QUALIFICATION PACK OCCUPATIONAL STANDARDS FOR AEROSPACE & AVIATION INDUSTRY SECTOR: AEROSPACE AND AVIATION. OCCUPATION: Loading & Unloading

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1 QUALIFICATION PACK OCCUPATIONAL STANDARDS FOR AEROSPACE & AVIATION INDUSTRY OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Aerospace and Aviation Sector Skills Council (AASSC) TTI, HAL Suranjandas Road, Vimanapura Bangalore Karnataka INDIA contact@aassc.in Introduction Qualifications Pack Airline Cargo Assistant (Options : Airside Vehicle Operator) SECTOR: AEROSPACE AND AVIATION SUB-SECTOR: Airline OCCUPATION: Loading & Unloading REFERENCE ID: AAS/Q0103 ALIGNED TO: NCO-2015/ Contents 1 Introduction and Contacts.... P.1 2 Qualifications Pack..P.2 3 Glossary of Key Terms...P.3 4 OS Units P.4 5 Annexure: Nomenclature for QP & NOS P.29 6 Assessment Criteria...P.31 Brief Job Description: Ensures smooth handling of cargo throughout Cargo / Ramp Operations by performing multi-skilled role while utilising the resources provided effectively. Tasks required to perform Air cargo handling include, but are not limited to, documentation, customer service, acceptance, delivery, breakdown, build up, equipment operation and transport. Option 1: Airside Vehicle Operator An Airside Vehicle Operator will be safely operating a vehicle on the airfield in the airside in a controlled manner, following airside markings and driving regulations. Personal Attributes: The individual should have basic communication skills and good inter-personal skills. Ability to stand and walk for long periods of time with consistent kneeling, squatting and reaching above the head.

2 Qualifications Pack for Airline Cargo Assistant Qualifications Pack Code AAS/Q0103 Job Details Job Role Airline Cargo Assistant Credits (NSQF) TBD Version number 1.0 Sector Aviation & Aerospace Drafted on 03/10/2016 Sub-sector Airline Last reviewed on 20/02/2017 Occupation Loading & Unloading Next review date 20/02/2020 NSQC Clearance On NA Job Role Role Description NSQF Minimum Educational Qualifications Maximum Educational Qualifications Training (Suggested but not mandatory) Minimum Job Entry Age Experience Applicable National Occupational Standards (NOS) Airline Cargo Assistant Ensures smooth handling of cargo throughout Cargo / Ramp Operations by performing multi-skilled role while utilising the resources provided effectively. 3 Class X Not Applicable Not Applicable 18 years Not Applicable Compulsory: 1. AAS/N0502 Follow safety and security procedures 2. AAS/N0102 Accept and prepare cargo and mail for air transport under the supervision of the supervisor 3. AAS/N0101 Delivery of incoming cargo and mail 4. AAS/N0503 Work Effectively in a Team Options (not mandatory): Option 1 (Airside Vehicle Operator): 1.1. AAS/N0702 Operate a vehicle airside Performance Criteria As described in the relevant OS units 2

3 Qualifications Pack for Airline Cargo Assistant Definitions Keywords /Terms Sector Sub-sector Occupation Function Job Role OS Performance Criteria NOS Qualifications Pack Code Qualifications Pack Unit Code Unit Title Description Knowledge and Understanding Organisational Context Technical Knowledge Description Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of OS. Job role defines a unique set of functions that together form a unique employment opportunity in an organisation. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Unit Code is a unique identifier for an Occupational Standard, which is denoted by an N. Unit Title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for. Knowledge and Understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual needs in order to perform to the required standard. Organisational Context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities. 3

4 AAS/N0502 Follow safety and security procedures National Occupational Standard Overview This unit is about following safety and security procedures. 4

