Written by AQ Da Riz Checked by RC Ampezzan Approved by DG Faggioli M. Pag. 1 di 6

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1 Written by AQ Da Riz Checked by RC Ampezzan Approved by DG Faggioli M. Pag. 1 di 6 1. INTRODUCTION The current document defines the terms of guarantee applicable to the products manufactured and/or sold by the Companies of the Sest Group (hereby defined as SEST ): SEST S.p.A., production plant in Limana BL Italy; SEST LuVe Polska Sp. z o.o. production plant in Gliwice, Poland; O.O.O. Sest Luve Russia, production plant in Lipetsk, Russia. 2. ABBREVIATIONS AND ACRONYMS SPEC: SEST s Technical specifications for good supplied. SPEC1: Use and assembly instructions for SEST s products. For these documents and for the reference norms stated hereby, the last applicable version/issue is the one to refer to. SEST commits to inform promptly all the interested parties of the issue of new documentation through the usual communication instruments in use ( , fax, etc.). Sest requires explicitly that such documentation is countersigned for acceptance and approval. In any case the same is deemed to be accepted after 10 (ten) days after receiving no response from the Customer. 3. SUBJECT OF THE GUARANTEE SEST guarantees that the products sold: Are exempt from faults both in relation to the materials used and the execution of the production and assembly operations, according to the SPEC document and Sest internal instructions; are compliant with Sest or the Client drawings, if accepted and confirmed by Sest; are suitable for the aim and use defined (in accordance with Sest knowledge and competence, with reference also to the document SPEC1 ). 4. CONDITIONS OF APPLICABILITY The guarantees terms are applied only and exclusively to Sest products managed (storage, moving, handling, etc.), installed and used correctly by the Customer or third Party, according to what is specified in SPEC and SPEC 1 documents. The guarantee covers the materials used and work performed by SEST. 4.1 EXCLUSIONS The terms of the guarantee are no longer applicable if the defect can be attributed to negligence, wrong or improper use and/or installation, lack of diligence or skill in handling, storage, managing of the products in general (see SPEC1) by the Customer or third Party. In particular, as an example but not to be considered totally exhaustive, Sest responsibility will be excluded in the case one or more of the following occurs: a) Identification: missing coils labelling or when it is not possible to establish that the faulty product was manufactured by Sest; b) Improper use: with particular reference to the substances used, the temperatures, pressures and way of usage, etc Problems or breakages due to the handling of the coils, when not identified and communicated before using /installing the same. Problems or breakages due to the improper or wrong use of the product. c) Storage in unsuitable areas, such as to endanger the integrity of the packaging and/or of the products;

2 Pag. 2 di 6 d) Tampering or any product modification made by the Client or third Party, after the delivery; e) Any welding made on connections parts not belonging to SEST product performed at a distance less than 50 mm from the soldering made by Sest. Any damages arising from transport will be referred to the regulations in force (INCOTERMS) based on sales conditions agreed with the Customer: f) In the case of obvious damages and verifiable at the time of delivery (i.e.: damaged packaging), SEST has to be notified immediately (the claim should be supported also by photographic documentation in order to identify and make an esteem of the damage) and the transport documents should be signed for acceptance with reserve. In the absence of even only one of these requirements, SEST will reserve the right to not accept the claim. g) Any obvious damage so defined by law (not concealed and therefore detectable applying the standard care) must be notified to SEST, forfeiture the right to claim of the Buyer, within 8 (eight) days after the delivery of the goods. After such time SEST reserves the right not to accept any claim, however committing to manage and if possible to solve the problem from the perspective of better customer service. 4.2 CORROSION Internal corrosion phenomena. Sest shall not be responsible for internal corrosion phenomena in relation to all the goods for which it has been agreed with the Customer not to nitrogen-charge them. Sest will be held accountable for damages due to internal corrosion phenomena within the terms of guarantee as per point 5, only when it will be proved that the following conditions have been fulfilled (SPEC1): 1) Coils have remain plugged and nitrogen-charged throughout the period from delivery to installation. In order to verify this, the customer instructions and work processes/procedures will be checked; however SEST will reserve the right to check directly at the Customer premises the implementation, suitability and validity of the same. 2) The corrosion phenomena depends directly by the use of defected raw materials; to assess this, specific laboratory test will be carried out and used, the cost of which will be charged to SEST only in the case SEST will result responsible for the problem External corrosion phenomena Sest will not be held accountable for damages due to external corrosion attacks which may cause leaks, coating film detachment phenomena, or the impossibility to use the coil. What stated above can relay both to the storage phases and the environment where the coil is used once installed. In case of dispute, Sest reserves the right to make appropriate checks (eg: laboratory tests) on the goods object of the claim. If confirmed by such analysis the non responsibility of SEST, all the related costs (direct or indirect) will be charged to the Customer. 5. GUARANTEE PERIOD Unless differently agreed between the parties, SEST guarantees its products for 1(one) year from the date of delivery of the product to the Customer. The date of the delivery note issue by SEST will certify the date.

