Fall 2012 Update

Transcription

1 Fall 2012 Update Click FILE Print Introduction This is a complex update with many new features. These features are disabled. All of these features must be turned on, then configured, prior to first use. If you load this update without enabling these new tools, you can continue using the system much as you have before. Adds the ability to print International labels via Endicia DAZzle integration Adds the ability to print FedEx 2 Day AM services labels. Adds ability to print FedEx Ground To Canada labels Adds other new FedEx processing components to your system, including improvements to commodity entry options and International commercial invoices All USPS packages printed via DAZzle integration will automatically print in Stealth, unless insured. Adds many new Custom Packaging tools to your system Introduces support for IC Verify 4.2 credit card integration software. Supports UPS 15 integration Adds the ability to pro rate Mailbox rental rates Adds the ability to turn off Stacking and Turning at the inventory item level, as well as turn that feature on and off generally. Allows you to set limits on the total number of boxes used with stacking Some of these features require you to spend several minutes performing important setup tasks before use. Please take several moments to carefully review this document for details. Table Of Contents Introduction...1 Update Component Training Videos...2 USPS International Processing Using Endicia DAZzle...2 USPS International Endicia DAZzle Setup Layout Files...3 USPS International Endicia DAZzle Setup Needed DAZzle...3 USPS International Endicia DAZzle Setup Needed Layout Files Location...4 USPS International Endicia DAZzle Setup Needed ReSource...4 USPS International Endicia DAZzle Setup ReSource Default Label File Selection...5 USPS International Endicia DAZzle Setup ReSource First Class...5 USPS International Endicia DAZzle Processing...6 USPS International Endicia DAZzle Shipping Label Selection...6 USPS International Endicia DAZzle Shipping APO...6

2 USPS International Endicia DAZzle Shipping Commodities Entry...6 USPS International Endicia DAZzle Customs Forms Selection...8 Mailbox Changes Prorate Mailbox Rental Fees...9 Mailbox Changes Mailforwarding Activity Report...10 New Custom Packaging Features Added...10 New Custom Packaging Features Setup...10 New Custom Packaging Features Explanation Of Concepts...11 Custom Packaging & Inventory New Stacking Options...13 Changes to Employee records...13 FedEx Processing Improvements...14 FedEx Processing Improvements International Shipping...14 FedEx Processing Improvements International Return Addresses...15 FedEx Processing Improvements International Commodities Screen...16 FedEx Processing Improvements Requesting Commercial Invoices...17 FedEx Processing Improvements Ground Commodity Entry Fields...17 FedEx Processing Improvements Missing Phone Number Warning...18 Credit Card Processing Changes IC Verify Credit Card Processing Changes IC Verify Partial Authorizations...19 Marketing Screen (Orange Prompt Screen) Sequence Changed...20 Other Program Changes...20 Adding New Services To Your Shipping Screen Layout...22 Download The Fall Update...22 Update Component Training Videos To help you understand how to use the new tools included in this update, we have added video training tools to our Help system. For instance, you can view a quick training video on International Endicia setup, how to use the International Commodity screen, as well as other topics. Click HELP ReSource Help, then click the Videos, Shipping Topics link for a listing. USPS International Processing Using Endicia DAZzle Review the Video USPS International Shipping Setup in our Help system Videos section. THESE SETUP STEPS MUST BE DONE ON EACH MACHINE IN YOUR STORE We expanded our integration with Endicia s DAZzle program to include USPS international services. You must perform several important setup steps on each machine first before using these new tools. You will choose between two label formats for International; 4x6 or 8x11. Label layouts have to be preconfigured before using this new tool. Depending on the label format selected, you will get multiple labels 2

