Index. B Boston-based AMR Research, 4

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1 Index A Account Planning, 59 Analytic hierarchy process (AHP) decision maker, 149 demand driven supply chain assessment model approximation method, 150 components and categories, 152 contingency theory, 153 hierarchy structure, 150, 151 priority scale, 150, 151 spreadsheet, supply chain directors, 153 weight calculation, components and categories, 150, 151 model location analysis, value chain analysis, 149 B Boston-based AMR Research, 4 C Capability maturity model (CMM), 35 Category Management, 59 CMM. See Capability maturity model Collaborative planning, forecasting and replenishment (CPFR), advantages, assessment, 65 business model, 61, 62 buyer and seller, collaboration, 59 definition, 59 execution phase, forecasting phase, 63 planning process, strategy and planning, 59 supply management, 60 technology, 64 VICS, 59, 60 Contingency approach, 179 CPFR. See Collaborative planning, forecasting and replenishment CPG company, Current market and business environment, 3 4 D DDSN. See Demand driven supply network Demand driven supply chain (DDSC) advanced demand driven operation, 121 advantages, assessments, 174 contingency theory approach, 19 demand amplification, 20 enablers of supply chain improvement, 21, 22 fruit supply chains, 21 immediate benefits, 18 KES, 18 literature review, 21, 23 long term benefits, 18 maturity model, 20 methodological framework, 20 operations audit process, 19 performance improvement process, 18 reference modeling framework, 21 Responsive Supply Chain Business Model, 21 P. Mendes, Demand Driven Supply Chain, DOI / , # Springer-Verlag Berlin Heidelberg

2 182 Index safety culture measure, 20 self-assessment process, 18 supply risk/disruptions, 19 asset network, 168, 173 basic push operation, 121 Brazil, business plan and strategy, capital requirements, 177 channel strategy, 168 closed-loop process, 168 company financial performance, company outsourcing strategy, 173 competitive landscape and macro economics, CPG company, customer service strategy, 168, 172 demand management CPFR (see Collaborative planning, forecasting and replenishment) sales and operations planning, statistical forecast, VMI (see Vendor managed inventory) hybrid push-pull operation, 121 input framework, 170, 171 management system procedures, Morash paradigm, 168, 169 operations strategy, 167 optimized demand driven operation, 122 optimized push operation, 121 organizational readiness & capability, 176 output framework, 170, 171 outsourcing strategy, product lifecycle management portfolio optimization, product tracking and visibility, risk assessment and management, senior management support and organizational culture, supply chain approach, project plan, 175 resource allocation and budget, 176 step-by-step process, strategic planning development, 170, 171 strategic supply chain, 167 supply and operations management customer service, manufacturing, new product forecast models, procurement, senior management support, 138 warehouse and distribution, supply chain performance, metrics, goals and objectives, 176 strategic priorities, vision, supply chain management agility concept, 16, 17 causal links, 5 components, 17 DDSN, 6 definition, 5 demand driven flow, 6 demand management, 5 GLC algorithm, 17 lean concept, 16, 17 phases roadmap, 15, 16 rough set theory, 17 strategic and operational, 6 Uruguay, year strategic supply chain plan, 175 Demand driven supply network (DDSN) agile networks, customer-centric response, 8 anticipatory push process, 9 beverage industry, 15 channel-driven fulfillment process, 8 classic base stock system, 11 classic Kanban system, 11 contingency approach, 13 definition, 6 demand-driven replenishment process, 8 demand uncertainty, 12 functional/primarily innovative, 14 hybrid push pull strategy, 13 installation stock system, 11 logistical reasons, 11 logistics complexity, 13 market driven, 7 MRP, 11 physically efficient and market responsive process, 14 prevailing distribution process, 8 9 product development, 7 pull-based strategy, push-based strategy, 11, 13 push vs. pull systems, 10 sell in concept, 9 strategic pull system, 10 supply chain and product matching, 12 tactical pull system, 10 weekly sales volume, Brazilian Beverage Company, 9 Demand management component, 43

