Ariba Network Online Invoice Guide

Transcription

1 Ariba Network Online Invoice Guide

2 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

3 Introduction This document contains the requirements and training for your organization to create and submit invoices online to Regions Financial Corporation via the Ariba Network. Suppliers utilizing cxml or EDI technologies should refer to the cxml and EDI specification documents available on the Regions Financial Corporation Supplier Education portal. The initial roll-out of this invoicing method will begin August 20 th, Regions Financial Corporation requires suppliers contacted and enabled on the Ariba Network through this change process, to submit all invoices through the Ariba Network.

4 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

5 Regions Specifications Invoice Practices Supported Non-PO Invoices Invoice that is for goods and/or services where a PO reference is not present. Credit Memo Invoices Ability to create a credit using the Credit Memo invoice type on the Ariba Network. Service Invoices Invoices that require service line item details. Contract Invoices Invoices that reference a valid Regions Contract Number (contract number always begins with a C). PO Invoices Invoices that reference a PO number are accepted by Regions. NOTE: Invoices that reference a purchase order where the purchase order WAS NOT received via the Ariba Network are considered Non-PO based on the Ariba Network definition. Suppliers can submit invoices referencing a purchase order number regardless of how the purchase order was received.

6 Regions Specifications Invoice Practices Not Supported Paper Invoices Regions requires invoices to be submitted electronically through the Ariba Network. Regions will no longer accept paper invoices. Cancel Invoices Regions does not support the Network Cancel feature. To cancel an invoice that was submitted incorrectly, suppliers must create a credit invoice against the invoice that was submitted in error. Header Invoice A single invoice that does not providing line item details. Duplicate Invoices A new and unique invoice number must be provided for each invoice. Regions will reject duplicate invoice numbers. NOTE: A duplicate invoice number may be used if the original invoice fails to load to the Ariba Network (Failed status) and is not delivered to Regions. If you are resubmitting an invoice that has failed, Regions requires that you use the original invoice number followed by a -2, -3, and so forth. Example: Original Invoice = INV123; Second Invoice INV123-2; Third Invoice = INV123-3

7 Shipping and Tax Requirements Shipping Shipping can either be sent in the Header or at the Line Item Level on an invoice. Shipping must be entered in the appropriate shipping field and not as an individual line item added to an invoice. Tax Tax can either be sent at the Header or at the Line Item Level on an invoice. Tax can be entered as a dollar amount or as a percentage. Tax percentages must be passed as a percentage, not as a fractional values. Specialized tax for Canadian suppliers can be added to an invoice. Canadian tax detail is covered in this guide Tax must be entered into the appropriate tax field and not as an individual line item added to an invoice.

8 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

9 Login You will login to your Ariba Network account at Enter your Username and Password. NOTE: If you are accessing Ariba for the first time, you should have received a Welcome Letter from Ariba with instructions on how to activate your account. You can also receive login assistance at this page. You can click on the Forgot Username? or Forgot Password? link to receive help. Note the other areas of the Login page for additional information: Ariba Services Membership Program Documents/tutorials

10 Electronic Invoice Routing Click on Electronic Invoice Routing at Administration Navigator. Choose one of the following Invoice routing methods - Online - cxml - EDI Configure Notifications to s (the same way as in Order Routing)

11 Invoice Archival Click Weekly, Biweekly or Monthly to indicate how often invoices will be archived Choose Archive Immediately to archive without waiting 30 days, click Start Note: After Archive Immediately started you can either Stop, Update Frequency or Requeue any time In the Archive Delivery URL enter URL you want Ariba to automatically deliver archived zip files Click Save Archived invoices are stored at Archived Invoices in Outbox tab. Note: Ariba Network deletes expired transaction documents after 18 months and archived invoices stored in ZIP format are automatically deleted after 3 months 1

12 Configure Invoice Notifications Click on Network Notifications at Administration Navigator. Note: At Invoice section enter up to 3 addresses, separated by commas, with NO spaces between them to receive invoice notifications regarding the status of your invoices. Be sure to check the boxes for the types of notifications you wish to receive. 12

