Pricing T&Cs. Air Freight Pricing Terms & Conditions

Transcription

1 Air Freight Pricing Terms & Conditions 1. Our pricing proposal is valid for acceptance within 14 days. We recommend that after 14 days rates are reconfirmed with the Global AFR Campaign Pricing Calculator. Air Freight rates, surcharges and other accessorials may have changed. 2. The Rates accepted by the Customer are valid for the Overall Campaign Period till For validity extension above campaign period please contact respective Country Champion and treat case-by-case basis 3. Rates are applicable only for new business customer (new customers only) and are not applicable for single shipments of more than kg chargeable weight. Please refer to the local Country Champion for shipments exceeding kg chargeable weight. 4. Rates Air Freight dimensional Weight Rule: 1 cbm equals to 167 kg chargeable weight (1 kg to 6000 ccm; 1 pound to 166 cubic inches of volume; 1 kg to 366 cubic inches) 5. DGF to uplift shipments based on carrier of our choice 6. Pick-up/Delivery outside of zone A and B will be subject to add-on rates please contact respective Origin / Destination Country Champion 7. The all-in rates are NOT INCLUSIVE of Tax and Duties, Storage Fees and charges related to additional services provided locally. 8. Charges imposed by Airline or Government are not included in all-in rates provided, these will be charged to customer as a pass-through cost. 9. The rates are for General Cargo Only. And do not apply to shipments of dangerous goods, valuable cargo, hazardous materials, over-dimensional or perishables or any other shipments that requires special handling. 10. The transit time offered do not include time taken for customs clearance and holidays. 11. On-line pricing tool exchange rate is based on Oanda.com 12. This rates offer does not include any insurance coverage. All our liability is limited to our standard operating Terms and Conditions as mentioned in our HAWB. 13. New emergency surcharges may be implemented at the time of shipment due to unforeseen political and economical events. In the event that any war, terrorism activity, police action, military action or any measure to prevent or respond to any of the aforementioned actions may result in increased or additional surcharges 14. Rates are subject to PEAK SEASON RATE INCREASE (PSRI) or GRI, whose rate level and implementation period will be based on DGF Global Airfreight special Campaign announcement

2 Air Freight Rate Review Policies & Process Criteria Review Frequency Reviewer Approver Responsible for Update Fuel and Security Surcharge Level is fixed for 3 month If FSC/SSC is up/down 0.10 USD / kilo the unscheduled change can be proposed 1st March Origin Country AFR Head / Destination Country Campaign Champion / Regional TLS Head Jannie D. Global Product / ADC team in India (responsible to be appointed) (insert ) Airport to Airport Rate Up/Down 5% If any mistake is in the pricing tool 1st March Destination Country Campaign Champion / Regional TLS Head Regional (AMNO, EMEA, ASIA) Global Product / ADC team in India (responsible to be appointed) Peak Season Global Office decision should there be a Peak Season to review the ATA rates upwards Ingo R. Ingo R. Global Product / ADC team in India (responsible to be appointed) Local Charges Up/Down 10% 1st March Origin Country Campaign Champion / Destination Country Campaign Champion / Regional TLS Head Origin Country Product responsible / Destination Country Product responsible Global Product / ADC team in India (responsible to be appointed) Validity If any extension is required for particular customer this is reviewed case by case with country product resp (origin / destination) Ad-hoc Sales Responsible Origin / Destination Country Product responsible

3 Air Freight: Calculation of All-in Price per shipment Current calculation: as per standard per shipment calculation - each charge from price breakdown is multiplied by chargeable weight and compared to the respective minimum. Example per below from Caluclator: 100kg of chargeable weight - Door-to-Door Shipment Price = EUR Currency Min Per kg 100kg Local Currency 100kg Dest Currency Pickup AUD AWB Fee AUD Terminal Handling (Orig) AUD Export Customs Clearance AUD Other Fees AUD Airport-to-Airport AUD Fuel Surcharge AUD Security Surcharge AUD Delivery EUR Document Turnover Fee EUR Terminal Handling (Dest) EUR Import Customs Clearance EUR Other Fees EUR Total per Shipment

