and 3 rd Party Branded Vendor Manual

Transcription

1 and 3 rd Party Branded Vendor Manual Updated September 2012

2 J.Crew Vendor Manual Table of Contents Vendor Manual Introduction 3 J.Crew Quick Response Program 4 J.Crew Contact List 6 3 rd Party Branded Vendor Quick Reference Guide 7 J.Crew Imports Overview 9 Getting Started 9 Guide to Purchase Orders 10 Guide to Packing Lists 12 J.Crew Invoicing Requirements 19 J.Crew Product Guidelines 22 J.Crew Product Requirements (including Children s & Baby) 22 Photo/Retail Samples 26 Returns Process 27 J.Crew In House Inspections 27 J.Crew Packaging & Labeling 30 Garment Labeling 30 Pre ticketing (Price Tickets) Program 30 Polybag Requirements 31 Hanging Garments 32 Carton Packing & Labeling 33 J.Crew Shipping & Routing 38 Basic Shipping Requirement All Modes of Transportation 38 Sample Shipments 38 Floor Set Shipping Procedures 39 International Routing Guide 39 FedEx International Policy 41 Domestic Routing Guide 43 Shipping Guide to J.Crew Canada 48 J.Crew Non Compliance 54 Overage/Shortage Policy 54 Late Shipment Policy 55 Purchase Order Change Notification Policy 55 Defective Product Policy 56 Incorrect Packing/Labeling Policy 56 Appendix 60 Pop up Blocker Troubleshooting (J.Crew Imports) 60 J.Crew Barcode Label Printing 61 J.Crew Pre ticketing Program & Order Forms 62 J.Crew Price Ticket Guide Apparel 65 J.Crew Price Ticket Guide Non Apparel/Accessories 70 J.Crew Approved Testing Laboratory Contact Information 76 J.Crew Approved Testing Laboratory New Account Application 77 J.Crew Test Request Form 78 J.Crew Children s/baby Testing Protocol 79 Purchase Order Change Notification (POCN) Form 83 2

3 J.Crew Vendor Manual Introduction Welcome to J.Crew! As we begin our partnership, we provide the information in this manual as a guideline to J.Crew standards, processes and procedures. The contents of this manual apply to all vendors. While J.Crew recognizes that there are different legal and cultural environments in which facilities and offices operate throughout the world, this manual sets forth the basic minimum requirements all facilities and offices must meet in order to do business with J.Crew. We strongly encourage J.Crew Suppliers to exceed these standards and promote the best practices and continuous improvement throughout their relationship with J.Crew. This manual is located on the J.Crew Imports Website ( and should be distributed to all J.Crew account representatives throughout your organizations. All updates and addendums will be communicated and posted to the Website accordingly. We ask you read through all areas of this manual and direct any questions/issues to the contact person noted in each section. If there is not a suggested contact department listed, or you need additional information on a topic not included in this manual, please contact the Production Department. Thank you. 3

4 J.Crew Quick Response Program In an effort to manage inventory levels, track best sellers and ensure that we remain in line with our business model, J.Crew will require that all Agents/Vendors comply with a Quick Response program. As we continue to develop our strategic partnership, it is imperative that we team with vendors who are able to accommodate the needs of our business. J.Crew will place all buys as per our corporate product development calendar and advise which styles are in need of a Quick Response program to back up the demands of the business. It is crucial that Quick Response is discussed during the development process to ensure we meet all expectations. J.Crew requires that all Quick Response programs meet a turn time of days without prior placement to minimize the possibility of any liabilities. 4

5 Contact List and Quick Reference Guide

6 J.Crew and Madewell 3 rd Party Branded Contact List J.CREW and MADEWELL 3 RD PARTY BRANDED PRODUCTION ORGANIZATION CONTACT NAME CONTACT INFORMATION AREA OF RESPONSIBILITY Michelle Phillips Vice President Production Michelle.Phillips@jcrew.com Phone: Oversees all J.Crew 3PB activity Nicolle Barber Production Manager Quinn Lanshe Assistant Production Manager Siobhan Sweeney Assistant Production Manager Elena Heiblim 3PB Merchandising Manager Anna Vietor 3PB Associate Merchant Anne Crisafulli Madewell Snr Merchant Kate Christian Madewell Merchant Alexandra Levin Madewell Merchandising Asst. Nicolle.Barber@jcrew.com Phone: Quinn.Lanshe@jcrew.com Phone: Siobhan.Sweeney@jcrew.com Phone: Elena.Heiblim@jcrew.com Phone: Anna.Vietor@jcrew.com Phone: Anne.Crisafull@jcrew.com Phone: Kate.Christian@jcrew.com Phone: Alexandra.Levin@jcrew.com Phone: Oversees all J.Crew 3PB activity, direct responsibility for Men s and Watches J.Crew Women s J.Crew Crewcuts and Baby Oversees all Madewell 3PB activity (not including swim) Assists with all Madewell 3PB activity (not including swim) Oversees Madewell 3PB Swim only Madewell 3PB Swim only Madewell 3PB Swim only J.CREW and MADEWELL 3 RD PARTY BRANDED SUPPORT CONTACTS DEPARTMENT CONTACT INFORMATION AREAS OF SUPPORT J.CrewImports.com Support Frank Genus Frank.Genus@jcrew.com Phone: J.CrewImports.com login ids J.CrewImports.com training support PO Retrieval, ASN creation trouble shooting Trim Department Ilene Moore Ilene.Moore@jcrew.com Phone: Garment label and price ticket support QA Testing (Children s & Baby Only) Polybags Production Contact Refer to Production Contact List Above Mary Hayes IPaper Mary.Hayes@Ipaper.com Phone: Fax: Testing Protocols Lab Details Ordering J.Crew/Madewell Branded Polybags Transportation routing@jcrew.com Domestic/International Shipping Assistance Sample Invoice Payments Avery Dennison Ticket Orders Tarique Shabaaz Tarique.Shabaaz@jcrew.com US Orders Contact: Judy Frye Judy.Frye@averydennison.com Phone: Fax: HK Orders Contact: Andy Chan andymh.chan@ap.averydennison.com Phone: Fax: For payment assistance on Retail and Photo Sample invoices Preticketing Orders J.CREW and MADEWELL WAREHOUSE ADDRESSES Retail Warehouse Direct Warehouse Canada Warehouse J.Crew Ashville Distribution Center One Clifford Way Ashville, NC J.Crew Lynchburg Distribution Center Two Ivy Crescent Lynchburg, VA J.Crew Canada Inc. c/o the Fashion Distributors 30 Pedigree Court, Unit 2 Brampton L6T 5T8 Ontario, Canada 6

7 J.Crew Quick Reference Guide As a requirement of our business relationship, J.Crew expects all vendors to be well-versed in the content of this manual. Summarized below are some of the Golden Rules outlined in this manual as well as some quick reference points. GOLDEN RULES REFERENCE PAGE # PO Retrieval: J.Crew expects all vendors to retrieve PO s via. J.Crewimports.com. Pages ASN/Packing List Creation: J.Crew expects all vendors to create ASN s/packing Lists via J.Crewimports.com. If ASN s can not be created and Production has pre approved this exception, a Packing List must be ed to your Production contact and the distribution below: Retail (Ashville DC) AshvilleDCOperations@jcrew.com Direct (Lynchburg DC) LynchburgReceiving@jcrew.com Production Invoices: Mail a copy of the PO, invoice & invoice cover sheet to J.Crew s A/P department: J.Crew Group Inc. Attn: Accounts Payable Department P.O. Box 1027 New York, NY Pages Pages Children s Sleepwear Labeling: All children s snug fitting sleepwear requires a vendor supplied hangtag. Pages Produt Testing: All Children s Sleepwear and Baby Products require testing as outlined in the Testing Protocol. A test form and J.Crew approved laboratory must be utilized. Sample Invoices: Retail and Photo sample invoices should be placed in an envelope marked Vendor Relations and shipped with the merchandise. Garment Labeling: At a minimum, all garments must be labeled with size, country of origin, fiber content, and care instructions. Price Tickets: All Retail PO s must be pre ticketed with J.Crew price tickets ordered from Avery Dennison. Price Tickets must be placed according to J.Crew policy Page 25 Pages Page 26 Page 30 Page 30 Pages Polybag Requirements: All garments (folded or hanging) must be packaged in individual polybags. Pages Carton Prepartion: J.Crew/Madewell PO # must be listed on carton. A Packing List must be attached to the lead carton and must also reference PO#. Carton dimensions and weight requirements must be respected. Ship To Locations: All Retail PO s must be shipped to: J.Crew Ashville Retail Distribution Center All Direct PO s must be shipped to: J.Crew Lynchburg Distribution Center All Canada PO s must be shipped to: J.Crew Canada Inc. c/o the Fashion Distributors Pages Page 38 7

8 J.Crew Imports.com Overview

9 J.Crew Imports Overview OVERVIEW As a vendor to J.Crew, you will be granted access to our web based Purchase Order and ASN portal. This portal provides an efficient means for you comply with the following requirements: 1. Retrieve your purchase orders (page 10) 2. Create Packing Lists/ASN for your purchase orders (page 13) 3. Download pertinent forms, documents, updates (page 17 18) The sections that follow provide further details on navigating J.Crewimports.com. Please note: access to each module of the website is controlled via a Username/Password combination assigned to each vendor. Prior to accessing the system for the 1 st time you will be required to complete a vendor form which will prompt the creation of your log in identification. SECTION 1: GETTING STARTED A. Internet/Printer Requirements To access the J.Crew Imports Department Web Site, you must have the following: Internet access (a 56k modem connection is sufficient, however a faster connection such as a T1, Cable or DSL connection is recommended). Microsoft Internet Explorer Web Browser (MSIE is recommended), version 6 or higher (the browser must be JavaScript enabled and configured to accept cookies ). IMPORTANT NOTE: All POP UP BLOCKERS need to be DISABLED or TURNED OFF for jcrewimports.com (troubleshooting instructions are included in the appendix page 62). An inkjet or laser printer (for printing Purchase Orders, ASNs/Packing Lists, reports, etc ). B. How to Obtain a User Id 1. Following approval of your brand to J.Crew s assortment, J.Crew will utilize the information provided during the 3PB Registration process and activate your brand within our systems. During activation, J.Crew will generate an to you containing your J.Crew Imports User ID and Password. 2. Access the website by using internet address: 3. The User ID and Password provided via the will allow you to gain access to the system. If you have not yet received your log in, please notify your Production contact. 9

10 J.Crew Imports Overview SECTION 2: GUIDE TO PURCHASE ORDERS The Purchase Order system provides an electronic means for vendors to access J.Crew Purchase Orders (POs) and Purchase Order Change Notifications (POCNs). As explained during your on boarding conversations, J.Crew Purchase Order Requirements are as follows: 1. All J.Crew vendors are required to access jcrewimports.com to retrieve their purchase orders. a. Note: during 3PB Registration, vendors can elect to receive notification for new POs. 2. The retrieval of purchase orders acts as your confirmation and agreement to the order. 3. Anytime a PO change is made, vendors must retrieve the order as agreement to the changes. A. Accessing the Website Step 1: The following screen will appear when directed to the website ( Select Purchase Order System to proceed. Step 2: The Purchase Order link will bring you to the following page. Please Submit your Username and Password that were provided at time of vendor set up. B. Purchase Order Retrieval Upon log in to the Purchase Order System you will be directed to the Main Page (shown below). The main screen contains the following: A. Links Contains links to the Purchase Order System and Website Terms and Conditions. B. News and Updates Important news feed highlighting changes and enhancements applicable to vendors. Be sure to read through at each log in. A B C C. Menu and Downloads Contains links to the Documents page that has pertinent vendor related documents. 10

11 J.Crew Imports Overview Purchase Order Access Screen Retrieving Purchase Orders Click the link entitled Retrieve Purchase Orders to access the main PO page. Screen details include: A. Filtering allows you to query the system for purchase orders keyed to your vendor number. Queries can be specific to a particular PO# or J.Crew Style #. There is also an advanced search option that enables sort by date and search methods. B. PO Related Actions Print Check Box checking this box will allow you to print a hard copy of the PO(s). Action Field clicking on the Action field link is the official method to retrieve a PO. History clicking on the link will open a new window detailing all of the actions taken with the selected PO (including initial retrieving and any changes). C. PO Details notes Status of PO, PO# and required Ship Date. D. Dates notes PO dates for the Last Update and the original date Posted to Web. A B C D PO Retrieval and Printing Click the link entitled Retrieve to retrieve a new or changed purchase order. (under point B above) After clicking the Retrieve link, click on link entitled Accept to generate a printable copy of the purchase order (see example below) IMPORTANT NOTES: If you are using Microsoft Internet Explorer (MSIE) as your browser, the first time a printable version of the purchase order is generated, a pop up window will appear asking permission to install an ActiveX component from MeadCo Systems. Please select OK to allow installation of this component, as it is used to automatically set the page orientation and margins to correctly print the purchase order. If you are not using MSIE as your browser you will have to manually set your page orientation to landscape and page margins to.25 in your browsers page settings prior to printing the purchase order. 11