3 Pag. 3 di 6 6. CLAIMS Any defect of the product must be notified in writing to SEST, and addressed to the Sales Office (sales@sest.it) and/or to the Quality Department of SEST Italy (quality@sest.it) within 8(eight) working days from the finding/assessment of the same. In attachment 1 is shown a model-type form to be used where fields considered mandatory are highlighted in order to evaluate and process the claim. Sest reserves the right to refuse the claim when one or more of the requested information is not supplied in its full completeness; The claim is considered received and accepted by SEST from the day in which all the information considered compulsory (the mandatory fields of attachment 1) are supplied to SEST. Different forms of communication can be used (fax,mail, letter, etc.) without having to use necessarily the proposed form, provided that all the information considered mandatory are supplied. However Sest always reserves the right to directly verify the faults claimed and ascertain its responsibility before taking any type of decision. For this reason the Customer has to allow SEST to inspect the goods and actively cooperate to make them available for inspection. The costs related to the assessment of the responsibility will be charged to the Customer if SEST will prove not to be responsible. Any product returned without previous written authorisation by SEST will be shipped back to the sender to his expense. 6.1 OPERTIVE PROCEDURE FOR FAULTY PRODUCT AT THE CUSTOMER PREMISES (NOT INSTALLED). Once all the information stated in point n 6 are re ceived, Sest will evaluate how to proceed, having heard also the reasons and needs of the Customer. Sest commits to process any claim notification within 5 (five) working days. Sest priority point is the need to establish its responsibility by analysing the documentation provided by the Customer. However it is not always possible to establish unequivocally the responsibility (of Sest, of the Customer or third Party) before having inspected the goods. For this reason Sest commits to act in the short possible time in order to solve the problem, but it also takes the faculty to charge all the related costs when its responsibility it is not proved. In any case the use and the treatment of the defective goods or considered as such, will have to be previously agreed and authorized by Sest: Acceptance by the customer The goods are accepted by the customer as are, without further claim to Sest. If the goods are employed without clear and expressed authorisation by Sest, the Customer cannot make any kind of claim for any possible problem arising subsequently and deriving from the claimed defect On site Reparation made by Sest, Sest can send its personnel to repair the goods when the parties agree that this is the best solution: If Sest responsibility is established, all the related expenses for the repair service will be borne by Sest (travelling expenses, materials needed, other expenses agreed with the customer). If during the direct inspection of the goods, Sest non responsibility or the possible contribution of the Customer or third Party should be proved, SEST reserves the right to charge the Customer with the costs borne or to define the possible subdivision of the expenses.

