Specialized Supply Chain Solutions. CRST Specialized Transportation Logistics Solutions for the Financial Services Industry

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1 CRST Specialized Transportation Logistics Solutions for the Financial Services Industry

2 Industry Challenges End of lease equipment collection Refurbishing or reselling returned assets Reduce claims & disputes with lessee s Ensure positive customer experience when product comes off lease Administrative support to oversee return program

3 Industry Needs Online visibility to shipments, assets returned Knowledgeable, professional interface at pick up Turnkey, comprehensive logistics solution Recovery, restoration of units for redeployment Trained, knowledgeable people specific to your product Disposition, clean, minor repair Regional, flexible warehouse space Serialized asset tracking Global visibility across multiple locations

4 Industry Strategies Partner for logistics support Market sustainability programs Offer client option for product buy out Used equipment options: re-sell, reuse, refurbish, reclaim parts, & recycle Resell overseas in emerging markets

5 Lease Return Solution Standard pre-call process collects origin requirements & alerts client Professional drivers knowledgeable at pick up Serial number validation at shipment origin Product pad wrapped, corner boarded handled into truck correctly, secured in truck ensuring damage free transport

6 Lease Return Solution CRST Specialized Transportation Distribution Centers act as regional collection sites providing field disposition CRST Specialized Transportation s inventory management system allows disposition in-field & provides global visibility by model & serial number CRST Specialized Transportation transportation options LTL, Direct & Transportation Management

7 Lease Return Solution On-site asset scanning at pickup collects serial numbers & other customer relevant data Provides real time alert to client with specific asset details retrieved Provides immediate asset validation for customer and customer s clients

8 Financial Case Study Customer Requirements Manage equipment returns from thousands of locations into the warehouses for disposition and re-sale Ensure customers receive guidance and support when their equipment goes off lease and requires return Guarantee customers the ability to meet all deadlines Our Solutions Centralized customer service support Web based rating and shipment execution program Customer appointment and de-installation services Confirmation of equipment serial numbers In-transit inventory visibility and imaged POD Performance reporting Customer Benefit Reduced fixed employee cost through customer service outsourcing to CRST Specialized Transportation Enhanced customer satisfaction through execution of key SOPs Convert used assets to cash in reduced time frame

9 Specialized Specialized Supply Supply Chain Chain Solutions CRST Specialized Transportation Corporate Overview

10 CRST Specialized Transportation Asset based, specialized motor carrier with $250 million annual revenues. Owned by CRST International with more than $1.4B in revenue. Servicing clients products worldwide that require: Specialized equipment Specialized handling - value added services Providing services to businesses and consumers Specialized truckload and less then truckload transportation Final mile and first mile services Other unique, complex logistic services

11 Summary of Services An asset-based specialized supply chain solutions provider of: High Value Products High Touch Care Value Added On-Site Services Technology Partnership

12 Key Markets Served Retail Fixtures Healthcare Telecommunications Financial Industrial Machinery Museum & Fine Art Office Equipment High-Tech Consumer Products Trade Shows Motorcycles Entertainment Equipment 377,000 shipments in 2015

13 Value Proposition Committed to high touch, high value, specialized transportation LTL, TL and partial TL capacity options Experienced and highly qualified drivers Modern fleet Superior transit times (when compared to other padded van providers) Industry leading service metrics and safety scores Ability to offer supply chain solutions Warehousing VMI Forward Deployment Kitting Light Assembly Enterprise Capabilities Flatbed Dedicated Inter-modal Expedited

14 Operating Models LTL Network Direct Service Inside pick-up & delivery, experienced drivers, air ride, lift-gates, decking, pads, straps, double slot logistics, walk-boards.

15 Padded Van Network 54 DC s in the US and Canada 360 scheduled departures weekly Real-time shipment tracking 65% of shipments fall into daily service areas Less than 0.5% claim frequency Over 350 local P&D trucks 2-person experienced crews SOP includes 24 hour pre-call Site surveys, inside services, set in place, unpack, debris removal Value added services Warehousing Vendor Managed Inventory Management of product demonstration / loan programs 15

16 54 Distribution Centers Edmonton Vancouver Calgary Saskatoon Regina Winnipeg Seattle Spokane Billings Minneapolis Ottawa Quebec Montreal Prince Edward Moncton Portland Boise Milwaukee Toronto Halifax Detroit Rochester Boston Sacramento Los Angeles San Jose San Diego Las Vegas Salt Lake City Phoenix Denver Albuquerque Kansas City Dallas Iowa City Little Rock St. Louis Chicago Nashville Columbus Atlanta RI Pittsburgh Hartford, CT New York Philadelphia Delaware Baltimore Richmond Raleigh San Antonio Houston Tampa Jacksonville Orlando Pompano Beach

17 Residential Delivery/Final Mile First & final mile and total transportation Home delivery & product installation Specialized job site delivery services Scalable warehousing & value added services Deluxing & truckload blanket-wrap 17

18 135 Final Mile Providers Newfoundland British Columbia Alberta Saskatchuan Washington Montana Wyoming Idaho Oregon California Nevada Utah Colorado Arizona New Mexico Manitoba North Dakota South Dakota Nebraska Kansas Oklahoma Minnesota Iowa MIssouri Arkansas Wisconsin Illinois Indiana Kentucky Michigan Ohio Tennessee Ontario New York Pennsylvania West Virginia Virginia Md Quebec NJ North Carolina Vt. NH Mass. Conn. Delaware RI Maine New Brunswick Prince Edward Nova Scotia Texas Louisiana MIssissippi Alabama Georgia Florida South Carolina Alaska Hawaii

19 Quality: Cargo Claim Prevention Frequency: number of claims paid as % of shipments

20 Our Technology End to End Visibility: Management Tools: Productivity Tools: Financial Support: Tracking SmartPhone Access Status Updates Electronic POD Inventory Visibility In-transit GPS Reporting On-time performance reporting Bar-code scanning Inventory Visibility Document Imaging Transportation management Electronic invoicing Shipment processing Electronic payment Document creation Billing summaries Transportation optimization MyCRST Specialized Transportation

21 Environmental Stewardship For our Customers Pad wrap services for over 40 years Recycle packaging from deliveries Monitor fuel consumption Help customers sustainability metrics For CRST Specialized Transportation Smart Way certification BIN ranking 2 Corporate recycle electronic equipment

22 For More Information To Learn More about how your company can benefit from logistics solutions customized by CRST Specialized Transportation contact: Randy Bodine, President Forum Logistics, Inc. Agent for CRST Specialized Transportation Direct: Cell: We Handle the Hard to Handle