PART 20 - Grandfathered Services Original Sheet 1 SECTION 6 - Central Office Services

Transcription

1 PART 20 - Grandfathered Services Original Sheet 1 AUTOMATIC IDENTIFIED OUTWARD DIALING (AIOD) SERVICE /a/ A. GENERAL 1. Existing service may be retained by the customer at his present address. This service will be maintained and additions and changes allowed dependent upon availability of central office facilities. 2. AIOD is furnished where facility conditions in the central office serving the customer permit, on trunk lines (excluding FX and WATS) to customer premises PBX systems which are equipped for compatible AIOD operation. 3. AIOD requires special physical arrangement of the facilities of the Company and is therefore subject to the availability of such facilities. 4. The assignment of numbers for AIOD service and the sequence of numbers assigned to a customer's telephone service is made at the discretion of the Company. 5. Description of the central office portion of the AIOD service. a. The C.O. AIOD equipment and identification trunks when associated with station numbers provide for recording and identification by station number of outward direct dialed toll calls, Directory Assistance Service calls and operator handled toll calls for billing purposes. b. The Central Office trunks connecting the C.O. AIOD service with Company or customerprovided System AIOD equipment provide the access lines for the completion of calls to or from the exchange network. 6. The Central Office trunks are provided as follows: a. AIOD must be provided on all outgoing trunks serving AIOD station lines. b. When AIOD is provided on more than one central office trunk group, each group would be considered a separate service for the application of the AIOD minimum charge. c. When a portion of the station lines are not equipped for AIOD, a trunk group not equipped for AIOD is required to serve those station lines arranged for access to the exchange network. 7. When AIOD is furnished in connection with customer-provided switching systems the charges for voice connecting arrangements, regulations on maintenance of service and general regulations apply as specified elsewhere in the Company's tariffs. /a/ Rates in effect for services no longer offered for new installations. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-21 ATT TN Effective: November 30, 1995

2 PART 20 - Grandfathered Services Original Sheet 2 AUTOMATIC IDENTIFIED OUTWARD DIALING (AIOD) SERVICE (Cont d) A. GENERAL (Cont d) 8. Directory Assistance Service Explanation of terms and charges are specified in Tariff M.P.S.C. No. 20R, Part Limitations of Service a. AIOD is furnished upon condition that the customer contract for adequate facilities to permit the use of the service without injurious effect upon the general telephone service. b. The Company may refuse to furnish or to continue to furnish service for failure to comply with 9.a. above and as covered in General Regulations - Cancellation for Cause in Tariff M.P.S.C. No. 20R, Part 2. ATT TN Effective: November 30, 1995

3 PART 20 - Grandfathered Services Original Sheet 3 AUTOMATIC IDENTIFIED OUTWARD DIALING (AIOD) SERVICE (Cont d) A. GENERAL (Cont d) 10. Special Billing Arrangement a. A Special Billing Arrangement is available to colleges, universities and similar educational institutions served by a PBX system or customer provided switching system for station lines serving living quarters of students, faculty members or employees who reside in dormitories or other residential quarters owned, leased or under the control of the college or university. b. Regulations (1) The Special Billing Arrangement will only be furnished where such station lines are equipped for AIOD Service. (2) The Company will bill and collect Directory Assistance Service charges, long distance messages, telegrams, cablegrams and radiograms sent paid from or received collect at such station lines. (3) The regulations set forth for deposits and payment for service in Tariff M.P.S.C. No. 20R, Part 2, shall be applicable to individual users. (4) Billing and Collecting (a) (b) The college or university decides whether it will bill the individual users or the Company will bill the individual users. When the Company bills the individual users, a written agreement with the college or university will be required to provide: - The college or university shall agree to render assistance to the Company in the prompt collection of charges billed to station lines. -The college or university shall agree that in the event of nonpayment of any charges billed to a student, faculty member or employee, the college or university, upon the request of the Company, shall provide a toll diversion arrangement or disconnect the station line used by that student, faculty member or employee until the charges due have been paid. Where the college or university fails to take this action following such request of the Company, the ATT TN Effective: November 30, 1995

4 PART 20 - Grandfathered Services Original Sheet 4 AUTOMATIC IDENTIFIED OUTWARD DIALING (AIOD) SERVICE (Cont d) A. GENERAL (Cont d) 10. Special Billing Arrangement (Cont d) b. Regulations (Cont d) (4) Billing and Collecting (Cont d) (c) (d) Where the Company assumes the responsibility of collecting from the individual users and bills message toll charges and Directory Assistance Service Charges directly to the station line, a Special Billing Arrangement charge of $0.25 applies for each statement rendered. The Service Charge to establish an account is also applicable to establish a Special Billing Arrangement on each station line, and to reestablish a Special Billing Arrangement which has been discontinued at the request of the college or university by the Company for nonpayment of charges on the account discontinued. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-21.1 ATT TN Effective: November 30, 1995

