Vendor Routing Guide. Transportation/Logistics. Version 8.4

Transcription

1 Transportation/Logistics Version 8.4 January 2014

2 TABLE OF CONTENTS ATTENTION: MERCHANDISE PACKAGING SPECIFICATIONS FOLDING TAGGING PRICE TICKET, HANG TAG, JOKER TAG, SIZE STICKERS BAGGING PRE-PACKING CARTON SPECIFICATIONS STANDARD APPAREL CARTON NON-APPAREL AND ODD CARTON CARTON OPENINGS CARTON CLOSURES BANDING, STRAPPING, STAPLES OR STRING/WIRE TYING CARTON DESIGN PACKING CARTONS CREATING AN ODD CARTON PACKING A STANDARD APPAREL CARTON: OTHER SPECIFICATIONS: INTIMATE APPAREL CARTON DIMENSIONS INTIMATES PANTY CARTON DIMENSIONS CARTON MARKINGS & LABELING CARTON MARKINGS ADDITIONAL CARTON MARKINGS FOR SPECIAL CARTONS: ELECTRONIC ASN / CARTON UCC128 LABELING PACKING LISTS SPECIFICATIONS DOMESTIC SHIPPING SPECIFICATIONS GENERAL REQUIREMENTS THE SHIP WINDOW FREIGHT TERM & TRANSPORTATION MODE COMMERCIAL ZONE SHIPMENTS NON-COMMERCIAL ZONE SHIPMENTS DELIVERY APPOINTMENTS LANE BRYANT/CATHERINES TRANSPORTATION CONTACT INFORMATION TRAILER LOADING REQUIREMENTS FREIGHT COSTS ASN ENTRY BILL OF LADING REQUIREMENTS INTERNATIONAL SHIPPING SHIPMENT TERMS DELIVERY DATE DELIVERY TIME FRAME LATE SHIPMENT INLAND TRACKING OVER/SHORT SHIPMENT DEDUCTION OF DISCOUNT OR PENALTY FROM COMMERCIAL INVOICE PACKING LIST VIOLATION CONSIGNEE BROKER DESTINATION SERVICE PROVIDERS OCEAN SHIPMENT PROCEDURES Version 8.4, Last Modified: 1/13/2014 Page 2 of 65

3 8.14. AIR SHIPMENT PROCEDURES FLOOR-SET SHIPMENTS FLOOR SET SHIPPING PROCEDURES NOMINATED CONSOLIDATORS AND OCEAN CARRIERS FACTORY LOAD CONTAINER REQUIREMENTS LOAD ABILITY GUIDELINES ADDITIONAL REQUIREMENTS VENDOR LIABILITY VIOLATIONS / CHARGEBACKS VIOLATION / CHARGEBACK POLICY STATEMENT: ROUTING GUIDE VIOLATION CHARGEBACKS: ELECTRONIC ASN/UCC 128 LABEL CHARGEBACKS: VAS (VALUE ADDED SERVICES) CHARGEBACKS: RTV (RETURN TO VENDOR) / STORE RECALL / RTV CHARGEBACKS: LIST OF CHARGEABLE OFFENSES VAS (VALUE ADDED SERVICES) CHARGEBACK CODES E-COMMERCE PACKING REQUIREMENTS GENERAL GUIDELINES: MERCHANDISE PACKAGING SPECIFICATIONS SKU BARCODE LABEL E-COMMERCE CARTON SPECIFICATIONS POLY BAG SPECIFICATIONS TELEPHONE/FAX CONTACT SUMMARY TRANSPORTATION CONTACTS: ACCOUNTS PAYABLE CONTACTS ASCENA DISTRIBUTION CENTER CONTACTS PACKING LIST TEMPLATE Version 8.4, Last Modified: 1/13/2014 Page 3 of 65

4 ATTENTION: Any violation of this is subject to a chargeback 1. Merchandise Packaging Specifications 1.1. Folding Reference Folding Manual on our website at Tagging Price Ticket, Hang Tag, Joker Tag, Size Stickers Attach Price Tickets and all appropriate marketing material to all merchandise prior to packaging and shipping to the Distribution Center Only tickets printed by the approved ticket suppliers will be accepted. Do not use any unauthorized or altered price tickets/hang tags Please refer to the label and ticketing manuals found in the brand specific information chapter at Bagging Apparel, Non-Apparel, & Fragile Unless approved by the Distribution Center all merchandise shall be poly bagged within the carton as follows: Pre-packs A Master poly bag must be placed on the pre-pack. Merchandise within Pre-packs is NOT to be individually poly bagged Non Pre-packs Loose packed Apparel Merchandise must be individually poly bagged in cartons. DO NOT use a master poly bag to package this merchandise Fragile All fragile merchandise, bulk or pre-pack, must be individually polybagged. Pack cartons using ½ inch (1.27 centimeter) bubble wrap liner inside the carton Poly bag Specification Poly bag thickness level must be 0.05mm or greater All poly bags must have warning text in both English and French Canadian. See section 10.5 for warning label and additional information. Version 8.4, Last Modified: 1/13/2014 Page 4 of 65

5 Indicate multiples and sets on the packaging On any poly bag or re-shippable carton that is used to package multiple pieces together, you must indicate on the outside of the package/poly bag - the number of pieces contained inside If the items within the package are a set, the package must be labeled as such. For example, a two piece set would be labeled 2 pieces set Pre-packing Pre-pack garments according to the exact quantity, size, and color combination on the Purchase Order (PO). Merchandise that is received at the Distribution Center that is not pre-packed according to the PO will be subject to violation charges detailed in Section 9.4 of the Individual garments must be facing front side up within each pre-pack Package pre-packs in one of the following materials: Poly bag (poly bag thickness level must be.05mm or greater) Re-shippable carton Do not ship extra pieces on a pre-pack PO that do not make an exact pre-pack unless specified on the PO Version 8.4, Last Modified: 1/13/2014 Page 5 of 65

6 2. Carton Specifications General carton specifications are provided below Standard Apparel Carton The Standard Apparel Carton has a fixed footprint dimension. The height of the carton can range from 31.8 cm to 40.6 cm to accommodate varying heights of pre- packs The Standard Apparel Carton dimensions are as follows: Standard Apparel Carton Dimensions Length Width Height cm. in. cm. in. cm. in. Pre-Pack Bulk cm 31.8 cm 58.4 cm 39.4 cm The above carton dimension MUST be used for all Apparel Vendors MINIMUM CARTON WEIGHT cannot be less than 2.27 kg (5 Ibs) MAXIMUM CARTON WEIGHT cannot exceed kg (55 Ibs). Version 8.4, Last Modified: 1/13/2014 Page 6 of 65

7 2.2. Non-Apparel and Odd Carton The following carton dimensions shall be used for all non-apparel merchandise or when creating any odd carton, apparel or non-apparel, as described in Section 3.1. Non-Apparel & Odd Carton Dimensions Length* Width Height* cm. in. cm. in. cm. in. Minimum Maximum *NOTE: The Length MUST be the largest dimension. The Height MUST be the smallest dimension MINIMUM CARTON WEIGHT cannot be less than 2.27 kg (5 Ibs) MAXIMUM CARTON WEIGHT cannot exceed kg (55 Ibs) In order to avoid a chargeback any carton outside the standard size or weight ranges above must be approved in advance of DC receipt by contacting DC Vendor Coordination at: Phone: (765) Vendor.Coordination@AscenaRetail.com 2.3. Carton Openings Carton openings must be on the top and bottom of the carton. (The top and bottom must be the largest surface areas). Cartons not meeting this requirement cannot be processed using the automated sortation system Carton Closures Carton closures (top and bottom) must be securely fastened with tape. Tape must be placed over the entire length of the seams and extend over the ends a minimum of 7.62 cm (3 in). Stapling the closure is not allowed. Version 8.4, Last Modified: 1/13/2014 Page 7 of 65

8 2.5. Banding, Strapping, Staples or String/Wire Tying Banding, strapping, staples or string/wire tying of cartons as a means of closure is not permitted unless mandated by country of origin regulations. Please contact DC Vendor Coordination if required to seal cartons using this method Corrugated Specifications A Regular Slotted Container (RSC) must be used that has a minimum of the following: kg (275 lbs) burst strength (typically a double wall/ 7 to 9-ply carton) Edge Crush Test (ECT) with a minimum of 21.8 kg (48lbs)or equivalent is required For E-Commerce carton requirements refer to Section 10 of this guide Carton Design Cartons must be of rectangular construction The width of the carton must be greater than the height (see below) The length of the carton must be greater than the width (see below) Square-shaped cartons will turn during processing; causing UCC label misreads Cartons with a height greater than the width will fall over during processing; also causing UCC label misreads Unacceptable Cartons Width Is Too Small Length Is Too Small Version 8.4, Last Modified: 1/13/2014 Page 8 of 65

