l)!l February 25, 2013 Mr. Cliff Guffey President American Postal Workers Union, AFL-CIO 1300 L Street, N.W. Washington, DC

Transcription

1 February 25, 2013 Mr. Cliff Guffey President American Postal Workers Union, AFL-CIO 1300 L Street, N.W. Washington, DC Certified Mail Tracking Number: Dear Cliff: As information, enclosed is a copy of the first Post Implementation Review for the Meridian, MS Customer Service Mail Processing Center (CSMPC) Area Mail Processing (AMP). If you have any questions, please contact Rickey Dean at extension Sincerely, l)!l Patrick M. Devine Manager Contract Administration (APWU) Enclosure (CA )

2 Type of Distribution Consolidated: Destinating Facility Name & Type: Meridian MS CSMPC Street Address: th St City: Meridian State: MS 50 Facility ZIP Code: District: Mississippi Area: Southern Finance Number: Current 30 ZIP Code(s): 369, 393 Miles to Gaining Facility: 92.6 EXFC office: Yes Plant Manager: Betty J. Collins Senior Plant Manager: Reginald Truss District Manager: Elizabeth Johnson Facility Name & Type: Jackson MS P&DC Street Address: 401 E South St City: Jackson State: MS 50 Facility ZIP Code: District: Mississippi Area: Southern Finance Number: Current 30 ZIP Code(s): , 396 EXFC office: Yes Plant Manager: Reginald Truss Senior Plant Manager: Reginald Truss District Manager: Elizabeth Johnson Approval Date: August 29, 2011 Implementation Date: Oct PIR Type: 1st PIR Date Range of Data: Oct : Processing Days per Year: 310 Bargaining Unit Hours per Year: 1,745 EAS Hours per Year: 1,822 Mar Date of HQ memo, DAR Factors/Cost of Borrowing! June 16, 2011 New Facility Start-up Costs Update Date & Time this workbook was last saved: :29 Area Vice President: Vice President, Network Operations: Area AMP Coordinator: NAI Contact: Jo Ann Feindt David E. Williams Steve Jackson Barbara Brewington PIR Data Entry Page

3 l.cft1g ~~ 111nd Meridla~. 1'1[1.!J;M! S~~~~ li.~c : fir!~~ C~ SCF lip ~3): of~~ C<JMmid~: ~amit~: F.. ~~ZP~: F!Mc~N~r. Cummt $CF ~P~s): ~~~~lul'$,11$--$l!~to~ l!::>-~. ~~.~ "mlhn~~w= 2

4 Executive Summary Last Saved February 6, 2013 Date Range of Data PIR Type: 1st PIR Oct Mar Losing Facility Name and Type: Street Address: City: State: Current SCF ZIP Code(s): Type of Distribution Consolidated: Gaining Facility Name and Type: Street Address: City: State: Destinating Jackson MS P&DC Savings/Costs 1st PIR vs Pre AMP 1st PIR vs Approved Function 1 Workhour Savings Non-Processing Craft Workhour Savings (less Maint!Trans) PCES/EAS Workhour Savings Transportation Savings Maintenance Savings Space Savings Total Annual Savings $0 37 from Workhour Costs - Combined from Other Curr vs Prop from Other Curr vs Prop from Transportation HCR and Transportation PVS from Maintenance from Space Evaluation and Other Costs Total One-Time Costs Total First Year Savings ($28,680} $0 from Space Evaluation and Other Costs Staffing Craft Position Loss from Staffing-Graff Service Losing Current Qtr Gaining Current Qtr First-Class Mail Service Performance (EXFC 0/N) 95.00% 97.17% from Service Pertonnance & CSM First-Class Mail Service Performance (EXFC 2 Day) 96.03% 95.06% from Service Pertonnance & CSM First-Class Mail Service Performance (EXFC 3 Day) Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall Satisfaction Small Business at PFC level 93.84% 93.03% 91.05% 88.62% from Service Pertonnance & CSM from Service Perfonnance & CSM from Service Pertonnance & CSM 3 PIR Executive Summary