5 PART 20 - Grandfathered Services Original Sheet 5 ESS - ACD SERVICE A. TYPE B SERVICE /a/ l. General a. Existing installations may be retained by the customer at his present address. Additions may be made to existing installations dependent upon availability of facilities from existing stock within this Company. b. Type B Service distributes incoming calls on an order of arrival basis to a group of console lines. This service is available only in No. 1 ESS central offices with the Generic 8 program. c. Incoming calls are directed to 500A-type telephone consoles equipped with TOUCH-TONE Calling and two rows of 10 buttons which permit ACD call handling and related functions. Each console is equipped with an externally mounted dual headset jack, and two audible signals. Consoles interface with the central office portion of the service through the 60A CPS. d. Incoming calls are preceded by a short "zip tone" applied to the headset circuit. An abandoned call search will be performed on FX and Tie Lines to prevent connection to a console if the calling party disconnects after the call has been routed to delay announcement (if provided). /a/ Rates in effect for services no longer offered for new installations. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18 ATT TN Effective: November 30, 1995

6 PART 20 - Grandfathered Services Original Sheet 6 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) l. General (Cont d) e. Customers may specify a system which contains up to 30 splits and up to 31 agent report groups. Basic Features Call Transfer, Consultation Hold and Add-on Conference Consoles - 500A type (maximum of 1,000 per system) Dial Intercommunication (four digit) between Agent and Supervisor Consoles Direct Outward Dialing (when required by the customer) Key Activated Console Features for Emergency Alert, Trouble Reporting and Direct Calling Priority Queueing of specific calls to a split (when required by the customer) Queueing of incoming calls TOUCH-TONE Calling on Intercommunicating Service Uniform Call Distribution with Queueing Uniform distribution of calls on a per split basis (maximum of 30 splits per system) "Zip-tone" to indicate incoming ACD calls Optional Features Agent Emergency Alert Arrangement Agent Status Display Console Call Origin Announcement Calls Waiting Indication Delay Announcements Dynamic Traffic Display - 90B Flexible First Delay Announcement Key Control and Alarm Console Night Transfer Service Service Supervising System Display and Control Equipment TTY Management Information System Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18 ATT TN Effective: November 30, 1995

7 PART 20 - Grandfathered Services Original Sheet 7 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 2. Description of Features a. Add-On Conference and Consultation Hold allows an agent to establish a three-party conversation. The agent also has the option of keeping one of the two parties on hold while having a private conversation with the other. b. Agent Assist and Agent Call Terminal Lines These two additional lines may be provided for each supervisor to handle agent requests. Either of these lines may be terminated in the 500A console and are capable of intercommunicating, add-on, consultation hold, transfer, and exchange access in the same manner as the ACD agent. Both of the lines allow a supervisor to call or be called by an agent on a dial up basis and can be equipped for the service supervising option. However, there are functions unique to each: (1) Agent Assist permits agent to initiate calls for assistance. (2) Agent Call permits supervisor to initiate calls to an agent. If an agent is busy, when a supervisor calls, the ESS automatically sets up a call-back condition so the agent can depress a key and have the call-back routed to this line. An Agent Assist or Agent Call terminal may be terminated on the unused keys of a TOUCH-TONE type multiline key instrument or on single line TOUCH-TONE type instruments. c. Agent Emergency Alert permits the agent to signal an emergency situation by depressing a key which signals the ESS equipment to print out the agent position and connected line or trunk number in the central office and on the TTY, if provided, for possible call trace, lights lamps in the Agent Status Display, and activates a switch for audible alarms or for audible monitoring. d. Agent Status Display Console has lamps that display the status of up to 20 agents. An agent's status may be shown on one console or multiplied to more than one display console. At the option of the customer, the status of two agents may be shown on the same lamp in the display console. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.1 ATT TN Effective: November 30, 1995

8 PART 20 - Grandfathered Services Original Sheet 8 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 2. Description of Features (Cont d) e. Alternate Traffic Routing provides for automatically rerouting calls from the normal answering split to either another split of the same ACD System (intraflow) or another ACD or PBX System (interflow). f. Call Origin Announcement informs the agent of the source of the incoming call following "zip tone". Only one common announcement may be provided for local and Inward WATS calls. Separate, unique announcements may be provided per incoming FX trunk group or Tie Line group. g. Call Transfer allows incoming calls to an agent position to be transferred to another position, or outside of the ESS-ACD System, e.g. another ACD System, a PBX System including Centrex System, or an instrument. h. Calls Waiting Indication is a visual indication of the length of time a call in sequence is experiencing. Up to three timing indications are available per split. The timing thresholds are as specified by the customer in increments of six seconds from 6 to 42 seconds. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18 ATT TN Effective: November 30, 1995

