Parcel Post Compendium Online Vanuatu Post Limited. VU - Vanuatu VUA

Transcription

1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) N/A 1.2 Air (or priority) parcels (kg) 25 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided Parcels with advice of delivery 13 Admission of advice of delivery for Page 1 of 9

2 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency USD 100 Value of good not more than VT10,000. VT10,000 Consignment service 16 Consignment service by bilateral agreements provided 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Name: Function: Address: Mr LIUNAMEL, Andrew Manager Mail Operations Vanuatu Post Limitd GPO Box 43 PORT VILA REPUBLIC OF VANUATU VANUATU Tel: 1: (+678) : (+) Fax: (+678) mailops@vanuatupost.vu ceo@vanuatupost.vu Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels Clearence Fee 23 Customs clearance fee collected for for all items declared at customs Only dutiable items are subject to clearance fees. Custom clearance are completed by a third party. 24 Administration fees collected for parcels subject to export customs clearance Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency SDR 27.2 Basis for charge if not an amount per parcel Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender 28.1 If not, parcel delivered to addressee under conditions prescribed by your country legislations 28.2 For parcels wrongly accepted, action taken on a case-by-case basis Page 2 of 9

3 Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection Only to known addressees 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only All known addressees Office name: Name: Function: Mr BEN, Kaltila Team Leader, Mail Operations Address: GPO Box 43 PORT VILA REPUBLIC OF VANUATU VANUATU Tel: 1: (+678) : (+) Fax: (+678) Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed French English 1 Period of retention 32 Period of retention for parcels 32.1 rmal period 1 Month(s) 32.2 Exceptional period 2 Month(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 2 Month(s) 33.2 Exceptional period Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels 38.1 Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available English Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Page 3 of 9

4 Office name: Name: Function: Ms TAYLOR, Rose Customer Service Inquiry Officer Address: GPO Box 43, PORT VILA REPUBLIC OF VANUATU VANUATU Tel: 1: (+678) : (+) Fax: (+678) Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-17:00 - Tuesday 08:00-17:00 - Wednesday 08:00-17:00 - Thursday 08:00-17:00 - Friday 08:00-17:00 - Saturday - - Sunday - - Languages National Holidays 41.1 National holidays National holiday in 2019 French English Month Day(s) National Holidays - Description January 1 New Year Celebration February 21 Fr. W. H. Lini Day March 5 Chiefs Day Celebration April 19 Good Friday April 22 Easter Monday May 1 Labour Day May 30 Ascension Day July 24 Childrens Day July 30 Independence Day Celebration August 15 Assumption Day October 5 Constitution Day National holiday in 2018 Month Day(s) National Holidays - Description January 1 New Year February 21 Fr. Dr. W. H. Lini Day March 5 Custom Chiefs Day March 30 Good Friday April 2 Easter Monday May 1 Labour Day May 10 Ascension Day July 24 Children's Day July 30 Independence Day August 15 Assumption Day October 5 Constitution Day vember 29 Unity Day December 25 Christmas Day December 26 Family Day Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) vember 29 Unity Day December 25 Christmas Day December 26 Family Day Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies Page 4 of 9

5 44.3 Service provided throughout the country 44.4 Areas of the country where the parcel service is NOT provided Localities All outer islands apart from these towns, namely Port Vila, Island of Efate, Lenakel, Island of Tanna, Lakatoro, Island of Makekula, Luganville, Island of Santo, Lolowai, Island of Ambae Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: Name: Function: Port Vila Office of Exchange Mr BEN, Kaltila Team Leader, Mail Operations Address:, GPO Box 43, PORT VILA REPUBLIC OF VANUATU VANUATU Tel: 1: (+678) : (+) Fax: (+678) VUVLIA Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-17:00 - Tuesday 08:00-17:00 - Wednesday 08:00-17:00 - Thursday 08:00-17:00 - Friday 08:00-17:00 - Saturday 09:00-14:00 - Sunday - - Observations/Comments Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Page 5 of 9

6 - Annexes Parcel delivery standards - Air parcel OE Name Port Vila IMPC Code VUVLIA Tel (+678)22000 Fax (+678)23900 Hours of operation 08:00-17:00 (MON - FRI) From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-07:30 Tuesday Friday Tuesday+1 Monday 07:31-23:59 Wednesday Monday+1 Wednesday+1 Tuesday 00:00-07:30 Wednesday Monday+1 Wednesday+1 Tuesday 07:31-23:59 Thursday Tuesday+1 Thursday+1 Wednesday 00:00-07:30 Thursday Tuesday+1 Thursday+1 Wednesday 07:31-23:59 Thursday Wednesday+1 Thursday+1 Thursday 00:00-07:30 Friday Wednesday+1 Friday+1 Thursday 07:31-23:59 Monday+1 Thursday+1 Monday+2 Friday 00:00-07:30 Monday+1 Thursday+1 Monday+2 Friday 07:31-23:59 Tuesday+1 Friday+1 Tuesday+2 Saturday 00:00-07:30 Tuesday+1 Thursday+1 Tuesday+2 Saturday 07:31-23:59 Tuesday+1 Friday+1 Tuesday+2 Sunday 00:00-07:30 Tuesday+1 Friday+1 Tuesday+2 Sunday 07:31-23:59 Tuesday+1 Friday+1 Tuesday+2 Definition of zones Zone 1: Zone 2: Zone 3: Port Vila, Island of Efate Luganville, Island of Espiritu Santo Lenakel, Island of Tanna Lakatoro, Island of Malekula Lolowai, Island of Ambae Page 6 of 9

7 - Annexes Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 2 Hours 7.30am pm (MON - FRI) 20 Hours 8 hours Items subject to tax/customs charges must be collected. Actual delivery time will vary with the collection time. The time specified indicates that the items should either be awaiting collection (for items where customs duty and charges are to be collected) or an attempted delivery/delivery will have been made for cleared items. There are no deliveries on Saturdays, Sundays or Public Holidays. Page 7 of 9

8 - Annexes Parcel delivery standards - Surface parcel OE Name Port Vila IMPC Code VUVLIA Tel (+678)22000 Fax (+678)23900 Hours of operation 08:00-17:00 (MON - FRI) From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-23:59 Wednesday Monday+1 Wednesday+1 Tuesday 00:00-23:59 Thursday Tuesday+1 Thursday+1 Wednesday 00:00-23:59 Friday Wednesday+1 Friday+1 Thursday 00:00-23:59 Monday+1 Thursday+1 Monday+2 Friday 00:00-23:59 Tuesday+1 Friday+1 Tuesday+2 Saturday 00:00-23:59 Tuesday+1 Friday+1 Tuesday+2 Sunday 00:00-23:59 Tuesday+1 Friday+1 Tuesday+2 Definition of zones Zone 1: Zone 2: Zone 3: Port Vila, Island of Efate Luganville, Island of Santo Lenakel, Island of Tanna Lakatoro, Island of Malekula Lolowai, Island of Ambae Arrival at office of exchange: 2 Hours Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 20 Hours 8 Hours Page 8 of 9

9 - Annexes Items subject to tax/customs charges must be collected. Actual delivery time will vary with the collection time. The time specified indicates that the items should either be awaiting collection (for items where customs duty and charges are to be collected) or an attempted delivery/delivery will have been made for cleared items.there are no deliveries on Saturdays, Sundays or Public Holidays. Last validation date: Page 9 of 9