VOCATIONAL EDUCATION AND TRAINING STANDARD FOR A VEHICLE SALESPERSON-CONSULTANT

Transcription

1 THE REPUBLIC OF LITHUANIA MINISTRY OF EDUCATION AND SCIENCE MINISTRY OF SOCIAL SECURITY AND LABOUR VOCATIONAL EDUCATION AND TRAINING STANDARD FOR A VEHICLE SALESPERSON-CONSULTANT Vocational education level 3 Vilnius, 2008

2 EUROPOS SĄJUNGA PROFESINIO MOKYMO METODIKOS CENTRAS Europos socialinis fondas ŠVIETIMO IR MOKSLO MINISTERIJA KURKIME ATEITĮ DRAUGE! Development of the Standard was financed by European Union and by the Republic of Lithuania under the Project No BPD2004-ESF /0156 Development of the System of VET Standards Development of the Standard was coordinated by the Methodological Centre for Vocational Education and Training Profesinio mokymo metodikos centras, 2008

3 APPROVED by Order No ISAK-1970/A1-279 of the Minister for Education and Science of the Republic of Lithuania and of the Minister for Social Security and Labour of the Republic of Lithuania of 8 October, 2007 VOCATIONAL EDUCATION AND TRAINING STANDARD FOR A VEHICLE SALESPERSON-CONSULTANT I. PARTICULARS OF THE VET STANDARD 1. Vocational education level 3 rd. 2. State code S Qualification awarded a vehicle salesperson-consultant. 4. Basic education secondary. II. CONTENT OF THE VET STANDARD 5. Brief description of occupational activity: 5.1. The VET Standard for of a vehicle salesperson-consultant (hereinafter referred to as the Standard ) has been developed taking into account changes on the labour market, the findings of the qualification study carried out by the Standards Development Working Group and based on experience in other countries. The present Standard serves as a basis for the development of a training programme of vocational education level The Standard defines the minimum training requirements for a vehicle salesperson-consultant for working in the following main activity areas: ordering, receiving of goods; customer service; sale of products and services A vehicle salesperson-consultant sells goods and provides advice to buyers in an undertaking selling vehicles and their parts or providing vehicle rental services. A vehicle salesperson-consultant has good knowledge of the components of a road, water or air vehicle, its technical and operational qualities He/she informs buyers about the products/services offered and promotes them. Negotiates with clients, completes documents related to purchase-sale contracts. Communicates in at least one foreign language, clearly speaks the official language. A vehicle salesperson-consultant handles documents related to the sale, warehousing, guarantees of products, determines the price of a service, goods and product, using pricelists. Informs buyers about goods transportation costs, ways of goods transportation and, at the requests of the buyer, books a carrier. Works with an electronic cash register and a personal computer and uses other information technologies A vehicle salesperson-consultant prepares the workplace: places goods in the shop floor, labels them, checks the inventory. Knows worker safety and health requirements The following qualities are key for a vehicle salesperson-consultant: responsibility; respect to people, accuracy, attentiveness, politeness. 6. The purpose of a vehicle salesperson-consultant is to sell vehicles and their parts, providing professional service to buyers. 7. Activity areas and competencies of a vehicle salesperson-consultant are provided in Appendix 1 to the Standard. 8. Range of competencies, training objectives and competency assessment of a vehicle salesperson-consultant are provided in Appendix 2 to the Standard.

4 9. Successful work as a vehicle salesperson-consultant requires the following general skills: 9.1. tolerance; 9.2. ability to maintain a conversation; 9.3. ability to listen; 9.4. responsibility; 9.5. mathematical literacy; 9.6. attentiveness to the customer. 10. Final qualification assessment: The qualification of a vehicle salesperson-consultant is awarded to a pupil who has completed the whole training programme, acquired competencies defined in the Standard and has been given a positive final qualification evaluation In accordance with the competency assessment criteria listed in the Standard, the following is tested and evaluated: in the course of the training process - all competencies defined in the Standard; in the course of the final qualification assessment - selected competencies The procedure for organisation and performance of the final qualification assessment and issuance of documents is laid down by the Ministry of Education and Science of the Republic of Lithuania.

5 Appendix 1 to the VET Standard for a vehicle salespersonconsultant ACTIVITY AREAS AND COMPETENCIES OF A VEHICLE SALESPERSON- CONSULTANT Activity Areas Competencies 1. Ordering, receiving goods 1.1. Setting up the workplace for work 1.2. Placing orders for vehicles and their parts 1.3. Receiving vehicles and their parts 1.4. Filling in material asset accounting documents 2. Customer service 2.1. Providing advice to buyers regarding technical qualities, structure and usage of vehicles 2.2. Demonstrating and promoting vehicles/their parts 2.3. Communicating with buyers in a professional manner 3. Sale of products and services 3.1. Working with technological retail equipment 3.2. Performing financial operations 3.3. Filling in sale documentation 3.4. Booking transportation services