3 Index 183 CPFR advantages, assessment, 65 business model, 61, 62 buyer and seller, collaboration, 59 definition, 59 execution phase, forecasting phase, 63 planning process, strategy and planning, 59 supply management, 60 technology, 64 VICS, 59, 60 data driven forecast, 45 definition, 43 forecasting and synchronization, 43, 44 goal, 43 make to order/pull system, 45 people driven forecast, 45 profitability, 43 sales and operations planning advantages, data gathering, 55 definition, 53 demand planning, 55 functional area, 55 maturity model, 57 pre and executive meeting, 56 resource planning model, 53, 54 strategic and business plan, 53 successful factors, unconstraint statistical forecast, 55 statistical forecast accuracy, cost and customer satisfaction, 48 accuracy improvement, 50, accurate forecasts, 46 corporate and forecast factors, 47 critical skills, 46 data gathering, 50, 51 demand amplification, Du Pont Model, 46, 47 evaluation, 50, 51 fitting model, 50, 51 lead time, 45 methodological tree, 50 multidimensional metrics, 47 multivariate models, 49 neural nets and econometric systems, 46 preliminary exploratory analysis, 50, 51 problem definition, 50, 51 quantitative and qualitative information, sales forecasting, 46 SFM, 47, 48 subjective and univariate models, 49 two-by-two matrix, forecast approach, 43, 44 variability, 43 vendor managed inventory and demand visibility advantages, detailed process, EDI, 66 Distribution operation fleet size and composition, performance management, 95 track and trace systems, vehicle routing optimization capacitated vehicle routing problem, 89 customers, 88 drivers, objectives, 88 problems and interconnections, 89 road network, 88 vehicles characteristics, 88 VRPB, VRPPD, VRPTW, 90 Du Pont Model, 46, 47 E Electronic data interchange (EDI), 66 eprocurement process, 73 F Failure mode and effects analysis (FMEA) technique, 109 Financial and operational benefits, 179 Fleet sizing problem, 87 Flexible/permeable gate, 113 FMEA. See Failure mode and effects analysis technique G Gate process, 112 Generic label correcting (GLC) algorithm, 17 K Kanban method, 78 Knowledge-based expert self-assessment (KES), 18

4 184 Index M Manufacturer task, Market Planning, 59 Mean average percentage error (MAPE), 59 N New product forecast models benchmarking research, 101 customer/market research techniques, 104 expert systems and simulation, 105 issues, judgment techniques, 104 level, time horizon, interval and form, 102 objective, 102 product market matrix, 103 regression analysis techniques, 105 time series techniques, 105 types, philosophical worldviews, 26 qualitative research, quantitative research, 26 strategies of inquiry audience, 29 case studies, 28 concurrent mixed methods, 28 ethnography, 27 experimental research, 27 grounded theory, 274 narrative research, 28 personal training and experience, 29 phenomenological research, 28 sequential mixed methods, 28 social research problems, 28 survey research, 26 transformative mixed methods, 28 Retailer task, Rigid gate, 113 O Optimal life, 87 Out-of-stock (OOS), 1 P Procurement process, Product and service agreements (PSA), 39 R Research design case study research definition, 29 Design Sciences paradigm, 32 formal vs. explanatory sciences, inducting theory process, 31 multiple-case designs, 31 quality, empirical social research, 30 relevant situations, 29 single-case study, technological rule product, 33 theory-building process, vs. traditional prejudices, 30 DDSC framework application phase, assessment development, construction phase, maturity model, 34, 35 definition, 25 framework, 26, 27 mixed methods research, 26 S Sales forecasting management (SFM), 47, 48 SCOR. See Supply chain operations reference model Supply chain costs, 1 Supply chain operations reference model (SCOR), 70 Supply chain processes common language, 39 customer relationship management, customer service management, 40 DDSC components, 41, 42 demand management (see Demand management) Global Supply Chain Forum, 39, 40 manufacturing flow management, 40 order fulfillment, 40 PLM automotive industry, 100 beverage industry, 100 innovative products, new product forecast models, portfolio optimization, product tracking and visibility, 109, 111 risk assessment & management, senior management support & organizational culture, product development and commercialization, 41 returns management, 41 supplier relationship management, 41

5 Index 185 supply and operations management agile enterprise, 76 cells, customer service, 69, distribution operation (see Distribution operation) phase roadmap, 73, 75 postponement, procurement, SCOR, senior management support, TPS (see Toyota production system) warehouse, Supply chain strategy process, 2 T Total productive maintenance (TPM), 78 Total quality management (TQM), 78 Toyota production system (TPS) batch size reduction, 78 excess of inventory, 77 excess of motion, 77 excess of transportation, 77 Kanban method, 78 lean definition, 76 non-value-added-processing, 76, 77 overproduction, 76 production defects, 77 pull system, s/workplace organization, TPM, 78 TQM, 78 underutilized people, 77 visual controls, 79 Waiting for material, 77 work cells, 78 TPM. See Total productive maintenance TPS. See Toyota production system TQM. See Total quality management V Vehicle routing problem with backhauls (VRPB), Vehicle routing problem with pickup and delivery (VRPPD), Vehicle routing problem with time windows (VRPTW), 90 Vendor managed inventory (VMI), Vendor Management, 59 Voluntary Interindustry Commerce Standards (VICS), 59, 60 W Warehouse design decisions, 81 literature reference, 81, 82 distribution vs. production warehouses, facility layout, 81 metrics, 86 organization, 84 overlapping transitional stages, 84 performance management, phases/process, 83 resources, 83