University of Jordan Jordan University Business School (JUBS)

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1 1. Department Name: Business Management 2. Program Name: Bachelor of Business Administration 3. Program Code 4. Course Code and Title: Operations and Production Management 5. Course credits: 3 6. Pre-requisites: (Operations Research) 7. Course Instructor/ Coordinator Name and Dr. Ayman Abdallah a.abdallah@ju.edu.jo 8. Course web-page: 9. Academic year: 2017/ Semester: First x Second 1 st Summer 2 nd Summer 11. Textbook(s) Hiezer, J., Reder, P., and Al-Zu'bi, Z., Operations Management, 1 st Arab Word edition, Pearson, References: 1-William Stevenson, 2008, Operations Management, 10th ed., McGraw-Hill/Irwin, Boston. 2-Krajewski, Ritzman, and Malhorta, 2009, Operations Management, 9th ed., Prentice Hall. 3- Chase Richard B. Operations Management of competitive Advantage, 11th edition, McGraw-Hill. 4- Davis, Aquilano, and Chase, Fundamentals of Operations Management, 3rd edition, McGraw- Hill/Irwin. 5- Schroedor Roger G. Operations Management: Contemporary concepts and cases, 5th ed., Mc Graw- Hill, Other resources used 14. Course description This course provides knowledge and insights on the basic concepts and principles of Operations and Production Management in both manufacturing and service settings. In addition, the course aims at developing students' skills in using quantitative methods to solve and analyze problems related to Operations Management. Furthermore, the course focuses in preparing students for future operations related careers, and exposing them to the complexity of decision making in real life. The focus on the operations perspective aims at providing the students with sufficient insights on the crucial role of operations to achieving a competitive advantage and increasing profitability. 15. Course Intended Learning Outcomes: PILOs a) Apply problem solving and decision making skills b) Utilize strategic planning and analysis skills and optimal utilization of human resources skills through human resource management and organizational behavior 1 JUBS-March 2017

2 c) Apply quantitative and qualitative skills related to operations management, quality management, project management, and supply chain management. d) Apply scientific research and statistical analysis skills e) Perform different managerial and administrative tasks in business organizations CILOs (Preferred not to exceed 12 CILOs) 1. Define operations and production management and distinguish between goods and services 2. Compute and interpret single-factor, multifactor, and total 3. Discuss the strategic role of operations strategy in achieving organizational competitive advantage. 4. Apply qualitative and quantitative forecasting techniques 5. Describe the four strategies to design production processes 6. Compute and interpret design capacity, effective capacity, utilization, and efficiency and Perform bottleneck analysis. 7. Discuss qualitative factors and quantitative methods for optimizing location decisions. 8. Explain how to achieve a good layout for process-oriented facilities, productoriented facilities, fixedposition facilities, and offices. 9. Perform assembly-line balancing in a repetitive or product-oriented facility. 10. Apply the economic order quantity, the production order Mapping to PILOs a b c d e x x x x x x x x x 2 JUBS-March 2017

3 quantity, and the quantity discounts inventory models. 16. Course evaluation: (Formative and summative assessment methods are expected) Assessment Type Details/ Explanation of Assessment in relation to CILOs Number Weight Date(s) Quizzes % Chapters 7s, 8, and 9 Midterms % Chapters 1, 2, 4, and 7 Assignments % Projects/Case % Studies Final All CILOs are included 1 40% Total 100% 17. Description of Topics Covered(The description should be from the textbook used) Topic Title (e.g. chapter title) Chapter 1. Introduction to Operations Management Chapter 2. The Global Environment and Operations Strategy Chapter 4. Forecasting Demand Chapter 7. Process Design Supplement 7. Capacity Planning Chapter 8. Location Decisions Description This chapter includes defining operations and production management, distinguishing between goods and services, understanding the difference between production and productivity, computing single-factor, multi-factor, and total productivity, and indentifying the critical variables enhancing This chapter includes understanding a global view of operations, defining mission and strategy, identifying and explaining three strategic approaches to competitive advantage, identifying and defining the 10 decisions of operations management that support the achievement of the required competitive strategy. This chapter includes understanding the three time horizons and which models apply for each, explaining when to use each of the four qualitative models, applying the naive, simple moving average, weighted moving average, exponential smoothing, and trend adjusted exponential smoothing methods, computing measures of forecast accuracy, and computing seasonal indices. This chapter includes describing four process strategies, computing crossover points for different processes, using the tools of process analysis, describing customer interaction in service processes, and identifying recent advances in production technology. This chapter includes defining capacity; determining design capacity, effective capacity, and utilization; and performing bottleneck analysis. This chapter includes identifying and explaining seven major factors that affect location decisions, applying the factor-rating method, Completing a locational break-even analysis graphically and mathematically, and Using the center-ofgravity method. 3 JUBS-March 2017