12 J.Crew Imports Overview SECTION 3: GUIDE TO PACKING LISTS The Advance Shipping Notices (ASN)/Packing List system is a tool for vendors to create ASN/Packing Lists via the web. J.Crew associates also have access to the completed shipping information and can monitor incoming Purchase Orders. As explained during your on boarding conversations, J.Crew ASN/Packing List requirements are as follows: 1. All J.Crew vendors are required to create an ASN on the system prior to product shipment. 2. Upon creation of an ASN, Jcrewimports.com will generate a packing slip and carton barcode. These documents are required to accompany any shipment to J.Crew. A. Accessing the Website Step 1: The following screen will appear when directed to the website ( Select Packing List System Step 2: The Packing List link will bring you to the following page. Please Submit your Username and Password that were provided at time of vendor set up. 12

13 J.Crew Imports Overview B. Packing List/ASN Creation Once logged into the Packing List System you will be directed to the main screen. Details include: A. Links Contains links to the Packing List System, Quality Reports and Barcodes. B. News and Updates Important news feed highlighting changes and enhancements applicable to vendors. Be sure to read through at each log in. C. Menu and Downloads Contains links to the Documents page that has pertinent vendor related documents. Click on the link entitled Enter/View ASNs (Packing Lists) to access your purchase orders and create an ASN. A B C Packing List Browse Page Functionality and Commands A. The list may be narrowed down by entering search criteria one of the "Search" fields, and clicking on the "Search Now" button. B. The list can be sorted on any of the displayed columns by clicking on the Column Header. C. Back Returns user to the Packing List Home Page. D. Reset Query Clears any query condition set using the "Search For" input form. E. Refresh Refreshes the page using any query condition set using the "Search For" input form. F. Add New ASN Allows user to add a new packing list entry. G. Packing lists will not appear unless ASN was created. Once available you may select one of the following drop downs for the selected PO in the Action column: o View Screen displays all information associated with selected packing list entry. o Edit Loads a page allowing user to make changes to the selected packing list entry. o Delete Loads a page allowing user to confirm deletion of the selected packing list entry. Note: Each page displays up to 25 ASN entries. Additional records can be viewed by clicking the page number links at the bottom of the page. C D E F A B G 13

14 J.Crew Imports Overview ASN Creation Screen Creating an ASN The Edit option in the Action column will load the selected PO s ASN screen. Functions include: A. Upon entering the PO #, the program will verify that it is valid and that it belongs to the Vendor. If valid, select fields will populate with the corresponding data related to that PO. B. A Shipment Number is automatically assigned to each ASN based on any previous shipments already created for this PO. C. US Customs & CPSC Requirement section is mandatory for all non US based vendors. All information inputted in the section must match the information on the Commercial Invoice. D. The carton counts and weights entered here should match the information submitted in the next screen (Carton Detail Screen). E. Upon completion, click the ADD button. This saves the Packing List Header information. The form will reload in Edit mode so each carton can be added. (Note: If you change any header information, you must click the UPDATE button to commit those changes). E B A C D Carton Detail Screen Populating the Carton Details Screen Add Line Screen A. The Pieces per Carton and Total Pieces fields will be automatically calculated as you enter the amounts within each size. B. The Pack dropdown field is required only when the shipment is a PrePack Shipment. C. The Dimensions dropdown box will only be displayed if the style needs it. D. Each individual carton line can be edited by clicking on the Edit link to the right of the line. E. A new line can be created by clicking Add Line. E A B C D 14

15 J.Crew Imports Overview Update Line Screen A. Clicking the Edit link will allow you to make changes to the selected color/style. B. Upon completion to all changes, click Update Line to save. B A Printing the Packing List Step 1: Before printing the packing list, make sure that the calculated amounts for cartons and pieces match the amounts that were entered in the Header section. Step 2: Once the totals match, additional links at the top of the page will be enabled allowing you to print the packing list and Code39 carton barcode labels. To print a copy of the packing list, click the on Print link just above the header section while editing or viewing the packing list. Remember, these links will not appear until the number of cartons & pieces match the amounts that were entered in the header section when the ASN was first created. 15

16 J.Crew Imports Overview Sample of J.Crew Packing List Please Note: All shipments must be accompanied by a 2 printed copies of the Packing List. Attach packing list #1 to outside of lead carton, clearly marked packing list enclosed. Packing list #2 for truck shipments must be placed in envelope, and attached to bill of lading at time of shipment. Note in body of bill of lading that packing list is contained in envelope attached to bill of lading. 16

17 J.Crew Imports Overview Barcode Labels for Carton In order to ensure the highest quality, we recommend that you use Thermal Transfer printed labels and/or cover labels with clear tape. Recommended printers are included in the Appendix page 62. To generate Barcode Labels for an ASN, click on the Barcode Labels link at the top of the form (see image on page 14). Be aware, the Barcode link will not appear until the number of cartons & pieces match the amounts that were entered in the header section when the ASN was first created. When the shipment arrives at our warehouse, the Carton Barcode Labels are scanned and automatically matched against the shipment record on the mainframe to verify the contents. It is extremely important that the ASN be entered as accurately as possible. It is also important that the Purchase Order Number and Shipment Number on the Carton Barcode Labels match the ASN that has been created. The barcode labels will look something like this: Note: There are 3 formats to generate the Carton Barcode Labels: 1. Avery 5163 Format: consists of an 8.5 x 11 sheet containing 10 labels (2 rows of 5 labels), each label being 2 x A4 Letter Format 3. Thermal transfer printer continuous roll Barcode labels should be applied according to the Carton Information/Procedures sections. o Barcode labels should only be placed on 1 side of the carton. Centered at the lower bottom/third of the carton. o It is required to use clear packing tape over ASN labels to avoid damages. Please ensure the tape is not wrinkled. o Ensure that labels are completely obstruction free and scannable. o Only manufacturer approved label stock and ink combinations should be used. Important Note: Labels should be inspected to insure that there are no striations, smears, smudges, bunching or flaking (flaking is a common problem with thermal transfer printers) on the barcode that might prevent the barcode from being accurately scanned at our DC. Good Label (dark, clear lines with no smudges) Poor Label (cannot be scanned because of striations) 17

18 J.Crew Invoicing Requirements

19 J.Crew Invoicing Requirements J.Crew Accounts Payable department is committed to processing payments of all vendor invoices in a timely manner. In order to ensure your invoice is processed in accordance with the set payment terms the following requirements should be followed. SECTION 1: J.CREW INVOICE REQUIREMENTS Only 1 J.Crew Purchase Order is allowed per invoice Reference J.Crew PO # on invoice and clearly mark Complete or Balance to Follow Vendor name (as it appears on the J.Crew Purchase Order) Vendor Invoice # J.Crew style number Size and color breakdown per master packing slip Unit Cost # of pieces billed on invoice and totaled Payment due date Number of cartons shipped and total gross weight Name and address to remit payment Factor (if applicable) Packing Slip reference number Person/Department placing order Bill of Lading (Shipper s number) Vendor Certification must be on file or accompany invoice Failure to clearly provide the above information on all invoices will delay payment. Invoices, Invoice Cover Sheet and payment correspondence should be sent to the following. Mailing Address for US Vendors Mail Address for International Vendors For any A/P related questions please send all correspondence to: accountspayable@jcrew.com. 19

20 J.Crew Invoicing Requirements Invoice Cover Sheet To be attached to all non bulk invoices submitted to J.Crew To be completed by Vendor(all supporting documents must be attached for processing Invoice Date: Invoice # Season (circle one): Fall/Holiday Spring/Summer (# ) (# ) Invoice Type (circle one): Photo Sample Assortment #2 Sample (#521320) (#548170) Other (be specific) Division (circle one) Men s Women s (photo #51720) (photo #51710) (assort# 2: #35110) (assort# 2: #35210) Area (circle one) Wovens Sweaters Knits (use men s or women s (#51730) (#51740) #) Footwear Accessories Kid s (#51760) (#51750) (photo #51610) (assort# 2: #35310) To be completed by J.Crew Receiving (Mailroom/Production) Date: Received by: Quantity Received: Discrepancy: To be completed by J.Crew Accounting GL Account # Amount Business Area Cost Center Profit Center Parked Posted Date Audited by Document # 20

21 J.Crew Product Guidelines

22 J.Crew Product Guidelines As a J.Crew supplier, you are fully responsible for ensuring that all products are in compliance with all applicable laws, rules, guidelines and regulations, as well as J.Crew s quality standards. This section will provide details related to: 1. J.Crew Product Requirements (including Children s and Baby products) 2. Photo/Retail Samples 3. Returns Process 4. J.Crew In house Inspections SECTION 1: J.CREW PRODUCT REQUIREMENTS In addition to any other representations and warranties you have made to the Company, you represent and warrant that: a. all products provided, sold and delivered by you shall be manufactured, tested, packaged and labeled in compliance with all applicable local, national and international laws, standards, rules, orders and regulations, including but not limited to the Textile Fiber Products Identification Act, the Fur Products Labeling Act, the Wool Products Labeling Act, the Consumer Products Safety Improvement Act, and California Proposition 65 (formally titled, The Safe Drinking Water and Toxic Enforcement Act of 1986) and; b. You, the vendor, are familiar and have implemented security measures compliant with the recommendations set forth by the Customs Trade Partnership Against Terrorism (C TPAT). Please note: J.Crew has a specific testing and labeling protocol for Children s Sleepwear and Baby related products the must be adhered to. Specifics of this protocol are detailed in the appendix pages A. Children s Sleepwear Requirements Sleepwear is defined by the Consumer Product Safety Commission (CPSC) as any item that is either intended to be worn primarily for sleeping or activities related to sleeping. This includes pajamas, nightgowns, robes and similar items including loungewear. In summary: All children s sleepwear must be either snug fitting or flame resistant. All testing must be performed at a J.Crew approved laboratory (see page 77 in the appendix). It is the vendor s responsibility to maintain all necessary records. All children s sleepwear must be labeled according to the guidelines below. 1. Sleepwear Requirements Snug Fitting Sleepwear Does not have to be flame resistant Must pass 16 CFR 1610 flammability for general wearing apparel Must meet CPSC measurement specifications at the chest, waist, upper arm, wrist, seat, thigh and ankle No tolerance allowed for these measurements Trims must not extend more than ¼ from point of attachment No drawstrings or ties are allowed Fabrics must maintain snug fit (1x1 rib, spandex blends) 22

23 J.Crew Product Guidelines Flame Resistant Sleepwear Must pass flammability standards under 16 CFR 1615/1616 Must use flame retardant thread Must be tested at 4 stages: 1. Development Stage 2. Fabric Production Stage 3. Prototype Seam & Trim Test 4. Garment Production Stage To determine if fabric can be used for sleepwear items Fabric Production Unit (FPU) up to 5,000 linear yards FPUs accepted or rejected based on test reports Prototype seams and trims must be prepared at actual factory Must be tested prior to starting production Functional trims are exempt (zippers, snaps, buttons, etc) Garment production unit (GPU) up to 6000 garments GPUs accepted or rejected based on test reports NOTE: Textile mills and garment manufacturers must maintain written and physical records (samples) of sleepwear garments, trims and textiles in accordance with CFR 1615/1616. These must be retained for a minimum of 7 years. 2. Labeling Requirements Children s sleepwear labeling requirements are as follows: Garment Production Unit (GPU) Number: Sleepwear items must be permanently labeled with a FPU and a GPU number. This number must correlate to the fabric lot from which each garment is assembled. It is the vendor s responsibility to assign this number and maintain necessary records. Garments must contain a precautionary label if a laundry or care agent is known to deteriorate the flame resistance of the fabric. All labels must be conspicuous to the customer. Packaging must contain pertinent information if it obscures the garment label. All children s sleepwear garments, whether flame resistant or snug fitting, must be labeled using numeric sizing by law. Alpha sizing is allowed only when accompanied by a corresponding numeric size. All snug fitting children s garments must carry a permanent garment label that contains the phrase below by law: Wear Snug Fitting. Not Flame Resistant For consistency, the following text should be included on the permanent garment label for flame resistant items as shown below: This Garment is Flame Resistant By law, the snug fitting statement must meet specific formatting requirements. It is also recommended that flame resistant labeling also follow these requirements. The warning phrase should: o Be located on front side of the label in the center back of garment o Be located immediately below the size indication o Include a font size with a minimum of 5 point Sans Serif font in all capital letters o Be set apart from other label text by a line border o Contain text that must contrast with the background color of the label o Not be covered by another label or tag 23