9 3. Packing Cartons General packing instructions are provided below. Specific instructions provided on PO s must be followed if they differ from the instructions below. These instructions may include topics such as pre-packing, size curves, standard carton quantity, or carton dimensions Creating an Odd Carton Units in excess of standard carton quantities (Section 3.2.2) must be handled according to the following procedures: Pack the remaining units in a carton marked Odd and pack one size per color per carton The Odd carton must meet the minimum carton size described in Section If the number of odd units is too small to package in a carton that meets the minimum carton size in Section then pack the small number of units into one of the standard cartons of the same size/color and change the quantity of that carton to the reflect the additional units; making that carton the Odd carton. i.e. if you have 3 standard cartons of 50 units each and have 3 odd units leftover, instead of shipping the 3 standard cartons of 50 and 1 carton of 3 units, combine the 3 units in with one of the 3 standard cartons of 50, and ship 2 cartons of 50 units and 1 of 53 units SKU s cannot be mixed within a case. Version 8.4, Last Modified: 1/13/2014 Page 9 of 65

10 3.2. Packing a Standard Apparel Carton: In order to maximize the inside dimensions of the Standard Apparel Carton, it may be required to pack the Standard Apparel Carton using the unique methods described below The following examples illustrate how to maximize the space within the Standard Apparel Carton when packing pre-packs and bulk units Packing Pre-Packs: The final pre-pack(s) may be distorted to fill any void space resulting from column stacking pre-packs within the Standard Apparel Carton (see below). However, the pre-pack units must remain within the poly bag. Side View Side View Version 8.4, Last Modified: 1/13/2014 Page 10 of 65

11 Packing Bulk Units: Bulk units must be packed using the largest Standard Apparel Carton dimension described in Section The units may be placed vertically to fill any void space resulting from column stacking bulk units within the Standard Apparel Carton (see below). Top View Top View 3.3. Other Specifications: Pack each PO in separate cartons. Do not mix PO s within cartons Pack a standard quantity of units or pre-packs per carton for each PO/color/size. A Standard Quantity is the amount that fills a carton by size Pack cartons as densely as possible without damaging goods or causing cartons to bulge Fold the garment to fit within the dimensions of the Standard Apparel Carton, unless specified in the Technical Design Package Use of a protective cardboard liner, placed inside the carton on top of the merchandise, in order to avoid potential damage is recommended. Version 8.4, Last Modified: 1/13/2014 Page 11 of 65

12 4. Intimate Apparel Carton Dimensions For Shipping to Etna, Ohio 4.1. Intimates The following carton dimensions shall be used for intimate apparel merchandise destined for the Etna, Ohio Distribution Center ONLY. Refer to section 10 on how to pack intimates for E-Commerce. Intimate Apparel Carton Dimensions Length Width Height cm. in. cm. in. cm. in. Minimum Maximum Any combination of these dimensions shall be used as along as the dimensions fall within the min/max range For Example: the use of a 27 L x 14 W x 12.5 H carton is allowed as each dimension falls within the requirements listed above Pack each PO in separate cartons. Do not mix PO s within cartons A Standard Quantity is the amount that fills a carton by size Use of a protective cardboard liner, placed inside the carton on top of the merchandise, in order to avoid potential damage is recommended In order to avoid a chargeback any carton outside the standard size or weight ranges above must be approved in advance of DC receipt by contacting: Casimira Federspiel: Casimira.Federspiel@AscenaRetail.com 4.2. Panty Carton Dimensions The following carton dimensions shall be used for packing panties Pack cartons as densely as possible without damaging goods or causing cartons to bugle Fold the garment to fit within the dimensions of the carton dimensions listed below Panty Carton Dimensions Length Width Height cm. in. cm. in. cm. in NOTE: The only exceptions to the above packaging requirements are Purchase Orders that are identified as Test or Floor set. Version 8.4, Last Modified: 1/13/2014 Page 12 of 65

13 5. Carton Markings & Labeling 5.1. Carton Markings The following markings must be applied on two sides (length and width) of each carton. For Brand specify Lane Bryant or Catherines as applicable For domestic shipments refer to section 7.1 for effective dates in changes to the SHIP TO location for the carton markings For international shipments refer to section for effective dates in changes to the SHIP TO location for the carton markings Ship To: Brand Name S. HWY 240 E. Greencastle, IN Division (Brand Name) PO# PO Line Mode Department Pre-ticketed yes no Pre-packed yes no Carton # Color Size / / / / / / / / Total: SIDES ORM-D ORM-D ORM-D label required for hazardous material only ENDS ORM-D ORM-D label required for hazardous material only UCC 128 Version 8.4, Last Modified: 1/13/2014 Page 13 of 65

14 If the carton contains mixed merchandise in a color/size pack, it is necessary to indicate the colors, sizes, and totals on the carton marking as indicated below. No other mixed cartons should be shipped. Ship To: Brand Name S. HWY 240 E. Greencastle, IN Division (Brand Name) PO# PO Line Mode Department Pre-ticketed yes no Pre-packed yes no Carton # Color Black Size /_1 /_2 /_2 /_1 /_1_/ / / Total: _7 Color White Size /_1 /_2 /_2 /_1 /_1_/ / / Total: _ Label font height should be no less than 5/16 inches (.7 centimeters) Additional Carton Markings for Special Cartons: In addition to the required carton markings, depending on the carton contents, mark cartons as follows: If Carton: Contains the packing list Contains less than the standard quantity Contains test items as indicated on PO Carton must be marked: PACKING LIST ODD TEST Mark carton near the standard label, in large print If applicable, a carton may require more than one of the additional markings. Mark all that apply. Version 8.4, Last Modified: 1/13/2014 Page 14 of 65

15 5.3. Electronic ASN / Carton UCC128 Labeling All vendors are required to complete EDI testing and certification of five (5) transactions For Purchase Orders (PO s) that span multiple trailers the vendor is to send one (1) 856 (Advance Ship Notice) per trailer Complete EDI manual is located at For specific questions contact: csi_edi_business_inquires@charming.com with manual page referenced Every Purchase Order shipped by a vendor to Lane Bryant/Catherines, requires the following: Receive a purchase order (850) Transmit an Advance Ship Notice (856) Label each carton with a compliant UCC128 barcode label Version 8.4, Last Modified: 1/13/2014 Page 15 of 65

16 The UCC128 carton label layout must be as follows: For domestic shipments refer to section 7.1 for effective dates in changes to the SHIP TO location for the UCC-128 label For international shipments refer to section for effective dates in changes to the SHIP TO location for the cucc-128 label Version 8.4, Last Modified: 1/13/2014 Page 16 of 65

17 The UCC128 label must be applied to the lower right hand corner of the front face (end) of the carton, 5.0 cm (2.0 in) above the bottom and 5.0 cm (2.0 in) from the right hand side of the carton ENDS UCC-128 LABEL POSITION GUIDE MARKS UCC (5.0 cm or 2.0 in) Version 8.4, Last Modified: 1/13/2014 Page 17 of 65

18 6. Packing Lists 6.1. Specifications Vendors participating in the UCC-128 Label Program will NOT have to send/ the Packing List The Packing List template shown in Section 10 must be used. Packing lists sent in an alternate format will be subject to violation charges detailed in Section of the A separate Packing List must be prepared for each PO. Only one PO is allowed per packing list, do not combine multiple PO s from a shipment onto one Packing List Packing list counts must reflect units actually shipped regardless of units ordered Packing Lists must be written in the English language Include ONE copy of the Packing List with the first carton of each PO, attached as follows: On the first carton of the shipment Inside a colored envelope securely attached to the first carton A Packing List must be provided to Lane Bryant/Catherines by fax or electronic data transfer ) no later than the time of shipment (for shipping to Etna DC): (Toopslip@ascenaretail.com) Fax (Etna DC): (614) (for shipping to Greencastle DC): Vendor.Coordination@Ascenaretail.com Packing lists can be included in attachments in Microsoft Word or Excel, or using the edit, copy and paste functions can be utilized for correspondence with DC Vendor Coordination A Confirmation of Receipt of Packing List will be sent by the DC Vendor Coordination to confirm receipt of the Packing List. If you do not receive a confirmation you must send the Packing List again. You must provide the Confirmation of Receipt when disputing chargebacks. Version 8.4, Last Modified: 1/13/2014 Page 18 of 65

19 7. Domestic Shipping All shipments to Lane Bryant/Catherines should be made according to the shipping instructions below. Domestic shipments include both goods of U.S. Origin and foreign goods purchased on a DDP (Delivered Duty Paid) basis from a US Seller Specifications Catherines Chain Purchase Orders with an NDC Date of 2/24/2014 or later: Will Ship to the following address: Ascena Retail Group Etna Retail DC, LLC 200 Heritage Dr. Pataskala, OH Will not need to be sorted by PO Line Sequence however one carton of each SKU will need to be loaded at the rear of each fully loaded trailer Ecommerce Purchase Orders with an NDC Date of 3/31/2014 or later: Will Ship to the following address: Ascena Retail Group GC Fulfillment, LLC 1901 State Road 240 East Greencastle, IN Will not need to be sorted by PO Line Sequence however one carton of each SKU will need to be loaded at the rear of each fully loaded trailer LANE BRYANT Chain Purchase Orders with an NDC Date 3/17/2014 or later: Will Ship to the following address: Ascena Retail Group Etna Retail DC, LLC 200 Heritage Dr. Pataskala, OH Will not need to be sorted by PO Line Sequence however one carton of each SKU will need to be loaded at the rear of each fully loaded trailer Ecommerce Purchase Orders with an NDC Date of 5/19/2014 or later: Will Ship to the following address: Ascena Retail Group GC Fulfillment, LLC 1901 State Road 240 East Greencastle, IN Version 8.4, Last Modified: 1/13/2014 Page 19 of 65

