Session 2A (11:45-12:30) Topic Covered Overview Of National Urban Transport Helpline (NUTH) NUTH Applications And Concepts Planning And Design

Transcription

1

2 Session 2A (11:45-12:30) Topic Covered Overview Of National Urban Transport Helpline (NUTH) NUTH Applications And Concepts Planning And Design Considerations

3 National Urban Transport Helpline Overview

4 What is NUTH? National Urban Transport Helpline (NUTH) provides travelers: Traffic information Mode of transportation information Information about roadway conditions and incidents Allows public to make better choices for their transport planning Department of Telecommunication, Government of India has allotted a nationwide short code for the National Urban Transport Helpline with unrestricted accessibility from all access service providers NUTH extends to all public transport systems, i.e. all city bus services, BRTS, Metro, Airport Link bus service and also intermediate public transport service

5 Objectives of NUTH Dissemination of transit, traffic and other relevant information that support public in making informed travel decisions. This would include: Provide both static and dynamic multi-modal transit information which is accurate and reliable Provide multi-modal trip planners Provide updates of events that have an impact on traffic and/or transit systems Provide construction/maintenance related updates with respect to road and transit network Support intermodal coordination among transit agencies Augment use of public transport

6 511 Mission Statement The 511 program must cost-effectively provide traveler information that customers both want and are prepared to act on, thereby enhancing the efficiency and maximizing the capacity of the Bay Area transportation system This information should be accurate, reliable, multimodal, comprehensive and regional in scope. Responsibility for the gathering, processing and dissemination of 511 information should be regionally coordinated and rationally allocated to Bay Area transportation organizations in both the public or private sectors according to institutional interest, ability and wherewithal. Source: Metropolitan Transportation Commission, San Francisco Bay Area

7 Traveline Mission Statement To promote public transport passenger growth and enable the delivery of high quality mobility information across a mix of channels in a way that represents best value to our stakeholders Source: Traveline Information Limited, UK

8 NUTH Applications and Concepts

9 NUTH Applications Transit Information Dissemination Traffic Information Dissemination Parking Information Dissemination Construction /Maintenance Activities Information Dissemination Incident and Events related Information Dissemination Weather Information Dissemination Tourism related Information Dissemination Bicycle Trip Planner Ride Share

10 Transit Information Static Modes, Operator Details Terminals, Stops Routes Trip planner based on static data Service types Schedules Fare, Pass Details Real time Running Status Departures Scheduled Estimated time of Arrival Trip planner based on real time data Rerouting Delays and disruptions Construction Operational Hours Information of new services, changes Parking Parking Availability Scheduled construction and maintenance Updates on construction and maintenance

11 Transit Information: 511 SF Bay

12 Transit Information Transit information for bus, rail, shuttle and others Trip planning tools Transit stop locations Schedule, Map and Fare information Real-time transit departure information (use of predictive algorithms) Customized service

13 Trip Planner NUTH should have multi-modal journey planning tool to support trip planning between various origin and destinations using several options such as modal preference, date, time, fastest, least transfer/ cost/ time/ walk etc.

14 Transit Information: NTES Website

15 Passenger Information System : Web-based Web-based Passenger Information and Journey Planner

16 NextBus Delhi App Occupancy/ (Seat Availability) NextBus Delhi App Seat Availability Estimated Time of Arrival Real Time Bus Location Trip Planner Close to 1 Lac downloads till date

17 NextBus Delhi App

18 NextBus Delhi App

19 Traffic Information Static Road Network Map Location of signalized junctions Location of CCTV cameras Location of VMS signs Location of parking facilities Trip planner based on static data Road attributes (name, number of lanes, one way/two way etc.) Entry, weight, height restrictions Scheduled construction and maintenance Real time Congestion information Travel time between locations Trip planner based on dynamic data Road conditions, closures, diversions Incidents, Events Parking availability status Weather updates Live camera feeds Updates on construction and maintenance

20 Traffic Conditions Driving Times by freeway Incident Information by freeway Construction information or road closure Congestion displays Real-time DMS message signs CCTV camera images Special announcements

21 Congestion Heat Maps - Delhi

22 Congestion Heat Maps

23 Other NUTH Applications Applications Parking Information Dissemination Construction /Maintenance Activities Information Dissemination Information Information may static or dynamic Location of various parking facilities: general parking, event related parking, park and ride facilities Details of parking facilities such as capacity, type of vehicles that can be parked, operational hours, charges, mode of payment, operating agency, contact details Parking availability status (real-time) Update on facility closure, construction and maintenance Information may static or dynamic Brief details Location: road, section, spot Direction of travel affected Impact: lane closure, diversion, congestion Alternate routes Expected time to restore normal traffic

