MAS Academy Public Programme for 2014

Size: px
Start display at page:

Download "MAS Academy Public Programme for 2014"

Transcription

1 MAS Academy Public Programme for 2014 For registration and further enquiries kindly contact us at : Malaysia Airlines Academy No. 2, Jalan SS7/13, Kelana Jaya, Petaling Jaya, Selangor Darul Ehsan, Malaysia. Tel: /7487/7433/7692, Fax: MKTG_MAA@malaysiaairlines.com Payments details :- CIMB Bank a/c : Payment slip to be ed to :- Norhayati.mehat@malaysiaairlines.com

2 PROFESSIONAL IMAGE & GROOMING Grooming is about projecting one s self in a manner that is pleasing and can be defined as care for one s personal appearance, hygiene and clothing. Our body is a work of art, sculptured with distinct details, measurements and dimensions. As more people enter the corporate world, it is important to be groomed in a manner that people enter the corporate world, it is important to be groomed in a manner that be beneficial to the advancement of their careers, and that will enhance their confidence to deal with the challenges presented to them in highly competitive and pressured environment. This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants would understand and apply professional grooming and deportment, apply proper skincare and makeup techniques, improve and internalize professional business etiquette and mannerism and improve self confidence through enhanced interpersonal skills and communication DAY 1 DAY 2 Introduction Your personal Image Power of image Grooming for success Professional Dress Code Skin, Face and Feature Analysis Professional Business Attire Body Care Skin Care Regime (Practical) Basic and Intense Make-Up Application (female) Front liners, Customer Service Agents, Anyone in a customer related role who wishes to acquire skills and understand concepts of image and grooming that will enable them to project the company image effectively Jan, & Feb, & Mar, & Apr, & May and 09-10, & Jun Days RM1, per participant Business Interaction Character understanding Dining Etiquette Etiquette Lunch Facial Expressions and Body Language Deportment Debrief & Closing

3 DANGEROUS GOODS REGULATIONS The dangerous goods regulations is designed to equip people in the transportation industry with the knowledge of how to transport dangerous goods safely, with reference to IATA Dangerous Goods Regulation manual. This is a DCA regulated program. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVES At the end of this program, participants will be able to identify and classify the nine classes, pack, mark and label DG correctly, prepare the necessary documentation and apply the country and airline regulations accordingly PROGRAM HIGHLIGHTS Explain the basis of the Regulations Outline Shippers and Operators responsibility and training requirements Ascertain that certain Dangerous Goods are forbidden and some are restricted for air transport Apply the State and Operator variations Identify the 9 classes of dangerous goods and apply the principles of packing groups Outline the method used by Shippers to classify dangerous goods Identify the class and quantity limit per package of dangerous goods Apply the packing requirements Mark and label packages Complete the Shippers Declaration for Dangerous Goods and the Airwaybill Accept, handle and load dangerous goods Apply the general emergency procedures in the event of a dangerous goods accident or incident All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM DATE Feb, Mar (PEN), Apr, May, Jun (PEN), Aug, Sep, Oct (PEN) and Nov Days RM1950 per participant

4 DANGEROUS GOODS REGULATIONS REFRESHER This program revisits the elements learned during the Dangerous Good Regulations courses. ICAO requirements make it mandatory that this program be attended at least every 24months by those who have already completed the Dangerous Goods Regulations course. It is mandatory requirement for all personnel holding a certificate.. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVES At the end of this course, participants would be able to list:- Identify the changes in the Regulations Apply the changes correctly Handle outstanding issues of the problems encountered in the handling of Dangerous Goods PROGRAM HIGHLIGHTS Define dangerous goods Give examples of forbidden, hidden dangerous goods, dangerous goods allowed on passengers and dangerous goods allowed as cargo List the 9 classes dangerous goods List some General Packing Requirements Recognize DG markings and labels Explain storage and loading procedures Apply Emergency Procedures List the main documents involved in the carriage of dangerous goods All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM DATE Jan, Feb (KCH), Feb, Mar (PEN), Mar (BKI),15-16 Mar, May, Jun (KCH), Jun (PEN), Aug, Sep, Oct (PEN), Nov and Dec Days RM1,000 per participant

