May From the Editor. In the Works. continue. the. Contents. Welcome to the May 2013 issue of the Magaya Insider.

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1 Do you like our Newsletter? Click Here & Tell us about it. Magaya Insider is Sponsored By Magaya Insurance Services provides concierge-style service for all your insurance needs. Contents the Welcome to the May 2013 issue of the Magaya Insider. From the Editor The new release of Magaya software will be available in mid June. Version 9.0 is full of new features to help you get more done faster and easier. Take a look at the brief list below and see more online. Our how-to article introduces you to one of our new features, Magaya Express Link, the connection with UPS. It provides complete, end-to-end shipping order management by linking your customer profile with a UPS shipment request so you don t have to re-type everything. See how to set it up in this month s article. Our case study this month shows you how Magaya customer,, connects their Magaya system with another system so their customers can see and send inventory and order information. Learn about the integration process and benefits in this month s case study. Featured this Month Creating a Warehouse Receipt Creating Pickup Orders May 2013 Magaya Software YouTube Channel Click here to Subscribe to our channel and keep up to date with our latest training videos How to: Connect to UPS with Magaya Express Link New Customers: April 2013 Case Study: In the Works We have a free webinar on June 12, 2013 to show you the key features of the new release of Magaya software, version 9.0. Sign up today: Here are just a few of the main new features: Do you ship with UPS? Now connect to them with Magaya Express Link, the integration with UPS: Right from your Magaya system you can schedule shipments and print labels using the details already entered in your Magaya system. Track packages online and on mobile devices 24/7, and manage returned packages. Learn how to configure it in this month s how-to article. Sell Items in Kits and price them as you want: Kitting: There s a new option to group inventory items and sell them as a kit. Give your customers more freedom in LiveTrack with Web user registration: Are you drowning entering hundreds of new customer names into your database? Save yourself! This new feature enables your customers to register themselves 24 hours a day, 7 days a week, from anywhere in the world. It will be especially useful for couriers and those who ship many small packages and need to identify them quickly. New Options: The new design supports communication with modern servers such as Gmail, Yahoo, GoDaddy, Microsoft Office 365, etc. Enhanced Rates: Now handle door-to-door, door-to-port, port-toport and port-to-door. A new Welcome Screen called Page One : We bring you news and links to training and more. See the new release web page for more: continue

2 the MagayaInsider page 2 How To Connect to UPS with Magaya Express Link to Ship Small Packages Easily If you use UPS frequently, see how the Magaya Express Link plug-in speeds up pickup requests, managing returns, and more. Magaya Express Link provides complete, end-toend shipping order management. This how-to article explains how to configure Magaya Express Link. Configure Magaya Express Link: 1. Go to Maintenance > Configuration > Express Link Follow the prompts in the wizard to connect your Magaya system with your UPS account. (You can register multiple accounts; the first account you enter becomes the default account. If you don t have a UPS account, create one with the wizard or go to www. ups.com.) The fields in bold are required. Verify the information you entered before saving; it cannot be edited later. 2. Click Enable Magaya Express Link. Enter your UPS account number and the UPS invoice information. (If you don t have the information, create an account or add it later.) Scroll to the bottom of the license terms to activate the acceptance button. 3. Click Register. This will connect your Magaya system to your UPS account and bring the rates from your UPS account to be used here. Other Magaya Express Link settings in the Maintenance > Configuration screen: previous continue

3 the MagayaInsider page 3 How To Connect to UPS with Magaya Express Link to Ship Small Packages Easily Continued Accounting: The cost and your income fee are set by default. Select how you want to mark up the service (by a percent or a flat value) and if you want a minimum charge. Accept the UPS tracking terms and conditions for couriers: This is required. Tracking information will not be sent unless you accept the terms. Enable automatic package tracking: Check this so the system automatically receives events as they are updated. This step is recommended. Also set a timeframe to tell the system to stop getting updates for a package. Tracking schedule: This tells the Magaya Communication Server when to get the latest tracking information. Click the button with the three dots to open the schedule dialog box. If you used UPS before Magaya Express Link and created income and expense items for them in your Magaya list of Items & Services, you can use those. Labels: Select label size, format, and if you want the system to automatically print labels after shipment (optional). Shipment: Select units, processing time (how long it will take your company to get the package ready), and set the Handoff/pickup time (when UPS comes to your facility). Save the settings. Now your Magaya system is ready to start requesting shipments with UPS. In the next how-to article, we ll show you how to make the requests. If you have any questions in the meantime, just give us a call. Tracking: Allow manual update of operation status: Leave this unchecked if you want the system to update the events. This prevents a user from accidentally changing the status of a transaction such as placing a Cargo Release In Transit when the boxes are not loaded yet. previous continue