13 Configure Settlement Click on Remittances at Administration Navigator to check the data. Click Edit in the EFT/Check Remittances area to view the Address details and enter the appropriate Remit To address for Regions Financial payment. Then Create or Edit the information (see next slide) 13

14 Configure Settlement On the Edit Remittance Address/Payment Info section, verify your Remittance Address is correct or add as needed. Select one of your Remittance Addresses as a default if you have more than one. Then click Save. NOTE: Do not configure a Contact on the EFT/Check Remittances page of your account because the Contact name may replace your company name in the Remit-To address on invoices. Leave as Select contact 1

15 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

16 Creating Invoices Before you send Production invoices, be sure you have completed the following check-list. These tasks will prepare you to send successful invoices to Regions Financial Corporation. Review Regions Supplier Information Portal for all of the latest and most updated documents: Review Regions Invoice Rules from your Ariba Network account. Note: Instructions can be found in the following section. Configure Invoice Notifications Note: Instructions can be found in the following section. Complete any testing as instructed by Regions.

17 Customer Invoice Rules These rules determine what you can enter when you create invoices. Login to your Ariba Network account. Click on the Administration Navigator and then click on Customer Relationships under Account Settings. A list of your customers is displayed. Click the name of your customer Regions Financial to view their invoice rules. Scroll down to the Invoice setup section and view the invoice rules. Click Done when finished. 1

18 Creating a Non-PO Invoice Log into your Ariba Network account. Note that along the left side of the home screen, there are Quick Links. Under the Create section, click Non-PO Invoice. You can also access invoice creation by going to the Outbox at the top of the page. Once you access the Outbox, you will be able to generate a Non-PO Invoice.

19 Non- PO Invoice (continued) Select Regions from the Customer drop-down list. If you have relationships on the Ariba Network with multiple customers, you will see all listed in the dropdown. Ensure you are selecting Regions. Select Standard Invoice, (Credit Memos are covered later in this guide). Click Next. You will be at the Generate Invoice Screen.

20 Non-PO Invoice (continued) Note the different sections of the invoice: Invoice Header Line Level Detail Goods Services All fields marked with an (*) asterisk are required. If you bypass a field that is required, the system will generate an error message and not allow you to move to the next page.

21 Non-PO Invoice (continued) Invoice Header Summary Enter a unique invoice number. Enter your invoice date. The system will default the invoice date to today s date. You may change this field if the invoice needs to be post-dated. Regions allows you to backdate an invoice up to 12 months. Your Remit To address will default according to how you have configured your Remit-To address information in your account profile. If you need to make changes to the existing Remit-To Addresses shown on the invoice, click the View/Edit Addresses link. Bill-To information is required. By default, no data is present in these fields. You must click the View/Edit Addresses link. The Bill To information must be completed here. NOTE: Be sure that you are completing this information relevant to where the goods/services were delivered. Click OK when finished to return to the invoice entry page.

22 Non-PO Invoice (continued) Invoice Header Order Information The Ariba Network requires that one of the three fields under Order Information be completed. The customer/sales Order # field is reserved to hold a Purchase Order Number. For Non-PO invoices, leave this field you must put in a date for Regions to route the invoice for proper approval. Contract # - use this field if you are billing against a Regions Contract number only. Regions contract numbers always begin with the letter C. Ariba Network Requirement: Either Customer Order #, Contract # or Sales Order # must be completed. NOTE: For Non-PO invoices, please use the Sales Order # field. This can be supplier specific or simply repeat the invoice number.