20 Will not need to be sorted by PO Line Sequence however one carton of each SKU will need to be loaded at the rear of each fully loaded trailer General Requirements All merchandise purchased domestically must be shipped to Lane Bryant/Catherines according to the following instructions: Originating in a Commercial Zone: FOB ORIGIN FREIGHT COLLECT & CHARGEBACK. Follow procedures outlined in Section 7.5 Commercial Zone Shipments: Not Originating in a Commercial Zone: FOB ORIGIN FREIGHT COLLECT & CHARGEBACK to the Distribution Center. Follow the instructions in Section 7.5 Non-Commercial Zone Shipments Do not ship partial orders. Shipping partial orders without buying department approval may result in a violation Bills of lading must contain the following information for each PO: Division, PO number, department number, gross weight, and carton quantities, as well as total cartons of all PO s on the shipment. For details see Section 7.12 Bill of Lading Requirements Appointments are required for all deliveries and must be made at least 48 hours in advance. Failure to make a delivery appointment may result in a chargeback of $500 per trailer, as well as the possible refusal/rescheduling of the load. Any carrier charges associated with such refusal or rescheduling would be for the account of the vendor. Version 8.4, Last Modified: 1/13/2014 Page 20 of 65

21 7.3. The Ship Window The Lane Bryant/Catherines PO contains two (2) date fields related to shipping of product and defines the ship-window. These dates dictate the start of the ship window and the end of the shipping window. * Note - All dates are final unless approved and acknowledge through a revised Purchase Order by Lane Bryant/Catherines Do Not Ship Before Date The Do Not Ship Before Date indicates the earliest date that merchandise can be received by the Distribution Center(s), third party facilities or its authorized consolidators Cancel Date The Cancel Date indicates the latest date that merchandise will be received by Charming Shoppes Distribution Centers, third party facilities or its authorized consolidators NOTE Attempts to deliver merchandise outside of the shipping window will result in a vendor violation or the refusal of shipment at the vendor s expense Freight Term & Transportation Mode MODE PARCEL LESS THAN TRUCKLOAD TRUCKLOAD WEIGHT RANGE 0 TO 150 LBS 151 TO 9,999 LBS > 10,000 LBS CUBE RANGE < 1,599 CU FT > 1,600 CU FT FREIGHT TERMS PREPAID COLLECT COLLECT LOS ANGELES COMMERCIAL ZONE NEW YORK CITY COMMERCIAL ZONE DIRECT TO DC PERFORMANCE TEAM PERFORMANCE TEAM DIRECT TO DC PERFORMANCE TEAM PERFORMANCE TEAM OTHER DIRECT TO DC YRC FREIGHT CSILOGISTICS@CHARMING.COM Version 8.4, Last Modified: 1/13/2014 Page 21 of 65

22 7.5. Commercial Zone Shipments All domestic shipments originating in the zip codes listed in Sections and should be picked up by Performance Team NEW YORK CITY COMMERCIAL ZONE Performance Team 145 Talmadge Road Edison, NJ Office: (732) Website: NEW YORK CITY COMMERICAL ZONE AREA ZIP CODE RANGE NORTH NEW JERSEY 070 TO 079 SOUTH NEW JERSEY 080 TO 084 CENTRAL NEW JERSEY 085 TO 089 NYC / LONG ISLAND 100 TO 119 EASTERN PENNSYLVANIA 170 TO LOS ANGELES COMMERCIAL ZONE Performance Team Shoemaker Avenue Santa Fe Springs CA Office: (562) CHARMINGCA@performanceteam.net Website: LOS ANGELES COMMERICAL ZONE AREA ZIP CODE RANGE GREATER LOS ANGELES AREA 900 TO 918 RIVERSIDE / SAN DIEGO 919 TO 925 ORANGE COUNTY 926 TO 929 VENTURA COUNTY 930 TO Performance Team is responsible to pick up all shipments within their specified pickup area. These shipments will be made Freight Collect and the costs will be charged back to the vendor It is the Vendors responsibility to schedule the pickup with Performance Team 48 hours in advance to avoid late delivery If the shipping point is located outside of the listed zip codes, please refer to Section 7.5 Non-Commercial Zone Shipments Version 8.4, Last Modified: 1/13/2014 Page 22 of 65

23 7.6. Non-Commercial Zone Shipments All costs associated with the inbound movement of goods from domestic vendors into our DC are ultimately the responsibility of the vendors; either freight prepaid (parcel only) or freight collect and chargeback (Truckload/LTL) Non-Commercial zone shipments (all zip codes outside of those stated in Sections and ) must be shipped following the Freight Term & Transportation Mode table in Section For LTL Shipments call YRC Freight at To route Volume Shipments (>10,000 pounds and/or 1600 cubic feet), contact the Lane Bryant/Catherines Transportation Department via at 7.7. Delivery Appointments Ascena Retail Group Etna Retail DC, LLC APPOINTMENTS MUST BE MADE FOR ALL INBOUND FREIGHT DELIVERIES. APPOINTMENTS FOR ALL DELIVERIES MUST BE MADE AT LEAST 24 HOURS IN ADVANCE Failure to make a delivery appointment may result in a chargeback of $500 per trailer, as well as the possible refusal/rescheduling of the load. Any carrier charges associated with such refusal or rescheduling would be for the account of the vendor. CONTACT THE TRANSPORTATION DEPARTMENT 24-HOURS IN ADVANCE: (614) TRANSPORTATION DEPT. HOURS OF OPERATION: MONDAY THURSDAY, 8:00 AM 5:00 PM (EST) FRIDAY 8:00 AM 1:00 PM (EST) DC HOURS OF OPERATION: MONDAY THURSDAY, 6:00 AM 3:30 AM (EST) FRIDAY*, SATURDAY, SUNDAY CLOSED *Drop trailer deliveries only will be accepted until 1:00 PM on Fridays Live un-loads will be by appointment only and cannot be scheduled for Friday Live unloads for shipments greater than 5 pallets will not be accepted during the months of June, July, October, and November. Failure to schedule a live un-load, which will be accepted based solely on overall priorities of our business, may Version 8.4, Last Modified: 1/13/2014 Page 23 of 65

24 result in chargeback and/or refusal of merchandise. Any charges than may result from such refusal will be at the vendor s expense Live Un-Load authorizations must be approved at (614) ONLY. No other points of contact are authorized to approve live un-loads for Lane Bryant/Catherines Appointments for all deliveries must be made at least 24 hours in advance Monday deliveries must be scheduled no later than 12:00 pm on the Friday before the requested delivery date Ascena Retail Group Greencastle Distribution Center Appointments must be made for all inbound freight deliveries. Appointments for all deliveries must be made at least 48 hours in advance Monday deliveries must be scheduled no later than 12:00 pm on the Friday before the requested delivery date Failure to make a delivery appointment may result in a violation of $500 per trailer, as well as the possible refusal/rescheduling of the load. Any carrier charges associated with such refusal or rescheduling would be for the account of the vendor. CONTACT THE GREENCASTLE DC 48-HOURS IN ADVANCE: Stacy Cain (765) stacy.cain@ascenaretail.com Tricia Poole (765) tricia.poole@ascenaretail.com Jo-Ann Redman (765) Jo-ann.redman@ascena.com GREENCASTLE DC HOURS OF OPERATION: MONDAY THURSDAY: 8:00 AM 4:00 PM EST FRIDAY: 8: 00 12:00 AM EST SATURDAY: 8:00 AM 4:00 PM EST SUNDAY: CLOSED Version 8.4, Last Modified: 1/13/2014 Page 24 of 65

25 MKM Distribution Appointments must be made for all inbound freight deliveries. Appointments for all deliveries must be made at least 24 hours in advance Monday deliveries must be scheduled no later than 12:00 pm on the Friday before the requested delivery date Failure to make a delivery appointment may result in a violation of $500 per trailer, as well as the possible refusal/rescheduling of the load. Any carrier charges associated with such refusal or rescheduling would be for the account of the vendor. CONTACT THE MKM DISTRIBUTION 24-HOURS IN ADVANCE: Rachel Schipp (317) rschipp@mkm-logistics.com Octavio Mote (317) omote@mkm-logistics.com MKM DISTRIBUTION HOURS OF OPERATION: MONDAY FRIDAY: 8:00 AM 3:00 PM EST SATURDAY: CLOSED SUNDAY: CLOSED 7.8. Lane Bryant/Catherines Transportation Contact information Domestic Transportation Department: CSILogistics@charming.com TRANSPORTATION DEPARTMENT HOURS OF OPERATION: MONDAY FRIDAY: 8:00 AM 5:00 PM EST Version 8.4, Last Modified: 1/13/2014 Page 25 of 65