24 Other NUTH Applications Applications Incident and Events related Information Dissemination Weather Information Dissemination Tourism related Information Dissemination Information Information may static or dynamic Incident/event details Location: road, section, spot Direction of travel affected Impact: lane closure, diversion, congestion Alternate routes Time during which traffic would be affected Expected time to restore normal traffic Weather information such as wind speed, temperature, visibility, fog, rain etc. which may affect travel could be provided. Tourism related information such as important tourist places, their locations, brief details, ticketing details, operational timings, contact details etc. could be provided. This would also include trip planning tools

25 Other NUTH Applications Applications Bicycle Trip Planner Information Cycle only route, routes where part of the journey can be made on bicycle (with facility for bicycle parking at transit station) and the rest using transit, transit stations where bicycle could be parked for onward transit journey, routes shown on the map, location of bicycle parking/hiring facilities, type of route (such as on plane, downhill, uphill, hilly, high traffic, low traffic, lakeside, seaside, green level), route with bicycle hiring facilities etc Ride Share Rideshare applications support and catalyse ride matching and ride sharing by creating a platform that enables people to share their travel details (such as day, timing, route, vehicle, travel preference, drive only, ride only etc.) and based on such details facilitate pooling of cars and other personal transport vehicles with a view to promote high occupancy in vehicles that are being used for personal transport

26 Parking Information Location of various parking facilities: general parking, event related parking, park and ride facilities Details of parking facilities such as capacity, type of vehicles that can be parked, operational hours, charges, mode of payment, operating agency, contact details Parking availability status (real-time) Update on facility closure, construction and maintenance

27 Parking Information

28 Trip Planner, 511, San Francisco Bay Area

29 Journey Planner, Transport for London

30 Rideshare Information Rideshare matching information Park and Ride locations in the region Carpool and Vanpool information

31 Bicycle Journey Planner, Transport for London

32 Bicyclist Information Maps and Routes Safety Information Educational information Events

33 Information Dissemination Modes

34 Dissemination Methods 90% Traveller Information Dissemination Methods (US Cities) 80% 70% 60% 50% 40% 30% 20% Freeway Systems Transit Systems Arterial Systems 10% 0% Intelligent Transportation Systems Benefits, Costs, Deployment, and Lessons Learned Desk Reference: 2011 Update, FHWA, U.S. Department of Transportation Based on survey of 122 freeway, 143 transit and 290 arterial agencies

35 Telephone Service Automatic connection based on where you are geographically Interactive Voice (IVR) Live Operator Assistance

36 Telephone Service

37 Mobile Applications Information through mobile devices Agreement with third party developers to provide information to developers BayTripper: Droid Muni: icommute SF inap LateBARTalert Transporter Muni Alerts Path2Go RailBandit

38 Planning And Design Consideration

39 NUTH Structure Planning and design consideration depends upon Number of modes available Data available ITS implementation in the region Static or dynamic data Single unified numbering Presence of any telecom circle Single unified website Accessible from any landline and mobile number Structure should not be cumbersome

40 NUTH Call Centre Management Phone component of NUTH will ride on the national telecom network. Call centres which support both Interactive Voice Response System (IVRS) based communication as well as those that are agent based Call centre could be set up based on mobile telecom circle Each circle having a single call centre supporting all the cities of that circle which are attached to NUTH Considering above call centre supports multiple cities, Either the state (or any one of them if the circle has more than one states) concerned or Any one of the UMTAs of that circle (preferably of the city where the call centre would be set up) could either set up the call centre or engage contractors to perform this task. Mechanism for sharing of cost would need to be worked out

41 NUTH Call Centre Management contd. No need to set up any call centre at the national level NUTH call centre should support English, Hindi and one or more local/region specific languages that are widely understood in the city/region We strongly recommend a 3-digit helpline number. Suggested number is 555

42 NUTH Components BACKEND COMPONENTS (DATA CENTRE) Information Dissemination Applications Backend Hardware Transit information system Computers/ Operators consoles Traffic information system Servers (application, communication, Transit trip planner information dissemination, signals, Transit schedule application CCTV, enforcement system etc.) Multi-modal trip planner Switches Driving time prediction application Printers Ride share application Parking information system Bicycle trip planner Backend Standard Software Utilities Traveller Information Systems Air conditioning Archived Data Base Access control Power and backup facilities Fire suppression

43 NUTH Components Field Equipment FIELD COMPONENTS Communication Hardwired, such as fibre optic, twisted pair, coax cable, etc. Wireless, such as microwave, spread spectrum, cellular, Wi- Fi, etc. Leased options, including both wireless (cellular) and wireline

44 Some other considerations User Interface User friendly, efficient and effective access to information Accessibility Standards NUTH to be designed in such a way that it take care of physically challenged people It take care into account various related act and international standard and practices Central Systems The back office of NUTH could be hosted At TMICC By a professional data centre service provider At any other location (e.g. with any Transit Agency)

45 Some other considerations Resources and Resource Constraints Resource planning as the concept is new to India It include Initial cost of setting up such facilities, Ongoing costs of operating, maintaining and managing these facilities. Technology Evolution and Integration Obsolescence Management 45

46 Thank You