23 Non-PO Invoice (continued) Invoice Header Tax and Shipping Regions will accept Tax and Shipping at either the Header Level or the Line Item Level. By default, the invoice Tax and Shipping appear at the Header Level of the invoice. If your company applies Tax and/or Shipping at the Line Item Level, you can simply change one or both by select Line Level Tax or Line Level Shipping. Tax and Shipping do not need to be entered at the same level. For Example: Tax can be at the Header while Shipping is at the Line Level. Once you change the setting from Header to Line Level for either Shipping or Tax, the screen will refresh and you will see Tax and/or Shipping are no longer active at the Header Level. Default Header Level Change to Line Level

24 Non-PO Invoice (continued) Invoice Header Additional Fields The field must be completed in order submit an online invoice. The address must be the person who placed the order for goods/services at REGIONS. If the is not a valid Regions address, the invoice will fail. The address will be validated once the invoices passes from the Ariba Network into Regions system. If you do not know the address, you must contact the person at Regions who placed the order and obtain this information. Add to Header You can also add items to the header as necessary such as Tax, Shipping and Special Handling (covered later in this guide). If you need to include a file attachment for backup or information requested specifically by Regions, you can add it to your invoice. Select Attachment from the drop down menu. Your screen will refresh and you will see a section in the header for attachments. Browse for your file and Add Attachment. Browse for your file Click Add Attachment

25 Non-PO Invoice (continued) Adding Line Items You can add a line item to an invoice for either Goods or Services. Under the appropriate category, select Add Item. Note: Notice that once you add a line item as instructed above, Tax and Shipping are viewable at the line item level based on the setting change earlier in this section.

26 Non-PO Invoice (continued) Adding Line Items GOODS Once you click the Add Item button to generate a line item, you will need to populate all required fields: No. (Invoice line number) Part # Description Quantity Unit (unit of measure code) Unit Price NOTE: Enter your Unit of Measure in all CAPS. NOTE: Should you enter a line item incorrectly or one that needs to be removed, place a check mark in the box next to the invoice line that needs to be removed and click the Delete button. Your screen will refresh and the line item will be removed. Once all fields on your line item are complete, you can click the Update button located at the top and bottom of the invoice page. This will refresh the screen content to ensure subtotal accuracy.

27 Non-PO Invoice (continued) Adding Line Items SHIPPING Shipping Address information will default into your invoice. This information is pulled directly from: Ship From: Your Ariba Network account Profile. Ship To: Regions Ariba Network account Profile. You can modify the shipping information by clicking the View/Edit Addresses link within the Shipping section. Once you click the link to edit, you will be able to edit the Ship From and Ship To address information. Click OK when you have made all changes. You will need to enter the shipping charges (if applicable) in the Shipping section. If shipping is not applicable, leave the field with $0.00 as its value. You may enter a shipping date, but this is not required. NOTE: If you leave the shipping amount field blank, the system will generate an error noting that this is a required field. You must have at minimum a zero value in this field.

28 Non-PO Invoice (continued) Adding Line Items ADDITIONAL FIELDS Located at the bottom of the line item area on your invoice, are additional fields defined by Regions. Some suppliers are provided with information for specific accounting data. If you have been provided with the following information at the time the order was placed, you must enter the information in this section. For details on entering this information, please see next slide. If you have not been provided with this information, you must place a check mark in the box next to this required field and click the DELETE button. This will remove the field. The information will populate by default and you will not be able to submit your invoice unless you either enter the information or delete it.

29 Non-PO Invoice (continued) Adding Line Items ADDITIONAL FIELDS To enter accounting data, first select Cost Center from the drop down list. Enter the cost center in the field to the left of the drop down box. This is a numeric field with up to 6 digits. Click the Update button to refresh. Click the Add button to add the second entry. Select Account Number from the drop down list. Enter account number into the field to the left of the drop down box. This is a number field with 6 digits. Click the Update button to refresh. Click the Add button to enter the third and final entry. Select Company Code from the drop down list. Enter the company code into the field to the left of the drop down box. This is a number with 4 digits Click the Update button to refresh. You should see all three entries present without any error messages in that section. If you are entering accounting data on an invoice, you should enter all three fields. Do not repeat the same accounting type more than one time. Accounting data must be entered at the line level which means you will need to repeat this process for each line item on the invoice. The Charge Amount field will auto-populate and does not need to be modified. Cost Center = Up to 6 digits Account Number = Always 6 digits Company Code = Always 4 digits

30 Non-PO Invoice (continued) Adding Line Items ADDITIONAL FIELDS There is also a field for Project or Loan Number. If you have been provided with either of these, you will enter this into the field labeled Project or Loan Number. This is an optional field and can be left blank. Project Number can vary in length with up to 12 characters. This can be alpha-numeric.

