Developing Purchasing Policies, Processes and SLAs. Contents are subject to change. For the latest updates visit

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1 Developing Purchasing Policies, Processes and SLAs Page 1 of 7

2 Why Attend Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners, and provide a functional and moral compass. To ensure effectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style. In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement. Course Methodology This course uses a highly interactive workshop setting involving activities to plan and draft policies. We will also be designing, mapping and evaluating processes as well as drafting SLAs. Course Objectives By the end of the course, participants will be able to: Outline the strategic role of purchasing in the organization Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs Formulate policies to effectively govern the organization s purchasing activities Design cross functional processes and procedures that optimize effort, cost, time, output and controls Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization Target Audience Purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process. Target Competencies Procurement management Policy development Processes design Process evaluation SLA development Business writing Course Outline The strategic role of purchasing Purchasing terms and definitions Evolution of purchasing into a strategic function Purchasing relationships within the organization Purchasing process Ethical principles governing the purchasing function Using an appropriate writing style Writing in an impersonal style Organizing paragraphs and sentences Writing applications Simple language Specific language Positive language Using active verbs Applying easy and effective grammatical rules Page 2 of 7

3 Gunning fog index for writing complexity Writing purchasing policies Purchasing policies: what are they and why do we need them? Guidelines for writing purchasing policies Purchasing policy scope Policy contents and exclusions Developing purchasing policies - practical application Designing purchasing processes and procedures Defining processes and procedures Considerations in developing processes and procedures Process development Artistic processes Scientific processes Process hierarchy Abstract processes Strategic processes Operational processes Measuring and improving process performance Rules governing the use of flowchart symbols Mapping your processes using swim lane flowcharts Writing detailed procedures to support process maps Developing service level agreements The role of SLAs Understanding departmental inter-dependencies Principles for developing SLAs that add real value Typical SLA table of contents Writing SLA practical applications Service level management Internal SLAs External SLAs Measuring the purchasing function performance against SLAs Page 3 of 7

4 Associations Chartered Institute of Logistics and Transport (CILT) : Meirc is an Approved Training Provider (ATP) in the region for the Chartered Institute of Logistics and Transport (CILT). Established in 1919, CILT is the world s leading supply chain, logistics and transport professional body with over 33,000 members across the globe. CILT seeks to add value to individual and corporate members by enhancing their knowledge, careers, and businesses by setting, supporting and delivering professional standards and education in the fields of logistics, transport and supply chain. By attending Meirc s CILT accredited courses, participants can earn CPD units as well as attain modular unit award courses that can be combined for international certification Location & Date Sep, 2019 English Dubai Double Tree Hilton Business Bay Hotel Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant US$ 4800 Fees + VAT as applicable UAE Tax Registration Number Page 4 of 7

5 Courses in Procurement and Supply Chain Management Dates Course Name Language Location Fees Apr, 2019 CILT Certificate in Supply Chain and Jun, 2019 Arabic Dubai US$ Jun - 4 Jul, 2019 CILT Certified Procurement Professional Arabic Dubai US$ Jun - 4 Jul, 2019 Supply Chain Operations: Principles for Continuity and Sustainability 7-11 Jul, 2019 Leading and Managing Vendor Relations Jul, 2019 CILT Certificate in Supply Chain and Aug, 2019 Purchasing Management and Cost Saving Techniques English Vienna US$ Sep, 2019 Materials and Supply Chain Management 1-5 Sep, 2019 Purchasing Management and Cost Saving Techniques 8-12 Sep, 2019 Procurement Planning and Bid Management Arabic Dubai US$ Sep, 2019 Supply Chain Risk Management 29 Sep - 3 Oct, 2019 CILT Certified Procurement Professional 6-10 Oct, 2019 Leading and Managing Vendor Relations English Istanbul US$ Oct, 2019 CILT Certificate in Supply Chain and Oct, 2019 Negotiation Strategies for Better Purchasing Value Oct, 2019 Strategic Sourcing: 7 Steps for Better Procurement Value Arabic Dubai US$ Nov, 2019 Warehouse Operations and Management Nov, 2019 CILT Certificate in Fleet and Transport Management Nov, 2019 Materials and Supply Chain Management Nov, 2019 CILT Certified Procurement Professional Arabic Dubai US$ Nov, Dec, 2019 Purchasing Management and Cost Saving Techniques 1-5 Dec, 2019 Supply Chain Operations: Principles for Continuity and Sustainability 8-12 Dec, 2019 CILT Certificate in Stock Management, Forecasting and Demand Planning Arabic Dubai US$ Dec, 2019 Leading and Managing Vendor Relations Page 5 of 7

6 Courses in Procurement and Supply Chain Management Dates Course Name Language Location Fees Dec, 2019 The Successful Buyer Arabic Dubai US$ Dec, 2019 CILT Certificate in Supply Chain and Page 6 of 7

7 Courses in Procurement and Supply Chain Management Dates Course Name Language Location Fees Page 7 of 7