5 DANGEROUS GOODS AWARENESS The dangerous goods regulations is designed to equip people in the transportation industry with the knowledge of how to transport dangerous goods safely, with reference to IATA Dangerous Goods Regulation manual. This is a DCA regulated program. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVE At the end of this course, participants would understand the basic airline business and would be able to support the business for it s success. PROGRAM HIGHLIGHTS General Philosophy Limitations Classification General Packing Requirements Marking and Labeling of Packages Storage and Loading Procedures Documentation used for DG shipments Emergency Procedures All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM. DATE 10 Feb, 14 Apr, 09 Jun, 11 Aug, 13 Oct & 8 Dec Day RM500 per participant

6 AIRFREIGHT SKILLS In today s business environment is changing faster than ever and the airfreight industry is no exception. This course will equip new entrants to the airfreight industry with the necessary tools and skills and will upgrade the knowledge of those already in the industry METHODOLOGY This program includes classroom lectures, forums and other activities to provide high impact learning. This course is conducted in a friendly but firm environment using various modern training aids through lectures, discussions, case study and written exercises. PROGRAM OBJECTIVES At the end of this course, participants would be able to : Outline trends in the cargo world today Identify the various geographical areas Explain common airfreight terms,accept cargo according to procedures List the main general conditions of carriage Compute airfreight and related charges,execute an airway bill correctly PROGRAM HIGHLIGHTS The Air Cargo Transport Logistics Industry of Today Air cargo tools and terminology Procedures on preparation of various types of Cargo for Export including general cargo, perishables, livestock, dangerous goods etc. The Airway bill, Conditions of Contract Air Cargo Tariff including General Cargo Rate, Class Rates, Specific Commodity Rates. Basic Loading Principles Delivery Procedures Customer Service All level staff in operational level who deal in logistic and transportation of goods for the company. PROGRAM DATE Mar, May (PEN), Jun, and Sep Days RM1950 per participant

7 AIRLINE BUSINESS COURSE 100 (ABC 100) The Airline Business Course100 provides an opportunity to learn and practice a full range of airline management skills and tools and to understand the inter-related variables involved. This course will expose you on the role of other departments and how to integrate and plan across departmental boundaries. You will gain a thorough understanding of the factors affecting airline success and profitability to achieve desired goal and results This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants would understand the basic airline business and would be able to support the business for it s success. Part 1 : Overview Airline Industry characteristics International Aviation and Government Regulations Evolution and development of the industry Aircraft manufacturers Part 2 : Airline Organizational Structure Staff Functions Line Functions Various departments Part 4 : Airline Economics Airline Costs Basic calculations Basic Financial Ratios Part 5 : Marketing, Distribution, New Technologies, LCC Marketing and the customer Product Distribution New Technologies / LCC Part 3 : Basic Airline Must Knows Understanding Passenger Traffic Flows Schedule, non-schedule carriers Data Source All level staff in related to airline industries Mar, Apr, Jun, Aug, Oct & Dec Days RM1, per participant

8 MICROSOFT EXCEL 2007 ( BASIC ) Microsoft Excel 2007 is a powerful electronic spreadsheet program that helps you document and manage complex numerical data. It is designed for use on a personal computer and primarily used as a financial modeling package such as cash flow forecasting, budgeting and sales reporting This program includes classroom lectures and hands on COURSE OBJECTIVE At the end of this course, participants will be able to create spreadsheet program, perform calculation, create chart and use of basic features of Excel 2007 Apply MS Excel 2007 basic formatting Perform calculations using basic formula and functions Print worksheets Create chart Any working individual who wishes to acquire Excel basic skills 04 Feb, 05 Mar, 08 Apr, 06 May, 03 Jun, 02 Sep day RM 200 per participant