24 J.Crew Product Guidelines 3. Packaging/Hangtag Requirements By law, all children s snug fitting sleepwear garments must be accompanied by either packaging or a hangtag outlining why the customer should choose a snug size. For consistency, J. Crew recommends that similar hangtags/packaging be utilized for flame resistant sleepwear; however this is not required by law. Each hangtag or package must follow the formatting requirements outlined below. Hangtag Formatting Requirements Snug Fitting Hangtag measurements of 1 ½ x 6 ¼ Text box that measures 1 x 5 ¾ Text must be 18 point Arial font Hangtag must have yellow background (front & back) and black lettering The color yellow must meet the specifications for Standard Safety Yellow in ANSI Z , Safety Color Code Message should be on one side of hangtag only The other side may have sizing information, but should otherwise be blank Text must not be obscured by the hole provided for attaching the hangtag to the garment Hangtag must be prominently displayed on the garment Snug Fitting Hangtag Example For child s safety, garment should fit snugly. This garment is not flame resistant. Loose fitting garment is more likely to catch fire. Flame Resistant Same requirements as outlined in Snug Fitting above Background should be white instead of yellow Flame Resistant Hangtag Example For child s safety, garment should be flame resistant or snug fitting. This garment is flame resistant. Packaging Requirements Package must have a label (adhesive/printed) with the same language that appears on the hangtag Label must be prominently, conspicuously and legibly labeled with the required message Text box that measures ¾ x 3 ¾ Text must be 11 point Arial font Text must be black against a yellow background Snug fitting: The color yellow must meet the specifications for Standard Safety Yellow in ANSI Z , Safety Color Code Flame resistant: The background color should be white instead of yellow. 24

25 J.Crew Product Guidelines B. Children s Sleepwear and Baby Products Testing Protocols As a reminder, all children s and baby testing must be performed at a J.Crew approved laboratory. J.Crew Approved Lab details are noted in the appendix on page Testing Protocols should be followed for all Children s Sleepwear and Baby Products The appendix contains protocol for children s sleepwear, knits and woven s (see pages 80 83). Test results are valid for one year, however, if there are any changes in construction details or color a retest must be conducted. Testing should occur as early as possible in the development cycle or a minimum of 30 days prior to x factory. Our lab network is committed to providing full testing within 3 4 working days of receipt. Note: Children s Sleepwear and Baby Products testing is required for both fabrics and garments. The lab will bill you directly for the cost of this testing. For a detailed price list please contact the approved laboratory. If your product does not meet requirements and does not fall within the agreed upon tolerances, you will need to correct and re submit for. It is not necessary to send J.Crew copies of test reports. All reports are sent to J.Crew Testing & Standards Manager directly from the lab. 2. Test Request Form A sample Test Request Form is included in the appendix (page 79). It is mandatory that a J.Crew test request form accompanies the samples sent to the lab for testing. Using this form alerts the lab that the submit is for J.Crew and insures that the correct procedure is followed, including entering the information onto the J.Crew Test Log. Using the form ensures the submitter will receive the J.Crew discounted price. J.Crew 5 digit style numbers must be included on the form, as well as the name of the agent/showroom (if applicable). Testing will be delayed if this information is not provided. 3. Fabric Testing Fabric testing must take place prior to shipping from the mill. Samples in all colors from the first bulk lot should be submitted to a J.Crew approved laboratory. One color must be tested to the full testing package. All additional colors require colorfastness testing only. The cost of fabric testing is the responsibility of the mill/fabric supplier. 4. Garment Testing Garment testing must take place prior to shipment from the vendor/factory. Samples in one color must be tested to the J.Crew full garment test package and must reflect bulk quality fabric, trim, components and finishing (i.e. garment wash). If there are color combinations that contain contrast (dark & light) color combinations then samples should be sent to the lab for additional colorfastness to laundering testing. Full garment samples are not needed for this additional testing (mockups are acceptable). The cost of garment testing is the responsibility of the vendor/factory. 4. Additional Details The appendix contains the Contact Information, New Account Application and Test Request Form for the J.Crew approved laboratory (see page pages 77 79). The appendix contains protocol for accepted children s sleepwear, knits and woven s (see pages 80 83). 25

26 J.Crew Product Guidelines SECTION 2: PHOTO/RETAIL SAMPLES In order to support our marketing collateral and store preparation needs, Photo/Retail Sample Orders may be placed for your product. Sample orders are managed separately by the Merchandising department and therefore are not accessible via There are 2 types of samples for which you may receive orders: 1. Photo Samples: Typically used to for both catalog and internet images. 2. Retail Samples: Typically used to layout store prior to season and at line reviews during the selling season. Order Placement Process Direct Merchants issue Photo Sample POs, while Retail Merchants issue Retail Sample POs. Depending on the product category, each channel (Direct and Retail) will order 3 5 samples. Orders are typically placed 2 weeks after the season s assortment has been validated and vendors are given 8 weeks to deliver. Actual delivery timelines will be confirmed upon order placement. PO details will be sent via an attachment (PDF file) to Vendors (with a cc to Production). Any issues with the PO(s) should be directed to your Production contact. The Vendor is responsible for meeting the agreed upon ship date. Any changes to the Sample requirements will be issued as a revised PO. Prior to sample shipment, a one time update to all PO prices should be issued. Please communicate any changes to your Production contact. All Photo and Retail samples should be addressed to the Merchant who placed the order and shipped to the following address: J.Crew 770 Broadway New York, NY Attn: Vendor Relations/Name of Merchant who Placed Order The sample should be clearly labeled with the J.Crew Style # and Sample PO Order #. A copy of the Sample PO, Sample Invoice and Sample Packing List MUST be included. If any of the above documents are not included, the Vendor will not be reimbursed for Sample payment. (Separately faxed or mailed documents will NOT be processed). Please see the routing guide for Sample PO shipments instruction (page 39). Example of Sample PO Order Form 26

27 J.Crew Product Guidelines SECTION 3: RETURNS PROCESS As outlined in the Vendor Agreement, J.Crew may return, at vendor s expense, any product that is: Damaged or defective; Does not conform to agreed specifications or to samples; That is subject to recall; Was not ordered in the applicable PO; or Does not comply with the Vendor Agreement or PO. In the case of a product return, J.Crew Production will determine whether the vendor will replace the product or refund the product. For physical product returns, the vendor will be responsible for all costs associated with the transportation, consolidation, processing and shipment of returned or replacement goods. For products J.Crew elects not to physically return, the products may be destroyed, sold or otherwise disposed of in a manner deemed commercially responsible at the vendor s expense. Additionally, it is the vendor s responsibility to provide J.Crew with immediate written notice of any recall, product safety hazard or violation of applicable law associated with any product. The vendor will be responsible for costs incurred by J.Crew during recall, and J.Crew may chargeback the vendor s account for the purchase cost of recalled products. SECTION 4: J.CREW IN HOUSE INSPECTIONS J.Crew requires that its vendors have sufficient procedures in place to ensure the quality of merchandise shipped to J.Crew meets all company requirements. J.Crew conducts inspections in our Ashville, NC and Lynchburg, VA distribution centers. Our objectives to in house inspections are: Assure merchandise shipped by the vendors is identical to what was ordered Identify and eliminate unsatisfactory merchandise from the assortment Confirm that measurements are within specifications and acceptable tolerances Confirm that shades are acceptable and within standard To insure compliance with all Federal Labeling regulations Merchandise is inspected using an AQL of 2.5 Level II Single Sampling Plan. Essentially, this means that the audit is random as product is pulled according to lot size as well as the number of cartons in a shipment. For example: A 3,000 piece shipment is received in 200 cartons. Using an AQL of 2.5 we are required to inspect 125 garments across all sizes and colors from 13 cartons. Of these 125 garments, we would accept 10 defectives but reject the shipment on 11. Note: Implications associated with Non Compliance are detailed on pages INSPECTION TYPES INCLUDE: Label Inspection All care labels must be permanently attached, legible, and appropriate for the garment. Country of origin and fiber identification must be permanently attached, readily visible, and in full compliance with all Federal Trade Regulations. Size labels must be accurate and accessible to the consumer at the point of sale. 27

28 J.Crew Product Guidelines Garment Inspection: Garments will be checked for: General Appearance Color Hand Construction Fabric Flaws Hardware, Trim Measurements If a purchase order passes the inspection, it goes on to full processing in the distribution centers. If it fails, samples are sent to Production and or the Merchant for review. A determination will be made as to 100 % sort of the goods or non acceptance of the shipment. All decisions on failed audits must be communicated back to Quality Control within 24 Hours. The inspection and release of product by J. Crew or its designated inspection services does not release the vendor from any claims due to defective products not quantified through inspection. 28

29 J.Crew Packaging & Labeling

30 J.Crew Packaging & Labeling OVERVIEW In an effort to ensure efficient processing of your orders it is imperative that the Packaging and Labeling policies that follow are adhered to. Policies include: 1. Garment Labeling 2. Pre ticketing (Price Tickets) Program 3. Polybag Requirements (bags, stickers and ordering) 4. Hanging Garments 5. Carton Packing &Labeling SECTION 1: GARMENT LABELING At a minimum, every garment should include a label stating: garment size, country of origin, fiber content and care instructions. If J.Crew is purchasing product directly from your line, a J.Crew branded label is not required. However, if J.Crew is co branding products with you, specific labeling requirements may be communicated during the developmental process. All J.Crew labels must be purchased through the authorized J.Crew supplier. Only labels approved and authorized by the J.Crew Trim Department may be supplied by a label vendor. Your J.Crew Production contact can provide you with the name and contact of your authorized supplier. For co branded products, failure to use the correct J.Crew label, and or placement will result in the garments being rejected. If a J.Crew label is required, please ensure label orders allow enough lead time for delivery prior to shipment of finished goods. If this poses any problem to a delivery, please contact your J.Crew Production contact immediately. SECTION 2: PRE TICKETING (PRICE TICKETS) PROGRAM All vendors producing purchase orders for J.Crew Retail & Direct, Factory, and Madewell divisions will be required to pre ticket J.Crew products. Examples of ticket placement are in the appendix (pages 66 76). Tickets are exclusively supplied by Avery Dennison Corporation. All tickets are to be ordered from Avery Dennison. A charge back fee of $.25 (US cents) per item with a $100 minimum on each purchase order will be assessed on all purchase orders that are shipped unticketed. An authorization number will be needed from J.Crew to send a purchase order unticketed and to avoid any charge back fees that may be assessed. Pre ticket information will be provided by J.Crew to Avery Dennison. Orders are to be placed by the Vendor 60 days (FOB POs) and 90 days (LDP POs) PRIOR to the J.Crew purchase order date. To place a pre ticket order, please complete the J.Crew Preticket Order Form with all the relevant information (see appendix pages 63 65). 30

31 J.Crew Packaging & Labeling SECTION 3: POLYBAG REQUIREMENTS All J.Crew garments (folded or hanging) must be packaged in individual polybags. All garments must be packed in a way that the garments do not get wrinkled, damaged or gather at one of area of the bag. A. Polybag Specifications J.Crew/Madewell logo polybags are preferred but not required for small order quantities. Approval for non logo bags is required. Please contact your Production Manager. Vendors may source their own polybags. Polybags must be approved for size, thickness and artwork by the Production department. The minimum requirements are as follows: o Folded polybags: 1.25 mill (31.75 Microns) high clarity polyethylene: LDPE o Hanging garment film: 1.00 mill retail clarity polyethylene: LDPE. All bags must contain the clause (shown below) in English and French Canadian. o Folded polybags: bags to be printed 1 side with logo and suffocation warning o Hanging garment film: bags to be printed 1 side with logo and down the side with suffocation warning J.Crew/Madwell logo polybags can be ordered from Mary Hayes (phone: ext. 226 or ). WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES, OR PLAYPENS. WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES, OR PLAYPENS. THIS BAG IS NOT A TOY. Avertissement : Pour éviter tout risque de suffocation, garder ce sac à l'écart des bébés et enfants. Ne pas utiliser dans les berceaux, lits, landaus ou parcs. Ce sac n'est pas un jouet. THIS BAG IS NOT A TOY. Avertissement : Pour éviter tout risque de suffocation, garder ce sac à l'écart des bébés et enfants. Ne pas utiliser dans les berceaux, lits, landaus ou parcs. Ce sac n'est pas un jouet. B. Polybag Shipment Preparation All folding polybags must be taped closed with 2 pieces of tape or via a sealing machine. All hanging garments, except leather, must have polybags that are sealed with tape in three places or with a sealing machine. (Leather hanging garments must first be in a Kraft paper bag and then in a polybag sealed tape. ) For hanging garments, bag must extend 6 to 8 inches beyond the garment on the hanger, be folded back 2 times and taped closed in three places. C. PolyBag Requirements for Accessories Since there are many exceptions to the Accessory Pre pack procedures, please refer to the grid below. For any questions, please contact the Production Department. Bundles are grouped quantities packing in (1) polybag The bundled quantities will appear on the J.Crew PO (but are also advised on the grid below) Bundles will ONLY be required for the product categories noted on the grid below All details explained on the grid below will ALWAYS be specified via the J.Crew PO. 31