9 PART 20 - Grandfathered Services Original Sheet 9 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 2. Description of Features (Cont d) i. 500A TOUCH-TONE type console is provided for use with Type B Service and has the capability for receiving and processing incoming ACD calls; receiving calls or calls transferred to the "EXT" key; dial "9" access to central office trunks associated with ESS-ACD and arranged for outgoing service; call hold; transferring calls up to four preset points; direct communication with the supervisor; recalling the city of origin announcement; indicating when a call is waiting longer than the customer defined threshold; release of any key via the single depression; disconnecting an incoming call; silencing the headset transmit path; receiving ACD calls even if commercial or standby power falls. j. Delay Announcements (1) Standard Recorded Announcement Frame (a) (b) Fixed - a single delay announcement to incoming calls which indicates there will be a delay before answer. The announcement is fixed at 11 seconds in length. The content is customer specifiable and changeable via Service Order. Flexible First Delay Announcement - provides a separate delay announcement to incoming calls when the state of unanswered calls in the split exceed a customer specified threshold. (2) Dynamic Traffic Display - provides a display of five traffic conditions, updated each 100 seconds and Calls Waiting Indication if equipped. If there are two displays, both will contain updated information 6.4 seconds after the start of the update, although the data may not be precisely the same on both displays. k. Intercom Calls with PBX Systems or another ESS-ACD System - intercommunicating lines between an ESS-ACD System and a PBX System including Centrex and another ESS-ACD System are furnished as tie lines. For those PBX Systems that require calls processed within the ESS-ACD System by specific personnel, a station line may be terminated on "spare" keys of 500A-type Consoles or multiline key sets. l. Key Control and Alarm Console - 40 button capacity. Ten buttons may be equipped to visually indicate equipment alarm conditions; up to 30 buttons may be used to activate or deactivate threshold conditions such as for alternate routing of traffic, to initiate night transfer, or to restrict two-way trunks from handling outgoing calls during certain times of day, by equipping a console button (or separately mounted key) on a per trunk group basis. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.2 ATT TN Effective: November 30, 1995

10 PART 20 - Grandfathered Services Original Sheet 10 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 2. Description of Features (Cont d) m. Night Transfer Service provides the capability to transfer calls from a split to another specified answering location, e.g. to another split, another ACD system, or an instrument. The customer can activate or deactivate the night transfer service option by means of a premises located key for each split which is equipped with the option. When no directory number is provided as a night transfer point, the entire split will be made busy to incoming calls upon activation of the night transfer key associated with that split. n. Queueing is the arrangement whereby incoming calls are held awaiting the availability of an answering position and are unloaded from the queue on a first-in, first-out basis. A queue slot is required for each call to be held in queue. o. Service Supervising requires the dialing of a special access code prior to an agent position number. Customers must specify which agent assist or agent call terminals in their system are to be equipped. (Service supervising is provided subject to tariff regulations covering its use for service assistance and training.) p. Split is a customer designated grouping of answering positions that perform a particular function. Each split has its own directory number trunk group. q. System Display and Control Equipment enables customer control and reconfiguration of the System directly from his premises. Provides for reassigning individual agent positions among available splits and report groups; enabling a new pattern (up to 8) of agents-to-splits or up to 8 patterns of agent-to-report groups; and displaying agent positions assignments to splits and report groups and incoming call peg count register reading. An optional printer may be provided to produce hard copy information for use after a count is obtained. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.3 ATT TN Effective: November 30, 1995

11 PART 20 - Grandfathered Services Original Sheet 11 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 2. Description of Features (Cont d) r. Management Information System (1) Teletypewriter (TTY) - MIS - utilizes customer's premises located equipment to collect and report of the following: (a) Split Counts i. Half hourly and daily counts ii. Hourly and daily counts (b) Counts per split - up to 19 counts The system can have up to 30 splits or functional groupings which are served by specific sets of trunk groups or directory numbers. For example, a general reservation split, a groups and tours split, and a split dedicated to top business accounts for a three split system. The premises TTY provides hard copy data on splits, reporting groups, trunk groups, and agent positions in 1/2 hour intervals and/or daily. From available data, customers specify which counts shall be taken for them and printed out on their TTY. Customers may also specify three letter acronyms for all counts to aid in making their system administration more useful. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.3 ATT TN Effective: November 30, 1995

12 PART 20 - Grandfathered Services Original Sheet 12 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 2. Description of Features (Cont d) r. Management Information System (Cont d) (1) Teletypewriter (TTY) - MIS - utilizes customer's premises located equipment to collect and report of the following: (Cont d) (c) Report Groups i. Each report group can have up to 31 agent report groups, which are customer defined groupings of consoles within a split or the whole system, on which management information will be developed. Report groups are established and changed via service order. Temporary agent-to-report-group assignment may be accomplished dynamically from the customer's premises by the 90A Display and Control System. There can be up to eight unique patterns of agent-toreport- group assignments which can be invoked dynamically on a mass basis. ii. Report Group (RG)counts Half hour and daily RG counts Hourly and daily RG counts iii. Counts per Report Group - up to 9 counts. (d) Trunk Group Counts i. Per five trunk groups Half hourly and daily trunk group counts Hourly and daily trunk group counts ii. Counts per trunk group - up to 6 counts. iii. Non-Usage Trunk Reports - a summary of agent trouble key usage as a regularly scheduled TTY printout every two hours on the quarter hour. This printout will consist of an ordered list of up to 32 agents and their respective trouble key usage counts plus a list of up to 32 customer trunks (FX, Tie Lines, etc.) and the number of times each was identified in a call trace. This printout will also occur when these lists overflow. The printouts may be cut off by provision of a premises located key. iv. Lock-up Trunk Reports - printout of a list of all customer trunks which appear busy for each of the two hours included in the non-usage trunk reporting period. s. Uniform Call Distribution provides an even distribution of incoming calls to available answering positions. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.4 ATT TN Effective: November 30, 1995