5 AAS/N0502 Unit Code National Occupational Standard Unit Title (Task) Description Scope Performance Criteria (PC) w.r.t. the Scope Element Comprehending the safety and security procedures for conduct of operations Follow safety and security procedures AAS/N0502 Follow safety and security procedures This unit is about following of safety and security procedures as defined by organisational policies and regulatory guidelines This OS unit/task covers the following: Comprehending the safety and security procedures for conduct of operations Performance Criteria Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes) To be competent, the user/individual on the job must be able to: PC1. comply with the organisation s safety and security policies and procedures PC2. comply with the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference PC3. report any identified breaches of safety, and security policies and procedures to the designated person PC4. coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment PC5. identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual s authority PC6. report any hazards outside the individual s authority to the relevant person in line with organisational procedures and regulatory guidelines PC7. follow organisation s emergency procedures for accidents, fires or acts of unlawful interference PC8. identify and recommend opportunities for improving health, safety, and security to the designated person PC9. complete all health and safety records are updates and procedures well defined The user/individual on the job needs to know and understand: KA1. hazard identification and risk management as defined within the organisational policy and procedures KA2. regulatory requirements and organisation s procedures for maintenance of safety and security standards and individual s role and responsibilities in relation to this KA3. how and when to report hazards KA4. the limits of responsibility for dealing with hazards 5

6 AAS/N0502 B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills Follow safety and security procedures KA5. the organisation s emergency procedures for different emergency situations and the importance of following these KA6. importance of maintaining high standards of safety and security KA7. implications that any non-compliance with safety and security may have on individuals and the organisation The user/individual on the job needs to know and understand: KB1. different types of breaches of safety and security and how and when to report these KB2. evacuation procedures for workers and passengers KB3. how to summon medical assistance and the emergency services, where necessary KB4. how to use the health, safety and accident reporting procedures and the importance of these KB5. regulatory guidelines on dealing with safety and security emergencies Writing Skills The user/ individual on the job needs to know and understand how to: SA1. complete accurately a well written report in English language detailing the situations of emergency with attention to detail Reading Skills SA2. read instructions/guidelines/procedures/rules Oral Communication (Listening and Speaking skills) B. Professional Skills SA3. listen to and orally communicate information with all concerned Decision Making SB1. make decisions on a suitable course of action or response if permitted by the authority matrix Plan and Organise SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines Customer Centricity SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain cordial work relationship 6

7 AAS/N0502 Follow safety and security procedures Problem Solving SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management Analytical Thinking SB7. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking SB8. concentrate on task at hand and complete it without errors SB9. apply balanced judgments to different situations 7

8 AAS/N0502 Follow safety and security procedures NOS Version Control NOS Code AAS/N0502 Credits(NSQF) TBD Version number 1.0 Industry Aerospace and Aviation Drafted on 13/09/2016 Industry Sub-sector Airline Last reviewed on 20/02/2017 Occupation Loading & Unloading Next review date 20/02/2020 Back to QP 8

9 AAS/N0102 Accept and prepare cargo mail for air transport under the supervision of the supervisor National Occupational Standard Overview This unit is about preparing loads to be transported by air 9