31 Non-PO Invoice (continued) Adding Line Items LINE ITEM ACTIONS Take note that if you need to add additional information specific to a line item, you can click the Line Item Actions drop down list and select an appropriate action. Be sure that you have placed a check mark next to the line item you wish to add additional action for. If you are adding tax at the line level, this is where you can add that information. You can also add special handling, a discount or line item comments. Once you select an item from the list, the screen will refresh and you will see an additional area to enter this specific information. In the example shown, special handling was selected. You now see an area on the invoice to add this charge. If you have added an action that needs to be removed, simply click the Remove link within that section

32 Non-PO Invoice (continued) Adding Line Items SERVICES Click the Add Service Item dropdown button and select General Service Item or Labor Service Item. General: this would be used for services that are not charged by the hour, but by the job. Labor: used for services that are charged by the hour. General Service Line Item As shown in the sample, enter the required fields: Line (line item number) Part # Description Quantity Unit of Measure Unit Price Service Dates NOTE: Should you enter a line item incorrectly or one that needs to be removed, place a check mark in the box next to the invoice line that needs to be removed and click the Delete button. Your screen will refresh and the line item will be removed.

33 Non-PO Invoice (continued) Labor Service Line Click the Add Service Item dropdown button and select General Service Item or Labor Service Item. General: this would be used for services that are not charged by the hour, but by the job. Labor: used for services that are charged by the hour Enter the Line Item details. 2. Enter: Rate Term: regular or overtime Rate: charged rate Unit: unit of measure 3. Enter as much information as necessary specific to the laborer. 4. Enter the Service Start and Service End dates 5. Enter Accounting Information as noted previously, if you have been provided with specific accounting information by Regions, you will need to add the information here. Please see page 26 and 27 for details on entering this information. 4 5

34 Non-PO Invoice (continued) Service Items Additional For service line item, like Goods line items, you have the ability to enter Line Item Actions. Please reference the details previously provided to add line item actions. NOTES: Adding specific Regions Accounting information to a Service Invoice is exactly the same process as it is for a Goods Invoice, as previously covered. Please refer to pages 26, 27 and for detailed instruction.

35 Non-PO Invoice (continued) Adding Tax to an Invoice Whether you enter tax at the Header Level or the Line Item Level, you will be required to complete the same information. If you are entering Tax at the header level this tax is not specific to any particular line item, but the invoice as a whole. If you need to apply tax specific line items and not the entire invoice, you will need to submit your tax at the line level. As noted earlier, by default, tax is set to be entered at the header level. Simply click the bubble next to Line Level tax to change the default setting. In this example, tax is being entered at the Header Level. Click the Add to Header drop down menu and select tax. The screen will refresh and you will now see a tax section within the header of the invoice.

36 Non-PO Invoice (continued) Adding Tax to an Invoice Click the drop down menu next to the Tax Category field to select your tax type. You can add Sales, Use and various Canadian tax type if applicable. NOTE: Canadian tax details are in the following section. If you need to add another type of tax that is not listed, you can select Other Tax and you can create your own tax category. You can also select Configure Tax Menu if you wish to create a table that you can save and use for any invoice that you create going forward. In this example, Sales tax was selected. The Location and Description are optional fields. The Taxable Amount will default to the subtotal of the invoice. If this needs to be adjusted, you can do so. Enter the Rate (%) as a number. In this example, 7% is the tax rate and a 7 has been entered into the field. You can simply click the Update button at the top or bottom of the page and the system will auto-calculate your Tax Amount. If you need to remove a tax entry, simply click the Remove link within the tax box. NOTE: You may choose to enter the Tax Amount manually. If the tax amount that you enter is not correct based on the calculation, taxable amount x tax rate, the system will automatically adjust the Rate %.