4 Air Freight Roles, Interactions and Responsibilities (Campaign Champions) Area of Responsibility Country Champion Country Regional Global Global Campaign Core Team ADC team in India Exception Management Country Escalation point in case of exception management (special discounts to be granted, or shipments over 2500 kg per shipment or any other deviation to T&Cs, Rates Validity) Escalation point of contact for Sales representative for exceptional shipments and deviation from standard T&Cs Destination only] Approves campaign discounts for No Discount lanes up to 10%; [Destination / Origin] Approves acceptance for shipments over kg Destination only] Approves campaign discounts above 10%; [Destination / Origin] Act as escalation point if consensus cannot be reached by Campaign Champions Changes to the Rate Level: Fuel or Security surcharges Airport to Airport Peak Season Rate Increase / GRI Local Charges Consolidates the feedback and sends to the Approving Party (AFR appointed party) Approves Changes to the local charges [Destination / Origin] Approves Airport-to- Airport Changes [Destination] Approves Fuel and Security Surcharge changes Approves PSRI / GRI Updates the Pricing Calculator based on Approved Changes from the Approver Service Issues and Disputes: Service Issues transit time, handling, shipment loss and damages Dispute between origin and destination on any other questions unrelated to Service issues [Destination only] Consolidates the persistent cases and sends back to respective Origin Country Champions and Origin (and Destination) AFR Head [Destination / Origin] Receives feedback from country champion and work to correct the service deviation (Only is the issue cannot be solved on country level then it should be escalated by country AFR Head to RO AFR Head) (Only is the issue cannot be solved on Regional level then it should be escalated by RO AFR Head to Global AFR Head and global Core Team) (Supports Escalations to Global AFR on global level as intermediary between product and sales if required) Point of contact for Campaign related questions: Enquiries regarding country incentive Enquiries regarding pricing and campaign content Feedback on campaign success Is a sole point of contact in country for campaign escalations, feedback & questions Receives feedback from Country Campaign Champions

5 Air Freight Discount Policy Air Freight (Volume / Density Discount) Volume / Density Discount will be applicable only for the selected lanes with consolidation opportunity Discount level is determined by Volume / Density Ratio of the shipment (calculator provided) Air Freight Non-Consol Discount Custom discount up to 10% is enabled for non-consol lanes Discount Level: Based on the Volume / Density Ratio Each lane will be able to have different discount levels across different weight breaks Discount Level: Each lane will be able to have different discount levels and can be advised to global team by country teams Discount is calculated on ATA portion only

6 LCL Pricing Terms & Conditions 1. Our pricing proposal is valid for acceptance within 14 days. We recommend that after 14 days rates are reconfirmed with the Global LCL Campaign Pricing Calculator. Port-to-Port rates, surcharges and other accessorials may have changed. 2. Terms: Origin CFS up to Destination CFS. 3. The Rates accepted by the Customer are valid for the Overall Campaign Period till For validity extension above campaign period please contact respective Country Champion and treat case-by-case basis. Once the validity of filed BRING ON BOARD rate for individual customer is expired, NO automatic extension of it. If validity expires, published MNR will apply. 4. Rates are based on the global discounted MNR rates and are approved by Global LCL Team. Rates are applicable for the shipment via DLs LCL services only 5. Completed BRING ON BOARD Bullet Rate Requisition Form must be sent to respective AP MNGW manager for proper filing once the business is secured and before the first shipment departure from origin. Retroactive bullet rate filing is NOT allowed. 6. Rates are valid for NEW Business Customers only (inactive traffics for at least more than 12 months) 7. Pickup/Delivery are not included into calculator scope please contact respective Origin / Destination Country Champion for more information 9. A.m. bullet rate(s) is/are only applicable for general cargo. 10. Bullet rate(s) is/are only applicable for above mentioned customer and is/are only applicable if consignee name is indicated on H B/L. 11. Rates are subject to other surcharges, local charges at both ends in origins and destinations 12. The transit time offered do not include time taken for customs clearance and holidays. 13. This rates offer does not include any insurance coverage. All our liability is limited to our standard operating Terms and Conditions. 14. New emergency surcharges may be implemented at the time of shipment due to unforeseen political and economical events. In the event that any war, terrorism activity, police action, military action or any measure to prevent or respond to any of the aforementioned actions may result in increased or additional surcharges 15. Rates are NOT subject to PEAK SEASON RATE INCREASE (PSRI) or GRI. 16. All rates are normally W/M based on 1 m3 / 1000 kgs (weight/volume ratio = 1). Shipment size cap 20 cbm. 17. Danmar Lines LCL will terminate shipment at above mentioned Destination CFS and does not responsible for any on-carriage / charges to other places. 8. The rates are NOT INCLUSIVE of Tax and Duties, Storage Fees and charges related to additional services provided locally.