32 J.Crew Packaging & Labeling D. Polybag Sticker (for Item Identification) All polybags must have an individual polybag sticker providing the information below in the following order. (This information can be found on the J.Crew/Madewell purchase order). 1. Purchase order number 2. J.Crew/Madewell color code (e.g. BL 0199) 3. Size 4. J.Crew/Madewell style number The polybag sticker should be a minimum of 1 ½ x 2 and a maximum of 2 x 2 and printed on a white background with BOLD black lettering to emphasize information and be clearly visible at arm s length. Exception: individually packaged accessory items smaller than 1 ½ x 2. On flat packages, polybag stickers should be placed on the bottom right corner. On hanging garments, polybag stickers should be placed on the top right corner. Note: Leather must have identification on the Kraft bag, not the polybag. Bulk Orders Sticker Illustration Merchandise shipped in individual polybag Must show logo, suffocation warning & ID sticker Master Polybag Sticker Illustration Must show suffocation warning and ID sticker Only Style# and Color Code are required on ID sticker WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES, OR PLAYPENS. THIS BAG IS NOT A TOY. Avertissement : Pour éviter tout risque de suffocation, garder ce sac à l'écart des bébés et enfants. Ne pas utiliser dans les berceaux, lits, landaus ou parcs. PO # Ce sac n'est pas un jouet. Color Code Size J.Crew Style # WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES, OR PLAYPENS. THIS BAG IS NOT A TOY. Avertissement : Pour éviter tout risque de suffocation, garder ce sac à l'écart des bébés et enfants. Ne pas utiliser dans les berceaux, lits, landaus ou parcs. Ce sac n'est pas un jouet. J.Crew Style # Color Code SECTION 4: HANGING GARMENTS The J.Crew purchase order will indicate whether your shipment requires G.O.H. (garment on hangar). The following should be respected when shipping G.O.H. No wire hangers are allowed unless authorized by the J.Crew Production department. All garments on hangers and garments on hanger flat packed must have paper size circles, color coordinated size over each hanger. Garments shipped on Hangers (GOH), MUST include a colored size ring as indicated below: 32

33 J.Crew Packaging & Labeling SECTION 4: CARTON PACKING & LABELING Once your product is ready for shipment, please use the following in preparing the actual shipping cartons. Please refer to the Packing Instructions section of your PO to determine the desired Packing type. Details of this section include: A. Bulk Pack Carton Requirements (page 34) B. Pre Pack Carton Requirements (page 35) C. Mixed Carton Policy (page 36) D. Non Compliance Questions (page 36) E. Carton Labeling (page 37) Keep in mind, carton size can not exceed the following: Maximum Carton Dimension Max Box Size not to exceed 22 5/8 long x 13 wide x 8 5/8 high Max Weight not to exceed 45 lbs Cartons must have a minimum burst strength of 250 lbs for Imports Shipments or 32lbs per inch ECT for Domestic Shipments. A. Bulk Pack Carton Requirements Please follow these instructions if your PO requires Bulk Pack packaging: 1. Pack only SOLID SIZE/SOLID COLOR PER CARTON (See Mixed Carton Policy) 2. One carton per PO may contain mixed quantities (colors and sizes) but MUST be identified with a bright yellow label 3. Bulk is to be packed in individual polybags. Please refer to the Polybags Section for specifications (pages 32 33). 4. Individual Polybags must contain logo, white adhesive sticker (PO#, Color Code, Size, Style #) and suffocation warning clause. 5. Bulk carton dimensions MUST comply with the J.Crew requirements outlined below: BULK PACK SIZES Length Width Height Weight Limits Preferred Size 22 5/8" 13" 16.5" 45 lbs Flat Pack Cartons Option 2 225/8" 13" 8 5/8" Option 3 225/8" 13" 5 3/8" Garment on Hanger/Flatpack (GOH Flat Pack) Footwear Preferred Size 39" 26" 16.5" 45 lbs Minimum 26" 13" 5.5" Preferred Size 39" 26" 16.5" Minimum 12" 12" 4.5" 33

34 J.Crew Packaging & Labeling 6. Cartons MUST not be over or under packed. 7. Maximum tolerance on each carton dimension is +/ ½. 8. Cartons MUST have a minimum burst strength of 250lbs for Imports Shipments or 32lbs per inch ECT for Domestic Shipments 9. Maximum weight MUST not exceed 45lbs 10. EACH Carton MUST have a single Code39 Barcode Label affixed on the side. See ASN Section for creation instructions (page 18). Keep in mind: o Bar Code Labels should be affixed not less than 2" from the bottom of the carton o Shipping numbers on the Bar Code MUST match shipping numbers on the packing list. o The color MUST be identified as a color CODE(e.g. BL 1936) B. Pre Pack Carton Requirements Please follow these instructions if your PO requires Pre Pack packaging: 1. Pack (1) PRE PACK PER CARTON (Mixed Cartons are NOT acceptable, unless stated on PO and/or approved by Production) 2. No mixed quantities and short/over ships are allowed on Pre Pack portions 3. Pre pack quantity MUST match the PO exactly. Any allowed short/over ships are to be applied to Bulk POs 4. Pre pack quantities are to be stacked in size order (smallest size at top and largest at bottom) 5. Pre packs are to be packed in a master polybag (and/or with individual polybags). Please refer to the Polybags Section for specifications (pages 32 33). 6. Master Polybags must contain white adhesive sticker (Style #, Color Code) and suffocation warning clause. 7. Pre pack carton dimensions MUST be determined by the vendor and be sized to fit the Pre Pack size. Cartons must not be overpacked and must respect the maximum and minimum carton dimensions below: PREPACK SIZES Length Width Height Weight Limits Preferred Size 39" 26" 26" 45 lbs Flat Pack Cartons Minimum 4.5" 4.5" 3.5" Garment on Hanger/Flatpack (GOH Flat Pack) Footwear NO size requirements Preferred Size 39" 26" 32" Minimum 12" 12" 4.5" 8. Maximum tolerance on each carton dimension is +/ ½ 9. Cartons MUST have a minimum burst strength of 250lbs for Imports Shipments or 32lbs per inch ECT for Domestic Shipments 10. Maximum weight MUST not exceed 45lbs 11. EACH Carton MUST have a single Code39 Barcode Label affixed on the side. See ASN Section for creation instructions (page 18). Keep in mind: o Bar Code Labels should be affixed not less than 2" from the bottom of the carton o The shipping numbers on the Bar Code MUST match the shipping numbers on the packing list. o The color MUST be identified as a color CODE(ie: BL 1936) 34

35 J.Crew Packaging & Labeling C. Mixed Carton Policy Bulk Mixed Carton Policy: 1. ONLY (1) mixed carton per shipment per color is allowed 2. Any leftover SKU quantities not able to fill a full carton requirement MUST be packed separately in a smaller size carton (per pt #3 below). 3. The smaller size cartons MUST comply with the BULK minimum carton sizes of: Apparel Flat pack 22 5/8 L x 13 W x 5 3/8 H Apparel GOH 26 L x 13 W x 5.5 H Footwear 12 L x 12 W x 4.5 H 4. Carton size tolerance is +/ ½ on all sizes Pre Pack Mixed Carton Policy: Mixed Cartons are NOT allowed for Pre pack orders. Mixed SKU cartons are only allowed on Bulk POs as described above. D. Carton Packing Non Compliance Questions There may be cases that prevent the vendor from following the guidelines. Acceptable solutions are detailed below: 1. J.Crew decides to split a shipment vey close to delivery: Vendor s, who order Barcode labels from Paxar in advance of the actual ship date, must allow time for labels to be produced and delivered. There may be cases when the vendor anticipates shipping the P.O. complete in one delivery and orders labels only for shipment #1. J.Crew requests vendor to split the shipment, and send part by air, very close to the delivery date. Vendor may not have time to order labels to be printed for shipment #2. In these cases, the vendor should call Frank Genus for instructions on creating ASN ( ). 2. Vendor does not know exact # of cartons they will ship Vendor should estimate approximate number of cartons that will be used, based on past experience. It is better to over order barcode labels and have excess than to not have enough to label a shipment. J.Crew will not accept delivery delays due to lack on carton barcode labels. As a reminder: Vendors have the option of printing the Code 39 Barcode Labels directly from jcrewimports.com within the Packing List Module via a link entitled Generate Carton Barcode Labels Avery high x 4 wide located on the Main Menu. Please see page 18 for further instruction. 35

36 J.Crew Packaging & Labeling E. Carton Labeling 1. All cartons must be labeled with the J.Crew PO # and J.Crew shipping address on the side of the box, as in the carton diagram below. 2. Vendor or shipper name must correspond to the bill of lading and manifest with the name shown on label. 3. Do not ship cartons banded together or straps on cartons. 4. Only one PO per carton is permitted. 5. EXCEPTIONS include: 1. Shoes pack the individual shoeboxes in a Master Carton. 2. Items shipped as Good on Hangers in the consolidator s hanging carton are not subject to all carton marking requirements Carton Markings Each J.Crew division has its own unique set of markings and appropriate delivery address. Each division is identified by a specific first digit of the purchase order. It is very important that the cartons for every division and purchase order be marked as per instructions. PO Beginning With Division Division Field Delivery Address 1 Mail Order M J.Crew 6 Factory.Com JFC Two Ivy Crescent 8 CrewCuts Direct CCM Lynchburg, VA Madewell.Com MWC 2 Retail R 3 Factory F J.Crew 4 Madewell MDW One Clifford Way 5 CrewCuts Retail CCR Asheville, NC CrewCuts Factory CCF Example of Carton Label Note: Add this line for shipments directly to GSP store Garden State Plaza: GSP#537 (J.Crew) or #254 (Madewell) Note: The address in this field will change depending upon the division for which the PO is needed (e.g. J.Crew Retail, J.Crew Direct, Crewcuts Retail, etc. 36

37 J.Crew Shipping & Routing Guide

38 J.Crew Shipping & Routing The J.Crew Imports Department supports the vendor base on all operational procedures, logistics, U.S Customs Procedures (where applicable) and Letters of Credit. The sections below will detail: 1. Basic Shipping Requirements (applicable to all methods of shipping) (page 39) 2. Sample Shipments (page 39) 3. Floor Set Shipping Procedures (page 40) 4. International Routing Guide (page 40) 4.1. FedEx Policy (page 42) 5. Domestic Routing Guide (page 44) 6. Canada Routing Guide (page 49) As routing guides change periodically, it is the responsibility of the vendor to access our under downloads/vendor manual to view the latest guide. Please refer to pages of the J.Crew Vendor Manual for detailed instructions regarding carton markings, labels, & packing lists. SECTION 1: BASIC SHIPPING REQUIREMENTS ALL MODES OF TRANSPORTATION Ship to Locations: All orders for merchandise must be shipped to the proper J.Crew facility. To determine the appropriate delivery address, please refer to the division field of our purchase order or our unique purchase order number. As per the grid below, the first digit of our purchase order (P/O) number represents the division and appropriate warehouse location. PLEASE NOTE: For all P/O s to Canada, please refer to Section 6: Canada Routing Guide (page 49). PO Beginning With Division Division Field Delivery Address 1 Mail Order M J.Crew 6 Factory.Com JFC Two Ivy Crescent 8 CrewCuts Direct CCM Lynchburg, VA Madewell.Com MWC 2 Retail R 3 Factory F J.Crew 4 Madewell MDW One Clifford Way 5 CrewCuts Retail CCR Asheville, NC CrewCuts Factory CCF SECTION 2: SAMPLE SHIPMENTS All international sample shipments are to be sent by Federal Express. See FedEx Policy page 42. All domestic sample shipments weighing 250 lbs. or less, and 15 cartons or less, must be shipped by UPS Next Day Air. Please refer to the Domestic Routing Guide for shipping instructions page 44. All sample merchandise must be consigned to: J.CREW 770 BROADWAY 12 TH FLOOR NEW YORK, NY All packages must indicate Merchant s name. 38

39 J.Crew Shipping & Routing SECTION 3: FLOOR SET SHIPPING PROCEDURES Vendors may be asked to ship Floor Set quantities in advance of a style launch. A Floor Set is used by the Merchandising teams to stage the retail floor and create display guidance in advance of a style launch. Floor set quantities typically include a full color and size run by style. Quantities for Floor Sets are included in the original purchase order for the style and are typically not incremental units. A vendor will receive notification of a Floor Set Order via J.CrewImports.com. Typically, the vendor will find that the original purchase order quantity has been reduced by the Floor Set quantity and a new PO number exists for the Floor Set order. General procedures to follow include: 1. Floor Set orders will be issued as separate POs at least 45 days before the Purchase Order date for FOB and Domestic styles or 80 days for LDP styles. 2. The Floor Set POs reflect the same ship dates as bulk order ship dates for FOB styles (Domestic and LDP styles may require earlier ship dates to accommodate this process). 3. J.Crew will not incur extra charges on orders that fall within pre notice. 4. All folding, packing, carton dimensions and shipping instructions are as Prepack orders. 5. All cartons must be marked with the respective Store ID# (i.e. GSP #537) above the style line on the carton markings. All ASN/bar coding procedures must also be followed. 6. All Floor Set POs are to be shipped to the address on the PO unless stated otherwise. 7. Domestic shipments up to 250lbs/15 cartons are to be shipped by UPS. For Domestic shipments over 250lbs/15 cartons, please refer to the Domestic Standard Routing Guide on pages International shipments are to be aired at J.Crew's expense via FedEx or air freight. Please refer to page The Late Delivery Policy will also apply to these orders. 10. All quantity and delivery issues are to be brought to the immediate attention of the Production Department. SECTION 4: INTERNATIONAL ROUTING GUIDE All international shipments must be shipped through our designated ocean consolidators and air freight forwarders. Our nominated agents are authorized to issue Forwarders Cargo Receipt, HBL, and/or HAWB which is a required document stipulated on our Letter of Credit. Please note that our forwarders and consolidators may change from time to time and vendors should verify with the J.Crew Import Department as to the most current authorized forwarder or consolidator. Please refer to Downloads section on the J. Crew Imports Website at for the most updated Designated Consolidator/Forwarder List. 39