5 Combined Losing and Gaining Facility Data: Function 1 Workhour Costs Non-Processing Craft Workhour Costs (less Maintenance & Transportation} PCESIEAS Workhour Costs Transportation Costs Maintenance Costs Space Savings Total Annual Cost PreAMP $3,383,869 $3,488,257 $2,448,486 $7,772,239 $0 $37,001,569 Proposed $19,400,641 $3,383,869 $3,405,018 $2,167,582 $7,636,006 $0 $35,993,116 $3,040,057 $3,211,082 $2,147,136 $7,578,030 $0 $35,896,432 Total One-Time Costs $0 $28,680 $28,680 Total First Year Costs $37,001,569 $36,021,796 $35,925,112 Craft Position Total On-Rolls PCESIEAS Position Total On-Rolls st PIR vs Pre-AMP 1st PIR vs Proposed (Approved) AMP Approved AMP Function 1 Workhour Savings Non-Process1ng Craft Workhour Savings (less Mamt!Trans) PCESIEAS Workhour Savings Transportation Savings Maintenance Savings Space Savings Total Annual Savings ($11,409) $343,812 $277,175 $301,350 $194,209 $0 $1,105,137 ($519,485) $343,812 $193,937 $20,445 $57,976 $0 $96,684 $508,076 ($0) $83,239 $280,904 $136,233 $0 $1,008,452 Total One-Time Costs ($28,680) $0 ($28,680) Total First Year Savings $1,076,457 $96,684 $979,772 Staffing Craft Position Loss 6 (6) 12 PCESIEAS Position Loss 6 8 (2) 4 PIR Executive Summary

6 Summary Narrative Last Saved: February 6, 2013 Losing Facility Name and Type: Meridian MS CSMPC Current SCF ZIP Code(s): 369, 393 Type of Distribution Consolidated: Destinating Gaining Facility Name and Type: Jackson MS P&DC Current SCF ZIP Code(s): , 396 Background: The Southern Area, with the assistance of the Mississippi District, has completed the First Post Implementation Review (PIR) of the Area Mail Processing (AMP) that consolidated destinating mail from the Meridian MS CSMPC into the Jackson MS Processing and Distribution Center. The transfer of destinating mail processing from the Meridian MS CSMPC to the Jackson Plant began in October 2011 with the Letter and Flats processing moving to Jackson in October. Most of the Priority and Parcel operations remained in Meridian and were not fully transferred to Jackson until March The data for the Pre-AMP period was January 01, 2010 thru December 31, The data included all operations for the Meridian MS CSMPC and the Jackson P&DC. The data for the First PIR was October 1, 2011 thru March 31, Financial Summary: Total Annual Savings Total First Year Savings 1 t PIR vs Pre-AMP $1,105,137 $1,076,457 1 t PIR vs Approved $96,684 $96,684 The first PIR approximate first year savings is $1,076,457 which is above the first year proposed savings of $979,772. The proposed annual Mail Processing Savings were $508,076. The first PIR shows an actual increase in Mail Processing Costs of $11,409 annually. Most of this attributed to under projecting the staffing and work-hours needed to operate the Meridian HUB. The Work hour savings for Losing Facility thus far have been 4,078 hours compared to an annual projection of 18,086 hours. It should also be noted that Priority and Parcel operations remained in Meridian thru most of the first PIR period. Other issues include Maintenance over-runs associated with employee placement outside 50 mile radius and additional transportation cost to help improve service. Customer Service Considerations: The EXFC overnight, 2-day and 3-day mail service performance is shown below for the Meridian MS CSMPC and the Jackson MS Processing and Distribution Center. Losing Facility: Meridian MS CSMPC District: ~~~~ PIR Summary Narrative

7 Gaining Facility: District: Jackson MS P&DC Mississippi Transportation Changes: The approved AMP projected an annual Transportation Savings of $280,904 annually. The savings for the first PIR compared to the approved AMP was $20,445. The first PIR saving compared to Pre-AMP was $301,350. The Highway Contract Route 390MB was initially planned to run into and out of Meridian servicing Louisville MS, Philadelphia MS, and Noxapater MS. This HCR was later adjusted to run into and out of the Jackson P&DC to service those offices. There was an increase in PVS Workhour costs at the Jackson P&DC of $78,743 non related to the AMP which negatively impacted the transportation savings. Staffing Impacts: The approved AMP proposed 41 Craft positions for Meridian compared to 49 for the first PIR and 355 Craft positions for Jackson compared to 353 for the first PIR. This results in in an overage of 6 for the first PIR. Most of this overage is due to under projecting the needs for the Meridian HUB operation as well as the contractual issues associated with excessing the Maintenance employees out of Meridian. Also EAS staffing for Meridian is over by 1 however, the first PIR shows EAS staffing is 8 under the proposed staffing because of 9 unfilled positions in the Jackson Plant. PIR Summary Narrative 6