37 Non-PO Invoice (continued) Canadian Specific Tax By default, the Ariba Network provides the standard Canadian Tax Types to the list of tax types available. As with the previously explained tax entry, you can add any other tax types if the tax required is not listed. The Canadian Tax Types are: GST HST PST QST Select the Canadian tax type you wish to add to the invoice. The screen will refresh and you will again see, the Tax entry box within the Header of the invoice. Complete as much of the tax information as is necessary. You must enter the Tax Rate or Tax Amount. Click the Update button to calculate the tax where necessary. You can repeat the tax entry process as many times as necessary to accommodate all Canadian Tax Types applicable.

38 Non-PO Invoice (continued) Confirm Your Invoice After all line items, Tax entries, Shipping and Handling charges have been complete, click Next at the bottom or top if the page to continue. NOTE: If there are any required fields left blank, the system will not allow you to move to the Confirm page. Look over your invoice for any noted error messages in red and correct. At the Confirm page, look over your invoice to ensure it reflects all correct line items, amounts and additional entries. If there are corrections that need to be made, simple click the Previous button at the top or bottom of the page and make all necessary corrections. You also have the option to Save your invoice if you do not want to Submit it at this time. This will allow you to go back to this invoice at a later time to complete and submit it to Regions Financial Corporation. IF you need to save, simply click the Save button at the top or bottom of the page. If you save your invoice, you will receive a message at the top that the invoice was saved and how ling the invoice will be kept. Invoices are saved for 7 days.

39 Non-PO Invoice (continued) Submitting Your Invoice When your invoice is complete and ready to be sent to Regions, click the Submit button. You will receive a confirmation message that the invoice has been submitted. You can Print a copy of your invoice or Exit invoice creation. NOTE: You will now see in your Invoice Status area that you have sent one invoice to Regions.

40 Invoice Status To check invoice status, select the Outbox from the Home page. You will see a list of all invoices that you have sent and to which customer. The invoice status column are to the far right of the Outbox screen NOTE: You can select the Table Options Menu to the far right of the screen to customize your view. You can group your invoices by Customer by selecting the Group By Customer setting in the Table Options Menu. This provides an easier way to view all of your invoices and organize them by your personal preference. Table Options Menu

41 Invoice Status (continued) Routing Status Definitions Obsoleted: You canceled the invoice please note that Regions does not support the cancel invoice feature. Failed: The invoice failed your customer s invoicing rules. Customers do not receive failed invoices. Queued: Ariba Network received the invoice but has not processed it. Sent: Ariba Network sent the invoice to Regions Ariba Network account. The invoice is awaiting download into Regions invoicing application. Acknowledged: The customer s invoicing application has acknowledged the receipt of the invoice.

42 Invoice Status (continued) Invoice Status Definitions Sent The customer received the invoice, but has not yet approved or rejected it. (Former status: Processing) Canceled The invoice was canceled by the supplier. Please note Regions does not support the Cancel invoice feature. Rejected Regions has manually rejected the invoice or the invoice failed validation when loading into Regions invoicing system. Failed The invoice failed to load into Regions invoicing system. Approved Regions has approved the invoice for payment. Paid The customer paid the invoice or is in the process of issuing payment. This status applies only if your customer uses invoices to trigger payment.

43 Credit Invoice Types Line Level Credit Memo (supported) After you have created a Non-PO invoice, you have the ability to create a line level credit memo from that previously submitted invoice. You must open the original invoice and use that to create your line level credit memo. Standard Invoice with Negative Amount (supported) When creating a Standard Invoice, you can enter a Negative Quantity and a Positive Unit Price to produce a negative gross amount. This method can be used to create a credit invoice. Credit Memo (allowed but not recommended) The Ariba Network has an invoice type of Credit Memo and this will produce a header level credit which does not contain any line item detail. Note that if you choose to use this method, Regions may reject the invoice if the invoice is received and the reason for the credit cannot be determined. This method is not recommended by Regions.