40 J.Crew Shipping & Routing SEA AND AIR PO BOOKING AND SHIPPING PROCEDURES J.Crew will identify the desired method of shipping on the actual PO. Please use the grid below to ensure compliance to the various requirements: REQUIREMENT SEA PO BOOKING AND SHIPPING PROCEDURES AIR PO BOOKING AND SHIPPING PROCEDURES All POs are FOB Consolidator Warehouse. Yes Yes All booking requests must include the following items: valid 7 digit PO#, style #, units, gross weight, cubic meters, and cargo delivery date. Yes Yes All PO shipments must have a J. Crew Imports websitegenerated Packing List at time of cargo delivery. No delivery extension will be granted unless approved by J. Crew authorized personnel. All booking requests PO's must be delivered to the designated Consolidator's warehouse Yes Yes must be sent to the Consolidator at least 2 calendar days before the J. Crew Imports website Ship Date to assist in complying with the US Customs 10+2 (ISF) data filing timeline Entry documents must be turned over to the Consolidator within 4 calendar days after the vessel sailing Yes N/A must be sent to the Consolidator at least 1 calendar day before the J. Crew Imports website Ship Date On the Ship Date as indicated on the J. Crew Imports website or (+/ ) 1 day as indicated on the J. Crew Imports no more than ( ) 6 days before the Ship Date. website. the same day of cargo delivery A. Garment on Hanger (G.O.H.) SHIPMENTS The G.O.H shipments are to be delivered to our consolidators and forwarders in the following format. Separate merchandise by PO Within each PO separate by style. Within each style separate by color. Within each color separate by size. Our transportation agents will not accept shipments with mixed POs, styles, colors, or sizes. B. ENTRY DOCUMENTATION: Every shipment the vendor must submit the following documents to the consolidator: Commercial Invoice o Must include a clear and detailed description of the merchandise, i.e.: Type of garment Fiber content breakdown Gender Knit/woven (if knit tops, specify stitch counts per 2 cm) H.S. tariff classification number FOB price Manufacturer s name and address. J.Crew Imports generated Packing List Original Visa sub Saharan Africa only (AGOA) Fish and Wildlife CITES (when applicable) CPSC Conformity Certificate For shoes only Interim Footwear Invoice For fabric only Fabric Detail Sheet 40

41 J.Crew Shipping & Routing U.S. CUSTOMS ASSISTS U.S. Customs requires that all assists, if any, must be declared on the commercial invoice of the finished product for proper customs entry. Assists are any components that J.Crew supplies to the foreign vendor free of charge or at a reduced cost and which are not included in the F.O.B price of the finished item. Examples of someone possible assist are; labels, hangtags, zippers, trim components, fabric, EST. Also considered as assists (if not included in the cost of the components or the F.O.B price of finished goods) are FREIGHT CHARGES to move the components from origin it the manufacturing country, and MACHINERY, MOLDS, or TOOLS used tin the production of the finished goods and supplied free by J.Crew i.e. shoe molds, sewing machines, etc. All the above component assists are considered dutiable by U.S. Customs unless they are made in the USA. Whether the components are dutiable or not, they must be reflected with their cost on the commercial invoice. In the event that the FOB price does not include the cost of an assist the vendor must state the description and the cost of the assist separately on the commercial invoice. If there are any questions whatsoever, please contact the J.Crew Customs or Imports department. SECTION 4.1: FEDEX POLICY INTERNATIONAL SHIPMENTS ONLY FedEx is to be used for International shipments only (Inbound and Outbound from/to U.S./Canada). U.S. domestic shipments should be sent with UPS (See following UPS Policy in Section 5: Domestic Routing Guide). In an effort to maintain adequate controls of the use of proprietary J.Crew/FedEx accounts and activities, J.Crew shall maintain account numbers solely for its authorized accounts to be used within the indicated guidelines. FedEx account numbers assigned Vendors (or geographic region) are for the exclusive use of the Vendor assignee. See account numbers detailed on page 43. A. USAGE OF FEDEX ACCOUNT NUMBERS The use of FedEx services should ONLY be exercised for the shipping of the following non bulk materials listed below: Documents with deadlines/expiration dates (i.e.: AP/Import/LC/paperwork) Development /Assortment #1 Samples Fit Samples (Counter, Pre pro and T.O.P.) Development Materials (Lab Dips, etc.) Assortment #2 Samples Photo Samples Materials NOT listed above MUST be consolidated through the J.Crew appointed freight forwarders or sent by postal courier services. B. CONSOLIDATION All materials shipped by FedEx MUST be consolidated and shipped (1 FedEx shipment per day). All Vendors with Agent representation MUST consolidate non bulk material through their Agent BEFORE shipping (charges incurred for directly shipping to J.Crew will NOT be reimbursed) J.Crew FedEx accounts numbers are NOT to be used for the shipping of non bulk materials from Vendor to Agent and/or the shipping of non bulk materials from Fabric/Yarn/Trim/Label suppliers to Agent/Vendor. Photo Samples may be sent directly to J.Crew NYO, but MUST be consolidated BEFORE shipping. 41

42 J.Crew Shipping & Routing C. DISTRIBUTION OF FEDEX ACCOUNT NUMBERS The list of all active FedEx account numbers are distributed and maintained by the Imports and Logistics Department. The primary FedEx Account # for J.Crew is o This is to be used for all shipments to the U.S. and Canada and for U.S. Duties and Taxes. Canada Duties and Taxes should be billed to account # o See Section 6: Canada Routing Guide for further instructions. Under no circumstance will account numbers be provided to non authorized users without prior approval from SVP of Production and/or Director of Imports. D. SERVICE LEVEL COMPLIANCE All non sample shipments should be shipped using FedEx International Economy. This includes shipments destined for J.Crew distribution centers, stores, and 3 rd party vendors. Samples and concept store shipments are to be shipped using International Priority when necessary. In NO case will International Priority service be approved as a solution for ineffective time management, resource allocation issues, or the like. Inbound Service (to USA) A written request ( /fax) by a J. Crew associate to the Vendor MUST be requested and sent PRIOR to delivery. A copy of this communication MUST be forwarded to Accounts Payable (for cross referencing monthly statements). E. BULK DELIVERY EXCEPTIONS In the special case of a bulk delivery exceptions (e.g. peak seasons, re buys, Concept Stores, etc.); the use of FedEx services will be communicated via the Purchase Order Change Notice (POCN) process. Consolidated shipments must weigh less than 75 kgs billable weight and measure less than 2 cbms. ASN/Packing List on J. Crew Imports website must be updated with the valid FedEx tracking number FedEx rates include full coverage up to $ per package. Should the value of merchandise exceed $100.00, obtain additional insurance from FedEx ($.65 per additional $100.00). Failure to follow this directive will result in vendor being charge back for loss any incurred The shipper must submit all claims and traces involving FedEx Packing list must be attached to the outside lead carton Please contact the J.Crew Imports and Logistics Department for FedEx account numbers at routing@jcrew.com Cartons must be tendered loose/ not on pallets. In all situations, the FedEx account number assignee (Agent/Vendor) is responsible for incurring and paying for any expedited delivery charges and will be reimbursed for such charges upon the receipt by J.Crew of an invoice for those charges and a copy of the J.Crew authorization communication. All user activities will be monitored by J.Crew on a monthly basis. Non compliance of this policy may result in charge backs and/or cancellation of the FedEx account number. 42

43 J.Crew Shipping & Routing SECTION 5: DOMESTIC ROUTING GUIDE This guide applies for all Domestic shipments, including Freight terms that are Prepaid & Collect. Also included are 3 rd Party shipments in which J.Crew bears freight charges. For Domestic Shipments, the commercial zone then the billable weight of the shipment will dictate the required shipping method. The sections that follow explain the shipping and routing for each of these classifications. ROUTING GUIDELINES Any shipments originating within designated Commercial Zones are to be delivered to our consolidators regardless of the shipment weight/size. Shipments to the J.Crew Consolidator are done at the vendor s expense. a. Shipments within designated Commercial Zones are governed by federal law and federal regulations dealing with interstate commerce, and should be not confused by enterprise zones created by individual cities. b. Commercial Zone Consolidators include: All shipments within the New York/New Jersey Commercial Zone are to be delivered to our consolidator at the vendor s expense. LLTC/ Freight Prepaid Phone: Consign to Consolidator: J.Crew/LLTC, Inc. 95 Inip Drive, Unit B Inwood, NY All shipments within the Los Angeles, California Commercial Zone (approximately 50 mile radius) are to be delivered to our consolidator at the vendor s expense. NEC Logistics/ Freight Prepaid Phone: Consign to Consolidator: J.CREW C/O NEC Logistics Ferris Place Rancho Dominguez, CA Note: If the shipment contains GOH all GOH must be sorted by purchase order and style number prior to delivery. It is the vendor s responsibility to choose a carrier that will provide dependable service to our consolidators. Shipments not originating within one of the designated Commercial Zones weighing 250 pounds (billable weight) or less and not exceeding fifteen (15) cartons are to be shipped via UPS Ground, Loose/Not on Pallets. Jewelry should be shipped via UPS 2 nd Day Air. See page 46 for details. Shipments not originating within one of the designated Commercial Zones weighing between 251 pounds and 4,999 pounds (billable weight) are to be shipped according to the instructions found on the Motor Freight Routing in this section. See page 47 for details. Shipments not originating within one of the designated Commercial Zones weighing 5,000 pounds or more, exceed 750 cubic feet, and/or occupy more than 20 linear feet of trailer space require special routing instructions from J.Crew Logistics Department. For any shipments in this category, please routing@jcrew.com and allow at least 24 hours for the product to be picked up. 43

44 J.Crew Shipping & Routing GENERAL PROTOCOL FOR DOMESTIC SHIPMENTS 1. All orders for merchandise must be shipped to the proper J.Crew facility. To determine the appropriate delivery address, please refer to the division field of our purchase order or our unique purchase order number. The first digit of our purchase order (P/O) number represents the division and appropriate warehouse location. Refer to SECTION 1 of the Shipping & Routing section of the Vendor Manual. 2. Special or specific routing instructions on purchase orders take precedence over routings described herein. When deviations are made from routings shown, indicate authority on invoice. 3. If routing instructions cannot be complied with for any reason, including strike or discontinued service by a specific carrier, please the J.Crew Logistics Department at routing@jcrew.com 4. Two or more orders being forwarded to the same delivery point on the same day must be combined and shipped on a single bill of lading. If this directive is not followed, full freight cost will be charged back to vendors. 5. UPS and FedEx supplied flat rate boxes (e.g. FedEx 10kg box) cannot be used when shipping on J.Crew accounts. Failure to comply will result in a full freight chargeback. 6. Failure to show actual street address on shipments originating from the same city, but with different locations will result in full freight being charged back to vendor. 7. Proper weights and dimensions must be shown on the Bill of Lading 8. Vendor must check carrier transit schedule to ensure product will arrive on time. 9. Failure to follow our routing or shipping instructions will result in the entire cost of transportation being charged back to you and the ownership of goods in transit will remain with your company until accepted in good condition by J.Crew. 10. Failure to follow packing instructions will result in a chargeback to your company. 11. On shipments where the vendor bears all freight costs, shipments must be prepaid and shipped directly to J.Crew. Use of a non preferred carrier may result in a delay of merchandise being accepted and processed at our distribution facility. In addition, costs for storage, call for delivery, detention, etc. or any other accessorial charges will result in costs charged back to vendor resulting from the use of a non preferred carrier. 12. All truckers must call our Receiving Department at (434) (Lynchburg) or (828) (Asheville) for an appointment to deliver. We reserve the right to refuse any shipment for which an appointment is not made. 13. Any shipments in which J.Crew bears freight charges must show as Freight Prepaid and the bill to address on the shipping documents MUST be shown as follows: J.Crew C/o Cass Information Systems P.O. Box 67 St. Louis, MO Under no circumstances is J.Crew to be billed directly for any shipments. Failure to follow these instructions will result in a full chargeback of the carrier invoice. 14. Garments on hanger (GOH) shipments must have prior approval from our buyer(s). Should the carrier servicing your city be unable to handle GOH, please contact J.Crew Logistics Department at routing@jcrew.com 15. In order to comply with Federal regulations, all wearing apparel items must have label sewed into the garment indicating the following: Fabric Content, Care Instructions and Size. 44