13 PART 20 - Grandfathered Services 1st Revised Sheet 13 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 3. Lines a. Incoming Lines to Queue (1) Central Office Trunks - apply charges as specified in Tariff M.P.S.C. No. 20R. (2) Tie Lines - apply charges for dialing type Tie Lines in addition to Special Access Services as specified in Tariff M.P.S.C. No.20R, Part 21. (3) CCSA access lines and INWATS lines - apply charges as specified elsewhere in this Guidebook. (4) Station Lines (of PBX Systems including Centrex System) - the lines are arranged and charged for as dialing type Tie Lines as specified for the type of system elsewhere in Company tariffs. b. Incoming Lines from the ESS-ACD to Agent and Supervisor Position (1) When the customer's location is in the area served by the central office in which the ESS- ACD switcher is located: (a) Primary location - the customer's premises in one building or different buildings on the same continuous property: i. Where the number of Agent and Supervisor positions are equal to or less than the number of Incoming Lines to Queue, no channel charge applies. ii. Where the number of Agent and Supervisor positions exceed the number of Incoming Lines to Queue, apply Special Access Services rates and charges for each position in excess of the number of lines as specified in Tariff M.P.S.C. No. 20R, Part 21. (b) Secondary locations - the customer's premises other than the primary location: for the channel from the central office in which the ESS-ACD switching equipment is located to each Agent and Supervisor position at a secondary location, apply Special Access Services rates and charges for each position as specified in Tariff M.P.S.C. No. 20R, Part 21. (2) When the customer's primary location is in a different central office area than the one in which the ESS-ACD switcher is located - where facility conditions permit and the customer's location is within operating limits, in addition to Special Access Services as specified in Tariff M.P.S.C. No. 20R, Part 21, other charges will be determined separately in each case in accordance with the provisions for establishing charges for special equipment and arrangements as covered in Tariff M.P.S.C. No. 20R, Part 2, Section 7. ATT TN MU Effective: March 19, 2010

14 PART 20 - Grandfathered Services Original Sheet 14 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 3. Lines (Cont d) d. Outgoing lines from Agent or Supervisor positions (1) Incoming central office trunks to queue can be arranged for outgoing service via the EXT or Direct Call keys of the 500A console at no additional charge. (2) Other central office trunks can be associated with the ESS-ACD and arranged for outgoing service via the EXT key of the 500A console at the established trunk charge. (3) For intercommunicating with PBX systems including Centrex, station lines may be terminated on "spare" keys of 500A consoles and multiline key sets. (4) Incoming and outgoing central office lines form the normal central office serving the customer's location may be terminated on "spare" keys of 500A consoles and multiline key sets, at the established charges for business lines. e. Charges (1) Incoming Lines Installation Monthly USOC Charges Rates (a) For ESS Call Distribution i. Each foreign exchange trunk and each trunk serving a primary location in a different central office than the ESS-ACD switching equipment /a/ A8EFX - $57.50 ii. Each tie line and CCSA access line termination incoming to queue /a/ A8ETL (2) Other Lines (a) For Intercom with PBX Systems i. Each tie line outgoing from Agent or Supervisor Console/b/ A3L /c/ /c/ ii. Station lines or local exchange service trunks/c/ - /c/ /c/ /a/ /b/ /c/ The charges are in addition to charges for foreign exchange trunks, INWATS lines, CCSA access lines and tie lines as specified elsewhere in the Company s tariffs. Requires dialing type tie lines and one 4 wire voice grade Direct Analog Service as specified in Tariff M.P.S.C. No. 20R, Part 21. The charges for tie lines, station lines, local exchange service trunks and channels apply as specified elsewhere in the Company's tariffs. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.6 ATT TN Effective: November 30, 1995

15 PART 20 - Grandfathered Services Original Sheet 15 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 4. Central Office Portion of the Service a. General (1) The following monthly charges are for ESS-ACD Service only. (2) The minimum service period for all equipment is one month. b. Establishment of Service - a nonrecurring charge of $60, is applicable. c. Rate Schedule Installation Monthly USOC Charges Rates (1) Basic Service Common Equipment (a) Per System A3D - $ (b) Per 120 Consoles or Fraction Thereof A3Z $ (c) Per Split Arranged for Queueing,initial or additional, each A3S (d) Per Queue Slot A83RA (2) ESS-ACD Agent Terminals, each /a/ A3E (3) Agent Assist Terminals, each /b/ A3G (Provides for four digit intercom only with other ESS-ACD Agent Terminals, Agent Assist Terminals and Agent Call Terminals of the same system. Requires one 2-wire voice grade Direct Analog Service at rates and charges specified in Tariff M.P.S.C. No. 20R, Part 21, for each terminal.) (4) Agent Call Terminals, each A3J /a/ /b/ /c/ The charges are in addition to two wire voice grade Direct Analog Services as specified in Tariff M.P.S.C. No. 20R, Part 21. The charges are in addition to two wire voice grade Direct Analog Services as specified in Tariff M.P.S.C. No. 20R, Part 21. The charges are in addition to two wire voice grade Direct Analog Services as specified in Tariff M.P.S.C. No. 20R, Part 21, for each night Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.7 ATT TN Effective: November 30, 1995