9 MICROSOFT EXCEL 2007 INTERMEDIATE COURSE This course Microsoft Excel 2007 is a powerful worksheet program that will equip learners with knowledge and skills required to accomplish common Excel 2007 tasks efficiently and to prepare students for certification as Proficient Users of Excel 2007 This program includes classroom lectures and hands on COURSE OBJECTIVE At the end of this course, participants would learn all aspects of Data Base from creating, learn lookup function, financial function, logical function to help you in decision making and also learn to protect your worksheet. Creating Data Base (List) Use data forms to create records, update records and search for data Managing your Excel Database Use grouping and outlines to hide a column in a worksheet Database Functions Sorting your database Perform a multiple sort Using Advanced Sorting Filter Data Using Advanced Filtering Using Vlookup Functions Using Name Range Protection Logical Function Data Tables for Decision Making Recognize how Excel uses financial and date function To calculate the future value of an investment and display the present date and time in a worksheet Insert an object and recognize how Excel uses Auto Shapes Advanced Formatting Any working individual who wishes to acquire Excel skills. A prerequisite of this course, will be participants who are proficient in basic excel 06 Feb, 07 Mar, 10 Apr, 08 May, 05 Jun & 04 Sep 2014, 1 day RM 200 per participant

10 WORLD TRACER MANAGEMENT PROGRAM ( BASIC) This program is the ultimate goal of airline baggage handling to ensure passengers baggage are put on the correct flights and restored to them in a timely manner. By learning the program, tracing system such as WORLD TRACER are powerful tools which can be used by the baggage handling services of airlines to make their work efficient and effective This program is highly practical and participative with extensive individual and group excercises as well as its lecture is reinforced using computer, real time transactions, white board, display, diagrams and quizzes PROGRAM OBJECTIVE At the end of this course, participants will be experiencing real time baggage handling information and on completion, they will be able to :- Understand baggage flow processes and handling procedures Make entries to the system describing found baggage, missing baggage, forward baggage and damage baggage Retrieve information ( files and reports ) from the system Understand type of display from the system and take necessary action Understand why baggage is mishandled and know the process of tracing and restorations Understand customer s expectations and improve skills in handling baggage and contribute to reducing mishandled baggage PROGRAM HIGHLIGHTS Baggage process flow Baggage handling procedures Reasons for mishandled baggage Baggage tracing concepts Elements and transactions File creation (OHD, AHL and DPR) File update, amend, display and CLOFI Baggage process flow Baggage handling procedures Reasons for mishandled baggage Baggage tracing concepts Elements and transactions File creation (OHD, AHL and DPR) File update, amend, display and CLOFI Any working individual who wishes to acquire Excel skills. A prerequisite of this course, will be participants who are proficient in basic excel Feb, Mar, Jun, Sep, Oct & Nov days RM 2,000 per participant

11 EFFECTIVE PRESENTATION SKILLS This course equips learners with the necessary knowledge and skills to deliver effective business presentation. For their continuous improvement, learners will obtain personalized feedback on their strengths and areas for improvement when delivering presentations. This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants will be able to plan a presentation according to their preferences and purpose, prepare and develop effective visual aids to support presentations, use appropriate body language and gestures to support their verbal communication, interact and hold the attention of an audience and demonstrate effective presentation skills using the tools and techniques Course & Self Introduction What makes a good presentation Presentation and Feedback Planning, Preparing & Delivering Presentations Presentation & Assessment For all level of executives and managers who have to conduct presentation of reports, proposal and recommendation effectively Mar, Jun & Nov Days RM1,200 per participant

MAS Academy Public Programs from Jan to Aug 2015

MAS Academy Public Programs from Jan to Aug 2015 MAS Academy Public Programs from Jan to Aug 2015 For registration and further enquiries kindly contact us at : Malaysia Airlines Academy No. 2, Jalan SS7/13, Kelana Jaya, 47301 Petaling Jaya, Selangor

