Monitoring Supplier Performance. Vaccine Industry Consultation Copenhagen, October 2018

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1 Monitoring Supplier Performance Vaccine Industry Consultation Copenhagen, October 2018

2 Outline Supplier Performance Scorecard What we measure and how we measure it Focus on delivery KPIs and how they relate to: Contractual Provisions Standard Operating Procedure with Freight Forwarder Recap on PO process and importance of the Notification of Goods Readiness form WHO Packaging Working Group update 2

3 Monitoring Supplier Performance Supplier Performance Scorecard Qualitative evaluation: Complaints Quantitative evaluation: Quality, Quantity and Timeliness KPIs LTA Contractual provisions PO Contractual provisions > PO Shipping Instructions 3

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5 Monitoring Supplier Performance Supplier Performance Scorecard Timely delivery KPIs No KPI Description Timeliness of PO Acknowledgement Timeliness of Notification of Goods Readiness (NGR) Timeliness of Delivery PO Acknowledgement form received less than or equal to 5 working days after PO placement NGR form received by Forwarder and UNICEF greater than or equal to 3 working days before readiness date Readiness date less than or equal to 5 working days after agreed PO delivery date 5

6 Supplier Performance: Timeliness Timeliness of Notification of Goods Readiness 6

7 Supplier Performance: NGR Timeliness Supplier / Forwarder SOPs: Operational procedures LTA > Shipping Instructions: (e) To ensure that the Freight Forwarder can arrange timely dispatch of the consignment(s), for each shipment under a Purchase Order, the Supplier will notify the Freight Forwarder, confirming the cargo particulars and the expected Goods Readiness date as defined in the Standard Operating Procedures between the Supplier and the Freight Forwarder, normally fourteen (14) calendar days prior to the Purchase Order delivery date 7

8 Supplier Performance: NGR Timeliness Purpose of the Notification of Goods Readiness For the Freight Forwarder (copy to UNICEF) and specifies: Readiness date Gross weight and volume / No of shipping units If full or partial delivery Confirmation that docs can be provided in accordance with timelines on PO normally sent to country 7 days prior to delivery Enables Forwarder to commence shipment planning: Booking requested and confirmed with airline and accepted by supplier (2-3 working days) Supplier to prepare shipping documents (1-3 working days) FF to issue pre-alert at least 7 days in advance of delivery in country (8 working days) Enabling delivery to take place around agreed PO delivery date 8

9 Vaccine Purchase Order process *standard 7 days pre-advice lead time PO sent to Supplier and Forwarder -30 days or LTA lead time Shipping documents sent by Supplier to Forwarder -8 days prior to delivery date or ETA ETA ATA Vaccines shipped PO Ack sent by Supplier +5 days after PO receipt date Supplier KPI Supplier confirms cargo details and readiness date must be shared -14 days prior to readiness date Pre-advice sent by Forwarder to consignee -7 days prior to delivery date Forwarder KPI PO Delivery date Supplier delivers vaccines FCA Vaccine Arrival Process This can be the official NOGR -14 days prior to readiness date Forwarder confirms booking to supplier 2 working days from NGR receipt Forwarder KPI Official Notification of Goods Readiness no later than -3 days PO delivery date Supplier KPI

10 Monitoring Supplier Performance: Summary Supplier Performance Scorecard measures: Qualitative: Complaints Quantitative: KPIs Notification of Goods Readiness is officially measured as 3 working days but this alone does not support on-time delivery Please continue to share NGR or notification 14 days prior to readiness KPIs may be updated in future to reflect this 10

11 THANK YOU! UNICEF/UN /Abramson

12 UNICEF/UN043450/Lister PACKAGING WORKING GROUP

13 Update: WHO Packaging Working Group WHO Packaging Working Group update: First draft circulated amongst working group, UNICEF and WHO Q For review by manufacturers end 2018 Delay following PAHO/MSF/NRAs re-defining temperature excursions Main proposed changes: New packaging validation criteria Introduction of new vaccines and new alarm set points Electronic device recording periods Inclusion of IATA guidelines (temperature labels, Lithium battery) Standards for use of pallet shippers 13