10 AAS/N0102 National Occupational Standard Unit Code Unit Title (Task) Description Scope Accept and prepare cargo mail for air transport under the supervision of the supervisor AAS/N0102 Performance Criteria (PC) w.r.t. the Scope Element Accept cargo and mail for air transport Accept and prepare cargo and mail for air transport under the supervision of the supervisor Prepare cargo and mail for air transport Accept cargo and mail for air transport Prepare cargo and mail for air transport Performance Criteria To be competent, the user/individual on the job must be able to: PC1. receive cargo or mail documents from the shipper and verify the air waybill number and the booking of cargo or mail. PC2. verify that the required documents pertaining to the cargo or mail shipment is in line with organisational and regulatory requirements. PC3. perform visual inspection of the cargo or mail to identify any existing damage to the cargo or mail and make records of the same. PC4. perform weight check of the cargo to confirm that the weight and dimensions of the cargo are in line with the information on the Air waybill Number / booking. PC5. process the cargo and mail for security check as per regulatory guidelines PC6. oversee the stacking of the cargo and record the location of the cargo in the storage area for future retrieval. Prepare cargo and mail for air transport PC7. oversee the retrieval for cargo buildup for air transport PC8. visually check the cargo transport container and or pallets to ascertain any existing damages to the containers. PC9. oversee the cargo build up including distribution of cargo across the containers / pallets and verify the same is in accordance with instructions of load distribution from load controller. PC10. verify the cargo air waybill details and number of shipments to confirm if the same matches as per the list of planned cargo for the specific flight. PC11. verify that all documents of the built up cargo are available and in accordance with the organisational and regulatory requirements. PC12. dispatch the built up cargo along with all the documents to the aircraft or loading areas for loading onto the aircraft PC13. update the cargo system with all relevant information as required Knowledge and Understanding (K) A. Organisational knowledge The user/individual on the job needs to know and understand: KA1. air transport rates set forth by the organisation along with details of individual charges 10

11 Accept and prepare cargo mail for air transport under the AAS/N0102 supervision of the supervisor (Knowledge of the KA2. appropriate reporting processes company / KA3. policies and procedures for handling sensitive cargo organisation and its processes) B. Technical knowledge Skills (S) A. Core Skills/ Generic Skills The user/individual on the job needs to know and understand: KB1. procedures for accepting cargo and the requisite documents for different types of cargo example Dangerous goods. KB2. how to identify hidden dangerous goods KB3. information contained on cargo airway bills. KB4. approved airport codes KB5. types of loading devices like Unit Load Devices (ULDs), pallets, trolleys. KB6. how to use the loading equipment in safe manner and the complementary safe manual handling procedures KB7. the consequences of inappropriate handling of cargo KB8. protection available for loads in different weather conditions KB9. appropriate reporting processes as per regulatory guidelines Writing Skills The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to air cargo transport Reading Skills SA2. interpret details of cargo and mail to be transported SA3. read the schedule and plan for cargo movement SA4. read and understand the instructions and conditions during cargo movement SA5. read and interpret guidelines with regards to dangerous goods by air SA6. read relevant manuals Oral Communication (Listening and Speaking skills) B. Professional Skills SA7. communicate clearly with supervisors and peers SA8. regularly communicate with all employees in the chain of activities to ensure activities are running smoothly SA9. share best practices with peers and subordinates Decision Making SB1. decide if the cargo and mail are fit for acceptance and transportation by air Plan and Organise SB2. monitor efficient functioning of all activities SB3. prioritise and execute tasks in within the scheduled time limits 11

12 AAS/N0102 Accept and prepare cargo mail for air transport under the supervision of the supervisor Customer Centricity SB4. communicate in clear and concise manner SB5. maintain effective customer relationship Problem Solving SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking Not Applicable Critical Thinking SB8. concentrate on task at hand and complete it without errors 12

13 AAS/N0102 Accept and prepare cargo mail for air transport under the supervision of the supervisor NOS Version Control NOS Code AAS/N0102 Credits(NSQF) TBD Version number 1.0 Industry Aerospace and Aviation Drafted on 03/10/2016 Industry Sub-sector Airline Last reviewed on 20/02/2017 Occupation Loading & Unloading Next review date 20/02/2020 Back to QP 13

14 AAS/N0702 Operate a vehicle airside National Occupational Standard Overview This unit is about driving safely on the airfield in a controlled manner, following airside markings and driving regulations. 14