26 7.9. Trailer Loading Requirements To facilitate the receiving process at the DC, vendors are required to load one carton of each SKU at the rear of each fully loaded trailer to be delivered to the DC. A SKU is considered a unique PO/Color/Size combination. The SKU Number is on the UCC 128 label as shown below (Note: a P.O. may contain more than one SKU). Failure to comply with this requirement will result in a chargeback to the vendor A red BOM sticker should be applied to these cartons loaded on the tail of the trailer For domestic shipments refer to section 7.1 for effective dates in changes to the SHIP TO location for the UCC-128 label For international shipments refer to section for effective dates in changes to the SHIP TO location for the UCC-128 label Version 8.4, Last Modified: 1/13/2014 Page 26 of 65

27 Commercial Zone Shipments Performance Team is responsible to verify physical receipt of the purchase order at the PO Line level against the ASN/packing list entered by the Vendor prior to the outbound loading Any variances between the physical count and the ASN must be corrected in the outbound manifest so the outbound manifest shows exactly what is being shipped from Performance Team s facility to the Distribution Center(s). This is a critical step in the process as changes made to the outbound manifest triggers a systematic alert to the Distribution Center(s) and Lane Bryant/Catherines Allocations that the receiving process and subsequent store distribution requires additional monitoring and/or adjustment The consolidator will scan the UCC 128 carton label when loading outbound trailers/boxes and will send the EDI 856 ASN to Ascena If the carton label is missing or is not able to be scanned, the 3PL Service Provider should repopulate the carton ID in the Outbound Shipping Advice (EDI 856) if no vendor ASN was received with a formatted dummy number All Lane Bryant/Catherines freight must be cross docked, inspected, loaded, manifested and outbound dispatched within twenty four (24) hours of pickup from the Vendor s dock or transload from the international containers. There shall be no exceptions from this rule When freight volumes are low or if there is an overflow of freight that creates a trailer/box less than 100 percent (100%) full, an notification must be submitted to Lane Bryant/Catherines Domestic Transportation asking for approval to release the shipment The approved outbound partial load must be scaled down to prevent shifting. Version 8.4, Last Modified: 1/13/2014 Page 27 of 65

28 All outbound Lane Bryant/Catherines trailers/boxes must be sealed with a metal bolt seal Freight Costs All costs associated with the inbound movement of goods from domestic vendors into our DC are ultimately the responsibility of the vendors; either freight prepaid or freight collect and chargeback For Commercial Zone LTL Shipments through consolidation, vendors will be charged back for freight costs as follows: WEIGHT EAST COAST WEST COAST 0-1,999 lbs..27/lb..40/lb. 2,000 9,999 lbs..20/lb..28/lb. >10,000 lbs..14/lb..21/lb. Minimum $ $ For Non-Commercial Zone LTL Shipments freight charge backs will include transportation and fuel charges For Non-Commercial Zone Volume Shipments freight charge backs will include transportation and fuel charges A 3% administrative/accounting fee will be added to all Truckload (TL) Non- Commercial Zone Shipments freight charge backs A 12% administrative/accounting fee will be added to all Less Than Truckload (LTL) Non-Commercial Zone Shipments freight charge backs Vendors who ship freight directly to an Ascena DC on a non- approved Ascena carrier will be violated any additional transportation costs incurred by Lane Bryant/Catherines plus a $100 flat rate penalty-processing fee ASN Entry ASN entry must be made on all purchase orders shipping into Consolidator or Distribution Center THROUGH CONSOLIDATOR - ASN entry within the shipping window and no later than 2 business days prior to cancel date DIRECT TO DISTRIBUTION CENTER- ASN entry within the shipping window and no later than 2 business days prior to cancel date. Version 8.4, Last Modified: 1/13/2014 Page 28 of 65

29 7.12. Bill of Lading Requirements A separate bill of lading is required for the Distribution Center per trailer load or per shipment. The bill of lading for each purchase order must include: Shipper s Name and Address Consignee s Name and Address Carrier Name Freight Terms (collect/prepaid/third party) Purchase Order Number Department Number Style Number Total Weight Ship Mode Appointment Number or Pick up Confirmation Number Total Number of Units by Purchase Order/Style/Size/Color The following message should appear on your bill of lading: Carrier cancel date is, Must be delivered by cancel Date. Appointments are required 48 hours in advance. Version 8.4, Last Modified: 1/13/2014 Page 29 of 65

30 Example of bill of lading: Version 8.4, Last Modified: 1/13/2014 Page 30 of 65

31 8. International Shipping Please reference Section & for effective dates for Catherines and Lane Bryant PO s that will go in effect with the changes of moving the final destination for cargo from Greencastle, IN to Etna, OH Shipment Terms Ascena Retail- also known by brand as Lane Bryant, Catherines, or Cacique - international purchase orders are issued on the terms of FCA Designated Consolidator. This means the cargo must be delivered to the Ascena Retail appointed consolidator in the designated country according to the stipulated Delivery Date denoted on the purchase order. This will be in effect until the highlighted dates below where the terms will change to FOB Effective with ex-factory dates of 6/01/14 all international purchase orders issued will be issued on the terms of FOB All export clearances are the responsibility of the vendor/factory 8.2. Delivery Date The Delivery Date is stated on the Ascena Retail (by brand) Purchase Order as the, Do Not Ship After (DNSA) or Cancel Date and will be the latest date for the cargo to be at the Ascena Retail s appointed consolidator s facility This date represents a delivery date to the designated consolidator. It is NOT a ship date. The actual vessel sailing date is irrelevant Delivery Time Frame Ascena Retail consolidators will accept deliveries up to 7 days prior to the stipulated Delivery Date. With the approval of the Ascena Retail Logistics Department cargo can be accepted up to 14 days prior to the stipulated Delivery Date Any storage charges associated with early delivery of 14 days or more will be the responsibility of the vendor Any delivery later than the closing time of the Delivery Date at the Ascena Retail appointed consolidator will be considered late and subject to refusal, late penalties and further action. Orders are subject to cancellation if late. Version 8.4, Last Modified: 1/13/2014 Page 31 of 65

32 8.4. Late Shipment Cargo not delivered to Ascena Retail s appointed consolidator by the Delivery Date will be considered late. For late delivery, Ascena Retail reserves the right to: Cancel the Order Accept the order and initiate a late shipment penalty/chargeback in accordance with penalty schedule Request for the goods be transported by air at the vendor s expense. Ascena Retail preferred carriers must be used in all cases Vendor will be responsible to prepay the air/ocean cost difference and pay the Ascena Retail air forwarder directly. The purchasing terms MUST be changed to CFR or CIF Vendor will be expected to reduce the cost of the goods by the air/ocean cost difference and the air shipment will move collect. Purchase orders will be changed to reflect such changes Inland Tracking As part of the Ascena Retail CTPAT Compliance program, our designated consolidator is nominated to operate a secure trucking service for cargo delivery from the factory to their local facilities Unless a factory is CTPAT certified based on Ascena Retail s guidelines, the vendor will be required to use the trucking service of Ascena Retail s designated consolidator Currently these services are at the vendor s expense and at a fee to be agreed upon between the vendor and designated consolidator Vendors are responsible for handling the booking and paying this fee directly with the designated consolidator. Version 8.4, Last Modified: 1/13/2014 Page 32 of 65

33 8.6. Over/Short Shipment A maximum of 5% over/short shipment is acceptable, provided the overage/shortage is proportionate to the original quantity ordered by style, color and size scale. NOTE: No over shipment in excess of 5% is allowed, if allowance is granted under no circumstances will amounts over the 5% be paid If a short shipment of more than 5% is anticipated, the Vendor must inform the appropriate Merchandising Department and the Ascena Retail Logistics Department. No split shipments of purchase orders will be allowed without approval from both of these Ascena Retail Departments For any short shipment greater than 5%, Ascena Retail reserves the right to raise a short shipment discount. If the short shipment percentage is high or out of ratio, the order could be subject to a cancellation For any split shipment, Ascena Retail reserves the right to initiate a split shipment penalty and to chargeback any additional expenses and costs incurred for processing multiple shipments Deduction of Discount or Penalty from Commercial Invoice Should there be a discount or penalty applied for a short, split or late shipment the Vendor must deduct the discount or penalty from the shipment it applies to and make the necessary statements and deductions on the commercial documents applicable and presented with the shipment If discounts or penalties are not properly deducted or notated on the commercial documents presented with the shipment and a chargeback must be processed, deductions will also be made for any improperly declared or valued merchandise at time of entry with US Customs and Border Protection Packing List Violation The Packing List delivered to our consolidator must be COMPLETED ACCURATELY and match the actual carton details of the shipment Vendors are required to provide Ascena Retail s designated consolidator with a prepacking list 24 to 48 hours prior to the delivery or pick up of the goods at the consolidator s facility Any packing list violation will be subject to a penalty of 3% of the FOB value of the shipment (with a maximum penalty charge of US$1,500 and a minimum of US$300 for each shipment). The vendor will be charged as soon as the violation claim is reported by our Distribution Center. Version 8.4, Last Modified: 1/13/2014 Page 33 of 65

