Supplier Quality Management Survey

Transcription

1 Scope of Survey The survey will be used to gauge how compliant to ISO9001, UL, & AS9100 a supplier is. This survey does not cover all requirements of ISO9001, UL, & AS9100. It is focused on those elements considered essential for Product Realization when the supplier is not the designer. The responses are subject to on- site verification by Infinity PCB s ISR Supplier Quality Engineering. Supplier Self Survey Filled Out By: Signature: Signature not required for electronic submissions On- Site Limited (ISR Use Only) Performed By: Date: Date: Company Name: Street: City: ZIP/Postal Code: Main Telephone No.: Top Facility Manager: PO Box: State/Province: Country: Phone: Head of Quality Assurance: Phone: E- mail: Fax: Please provide e- mail address for communication with Head of Quality Assurance. Commodity of Supplier Commodity Other CAGE CODE Select From Dropdown ITAR Registered with Directorate of Defense Trade Controls Yes No Page 1 of 13

2 Facility Information Business Structure: Corporation Individual Partnership Division of: Total Number of Employees at this Location: Number of Quality Control Inspectors Number of Quality Assurance Engineers Number of Manufacturing Personnel Square Footage: Building Age: Owned Rented/Leased Environmental Controls in Work Areas: Temperature - Heat and Cool Temperature - Heat Only Humidity Are there Clean Rooms? If YES, What Classes? Unionized Workforce- If Unionized Earliest Contract Expiration Date: *General Information Has the company (or subsidiaries) had any civil court rulings made against them? (If yes, give details below) Have any of the company s directors been declared insolvent? Has the company been banned/suspended from doing business with any financial institution? Is the company a customer of Infinity PCB? Page 2 of 13

3 Please name the company s strengths and advantages in the market: Does the company have an invoicing cycle or given frequency? *Certified Quality Management System: AS9100/9120 ISO 9001 TS16949 Nadcap UL Nadcap Processes: ISO/IEC ANSI/NCSL Z540 ISO ISO Attach a copy of current Registrar issued certificate(s) IPC Member Yes No Other Certifications: If none of the above are applicable, describe Quality Management System: Worker Soldering/Conformal Coat/Inspector Certifications: Not Applicable J- STD- 001 IPC- A- 610 Class1 Class 2 Class 3 IPC- A- 600 (Latest Rev) J- STD- 001 Space Addendum J- STD- 001 Nadcap certified Is an IPC registered instructor on site? Yes No N/A NASA- STD (Hand Soldering) NASA- STD (SMT) NASA- STD (cables) NASA- STD (CC and Staking) Is there a NASA certified Level B Instructor on site Yes No N/A Others List: Page 3 of 13

4 *Contract Review When reviewing a RFQ, Contract, SOW or Purchase Order, do you assure you have all pertinent documentation including the current drawing revision cited on quote or PO, drawing cited documents (including ISR customer specs cited on drawing or PO) and Quality Requirements related documentation? YES NO Review Authorities: Engineering QA Manufacturing/Operations Others: *Process Development Are Procedure and Process documents under Configuration Control? Is Process Software (including Numerical Control) under Configuration or Engineering Control? N/A Process Software not used Note: Any manufacturing or test equipment run by software is applicable. Do all Manufacturing/Operation Procedures, Processes, Travelers/Routers and Software require Approval prior to release? Does the Controlling Procedure designate who has Approval authority for each type of document? Are Procedures/Processes and Process Software (including Numerical Control) protected against unauthorized change? Are Control Plans developed for Key/Critical Characteristics? N/A Page 4 of 13

5 Are 100% of drawing characteristics accounted for in production/inspection planning? N/A Do you have a traceability system to track and permanently record material and/or parts used in manufactured or supplied product? If yes, to what constituent part levels? Lot # Serial # If yes, to what manufactured product levels? Mfg. Lot # Discrete Serial # Is there a FOD (Foreign Object Damage/Foreign Object Debris) program in place and functioning? N/A *Purchasing Are Customer Requirements flowed down to sub- tier suppliers? Are sub- tier suppliers evaluated initially? How: Are sub- tier suppliers re- evaluated periodically? How: Is there an approved supplier list? Is there established criteria documented for evaluation and re- evaluation of suppliers? Are records of supplier evaluations maintained? Are production materials procured only from approved suppliers? Are there provisions to disapprove suppliers for cause? Are EEE Parts Brokers or Independent Distributors (non- manufacturer authorized) used to procure electronic parts? N/A Page 5 of 13

6 Is there a documented program/process to prevent procuring counterfeit or substandard parts and materials? *Distributors Only Are you an OEM Authorized Distributor for the items procured by ISR? *Receiving Inspection Is all production material inspected upon receipt (except dock to stock items)? Are sampling plans used? If used, are the sampling plans C = 0 based (accept on 0, reject on 1)? N/A Are certificates of compliance/conformance reviewed for accuracy to specification, drawing and/or purchase order requirements? Are received raw materials tested periodically to verify certification? Is there a counterfeit parts detection program in place and functioning? N/A Are suppliers issued corrective action requests for detected non- conformances? Is there a dock to stock program? If yes, are dock to stock items audited periodically? Page 6 of 13

