Parcel Post Compendium Online SAMOAPOST LIMITED. WS - Samoa WSA

Transcription

1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided 12.1 If yes, parcels delivered by special messenger 12.3 Charge collected at time of delivery to addressee Page 1 of 9

2 Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Address: Ms NUN YAN Ualolo Tupe Cheif Executive Officer Samoa Post Ltd Private Bag, APIA SAMOA Tel: 1: (+685) Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency USD Parcels with valuable contents below 20 USD are exemptions from duty. 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency $5/$25 USD $2/$9 Parcels for General Puplic is -$5 and for Companies and Businesses are $25 for Clearance Fee. 23 Customs clearance fee collected for for all items declared at customs 24 Administration fees collected for parcels subject to export customs clearance 24.1 Amount of the charge collected Local currency $25.00 USD $9.00 Export Customs Fee of $25 to be paid only for spare parts exported for repair or replacement. Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels Inbound parcels Outbound parcels 19.2 Insured parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels Inbound parcels Outbound parcels 20.2 Insured parcels Inbound parcels Outbound parcels Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency 0 SDR 27.2 Basis for charge if not an amount per parcel Page 2 of 9

3 Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection Town area (City) Zone 1 and Zone 3 (Savaii Island). 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Key accounts only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 4 Week(s) 32.2 Exceptional period 1 Month(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 4 Week(s) 33.2 Exceptional period 1 Month(s) Office name: Samoa Post Ms Tanuli Leiataua Tui Team Leader of Operation Address: Samoa Post Private Bag APIA Samoa Tel: 1: (+685) tanuli.leiataua@samoapost.ws tanulit@gmail.com Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed English Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information http// Languages in which track and trace information is available English Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Page 3 of 9

4 Office name: SAMOA POST Ms Tanuli Leiataua Tui Team Leader of Operation Address: SAMOA POST PRIVATE BAG APIA SAMOA Tel: 1: (+685) Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 13:00-16:30 Tuesday 08:00-12:00 13:00-16:30 Wednesday 08:00-12:00 13:00-16:30 Thursday 08:00-12:00 13:00-16:30 Friday 08:00-12:00 13:00-16:30 Saturday - - Sunday - - Languages English Office name: Samoa Post Ms Leiataua Tanuli Team Leader of Operation Address: private Bag Apia SAMOA Tel: 1: (+685) tanuli.leiataua@samoapost.ws sefo.mulipola@samoapsot.ws Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 13:00-16:30 Tuesday 08:00-12:00 13:00-16:30 Wednesday 08:00-12:00 13:00-16:30 Thursday 08:00-12:00 13:00-16:30 Friday 08:00-12:00 13:00-16:30 Saturday - - Sunday - - Languages English National holiday in 2016 Month Day(s) National Holidays - Description January 1 New Year's Day January 2 Day after New Year's Day March 25 Good Friday March 28 Easter Monday May 9 Mother's Day June 1 Independence Day August 15 Father's Day October 10 White Sunday December 26 Christmas Day December 27 Boxing Day National holiday in 2017 Month Day(s) National Holidays - Description January 1 New Year Day 1 January 2 New Year Day 2 April 14 Good Friday April 17 Easter Monday May 15 Mother's Day June 1 Independence Day August 21 Father's Day October 9 White Sunday December 25 Christmas Day December 26 Boxing Day Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged National Holidays 41.1 National holidays Redirection within the country of destination Page 4 of 9

5 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) 48 Barcode sample used on all outward international postal parcels. Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: SAMOA (APIA CENTRAL) Mr Laki Sio Postal Operation Officer Address: SAMOA POST PRIVATE BAG APIA Tel: 1: (+685) PWA laki.sio@samoapost.ws tanuli.leiataua@samoapost.ws Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 13:00-16:30 Tuesday 08:00-12:00 13:00-16:30 Wednesday 08:00-12:00 13:00-16:30 Thursday 08:00-12:00 13:00-16:30 Friday 08:00-12:00 13:00-16:30 Saturday - - Sunday - - Observations/Comments 1 Office of Exchange Delivery standards See the annexes. Barcode Page 5 of 9

6 - Annexes Parcel delivery standards - Air parcel OE Name APIA SAMOA IMPC Code PWA Tel (+685)27640 Fax (+685)27643 Hours of operation Mon-Fri: 08:00-16:30 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Mon 00:00-06:00 Monday Wednesday Tuesday Monday 06:01-23:59 Tuesday Wednesday Tuesday Tuesday 00:00-06:00 Tuesday Wednesday Tuesday Tuesday 06:01-23:59 Wednesday Wednesday Tuesday+1 Wednesday 00:00-06:00 Wednesday Wednesday Tuesday Wednesday 06:01-23:59 Thursday Wednesday+1 Tuesday Thursday 00:00-06:00 Thursday Wednesday Tuesday Thursday 06:01-23:59 Friday Wednesday Tuesday Friday 00:00-06:00 Friday Wednesday Tuesday Friday 06:01-23:59 Monday Wednesday Tuesday Saturday 00:00-23:59 Monday Wednesday Tuesday Sunday 00:00-23:59 Monday Wednesday Tuesday Definition of zones Zone 1: WS1339 Zone 2: WS1431 Zone 3: WS2190 Apia General Post Office Lalomanu (Aleipata) Salelologa (Savaii) Arrival at office of exchange: 08:00 Customs clearance times: Items subject to customs duty: 09:00am to 16:00pm 24 HOURS Page 6 of 9

7 - Annexes Items not subject to customs duty: 24 HOURS 98% of parcels are delivered in zone 1, 2% in zone 2. Page 7 of 9

8 - Annexes Parcel delivery standards - Surface parcel OE Name APIA SAMOA IMPC Code PWA Tel (+685)27640 Fax (+685)27643 Hours of operation Mon-Fri: 08:00-16:30 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-06:00 Monday Wednesday Tuesday Monday 06:01-23:59 Tuesday Wednesday Tuesday Tuesday 00:00-06:00 Tuesday Wednesday Tuesday Tuesday 06:01-23:59 Wednesday Wednesday Tuesday+1 Wednesday 00:00-06:00 Wednesday Wednesday Tuesday Wednesday 06:01-23:59 Thursday Wednesday+1 Tuesday Thursday 00:00-06:00 Thursday Wednesday Tuesday Thursday 06:01-23:59 Friday Wednesday Tuesday Friday 00:00-06:00 Friday Wednesday Tuesday Friday 06:01-23:59 Monday Wednesday Tuesday Saturday 00:00-23:59 Monday Wednesday Tuesday Sunday 00:00-23:59 Monday Wednesday Tuesday Definition of zones Zone 1: WS1339 Zone 2: WS1431 Zone 3: WS2190 APIA General Post Office (City) Lalomanu Aleipata (Rural Area) Salelologa Savaii Arrival at office of exchange: 08:00 Customs clearance times: Items subject to customs duty: 09:00-16:00pm 24 HOURS Page 8 of 9

9 - Annexes Items not subject to customs duty: 24 HOURS 98% of parcels are delivered in zone 1, 2% in zone 2. Last validation date: Page 9 of 9