34 8.9. Consignee Consignee will be dependent on the Chain issuing the Purchase Order: Catherines Inc State Road Bensalem, PA Lane Bryant 3344 Morse Crossing Road Columbus, OH The following consignee information is used exclusively for shipments that involve purchase orders processed and managed by our wholly own buying agent and Kirkstone under agent CSI Industries, Inc 3750 State Road Bensalem, PA The Following Consignee information is used exclusively for shipments that involve purchase orders processed and managed through Ascena Global Sourcing using importer of record Tween brand service co Broker Tween Brands Service Co 200 Heritage Dr. Pataskala, OH Ascena Retail s designated broker for Non AGS sourced PO s is Barthco International a division of OHL. The actual brokerage office used will be predicated upon the consolidation and final routing of the container by Ascena Retail s designated consolidator. The brokerage offices are contained herein for your information. Version 8.4, Last Modified: 1/13/2014 Page 34 of 65

35 Port/Code Title Name Direct # Fax # JFK NEW YORK (1001) 390 Franklin Avenue Franklin Square, NY Primary Contact Pamela Minching pminching@ohl.com BALTIMORE (1303) Maritime Center I, Suite Broening Highway Baltimore, MD Primary Contact Teresa Hung thung@ohl.com LOS ANGELES (2704) 9323 Bellanca Avenue Los Angeles, CA Primary Contact Teresa Hung thung@ohl.com SEATTLE (3001) Cascade Ave South Suite 202 Station Seattle, WA Manager Tatyanna Antonetty tantonetty@ohl.com MIAMI (5201) 1825 N.W. 87th Avenue Miami, FL LAREDO (2304) Investment Ave ITC Industrial Park Laredo, TX Primary Contact Leo Gonzalez lgonzalez@ohl.com Import Manager Reinaldo Ramos rramos@ohl.com Station Manager Cristina Botello cbotello@ohl.com Ascena Retail s designated broker for AGS sourced PO s is Expeditors. The brokerage services for AGS PO s will be handled at below listed address. The contact information is listed below. Expeditors International 2550 John Glenn Avenue, Suite J Columbus, OH Office Fax: TWEEN BROKERAGE TEAM: Ferenc Makovi, Tween Entry Agent (ferenc.makovi@expeditors.com) Patricia Johnson, Tween Backup Entry Agent (patricia.johnson@expeditors.com) Eleanor Wong, Compliance Manager (eleanor.wong@expeditors.com) Kyle Flood, Brokerage Manager (kyle.flood@expeditors.com) Destination The following information identifies the Ascena Retail s Distribution Center used by the various Ascena Retail chains. This information can be used to combine purchase orders in order to fully utilize full containers. The Destination will change for Catherines and Lane Bryant highlighted below in but will still be allowed to combine purchase orders to utilize full containers. Version 8.4, Last Modified: 1/13/2014 Page 35 of 65

36 Sea shipments Brand / Order Type Catherines & Lane Bryant Destination 1. GC Fulfillment, LLC 1901 State Road 240 East Greencastle, In MKM 5304 W 74 th Street Indianapolis, In Air Shipment for all General Merchandise (All origins) Brand / Order Type Port of Destination Catherines & Lane Bryant (Bulk and Test Orders only excludes Floorset Orders) All Brands E-Commerce Orders Floorset Orders Catherines Lane Bryant New York, NY New York, NY New York, NY Chicago, IL The Destination will change for Catherines chain (a.k.a Retail) PO s with NDC dates of 2/24/13 and beyond. Lane Bryant destination will change for chain (a.k.a Retail) PO s with NDC dates of 3/17/13 and beyond. The New destination will be: Etna Retail DC, LLC 200 Heritage Dr. Pataskala, OH The Destination will Change for Catherines and Lane Bryant Ecommerce Purchase Orders (PO s) with NDC dates of 3/31/14 or later for Catherines and Lane Bryant NDC dates of 5/19/14 or later. The new destination will be: GC Fulfillment, LLC 1901 State Road 240 East Greencastle, IN Version 8.4, Last Modified: 1/13/2014 Page 36 of 65

37 8.12. Service Providers APL Logistics is the nominated consolidator for all shipments moving via ocean for Ascena Retail and its subsidiaries. APL Logistics is currently assigned for all origins when shipments are routed via ocean transport APL Liner, K-Line America, Inc. & Hyundai Merchant Marine are the nominated Ocean carriers moving shipments via ocean transport for Ascena retail and its subsidiaries Trans Global Logistics (TGAX) and Osborne Hessey Logistics (OHL) are the nominated air freight forwarders for all freight moving via air for Ascena Retail and its subsidiaries Ocean Shipment Procedures The merchandise must pass Ascena Retail s Final Inspection before it can be shipped Vendors should place bookings with Ascena Retail nominated consolidator through the online APLL Booking Manager at least 14 days in advance of cargo delivery Vendors are required to submit Pre-shipping Packing List to consolidators 48hrs prior to cargo delivery Merchandise must pass final inspection before it can be shipped For Ascena Retail Industries purchase orders, once the Final Inspection is completed, vendors must provide a Packing List to the QC inspector who will sign on it after verification. A complete Packing List and the other required shipping documents must be submitted, with the cargo, to the consolidator at the time of delivery For non Ascena Retail Industries purchase orders, the US QC office must provide the Ascena Retail Logistics Department with the approval information, who will provide confirmation of approval to Ascena Retail designated forwarder to accept the cargo for shipment. Without the US approval forwarders will not accept cargo for shipment. Vendor must ensure sufficient time is allowed for Inspections to occur and approvals to be obtained and still make the Purchase Order delivery dates. Version 8.4, Last Modified: 1/13/2014 Page 37 of 65

38 When delivering merchandise to the Freight Forwarder, Vendors are required to ensure PO integrity is maintained. All merchandise is to be delivered in PO No. and PO Line No. sequence until the effective NDC dates are outlined below by brand. In order to facilitate correct consolidation and loading of containers, Vendors must ensure all cartons are correctly marked and that cartons segregated by PO Line within a PO when loading out the delivery cadence. The below correspondence will detail the effect dates and changes for CA and LB separately When delivering Catherines shipments with NDC dates of 2/24/14 or later to the freight forwarder, vendors will be required to deliver sorted by PO No. only. Vendors must ensure all cartons are correctly marked and that the cartons are segregated by PO when loading out the delivery cadence. Vendors are required to load one carton of each SKU at the rear of each fully loaded trailer to be delivered. A SKU is considered a unique PO/Color/Size combination. A Sample carton for each SKU should have a RED sticker about 1 x 4 wrapped on two upper corners of the carton that says Tail Load When delivering Lane Bryant shipments with NDC dates of 3/17/14 or later to the freight forwarder, vendors will be required to deliver sorted by PO No. only. Vendors must ensure all cartons are correctly marked and that the cartons are segregated by PO when loading out the delivery cadence. Vendors are required to load one carton of each SKU at the rear of each fully loaded trailer to be delivered. A SKU is considered a unique PO/Color/Size combination. A Sample carton for each SKU should have a RED sticker about 1 x 4 wrapped on two upper corners of the carton that says Tail Load For Factory Loaded Containers please see Section FACTORY LOAD CONTAINER REQUIREMENTS. Factory loaded containers must be loaded in the manner prescribe in this section and communications with forwarder must be followed A complete set of shipping documents must be handed over upon delivery of cargo to the nominated Freight Forwarder. Catherines and Lane Bryant nominated Freight Forwarders will NOT accept cargo without the Final Inspection Report or approval from an Ascena Retail Quality Control associate and the standard Packing List from the Vendor. The content of the packing list must correspond exactly to what is being delivered at the time of delivery Documents which need correction must be submitted to the consolidator no later than two (2) days after vessel sailing; otherwise late charges will be imposed by the consolidator Upon receipt of the required documents and collection of relevant C.F.S. charges, the consolidator will issue a Forwarders Cargo Receipt. Version 8.4, Last Modified: 1/13/2014 Page 38 of 65

39 8.14. Air Shipment Procedures Should there be an air shipment; Ascena Retail will nominate one of the approved Air Forwarders for that country and inform the vendor, depending on the volume and the time of the year For Ascena Retail Industries purchase orders, Vendor should contact the Ascena Retail Hong Kong or Offshore office (as applicable) for details of the nominated Air Forwarders before arranging booking of the shipment Vendors should place bookings with Ascena Retail s nominated Air Forwarder by furnishing them with the Shipping Instructions at least 10 days in advance of cargo delivery. Each forwarder will provide vendor with standardize booking form as used by their facility in the country of origin It is mandatory for Vendors to use Ascena Retail nominated Air Forwarder(s). Failure to do so will result in Vendor s full responsibility for compensation to Catherines or Lane Bryant for loss of sales due to unnecessary delay at port of clearance or lack of visibility to shipment The merchandise must pass Ascena Retail Final Inspection before delivery to the nominated Air Forwarder(s) where consolidation will take place Under normal circumstances, freight should be arranged on a collect basis When merchandise must be air-freighted at Vendor s own expense, freight must be arranged at the vendor s expense For Ascena Retail Industries purchase orders and unless otherwise instructed, Vendors will arrange freight on a pre-paid basis for the air/ocean difference Before the effective date of 06/01/14; all instances where the freight is prepaid the terms of purchase will be changed from FCA to CFR terms and the shipping/commercial invoices must reflect this change in purchasing terms. After the effective date, terms of purchase will be changed from FOB to CFR terms and the shipping/commercial invoices must reflect this change in purchasing terms In all instances it will be mandatory for Vendor to use Ascena Retail nominated Air Forwarder. Failure to do so will result in Vendors full responsibility for compensation to Ascena Retail for loss of visibility, lack of ASN data, brokerage expenses and any additional expenses incurred through the use of a non-authorized forwarder For NON Ascena Retail Industry purchase orders air shipments will be on a Collect basis. Version 8.4, Last Modified: 1/13/2014 Page 39 of 65