16 PART 20 - Grandfathered Services Original Sheet 16 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 4. Central Office Portion of the Service (Cont d) c. Rate Schedule (Cont d) Installation Monthly USOC Charges Rates (5) Night Transfer - per Split equipped /a/ A3T $19.17 $2.23 (Requires one 2-wire voice grade Direct Analog Service at rates and charges specified in Tariff M.P.S.C. No. 20R, Part 21, for each transfer key. (6) Call Origin Announcements (a) Per Announcement A8FTG (b) Additional equipment required for Foreign Exchange lines, each A8FTE (c) Per ESS-ACD Terminal A8FTR (7) Delay Announcements (a) Per Announcement - a maximum of 4 per Split, each A8GCE (b) Per Announcement trunk A8GAT (c) Per ESS-ACD Terminal A8GTT /a/ The charges are in addition to two wire voice grade Direct Analog Services as specified in Tariff M.P.S.C. No. 20R, Part 21, for each night transfer key. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.7 ATT TN Effective: November 30, 1995

17 PART 20 - Grandfathered Services Original Sheet 17 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 4. Central Office Portion of the Service (Cont d) c. Rate Schedule (Cont d) Installation Monthly USOC Charges Rates (7) Delay Announcements (d) Flexible First Delay Announcements i. Flexible Delay Announcement, each A30CE $ $70.28 ii. Access Line to Reach Delay Announcement, each A30AT (e) Silence or Customer Provided Music /a/ After Delay Announcement i. Per Trunk Access A5T (8) Calls Waiting Indication - per Unique Timing State to be Indicated /a/ A66CE (Control arrangement to indicate up to three different timing states of calls being held in queue of a split. The timing delay activating each arrangement is specified by the customer. Requires one 2-wire voice grade Direct Analog Service at rates and charges specific in Tariff M.P.S.C. No. 20R, Part 21, per timing state and auxiliary lamp signal. (9) System Display and Control Equipment (a) Display and Control Unit, each A4C (Maximum of 15 per System) (b) Agent-to-Split Patterns, each A9GAS (c) Agent-to-Reporting Group Patterns, each A9GAR (10) Dynamic Traffic Display (a) Common Equipment for each 12 splits or less, each A8LCE (In addition, apply charges for 4-wire voice grade Direct Analog Service at rates and charges specified in Tariff M.P.S.C. No. 20R, Part 21, for each common equipment. (b) Per Split A8LSP (c) Common Equipmewnt per 30 Display Units A8LMF (11) Key Control and Alarm Console (a) Key Equipped Activation/Deactivation of Control Functions at the central office, each key A4K /a/ The charges are in addition to two wire voice grade Direct Analog Services as specified in Tariff M.P.S.C. No. 20R, Part 21. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.8 ATT TN Effective: November 30, 1995

18 PART 20 - Grandfathered Services Original Sheet 18 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 4. Central Office Portion of the Service (Cont d) c. Rate Schedule (Cont d) Installation Monthly USOC Charges Rates (12) TTY Management Information System (MIS) (Requires CPS equipment) (a) Common Equipment per System A8T $ $ (b) (c) Split Counts Common Equipment (per 5 splits or fraction thereof) I. Half Hourly and Daily Counts A8SHH ii. Hourly and Daily A8SHC iii. Counts per Split up to 19 Counts A8SSC Report Groups i. Report Group, each ii. Report Group Counts - Common Equipment per 5 Report Groups - Half Hourly and Daily Counts A8VHH Hourly and Daily Counts A8VHC Counts per Report Groups, up to 9 counts - Half Hourly, Hourly or Daily A8VRC (d) Trunk Group Counts i. Common Equipment per 5 Trunk Groups - Half Hourly and Daily Counts A8WHH Hourly and Daily Counts A8WHC ii. Counts per Trunk Group, up to 6 Counts A8WTC iii. Non Usage Trunk Reports - Common Equipment A8XCE Per Trunk A8XTE (13) Service Supervising of Agent Console Position Circuits (A maximum of 6 trunks for each group of 72 consoles.) (a) Each Agent Assist and Agent Call Terminal Equipment A8HAT (b) Service Supervising Trunk to Access Agent Position Circuits /a/ A8HMT (14) Alternate Traffic Routing (a) Common Equipment - per System A4RCE (b) Per Split equipped A4RSE /a/ The charges are in addition to one two-wire voice grade Direct Analog Service as specified in Tariff M.P.S.C. No. 20R, Part 21. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-18.9 ATT TN Effective: November 30, 1995