7 *Production Are Travelers or Routers (Including electronic routing) used? Do the Travelers or Routers have release approval and revision identification? Does the procedure indicate who has authority to change (Including WIP change) and red- line Travelers or Routers? Is the status of production items readily identified? Are split lots adequately documented? Not Used Is there a Preventative Maintenance program in use and up to date for production equipment? Is there a shelf life control system for time sensitive materials? Do not use time sensitive materials If yes, is the shelf life control system recall based? How are operation completion/acceptance sign- offs recorded? Stamps Signatures/Initials Electronically If stamps are used, is there an up to date master stamp list? Do personnel receive training commensurate with the tasks they perform and is the training documented? Is sub- contracting orders conducted? If yes, are the full details of work specified in writing to the subcontractors? Have subcontractors been formally approved and is documented evidence available? Is sub- contracting divulged to customers? Page 7 of 13

8 In- Process/Final Inspection Are all production lots/items inspected? Are sampling plans used? If used, are the sampling plans C = 0 based (accept on 0, reject on 1)? Are First Article Inspection Reports generated for items produced when required? YES per AS9102 YES not per AS9102 NO Do you have the ability to safely store and retrieve product related quality records for 5-7 years? (May be accomplished electronically) *Special Process Control Are any Nadcap defined Special processes performed in house? If YES what are they? If YES, are they submitted to customer for approval if required? Are you Nadcap certified for the process? N/A Does a sub- tier supplier perform any Special Processes? If YES, are the Special Processes submitted for customer approval if required? Do you periodically audit them? N/A Are they Nadcap certified to perform the Special Process? N/A Page 8 of 13

9 *Calibration Are all instruments, test equipment and gages used to accept product under Calibration Control? Is the status of calibration of the instruments and gages readily apparent (preferably by sticker affixed to item)? Does the status indicate calibration due date? Is there a calibration recall system? YES No Are calibrations performed by supplier personnel or outside parties? In Out Both If calibrated by an outside party, is a Certificate of Calibration provided for each item calibrated? N/A If yes, is the Certificate of Calibration compliant to national or international standards (e.g. ANSI- Z540 or ISO/IEC 17025)? Are the Certificates of Calibration reviewed by internal personnel for accuracy and completeness? Is this review documented? The following five questions pertain to both internally and externally performed calibrations: 1. Are calibration standards traceable to recognized master standards such as NIST? YES No 2. Do calibration records include pre and post adjustment data? 3. Do calibration records include a listing of calibration equipment used and its calibration status? 4. Do calibration records include a listing of the specific calibration procedures used for each item? Page 9 of 13

10 5. Are the individual calibration procedures approved for use? Are customers notified when an item found out of tolerance may have resulted in the shipment of non- conforming parts? *Control of Non- Conforming Material Are Non Conforming Material Reports generated for non- conforming material? Is non- conforming material, including scrapped material, suitably identified and stored to preclude accidental use? Does the procedure identify personnel with Material Review Board authority? We do not exercise MRB authority Does the procedure address customer MRB requirements? Are scrapped items rendered useless for production by permanent marking or destruction? *Corrective Action Are Corrective Action Requests generated and acted upon in a timely manner? Are Root Causes adequately researched and established? Are Corrective Actions adequate to preclude incident recurrence? Is there follow- up activity to assure the Corrective Action was effective? Are Preventive Actions addressed? Page 10 of 13

11 Product/Service Information Is there any legal or other restrictions as to where, when and to whom the products may be offered? Is customer support, back- up to be provided? How: Does the supplier give a guarantee on the product? If yes, please give details of the guarantee: Please explain payment terms available: State the current cost(s) of the product or service: Are the prices likely to change and how often? If yes: How long would it take to deliver the product/service from the date/time an order is placed? If delays are encountered in the delivery of the product or service how are customers informed? Are delivery times guaranteed? Continuous Improvement Do you have an active Continuous Improvement/Kaizen Program? Page 11 of 13

12 Internal Audit Is there a schedule? Is it current and up to date? Are Corrective Actions for negative findings generated and acted upon in a timely manner? Software Control Do you use and/or develop software for use in your internal processes (including numerical control and other machine programming)? If yes, is the software protected to prevent unauthorized changes? If yes, are there safeguards in place to prevent usage of improper version? Do you develop software for use as a stand alone or embedded product? If yes, have you adopted Capability Maturity Model Integration (CMMI)? If yes, what level are you currently at? Use Space below for additional comments. Page 12 of 13

13 ISR USE ONLY Reviewed By: Drop Down Date: AS9100 Verified? ISO9001 Verified? UL Verified? Based on this limited survey the following is recommended (See Supplier Quality Database for official status of approved suppliers): Supplier has a QMS capable of supporting ISR requirements. Supplier has a QMS capable of supporting ISR requirements with minor deficiencies and/or major deficiencies not adversely affecting product realization. Supplier has a QMS potentially capable of supporting ISR requirements but has major deficiencies that adversely affect product realization. These deficiencies will require rectification and subsequent re- evaluation. This Supplier is not recommended. Supplier does not have a QMS capable of supporting ISR requirements. In addition to the above recommendation, an on- site audit is suggested based on the nature of the commodity provided. Approver Comments SQE APPROVAL CHECKLIST 1 Complete Survey Review 2 Sign Approval Status 3 Scan/Copy into Supplier Folder 4 Update Supplier Database with status information (Type of Approval) Page 13 of 13