VDOT S STATEWIDE TRANSPORTATION OPERATIONS CENTER (TOC) AND SAFETY SERVICE PATROL (SSP) CONTRACT

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2 VDOT S STATEWIDE TRANSPORTATION OPERATIONS CENTER (TOC) AND SAFETY SERVICE PATROL (SSP) CONTRACT Performance-based Contracting Peer Exchange Detroit, MI Ken Earnest, P.E. - Acting State Operations Engineer June 18, 2018

3 Virginia Roadway Network 3

4 VDOT Lane Mileage Details District Interstate Primary Secondary Frontage Total Bristol 530 2,954 12, ,911 Salem 493 2,667 14, ,030 Lynchburg 0 2,832 12, ,246 Richmond 1,323 3,450 14, ,893 Hampton Roads 876 1,774 7, ,880 Fredericksburg 292 2,182 9, ,866 Culpeper 279 1,857 8, ,525 Staunton 942 2,481 10, ,074 NOVA 785 1,769 11, ,807 Statewide 5,520 21, , ,233 4

5 VDOT Operations Infrastructure District ITS Field Devices Fiber Mileage Traffic Signals VDOT Shared VDOT Localities Bristol Salem Lynchburg Richmond Fredericksburg Hampton Roads ,635 Culpeper Staunton NOVA 1, , Statewide 2, ,545 2,636 4,327 5

6 VDOT Operations Program Areas 800-FOR-ROAD Customer Service Center Phone, , Web, 2 Locations (Salem & NOVA) Statewide 511 Phone, Web, Mobile App Traffic Operations Centers 5 Centers, 24/7/365, 3 Co-located with VSP Safety Service Patrols 47 Routes covering 818 miles of Interstate Area Headquarters 190 locations supporting weather and incident recovery 6

7 VDOT Operations Program Areas Traffic Incident Management Towing and Recovery Programs Over 30 Area Incident Management Teams Tunnels Operations & Maintenance 4 Major Facilities Systems Management Statewide ATMS Fiber Resource Sharing ITS Specifications and Standards Ferry and Moveable Bridge Operations 7

8 Operations Program Contract Costs Contract Cost Estimate Term Contract Staff TOC/SSP $175 M 5 years (up to 9 years) ITS Maintenance $37 M 3 years (up to 5 years) ATMS $25.8 M 4 years (up to 10 years) Platform As a Service $6 M 3 years (up to 5 years) Operations On-Call Services $9.5 M 3 years (up to 5 years) Moveable Bridges $20.3 M 3 years (up to 5 years) Meteorology Service Assurance Management $111 K $576 K annually 2 years (up to 5 years) 4 years (up to 10 years)

9 VDOT Transportation Operations Centers 9

10 Statewide TOC & SSP Procurement TOC & Statewide ATMS Services Contract awarded May 2013 Brought consistent approach and measures to VDOT s Operations Program Contract terminated in 2015, emergency contracts setup with sub-contractors VDOT developed de-bundled replacement contracts Re-procurement strategy shared at industry forum in Jan 2016 One-on-one meetings conducted with 16 firms, received candid feedback Request for Information (RFI) issued to refine scope of RFP Four proposals received, contract awarded to AECOM 5-Year Initial Contract Term with two, 2-Year Optional Renewal Periods Initial Term Value = $172M 10

11 Statewide TOC & SSP Contract Services Provided Staffing for all 5 Traffic Operations Centers Staffing and staff management for all SSP patrol routes An entirely new fleet of 156 SSP vehicles TOC & SSP Operator Training Optional program enhancements (pending funding): Tethered and untethered Drones Mounted mobile cameras SSP Operator driver assist features Emergency SSP Vehicles (light duty wrecker) Freight SSP Vehicles (heavy duty wrecker) 11

12 VDOT Operations Outcomes SERVICE AREA TOC Floor Operations Safety Service Patrol ITS Field Maintenance ATMS OUTCOME Provide effective traffic management strategies. Actively participate in the timely resolution of incidents. Disseminate accurate and timely information to motorists and stakeholders. Maintain situational awareness on how Transportation System is operating. Resolve incidents in a timely manner with safe and quick clearance. Provide assistance to motorists within areas of defined route coverage in a courteous and dependable manner. Operate as an extension of the TOC by providing accurate, timely, and appropriate information. Work within the incident command structure on-site, when possible. Deliver ITS field device operational availability, when needed. Provide transparent and easy-to-use tools to manage a consistent state-wide ITS Maintenance Program. Protect the value of the client s (VDOT) assets and reduce the total cost of ownership. Enterprise approach to lower total ownership cost. Statewide interoperability between TOC s, Regions and Districts. Facilitate ability of TOC to achieve operational outcomes. 12

13 Outcome-based Approach to Performance Measurement All measurements should drive service areas toward improvements in VDOT s primary operations performance metrics: Reduce vehicle hours of delay Reduce roadway clearance time Contractor incentivized to meet one or more desired Service Area Outcomes (SAO) Key Performance Indicators (KPI) used by regions to identify issues, trends and possible improvement strategies Contractor required to meet Contractor Service Obligations (CSO) or face disincentives 13

14 Performance Measurement TOC Floor 14

15 Performance Measurement SSP Operations 15

16 Lessons Learned & Best Practices Be open and transparent about risks and ambiguities Only require deliverables that add value Change Management/Control Program-wide vs. service area Carefully consider scoring criteria great and bad proposals shouldn t end up 1 point apart! Gauge industry interest and ability to participate Consider lot size in light of consistency, level of competition and administrative burden Consider agile delivery for ATMS deployments 16

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