4 the MagayaInsider New Customers Magaya Corporation welcomes the following 14 new members who joined the Magaya Network in April 2013: (Roll your mouse over the names to see their location in the map) A Customs Brokerage, Doral, FL AE Freight, Miami, FL A Plus Logistics, Panama City, Panama Asia Round the World, S.A., Guayaquil, Ecuador Be sure to join us on our LinkedIn Group: The Magaya Network Community! Click here to join now! ATL USA Inc., Los Angeles, CA Christland Logistics, Inc., Houston, TX Consolidated Shipping Agencies Ltd. (Tema), Tema, Ghana In Central America & the Caribbean: DMS America Panama, S.A. (Pala Logistca Panama), Panama City, Panama Grupo Logistico de Carga LLC, Fort Lauderdale, FL IPR Transport & Logistics LLC, Monterrey, Mexico Mundicarga Logistics Overseas, Mexico City, Mexico OEG Internacional (Venezuela), Caracas, Venezuela Translogistica - El Salvador, San Salvador, El Salvador VAIMEX N.V., Philipsburg, St. Maarten, Netherlands Antilles In Africa In Florida In Venezuela In California In In Mexico Texas A Plus Logistics, Panama City, Panama IPR Transport & Logistics LLC, Monterrey, Mexico DMS America Panama, S.A. In (Pala Ecuador Logistca Mundicarga Logistics Consolidated Panama), Shipping Panama City, Overseas, Mexico Asia Round City, the World, Agencies Ltd. Panama (Tema), Mexico S.A., Guayaquil, Ecuador Tema, Ghana A Translogistica Customs Brokerage, - El Salvador, San Rentafrio Salvador, S.A.S., El Mosquera, Doral, FL AE Freight, Miami, FL ATL USA Christland Inc., Salvador Cundinamarca, Logistics, Inc., Colombia Los Angeles, Houston, CA Grupo TXLogistico de Carga LLC, Fort VAIMEX Lauderdale, N.V., FL Philipsburg, St. Maarten, Netherlands Antilles

5 CASE STUDY: Freight Forwarder, NVOCC, 3PL Making Good Operations Better: The Story, grew from one man s vision to serve one customer in Puerto Rico to offering a variety of services in multiple destinations. With a niche in the Caribbean and Latin America, they continue to improve by changing with the times, and implementing needed technology. We re a unique company. Madeline Chatt, Business Development Manager,

6 At a Glance CaribEx Industry Freight Forwarder, NVOCC, 3PL Solution Magaya Supply Chain Solution, Magaya WMS Mobile provides freight forwarding, warehousing, distribution, and Customs clearance to many Latin American and Caribbean destinations. Their U.S. offices include Miami, FL; Chicago, IL; and Greensboro, NC. They also have offices in Puerto Rico, the Dominican Republic and other Caribbean and Latin American locations. Challenges When a company grows and everyone is busy running the operations, it s hard to find time to evaluate how to improve processes. It s often easier to keep doing the same thing in the same way. The family and staff of decided to stretch out of their comfort zone to see how to make their company better and ensure they were not missing any revenue opportunities. The results are coming in, including the 2012 award from the World Cargo Alliance (WCA) for Latin American Partner of the Year. Another motivation arose when new trade agreements took effect in the Caribbean and changed the textiles industry there. Because serves that industry and others, their executives needed to respond to stay competitive; they reevaluated the company identity and reshaped itself to stay profitable. Constant improvement has been a hallmark of the company since its beginnings in Puerto Rico. A Family Business was founded by Joe Chatt in 1980 as Caribe Express, a trucking and air freight company in Aguadilla, Puerto Rico. One of their early customers was a Wrangler jeans facility in Puerto Rico. Caribe Express provided cartage for them within Puerto Rico and flew cargo back and forth between factories in Puerto Rico and the Dominican Republic on Caribe Express own plane. This foundation of the business is part of the company today, and they still fly daily between the two countries and provide retail distribution for many products in Puerto Rico. To add more services and expand their reach into Central America, Caribe Express joined Excel Cargo of Greensboro, NC, in Today they have offices in Guatemala, El Salvador, Nicaragua, and Honduras. They also have partners in the Yucatan Peninsula of Mexico. The family continues Joe Chatt s vision; his daughter, Madeline Chatt, is the Business Development Manager for the Miami office. His son, Joseph Chatt Jr., is CaribEx s Caribbean Regional President, who is based in Puerto Rico and started working with his father as a teenager. The company president is John Ford, and there are over 300 employees today across all offices. Improving WMS Processes The Miami facility of is located in a new, beautifully landscaped industrial park that provides easy highway access. Inside the CaribEx warehouse, cargo is organized by customer. The cargo includes raw materials, finished goods, and hazardous materials. Ms. Chatt explained the services this facility offers: We have a bonded area, and the facility has a CFS designation. We do a lot of consolidations, receiving goods from multiple suppliers for overseas customers. Many items go to the Dominican Republic, Puerto Rico, Central and South America. We ship goods usually once a week, saving our customers money by avoiding separate shipments and paying for multiple Customs clearances.

