North American Service & Parts Focus Day

Transcription

1 Event Brochure North American Service & Parts Focus Day July 15, 2014, Greater Chicago Area (Illinois) Hotel Arista in Naperville, and the AGCO Parts Inbound Center (APIC) in West Chicago Organized by In cooperation with Featuring speakers from A unique opportunity to meet experienced practitioners and decision makers from other companies to discuss current developments in Service & Parts Management Competent industry speakers contributing their view of Service & Parts issues and available for an in-depth Question & Answer session Guided visit through a cutting-edge parts facility of a global leader focused on the design, manufacture and distribution of agricultural machinery in order to view state-of-the-art technology and processes and to discuss operational issues on-site Exchange of ideas and experience among Service Parts and Logistics Executives enabling you to review and refine your strategy and improve your operations

2 Agenda 9:00 9:30 AM Registration and morning coffee AGCO 9:30 10:00 AM Welcome Address Tom Clevinger Hotel Arista Ballroom CD 10:00 10:45 AM 10:45 11:30 AM Opening remarks and introduction of participants Learning from real-life company examples of how to improve service parts demand forecasts and inventory management Executive Board Member of ISLA and SVP/General Manager Global Truck, Parts & Service at Navistar Mike Landry President North America Barkawi Management Consultants Michael D. Nelson More benefits and business value for General Manager and Head customers through a new industry-leading of Spare Parts North America online service for spare and wear parts Valmet 11:30 AM Open discussion involving all partcipants s Chaired by Tim Coppe, Director of 12:30 PM Where do you still see substantial oppor- Supply Chain, and Marcello Palazzo, tunities for optimization in mature spare Logistics Planning Manager parts businesses after years of continuous Navistar improvement and fine-tuning? 12:30 1:15 PM Lunch 1:15 1:45 PM Tim Mohnke Best practices in parts pricing Director Pricing Solutions Syncron International 1:45 2:15 PM Presentation Joe DiPietro Ensuring unparalleled parts availability Vice President in a market where downtimes cause high AGCO Parts North America economic impact 2:15 2:45 PM Refreshment break and bus transportation/car drive to AGCO Parts North America AGCO 2:45 4:30 PM Guided visit of the new AGCO Parts Inbound Center (APIC) in West Chicago Behind-the-scences tour of AGCO s best-in-class parts operations Joe DiPietro, Vice President, and Greg Wells, Manager NA Parts Operations AGCO Parts North America 4:30 5:00 PM End of the event, and bus transportation back to the conference hotel (optional)

3 Venues Hotel Arista 2139 CityGate Lane Naperville, IL AGCO Parts Inbound Center (APIC) 1160 Powis Road West Chicago, IL Locations 20 Elgin 2 Des Plaines 294 Glenview Wilmette Wood Dale Hotel Arista Naperville AGCO Parts Inbound Center (APIC) West Chicago Bloomingdale Saint Charles Wheaton 38 Batavia 88 Naperville Aurora mi O'Hare Airport 355 Lombard Lisle 83 Lemont 2 Westchester La Grange Chicago Midway Airport Lake Michigan cartogis 2012 The meeting session with presentations, Q & A and discussions will be held at the Arista Hotel, which has been awarded a 4-star rating by Forbes Travel Guide It is conveniently located off Interstate 88 in the new CityGate Centre business and retail complex in Naperville, Illinois, and just 30 miles from downtown Chicago. The drive to O Hare Airport takes about 40 minutes (29 miles). Midway Airport is less than one hour away (38.5 miles). The AGCO Parts Inbound Center (APIC) in West Chicago is just around he corner (8.5 miles). If desired, bus transportation to the APIC, and after the tour back to the Hotel Arista will be provided. For those who will be arriving the evening before the event, ISLA has held a block of Deluxe King rooms at a rate of $149 (plus taxes). For booking details see last page of this document.