40 The Purchase Order first cost will be reduced to reflect the air/ocean difference. The change in first cost must be reflected on the commercial invoice for shipment documents and payment purposes. Failure to do so will results in Vendor s responsibility for additional expenses incurred by Ascena Retail at time of importation that are associated with a higher first cost. These changes must be made prior to the exportation of the cargo via air The purchase order first cost must be changed to reflect the air/ocean differential and the newly agreed upon cost. It is vendor s responsibility to ensure they received an amended purchase order reflecting new cost The calculation for the proportional sea freight is based on the cubic volume of the merchandise to be shipped and the applicable air service rates from the port of origin to the destination and in place at the time the shipment is made. These rates fluctuate periodically and are based upon Ascena Retail rates through its authorized Air Freight Forwarders If the Vendor is only responsible for paying the sea/air freight difference, the proportional sea freight payable by Ascena Retail shall be off-set against the air freight invoice issued to the Vendor by the Air Forwarder Once the Final Inspection is completed, vendors should provide a factual packing list to the QC inspector who will sign on it after verification. A complete Packing List and the other required shipping documents must be submitted, with the cargo, to the consolidator at the time of delivery A complete, original set of documents must be submitted with the cargo to the Forwarder. IN THE CASE OF AIR CARGO, DELIVERY OF THE ORDER IS DEEMED COMPLETE ONLY UPON PHYSICAL HANDING OVER OF THE GOODS TO AND RECEIPT OF COMPLETE DOCUMENTS BY, THE NOMINATED AIR FORWARDER. Version 8.4, Last Modified: 1/13/2014 Page 40 of 65

41 8.15. Floor-Set Shipments Floor-Set orders must be shipped with urgency. Trans Global Logistics has been designated the approved Forwarder for all Floor Set shipments. Trans Global Logistics handles a weekly consolidation service out of each country and performs a weekly origin consolidation service as well as a weekly destination airport sweep and delivery to Ascena Retail Floor Set destination Consignee, Broker, Port of Destination and Recipient Consignee: Is the Ascena Retail division that issues the Purchase Order as found in Section 8.1 of this Guide Broker Portion of Destination : If not subject to Fish & Wildlife (e.g. shell-button): Lane Bryant Catherines Barthco International Inc GC Fulfillment, LLC Maritime Center I, Suite State Road 240 East 2200 Broening Highway Greencastle, IN Baltimore, MD Contact : Contact: Teresa Hung Tel : Tel : Fax : Fax : POD : Chicago, IL POD : New York, NY If subject to Fish & Wildlife (e.g. shell-button): Lane Bryant Barthco International Inc South LaCiengea Blvd, Suite 140 Los Angeles, CA 90045, U.S.A. Contact : Edwin Peinado Tel : Fax : POD : Los Angeles, CA Catherines SAME AS ABOVE Recipient: Lane Bryant Catherines Lane Bryant Purchasing GC Fulfillment, LLC 3344 Morse Crossing Road 1901 State Road 240 East Columbus, OH Greencastle, IN U.S.A. U.S.A. Attn: LB Floorset Attn: CA Floorset Note: Please specify the above consignee, recipient, and port of destination details on the commercial invoice. Version 8.4, Last Modified: 1/13/2014 Page 41 of 65

42 8.16. Floor Set Shipping Procedures Vendors are required to place the bookings to Ascena Retail nominated freight forwarder, Trans Global Logistics at least two (2) working days before delivery Vendors have to hand over the Floor-Set cargoes to the air forwarder with a complete and original set of shipping documents (including visa, if any). The air forwarder would arrange to ship the cargoes directly to the designated address according to the instructions provided by Ascena Retail After shipment, the air forwarder will issue Original House Airway bill as long as they have received the relevant CFS charges from vendors Nominated Consolidators and Ocean Carriers (check web sites for local offices) APL Logistics (all Ocean consolidation) APL Line (Ocean carrier) Hyundai Merchant Marine (Ocean carrier) K-Line America, Inc. (Ocean carrier) Osborne Hessey Logistics- OHL (air shipments only) Trans Global Logistics (air shipments only) FACTORY LOAD CONTAINER REQUIREMENTS Factory Load approval Requirements: In order to be approved to ship factory loaded containers vendors must have the following in place: Be found compliant in all areas of the Ascena Retail Factory Security Evaluation and agree to maintain a high level of compliance during the business relationship with Ascena Retail Factory must have on hand and use only those seals that meet or exceed PAS ISO17712 standards Factory load approvals need to be cleared through the Hong Kong Ascena Global Sourcing team Be in a position to complete the APLL electronic booking application for each shipment and complete the container stuffing location at time of booking so Ascena Retail can complete their Importer Security Filing (ISF) Provide Ascena Retail s designated consolidator, APL Logistics, with load details or container manifest at the time of booking Version 8.4, Last Modified: 1/13/2014 Page 42 of 65

43 LOAD REQUIREMENTS This is in effect for all Catherines and Lane Bryant shipments up until the dates outlined in & Once the dates outlined in & arrive, trailer loading must follow the process outlined in section All cargo will be floor loaded and block stowed from nose to tail. Vendor is required to pre-sort and segregate cargo by PO line number Ascena Retail Container Loading Process Nose to Tail in the following sequence while also maintaining the load instructions found in above: Ascena Retail Container Loading Process is Nose to Tail in a serpentine fashion Cargo loading is by PO Line number (i.e.: PO line 1 to 110). Does not have to be loaded in sequential order. i.e.: 1, 2, 3, etc. The requirements is that the PO line loaded intact and PO Line number integrity be maintained It is preferred that within each PO, that all PO line numbers having a pack mode 4 be loaded together and all PO line numbers having a pack mode 3 be loaded together Loading must always start in the lower left corner of the nose of the container and move to the right corner. PO / LINES LOADED "LEFT TO RIGHT- RIGHT TO LEFT CROSS SECTIONAL FLOOR- TO- CEILING" SEQUENTIALLY WITH CONTINUANCE THROUGHTOUT THE CONTAINER FROM NOSE TO TAIL Based on a virtual "lateral" view of the container (sideways view) found below NOSE-TO-TAIL, PO'S (A),(B),(C),(D), (E) and taking into consideration the cancel date and loading the PO's and the latest cancel date in the nose. Version 8.4, Last Modified: 1/13/2014 Page 43 of 65

44 Ceiling Lateral (side view) of the container Nose-to-Tail LINE#100 LINE#80 LINE#70 LINE#60 LINE#50 LINE#40 LINE#30 LINE#20 LINE#10 Floor PO#A PO#B PO#C PO#D PO#E Later cancel date earlier cancel date Nose Tail Loading must also take into consideration the PO Line sequence. See the virtual CROSS-SECTIONAL view below that addresses the PO line sequential load requirements (LEFT-TO- RIGHT) in a serpentine load process. When starting the next wall start again in the lower left side of the container and move left to right, then right to left until the completion of the second wall, the third, etc. The start of each new wall should start in the lower left side. Version 8.4, Last Modified: 1/13/2014 Page 44 of 65

45 Frontal view of the container PO line Sequence start load Left-to-Right continuing Right-to-Left, Floor-to-Ceiling: Frontal View starting at the left corner Nose Ceiling LINE#100 LINE# LINE# LINE#80 LINE#70 LINE#60 LINE#50 LINE#40 LINE#30 LINE#20 LINE#10 LINE# LINE#60 LINE# LINE# < LINE#30 < LINE#20 LINE# < LINE#10 LINE# Floor Left Right NOTE: DO NOT SPLIT PO LINE#S INTO MULTIPLE CONTAINERS Version 8.4, Last Modified: 1/13/2014 Page 45 of 65

46 Lateral (side view) of the container Nose-to-Tail with Q/A cartons loaded at door Ceiling Line#110 Line#100 Line#90 Line#80 Line#70 Line#60 Line#50 Line#40 Line#30 Line#20 Line#10 Floor PO#A PO#B PO#C PO#D PO#E Later Cancel Date Earliest Cancel Date In cases where a PO has to be split across multiple containers because of overflow, please load by PO number into as few containers as possible. PO line integrity must be retained in each container. For example: 1 PO has overflow into 2 containers, but the entire shipment (which includes additional PO s) is in 4 containers under one BL. When loading the overflow PO, load into 2 containers only and do not spread out over the entire four containers LOAD REQUIREMENTS Changes for Catherines and Lane Bryant per the effective dates outlined in & Per the effective dates outlined in & for Catherines and Lane Bryant, cargo will be floor loaded and block stowed from nose to tail while maintaining PO integrity. Vendors are required to load one carton of each SKU at the rear of each fully loaded trailer. The Vendor is required to presort and segregate cargo by PO and in the following sequence: Version 8.4, Last Modified: 1/13/2014 Page 46 of 65