4 Pag. 4 di 6 made by the Customer or third Party The repair service has to be previously authorised by Sest, both for the service processes and the expenses borne. If the product is at the Customer premises, Sest will participate at the expenses up to a maximum amount equal to the value of the faulty product. The costs borne by the Customer will have to be listed and certified in detail: Sest will not accept any charge if not properly documented and previously approved. Sest will not grant any type of guarantee in the case of repair services carried out by the Customer or a Third Party Recall and Repair made by Sest Timing and procedure for the recall, reparation and shipment of the goods will have to be previously agreed between Sest and the Customer. Sest commits to return the repaired goods within a maximum period of 7(seven) working days, unless there is the need to buy components and carry out non standard work processes; in any case Sest will inform the Customer about the timing and the best solutions to solve the problem rapidly. Sest commits to bear the costs of the recall, repair and shipment: as place of pick up and shipment it is intended the original shipment address. If the goods are located in a different place, Sest will participate to the pick up and shipment expenses up to a maximum amount equal to the cost of the original shipment. On the transport document issued by the customer the description Generic Return has to be clearly stated. The customer will have to provide an adequate packaging for the goods (i.e.: preferably keeping to SEST packaging characteristics) in order to avoid any further problems. Sest will not be accountable for damages incurred for a non adequate packaging. If during the direct inspection of the goods SEST non responsibility is proved, SEST will reserve the right to charge the Customer with the expenses borne. The reparation of the goods (points ) will not set a new date for the terms of guarantee which will remain as per point Replacement Once its own responsibility is established, Sest can decide to replace the defective goods, recalling them at its own expenses or authorising the scrapping directly on site. Sest commits to return replaced goods within a maximum period of 7 (seven) working days from the moment in which the responsibility is established, unless different agreements are taken with the Customer or if there is the need to purchase components or carry out non standard work processes, taking charge of the transport costs till the destination address of the original shipment. The goods sent as replacement will be managed by Sest with a description Goods replacement in Guarantee In the case in which the goods are picked up, on the transport document issued by the Customer the following description will have to be stated: Generic Return. 6.2 OPERATIVE PROCEDURE FOR FAULTY GOODS AT FINAL USER. Notwithstanding what defined at point 6 about timing and communication procedure to Sest and the need to establish the responsibility, in the case in which problems arise at the final consumer premises, the following points have to be taken into account: Sest will participate up to a maximum amount of 4 (four) times the price of the faulty product in order to cover the cost of possible repair services by specialized technician. Such costs, borne by the Customer or third Party, will have to be stated in detail, certified and previously approved by Sest. The Customer must inform Sest about the reasons why the fault/defect of the goods was not noticed during the phases of goods receiving, assembling, pressure testing and in any case

5 Pag. 5 di 6 before the shipment to the final user; the Customer may therefore be considered responsible for all the major costs that, applying the good diligence criteria, could have been avoided by not using the coil. In this case Sest will participate to the expenses up to a maximum amount equal to the value of the faulty goods. If possible, it is preferable to repair the goods at the final user, in order to minimize both the cost and possible machine stoppage. It is the Customer responsibility to promptly supply all the needed documentation so that Sest can evaluate and confirm its responsibility and define the action plan. From the documentation it must be possible to establish: That the component has been produced by Sest and it is under guarantee; the type of defect and that it is on the product of which was provided the information referred to above and the fact that depends directly and exclusively from a manufacturing defect (point 3); the place where the goods are located and the Party that has access to them; the type of repair service to be carried out and the value of the same (in economic terms, resources needed, materials, etc..) the damages (material and non) already occurred and those that could arise later. In any case, before carrying out the repair service, Sest written approval is required: for this reason Sest commits, once it has received all the information stated above, to define its position in the matter and therefore give instructions on how to proceed within a maximum period of 3 (three) working days. After this period of time, the Customer can decide autonomously how to proceed in order to solve the problem and minimize the damages and related costs, notwithstanding the need to document all the operations made and the related expenses in order to eventually get compensation from Sest. In the instance that damages to a third Party have occurred (people or goods) and Sest has to account for it, Sest has an adequate insurance coverage. For the resolution of the dispute, what defined by the insurance Company will prevail and the Customer cannot make any additional claim towards Sest for possible expenses not recognised by the Insurance Company. Possible replaced components will have to be kept for potential inspection by Sest: the scrapping of the same can only take place upon authorisation by Sest END Attachment n 1

6 Pag. 6 di 6 ATTACHMENT 1: DEFECTIVE SEST PRODUCTS NOTIFICATION FORM (the fields marked with * are mandatory; without this data the claim cannot be accepted) CUSTOMER *: Qty Delivered: Qty NC*: Bill of Lading dated NC* Notice date: Attach picture of the Sest s label applied on the coil* NC found*: Goods Receiving Assembly phase Final check At final user DESCRIPTION OF THE NC FOUND* (if possible attach complete and thorough photographic documentation) NC DESCRIPTION GOODS REPAIR SERVICE PROPOSED*: Acceptance in derogation Waste - to credit - to replace by Return for repair Final return Repair with charge Costs: Hours Hourly costs Materials Others TOTAL: NC AT FINAL USER: DATE, COMPANY LOCATION WHERE THE DAMAGE HAS OCCURRED* DATA/ CONTACTS OF THE PEOPLE THAT HAVE FOUND THE PROBLEM* DESCRIPTION OF THE TYPE OF FAULT, THE DAMAGES CAUSED AND THEIR VALUE* For the technical-scientific assessment of the breakage cause and subsequently for the responsibility of the same, it is required to supply (in attachment to the current form): photographic documentation, inventory of the damaged parts, in case repair services have already been carried out, report of the same and economic costing, save the damaged part for possible control, FILLED BY * (Role ) Date * to be contacted