15 AAS/N0702 Unit Code National Occupational Standard Unit Title (Task) Description Scope AAS/N0702 Operate a vehicle airside Performance Criteria (PC) w.r.t. the Scope Element Prepare a vehicle for airside use Manoeuvre a vehicle airside Operate a vehicle airside This unit is about driving safely on the airfield in a controlled manner, following airside signage/ markings and driving regulations This OS unit/task covers the following: Prepare the vehicle for airside use Manoeuvre the vehicle airside Maintain procedures and practices which contribute to the safety of airside traffic and apron operations Comply with airside accident, hazard and emergency procedures Performance Criteria To be competent, the user/individual on the job must be able to: PC1. make sure that airside driving authorization/ license is appropriate and valid to the vehicle PC2. confirm that the vehicle is lit and marked according to airside driving requirements PC3. complete documents relating to using the vehicle in line with the organisation procedures To be competent, the user/individual on the job must be able to: PC4. manoeuvre the vehicle in a controlled manner in all conditions PC5. park the vehicle safely in appropriate areas in line with organisation procedures PC6. follow airside signage/markings PC7. give priority to moving aircraft at all times PC8. maintain a safe distance between the vehicle and aircraft at all time as defined by regulatory guidelines PC9. make sure that all doors and shutters (where relevant) are closed while driving the vehicle PC10. reverse the vehicle according to organisational and regulatory guidelines PC11. be constantly vigilant when driving Maintain procedures and practices which contribute to safety of airside traffic and apron operations To be competent, the user/individual on the job must be able to: PC12. wear appropriate Personal Protective Equipment (PPE) while driving PC13. secure vehicle loads in line with the organisation procedures PC14. carry an airside driving license in line with the organisation procedures and regulatory guidelines PC15. take appropriate remedial action when foreign object debris (FOD) or spillage is seen on the airfield PC16. report dangerous or unsafe practices to appropriate authority 15

16 AAS/N0702 Comply with airside accident, hazard and emergency procedures Operate a vehicle airside PC17. get rid of all waste products in line with the organisation procedures and regulatory guidelines PC18. provide unhindered access for emergency services at all times To be competent, the user/individual on the job must be able to: PC19. report all airside accidents and emergencies in line with organisation procedures and regulatory guidelines PC20. respond to airside accidents and emergencies in line with organisation procedures and regulatory guidelines Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes) The user/individual on the job needs to know and understand: KA1. organisation safety policy and procedures; basic compliance to technical requirements and standards; safety and hazards KA2. organisation structure KA3. escalation procedure B. Technical knowledge Skills (S) A. Core Skills/ Generic Skills The user/individual on the job needs to know and understand: KB1. KB2. KB3. KB4. KB5. KB6. KB7. KB8. KB9. organisation and regulatory procedures as they may apply to airside traffic airside safety instruction airside safety areas (roads, manoeuvring areas, stands) in relation to license categories airside signs and markings aircraft crossing points airport and stand layout speed limits airside parking regulations regulations concerning reversing KB10. low visibility notification and operating procedures KB11. the effect that poor weather conditions including snow and ice, high winds, rain/surface water, lightning and heat on driving airside Writing Skills The user/ individual on the job needs to know and understand how to: SA1. complete documents related to use of vehicle 16

17 AAS/N0702 B. Professional Skills Reading Skills Operate a vehicle airside SA2. interpret airport and stand layout SA3. read airside safety instructions SA4. read airside parking regulations Oral Communication (Listening and Speaking skills) SA5. communicate clearly with supervisors and peers SA6. regularly communicate with all employees in the chain of activities to ensure efficient operations SA7. share best practices with peers and subordinates Decision Making SB1. understand types of faults occurring and how to deal with it Plan and Organise SB2. monitor efficient functioning of all activities SB3. prioritize and execute tasks in within the scheduled time limits Problem Solving SB4. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB5. identify and correct errors Analytical Thinking SB6. take the most appropriate remedial action when hazards are identified on the airfield Critical Thinking SB7. concentrate on the task at hand and complete it without errors 17

18 AAS/N0702 Operate a vehicle airside NOS Version Control NOS Code AAS/N0702 Credits(NSQF) TBD Version number 1.0 Industry Aerospace and Aviation Drafted on 07/09/2016 Industry Sub-sector Airline Last reviewed on 20/02/2017 Occupation Loading & Unloading Next review date 20/02/2020 Back to QP 18