3 Attach one label to the shipment. Any remaining labels will be attached to the shipment in an adhesive pouch you supply. The amount of labels printed might vary. Commodity details are required, so the process includes an additional screen to enter such information. International shipping is a very complex topic, for any carrier. For USPS, there are commodities to be defined, appropriate descriptions to be used, service specific layout files to be chosen, and other tasks. If you do not understand these processes, do not ship International until you feel comfortable. USPS International Endicia DAZzle Setup Layout Files Summary: Configure APO & US Territory (Large & Small) on each machine in your store, designating their printer and size. Configure International Label (Large & Small) on each machine in your store Existing DAZzle Users: You probably have International layout files you have already configured. This update will take these files from their default location to the location on your system where they can be used with the integrated processing. If two labels layout files (i.e. International Label) have the same name, in different locations, it will compare, leaving the more current file in the correct location. This means, for existing International shippers, you may have setup tasks already completed for you. However, please take a moment to check each machine to confirm that these labels are setup correctly. USPS International Endicia DAZzle Setup Needed DAZzle **IMPORTANT: You must first configure each International Label Layout file, on each machine in your store. Layout setup is conducted within the Endicia DAZzle program. The following Layout files need to be opened on each POS system, in the DAZzle program. You have a choice between printing on plain paper i.e. 8.5 x 11 or 4x6 on your label printer. Printing Using Your Label Printer APO FPO Small 6x4.lyt and International Label Small 6x4.lyt Printing Using Your Plain Paper Printer APO FPO Mail Shipping Label.lyt International Label Large.lyt 3

4 After choosing the appropriate label/paper size, click Test Print to confirm a test prints correctly. You will open the appropriate layout files relative to size, specify a printer name in Printer setup, save the layout with the printer information. USPS International Endicia DAZzle Setup Needed Layout Files Location Shown above is where the International Layout Files are installed by default When this update applies, it will duplicate these files to another location C:\Program Files\Envelope Manager\Dazzle This new location is what must be used. This has been true of Domestic layout files for many years. When you work with Endicia support, make sure they are modifying these files in this new location USPS International Endicia DAZzle Setup Needed ReSource To begin using ReSource DAZzle integration open Shipping Setup Carrier (tab) USPS (subtab) and turn on the option Use DAZzle for International. These steps must be repeated on each system in your store. 4

5 USPS International Endicia DAZzle Setup ReSource Default Label File Selection This update allows you to specify the default label selection for the most common types of Domestic and International shipping. You must set these selections ahead of time. Click FILE Program Setup Shipping Setup Click Carrier, then USPS Using the menus, make label file selections similar to what is shown below Any existing setup you may have already does not need to be changed. USPS International Endicia DAZzle Setup ReSource First Class USPS rules requires that International First Class must be printed on a 4 x 6 label. You must pick International Label Small 6 x 4, as is shown above 5

6 USPS International Endicia DAZzle Processing You begin the steps to process an international USPS shipment just like you do for all shipments type a destination country, Postal Code range, dimensions, weight, enter an address, etc. Select a USPS service, and then click on Process. From this point, you are required to complete new additional steps for USPS International. You must select the correct label for your shipment, then fill out commodities information, select the appropriate customs form. Steps for this are outlined in detail below. USPS International Endicia DAZzle Shipping Label Selection After you click Process, when the system prompts for the layout, you need to pick which format you need choose from the International layouts. You can choose to use either 4 x 6 or 8.5 x 11 stock. These files have to be setup first, in DAZzle, on each machine in your store (see preceding paragraphs). You will select the appropriate label layout file. Click on Use Dazzle to complete this process. USPS International Endicia DAZzle Shipping APO The system will not select the APO label file automatically if you choose an APO address at the shipping screen. Remember to toggle to the appropriate APO label format when processing APO shipments. USPS International Endicia DAZzle Shipping Commodities Entry After selecting the appropriate international label, you then are required to complete this Commodity Entry form. You will be presented with an additional screen. IMPORTANT: Only ALL information noted below must be completed for the shipment to process 6

7 Review the Video International Commodities Screen in our Help system, Videos section dities.html REQUIRED ORANGE SECTION: You must enter the Package Contents, pick the Contents Type, and fill in at least one Commodity. RECOMMENDED ORANGE SECTION: CONTENTS CERTIFICATION: Optional: if you can verify the contents, check The customs information is certified to be correct: and fill in the name of the certifier. R EQUIRED ORANGE SECTION/CUSTOMS FORM: You must select the appropriate customs form for your shipment. We attempt to make the correct selection for you. If you are uncertain, contact Endicia support for help making the correct selection. REQUIRED PINK SECTION: COMMODITIES DETAIL: You use this section to build a commodity list. AT LEAST ONE LINE IS REQUIRED Itemize each part of the shipment. For example, if you have a shipment with toys, books, and clothes, you would have 3 lines, itemizing the quantity, weight, value, and other information for each. The sum of these must agree with the scale weight and value. Click ADD for each line. Questions? Contact Endicia support to learn how to create a correct commodities list. 7