4 Chapter 9. Layout Decisions Chapter 12. Managing Inventory This chapter includes discussing important issues in office layout, defining the objectives of retail layout, identifying when fixed-position layouts are appropriate, explaining how to achieve a good process-oriented facility layout, defining product-oriented layout, explaining how to balance production flow in a repetitive or product-oriented facility. This chapter includes explaining and using the EOQ model for independent inventory demand, computing reorder point and safety stock, applying the production order quantity model, explaining and use the quantity discount model. 18. Course Weekly Breakdown: Week Date Topics covered CILOs Teaching Method Assessment 1 29, Ch. 1: Defining operations and production management, distinguishing between goods and services, understanding the difference between production and productivity, introduction to 2 5, Ch. 1: Computing single-factor, multi-factor, and total productivity, and indentifying the critical variables enhancing 3 12, Ch. 2: understanding a global view of operations, defining mission and strategy, identifying and explaining three strategic approaches to competitive advantage, identifying and defining the 10 decisions of operations management that support the achievement of the required competitive strategy. 4 19, Ch. 4: Introduction to demand forecasting, qualitative forecasting methods, quantitative forecasting: the naive, simple moving-average, weighted moving-average, and exponential smoothing. 5 26, Ch. 4: Trend adjusted exponential smoothing forecasting methods. Computing a forecasting accuracy MAD measure. Seasonality and seasonal indices computation Lecturing 2 -Lecturing 3 -Lecturing -Description of a Process 4 -Lecturing 4 -Lecturing - Assignment 1 4 JUBS-March 2017

5 6 5, Ch. 7: Process design: the four production processes: process focus, repetitive focus, product focus, and mass customization. 7 12, , Ch. 7: Comparison of the characteristics of four types of processes -Comparison of process choices using crossover chart -Process analysis tools including flow chart, value-stream mapping, and process charts. Ch. 7S: Capacity planning: defining and calculating capacity; determining design capacity, effective capacity, and utilization. 9 26, Ch. 7S: Introduction to performing bottleneck analysis, problem solving on bottleneck analysis. 10 2, Ch. 8: Location decisions: introduction, and the quantitative factors that affect location decisions, the factor-rating method 11 9, Ch. 8: Locational break-evenanalysis and center-of-gravity method for optimizing location decisions , Ch. 9: Lay out decisions: introduction, office layout, retail layout, and fixed position layout. Process-oriented layout and product oriented layout , Ch. 9: Layout decisions: assembly-line balancing in a repetitive or product-oriented facility Ch. 12: Inventory management: the economic order quantity, reorder point and safety stock. -Quiz 5 -Lecturing 5 -Lecturing 6 -Lecturing 6 -Lecturing 7 -Lecturing 7 -Lecturing 8 -Lecturing 9 -Lecturing 10 -Lecturing - Assignment 2 - Assignment 3 5 JUBS-March 2017

6 Ch. 12: The production order quantity, inventory management: the quantity discounts. 16 From Final exam 10 -Lecturing all 19. Others: Attendance policies: Absences from exams and handing in assignments on time: Health and safety procedures: Honesty policy regarding cheating, plagiarism, misbehavior: Description Students are not allowed to miss more than 15% of the classes during the semester. Failing to meet this requirement will be dealt with according to the university disciplinary rules. Assignments should be submitted on time. Make up exams will be held for those students having permission from the deputy dean for students' affairs. Cheating and plagiarism will be dealt with according to the university disciplinary rules. Course Coordinator: Head of Department: Head of curriculum committee/ School Level: Dean: Approved by the Program Coordinator/ Head of the Department on: Dr. Ayman Abdallah Dr. Taghrid Suifan Copy to: Head of Department Assistant dean for Development and Quality Assurance Course Portfolio 6 JUBS-March 2017