More information

Cargo Training International

Cargo Training International Cargo Training International Program of Courses for 2018 USA PDF Edition UNITED STATES AND INTERNATIONALLY APPROVED TRAINING PROGRAMS FOR INDUSTRY: CARGO TRAINING INTERNATIONAL LIMITED P O Box 580026,

More information

Cargo Training International

Cargo Training International Cargo Training International Program of Courses for 2017 USA PDF Edition UNITED STATES AND INTERNATIONALLY APPROVED TRAINING PROGRAMS FOR INDUSTRY: LIMITED P O Box 580026, Houston, Texas 77258-0026 Telephone:

More information

Successful Planning, Organizing and Control

Successful Planning, Organizing and Control Successful Planning, Organizing and Control Page 1 of 8 Why Attend The primary challenge of managers is to get things done effectively and efficiently with and through people. This course introduces the

More information

Cargo Training International

Cargo Training International Cargo Training International Program of Courses for 2014 USA PDF Edition UNITED STATES AND INTERNATIONALLY APPROVED TRAINING PROGRAMS FOR INDUSTRY: LIMITED P O Box 580026, Houston, Texas 77258-0026 Telephone:

More information

Health, Safety and Environment (HSE) Workshop. Contents are subject to change. For the latest updates visit

Health, Safety and Environment (HSE) Workshop. Contents are subject to change. For the latest updates visit Health, Safety and Environment (HSE) Workshop Page 1 of 6 Why Attend Who is responsible for health and safety in your organization? Who should be held accountable to meet legal obligations in safety requirements?

More information

Certified Public Relations Professional. Contents are subject to change. For the latest updates visit

Certified Public Relations Professional. Contents are subject to change. For the latest updates visit Certified Public Relations Professional Page 1 of 6 Why Attend This course will take you step-by-step through proven approaches to Public Relations (PR) planning and management. By following these steps,

More information

Data Analysis and Reporting Techniques Using Excel. Contents are subject to change. For the latest updates visit

Data Analysis and Reporting Techniques Using Excel. Contents are subject to change. For the latest updates visit Data Analysis and Reporting Techniques Using Excel Page 1 of 8 Why Attend It is a fact, Excel is the accountant's, finance and business professional's best friend! You and I know how overwhelmed we are

More information

CILT Certified Procurement Professional. Contents are subject to change. For the latest updates visit

CILT Certified Procurement Professional. Contents are subject to change. For the latest updates visit CILT Certified Procurement Professional Page 1 of 7 Why Attend Procurement is at the heart of the supply chain function as the purchasing department can spend up to 70% of a company's money. In this course,

More information

Materials and Supply Chain Management. Contents are subject to change. For the latest updates visit

Materials and Supply Chain Management. Contents are subject to change. For the latest updates visit Materials and Supply Chain Page 1 of 7 Why Attend Supply Chain (SCM) has been consistently cited as one of the most critical processes in any operational company. The impact SCM has on business is major

More information

Managing Project Portfolio. Contents are subject to change. For the latest updates visit

Managing Project Portfolio. Contents are subject to change. For the latest updates visit Managing Project Portfolio Page 1 of 7 Why Attend The overall aim of this course is to provide participants with a generic and practical methodology to build and manage a balanced project portfolio. The

More information

Administration Division Public Works Department Anchorage: Performance. Value. Results.