8 USPS International Endicia DAZzle Customs Forms Selection As noted above, in the orange area, you must pick the appropriate customs form, based on the service and on the total customs value. First class and Priority small box and letter use the 2976 form. Priority parcels and medium & large boxes use 2976 A. Any parcel whose contents is greater than $400 use the 2976 A. For Express Mail, which form to use depends on the requirements of the destination country. Consult the IMM country listing to determine which form to use. For Global Express Guaranteed, the form 6182 is NOT generated you need to obtain the form from the post office and manually fill it in. If you Cancel, the system will return to the Shipping screen to just before you clicked Process. Done finishes the process and immediately sends the information to DAZzle. 8

9 Mailbox Changes Prorate Mailbox Rental Fees We expanded the mailbox rent calculations to include prorating. It can calculate either back to the beginning of the current month or to the beginning of the following month. The Mailbox Setup screen now uses three tabs: General hasn t changed, but the other options are now split to Rents and Defaults (the standard fee and deposit amounts). New Pro rate Box Rent options are on the Rents tab: Pro Rate Box Rent feature is disabled until you turn it on through Mailbox Setup The first row of options is when to pro rate. The second row is how to pro rate if desired. The option From beginning of the month lowers the rent, as there are days in the current term when the user did not rent the box, shortening the first tem. The option To first of next month to the start of the next month increases the rent, as the days left in the current month lengthen the first term. The option Choose when renting a box adds a Pro Rate Option panel to the box details screen. The default option comes from setup, but you can change it whenever you need. The pro rated rent is either added to or subtracted from the first rent payment. To aid your decision, the New term begins on and the New term will expire on fields identify the actual dates of the term, and the Current Balance shows the rent due. In this example, pro rating to the first of the next month means there are an additional 11 days (Sept 20 through Sept 30) to charge for rent. The $36.00 is split to a per day fee, 92 days (Oct 1 through Dec 31) for $0.39 per day. The additional $4.29 is added to the basic rate of $

10 Mailbox Changes Mailforwarding Activity Report We added a new report: Mail Forwarding Activity, found in the Mailbox category in the Reports screen. It lists the forwarding deposits used for forwarding mail in the selected time. New Custom Packaging Features Added New features in Custom Packaging Custom Packaging now has computations for several new elements: Stacking multiple inventory boxes to contain an item. Turning box corners to fit an item in essence making a box narrower and longer. Placing a skid underneath a box. Extra support braces inside crates. Specify additional minutes to pack for various components. New Custom Packaging Features Setup The setup screen has been rearranged and new fields available: 10

11 Also, on the Other Inventory tab, a new field for which type of board to use when adding internal supports to a crate (your numbers may vary): The Custom Packaging Screen was also slightly rearranged to make room for these new features. New Custom Packaging Features Explanation Of Concepts Stacking: For when there isn t a box in inventory tall enough to contain an item, or when no single box fits well. This takes two of the same box and stacks them to increase the height. The flaps are tucked (and taped) inside each other to form a fairly rigid compound box. Example where this is useful: A golf bag, 16x13x45, is relatively tall, and to get a box large enough, it may leave a lot of extra space around the bag. However, if by stacking three (3) 16x16x16 boxes together, a 16x16x48 compound box is possible. In this case, the system will figure the final dimensions as 16x16x45 to keep it trim. Since stacking allows for nearly any height, the system will keep use just enough height to contain the item, including any cushioning material specified (such as wraps or fill) Stacking Setup: The setup fields are: Allow Box Stacking clear the check to not use this option. Box Space Before Stacking the number of inches (or centimeters for folks using metric) of extra space in an inventory box before the system will resort to stacking. In the above golf bag example, if you have a 20 x 20 x 48 box in inventory, the golf bag will fit inside it, but there will be a lot of extra space. Since the 20 width is greater than 5 inches in setup, the system will resort to using three 16x16x16 boxes. Stack Add Minutes since stacking takes a bit of time, the system will automatically add this number of minutes to the labor time when it resorts to stacking. The number and type of boxes to stack as well as the computed dimensions print on the Confirmation Receipt. The extra height and extra cardboard thickness on the length and width flow through to the shipping screen. Turning: 11

