First North American Service & Parts Focus Day

Transcription

1 First North American Service & Parts Focus Day October 4, 2012 at Navistar Inc. in Lisle and Joliet, IL (Chicago Metropolitan Area) Organized by In cooperation with Dear Colleague, Reliable and efficient after-sales service is essential for today s manufacturers. This drives all of us who are in the service and spare parts business to strive for operational excellence every day based on a consistent strategy, cost-effective operations, and a support framework that covers the entire product life-cycle. But even the most experienced and talented leaders can learn from one another, and the networking and sharing of ideas and strategies among peers from various industries can inspire, help to define best in class, and foster continuous improvement. Therefore, it gives me great pleasure to invite you to the North American Service & Parts Focus Day, an event organized by the International Service Logistics Association (ISLA). Based in Munich, Germany, ISLA has been bringing European after-sales leaders together for many years, for the purpose of networking, visioning and sharing ideas for customer service and spare parts logistics. Encouraged by the popularity and success of ISLA s European events, we are excited to expand to include a U.S. platform, as well. As a member of the Executive Board of ISLA and the event host, I am pleased to welcome you to Navistar s World Headquarters for ISLA s first North American Service & Parts Focus Day. I sincerely hope you can join us, and I look forward to meeting you on October 4, SVP/General Manager Global at Navistar and Member of the Executive Board of ISLA

2 Agenda 9:00 9:30 AM 9:30 9:45 AM 9:45 10:30 AM 10:30 11:15 AM 11:15 AM 12:00 PM Registration and morning coffee Navistar Welcome Address Opening remarks and introduction of participants Finding opportunities to improve margins without risking share or loyalty Lessons learned while implementing a global solution Standardizing and improving your global systems and processes Member of the Exec. Board of ISLA and GM/SVP Global at Navistar Mike Landry President North America Barkawi Management Consultants Bruce Plagman Vice President Global Parts AGCO Corp. John Schlanger Vice President, Service Parts Supply Chain (SPS), Global Customer Service Philips Healthcare 12:00 1:00 PM Lunch 1:00 1:30 PM Guided Tour of the Facility 1) Engineering Digital Projection Wall 2) OnCommand Customer Support Center General Manager/Senior Vice a President Global at Navistar a 1:30 2:15 PM Panel Discussion Leverage outsourcing to scale and manage a global operation Bobby Penn, Vice President at B2X Care Solutions, in debate with Jennifer Calhoun, Sr. Director Post Sales Support at Motorola, and others 2:15 3:15 PM Refreshment break and bus transportation to the Midwest Parts Distribution Center in Joliet 3:15 4:45 PM 4:45 5:00 PM Guided Warehouse Visit Operations and processes at Navistar s new Midwest Parts Distribution Center (PDC) Wrap-up, feedback and farewell Joe Kory Vice President Global Distribution Operations Member of the Exec. Board of ISLA and GM/SVP Global at Navistar 5:00 PM Event ends. Bus Transportation to Navistar World Headquarters in Lisle, a and then on to Chicago O Hare International Airport will be provided.

3 Locations The first North American Service & Parts Focus Day is hosted by ISLA s member, Navistar, Inc. (International Truck and Engine Corporation), a leading manufacturer of trucks, buses and engines. The location will be Navistar s new World Headquarters, located in Lisle, Illinois, a suburb of Chicago. The spacious Navistar campus is home to 3,500 staff and provides a great place for Focus Day participants to meet, share and network during informative presentations, interactive Q & A sessions and breaks. During the afternoon on Focus Day, Navistar will provide insight into their operations and processes at the company s new Midwest Parts Distribution Center (PDC) in Joliet, a forty-minute drive from Lisle (bus transportation will be provided). Navistar celebrated the grand opening of their new distribution center in June of this year. With 860,000 square feet, the Midwest PDC is the largest of 13 Navistar PDCs worldwide and stocks more than 85,000 parts. It represents the next generation of PDCs, custom-designed from the ground up to support best practices in distribution. Representing a lot of new thinking, the Midwest PDC serves as a model for the evolution of other Navistar Parts Distribution Centers in the future. It was constructed with flexibility in mind to enable future growth and innovation. Its design emphasizes lean principles, which focus on simplifying everday practices throughout the workplace, to maximize value while minimizing waste in the form of money, resources and time. The company will take the processes learned there and begin implementing them elsewhere. The warehouse tour of Navistar s Midwest PDC is a unique opportunity to experience cutting-edge spare parts operations in real life. With the relocation of the company s distribution operations from the former facility to the new one in Joliet, order cycle time has been reduced from 20 hours down to 11 hours. Navistar, Inc. Navistar, Inc.