7 LCL Rate Review Policies & Process Criteria Review Frequency BAF, CAF As per Global Team Request 1st March Port to Port Rate As per Global Team Request 1st March Reviewer Approver Responsible for Update Global LCL Team Marc Meier (responsible to be appointed) Global LCL Team Marc Meier (responsible to be appointed) Peak Season Global Office decision should there be a Peak Season Global LCL Team Marc Meier (responsible to be appointed) Validity If any extension is required for particular customer this is reviewed case by case with country product resp (origin / destination) Ad-hoc Sales Responsible Origin / Destination Country Product responsible

8 LCL Roles, Interactions and Responsibilities (Campaign Champions) Area of Responsibility Country Champion Country Regional Global Global Campaign Core Team ADC team in India Changes to the Rate Level: Local Charges Consolidates the feedback and sends to Local (or Overseas) Product LCL Head Approves Changes to the local charges Service Issues and Disputes: Service Issues transit time, handling, shipment loss and damages Dispute between origin and destination on any other questions unrelated to Service issues [Destination only] Consolidates the persistent cases and sends back to respective Origin Country Champions and Origin (and Destination) LCL Head [Destination / Origin] Receives feedback from country champion and work to correct the service deviation (Only is the issue cannot be solved on country level then it should be escalated by country LCL Head to RO LCL Head) (Only is the issue cannot be solved on Regional level then it should be escalated by RO LCL Head to Global LCL Head and global Core Team (Supports Escalations to Global LCL on global level as intermediary between product and sales if required) Point of contact for Campaign related questions: Enquiries regarding country incentive Enquiries regarding pricing and campaign content Feedback on campaign succes Is a sole point of contact in country for campaign escalations, feedback & questions Receives feedback from Country Campaign Champions

9 DHL CARGO INSURANCE Important Notes Cargo Insurance is offered only for 54 Participating Origin Markets Within framework of this campaign we offer Ad-hoc Insurance Policy covering a specific shipment (one-off). The Insurance Charge Rate is calculated as = [(Value of Goods + Freight Charges) + 10%] x Insurance Premium (%) Standard recommended rates are available via the Calculator. Please note that to the rate must be revised/approved by the Country Insurance Lead (as per contact list) to ensure the correctness and compliance to Insurance Terms and Conditions In case of any country, commodity or other restrictions applicable, it s mandatory to request the approval from County Insurance Responsible prior to rate agreement and pickup of goods. Various restrictions rules will apply for the Insurance sold in your country: By Shipment Value By Commodity (Restricted Commodities / Excluded Commodities) Geography (Restricted Import Insurance Countries / No Risk After Discharge Countries / Excluded Countries) In exceptional cases only, it may be possible to arrange a reduction on the standard rate for one off shipments by contacting your County Insurance Responsible