19 PART 20 - Grandfathered Services Original Sheet 19 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 5. Customer Premises Portion of the Service a. Option I (1) Description (a) The monthly rates under this plan will apply for the time the equipment to which they apply is retained by that customer. These rate levels are subject to change. (b) The minimum service period for all equipment under this rate plan is one month. (2) Rate Schedule Installation Monthly USOC Charges Rates (a) Common Equipment i. Per System A3P $ $63.89 ii. Per 72 Consoles or fraction thereof A8B 3, (b) Consoles i. Agent or Supervisor TOUCH-TONE type Consoles (500A), each /a/ A8C (Requires one Type 3 Channel for each group of six consoles or less.) ii. Supervisor Single Line telephone set for use with Agent Assist and Agent Call Terminals. A9B - - (c) Agent Emergency Alert Arrangement (Each group of 24 Consoles or fraction thereof not equipped with Serve Supervising requires Auxiliary Equipment A8HAE as specified under Equipment for Service Supervising.) i. Per 24 Consoles or fraction thereof equipped for service supervising A85AM /a/ The charges are in addition to 4-wire voice grade Direct Analog Service as specified in Tariff M.P.S.C. No. 20R, Part 21. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

20 PART 20 - Grandfathered Services Original Sheet 20 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 5. Customer Premises Portion of the Service (Cont d) a. Option I (Cont d) /a/ (2) Rate Schedule (Cont d) Installation Monthly USOC Charges Rates (d) Calls Waiting Indication i. Common Equipment per 72 Consoles or fraction thereof A8JCE $ $15.33 (e) System Display and Control Equipment i. Display and Control Unit, each A8K ii. Optional Printer with Associated Control and Display Unit, each printer A8P (f) Dynamic Traffic Display i. Display Units Displaying Information on One Split, each unit A8M ii. Display Controller per 20 Display Units A8LUC (g) (h) Agent Status Display Console, each A9C Key Control and Alarm Console, each A8Q (i) Service Supervising of Agent Console Position Circuits i. Common Equipment for each group of 72consoles or fraction thereof A8HCE (Requires Service Supervising Trunks) ii. Auxiliary Equipment for each group of 24consoles or fraction thereof A8HAE (j) TTY Management Information System (Requires 35-type Receive only teletypewriters,data Sets and 4-wire voice grade Direct Analog Services) /a/ The charges for 4-wire voice grade Direct Analog Service apply as specified in Tariff M.P.S.C. No. 20R, Part 21. Material originally appeared in INFORMATION LINK No. 2, on Original Sheets S and S ATT TN Effective: November 30, 1995

21 PART 20 - Grandfathered Services Original Sheet 21 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 5. Customer Premises Portion of the Service (Cont d) b. Option II Rate Plan (1) Description (a) The monthly rates under this plan will consist of the sum of two segments. The first segment (Fixed Monthly Rate) will apply only for the Option II payment period selected by the customer and will not be subject to change during that payment period. The second segment (Variable Monthly Rate) will apply for the time the equipment to which it applies is retained by the customer and this segment is subject to change. (b) (c) (d) (e) At the customer's option, a lump sum payment may be made at any time during the payment period. The payment will be based on the present worth equivalent of the Fixed Monthly Rates remaining in the payment period based on an 8% time-value factor found in a present worth table. In the event a customer should discontinue all or part of the service prior to expiration of the payment period, the customer will be required to pay an amount equal to the present worth equivalent of the Fixed Monthly Rates remaining in the payment period based on an 8% time-value factor found in a present worth table. Applicable termination credit to reflect the reuse value of the equipment is subtracted from the present worth equivalent. Any deferred installation charges are also due. When provided under an Option II rate plan and with the written permission of the Company, the service may be transferred to another customer. In addition to assuming the responsibility to pay the Fixed Monthly Rates remaining in the payment period, the new customer assumes the conditions applicable to the offering at the time of transfer. Any equipment additions or rearrangements are subject to the rates and charges applicable as provided for in the tariff. A transfer fee of $ is also applicable on any service transferred under the conditions provided herein. The monthly rates for equipment additions made to a system under the Option II Rate Plan subsequent to the initial service date may be charged at the option of the customer under either of the following arrangements: - A new Option II payment period may be selected for the equipment additions, using the payment periods as specified in (2), following, or - The monthly rates for the equipment additions as specified under Option I rate plan may be applied. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

22 PART 20 - Grandfathered Services Original Sheet 22 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 5. Customer Premises Portion of the Service (Cont d) b. Option II Rate Plan (Cont d) (1) Description (Cont d) (f) Moves and Changes - Customer requested lapse-of-service moves or changes within the territory of the Company will be provided at charges based on actual cost, not to exceed the cost estimate. Fixed Monthly Rates if still applicable will continue unchanged and Variable Monthly Rates, subject to change, will continue. - Customer requested in-service moves or changes and customer requested moves outside the territory of the Company will constitute disconnection and termination of service. (g) Conversion to Option II Rate Plan Subsequent to Installation A customer who has not elected Option II rate plan at the time of installation may do so subsequently under the following conditions: i. The customer will select an appropriate Option II payment period from those available and the payment period and Option II monthly rates will commence at the date of conversion. ii. The customer will be obligated to pay the installation charges for Option II rate plan less a credit for the Option I installation charges previously paid. No credit will be granted for recurring rates previously paid. iii. The customer will sign a Letter of Election acknowledging acceptance of the rates, charges and conditions of payment. iv. The customer will be liable for payment of any and all applicable tariff rates and charges provided for under this and other tariffs. (2) Deferred Payment of Installation Charges Installation charges due on an initial installation or subsequent addition may be paid in full at the time of installation or deferred over a predetermined time. If the subscriber elects to Pay the installation charges over a predetermined time as an annuity the following factors should be used in determining the appropriate increase to associate the deferred payment with the selected payment period. Selection of the factor is determined by the payment period selected for monthly rates. 24 Months 48 Months 72 Months 96 Months Material originally appeared in INFORMATION LINK No. 2, on Original Sheets S-18.12, ATT TN Effective: November 30, 1995