4 Cooperation Partner & Presenting Companies The event is supported by AGCO Parts, the original equipment and service division of AGCO Corporation. AGCO Corporation is a global leader focused in the design, manufacture and distribution of agricultural machinery, employing more that 22,000 people worldwide. AGCO products are sold through five core brands, Challenger, Fendt, GSI, Massey Ferguson and Valtra and distributed globally through independent dealers and distributors in more than 140 countries. Joe DiPietro, Vice President of AGCO Parts North America, will illustrate in his presentation how his organization supports a network of over 1,250 dealer locations in the United States and Canada with over 0,000 active part numbers. AGCO s North American parts distribution network is made of nine warehouses that have in total 3.2 million outbound lines shipped, 400,000 inbound lines received, and 320,000 inbound lines returned (figures 2013). During the behind-the-scenes tour, AGCO will provide insight into their operations and processes at the new AGCO Parts Inbound Center (APIC) in West Chicago, which was opened in the second quarter of Presentations in addition to AGCO will be given by three companies all of them ISLA members like AGCO. Barkawi Management Consultants is an international management consulting company focusing on supply chain management and after sales services with more than 100 employees. Barkawi was founded in 1994, and is located in Munich (headquarters), Shanghai, Moscow, Atlanta, and Vienna. Syncron is a global leader in cloud-based aftermarket service optimization, providing global inventory management, global price management, order management and master data management software to manufacturing and distribution companies. Valmet Corp. is a leading global developer and supplier of services and technologies for the pulp, paper and energy industries. Valmet s services cover everything from maintenance outsourcing to mill and plant improvements and spare parts. The company has over 200 years of industrial history and was reborn through the demerger of the pulp, paper and power businesses from Metso Group in December Net sales in 2013 were approximately 2.6 bn. Organizer The North American Service & Parts Focus Day is organized by the International Service Logistics Association. ISLA is a network of professionals dedicated to Customer Service and Spare Parts Logistics. It was founded in Munich, Germany, in As the association is not commercially driven, ISLA depends on the support of its members for the work it does. Nearly 60 companies from the U.S., Europe, Israel and China have now joined ISLA (see a few of them listed below). Small selection of ISLA members New members, first and foremost OEMs running spare-parts and service-intensive businesses, are always welcome. For more information, please visit or contact us: ISLA International Service Logistics Association e. V. Baierbrunner Strasse 35, Munich, Germany Phone +49-(0) , Fax -969 isla@servicelogistics.info Executive Board: Kraft Schumann (Chairman), Tom Clevinger, and Magne Svendsen

5 Registration To register for the North American Service & Parts Focus Day, please complete the form below, including the correct billing address. The fee for attending the Focus Day is $3. ISLA members pay a reduced price of $270. Upon receipt of your registration, you will be sent the invoice for the attendance fee. Payment by wire transfer is preferred, but can also be made by credit card (Diners Club, MasterCard, Visa), check, or via PayPal (isla@servicelogistics.info). Please return the completed form via fax to or it to isla@servicelogistics.info Your fee for the event includes access to the meeting and the behind-the-scenes tour, as well as meals, snacks and beverages during the sessions and breaks. Meeting handout and event documentation are included as well. Attendees are responsible for their own travel and hotel expenses. ISLA reserves the right to make changes to the program as stated in this document. All cancellations received up to 14 days prior to the event are free of charge. Cancellations received after this date, will be entitled to a 40% refund of the attendance fee. However, you may substitute a delegate at any time. ISLA itself will only cancel the event due to force majeure, unavailability of premises, sickness of speakers, or the lack of a minimum number of partcipants. Registration fees will be refunded. No further liability is accepted. If you have any questions regarding ISLA or the North American Service & Parts Focus Day, please feel free to contact us, preferably by at isla@servicelogistics.info Title, First and Last Name Position / Job Title Company / Organization Business Department Address Phone Credit Card Payment Please check if you prefer to pay with Diners Club, MasterCard or Visa (American Express not accepted) Accommodation Please tick here if you will be arriving on July 14 th and would like to stay at the Hotel Arista where ISLA has booked a number of rooms. (Price of Deluxe King Room $149, plus taxes; to be paid by the participant, not included in the event fee) Dinner hosted by On July 14 th ISLA s founding member Barkawi Management Consultants would be pleased to welcome event participants to dinner at a local restaurant. Please indicate if you would like to join us around 6:30 PM. Dinner will be served at 7:30 PM. Date, Signature