12 For when there isn t a box in inventory long enough to contain an item, or when no single box fits well and stacking is not an option; This takes an inventory box and makes new corners, borrowing from the width to increase the length. Example where this is useful: A framed poster is brought in that measures 48x1x24. You have a 48x6x36 box. However, since it has a glass face, it is wise to wrap it, so the final item would be 49x2x25 slightly too big for the box. By borrowing 4 inches from the width to make it a little longer, we d have a 52x2x26 big enough for what this need. The setup fields are: Allow Box Corner Turning clear the check to not use this option. Box Space Before Turning the number of inches (or centimeters for folks using metric) of extra space in an inventory box before the system will resort to turning. In other words, all available inventory boxes would have to be too big by this amount before resorting to turning. Turn Add Minutes since turning takes a bit of time, the system will automatically add this number of minutes to the labor time when it resorts to turning. Minimum Width since turning takes from a box s width to add to the length, there should be some limit to how narrow to make the box. This allows for narrow but real widths to help protect the item inside. If you wish to allow turning to essentially completely flat, set this to zero. The turned dimensions appear on the Confirmation Receipt. The new outside dimensions flow through to the shipping screen. Skids under Boxes: Sometimes an item it just too big or heavy for a regular person to handle it, so putting it on skids makes life much easier. It may not need the protection, and expense, of a full crate protecting in from regular bumps and scrapes would only take some cardboard. In these situations, all that is needed is two or three (depending the length of the item) skid boards to allow a pallet jack to get under it. The system incorporates a couple plywood strips (from the light plywood sheet configured in the Crating Materials tab) to go inside the box, figures the number of skids just as it does for a crate, and a few screws to attach it. To add a skid to any box situation, open up the custom box form (double click the situation details) and check the Use Skid box. The additional materials appear on the Confirmation Receipt. The additional height flows through to the shipping screen. Extra bracing inside crates: 12

13 Sometimes a valuable & odd shaped item needs extra support to keep it from shifting around inside a crate. To add any extra boards, open up the custom box form (double click the situation details) and enter any number of extra boards needed. The system computes boards that span the crate internal dimension and adds 4 screws per board. The extra materials appear on the Confirmation Receipt. Custom Packaging & Inventory New Stacking Options A couple minor enhancements to the Custom Packaging Estimator: First, we added a field in Custom Packaging Setup, Option tab, just to the right of the Stacking options: Max Stack Quantity: the maximum number of boxes to stack to make a container. Use it if you find some situations that are just too much effort. Example: theoretically, when boxing a 6 foot item, the system could suggest stacking six 1 foot boxes. For some sites, that is reasonable, others may wish to limit the number to 3 or 4. Second, we added two new check boxes in Inventory, Packaging tab, just under the Use as a container for custom packaging option. This container can be stacked in custom packaging: if a particular box cannot be stacked, clear this checkbox. This container can be turned in custom packaging: if a particular box cannot have its corners turned to make narrower, longer box, clear this checkbox. Example: garment boxes are typically not stackable nor turn able as the lid is not comprised of four flaps. Changes to Employee records The names for employees are now split between first and last names. The system has attempted to split the names of any existing employees, please visit the Employees tab of Store Information and check the split. There is a new option on the Employees tab to record any employee as a (sales) representative as well. Checking this box means the system will create a representative record for employees. 13

14 FedEx Processing Improvements This update adds improved FedEx processing components to your system. Changes to international processing were a FedEx business rules requirement. Among the improvements we have added to your system: Label printing for FedEx Ground to Canada, as well as documentation tools Label printing for FedEx 2 Day AM services Enhancements to International shipping processing Provides the ability to print International Commercial Invoices You do not need to perform any setup steps to begin using these new improvements. If you have not added FedEx Ground to Canada, or FedEx 2 Day services to your shipping screen layout yet, you will need to do so. See the section, Adding New Services To Your Shipping Screen. FedEx Processing Improvements International Shipping FedEx has instructed us to change how FedEx Authorized Shipping Centers (FASCs), process International shipments. For International FedEx shipments, your FedEx account will be billed As the Third Party Payor for Shipping Charges, and The Receiver will be designated as the Payor for Duties and Taxes. Your customer will be designated as the Sender of the shipment These settings are automatic and cannot be changed. If you are familiar with the process of shipping DHL International, this is the same billing method they use. The goal is to reduce the possibility of your account being back billed for Duties and Taxes, if there is an issue with payment on the Receiving side. You must enable International FedEx Shipping first. File Program Setup Shipping Setup Carrier FedEx Click Handle International FedEx Packages With FedEx Interface Choose whether you wish to process Documents, Packages, or both At the end of the shipment preparation process for FedEx International shipments, the FedEx Conditions of Contract will be displayed. You will must click I Agree to accept these Conditions in order to complete each shipment. This is a FedEx requirement. 14