23 PART 20 - Grandfathered Services Original Sheet 23 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 5. Customer Premises Portion of the Service (Cont d) b. Option II Rate Plan (Cont d) (3) Rate Schedule Fixed Monthly Rates For Variable Installation Monthly USOC Charges Months Months Months Months Rates (a) Common Equipment i. Per System A3P $ $76.67 $44.73 $31.95 $28.11 $30.67 ii. Per 72 Consoles or fraction thereof A8B 3, (b) Consoles (500A) - Agent or Supervisor TOUCH-TONE Type each/a/ A8C Requires one 4-wire voice grade Direct Analog Service for each group of six or less Consoles. (c) (d) Agent Emergency Alert Arrangement per 24 Consoles or fraction thereof A85AM Call Waiting Indication i. Common Equipment per 72 Consoles or fraction thereof A8JCE /a/ The charges are in addition to 4-wire voice grade Direct Analog Service Charges as specified in Tariff M.P.S.C. No. 20R, Part 21. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

24 PART 20 - Grandfathered Services Original Sheet 24 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 5. Customer Premises Portion of the Service (Cont d) b. Option II Rate (Cont d) (3) Rate Schedule (Cont d) Fixed Monthly Rates For Variable Installation Monthly USOC Charges Months Months Months Months Rates (e) System Display and Control Equipment (Maximum of 15 per system) i. Display and Control Unit - each A8K $ $ $ $76.67 $63.89 $31.95 ii. Optional Printer, Associated with a Control and Display Unit each printer A8P Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

25 PART 20 - Grandfathered Services Original Sheet 25 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 5. Customer Premises Portion of the Service (Cont d) b. Option II Rate (Cont d) (3) Rate Schedule (Cont d) Fixed Monthly Rates For Variable Installation Monthly USOC Charges Months Months Months Months Rates (f) (g) (h) (i) Dynamic Traffic Dlsplay i. Display Units Displaying Information on One Split each unit A8M $ $76.67 $44.73 $31.95 $25.56 $25.56 ii. Display Controller A8LUC Agent Status Display Consoles, each A9C Key Control and Alarm Console with up to 10 Keys, each A8Q (Requires Control Function at Central Office A4K) Service Supervising of Agent Console Position Circuits i. Common Equipment for Each Group of 72 Consoles or fraction thereof A8HCE (Requires Service Supervising Trunks) ii. Auxiliary Equipment for Each Group of 1 to 24 Consoles or fraction thereof A8HAE Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

26 PART 20 - Grandfathered Services Original Sheet 26 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 6. Additions, Moves and Changes Subsequent to the Initial Installation of a System a. For the change of a Delay Announcement recording, apply a nonrecurring charge of $ b. For additions, moves and changes or rearrangements to a working system, the charges will be determined separately in each case in accordance with the provisions for establishing charges for special equipment and arrangements specified in Tariff M.P.S.C. No. 20R, Part 2, Section 7. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

27 PART 20 - Grandfathered Services Original Sheet 27 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 7. Vintage I rates for systems prior to April 3, a. Customer Premises Portion of the Service (CPS) (Cont d) Fixed Monthly Rates For USOC Months Months Months Months Common Equipment - Per System A3P $60.00 $35.00 $25.00 $ Per 72 Consoles or fraction thereof A8B Consoles (500A) - Agent or Supervisor TOUCH TONE Type, each A8C Requires one Type 3 Channel for each group of six or less Consoles. Agent Emergency Alert Arrangement per 24 Consoles or fraction thereof A85AM Call Waiting Indication - Common Equipment per 72 Consoles or fraction thereof A8JCE System Display and Control Equipment NOTE: Maximum of 15 per system - Display and Control Unit - each A8K Optional Printer, Associated with a Control and Display Unit, each printer A8P Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S-160 ATT TN Effective: November 30, 1995

