FCS Maximo Standard Reporting FY 2019 Q1

Transcription

1 FCS Maximo Standard Reporting FY 219 Q1

2 Table of Contents (click on a report name to navigate) Zone Reporting Descriptions Unresolved Service Requests.. 5 Unresolved Service Requests per Million Square Feet Service Requests In Progress by Priority All Service Requests Created vs. Resolved.. 8 Service Requests Created vs. Resolved by Month. 9 All Work Orders Created vs. Completed..1 Work Orders Created vs. Completed by Month Open PM Work Orders by Priority and Work Group 12 Work Orders Created by Type per Financial Period.13 Corrective vs. Preventive Maintenance Labor Hours per Financial Period. 14 Skilled Trade Hours: Zone Maintenance vs. Other GL Accounts per Financial Period.. 15

3 Zone Reporting Descriptions The graphs represent work that is flowed through the Maximo system and managed within Facilities Management and FCS Projects Administration. Unit and Geneva work is excluded. Maximo Service Requests (SRs) are requests for work or service, and have one or more Work Orders (WOs) related to them. WOs include labor assignments, labor hours and charges. Standalone WOs (without a SR) are used for Preventive Maintenance (PM) or continuous work. Unresolved Service Requests This graph displays the number of unresolved Service Requests managed by the FM Zones and Operations, grouped by the number of days unresolved. Unresolved includes SRs in the status of Pending and In Progress. The unresolved SRs are categorized as being open for -3 days, 31-6 days, 61-9 days, or over 9 days from the SR Reported Date (SR created date). Unresolved Service Requests per Million Square Feet This graph shows the average number of unresolved SRs (in the statuses of Pending and In Progress) per million square feet, managed by the FM Zones. It also displays the average number of unresolved SRs per facility for all Zones on the secondary (right) axis. Service Requests In Progress by Maintenance Zone and Priority This graph displays the percentage of the SRs in the status of In Progress by Priority Level, comparing the current year to previous three fiscal years, by Maintenance Zone. Service Requests Created vs. Resolved This displays the total number of SRs created vs. resolved by Maintenance Zone, FYTD 216, 217, 218 and 219. The associated report, CZR 4a, displays the number of SRs created vs. resolved by Maintenance Zone by month, compared to the prior fiscal year. Work Orders Created vs. Completed, Maintenance Zone Comparison This displays the number of WOs created vs. completed by Maintenance Zone, FYTD 216, 217, 218 and 219. It includes WOs related to SRs, Preventive Maintenance WOs, and standalone WOs not related to SRs. The associated report, CZR 5a, displays the number of WOs created vs. completed by Maintenance Zone by month, compared to the prior fiscal year. 3

4 Zone Reporting Descriptions (continued) Open PM Work Orders by Priority and Work Group This shows the total number of open PM WOs by Priority, for each of the three Maintenance Zones and the Infrastructure (Campus) Maintenance Zone. The graphs are categorized as being open for - days (Current PM WOs), and Over Days (PM Backlog). Work Orders Created by Type per Financial Period This bar graph is the count of all WOs created by type (CM, PM, and PW) per financial period for,, and Q1. Corrective vs. Preventive Maintenance Labor Hours per Financial Period This display the CM labor hours compared to the PM labor hours per financial period for,, and Q1. Skilled Trade Hours: Zone Maintenance vs. Other GL Accounts per Financial Period This bar graph displays the labor hours by work type (corrective, preventive, and project work), per financial period for the current fiscal year, against the Zone CM/PM Account vs. all "Other" GL Accounts. Totals for the two prior fiscal years are shown as a comparison. Maximo Mission Statement Provide a tool for facilities service providers to manage (receive, organize, prioritize, schedule, perform) compliance, maintenance, or project work. Collect information to support these work management activities and related activities (billing, reporting, warehousing), and communicate this information to stakeholders to aid in decision making. 4