19 AAS/N0101 Delivery of incoming cargo and mail National Occupational Standard Overview This unit is about the process of movement of cargo from aircraft to the warehouse and subsequent delivery of cargo and mail 19

20 AAS/N0101 Unit Code Unit Title (Task) Description National Occupational Standard Scope Delivery of incoming cargo and mail AAS/N0101 Delivery of incoming cargo and mail Performance Criteria (PC) w.r.t. the Scope Element Movement of cargo and mail from aircraft to warehouse Accept and process incoming air transport cargo and mail This OS unit/task covers the following: Movement of cargo and mail from aircraft to warehouse Delivery of cargo and mail Performance Criteria To be competent, the user/individual on the job must be able to: PC1. gather relevant information about incoming cargo with regards to volume and type of cargo and notify appropriate authorities as per applicable procedures PC2. deploy adequate equipment to handle the volume and type of incoming cargo at the cargo warehouse PC3. receive the incoming cargo and the associated documents at the aircraft/designated area PC4. transport the incoming cargo using proper equipment to the cargo processing base/warehouse PC5. stage the cargo at the designated area PC6. receive the cargo and the cargo documents at the incoming cargo processing base/warehouse Delivery of cargo and mail PC7. breakdown the cargo from its built up configuration and segregate the cargo based on air waybill numbers. PC8. verify the cargo air waybill numbers and the number of consignments against the incoming cargo documents received along with the cargo. PC9. visually check the condition of the cargo to ascertain any damage/ discrepancy with the cargo that might have occurred during transportation and record the same. PC10. oversee the storage and stacking of incoming cargo as per organisational and regulatory procedures and record the position of the cargo. PC11. update the cargo system with all the relevant information about the incoming cargo. PC12. notify the recipient of the shipper via channels as detailed by the organisation confirming the arrival of the cargo shipment. PC13. create a delivery order for the cargo in accordance with the organisational and regulatory procedures and policies. PC14. accept the delivery order charges/proof of payment of delivery order charges by the recipient or a verified representative of the recipient of the shipment. 20

21 AAS/N0101 Delivery of incoming cargo and mail PC15. retrieve the cargo shipment from its storage area and deliver the same to the recipient of the shipment or its verified representative. PC16. update the cargo system with the delivery of the shipment and store the confirmation of delivery documents along with cargo documents for record purposes as per organisational policies Knowledge and Understanding (K) A. Organisational knowledge (Knowledge of the company / organisation and its processes) The user/individual on the job needs to know and understand: KA1. organisation procedures for incoming cargo and mail movement KA2. organisation procedures for creating delivery orders and the various rates and charges for delivery of a shipment. KA3. appropriate reporting processes KA4. appropriate sections of the organisation cargo handling manual KA5. appropriate sections of the organisation ground operations manual B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills The user/individual on the job needs to know and understand: KB1. read and comprehend the details in air waybill KB2. types of loading devices such as Unit Load Device (ULD). KB3. how to use the loading equipment in a safe manner KB4. the consequences of inappropriate handling of cargo KB5. protection available for loads in different weather conditions KB6. awareness of possible hidden dangerous goods items KB7. awareness of dangerous goods handling Writing Skills The user/ individual on the job needs to know and understand how to: SA1. fill any forms related to transportation of cargo and mail by air Reading Skills SA2. interpret details of the cargo or mail to be transported SA3. read and understand the instructions and conditions during cargo movement Oral Communication (Listening and Speaking skills) B. Professional Skills SA4. communicate clearly with supervisors and peers SA5. regularly communicate with all employees in the chain of activities to ensure an efficient process SA6. share best practices with peers and subordinates Decision Making SB1. make decisions on a suitable course of action or response if permitted by the authority matrix 21