15 FedEx Processing Improvements International Return Addresses You will be prompted to enter or select the Return address and Shipper to use. This can be an address already saved in the system for the selected customer, or you can enter a new Return address for this shipment. For FedEx Shipments, you can also enter the Exporter Identification Number and Type for this shipment. 15

16 FedEx Processing Improvements International Commodities Screen The Commodity screen has been re arranged to allow for some additional fields and functions. For shipments other than FedEx International Ground, the screen now looks like the screen below: The blank section in the lower right is used for NAFTA Commodity information, and will only appear for Ground Shipments. There is also a new button in the lower left called Request Commercial Invoice, clicking this will take you an additional Entry screen where you can enter information to appear on the Commercial Invoice that FedEx can create for you as part of the shipping Transaction. With all commodity entry questions, FedEx International Help Desk is your best guide for questions regarding what information should be entered in the Commodity screen. Review the Video International Commodities Screen in our Help system, Videos section 16

17 FedEx Processing Improvements Requesting Commercial Invoices FedEx can return a Commercial Invoice along with the label based on the shipment information. There are many additional fields that are not required to complete the shipment, but that will appear on the returned Commercial Invoice document. Clicking the Request Commercial Invoice button allows you to request a Commercial Invoice, and also enter any additional Information that you wish to appear on it. Not all fields are required, however if you wish information printed on the form it needs to be included at this step. Click Ok when your entry is complete to finish the shipment, or Cancel to go back to the Commodities screen. When the shipment is processed, the Shipping labels will print, and a PDF file of the Commercial Invoice will be displayed. You will need to Print the Commercial Invoice from the displayed window using the Printer Icon, it does not print automatically. 17

18 FedEx Processing Improvements International Ground Commodity Entry Fields This form is only required if the shipper is trying to claim NAFTA status to eliminate the duties and taxes associated with the shipment. It should not be required for all IG shipments from US to Canada. Contact the carrier. For FedEx International Ground Shipments to Canada, the Required for NAFTA Shipments section will appear, in addition to the other Commodity information as shown above. Please complete this section for FedEx International Ground shipments. FedEx Processing Improvements Missing Phone Number Warning A valid 9 digit phone number is a requirement for processing FedEx and FedEx Ground shipments. If you attempt to Save or Use an address, with a FedEx service already selected at the shipping screen, you will receive a warning as is shown. Enter a valid consignee address to continue. If you do not know the consignee (recipient) phone number, our suggestion is to use your customer s phone number. If you started with a saved address, the Telephone field is empty, and you selected FedEx as the Carrier, when you click Process, you will see the address entry screen. The program will require that you enter the Telephone number at that point. Requiring the Phone number is not new, we previously required it at the end of the process on the FedEx Information form, this is a change to make entry more consistent. 18

19 Credit Card Processing Changes IC Verify This update adds support for the new IC Verify version There is no reason to upgrade at this time. However, this gives users the ability to upgrade if they choose to do so. Example reasons to upgrade are, the purchase of a new machine, or for users denied support by IC Verify because of older versions, or other individual issues. There is one functional addition to this new version relative to older versions; support for partial authorizations. This is discussed below. Credit Card Processing Changes IC Verify Partial Authorizations Newer versions of ICV support partial authorizations, where the processor or bank does not approve the full amount, rather only a portion. This means you may not receive all the money you asked for. In these situations, POS will offer you choices. All of what is discussed below is available only if you are using IC Verify 4.2.0, and then only when using a supported processing platform, that also supports partial payment authorization. At the Card Processing screen, if a partial authorization is returned, you will be given a prompt like this: Void try a different card: you MUST manually void the partial authorization in IC Verify. You can then process a different card. Accept Return to POS: the amount that was authorized will return to POS as a partial tender. Back at POS, you can then accept money a different way, ex. cash, check, or on account, or 19