Administration Division Public Works Department Anchorage: Performance. Value. Results. Administration Division Anchorage: Performance. Value. Results. Mission Provide administrative, budgetary, fiscal, and personnel support to ensure departmental compliance with Municipal policies and procedures,

More information

Supply Chain and Logistics

Supply Chain and Logistics The Supply Chain and Logistics Diploma Program of Eastern College is accredited by the Canadian Supply Chain Sector Council through its National Accreditation Program (the NAP). The accreditation was granted

More information

Agilent University Course Catalog nd Edition Malaysia

Agilent University Course Catalog nd Edition Malaysia Agilent University Course Catalog 2018 2nd Edition Malaysia The value of lifetime learning Investments in continuous education improve laboratory staff productivity by uplifting knowledge and skills necessary

More information

Certified Purchasing Professional. Contents are subject to change. For the latest updates visit

Certified Purchasing Professional. Contents are subject to change. For the latest updates visit Certified Purchasing Professional Page 1 of 7 Why Attend Purchasing is at the heart of the supply chain function as the purchasing department can spend up to 70% of a company's money. In this course, we

More information

Swissport Tanzania Training Centre

Swissport Tanzania Training Centre Swissport Tanzania Training Centre ABOUT COURSE IATA AIRLINE CUSTOMER SERVICE COURSE Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Upon completing

More information

Supply Chain and Logistics

Supply Chain and Logistics The Supply Chain and Logistics Diploma Program of Eastern College is accredited by the Canadian Supply Chain Sector Council through its National Accreditation Program (the NAP). The accreditation was granted

More information

Training Calendar 2013

Training Calendar 2013 Step Guide to Professionalism Training Calendar 2013 P.O. Box: 336,, KSA Tel: +966 3 83 1 5454 Fax: +966 3 831 5656 E-mail: info@ meli.edu.sa Visit us: www.meli.edu.sa PARTNERS The International Road Transport

More information

COURSE LISTING. Courses Listed. 30 January 2018 (11:31 GMT) TM100 - SAP Transportation Management. SAP Transportation Management

COURSE LISTING. Courses Listed. 30 January 2018 (11:31 GMT) TM100 - SAP Transportation Management. SAP Transportation Management with SAP TM Courses Listed TM100 - SAP Transportation Management TM110 - TM120 - TM130 - TM140 - SAP Transportation Management SAP Transportation Management SAP Transportation Management SAP Transportation

More information

Contract Preparation, Tendering and Bids Evaluation. Contents are subject to change. For the latest updates visit

Contract Preparation, Tendering and Bids Evaluation. Contents are subject to change. For the latest updates visit Contract Preparation, Tendering and Bids Evaluation Page 1 of 7 Why Attend The overall aim of this course is to provide participants with the knowledge, concepts and skills needed to perform all the tasks

More information

DANGEROUS CARGO HANDLING

DANGEROUS CARGO HANDLING Training Title DANGEROUS CARGO HANDLING Training Duration 5 days Training Venue and Dates Dangerous Cargo Handling 5 15-19 June $3,750 Dubai, UAE Will be held in any of the 5 star hotels. The exact venue

More information

Certificate in Advanced Project Management. Contents are subject to change. For the latest updates visit

Certificate in Advanced Project Management. Contents are subject to change. For the latest updates visit Certificate in Advanced Project Management Page 1 of 7 Why Attend The overall aim of this course is to provide participants with the knowledge and skills needed to perform in-depth analysis for a project

More information

Effective Contract Preparation. Contents are subject to change. For the latest updates visit

Effective Contract Preparation. Contents are subject to change. For the latest updates visit Effective Contract Preparation Page 1 of 7 Why Attend The overall aim of this course is to provide participants with the knowledge, concepts and skills needed to perform all the tasks required in the pre-award

More information

COURSE LISTING. Courses Listed. with Customer Relationship Management (CRM) SAP CRM. 15 December 2017 (12:23 GMT)

COURSE LISTING. Courses Listed. with Customer Relationship Management (CRM) SAP CRM. 15 December 2017 (12:23 GMT) with Customer Relationship Management (CRM) SAP CRM Courses Listed SAPCRM - Overview of the SAP CRM Solution CR100 - CRM Customizing Fundamentals CR500 - CRM Middleware CR580 - SAP CRM User Interface TCRM10

More information

COURSE LISTING. Courses Listed. SAPFIN - Overview of SAP Financials

COURSE LISTING. Courses Listed. SAPFIN - Overview of SAP Financials with SAP ERP Courses Listed SAPFIN - Overview of SAP Financials AC010 - Business Processes in Financial Accounting AC010E - Business Processes in Financial Accounting AC020 - Investment Management AC201