28 PART 20 - Grandfathered Services Original Sheet 28 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 7. Vintage I rates for systems prior to April 3, (Cont d) a. Customer Premises Portion of the Service (CPS) Dynamic Traffic Display Fixed Monthly Rates For USOC Months Months Months Months - Display Units Displaying Information on One Split each unit A8M $ $ $ $ Display Controller A8LUC Agent Status Display Consoles, each A9C Key Control and Alarm Console with up to 10 Keys, each A8Q NOTE: Requires Control Function at Central Office (A4K) Service Supervising of Agent Console Position Circuits - Common Equipment for Each Group of 72 Consoles or fraction thereof A8HCE NOTE: Requires Service Supervising - Trunks Auxiliary Equipment for Each Group of 1 to 24 Consoles or fraction thereof A8HAE b. Additions, Moves and Changes Subsequent to the Initial Installation of a System For additions, moves and changes or rearrangements to a working system, the charges will be determined separately in each case in accordance with the provisions for establishing charges for special equipment and arrangements as specified in Tariff M.S.P.C. No. 20R, Part 2, Section 7. Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

29 PART 20 - Grandfathered Services Original Sheet 29 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 8. Vintage II rates for systems established on or after April 3, 1980 and prior to October 19, a. Customer Premises Portion of the Service (CPS) Fixed Monthly Rates For USOC Months Months Months Months Common Equipment - Per System A3P $ $ $ $ Per 72 Consoles or fraction thereof A8B Consoles (500A) - Agent or Supervisor TOUCH-TONE Type, each A8C Requires one Type 3 Channel for each group of six or less Consoles. Agent Emergency Alert Arrangement per 24 Consoles or fraction thereof A85AM Call Waiting Indication - Common Equipment per 72 Consoles or fraction thereof A8JCE System Display and Control Equipment NOTE: Maximum of 15 per system - Display and Control Unit - each A8K Optional Printer Associated with a Control and Display Unit, each printer A8P Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

30 PART 20 - Grandfathered Services Original Sheet 30 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 8. Vintage II rates for systems established on or after April 3, 1980 and prior to October 19, (Cont d) a. Customer Premises Portion of the Service (CPS) (Cont d) Dynamic Traffic Display Fixed Monthly Rates For USOC Months Months Months Months - Display Units Displaying Information on One Split, each unit A8M $63.00 $36.75 $26.25 $ Display Controller A8LUC Agent Status Display Consoles, each A9C Key Control and Alarm Console with up to 10 Keys, each A8Q NOTE: Requires Control Function at Central Office (A4K) Service Supervising of Agent Console Position Circuits - Common Equipment for Each Group of 72 Consoles or fraction thereof A8HCE NOTE: Requires Service Supervising Trunks - Auxiliary Equipment for Each Group of 1 to 24 Consoles or fraction thereof A8HAE Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

31 PART 20 - Grandfathered Services Original Sheet 31 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 9. Vintage III rates for systems established on or after October 19, 1980 and prior to October 3, a. Customer Premises Portion of the Service (CPS) Fixed Monthly Rates For USOC Months Months Months Months Common Equipment - Per System A3P $68.27 $39.83 $28.45 $ Per 72 Consoles or fraction thereof A8B Consoles (500A) - Agent or Supervisor TOUCH-TONE Type, each A8C Requires one Type 3 Channel for each group of six or less Consoles. Agent Emergency Alert Arrangement per 24 Consoles or fraction thereof A85AM Call Waiting Indication - Common Equipment per 72 Consoles or fraction thereof A8JCE System Display and Control Equipment NOTE: Maximum of 15 per system - Display and Control Unit - each A8K Optional Printer, Associated with a Control and Display Unit, each printer A8P Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

32 PART 20 - Grandfathered Services Original Sheet 32 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 9. Vintage III rates for systems established on or after October 19, 1980 and prior to October 3, (Cont d) a. Customer Premises Portion of the Service (CPS) (Cont d) Dynamic Traffic Display Fixed Monthly Rates For USOC Months Months Months Months - Display Units Displaying Information on One Split, each unit A8M $ $ $ $ Display Controller A8LUC Agent Status Display Consoles, each A9C Key Control and Alarm Console with up to 10 Keys, each A8Q NOTE: requires Control Function at Central Office (A4K) Service Supervising of Agent Console Position Circuits - Common Equipment for Each Group of 72 Consoles or fraction thereof A8HCE NOTE: Requires Service Supervising Trunks - Auxiliary Equipment for Each Group of 1 to 24 Consoles or fraction thereof A8HAE Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995

33 PART 20 - Grandfathered Services Original Sheet 33 ESS - ACD SERVICE (Cont d) A. TYPE B SERVICE (Cont d) 10. Vintage IV rates for systems established on or after October 3, 1981 and prior to October 1, a. Customer Premises Portion of the Service (CPS) USOC Fixed Monthly Rates For Months Months Months Months Common Equipment - Per System A3P $ $ $ $ Per 72 Consoles or fraction thereof A8B Consoles (500A) - Agent or Supervisor TOUCH-TONE Type, each A8C Requires one Type 3 Channel for each group of six or less Consoles. Agent Emergency Alert Arrangement per 24 Consoles or fraction thereof A85AM Call Waiting Indication - Common Equipment per 72 Consoles or fraction thereof A8JCE System Display and Control Equipment NOTE: Maximum of 15 per system - Display and Control Unit - each A8K Optional Printer, Associated with a control and Display Unit, each printer A8P Material originally appeared in INFORMATION LINK No. 2, on Original Sheet S ATT TN Effective: November 30, 1995