5 Unresolved1 Service Requests Managed2 by the FM Zones and Operations SRs Managed by Contract College Zone Total, days 61-9 days days Over 9 days 31-6 days 61-9 days Over 9 days SRs Managed by FM Operations 1 1 Total, Total, SRs Managed by SCL Zone days Total, SRs Managed by Endowed Zone days 31-6 days 61-9 days - 3 days Over 9 days 31-6 days 61-9 days Over 9 days 1 Based on the count of SRs in the status of "Pending" and "In Progress" Based on the SR "Ownergroup" 2 As of September 3, 218 CZR-1 5

6 Unresolved1 Services Requests per Million Square Feet Managed by the FM Zones 12 Month Rolling 25 This shows the increase in SRs managed by the SCL Zone during intercession and opening. Outside of these spikes, the needs of the zones are fairly close OCT NOV DEC JAN FEB MARCH APRIL Total # Unresolved SRs per Facility (All Zones) EN Zone Unresolved SRs per MSF 1Based 2Data 7 Service Requests per Facility Service Requests per MSF 325 on the count of SRs in the status of "Pending" & "In Progress" ran from Facilities Inventory as of 11/12/18. MAY JUNE JULY AUGUST SEPT CC Zone Unresolved SRs per MSF SCL Zone Unresolved SRs per MSF # of Facility Codes per Million Square Feet2 Contract College Zone: 64 Endowed Zone: 3 SCL Zone: 34 As of September 3, 218 CZR-2 6

7 Service Requests In Progress1 by Maintenance Zone and Priority Q1 ///2 In all three zones, the percent of In Progress Priority 3s is decreasing while Priority 4 SRs is increasing. This could be an indicator of customers' preference for work being scheduled and completed within schedule. Top Services for all three zones: Priority 4 SRs: HVACR, Locks, Furniture, Fixtures & Equipment, and Windows with the primary crafts being ACR, Controls, Pipe, Carpenters, and Mechanics. Priority SRs: HVACR and Locks. Building Drains is also a top service for SCL Zone. The primary crafts for these are ACR, Controls, Electric, Carpenter, and Mechanics. Priority 5 SRs: HVACR and Fire Alarms, Detections, Suppression. Locks and Building Power are also top services for SCL Zone. The primary crafts for these are Controls, Shift Mechanics, and Mechanics. 64% 62% 61% 57% 56% 55% 52% 46% 43% 38% 41% 4% 38% 39% 36% 32% 29% 24% 22% 2% 17% 17% 9% 6% 15% 15% 14% 19% 16% 7% 7% 7% 18% 19% 17% 15% 13% 8% 13% 9% 9% 4 15% 1% 9% 8% 8% 3 Priority Levels: 3 Routine 4 Timely Urgent 5 Emergency 16% 8% 5 Make all efforts to schedule within five (5) days; begin work by date Reponse within one (1) business day; scheduled within five (5) business days; completed within schedule Make all efforts to mitigate problem today; overtime is authorized Imminent threat to people, property, institution; immediate response 1 SRs become "In Progress" when labor transactions are entered on associated WOs. 2Q1 is represented by three Maximo Financial (Billing) Periods. As of September 3, 218 CZR-3 7

8 All Service Requests Created vs. Resolved* Maintenance Zone Comparison Q1 /// 9, 8,852 8, 8,828 8,158 8,272 8,97 7,541 7, 6, 6,112 5,785 5, 4, 3, 2,98 2,61 2, 2,166 2, 1, 2,335 2,93 2,872 2,51 2,831 2,621 2,897 2,479 2,93 1,923 1,567 1,428 Created Resolved *Also includes 1% of SRs that were cancelled due to non-facilities maintenance requests. Note: Service Request counts exclude "Unit" and "Geneva" Ownergroups As of September 3, 218 CZR-4 8