44 Line Level Credit Memo From your Home page, click on the Outbox tab. This will display a list of all invoices sent to your customers. Locate the invoice that you are issuing a Credit against. Click the invoice number link to Open the invoice. Once opened, click the Create Line- Item Credit Memo button at the top of the page.

45 Line Level Credit Memo (continued) All of the information from the original invoice will automatically populate as a credit memo. Enter a unique credit memo invoice number. The date will pre-populate with the current date. Edit as necessary. Tax, Shipping, special handling charges and all other information entered on the original invoice will be present on the credit memo. Edit as necessary.

46 Line Level Credit Memo (continued) Pay special attention to the line items on the credit invoice. The Quantity, Price and all line item details will again, pre-populate from the original invoice. Adjust the Quantity according to what is being credited. After you adjust the Quantity, click the Update button at the top or bottom of the page to see the adjusted credit amount. If you have multiple line items on the credit memo, but you are not crediting all of them, simply place a check mark next to the line item you wish to remove. Click the Delete button at the bottom of that particular line item. The screen will refresh and that line item will no longer be present.

47 Line Level Credit Memo (continued) IMPORTANT! Due to Ariba Network customizations added by Regions, you must remove the accounting field from your credit invoice if you are not providing this information. As noted earlier in this guide, the accounting information may have been provided at the time the order was placed. If this is not present, you will need to select the box next to the accounting field and click the delete button. Once your credit memo is complete, click the Next button to continue. You will be at a Summary page. Review your credit memo and click Previous if you need to make further edits or click Submit to send the credit to Regions.

48 Standard Invoice with Negative Amount To create a credit invoice using the Standard Invoice process, you can follow all of the steps listed previously for creating a Non-PO invoice. Beginning on page 13 The only difference is how you create your line item in respect to Quantity. You must enter a negative Quantity with a positive Unit Price. Once your line item is complete, click the Update button at the top or bottom of the page. The summary of the invoice will show a negative Subtotal and Amount Due. NOTE: As with all other invoice types discussed throughout this guide, if you are not providing accounting information, you will need to delete this entry from your line item.

49 Credit Memo Invoice As noted on page 41, the ability to enter a Credit Memo (Header Level Credit) does exist on the Ariba Network. Regions can accept this type of invoice but does not recommend that you enter a credit invoice in this manner. If this method is used by a supplier, the invoice is likely to be rejected by Regions. This particular credit invoice type does not allow a supplier to enter specific line item details. Regions personnel may not be able to determine what the invoice is crediting against and with that, would reject the invoice and note that the supplier needs to provide specific line item detail.

50 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

51 Invoice Reports From your Ariba Network account, you can create reports to collect transaction activity. This section will show you how to create reports specific to Invoicing. From your Home page, click the Reports tab at the top of the page. A list of report templates will display. These are a list of the reports that have been created by your organization. Reports can be reused as often as necessary. As new reports are created, they will appear in the Report Template list. NOTE: The maximum number of scheduled reports is 20.

52 Create Report From the Reports page, click the Create button. Enter a Report Title and select a Report Type. In this example, select Invoice from the Report Type drop-down menu. NOTE: For information on other report types, please see the Ariba Network Transaction Guide. Click Next to continue.

53 Create Report (continued) Reports can be generated for all customers or for specific customers. To select specific customers, click the Select button. A list of all Customers will appear. Place a check mark next to those suppliers to be included on the report. Click the Add button after all sections are made. Click OK to continue.

54 Create Report (continued) Enter the Report Criteria. Reports can be generated by specific Invoice Numbers, Invoice Amounts, Routing Status, Invoice Status and Invoice Date range. Select the Max Number of results to be returned on the report. You can leave fields which are not required at the default setting to produce reports for all invoices regardless of criteria. Invoice Date is the only required field. Click Submit to run the report.