45 J.Crew Shipping & Routing 16. It is the responsibility of the vendor for loading merchandise on a carrier s vehicle. If driver is required to load, vendor will be charged back. 17. All orders must be shipped complete unless otherwise specified. Partial shipments are only permitted when authorized in advance. Any shipment after the first shipment is to be PREPAID AT VENDOR S EXPENSE. 18. Truckload shipments require a seal, with number to be recorded on the bill of lading. Failure to follow this requirement will result in vendor accepting full responsibility in the event of loss. 19. Failure to load our carriers in accordance with appointments scheduled will subject vendor to charge backs for detention time that exceeds 2 hours. 20. All Jewelry shipments less than 250 lbs/15 cartons must ship direct to the appropriate distribution center via UPS 2 Day service. 21. Shipping Air Freight Do not ship air freight unless requested in writing by J.Crew s buyer. Notate air bill with authority for making air shipment(s). Air freight charges are automatically charged back to the vendor if authority for shipping air is not noted as above. If approved, notify the J.Crew Logistics Department at routing@jcrew.com for routing. Failure to get approval & routing will result in full freight being charged back. Indicate on air bill, J.Crew purchase order number(s) and your invoice number(s) applying to shipment. Do not exceed one thousand dollars ($1,000.00) when declaring value. Packing list must be on outside lead carton. (See pages for preparing packing list). UPS POLICY SHIPMENTS WITH 250 LBS (billable weight) OR LESS AND NOT EXCEEDING 15 CARTONS 1. All shipments originating in the U.S., Canada, or Mexico, but not originating in one of the designated Commercial Zones, weighing 250 pounds or less and not exceeding fifteen (15) cartons must be shipped via UPS Ground. 2. Jewelry should be shipped via UPS 2 nd Day Air. 3. UPS Account Name J.Crew FC/TP. UPS Account # 4R2799. Billing postal code is Please contact routing@jcrew.com if you are prompted for further billing information. o UPS rates include insurance coverage up to $ per package. Should the value of merchandise exceed $100.00, obtain additional insurance from UPS ($.65 per additional $100.00). Failure to follow this directive will result in vendor being charge back for loss any incurred 4. The shipper must submit all claims and traces involving UPS. 5. Packing list must be attached to the outside lead carton. (See pages for preparing packing list). 6. Cartons must be tendered loose/ not on pallets. 7. UPS supplied flat rate boxes cannot be used when shipping on J.Crew accounts. Failure to comply will result in a full freight chargeback. 8. Failure to comply with the UPS Policy will result in a full chargeback to the vendor. A. SHIPPING PARCEL POST 1. If UPS service is not available, Parcel Post is to be used. 2. All shipments via Parcel Post must be insured. Be sure to obtain a postal receipt, as J.Crew will not be responsible for any loss incurred in transit. 45

46 J.Crew Shipping & Routing 3. Packing list must be attached to the outside lead carton. (See pages for preparing packing list). SHIPPING MOTOR FREIGHT SHIPMENTS BETWEEN 251 LBS AND 4,999 LBS (billable weight) Please refer to the following guidelines when arranging your Motor Freight shipments: MOTOR FREIGHT ROUTING TO: J.Crew J.Crew Two Ivy Crescent One Clifford Way Lynchburg, Virginia Asheville, NC VENDOR LOCATION (ORIGIN) New York / New Jersey Commercial Zone Balance of New York/New Jersey California (Within LA Commercial Zone) California (Beyond Los Angeles Commercial zone) Balance of States Canada CARRIER LLTC/ Freight Prepaid Phone: Consign to Consolidator: J.Crew/LLTC, Inc. 95 Inip Drive, Unit B Inwood, NY UPS Freight NEC Logistics/ Freight Prepaid Phone: Consign to Consolidator: J.CREW C/O NEC Logistics Ferris Place Rancho Dominguez, CA Daylight Transport UPS Freight UPS Freight A. PACKING AND PACKING LIST REQUIREMENTS 1. All cartons must conform to current National Motor Freight Classification requirements. Do not ship cartons banded together (bundles). 2. Pack each order separately. If order consists of more than one small package, enclose in one larger carton, if practical. Label each carton separately. 3. Pack each style, size, and color in separate cartons. Label each carton separately. See page 37 for carton labeling instructions. 4. Carton size should not exceed 14 cubic feet, and carton weight should not exceed 100 pounds. 5. Flat packed items must be packaged in a sealed plastic bag. All bags must be labeled indicating the following: J.Crew Style Number: J.Crew color: (Please use J. Crew color abbreviation) Size: 46

47 J.Crew Shipping & Routing 6. Hanging Stock (only to be used when designated by J.Crew s buyer) must be covered with poly bags. Catalog numbers, color and size should be marked on hangtag that is visible through bag. Each poly bag must also be labeled on outside of bag showing catalog number, color and size. Each poly bag must be folded twice at bottom and taped. 7. Every shipment to J.Crew must contain two (2) packing lists pursuant to the following information. Packing list can be printed from J.CrewImports.com upon creation of ASN. J.Crew purchase order number Date of shipment J.Crew style number Color, quantity and size Carton number applying to packing list Total number of cartons shipped Gross weight Attach packing list #1 to outside of lead carton, clearly marked packing list enclosed. Packing list #2 for truck shipments must be placed in envelope, and attached to bill of lading at time of shipment. Note in body of bill of lading that packing list is contained in envelope attached to bill of lading. Vendors must show carriers PO and PRO number on all Packing lists and Bill of Lading. This requirement is for both USA and Canadian vendors. Typical Pro Number examples are: UPS Freight (9 digits) Daylight Transport (8 digits) Failure to show the PRO Number will result in a $ chargeback. B. BILL OF LADING REQUIREMENTS 1. When shipping direct, consign all orders on one bill of lading. 2. Show proper description for each commodity shipped as a separate line item entry, including number of cartons and weight. Be sure to indicate the National Motor Freight Classification (NMFC) item number and class number. If failure to provide the proper NMFC item number and class number results in excess costs to J. Crew, the vendor will be charged back accordingly. 3. Indicate in the body of bill of lading the following: Trucker must submit one copy of bill of lading to Consignee upon delivery. 4. Indicate on bill of lading our purchase order number(s) applying to shipment, and the notation, carrier must call for delivery appointment. 5. Name of shipper must agree with same shown on manifest and carton labels. Actual shipping location, including street address, must be shown on bill of lading. 6. Provide additional copy of bill of lading to carrier at time of pick up. 7. Bill of lading must contain actual pieces. STC (Said to Contain) and pallet count notations by a carrier on the bill of lading will subject the vendor to liability in the event of a shortage. On truckload shipments, trailer must be sealed, with number recorded on the bill of lading. 8. Third Party billing in which J.Crew bears freight charges is to be shipped Prepaid & shown on the bill of lading as follows: J.Crew C/o Cass Information Systems P.O. Box 67 St. Louis, MO If shipped freight collect, full freight cost will be charged back to vendors. 47

48 J.Crew Shipping & Routing C. ROUTING FOR ALL OTHER SHIPMENTS 1. For all shipments in which J.Crew bears freight charges, or is listed as a 3 rd party bill to, the same shipment guidelines with regard to carton count, weight and dimensional directives must be followed. 2. The carriers shown are to be used if they service both origin and destination locations. If there is a conflict with this directive, please refer to item 3 below. 3. For shipments between locations not described within, or if routing instructions cannot be complied with for any reason, please contact the J.Crew Logistics Department at routing@jcrew.com 4. Failure to comply with these instructions will result in a chargeback for the full freight charges incurred. SECTION 6: CANADA ROUTING GUIDE This guide applies for all shipments to Canada, including Freight terms that are Prepaid & Collect. Also included are 3 rd Party shipments in which J.Crew bears freight charges. J.Crew Canada Shipments must be physically shipped to the following The importer of record must be shown on the commercial invoices as follows: J Crew Canada Inc J. Crew Canada Inc. c/o the Fashion Distributors 77 King Street West, Suite Pedigree Court, Unit 2 Toronto, Ontario Brampton L6T 5T8 Canada M5K 0A1 Ontario, Canada Do not ship to the King St. address. It is strictly for imports documentation. GENERAL PROTOCOL FOR CANADA SHIPMENTS 1. Shipments to Canada require a commercial invoice and a Canada Customs Invoice. 2. U.S. made goods require a NAFTA certificate. 3. It is the vendor s responsibility to choose a carrier that will provide dependable service to our consolidators. 4. Special or specific routing instructions on purchase orders take precedence over routings described herein. When deviations are made from routings shown, indicate authority on invoice. 5. Any shipments weighing 250 pounds (billable weight) or less and not exceeding fifteen (15) cartons must be shipped via UPS Standard (Ground service), Loose/Not on Pallets. Jewelry should be shipped via UPS Worldwide Saver. See page 50 for details. 6. Any Canada shipments weighing more than 250 pounds require special routing. Please routing@jcrew.com for instructions. See page 51 for details. 7. If routing instructions cannot be complied with for any reason, including strike or discontinued service by a specific carrier, please the J.Crew Logistics Department at routing@jcrew.com 8. Two or more orders being forwarded to the same delivery point on the same day must be combined and shipped on a single bill of lading. If this directive is not followed, full freight cost will be charged back to vendors. Failure to show actual street address on shipments originating from the same city, but with different locations will result in full freight being charged back to vendor. 48

49 J.Crew Shipping & Routing 9. Proper weights and dimensions must be shown on the Bill of Lading. 10. Vendor must check carrier transit schedule to ensure product will arrive on time. 11. Failure to follow our routing or shipping instructions will result in the entire cost of transportation being charged back to you and the ownership of goods in transit will remain with your company until accepted in good condition by J.Crew. 12. Failure to follow packing instructions will result in a chargeback to your company. 13. On shipments where the vendor bears all freight costs, shipments must be prepaid and shipped directly to J.Crew. Use of a non preferred carrier may result in a delay of merchandise being accepted and processed at our distribution facility. In addition, costs for storage, call for delivery, detention, etc. or any other accessorial charges will result in costs charged back to vendor resulting from the use of a non preferred carrier. 14. Any shipments in which J.Crew bears freight charges must show as Freight Prepaid and the billto address on the shipping documents MUST be shown as follows: J.Crew C/o Cass Information Systems P.O. Box 67 St. Louis, MO Under no circumstances is J.Crew to be billed directly for any shipments. Failure to follow these instructions will result in a full chargeback of the carrier invoice. 16. Garments on hanger (GOH) shipments must have prior approval from our buyer(s). Should the carrier servicing your city be unable to handle GOH, please contact J.Crew Logistics Department at routing@jcrew.com 17. All orders must be shipped complete unless otherwise specified. Partial shipments are only permitted when authorized in advance. Any shipment after the first shipment is to be PREPAID AT VENDOR S EXPENSE. 18. Truckload shipments require a seal, with number to be recorded on the bill of lading. Failure to follow this requirement will result in vendor accepting full responsibility in the event of loss. 19. Failure to load our carriers in accordance with appointments scheduled will subject vendor to charge backs for detention time that exceeds 2 hours. SHIPPING INSTRUCTIONS SHIPMENTS WITH 250 LBS (billable weight) OR LESS AND NOT EXCEEDING 15 CARTONS A. UPS POLICY 1. All shipments originating in the U.S., Canada, or Mexico weighing 250 pounds or less and not exceeding fifteen (15) cartons must be shipped via UPS Standard (Ground service). 2. Jewelry should be shipped via UPS Worldwide Saver. 3. US/Mexico UPS Account # 168W2E. Billing address is: J Crew Canada Inc 77 King Street W Suite 400 Toronto, ON M5K 0A1 UPS Account # 178E23 should be used for intra Canada shipments. Please contact routing@jcrew.com if you are prompted for further billing information. o UPS rates include insurance coverage up to $ per package. Should the value of merchandise exceed $100.00, obtain additional insurance from UPS ($.65 per additional $100.00). Failure to follow this directive will result in vendor being charge back for loss any incurred 49

50 J.Crew Shipping & Routing 4. The shipper must submit all claims and traces involving UPS. 5. Packing list must be attached to the outside lead carton. (See pages for preparing packing list). 6. Cartons must be tendered loose/ not on pallets. 7. UPS supplied flat rate boxes cannot be used when shipping on J.Crew accounts. Failure to comply will result in a full freight chargeback. 8. Failure to comply with the UPS Policy will result in a full freight chargeback to the vendor. B. FEDEX POLICY 1. FedEx is to be used for International shipments only (originating outside the US, Canada, and Mexico) 2. All approved shipments to J.Crew c/o Remco originating in countries other than U.S., Mexico, or Canada should be shipped FedEx International Economy. 3. FedEx supplied flat rate boxes (e.g. FedEx 10kg box) cannot be used when shipping on J.Crew accounts. Failure to comply will result in a full freight chargeback. 4. Failure to comply with the FedEx policy will result in a full freight chargeback to the vendor. For Transportation, use FedEx account # , ship to address on airway bill: The importer of record must be shown on the commercial invoices as follows: For Duties and Taxes, use FedEx account # Check bill 3rd party account. Address is as follows: J Crew c/o J Crew Canada Inc J Crew Canada Inc Remco The Fashion Distributors 77 King Street W Suite King Street W Suite Pedigree Court, Unit 2 Toronto ON M5K 0A1 Toronto ON M5K 0A1 Brampton ON L6T 5T8 Rob Gardini Rob Gardini Jinell Puntilar ext.5445 C. SHIPPING PARCEL POST 1. Parcel Post is to be used ONLY if UPS/FedEx service is not available. 2. Packing list must be attached to the outside lead carton. (See pages for preparing packing list). D. SHIPPING AIR FREIGHT 1. Do not ship air freight unless requested in writing by J.Crew s buyer. Notate air bill with authority for making air shipment(s). 2. Air freight charges are automatically charged back to the vendor if authority for shipping air is not noted as above. 3. If approved, notify the J.Crew Logistics Department at routing@jcrew.com for routing. Failure to get approval & routing will result in full freight being charged back. 4. Indicate on air bill, J.Crew purchase order number(s) and your invoice number(s) applying to shipment. 5. Do not exceed one thousand dollars ($1,000.00) when declaring value. 6. Packing list must be on outside lead carton. (See pages for preparing packing list). 50

