CAD/AVL DISPATCHER APPLICATION MANUAL

Transcription

1 CAD/AVL DISPATCHER APPLICATION MANUAL TABLE OF CONTENT Purpose and Learning Objectives Purpose of Application.. Page 4 [1]

2 Learning Objectives and Proficiencies Page 4 General Overview Launching Program Page 5 Main Screen Overview Page 6 Controls Area Page 7 Map Tool Area Page 8 Map Area Page 9 List View Page 10 Calls Area Page 11 PTT Area. Page 12 Status Area.. Page 13 Communications Selection Panel Page 14 List View Functions Overview Page 15 List View Controls.. Page 16 Dynamic (Customizable) Layouts. Page 17 Call Initiation via List View Page 18 Map Area Functions Overview Page 19 Multi-Map View Page 20 Managing Incident Zones Page 21 Call Initiation via Map & Incident Zones Page 22 TABLE OF CONTENT CONT D [2]

3 Vehicle Groups Functions Overview Page 23 Group Builder Page 24 Call Handling Functions Overview Page Incoming Call Handling Page 27 Emergency Call Handling Page 28 Resource Section Page 29 Settings Functions Overview Page 30 General Settings Page 31 Access List Page 32 Session Controls Page 33 Layout.. Page 34 Evaluation Forms Self-Evaluation (TBD) to be developed Training Evaluation (TBD) to be developed Purpose Allows Bus Traffic Controllers to establish communication with Operators in a speedy and efficient manner, prioritizing the incident based on BCT policy. Manage all outgoing and incoming communication to the operators. Proactively respond to geographical, Route, Garage, and vehicle-type based incidents. Provide bus tracking and geographical based references to Controller. [3]

4 Learning Objectives 1. Launch and Close Application 2. Operate radio control by means of the application 3. Identify the seven areas of the application 4. Add or remove buses from closed mic list 5. Create custom/dynamic bus List 6. Track buses 7. Identify whether a bus is on route 8. Create geographically based groups 9. Create and delete vehicle groups 10. Respond to Incoming calls 11. Identify the difference between Emergency calls, PRTT calls, and PTT calls 12. Identify the difference between incoming and outgoing calls 13. Identify the difference between active calls and calls on hold 14. Navigate Call Resources pane 15. Initiate Calls, Broadcast, Covert mode, Audio Messages, and Text Messages 16. Understand the difference between Calls and Broadcast 17. Modify Session controls 18. Modify Layout 19. Identify vehicle radio status 20. Identify Dispatch application status Launching Application Double click the icon labeled ISR Radio Dispatch Client. Wait for all for communication types to have checkmarks (No action are necessary for fields to check off) The follow window will window will appear: [4]

5 Along the bottom of the window is a status bar that should be continually monitored. Confirm accurate User, Time, Date, Total Vehicles and Radio Status. [5]

6 Main Screen Overview CONTROLS AREA 2. MAP TOOL AREA 3. MAP AREA 4. LIST VIEW 5. CALLS AREA 6. PTT AREA 7. STATUS AREA 7 1. Control Area [6]

7 [7]

8 Map Tools Area * *Two addition function Search for address or Land mark Clear PTT Log Map Area [8]

9 * * Note Arrow above buses indicate direction of travel. List View Functions [9]

10 *Identify the status of a Bus based on the Check box, Numbers of Satellites Connected and Cellular Percentage. Vehicle group tab allows Bus Traffic Controller to make calls to all vehicle in that specific group Sort and filter by column Drag column to create dynamic layouts or groups Search for specific entity [10]

11 Calls Area * Announcement Tab allows you to see the last Audio PR message played for example Next stop University Drive and Copan s Road. * PTT Log [11]

12 This logs the Operator s Bus number and time that the hand Held radio was pressed to transmit and the time it was released. [12]

13 Status Area Communication Section Panel [13]

14 Message Title is required for all Messages to be sent List View Overview Each column is searchable and movable based on preference. Click on Contains and type number or phrase to search for units containing the entry. Columns can be removed and added List View Controls [14]

15 Dynamic/ Customizable Layout [15]

16 Initiate Calls via Vehicle List [16]

17 Right Click on Bus to generate Communication Selection Panel [17]

18 Map View Functions Overview Map allows you to view the location of the bus Identifies landmarks in the area of the bus Arrows on each bus provide direction of travel Multi Map View [18]

19 [19]

20 Managing Incident Zones Initiate Calls via Map and Incident Zones [20]

21 Vehicle Group Function Overview [21]

22 Group Builder Call Handling Functions [22]

23 Overview Incoming Call Handling [23]

24 Emergency Call Handling [24]

25 Resource Section [25]

26 [26]

27 Setting Functions Overview General Settings [27]

28 Access List [28]

29 Session Controls [29]

30 Layout [30]