8 'Craft= FTR+PTR+PTF+Casuals+PSE's L Craft= F1 + F4 at Losing; F1 only at Gaining Maintenance Impacts: The projected annual Maintenance savings in the approved AMP is $136,233. This results primarily from the removal of all mail processing equipment from the Meridian CSMPC. The first PIR shows Maintenance savings at $57,976 compared to the approved plan and $194,209 compared to Pre AMP. Space Impacts and One-Time Facility Costs: There are no costs or savings in the approved AMP Proposal related to allocation or reallocation of space in the Meridian CSMPC or the Jackson Plant. 7 PIR Summary Narrative

9 Service Performance and Customer Satisfaction Measurement Last Saved: February 6, 2013 Losing Facility: Meridian MS CSMPC District: Mississippi PIR Type: 1stPIR Implementation Date: 10/01/11 Gaining Facility: Jackson MS P&DC District: Mississippi (15) Notes: Customer Satisfaction Measurement (CSM) became Customer Experience Measurement 0. Data reflects most recently completed quarter available in GEM. Satisfaction (Overall Experience) Satisfac:tion with Sending (Expertence with sending) IS<Itisfacti on with most frequently visited PO (Experience with most frequently visited PO) " ''»'""":,.::,:.=::":.:._,,,,+ ;"':.::,.c,,::,...,,, 1 satisfaction with most recent contact with USPS (Expertence with most recent contact witt '--- ;::.:.:;....::.:..:..;:.:..;.;:,.._-'-_.:..:;;.:;.:_:.::._--'Likely to recommend the USPS 8 PIR Service Performance and Customer Satisfaction Measurement

10 C Combined Facilities -----~ Workhour Costs - Combined Facilities Last Saved: February 6, 2013 PIR Type :.;;':~.~ ~'",,_~;-,,.,,,,.~~-c.~"'" Type of Distribution Consolidated: Oestinating, Date Range of Data: Oct..Q to _,_,, Mar PIR Workhour Costs- Combined Facilities

11 PlR Work hour Costs ~ Combined F acihties

12 (27)NOTES:========================================================================================================================================================,.-.c,~jf~~ 11 P!R Work hour Costs - Combined F aci!ities

13 Losing Facility: Meridian MS CSMPC Workhour Costs- Losing Facility Last Saved: February 6, 2013 PIR Type : -;,.~:;.: :,,c~-",';'7',"''""' '" "' m=,cc,cc,,-c,,ccc,,,,,,rl '"'"'"' Type of Distribution Consolidated: Oestinating Date Range of Data: Oct to Mar-31~2012 P!R Workhour Costs - Losing

14 (,w:~.~~4i~:~ 13 P!R Workhour Costs- Losing

15 Gaining Facility:~~-<::.~~'! MS P.,&"'D.o:Cc _ Workhour Costs - Gaining Facility Last Saved. February 6, 2013 PIR Type"':.;~t~i~r;.PIR rt\h "'''"'-,~;:;;;-;!;';':;;i'f;:;;"'r'i~;;;; D!h> Type of Distribution Consolidated: Destinating Date Range of Data: ~ to Mar l._~_!@noauzed _:::J P!R Workhour Costs- Gaining

16 P!R Workhour Costs- Gaining

17 (27)NOTES:~~~~~~~~~~~~~==~==~~~==~~~==~==~==~==~==~==~==~~~==~==~~~==~~~==~==~==~==~==~==~==~==~==~==~==~==~==~ 1#5<:1~~-:' ; 16 PIR Workhour Costs~ Gaining

18 [ Other Workhour Move Analysis I PI R Other Work hour Costs

19 18 PI R Other Worl<hour Costs

20 PI R Other Workhour Costs

21 20 PIR Other Workhour Costs

22 I Distribution to Other PIR Worksheet Tabs I 21 PIR Other Workhour Costs

23 22 P!R Other Workhour Costs

24 Staffing -Craft Last Saved: February 6, 2013 PIR Type: 1st PIR Data Extraction Date: 04/28/12 Losing Facility: Meridian MS CSMPC Finance#: Craft Positions Note: TE & Relief Carriers not counted in PIR since they were not counted in AMP. Craft Positions r-::::~~=~:;l-~:~:~~i::s~~-, Total Craft Position Loss:L ~ j!~! J (Above numbers are carried forward to the Executive Summaty) 23 PIR Staffing- Craft