22 AAS/N0101 Delivery of incoming cargo and mail Plan and Organise SB2. monitor efficient functioning of all activities SB3. prioritize and execute tasks in within the scheduled time limits Customer Centricity SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship Problem Solving SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking Not Applicable Critical Thinking SB7. concentrate on task at hand and complete it without errors 22

23 AAS/N0101 Delivery of incoming cargo and mail NOS Version Control NOS Code AAS/N0101 Credits(NSQF) TBD Version number 1.0 Industry Aerospace and Aviation Drafted on 05/09/2016 Industry Sub-sector Airline Last reviewed on 20/02/2017 Occupation Loading & Unloading Next review date 20/02/2020 Back to QP 23

24 AAS/N0503 Work Effectively in a Team National Occupational Standard Overview This unit is about working effectively in a Team 24

25 AAS/N0503 Work Effectively in a Team National Occupational Standard Unit Code Unit Title Description Scope Performance Criteria Element Support the work team Maintain personal presentation Develop effective work habits AAS / N0503 Work Effectively in a Team This OS describes the skills and knowledge required to work effectively within and with teams. The scope of this unit shall include Support the work team Maintain personal presentation Develop effective work habits Performance Criteria To be competent, the user/individual on the job must be able to: PC1. display courteous and helpful behaviour at all times. PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes. PC4. complete allocated tasks as required. PC5. seek assistance when difficulties arise. PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members. To be competent, the user/individual on the job must be able to: PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation. To be competent, the user/individual on the job must be able to: PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information. PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities. 25

26 AAS/N0503 Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes) Work Effectively in a Team On the job the individual needs to apply organisational knowledge of: KA1. The policies and procedures relating to the job role. KA2. The value system of the organisation. KA3. Employee rights and obligations. KA4. The reporting hierarchy and escalation matrix. B. Technical Knowledge On the job the individual needs to apply technical knowledge of communication and interpersonal skills to: KB1. ask questions to identify and confirm requirements. KB2. follow routine instructions through clear and direct communication. KB3. use language and concepts appropriate to cultural differences. KB4. use and interpret non-verbal communication. KB5. the scope of information or materials required within the parameters of the job role. KB6. consequences of poor team participation on job outcomes. KB7. work health and safety requirements. Skills (S) A. Core Skills/ Generic Skills B. Professional Skills Decision Making Writing Skills, On the job the individual needs to be able to: SA1. complete documentation accurately. SA2. write simple reports when required. Reading Skills On the job the individual needs to be able to: SA3. read information accurately. SA4. read and interpret data sheets. Oral Communication (Listening and Speaking skills) SA5. listen to and orally communicate information with all concerned On the job the individual needs to be able to: SB1. make appropriate decisions regarding the responsibilities of the job role. Plan and Organise SB2. monitor efficient functioning of all activities SB3. plan and organise work to achieve targets and deadlines 26

27 AAS/N0503 Customer Centricity Work Effectively in a Team SB4. communicate with passengers and other stakeholders in a courteous manner SB5. maintain effective work relationship Problem Solving SB6. identify trends/common causes for errors and suggest possible solutions to the supervisor / management SB7. identify and correct errors Analytical Thinking SB8. analyse best possible solutions (cost, time, effort, etc.) suited for operations Critical Thinking SB9. concentrate on task at hand and complete it without errors SB10. apply balanced judgments to different situations 27

28 AAS/N0503 Work Effectively in a Team NOS Version Control NOS Code Credits(NSQF) AAS / N0502 TBD Version number 1.0 Industry Aerospace and Aviation Drafted on 15/02/2017 Industry Sub-sector Airline Last reviewed on 20/02/2017 Occupation Loading & Unloading Next review date 20/02/2020 Back To QP 28

29 Qualifications Pack for Airline Cargo Assistant Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters [ABC]/ Q 0101 [Insert 3 letter code for SSC] QP number (2 numbers) Q denoting Qualifications Pack Occupation (2 numbers) Occupational Standard An example of NOS with N 9 characters [ABC] / N 0101 [Insert 3 letter code for SSC] N denoting National Occupational Standard OS number (2 numbers) Occupation (2 numbers) Back to top 29