55 Create Report (continued) Once reports are Submitted for processing, the Status will show the following states: Queued report is preparing to run. Processing report is in the process of running. Processed report is complete. Actions you can take on a report are: Run - generates a report from the selected template. Each time you select a report template and click Run, Ariba Network overwrites the previous report. Download lets you save a generated report in CSV format to your local drive. Edit enables you to modify a report template s name, description, and/or reporting criteria. Copy allows you to copy a template, edit its report criteria, and save it as a new report template. When you save a new template, Ariba Network automatically puts a new report into the queue. If your organization has the maximum twenty templates, Ariba Network disables the Copy and Create buttons. Delete removes a report template and its corresponding report from your account. Create allows you to create a report template. Refresh Status refreshes the onscreen display of report status.

56 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

57 Troubleshooting Online Invoices Online invoices are the least likely invoice type to fail on the Network. Invoices are checked and validated as they are being created so it will be rare that an online invoice actually fails at the network level. Online invoices, however, can be rejected by Regions either automatically due to validations that take place once the invoice loads into their invoicing system - OR - if an end user manually rejects the invoice. The first troubleshooting that should be done is to check the Invoice History. From your Home page, click on the Outbox. Find the invoice that shows rejected and click on the invoice number. Click the History tab at the top of the page. Check the history details as to why the invoice was rejected. In this example, the unit of measure was incorrect. If an invoice is rejected, you will need to create and send a corrected invoice.

58 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

59 Contact Information Resources Ariba Network Support Web Form Go to and logon to your Ariba Network account. Click on the Help link in the upper right corner and choose Contact Support to submit a ticket. Reference your customer. If you have problems logging on to your account Go to Click on the Account Problems? link and submit a ticket. Be sure to reference your customer s name for tracking purposes. Telephone America: Regions Questions & Support For questions about the program, contact APHelp@Regions.com and a representative from Regions Financial Corporation will contact you directly. Supplier Education Portal Ariba Network Documentation Go to Click on the Help link in the upper right hand corner for documentation & on-line tutorials. Ariba Network Hot Issues and FAQs Ariba Network Notifications Information about downtime, new releases and new features Ariba Supplier Membership page

60 The Ariba Supplier Membership Program Balances Value and Costs for Supplier Relationships FREE for all suppliers to join and begin transacting Free registration provides everything suppliers need Shows value before asking payment 71% of supplier memberships remain FREE Fees roll in over gradual Paid membership adds value Dedicated account management and value-added features No surcharges for suppliers with multiple divisions, business units, or subsidiaries using the Network Supplier Membership Program Fees Annual Volume Per Buyer-Supplier Relationship Fees < $50,000 USD or < 5 documents sent FREE $50,000 to $13M and 5+ documents sent 0.155% Use of integration & catalog technologies Relationship with over $13M and 5+ documents sent* $495/year Flat $20K fee *Less than 1% of suppliers will hit the $20K cap Ariba, Inc. All rights

61 Ariba Support From the Home page click on the Help link. From here you can view Ariba Network Documentation and Tutorials Or You can choose the Contact Support Link

62 Introduction Regions Financial Corporation Specifications Your Ariba Network Account Invoices Accessing Your Account Account Navigation Account Configuration Settlement/Remit-To Address Viewing a Customers Invoice Rules Invoice Notifications Creating Non-PO Invoices Invoice Status Creating Credit Memo Invoices Reports Troubleshooting Online Invoices Contacts/Resources Next Steps

63 Next Steps The transition to e-invoicing will begin August 20th, Regions will expect all of the targeted suppliers to take the necessary steps to comply with this new process and be prepared to begin sending all invoices going forward through the Ariba Network. Regions will monitor closely vendor adoption rates and will follow up with those who fail to comply. Should you need additional time to comply with this process, please reach out to the Supplier Enablement Team at Regions to discuss a cut-over date. You should contact APHelp@Regions.com as soon as possible if you are not able to meet the Go-Live date.