More information

COURSE LISTING. Courses Listed. 19 February 2018 (20:43 GMT) SAPFIN - Overview of SAP Financials

COURSE LISTING. Courses Listed. 19 February 2018 (20:43 GMT) SAPFIN - Overview of SAP Financials with SAP ERP Courses Listed SAPFIN - Overview of SAP Financials AC010 - Business Processes in Financial Accounting AC010E - Business Processes in Financial Accounting AC020 - Investment Management AC201

More information

Project Risk Management Bootcamp. Contents are subject to change. For the latest updates visit

Project Risk Management Bootcamp. Contents are subject to change. For the latest updates visit Bootcamp Page 1 of 7 Why Attend The overall aim of this program is to enable participants to plan, manage and control project risks. Moreover, participants will be able to develop project risk management

More information

Value Engineering. Contents are subject to change. For the latest updates visit Page 1 of 7

Value Engineering. Contents are subject to change. For the latest updates visit Page 1 of 7 Value Engineering Page 1 of 7 Why Attend Value Engineering (VE) is a conscious and explicit set of disciplined procedures designed to seek out optimum value for both initial and long-term investment. First

More information

Supply Chain Risk Management. Contents are subject to change. For the latest updates visit

Supply Chain Risk Management. Contents are subject to change. For the latest updates visit Supply Chain Risk Page 1 of 7 Why Attend Supply chain managers, procurement managers and sourcing professionals manage company's activities and spend with its suppliers, which can be a very significant

More information

The Certified Executive/PA Masterclass. Contents are subject to change. For the latest updates visit

The Certified Executive/PA Masterclass. Contents are subject to change. For the latest updates visit The Certified Executive/PA Masterclass Page 1 of 7 Why Attend Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management

More information

Procurement Planning and Bid Management. Contents are subject to change. For the latest updates visit

Procurement Planning and Bid Management. Contents are subject to change. For the latest updates visit Procurement Planning and Bid Page 1 of 8 Why Attend Planning is both the most critical and the most challenging phase of any procurement operation. It provides direction towards how the function intends

More information

DFT & IATA Approved Cargo Courses Syllabus, Prices & Dates

DFT & IATA Approved Cargo Courses Syllabus, Prices & Dates DFT & IATA Approved Cargo Courses Syllabus, Prices & Dates DFT COURSES Air Cargo Security training is a mandatory requirement for many companies operating in the UK. All Renful Air Cargo Security courses

More information

COURSE LISTING. Courses Listed. with Business Intelligence (BI) Crystal Reports. 26 December 2017 (18:02 GMT)

COURSE LISTING. Courses Listed. with Business Intelligence (BI) Crystal Reports. 26 December 2017 (18:02 GMT) with Business Intelligence (BI) Crystal Reports Courses Listed BOC345 - SAP Crystal Reports 2011: Optimizing Report Data Processing BOC320 - SAP Crystal Reports: - BOCE10 - SAP Crystal Reports for Enterprise:

More information

THE ECONOMICS OF AIR CARGO: THE CURRENT SITUATION, THE TRENDS AND THE CHALLENGES. Ahmad Luqman Mohd Azmi CEO, MAB KARGO SDN BHD

THE ECONOMICS OF AIR CARGO: THE CURRENT SITUATION, THE TRENDS AND THE CHALLENGES. Ahmad Luqman Mohd Azmi CEO, MAB KARGO SDN BHD THE ECONOMICS OF AIR CARGO: THE CURRENT SITUATION, THE TRENDS AND THE CHALLENGES Ahmad Luqman Mohd Azmi CEO, MAB KARGO SDN BHD 1 CONTENT 01 THE CURRENT SITUATION: AIR FREIGHT GROWTH POSTS ITS STRONGEST