51 J.Crew Shipping & Routing SHIPMENTS WEIGHING MORE THAN 250 LBS (billable weight) Please contact for Motor Freight Instructions. The following protocol should be following along with the guidelines provided. A. PACKING AND PACKING LIST REQUIREMENTS 1. All cartons must conform to current National Motor Freight Classification requirements. Do not ship cartons banded together (bundles). 2. Pack each order separately. If order consists of more than one small package, enclose in one larger carton, if practical. Label each carton separately. 3. Pack each style, size, and color in separate cartons. Label each carton separately. See page 37 for carton labeling instructions. 4. Carton size should not exceed 14 cubic feet, and carton weight should not exceed 100 pounds. 5. Flat packed items must be packaged in a sealed plastic bag. All bags must be labeled indicating the following: J.Crew Style Number: J.Crew color: (Please use J. Crew color abbreviation) Size: 6. Hanging Stock (only to be used when designated by J.Crew s buyer) must be covered with poly bags. Catalog numbers, color and size should be marked on hangtag that is visible through bag. Each poly bag must also be labeled on outside of bag showing catalog number, color and size. Each poly bag must be folded twice at bottom and taped. 7. Every shipment to J.Crew must contain two (2) packing lists pursuant to the following information. Packing list can be printed from J.CrewImports.com upon creation of ASN. J.Crew purchase order number Date of shipment J.Crew style number Color, quantity and size Carton number applying to packing list Total number of cartons shipped Gross weight Attach packing list #1 to outside of lead carton, clearly marked packing list enclosed. Packing list #2 for truck shipments must be placed in envelope, and attached to bill of lading at time of shipment. Note in body of bill of lading that packing list is contained in envelope attached to bill of lading. Vendors must show carriers PO and PRO number on all Packing lists and Bills of Lading. This requirement is for both USA and Canadian vendors. Typical Pro Number examples are: UPS Freight (9 digits) Daylight Transport (8 digits) Failure to show the PRO Number will result in a $ chargeback. B. BILL OF LADING REQUIREMENTS 1. When shipping direct, consign all orders on one bill of lading. 2. Show proper description for each commodity shipped as a separate line item entry, including number of cartons and weight. Be sure to indicate the National Motor Freight Classification (NMFC) 51

52 J.Crew Shipping & Routing item number and class number. If failure to provide the proper NMFC item number and class number results in excess costs to J. Crew, the vendor will be charged back accordingly. 3. Indicate in the body of bill of lading the following: Trucker must submit one copy of bill of lading to Consignee upon delivery. 4. Indicate on bill of lading our purchase order number(s) applying to shipment, and the notation, carrier must call for delivery appointment. 5. Name of shipper must agree with same shown on manifest and carton labels. Actual shipping location, including street address, must be shown on bill of lading. 6. Provide additional copy of bill of lading to carrier at time of pick up. 7. Bill of lading must contain actual pieces. STC (Said to Contain) and pallet count notations by a carrier on the bill of lading will subject the vendor to liability in the event of a shortage. On truckload shipments, trailer must be sealed, with number recorded on the bill of lading. 8. Third Party billing in which J.Crew bears freight charges is to be shipped Prepaid & shown on the bill of lading as follows: J.Crew C/o Cass Information Systems P.O. Box 67 St. Louis, MO

53 J.Crew Non Compliance Policies

54 J.Crew Non-Compliance Policies In an effort to ensure efficient reception of PO s at the warehouse, J.Crew has the expectation that vendors will adhere to the policies and procedures outlined in this manual. In the instance that expectations are not met, J.Crew will follow the Non Compliance protocol. Areas of potential noncompliance include: 1. Overage/Shortage Policy (page 55) 2. Late Shipment Policy (page 56) 3. Purchase Order Change Notification Policy (page 56) 4. Defective Product Policy (page 57) 5. Incorrect Packing/Labeling Policy (page 57) SECTION 1: OVERAGE/SHORTAGE POLICY J.Crew will accept a maximum of +/ 5% overage/shortage per PO Overages (out of tolerance) for both Retail/Direct POs: POCNs (purchase order change notifications) are required for ALL overages out of tolerance. Overages will ONLY be accepted upon Production/Planner written approval. Upon written approval, a POCN request for PO update will be posted to the POCN chart. Shortages (out of tolerance) for Retail POs: POCNs are ONLY required at the Production/Planners discretion. (FYI: ONLY shortage information advised by the Vendor 30 days before the PO date (ex date) will be considered for a POCN issuance). Shortages (out of tolerance) for Mail Order POs: POCNs are required for ALL shortages out of tolerance Shortages are to be advised by the Vendor at least 10 days* before the PO date (ex date) to minimize the POCN chase. All shortages that exceed the allowed tolerance and not issued as a POCN will be put on an adjustment memo by J.Crew receiving warehouses in Lynchburg/Asheville. Non Compliance Chargeback: Any adjustment memo under $50 will be sent to or collected from our Vendors. 1. J.Crew will notify vendors of the non compliance via an adjustment memo on monthly basis. 2. J.Crew will look to apply the adjustment memo against any pending payments. 3. If there are not enough outstanding invoices owed by J.Crew, we will ask for vendor payment in (30) days by check or wire transfer. 4. J.Crew will send the adjustment memo with a copy of our coverage, shortages, and damage report (OS&D report) showing the shortages. This will show shortages by carton, but based upon J.CREW AUTOMATIC RECEIVING CARTON NUMBERS. 5. Any shortage over 5% of an order will receive special handling and sent to the proper Production person for investigation. Vendor will receive a detail of shortages by carton number. 54

55 J.Crew Non-Compliance Policies SECTION 2: LATE SHIPMENT POLICY 1. The purchase order ship date is acknowledged as the "hand over" date to the consolidator (applicable to all types of orders: FOB, LDP and Domestic orders). 2. It is the Vendor's responsibility to notify the Production Department of any delays as soon as the delivery is in jeopardy (e.g.: late pos, quality issues, late fittings, late breakdowns or any other issues). 3. The delay MUST be communicated when the issue occurs and not at or after the ship date. J.Crew will not accept any late deliveries without exercising (1) of the following options (including purchase orders that may be in transit): 1. Cancellation of purchase order (all or partial) 2. Discount of 1% per day past the purchase order ship date 3. Air transportation* at suppliers expense (POCN must be issued to reflect transit mode change and reduction of fob price for air/sea difference costs**). 4. Air transportation* and Discount of 1% per day past the purchase order ship date if airing does not meet the requested ETA date. *Overnight air may be requested during peak seasons on carriers such as FED EX and DHL determined by J.Crew. **Air/Sea difference costs are determined by the J.Crew Air/Sea Difference Chart ONLY (Located in the Downloads section on J.Crew Imports website) 5. POCNs are NOT needed for accepted delivery delays of 1 day or less, BUT this information MUST be communicated to Production for approval. Failure to advise this information will result in either a freight forwarder refusal of merchandise AND/OR holding of payment. 6. All delivery extensions GREATER than 2 days MUST have a POCN regardless of vessel schedules. 7. J.Crew will issue a POCN within 2 business days of written confirmation. If a POCN is NOT received within this time frame, it is the Vendor s responsibility to notify the Production contact. 8. If a POCN is not issued, the L/C will not be negotiated until it is issued and received by the bank. SECTION 3: PURCHASE ORDER CHANGE NOTIFICATION POLICY In the event that PO requirements can not be fulfilled as ordered, the Vendor will need to complete a POCN (Purchase Order Change Notice) form. A copy of this form can be found in the appendix page POCN requests MUST be sent on the J.Crew POCN template to the Production department every TUESDAY (NY Time). All POCN requests MUST be submitted on this template or the request will be void. 2. Production will review, confirm or further inquire on the request in advance of passing onto Planning for POCN entries/transmittals. 3. Upon confirmation of the POCN request by the Production department, all POCNs will then be issued/transmitted by Planning within 48 hours (as in the Late Policy, please contact Production if a POCN is not received). 4. Urgent POCNs should be sent as needed and not held for the next TUESDAY submit cycle. 5. This is ONLY a communication vehicle and NOT a chart. As POCNs are issued, the information is to be removed, unless it remains outstanding during the negotiations. 6. All price change POCNs will be issued at the time of fit approval. Ex dates, FOB point, C/O/O, Transit Mode, Color, Size POCNs MUST be issued at the time of the change. 7. Department name MUST appear in the header (i.e.: Durable Wovens) and ONLY one division is to be posted per template as combined divisions will void the form. 55

56 J.Crew Non-Compliance Policies SECTION 4: DEFECTIVE PRODUCT POLICY DEFECTIVES In the event a P.O. fails QC and generates a 100% audit; the following procedures will take place: Production, with merchandising, will initiate all 100% inspections. It is production s responsibility to negotiate a settlement within the guidelines below. Chargeback Process for Defective Product 1. All defective merchandise will be placed in RTV. 2. A charge back will be automatically generated from the respective warehouse including the cost of inspection and any refurbishment, repacking, defective samples, etc. and any other charges. 3. A copy of the full audit will be included with the charge back. 4. Defective samples and a copy of the audit will be forwarded to the vendor from the warehouse. 5. All chargebacks/audit results will be sent to Production & New York Finance for sign off from production. 6. Production & New York Finance will prepare a debit note based upon the audit result, for refurbishment, repacking charges, and inspection fees only. 7. Accounts Payable New York will process charge backs against vendor s accounts on a timely basis. 8. Production & New York Finance will forward a copy of all debit notes, charge backs, and audit results to their respective vendors. 9. There is no minimum of RTV quantity. SECTION 5: INCORRECT PACKING/LABELING POLICY Vendors are expected to follow all policies as it relates to Carton Labeling and Packing as outlined in this manual. Shipments that do not adhere to policy will be addressed as follows: 1. A monthly letter will go out to each vendor with the non compliance charge back details. 2. The non compliance will go into the A/P system immediately to hold payments on samples or invoices. If there are not enough outstanding invoices owed by J.Crew, we will ask for vendor payment in thirty (30) days by check or wire transfer. 3. For a non compliance to be reversed, the vendor needs to show approval in writing from J.Crew that the packaging procedures were waived. Only the Executive Vice President of Sourcing can override these non compliance charge backs. 4. Once a chargeback is processed, the vendor will have 30 days from chargeback date to correct the infraction(s). If the same infraction is repeated after 30 days, the chargeback rate will escalate to the next level. 56

57 J.Crew Non-Compliance Policies Rate list for infractions are as follows: In an effort to clarify chargeable infractions, following are examples of common infractions: A. Striated Barcode Label Label striations are often caused by faulty or dated printers. The striations appear as white lines on the barcode and are unable to be read by scanners. Note the white lines visible through the last zero (0) and two (2). B. Smeared or Smudged Barcode Labels Smearing and smudging can be caused by poor quality ink or paper. These labels are unable to be read by scanners. C. Mixed SKU Cartons J.Crew cannot accept more than 1 mixed carton per color per shipment. D. Oversized Cartons Oversized cartons should only be used when necessary to protect product as they create unnecessary hazards. E. Incorrect Carton Markings Carton labels must match contents of carton. Information on the outside label must match the contents inside the carton. F. Incorrect ASN Labels (Other) ASN labels should be uniformly positioned, completely intact, not covered by another label, and readable as explained in the Carton Packaging section. G. Incorrect ASN Labels (ASNs on both sides of carton) ASN Labels should be placed only on one side of the carton as explained in the Carton Packaging section. H. Failure to Meet Carton Construction Cartons must meet minimum burst strength as explained in the Carton Packaging section. I. Failure to Limit Carton Weight to 45 lbs Cartons must not weigh more than 45 lbs. 57

58 J.Crew Non-Compliance Policies J. Failure to Pre ticket/worn Ticket Garments must be ticketed with clear, new tickets. K. Improper Ticket Placement Tickets must be placed per guidelines. L. Failure to Polybag/Incorrect Polybag Polybags should be used as outlined in the Polybag Section. M. Failure to Seal Polybag Polybags must be sealed as outlined in the Polybag Section. N. Failure to use Polybag Sticker/Incorrect Sticker Polybag stickers must be used as outlined in the Polybag Section. O. Failure to Pre pack Cartons Correctly Cartons should be packed as explained in the Prepack Instructions section. P. Detail Count due to Pack slip Carton Variance Pack slip must match carton markings variance will result in a 100% audit of each carton. Q. No Pack slip All cartons must be accompanied by a pack slip as outlined in the Carton Information section. R. Incorrect Pack slip Pack slip must match carton markings as outlined in the Carton Information section. 58