25 Staffing- PCES/EAS Last Saved: February 6, 2013 PIR Type: 1st PIR Losing Facility: Meridian MS CSMPC Data Extraction Date: 4128/2012 Finance#.;;2;.;.7.:..51;,.;0;.,;;9 PCES/EAS Positions On-Rolls 24 PIR Staffing- P ES/EAS

26 Gaining Facility: Jackson MS P&DC Finance #..:2::.7::.37:..:8::4:. _ Data Extraction Date: ,,_,_,_,_,_,_,,_,..,.,_,_,_,_,_,_,_1_"'_"'_"'_"'_"'_"'_""' j Total PCES/EAS < < j Position Lossj 6 j 8 j ~~-~-~-~-~-~-~-~-~~~-~-~-~-~-~-~-i-,_,_,_,_,_,_~ (Above numbers are carried forward to the Executive Summary) PIR Staffing- PCES/EAS

27 Losing Facility: Meridian MS CSMPC Finance Number:..::2;.;.7..;;.5..;;.10;;,_9:. (2) (3) I (4) I (5) Variance 1st Variance 1st 1st PIR PIR vs Pre PIR vs Transportation - PVS Last Saved: February 6, 2013 PIR Type: st PIR Date Range of Data: Oct to-- Mar Gaining Facility: Jackson MS P&DC Finance Number: -=2:.:..7.:..37:...;8::...4:. (11) Total 1st PIR vs Pre AMP Transportation-PVS Savings: {$4,450) (12) Total 1st PIR vs Proposed Transportation-PVS Savings: ($4,450) (This number added to the Executive Summary (This number added to the Executive Summary) (13)Nores= PIR Transportation- PVS

28 Losing Facility: Meridian MS CSMPC Type of Distribution Consolidated: Destinating Data of HCR Data File: Transportation - HCR Last Saved: February 6, 2013 PIR Type: CT for Outbound Dock: 1st PIR 27 PIR Transportation HCR - Losing

29 Change Analysis 1st PIR vs Pre AMP I 1st PIR vs Proposed 28 PIR Transportation HCR- Losing

30 Gaining Facility: Jackson MS P&DC Type of Distribution Consolidated: Destinating Date of HCR Data File: Transportation - HCR Last Saved: February 6, 2013 CET for Inbound Dock: CET for Cancellations: (7) 1st PIR Annual Cost PIR Type: Destinating CETforOGP: CT for Outbound Dock: (9) (10) 1st PIR Annual Cost/Mile PIR Transportation HCR- Gaining

31 Change Analysis Summary HCR Losing & Gaining (12) (13) 1 (14) 1st PIR vs Pre AMP I 1st PIR vs Proposed 1st PIR vs Proposed Losing Gaining (13) Total 1st PIR vs Pre AMP Transportation-HeR Savings: (from losing and gaining facilities) (14) Total 1st PIR vs Proposed Transportation-HeR Savings: (from losing and gaining facilities) HCR PVS (15) Total 1st PIR vs Pre AMP Transportation (PVS & HeR): (This number carried forward to the Executive Summary) (16) Total 1st PIR vs Proposed Transportation (PVS & HeR): (This number carried forward to the Executive Summary) 30 PIR Transportation HCR -Gaining

32 Data Extraction Date: 04/29/12 MPE Inventory Last Saved: February 6, 2013 PIR Type: 1st PIR Date Range of Data: Oct to-- Mar Losing Facility: Meridian MS CSMPC Gaining Facility: Jackson MS P&DC (2) (3) 1st PIR (6) 1st PIR Proposed Relocation Costs (8) 1st PIR (9) INDUSTRIAL VEHICLE 0 0 (10) Notes: Space Evaluation and Other Costs ':\1 PIR MPE Inventory