7 was using software that could perform these processes until one of their large customers brought new requirements to them which that program could not handle. CaribEx evaluated other software programs and added the Magaya Supply Chain Solution to its Miami warehouse in early 2012 to expand their relationship with that customer and to improve their warehouse management processes. We wanted to make sure we were not missing any revenue opportunities, even small ones such as packing fees, Ms. Chatt said. According to Mr. Oliva, the integration project for CaribEx was different from many of the other projects he has worked on. Many projects integrate only two entities; for example, a Magaya customer needs to connect to an accounting or inventory program. The integration for CaribEx included three entities, CaribEx, their customer, and the other system. As Ms. Chatt says, We re a unique company. Magaya Supply Chain Solution works with handheld scanners to speed up cargo receipt. The Miami warehouse has computers and handheld scanners located at the receiving and shipping doors to improve the end-to-end processes. We decided to get scanners because there is always so much going on that we wanted to ensure accuracy of loading containers to make sure the right cargo goes in the right container, she said. It will also help us handle more volume in the future. Magaya helped us set up the scanners and referred us to someone to help install the antennae for the wireless signal inside the warehouse, Ms. Chatt said. Learning to use them was easy. Integration: Getting Systems to Talk to Each Other A crucial part of the choice to implement Magaya software is its flexibility to integrate with other systems. The customer who brought them new requirements uses another system which needs to talk to the WMS in the Miami warehouse. CaribEx s customer has other outside customers who need to see inventory and shipment data. After a meeting to discuss their needs, the Magaya Development team assigned Software Engineer Daniel Oliva to work on the project using the Magaya XML API. The integration works by allowing CaribEx s customer to enter files that they call receipts of arriving items into their system, which then sends the data to the Magaya system and converts it into the Magaya Warehouse Receipt format automatically with a status of Pending. The customer also sends sales orders to tell what needs to be shipped. The integration provides visibility into transactions such as movements of the items from one place to another, inventory quantities, what items are on hold, and other details. The data is updated every 15 minutes automatically or more often with a click on the menu. An example of an item handles is ceramic tile. Tiles vary in shade and tone based on how they are fired in the kiln during manufacturing, so each batch (or lot) is assigned a number. Lisa Travis, who heads the IT department, explained that they needed to keep track of not only the part number for the tile but also the batches codes. Magaya figured out a way to take care of that information for us, Ms. Travis said. They have very strong customer service; they make the effort to show they care.

8 In addition to the Miami facility, the company is now using Magaya software in their Greensboro facility because it is growing. They are also working with Magaya on an additional integration with their accounting program, Great Plains. Great Plains (now Microsoft Dynamics GP) is an enterprise resource planning (ERP) system with different modules for Human Resources (HR) functions, finances, business intelligence (BI), supply chain and project management. Right now, people in the office are doing accounting processes twice by opening up another software program and re-entering details just to create an invoice. When the integration is built, they will be able to bill directly out of the Magaya system and reduce duplicating work, Ms. Travis said. A Vote of Confidence The results of the Miami integration project include improved visibility into the warehouse and the ability to handle an increase in volume. Ms. Chatt said this is a pilot project. After completing testing in the Miami warehouse, we re ready to add additional customers, which we can easily do. I see a return on our investment in the improvements between how everyone worked before and after, Ms. Travis said. Looking back at the installation, I feel we have more faith in the system, and it s nice not to worry so much about human errors. The integration has made our customer happy. What has been promised to them has been delivered. We re starting to see more business from them. I also hear from our people in the warehouse, Ms. Travis said. They tell me, How did we ever live without it? That s a vote of confidence. All rights reserved. Magaya, the Magaya logo and all products are all trademarked unless specifically specified as of a third party. Copyright 2013, Magaya Corporation info@magaya.com magaya.com