47 1 POs with the same Do Not Ship After (Cancel Date) 2 Completion of PO 3 LCL POS THAT DO NOT COMPLETE A CONTAINER ON THEIR OWN DIFFERENT DO NOT SHIP AFTER (CANCEL DATE) BY ONE WEEK (NOSE-LOAD CARGO WITH LATER DNSA; TAIL- LOAD CARGO WITH EARLIER PO CANCEL DATE. (EX: PO WITH CANCEL DATE OF 5/10/06 IS NOSE-LOADED; CANCEL DATE 5/3/06 IS TAIL-LOADED)) Ascena Retail Container Loading Process Nose to Tail in the following sequence while also maintaining the load instructions found in above: Ascena Retail Container Loading Process is Nose to Tail Cargo loading is by PO number. Cargo does not have to be loaded in sequential order. i.e.: 1, 2, 3, etc. The requirements are that the PO line loaded intact and PO Line number integrity needs to be maintained When loading a container the LATER DUE/CANCEL DATE PO'S will need to be loaded toward the NOSE and the PO s with the EARLIEST DUE CANCEL DATE TAIL LOADED In cases where a PO has to be split across multiple containers because of overflow, please load by PO number into as few containers as possible. For example: 1 PO has overflow into 2 containers, but the entire shipment (which includes additional PO s) is in 4 containers under one BL. When loading the overflow PO, load into 2 containers only and do not spread out over the entire four containers In cases were PO s are split across multiple containers one carton of each SKU contained in a container will need to be tail loaded and have a red sticker indicating TAIL LOAD on each container that has that specific SKU loaded on it ECOMM PO s for both Lane Bryant and Catherines SHOULD NOT BE CO-LOADED WITH REGULAR PO S AS THE DESTINATION WILL CHANGE. THIS WILL GO INTO EFFECT WITH THE NDC DATES OUTLINED IN & Unless Ecomm freight will make up a full container it will need to be sent to the local APLL consolidator for consolidation. It will not be eligible for factory loads. Version 8.4, Last Modified: 1/13/2014 Page 47 of 65

48 8.19. Load ability Guidelines Load ability Guidelines are as follows and subject to commodity and packaging. Equipment used is subject to carrier s equipment availability When approval is needed for a light loaded container, approval should be obtained from local and USA offices Need Approval from CSI Local or USA CONTAINER SIZE ON HANDS CBM No 45 dry CBM No 40' high cube dry CBM No 40' standard dry CBM Additional Requirements Booking of equipment must be done through APLL and their electronic booking application. APLL will make the booking with the ocean carrier according to carrier allocation and ocean carrier contracts VENDOR MUST CONTINUE TO PROVIDE APLL WITH PRE-PACKING LIST 48 HOURS PRIOR TO APLL SI Cut-off AND DELIVERY OF CONTAINER(S) TO PORT. THIS WILL ALLOW APLL SUFFICIENT TIME TO REVIEW, make CORRECTIONS WHERE NECESSARY AND PREPARE THE ISF(10+2) FILING WITH US DEPARTMENT OF HOMELAND SECURITY COMPLETE SET OF COMMERICAL DOCUMENTS, INCLUDING FINAL PACKING LIST MUST CONTINUE TO BE DELIVERED TO THE APLL OFFICE at least 24 to 36 hours prior to the APLL SI Cut-off day. This will allow sufficient time to finalize booking with carrier, prepare the bill of lading, 24 hour manifest filing and ISF (10+2) filing, as well as prepare the Ascena Retail ASN APLL will not COMPLETE BOOKING without a complete set of documents from any vendor, at any time, without exception. For Ascena Retail PO s, APLL is not to COMPLETE CARRIER BOOKING without the originally signed Final Inspection Report (in normal plain paper) AND a complete Packing List (with or without QC signature is acceptable). PRC (northern and central), Philippines and Taiwan may require preliminary packing lists from vendors due to government document requirements. Version 8.4, Last Modified: 1/13/2014 Page 48 of 65

49 8.21. Vendor Liability It is the vendor s responsibility to know and understand the type of equipment needed and the number of containers needed based upon each individual shipment. Booking will equate to a bill of lading issuance not the number of containers required. This is due in part to the booking is a one to one relationship to the bill of lading issued which feeds the 24 hour manifest filings, the ISF (10+2) filings and dictates the foundation of the ASN and CBP entry generation Example 1: 1 PO requires multiple containers from the same vendor/factory to the same Ascena Retail destination - one booking should be made Example 2: multiple PO s that require multiple containers from the same vendor/factory to the same Ascena Retail destination - one booking should be made. A separate booking needs to be made for those PO s going to a separate Ascena Retail destination Example 3: multiple PO s for one container from the same vendor/factory to the same Ascena Retail destination one booking should be made Factory will be held liable for all charges associated with dead freight, missed bookings, or unused equipment requiring return to carrier or port Factory will be responsible to block and brace cargo within the container should there be chance cargo could shift during transit Factory will incur a violation of $ per PO for cargo not packed in accordance with the above instructions. VENDORS MUST DELIVER CARGO AND DOCUMENTS IN ACCORDANCE WITH THEIR BOOKING DECLARATION AS WELL AS BY CUSTOMER S REQUIRED LOAD SPECIFICATIONS. ANY HAZARDOUS CARGO IS SUBJECT TO LOCAL AND INTERNATIONAL RESTRICTIONS AS WELL AS APPROVAL FOR CARRIAGE BY THE UNDERLYING CARRIER. Version 8.4, Last Modified: 1/13/2014 Page 49 of 65

50 9. Violations / Chargebacks 9.1. Violation / Chargeback Policy Statement: Violation charges are not intended to be a source of revenue for Lane Bryant, but are enforced to ensure the distribution center operates efficiently. Shipments not in compliance with this guide may be returned at the vendor s expense or the vendor may be charged for violations in the form of a chargeback Routing Guide Violation Chargebacks: Vendors will be charged for merchandise preparation and packing violations. See Section 9.6 for the List of Chargeable Offenses Violation Charges will be imposed as follows: # Cases $ Amount Charged 1-10 $ $ $ $1, $2, $500 per Trailer for failure to make a Delivery Appointment 9.3. Electronic ASN/UCC 128 Label Chargebacks: Vendors must comply with out Electronic ASN/UCC 128 Label program. See Section 5.3 for the program requirements Violation Charges for non-compliant purchase orders will be imposed as follows: $2,000 per Purchase Order No Electronic ASN Late Electronic ASN No UCC 128 Labels on Cartons Incorrect Label Placement Non-scan-able carton Inaccurate information on the ASN Case information does not match ASN Version 8.4, Last Modified: 1/13/2014 Page 50 of 65

51 9.4. VAS (Value Added Services) Chargebacks: In addition to per-unit charges, all special handling costs (i.e. labor) incurred as a result of vendor-related quality or packing issues will be charged to vendors. See section 9.6 for VAS Chargeback Codes RTV (Return to Vendor) / Store Recall / RTV Chargebacks: All merchandise RTV and/or Recall activity will result in a chargeback as follows: RTV from DC - $1.00/unit Recall/RTV from Stores - $1.50/unit DC Storage Charge - $10.00/pallet per month The difference between DC RTV and Store Recall/RTV chargeback costs are due to inbound DC processing cost, store processing cost, store return shipping charges, and DC special handling cost related to Store Recall activity. Version 8.4, Last Modified: 1/13/2014 Page 51 of 65

52 9.6. List of Chargeable Offenses Shipping Violations Early (more than 1 week prior to NDC date) or Late shipment Failure to make a Delivery Appointment (Penalty is $500 per Trailer) Packing List Violations No packing list attached to lead carton Incorrect packing list Improper packing list format Packing List not faxed or ed as required Late packing list (faxed/ ed after product has been shipped) Tagging Violations Merchandise not pre-ticketed Merchandise ticketed with the wrong Retail price Incorrect ticket/hang tag placement No Size sticker Incorrect sizing or labeling Bagging Violations No master poly bag on Pre-packs Non-Pre-packed items not individually poly bagged (except DC approved) Non- Pre-packed items that include a master poly bag Packing Violations Not pre-packed as PO indicates No/used inner cartons Merchandise packed incorrectly mixed colors/sizes within the cartons Excessive packaging - rice paper, filler, excess corrugated (except when filler is required for non-standard conveyable odd cartons). Units in excess of the standard (ODD) units not packed in a separate ODD carton per size/per color Multiple carton standards Any Goods on Hanger (GOH) receipt Carton Violations Banded/strapped cartons Carton label content incorrect Overweight cartons Cartons with incorrect dimensions Odd cartons not identified Partial shipments (unless pre-approved) Electronic ASN/UCC 128 Label Wrong Label placement Multiple labels on a carton Inaccurate information on the label Inaccurate information on the ASN Carton information does not match ASN Late Electronic ASN No Electronic ASN No UCC128 label(s) on carton(s) Labels that will not scan Version 8.4, Last Modified: 1/13/2014 Page 52 of 65