59 J.Crew Vendor Manual Appendix

60 Pop-Up Blocker Troubleshooting (J.Crew Imports) TROUBLE SHOOTING ACCES TO J.CREW IMPORTS POP UP BLOCKERS Please be sure to disable any POP UP Blockers on your web browser, as jcrewimports.com creates temporary pop up windows to communicate between our servers and the ASN/Packing List entry form. There are 2 methods to disable Microsoft Internet Explorer s (MSIE) built in Pop Up blocker: Option 1: Select TOOLS POP UP BLOCKER TURN OFF POP UP BLOCKER Option 2: Select POP UP BLOCKER SETTINGS and add *.jcrewimports.com to the list of websites to allow pop ups.) See following image: Note: Pop up blockers can be present in other forms on your web browser or computer as well (e.g. anit virus software like Norton or McAfee). Check the settings to allow pop ups from or disable the pop up blocker in the anti virus software. ALTERNATE TOOLBARS If you have an alternate toolbar (e.g. Google, AltaVista, MSN, ASK, AOL, Yahoo, etc) be aware that they may also contain a pop up blocker. The pop up blocker on each toolbar must be set to allow pop ups from An example for the Google toolbar is shown below. Click the button labeled pop ups blocked to allow pop ups. An example for the Yahoo toolbar is shown below: Important Note: If this does not solve the problem, the security on your browser may be too high to allow pop ups. To resolve, attempt the final 2 recommendations: 1. If your MSIE browser settings are not set to the Default Setting complete the following: On your MSIE browser click on "Tools", then "Internet Options", then the "Security" tab. Click the button labeled "Default Level", Click "OK". This procedure sets the browser setting to default and should resolve the problem. 2. Add JCrewImports.com as a trusted site: On your MSIE browser click on "Tools", then "Internet Options", then the "Security" tab. Click Trusted Sites, then Sites. This opens a box where you can enter the address of trusted sites. Enter click Add, then click OK. This procedure tells MS Internet Explored to allow pop ups from 60

61 J.Crew Barcode Label Printing LABEL PRINTERS In order to ensure the highest quality, we recommend that you use Thermal Transfer printed labels. This printer type greatly reduces label quality issues such as smearing and striations. Thermal transfer printer options include: 1. Purchasing a thermal transfer printer (available through most printer manufacturers) 2. Purchasing pre printed labels directly from Avery Dennison. Examples of Recommended Printers Monarch 9825 Monarch 9855 Zebra 105SL Zebra S4M Contact information for Avery Dennison Pre Printed Labels: Avery Dennison Far East Information and Brand Management Division 8/F, PAXAR Building 210 Choi Hung Road San Po Kong, Kowloon, Hong Kong Tel: Fax: Attn: Hazel Wong Tel: Fax: hazel.wong@ap.averydennison.com Additional Information In order to minimize non compliance infractions regarding barcode labels, please note the following: Barcode labels should be applied according to the Carton Information/Procedures section Barcode labels should only be placed on one (1) side of the carton It is accept to use clear packing tape over ASN labels to avoid damages. Ensure that labels are completely obstruction free and able to be scanned Only manufacturer approved label stock and ink combinations should be used 61

62 J.Crew Pre-ticketing Program PRE TICKETING (PRICE TICKETS) PROGRAM All vendors producing purchase orders for J.Crew Retail & Direct, Factory, and Madewell divisions will be required to pre ticket J.Crew products. To place a pre ticket order, please complete the J.Crew Pre ticket Order Form with all the relevant information (see following pages for forms). The J.Crew seven digit purchase order number MUST be used when ordering pre tickets from Avery Dennison. Please be sure to fill in the appropriate location of where the invoice is to be sent for pre tickets being ordered in the Bill to section of the order form. Order forms should be faxed or e mailed to Avery Dennison as they will provide the information necessary to release the J.Crew purchase orders for pre ticket production. Orders can be placed in Hong Kong or USA by contacting the following: Hong Kong Customer Service Rep USA Contact : Andy Chan Contact : Judy Frye Phone : Phone : Fax : Fax : andymh.chan@ap.averydennison.com Judy.Frye@averydennison.com 62

63 J.Crew Pre-ticketing Program J.Crew Pre Ticket Order Form ***This order form must be filled our completety*** Date Ordered: Send to: Judy Frye: Phone: ; Fax: Vendor : Agent : Purchase order# : Bill To: Ship To: Tel/Fax: Contact Person: Tel/Fax: Contact Person: J. Crew PO# (7 Digits) Date needed by Comments Shipping Instruction: Any invoices over 30days will automatically put vendor on Credit hold status. 63

64 J.Crew Pre-ticketing Program J.Crew Pre Ticket Order Form ***This order form must be filled out completely*** Order Date: Avery Dennison FAR EAST LIMITED Vendor : 8/F., 210 CHOI HUNG ROAD Agent : SAN PO KONG, KOWLOON, HONG KONG Purchase order# : GENERAL LINE # / FAX# Page: ATTN: DIRECT TELTel#: (852) Fax#: (852) andymh.chan@ap.averydennison.com BILL TO: ADDRESS: SHIP TO: ADDRESS: TEL.: FAX: CONTACT: SPECIAL INSTRUCTIONS: TEL.: FAX: CONTACT: SHIP VIA: Collect A/C#: J. Crew PO# (7 Digits) Date needed by Comments Shipment sample pcs/sku with bulk order Shipment sample pcs/sku by courier A/C # Notes: 1. Any invoices over 30 days will automatically put vendor on Credit hold status. 2. Local delivery charge US $9.60 per shipment except to any forwarder, pier, container center, public warehouse, Sheung Shui, Fanling and Yuen Long. 3. Please state RE ORDER in the order form with order quantity if you require the same data as printed in your previous order. 64

65 J.Crew Apparel Price Ticket Guide KNITS RETAIL TICKET PLACEMENT Women s or Men s Tank Retail Ticket Placement Women s or Men s T Shirt Retail Ticket Placement Women s or Men s Raglan Retail Ticket Placement Women s or Men s Pant Retail Ticket Placement 65

66 J.Crew Apparel Price Ticket Guide Women s or Men s SWEATERS Retail Ticket Placement Women s or Men s SHIRTS Retail Ticket Placement Swift Tag Loop Price Tag Through CF Collar Button Hole Swift Tag Loop Price Tag Through 2 nd CF Button Hole (1 st Button Hole on CF Placket) 66

67 J.Crew Apparel Price Ticket Guide Womens or Men s BOTTOMS and Men s SWIM Retail Ticket Placement Price Ticket Placement without COO Price Ticket Placement with COO Women s or Men s SUITING, SPORT COATS and OUTERWEAR Retail Ticket Placement 67

68 J.Crew Apparel Price Ticket Guide Women s SWIMWEAR Retail Ticket Placement 68

69 J.Crew Apparel Price Ticket Guide Women s SWIMWEAR Continued Retail Ticket Placement 69

70 J.Crew Non Apparel/Accessories Price Ticket Guide Women s BAGS/COSMETIC BAGS Price ticket 003 (Avery Code USJEDMT1713) Swift tacked through interior zipper pull Men s BAGS Price ticket 003(Avery Code USJEDMT1713) Swift tacked through COO label 70

71 J.Crew Non Apparel/Accessories Price Ticket Guide Women s BELTS Women s BELTS Belt Width Less Than 7/8 Belt Width Greater Than 7/8 Price ticket #007 (Avery Code USJEDML1508) Price Ticket #004 (Avery Code USJEDMT2607) It s usually easiest to wrap the price ticket on the keeper. If there is no keeper on the buckle (a center bar buckle belt may not have one) wrap it on the buckle. Men s BELTS Price ticket #004 (Aver Code USJEDMT2607) Note: Web belts and fabric braided belts traditionally get a woven label, a paper COO label, price ticket #004 and a sensor 71

72 J.Crew Non Apparel/Accessories Price Ticket Guide GLOVES Price ticket #003(Avery Code USJEDMT1713) Swift tacked through COO label HAIR ACCESSORIES AND HEADBANDS Price ticket #007 (Avery Code USJEDML1508) Looped around headband or hair clip HATS Price ticket #003(Avery Code USJEDMT1713) Swift tacked through the COO label KEY FOBS/KEYCHAINS Price ticket #007 (Avery Code USJEDML1508) Looped around hardware 72

73 J.Crew Non Apparel/Accessories Price Ticket Guide JEWELRY Price ticket #0 (Avery Code USJEDMLDBEL) Wrapped around base of closure If this sticker does not fit, use jewelry ticket #007 and loop the string around base of closure #0 #007 PINS/BOBBY PINS Price ticket #002 (Avery Code USJEDML1212 Adhere to the backside of the polybag SCARVES Price ticket #003 (Avery Code USJEDMT1713) Swift tacked through the COO label SHOE LACES Price ticket X (Avery Code CCAS) Adhere to the back of the label WOMENS SOCKS & TIGHTS Price ticket STK 001, COO sticker JCCS291 MENS SOCKS Price ticket STK 001, COO sticker JCCS920 73

74 J.Crew Non Apparel/Accessories Price Ticket Guide WALLETS Price ticket #003 (Avery Code USEJEDMT1713) Slide into interior pocket of wallet OTHER ITEMS (that come in boxes or poly bags) Price ticket #002 (Avery Code USJEDML1212) Adhered to the backside of the packaging 74

75 J.Crew Non Apparel/Accessories Price Ticket Guide Women s SHOES Price sticker #002 (Avery Code USJEDML1212) Placed on right side of shoe box. Size and Shoe name placed at left side of box Women s FLIP FLOPS Price sticker #003 (Avery Code USJEDMT1713) Placed in poly bag for shipping and swiftagged together with price ticket Men s SHOES Price sticker #002 (Avery Code USJEDML1212) Placed on right side of shoe box. Size and Shoe name placed at left side of box 75

76 J.Crew Approved Test Laboratory 76

77 J.Crew Testing Laboratory New Account Application 77

78 J.Crew Test Request Form 78

79 J.Crew Children s/baby Testing Protocol J.Crew Testing Protocol & Requirements Crewcuts Garment Guidelines 79

80 J.Crew Children s/baby Testing Protocol J.Crew Testing Protocol & Requirements Knits and Sweaters Guidelines EVALUATION TEST METHOD REQUIREMENT PHYSICAL PROPERTIES Fabric Weight ASTM D3776 +/ 5% Fabric Construction Fiber Content ASTM D3775 AATCC 20/20A +/ 3% +/ 3% Single fiber: 0% tolerance GENERAL PROPERTIES/REGULARTORY Flammability ph Level 16 CFR 1610 Class 1, No timed surface flash <7 seconds Silk/wool/nylon: All others: Formaldehyde Spot Test Negative (if positive proceed to Formaldehyde quantitative test JIS L1041 requirement <75ppm for adults, 0.05 for kids) 3 Washes AATCC % x 5.0% Fleece: 6.0% x 6.0% Wool (hand wash): 3.0% x 3.0% Unwashed fabrics: 6.0% x 6.0% 1 Dryclean AATCC % x 2.0% Torque AATCC 179 max. 5.0% Appearance after Laundering/Drycleaning Per care label Satisfactory, Color change: 4.0 Self staining: 4.5 STRENGTH PROPERTIES Bursting Strength ASTM 3786 <5 oz. 30 lbs. >5 oz. 50 lbs. Pilling ASTM D3512 COLORFASTNESS 3.0 Colorfastness to laundering AATCC 61 Color change: 4.0 Pigment prints/pigments: color change 3.0 Staining: 3.0 Self staining: 4.5 Colorfastness to drycleaning AATCC 132 Color change: 4.0 Self staining: 4.5 Colorfastness to light Colorfastness to crocking (dry/wet) AATCC 16 option 3 AATCC 8/116 Class 10 hours Swimwear: class hours Dry: 4.0, Wet: 3.0 Pigments/Overdye/Garment Dye: Dry: 3.0, Wet: 2.0 Raised fabrics: dry: 3.0, Wet: 1.5 Colorfastness to chlorine bleach Lab in house method 4.0 Colorfastness to non chlorine bleach Colorfastness to perspiration (swimwear fabrics & silk only) Colorfastness to water (swimwear fabrics only) Colorfastness to chlorinated pool water (swimwear fabrics only) Lab in house method 3.0 AATCC 15 Color change: 4.0, Staining: 3.5 AATCC 107 Color change: 4.0, Staining: 3.5 AATCC 162 Color change: 4.0 Colorfastness to Sea Water (swimwear fabrics only) AATCC 106 Color change: 4.0, Staining: 3.5 ADDITIONAL TESTING FOR CREWCUTS ONLY Total lead content (all substrates) HR4040 Sec. 101 Max. 600 ppm Max. 300 ppm after 8/14/09 Lead in paint and surface coating HR4040 Sec. 101(f) Max. 90 ppm 80

81 J.Crew Children s/baby Testing Protocol J.Crew Testing Protocol & Requirements Woven Guidelines 81

82 J.Crew Children s/baby Testing Protocol J.Crew Testing Protocol & Requirements Woven Guidelines Continued 82