6 Appendix 2 to the VET Standard for a vehicle salesperson-consultant RANGE OF COMPETENCIES, TRAINING OBJECTIVES AND COMPETENCY ASSESSMENT OF A VEHICLE SALESPERSON- CONSULTANT Activity Areas 1. Ordering, receiving goods Description of Competencies Competencies Range of Competencies 1.1. Setting up the workplace for work 1.2. Placing orders for vehicles and their parts Sales sites, salesrooms, departments, workplace. An electronic cash register (hereinafter referred to as the ECR ), cash register tapes, a card scanning terminal, a personal computer. Completing cash accounting documents: report printing, income, expense orders, a cashbook and other cash desk documents. Preparation of price tags, labelling and placement of goods. Placement of goods in various ways. Formalising of an order for vehicles and their parts and its submission to a supplier. Information Training Objectives Preparing a salesroom layout taking into account peculiarities of the product departments Knowing sanitary and hygiene requirements for the workplace Applying work safety and environmental requirements Selecting and laying out inventory for an appropriate workplace Rationally allocating working time Setting up the ECR, a card scanning terminal and a personal computer for work Knowing labelling particulars of goods Labelling goods Naming ways of placement of goods Preparing orders for goods Selecting suppliers Researching the market of vehicles and their parts sources: catalogues, Using information sources: Competency Assessment Compliance of the ECR with the work safety requirements checked. A cash register tape loaded. ECR operation checked. Price tags for goods prepared. Goods placed on shelves and in special displays. Work safety requirements for a specific workplace explained. An order for goods prepared. Supplier proposals evaluated. A few sources used

7 2. Customer service 1.3. Receiving vehicles and their parts 1.4. Filling in material asset accounting documents 2.1. Providing advice to buyers regarding technical qualities, structure and usage of vehicles internet, reference books, etc. Receiving vehicles and their parts by quantity and quality. Rules for storage of vehicle parts. Goods-related accompanying documents, their particulars and completion. Product recalls. Rules for exchange of goods. Completing and formalisation of documents and forms entailing material liability. Formalisation of stocktaking. Vehicle range. Vehicle components. The purpose and operation of vehicle mechanisms. Maintenance materials. catalogues, internet, reference books, etc Knowing the main documents of taking-in of goods Knowing possibilities for product recalls Knowing the procedure of formalising the statements of discrepancies in the quantity and quality of goods Applying the rules of storage and exchange of goods Knowing the procedure of material asset accounting Filling in material asset accounting forms Overviewing the laws, regulations and other mandatory accounting documents governing material liability Examining the procedure of stock-taking Classifying, describing vehicles Knowing the structure and the principles of operation of vehicles, their mechanisms, systems, units Defining peculiarities of usage of maintenance materials for information search. A goods receipt documents filled in. A statement of quantity and quality loss of goods filled in. Possibilities for product recalls described. The rules of storage of goods explained. The procedure of material asset accounting described. A material liability agreement filled in. A material asset accounting document filled in. The procedure of material asset stocktaking explained. A stocktaking statement drawn up. Goods described (vehicles, their parts, materials). Vehicle components and parts named.

8 2.2. Demonstrating and promoting vehicles, their parts 2.3. Communicating with buyers in a professional manner Basics of vehicle usage Selecting maintenance materials Knowing vehicle usage conditions Teaching customers to use the vehicles sold (or rented, if required), their gear Describing technical characteristics and operation of vehicles and their parts to buyers Presentation, demonstration of vehicles, their parts. Promotion methods. Commercial offers Applying advertising, product presentation, demonstration peculiarities Applying methods of promotion Presenting and demonstrating vehicles and their parts Preparing a commercial proposal Greeting of buyers and identification of their needs. Speech correctness and professional ethics. Foreign language basics. Psychological communication Speaking correctly the official and at least one foreign language Applying psychological communication knowledge, upon identification of buyer needs Analysing and managing conflicts Negotiating knowledge Observing and noting down The principle of operation of vehicles, their mechanisms, systems, units explained. Maintenance materials selected. Vehicle operation rules explained. Advice on a vehicle or its parts provided to the buyer, taking into account his/her wishes. Vehicle advertising, presentation method selected. Technical and operational qualities of vehicles and their parts demonstrated. A commercial proposal, taking into account the buyer s wishes, prepared. A buyer served, communicating in a foreign language and the official language. Buyers provided advice in accordance with the professional ethics requirements. The main principles

9 3. Sale of products and services 3.1. Working with technological retail equipment 3.2. Performing financial operations 3.3. Filling in sale documents Conflicts. Negotiations. consumer needs of communication described. A conflict situation analysed Knowing retail equipment ECR payment operations. ECR error correction and report print-outs. Working with a personal computer. Office equipment: a printer, scanner, fax, photocopier. Safe work with technological equipment. Calculation of rental, cost, price, VAT and sale discounts for vehicles and their parts. Payment methods. Money and their equivalents. Vehicle and their part delivery notes, insurance, Working with the ECR, performing payment operations on it and correcting mistakes Printing reports X and Z Safely working with technological retail equipment Working with a personal computer, office equipment Calculating the selling price of goods and services, applying margins and discounts Calculating VAT Knowing payment methods Knowing money and their equivalents Collection of cash from the ECR Correctly filling in sale documents guarantees, rental, Knowing legal sale and rent Technological retail equipment named. Tasks using a cash register performed. Report X and Z printed. Tasks using retail equipment performed, following safety rules. Tasks using a personal computer, office equipment performed. The price of goods and services calculated, applying a given discount. A VAT calculated. Payment methods named. The main money recognition features named. The process of cash collection overviewed. A document prepared in accordance with the

10 3.4. Booking transportation services instalment sale documents, their particulars and completion Ways of freight transportation. Freight vehicles. Selection of a carrier. aspects formal documentation rules. Accompanying documents described. A VAT invoice, a delivery note filled in. A cash document filled in Knowing ways of freight transportation Selecting a vehicle for freight transportation Knowing insurance agreements Selecting a carrier Ways of freight transportation named. A vehicle for freight transportation selected. A specific insurance agreement overviewed. A carrier for freight transportation selected.