9 Service Requests Created vs. Resolved by Month /Q1 1, 1, 1, 1, FYTD19 SRs Created SRs Created FYTD 19 SRs Resolved SRs Resolved FYTD19 SRs Created SRs Created FYTD 19 SRs Resolved SRs Resolved 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 FYTD19 SRs Created SRs Created FYTD 19 SRs Resolved SRs Resolved As of September 3, 218 CZR-4a 9

10 All Work Orders Created vs. Completed1, Maintenance Zone Comparison Q1 /// 12, 11,386 11, 1,84 1, 9, 8, 11,37 1,523 8,472 8,559 8,464 8,72 8,669 1,26 1,18 9,221 8,915 9,148 1,89 9,926 9,555 9,196 9,6 9,866 8,812 8,374 7,62 7,483 7, 6, 5, 4, 3, 2, 1, Created Completed 1 Includes Work Orders related to Service Requests as well as Preventive Maintenance (PM) Work Orders in Maintenance Zones. As of September 3, 218 CZR-5 1

11 Work Orders Created vs. Completed by Month /Q1 4,5 4,5 4, 4, 3,5 3,5 3, 3, 2,5 2,5 2, 2, 1,5 1,5 1, 1, 5 5 FYTD19 WO's Created WO's Created FYTD 19 WO's Completed WO's Completed FYTD19 WO's Created WO's Created FYTD 19 WO's Completed WO's Completed 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 FYTD19 WO's Created WO's Created FYTD 19 WO's Completed WO's Completed As of September 3, 218 CZR-5a 11

12 Open PM Work Orders by Priority and Work Group Count of WOs Count of WOs Days (Current PM WOs) Days (Current PM WOs) Endowed FM Zone Infrastructure (Campus) Maintenance Zone Over Days (PM Backlog) FM Operations Contract College FM Zone Count of WOs Count of WOs Days (Current PM WOs) FM Operations Over Days (PM Backlog) FM Operations Over Days (PM Backlog) Days (Current PM WOs) SCL FM Zone FM Operations PM Priority Level Definitions 1 - Recommended / Best Practice 2 - Service Life Over Days (PM Backlog) CC, EN, SCL Zones 3 - Reliability 4 - Reliability with Consequence - Compliance As of September 3, 218 CZR-6 12

13 Work Orders Created by Type per Financial Period // Q1 3,25 3, 3,25 2,75 2,75 2,5 2,5 2,25 2,25 2, 2, 1,75 1,75 1,5 1,5 1,25 1,25 1, 1, , Aug Corrective Maintenance Project Work Total Preventive Maintenance Total Aug Corrective Maintenance Project Work Total Preventive Maintenance Total 3,25 3, The Contract College Zone and Endowed Zone have a higher number of Preventive Maintenance WOs, where the SCL Zone has a higher number of Corrective Maintenance WOs. In August & September, the number of SCL Zone Corrective Maintenance WOs increases due to Opening. 2,75 2,5 2,25 2, 1,75 1,5 1,25 1, Aug Corrective Maintenance Project Work Total Preventive Maintenance Total As of September 3, 218 CZR-7 13

14 Corrective vs. Preventive Maintenance Labor Hours per Financial Period // 16, 16, 14, 14, 12, 12, 1, 1, 8, 8, 6, 6, 4, 4, 2, 2, Aug CM PM Total Aug Total CM PM Total Total 16, 14, 12, 1, 8, 6, 4, 2, Aug CM PM Total As of September 3, 218 Total CZR-8 14

15 Skilled Trade Hours: Zone Maintenance vs. Other GL Accounts per Financial Period // Q1 1, 1, 8, 8, 6, 6, 4, 4, Zone Maintenance GL Account CM PM Total Total CM PM Zone Maintenance GL Account Other GL Accounts PW 2, 2, Other GL Accounts PW Total Total 8, 6, 4, 2, Zone Maintenance GL Account CM PM Other GL Accounts PW As of September 3, 218 Total Total CZR-9 15