30 Qualifications Pack for Airline Cargo Assistant The following acronyms/codes have been used in the nomenclature above: Sub-sector Range of Occupation numbers Airline Manufacturing & Assembly MRO Design and Development Airport Operations, Air Cargo & Ground Handling Sequence Description Example Three letters Industry name AAS Slash / / Next letter Whether QP or NOS N Next two numbers Occupation code 01 Next two numbers OS number 01 30

31 Job Role: Airline Cargo Assistant Qualification Pack: AAS/Q0103 Qualifications Pack for Airline Cargo Assistant CRITERIA FOR ASSESSMENT OF TRAINEES Sector Skill Council: Aerospace and Aviation Sector Skill Council Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below). 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion. 5. To pass the Qualification Pack, every trainee should score a minimum of 50% of aggregate marks to successfully clear the assessment. 6. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack. Total Marks: 400 Assessment outcomes 1. AAS/N0502 Follow safety and security procedures Compulsory NOS Assessment Criteria for outcomes PC 1.search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons Total Marks Out Of Marks Allocation Theory Skills Practical PC 2. inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further PC 3. inspect cargo to identify potential hazards. PC 4. view images of checked bags and cargo, using remote screening equipment, and alert baggage screeners or handlers to any possible problems. PC 5. test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems. PC 6. locate suspicious bags pictured in printouts sent from remote monitoring areas, and set these bags aside for inspection. PC 7. confiscate dangerous items and hazardous materials found in opened bags and turn them over to airlines for disposal PC 8.Identify and recommend opportunities for improving health, safety, and security to the designated person

32 Qualifications Pack for Airline Cargo Assistant Total Marks: 400 Assessment outcomes 2.AAS/N0102 Accept and prepare cargo and mail for air transport Compulsory NOS Assessment Criteria for outcomes Total Marks Out Of Marks Allocation Theory Skills Practical PC 9.ensure all health and safety records are updates and procedures well defined Total PC 1. receive cargo or mail documents from the shipper and verify the air waybill number and the booking of cargo or mail. PC 2. verify that the required documents pertaining to the cargo or mail shipment is in line with organisational and regulatory requirements. PC 3. perform visual inspection of the cargo or mail to identify any existing damage to the cargo or mail and make records of the same. PC 4. perform weight check of the cargo to confirm that the weight and dimensions of the cargo are in line with the information on the Air waybill Number / booking. PC 5. process the cargo and mail for security check as per regulatory guidelines PC 6. oversee the stacking of the cargo and record the location of the cargo in the storage area for future retrieval. PC 7. oversee the retrieval for cargo buildup for air transport PC 8. visually check the cargo transport container and or pallets to ascertain any existing damages to the containers. PC 9. oversee the cargo build up including distribution of cargo across the containers / pallets and verify the same is in accordance with instructions of load distribution from load controller. PC 10. verify the cargo air waybill details and number of shipments to confirm if the same matches as per the list of planned cargo for the specific flight

33 Qualifications Pack for Airline Cargo Assistant Total Marks: 400 Assessment outcomes 3. AAS/N0101 Delivery of incoming cargo and mail Compulsory NOS Assessment Criteria for outcomes PC 11. verify that all documents of the built up cargo are available and in accordance with the organisational and regulatory requirements. PC 12. dispatch the built up cargo along with all the documents to the aircraft or loading areas for loading onto the aircraft PC 13. update the cargo system with all relevant information as required Total Marks Out Of Marks Allocation Theory Skills Practical Total PC 1. gather relevant information about incoming cargo with regards to volume and type of cargo and notify appropriate authorities as per applicable procedures PC2. deploy adequate equipment to handle the volume and type of incoming cargo at the aircraft bay PC 3. receive the incoming cargo and the associated documents at the aircraft PC4. transport the incoming cargo using proper equipment to the cargo processing base/warehouse PC 5. stage the cargo at the designated area PC 6. receive the cargo and the cargo documents at the incoming cargo processing base/warehouse PC 7. breakdown the cargo from its built up configuration and segregate the cargo based on air waybill numbers. PC 8. verify the cargo air waybill numbers and the number of consignments against the incoming cargo documents received along with the cargo. PC 10. oversee the storage and stacking of incoming cargo as per organisational and regulatory procedures and record the position of the cargo. PC 11. update the cargo system with all the relevant information about the incoming cargo. PC 12. notify the recipient of the shipper via channels as detailed by the organisation confirming the arrival of the cargo shipment. PC 13. create a delivery order for the cargo in accordance with the

