TRUCK DELIVERY PROCEDURES

Transcription

1 TRUCK DELIVERY PROCEDURES Please read these instructions carefully before verifying order shipment. TRUCK DELIVERY After the truck has been unloaded, follow these procedures. The driver is NOT responsible for unloading or assisting to unload the order. It is the dealer s responsibility to unload and count the boxes received. 1. Count the boxes. Verify box count matches the bill of lading (BOL). The box count is separated by work order numbers. Verify the box label has correct dealer name on it as multiple deliveries may be on the truck. Only open and inspect if box is damaged. 2. Record discrepancies or damage. Note any discrepancies or damage on the BOL. Call us immediately at to notify us of any discrepancies or damage. Damaged Product. Accept the damaged item if repair can be made. Reject the damaged item if repair cannot be made and it will be returned to Plato. Save all packaging! Packaging and damaged product are required for a damage claim. 3. Sign the bill of lading. Sign the BOL after box count has been verified and any notes noted. The carrier driver will return the signed BOL to Plato. 4. Keep a copy. Retain a copy of the BOL, packing slips and addendums for future reference. Page 1

2 BILL OF LADING (BOL) 1. The BOL packet includes the BOL, packing slips, addendums and backorder copies (if any). There is one BOL for all jobs being delivered. Each job s paperwork will be grouped together within the packet. 2. The BOL will need to be signed verifying the box count with the carrier driver. Any discrepancies or damage should be noted on the BOL. Please call us immediately at to notify us of any discrepancies or damage. 3. The carrier driver will return the signed BOL to Plato. The remainder of the BOL packet stays with the dealer. Number of boxes per work order Work Order Numbers Total number of boxes Sign here Page 2

3 PACKING SLIP 1. The packing slip looks like the acknowledgement but without pricing. 2. Some items (i.e.: refrigerator panels) require multiple boxes. Each box will have a label on it for that line item. The number of boxes will be handwritten on the packing slip. See example below. Line Item # Multiple Boxes Example The number of boxes will be handwritten next to the item that requires more than one box. Page 3

4 ADDENDUM 1. The addendum lists all of the loose items (i.e.: shelves) that belong with the product on the packing slip. The addendum typically follows the packing slip in the packet. The box number on the shipping label will start with an A followed by the handwritten number in the Box # column. A = addendum. Example: Box # 2 will have an box number of A2 on the shipping label. See Addendum Shipping Label on page 5. Examples: The shelves for line item #1 will be found in the box with the label The shelves for line item #8 will be found in the box with the label A A6 Page 4

5 SHIPPING LABELS Work Order # Dealer Name Client Line Item # (if different than Plato) Line Item # (number only. refer to packing slip L#) Shipping Label Work Order # Dealer Name Item (refer to the addendum for the item description) Addendum Box # (starts with A, look for handwritten number on addendum page) Addendum Shipping Label Page 5

6 PRODUCT LABELS Work Order # Line Item # Dealer Name Client Line Item # Cabinet Label Part Description Part Size Work Order # Line Item # Part Label Page 6

7 BACKORDER ITEMS 1. The backorder will list the item(s) on backorder. The backorder list typically follows the addendum in the packet. 2. The Ordered By will receive an from Plato to confirm where and how the backordered item(s) is to ship. The first line states which line item is affected by the backorder. Line item #2, wall cabinet The second line states the quantity and what is on backorder. 2 glass shelves In this situation, the wall cabinet will be included in the delivery and only the glass shelves are on backorder. If the wall cabinet was on backorder, line 2 would state ENTIRE UNIT. Page 7