4 Directions Navistar, Inc. World Headquarters and venue for the presentation sessions 2701 Navistar Drive Lisle, IL Navistar PDC Midwest Parts Distribution Center, 2700 West Haven Ave. Joliet, IL Hilton Lisle/Naperville Hotel recommended to all, who will be arriving the day before the event 3003 Corporate West Drive Lisle, IL Elgin Saint Charles Batavia Aurora 38 Shorewood mi Plainfield Bloomingdale 55 Wheaton Naperville 2 88 Romeoville 355 Joliet O'Hare Airport 355 Lombard Lisle Glenview Des Plaines 294 Wilmette Wood Dale 83 Lemont 80 2 Westchester La Grange Homer Glen New Lenox Chicago 294 Frankfort 55 Midway Airport Oak Forest Homewood Lake Michigan 94 Lansing cartogis 2012 Navistar s highly-accessible World Headquarters is located 25 miles west of Chicago, in the heart of a major transportation network that includes airports, interstate highways, rail and bus service. O Hare International Airport and Midway Airport are each approximately 30 minutes away. Lisle is located near the crossroads of I-355 (north/south tollway) and I-88 (east/west tollway), providing quick access to the interstate system. Train service can transport commuters to Chicago in 35 minutes. Navistar s Midwest Parts Distribution Center is located in Joliet, 27 miles south of Lisle. Bus transportation to the PDC and back to Lisle following the warehouse tour will be provided, as well as transportation to O Hare International Airport. Organizer The ISLA International Service Logistics Association is a network of professionals dedicated to Service Management and Spare Parts Logistics. ISLA was founded in 2003, with nearly 60 corporate members from the USA, Europe, Israel and China who have now joined the association. The list of members includes ABB, Applied Materials, Carl Zeiss, Crown, Eurocopter, Haier, IBM, MAN, Navistar, PACCAR Parts, Philips Healthcare, Siemens Healthcare, ThyssenKrupp, Whirlpool, and many others. For more information, please visit or contact us: ISLA International Service Logistics Association e. V. Baierbrunner Strasse 35, Munich, Germany Phone +49-(0) , Fax -969 isla@servicelogistics.info Executive Board: Kraft Schumann (Chairman),, and Magne Svendsen

5 Registration The fee for attending the Focus Day is $170 for ISLA members, non-members $250. Payment for the event can be made by wire transfer, check or via PayPal. We do not accept payments with credit cards. To register for the North American Service & Parts Focus Day, please fill in the the form below. Please return the completed form via fax to or it to Your registration fee for the event includes access to the meeting, PDC tour and bus transportation, as well as meals, snacks and beverages during the sessions and breaks. Meeting handouts and event documentation are included as well. Attendees are responsible for their own travel and hotel expenses. ISLA reserves the right to make changes to the program as stated in this document. Cancellations made prior to August 31, 2012 are free of charge. Cancellations received after this date, but not later than 7 days prior of the event, are subject to a processing fee of $100. For cancellations received after September 26 th, no refund will be issued. However, you may substitute a delegate at any time. If you have any questions regarding ISLA or the North American Service & Parts Focus Day, please feel free to contact us, preferably by at isla@servicelogistics.info. Mr Mrs Ms Title, First and Last Name Position / Job Title Company / Organization Business Department Address Phone Dinner hosted by On October 3 rd ISLA s founding member Barkawi Management Consultants would be pleased to welcome event participants to dinner at a local restaurant. Please indicate if you would like to join us around 6:30 PM. Dinner will be served at 7:30 PM. Date, Signature