20 remove items from the transaction. If you remove items, and the amount authorized is greater than the sale, the difference appears as change. The need for this new feature should be rare. The most common reason for this scenario is when a customer presents a credit card for payment, where their available funds are almost exhausted. Formerly, this card would be entirely denied. Now, for stores using platforms where partial approval is supported, you will be given the opportunity to continue the sale by receiving the balance via another mode of payment such as cash. Example: 1. Customer wishes to purchase 5 calendars at $10.00 each. Total plus tax is $ Their card, however, is only approved for $ At the above prompt, click Accept return to POS. 4. Back at POS, change the quantity of calendars to With tax, the total is now $21.45 and shows $1.80 in change. 6. Click Process. 7. The charge receipt prints for the $ The sales receipt prints with $1.80 in change. 9. Return $1.80 in cash to the customer. Notes: The POS screen no longer requires that credit cards be processed last. If you do not have the system automatically process after taking a tender, after taking a credit card payment, the POS screen will remain ready for more input click Process to finish the sale. If a card payment is present on the POS screen (after taking a payment), clicking the Credit Card button will remove the card tender from the transaction. The system will warn you to manually void the card in IC Verify. When batching AR balances to credit cards on file, if a partial authorization is returned, the system will only credit the account for the partial amount. The rest will remain outstanding. Marketing Screen (Orange Prompt Screen) Sequence Changed The optional additional marketing information screen (the Orange pop up) that appears at the end of a transaction now appears after the credit card processing screen. Formerly, this appeared in a different sequence than Cash, Check, On Account, etc. This is now consistent with other payment types. Making this sequence consistent was a necessary security change to processing. Other Program Changes The following minor changes are included in this update as well: The A/R Aging reports now have sorting options. 20

21 The Physical Inventory report now has shading on alternate rows. The Shipping Detail reports now include the carrier name for shipments processed through Other Carriers and groups them by both carrier and service. Add South Sudan as a country. Include DHL service to there. The size of the receipt comment increases to 500 characters (used to be 80). Removed the Pack and Weight columns from the Inventory Price List and expanded the description. Can now enter letters when changing a mailbox number. Turn on return receipt endorsement option when using Return Receipt with DAZzle. To address a DAZzle Valid Combination Error, we no longer show the option to apply free Delivery Confirmation if other selected specials don t allow it (ex. certified, certificate of mailing, or signature confirmation). Your system has been updated to attest FedEx Transit (ETA) figures received from the carrier. The tax summary section on AR Statements no longer lists amounts paid for at the time of the transaction, i.e. not put on account. This applies mostly to Canada, but is available worldwide. Adjust calculation of fuel surcharges to match new carrier computations. Resolved a date miscalculation error. When processing DHL packages, the Duties/Taxes Pay Type can no longer be changed from Receiver. Receiver as pay type is the only payment type that is supported by DHL in the current RSA/DHL business model. Shipments requiring any other Pay Type should be shipped by other means in consultation with DHL/RSA. When selecting Special Services, and the Options Panel is displayed for additional selections (I.e. Amount, Signature Type), clicking the OK and Cancel buttons at the bottom of the screen will now work the same as the OK and Cancel buttons on that panel and close the panel. Previously, clicking the main OK and Cancel would both have the effect of cancelling the Options selection and closing the Special Services screen. Active receipts can no longer be printed from the Receipt Lookup screen. Fixed an issue when printing the Z Report by Day or Date Range where the date range shown at the top of the report was incorrect. Data on the Report was correct. Fixed invalid combination error when processing oversize Parcel Post shipments through DAZzle. Please contact ReSource Customer Service if you have questions regarding any of the changes shown above. 21

22 Adding New Services To Your Shipping Screen Layout You will add the new integrated (FedEx Ground To Canada, FedEx 2 Day AM) services using the following steps: 1. Open the Shipping Screen, on your Server 2. Hold down CTRL F1 keys together on your keyboard. You may need to do this a couple times, until the SETUP menu at the top of the screen turns black like the other menus 3. Right click on a blank button on your Shipping Screen 4. A menu of available services will appear. Pick by left clicking the Carrier Service you wish to assign to the button you chose. 5. Continue to add other services as desired 6. At the bottom of the shipping screen, you can choose either the Arrow or 2 Add l Rates to obtain additional space for more buttons 7. When finished creating your new layout, Exit the shipping screen 8. Close and reopen ReSource on any Client machines so that they load your new carrier layouts. Download The Fall Update Most systems will receive this update automatically. If yours does not, or you have other needs, you can also manually download this update by visiting the following web address: Open a web browser Type this address exactly as shown above SAVE this file to the desktop of each machine on which it is needed. RUN this file with ReSource closed on all machines 22