On-Site activities On-Site HW & SW technical support on PCs, servers, monitors, printers, scanners, hubs, Apple devices, etc Resident technician Desktop Management I.M.A.C., installation, moving, upgrade, HW replacement and SW restore Periodic verification POS, according to the specifications of the government law. 28/07/2003 dell Agenzia delle Entrate (26 on site technicians certified) Resident Help Desk on customer site Specialized How to Use Asset management Customized, ad-hoc services for our customers Enrollment in the national environmental handlers category 2 Bis, which authorizes Altec, as part of the maintenance work on printers, to collect and transport exhausted consumables such as: toner, waste toner, drum, destined for special waste disposal. All the Service Requests are integrated by an informatic system able to manage the data coming from the Help Desk, Call Center or customer, following a precise methodology that allows on-time intervention, as well as full traceability of each service action (Microsoft Dynamics).

12 On Center activities Repair activities of any hardware IT devices Refurbishing Testing of the spare parts used or conditioned coming from the field technicians on the territory SW activities (load the operating system, drivers, etc.) Staging & customization (PCs / Server Assembly) On-line test simulating the customer enviroment Customized, ad-hoc services for our customers

13 Logistic activities 01 CUSTOMER RESPONSE 02 INVENTORY PLANNING AND MANAGEMENT LOGISTICS 03 SUPPLY 04 TRANSPORTATION Customized Solutions 05 WAREHOUSING

14 ALTEC SERVICE & LAB SRL Desio Via Oslavia, 72/ Desio (MB) TEL FAX Verona Via Rossini, 14/C Castel D azzano (VR) TEL Roma Via di Selva Nera, Roma (RM) TEL Local warehouse at PUDOs Catania Palermo Cagliari Orbassano (TO) Amantea (CS) Genova Pisa Andria (BA) Casoria (NA) Marghera (VE) Ancona Imola (BO)

15 ALTEC SERVICE & LAB SRL Via Oslavia, 72/ Desio (MB) TEL FAX

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