34 Qualifications Pack for Airline Cargo Assistant Total Marks: 400 Assessment outcomes 4.AAS / N0503 Work Effectively as a Team Compulsory NOS Assessment Criteria for outcomes Total Marks Out Of Marks Allocation Theory Skills Practical organisational and regulatory procedures and policies. PC 14. accept the delivery order charges / proof of payment of delivery order charges by the recipient or a verified representative of the recipient of the shipment. PC 15. retrieve the cargo shipment from its storage area and deliver the same to the recipient of the shipment or its verified representative. PC 16. update the cargo system with the delivery of the shipment and store the confirmation of delivery documents along with cargo documents for record purposes as per organisational policies. Total PC1. display courteous and helpful behaviour at all times PC2. take opportunities to enhance the level of assistance offered to colleagues. PC3. meet all reasonable requests for assistance within acceptable workplace timeframes PC4. complete allocated tasks as required PC5. seek assistance when difficulties arise PC6. use questioning techniques to clarify instructions or responsibilities. PC7. identify and display a non discriminatory attitude in all contacts with customers and other staff members. PC8. observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. PC9. follow personal hygiene procedures according to organisational policy and relevant legislation. PC10. interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task. PC11. interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying. PC12. ask questions to seek and clarify workplace information

35 Qualifications Pack for Airline Cargo Assistant Total Marks: 400 Assessment outcomes Compulsory NOS Assessment Criteria for outcomes PC13. plan and organise daily work routine within the scope of the job role. PC14. prioritise and complete tasks according to required timeframes. PC15. identify work and personal priorities and achieve a balance between competing priorities. Total Marks Out Of Marks Allocation Theory Skills Practical Total Assessment outcomes 1.1 AAS/N0702 Operate a vehicle Airside Options Option 1: Airside Vehicle Operator Total Marks: 100 Assessment Criteria for outcomes PC1. make sure that personal driving authorization is appropriate to the vehicle PC2. confirm that the vehicle is lit and marked according to airside requirements PC3. complete documents relating to using the vehicle in line with to organisation procedures PC4. maneuvers the vehicle in a controlled manner in all conditions Total Marks 100 Marks Allocation Out of Theory Skills Practical PC5. park the vehicle safely in appropriate areas in line with organisation procedures PC6. follow airside signage / markings PC7. give priority to moving aircraft at all times PC8. maintain a safe distance between the vehicle and aircraft at all time PC9. make sure that all doors and shutters (where relevant) are closed when you are driving the vehicle PC10. reverse the vehicle according to aviation and organisational procedures PC11. be constantly vigilant when driving PC12. wear appropriate personal protective equipment when driving PC13. secure vehicle loads in line with your organisation procedures PC14. carry an airside driving pass or license in line with your organisation procedures PC15. take appropriate remedial action when foreign objects (FOD) or spillages are seen on the airfield 35

36 Qualifications Pack for Airline Cargo Assistant PC16. report dangerous or unsafe practices to an appropriate authority PC17. get rid of all waste products in line with your organisation procedures PC18. provide unhindered access for emergency services at all times PC19. report all airside accidents and emergencies in line with organisation procedures PC20. respond to airside accidents and emergencies in line with organisation procedures Total