33 Losing Facility: Meridian MS CSMPC (2) J (3) 1111 (4) (5) ~~t\1 Variance 1st Variance 1st Proposed 1st PIR PIR to Pre PIRto Costs Costs I! AMP Proposed Fe 0 $ 14, ,160 $ 308,941 31,077 = 385,279 $ 313,006 (72,273) $ 0 $ 0 () $ 0 $ 0 0 $ ,439 $ 636,722 $ 95,283 Maintenance Last Saved: February 6, 2013 PIR Type*:...:.1.:cst-'-P-'-IR:..: _ Date Range of Data: Oct : Mar Gaining Facility: Workhour Activity Jackson MS P&DC (8) (9) (7) l Variance 1st Proposed 1st PIR PIR to Pre Costs Costs AMP 2,796,402 $ 2,772,871 65, ,504 $ 864,792 5S,287 $ --- 1,763,305 $ 1,665, ,326 $ 357, ,813 $ 68, ,809,349 $ 5,729,260 '$ 8,837 $ (10) Variance 1st PIR to Pre Proposed ,287 (SG,GSS) 126,820 1,085, Grand Total 763,542 Grand Total 6,814,488 (11) 1st PIR vs Pre AMP- Maintenance Savings: (12) 1st PIR vs Proposed- Maintenance Savings: {$194,209) ($57,976) (These numbers carried forward to the Executive Summary) (These numbers carried forward to the Executive Summary) (13) *Data 1n PIR columns is annualized for First PIR 32 PIR Maintenance

34 Distribution Changes Last Saved: February 6, 2013 Losing Facility : Meridian MS CSMPC PIR Type: 1st PIR Type of Distribution Consolidated: Destinating Date Range of Data: Oct to-- Mar (1) Place a "X" next to the DMM labeling list(s) revised as result of the approved AMP. DMM L001 DMM L011 X DMM L002 DMM L201 Identify the date of the Postal Bulletin that contained DMM labeling list revisions. < 2 l , PB DMM L003 DMM L004 DMM L601 DMM L602 Was the Service Standard Directory updated for the approved AMP? < 3 l Yes X DMM L005 DMM L603 DMM L006 DMM L007 DMM L008 DMM L009 DMM L010 DMM L604 DMM L605 DMM L606 DMM L607 DMM L801 (4) Drop Shipments for Destination Entry Discounts FAST Appointment Summary Report NASS Total No-Show Late Arrival 0 en Closed Facility Name Month LosinQ I GaininQ Facility Code Schd Count % Count % Count % Count % Feb '12 Losing Facility 393 Meridian N/A Unschd Count Mar '12 Losing Facility 393 Meridian N/A Feb '12 Gaining Facility 390 Jackson % % % 345 Mar '12 Gaining Facility 390 Jackson % % % % 69.78% 1 2 (5) Notes: Meridian SCFs directed to Jackson. 33 PIR Distribution Changes

35 Losing Facility: Meridian MS CSMPC 5-Digit ZIP Code: Data Extraction Date: -;;0~4/;';;2~8/~1-;;: Customer Service Issues Last Saved: February 6, Collection Points Number picked up before 1 p.m. Number picked up between 1-5 p.m. Total Number picked of Collection up after Points 5 p.m. L: ~~i~~~~iti==~==±::jt:j~ii~~~i~~=~~=±:it=~ 2. How many collection boxes are currently designated for "local delivery"? 3. How many "local delivery" boxes were removed as a result of AMP? 4. Delivery Performance Report % Carriers returning before 5 p.m. 5. Retail Unit Inside Losing Facility (Window Service Times) 6. Business (Bulk) Mail Acceptance Hours 7. Can customers obtain a local postmark in accordance with applicable policies in the Postal Operations Manual? Yes 8. Notes: Gaining Facility: Jackson MS P&DC 9. What postmark is printed on collection mail? Jackson MS ' '!llli.~ PIR Customer Service Issues

36 Losing Facility: Meridian MS CSMPC Space Evaluation and Other Costs Last Saved February Date: Affected Facility Facility Name: Street Address:"""'""'~-';<\:::..::=:::...;" City, State ZIP:===----='"--== One-Time Costs 3. Savings Information Enter any one-time costs:..;:;;$0::..., $0 $0 (These numbers shown below under One-Time Costs section.) Space Savings ($):..;S:,:O;, $0 $0 (These numbers carried forward to the Executive Summaty) 4. Did you utilize the acquired space as planned? Explain. 5. Notes: Employee Relocation Costs Mail Processing Equipment Relocation Costs (from MPE lnventoty) Facility Costs (from above) Total One-Time Costs $28,680 $0 $28,680 $28,680 $0 $0 $28,680 $0 P!R costs carried forward to Executive Summary) Losing Facility: Meridian MS CSMPC Range of Report Gaining Facility: Jackson MS P&DC (41 (6) 1stPIR Product 35 PIR Space Evaluation and Other Costs