53 9.7. VAS (Value Added Services) Chargeback Codes Handling Code Handling Description 99 Apply Tickets(prepacks had no tickets) 100 Apply Tickets (Bulk Mdse had no tickets) 101 Recall 102 Destroy 105 Charity 110 CORT Retail-Increase 115 CORT Retail- Decrease 120 CORT Class/Mfg/Dept/Style/Color/Size Change/Retail 125 Dressbarn Debit Re-entry 130 Justice Debit Re-entry 131 Justice RTV 135 Dressbarn Debit Workorder 140 Justice Debit Workorder 145 CORT Bar Code (short sku incorrect) 205 Remove Marketing(tickets, hangtags, stickers) 210 Change Tag/Stickers 250 Redline 300 Sort for Size (Mixed sizes in case) 305 Sort Break Prepacks to Bulk units 307 Sort for Shading/ Quality 309 Remove units from Master Polybag 310 Damages Dressbarn 315 Sort for Other 330 Sort for Inconsistent Prepacks( PPack break wrong) 350 Vas Prep Hours 410 Add Marketing (tickets, hangtags and stickers) 490 Misc supply chargeback 500 Stock Tickets / Generic Ticket Samples 510 Store Reticket 511 Tickets requested 512 DC X Dock carton breakdown 513 Break Master Polybags ( bulk ) 514 Incorrect carton dimensions 515 Processing tickets 516 CORT Special 517 created prepacks % Audit 519 RTV (Return to Vendor) 520 incorrect mdse on factory loaded shipment 521 Remove inner cartons from master cartons 522 Manual ASN Created / Incorrect Data ASN 523 Reprint / Labels/ Improper label placement 524 Reprint Labels / Barcode scan incorrect 525 Sku's Incorrect/Incorrect/no line# 526 Non EDI compliant 527 SPS label information incorrect 528 Store Supplies chargebacks (misc) 529 Misc 600 E-Comm- Mixed sku in case 601 E-Comm- Need to poly-bagged 602 E-Comm- Poly-bag Warning Text 603 E-Comm- Apply SKU Barcode Label 604 E-Comm- Perorated carton panel opening 605 E-Comm- Remove Hanger 810 Sample Sale 888 Misc Charge 910 Prepack to CORT Retail-Increase 915 Prepack to CORT Retail-Decrease 920 PPK CORT Class/Mfg/DeptStyle/Color/Size/ Retail 925 Misc Vas Project 930 VAS Process Time / Re-label 935 Dept Labor Hours 940 DressBarn Season Change 945 Prepack to CORT Bar Code % Accuracy Audit (guatemala) 998 MOOS 999 Blackline 4900 Justice Marketing Supply Misc Chargeback Version 8.4, Last Modified: 1/13/2014 Page 53 of 65

54 10. E-Commerce Packing Requirements General Guidelines: The following information pertains to shipments destined for the Ascena Retail E-Commerce facility. Any Purchase Orders written for the Lane Bryant, Catherines, or Cacique brand s online division are to follow the below requirements Cartons must be packed in bulk singles no more than one (1) style, color, or size Each garment must be individually poly bagged See section 10.3 for SKU barcode requirements Until additional communication is sent out continue to ensure the price ticket is visible in the poly bag Refer to section 10.4 for new carton requirements Hangers are not permitted For questions regards packing, carton, or poly bag requirements please contact: E-Commerce Vendor Coordination: Vendor.Coordination@AscenaRetail.com Phone: (765) Merchandise Packaging Specifications Apparel: Individual units must be folded and packed into an appropriately sized and sealed poly bag The SKU barcode must be attached to the outside of the poly bag Refer to section for placement The price ticket should be facing up so it is visible on the front the polybag No hangers of any type should be on garments when packed in a sealed poly bag (this requirement supersedes purchase order hanger requirement on E- Commerce portion of orders only) The only items excluded from the above statement are bras. Version 8.4, Last Modified: 1/13/2014 Page 54 of 65

55 The bra hanger must be sealed completely inside the poly bag. The hanger cannot be protruding outside of the poly bag Non-Apparel: Individual items must be packed in an appropriately sized, sealed poly bag or zip lock bag with the SKU label facing out to be visible on either side of the bag Additional insulations of individual items are permitted when deemed necessary to protect the items from the damage during transit. When additional insulation is used, the SKU label must be placed securely on the outer shell of the packaging as price ticket on the item is not visible Boxed Items: Items that are already boxed - such as shoes, jewelry, perfumes, watches, etc. are not required to be placed inside a poly bag. They must be already in a box upon arrival into the Distribution Center Each boxed item requires a SKU barcode labeled attached to the top of the box (except shoe boxes) The placement of the barcode label should be the lower left hand corner of the box Shoe Boxes: A rubber band must be placed around the shoe box to secure it from opening. This applies for only two piece boxes. Version 8.4, Last Modified: 1/13/2014 Page 55 of 65

56 The placement of the SKU barcode must be applied 3 inches from bottom left hand corner and on the BOTTOM of each shoe box for both two piece and hinged shoe boxes. Do not apply SKU barcode to the top lid. 3 inches Earrings: Pack each item in an appropriate size clear sealed poly bag or zip lock bag (minimum size poly-bag allowed 2 x 3.5 ) Earrings must be packed on a card or chipboard and as single units SKU barcode must be on front of each single unit poly-bag Necklaces: Pack each item in an appropriately sized clear, sealed, poly bag or zip log bag Chipboards and clear tape are to be used for those necklaces that can be tangled or damaged when packed in a bag Use the clear tape to secure the item to onto the chipboard DO NOT package jewelry as multiples. Each item MUST be in its own poly bag. Version 8.4, Last Modified: 1/13/2014 Page 56 of 65

57 10.3. SKU Barcode Label The SKU barcode label is required for each poly bagged or boxed item Only the SKU barcode label is allowed on the polybag. No other barcode labels The SKU label must be adhered to the front side of each individual poly-bag For barcode labels contact: Checkpoint for Catherines Avery Dennison or Checkpoint for Lane Bryant SKU Barcode placement: For Poly bags The SKU barcode label must be adhered to the outside, non-sealed side, of the poly bagged garment The label placement must be 3 inches from the bottom left-hand corner If item is 7" X 7" or smaller, the barcode must be placed in center of polybag Version 8.4, Last Modified: 1/13/2014 Page 57 of 65

58 10.4. E-Commerce Carton Specifications E-Commerce carton specifications follow Section 2 - Carton Specifications - with the following additional requirements Corrugated Specifications: A regular slotted container (RSC) must be used with a minimum of the following: Burst strength of 275lbs (typically a single walled carton) Edge Crush Test (ECT) of 44ECT Side wall with a ¼ inch x ¼ inch perforation Apparel Carton: The Standard Apparel Carton has a fixed footprint. The height of the carton can range from 25.4 cm to 30.5 cm to accommodate varying heights of items The Standard apparel Carton dimensions are as follows Standard Apparel Carton Dimensions Length Width Height cm. in. cm. in. cm. in. Bulk Non-Apparel and Odd Carton The following carton dimensions shall be used for all non-apparel merchandise or when creating any odd carton, apparel or non-apparel, as described in section 3.1 Non-Apparel & Odd Carton Dimensions Length* Width Height* cm. in. cm. in. cm. in. Minimum Maximum Version 8.4, Last Modified: 1/13/2014 Page 58 of 65

59 *NOTE: The Length MUST be the largest dimension. The Height MUST be the smallest dimension. MINIMUM CARTON WEIGHT cannot be less than 0.91 kg (2 Ibs). MAXIMUM CARTON WEIGHT cannot exceed 15.9 kg (35 Ibs). In order to avoid a chargeback any carton outside the standard size or weight ranges above must be approved in advance of DC receipt by contacting DC Vendor Coordination at the phone number below: DC Vendor Coordination: (765) Carton Panel Perforations The front end of the carton must have a perforated panel For cartons over 6 inches in height, the perforated panel should be half the height of the carton Cartons under 6 inches in height the perforated panel must be 3 inches high There should be a 1.5 circular perforated punch out along the bottom of the perforated panel The UCC-128 label is to be placed on the opposite end of the perforated panel Refer to section 5 of this guide for additional information on the UCC- 128 label Carton markings are to be on the length and width (again opposite end of the perforated panel) of the carton Refer to section 5 of this guide for additional information Example: If the carton is 23 L x 16 W x 12 H The height of the perforated panel is 6 H, one half of the 12 H If the carton is 15 L x 10 W x 4 H then the perforated panel must be 3 high (see next page for schematic) Version 8.4, Last Modified: 1/13/2014 Page 59 of 65

60 10.5. Poly bag Specifications Important Note: It is the responsibility of the vendor to make sure that poly bagged items pass the sag test (hold bag by the two upper corners). If the item sags more than 1/2 from top of bag to top of item, either (1) refold and place in smaller bag or (2) re-fold and use chipboard stiffener Minimum/Maximum poly bag size Minimum: 3 L x 3 W Maximum: 22 L x 15 W All individually poly bagged items must be no more or less than the above measurements Dimensions of poly bags vary depending on the bulk and folded size of the item. Once packaged, the item should fit comfortably in the poly bag (no creases or puckers) but not move freely inside the bag (bag should be close fitting) Poly bag must be high density polyethylene material and the thickness level must be 0.05mm (2.0 MIL) or greater. Version 8.4, Last Modified: 1/13/2014 Page 60 of 65