More information

Annex 6 Dangerous Goods Amendments

Annex 6 Dangerous Goods Amendments Annex 6 Dangerous Goods Amendments Topics Background Current requirements in Annex 18 Current requirements in Annex 6 Amendments in Annex 6 Why dangerous goods amendments How will it work really! 2 Background

More information

Security Incident Management and Investigations

Security Incident Management and Investigations Security Incident Management and Investigations Page 1 of 6 Why Attend In this essential 5-day course, we thoroughly cover Incident Management in part one, followed by the Fundamentals of Investigations

More information

Train the Trainer: An Intensive Workshop. Contents are subject to change. For the latest updates visit

Train the Trainer: An Intensive Workshop. Contents are subject to change. For the latest updates visit Train the Trainer: An Intensive Workshop Page 1 of 11 Why Attend Trainers are the center piece to a memorable and successful training session. This course aims at providing trainers with the knowledge

More information

Certified Customer Service Professional. Contents are subject to change. For the latest updates visit

Certified Customer Service Professional. Contents are subject to change. For the latest updates visit Certified Customer Service Professional Page 1 of 6 Why Attend Every front-line employee needs a solid grounding in customer service skills. As can be expected in this fiveday course, the subjects covered

More information

Certificate in School Bus and Passenger Transport Operations. Contents are subject to change. For the latest updates visit

Certificate in School Bus and Passenger Transport Operations. Contents are subject to change. For the latest updates visit Certificate in School Bus and Passenger Transport Operations Page 1 of 7 Why Attend Certified by the Chartered Institute of Logistics and Transport (CILT) in the UK, this course is uniquely focused on

More information

Business Intelligence and Data Analysis Workshop. Contents are subject to change. For the latest updates visit

Business Intelligence and Data Analysis Workshop. Contents are subject to change. For the latest updates visit Business Intelligence and Data Analysis Workshop Page 1 of 8 Why Attend In this day and age it is no surprise for corporate staff to be overwhelmed by the abundance of unstructured data. ERPs and databases

More information

APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL

APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL Flight Operations Department APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL The form should be submitted together with all necessary

More information

APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL

APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL Flight Operations and Training Department APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL The form should be submitted together with

More information

The Efficient and Productive Administrator. Contents are subject to change. For the latest updates visit

The Efficient and Productive Administrator. Contents are subject to change. For the latest updates visit The Efficient and Productive Page 1 of 7 Why Attend Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators

More information

Essential Skills for Contract Professionals. Contents are subject to change. For the latest updates visit

Essential Skills for Contract Professionals. Contents are subject to change. For the latest updates visit Essential Skills for Contract Professionals Page 1 of 6 Why Attend The overall aim of this course is to provide participants with the necessary key skills needed to successfully manage their contracts

More information

A MEMBER OF THE INTERNATIONAL DANGEROUS GOODS MANAGEMENT SUPPORT GROUP

A MEMBER OF THE INTERNATIONAL DANGEROUS GOODS MANAGEMENT SUPPORT GROUP 2019 A MEMBER OF THE INTERNATIONAL DANGEROUS GOODS MANAGEMENT SUPPORT GROUP 1 CONTENTS Course Administration Hotel Accommodation Instructors Tailored Courses Air Cargo Security Radioactive Material by

More information

Accounting and Payroll Administrator

Accounting and Payroll Administrator PROGRAM OBJECTIVES This program gives the student hands-on training in the key areas of financial accounting and payroll, business application software, and in the implementation and operation of a computerized

More information

Customer Service Workshop. Contents are subject to change. For the latest updates visit Page 1 of 6

Customer Service Workshop. Contents are subject to change. For the latest updates visit Page 1 of 6 Customer Service Workshop Page 1 of 6 Why Attend In this course we focus extensively on the behavioral, social and interactive aspects of customer service. The course starts with definitions and discussions

More information

SGHA 2018 WENT LIVE. Iva Pluhackova, Manager, Ground Operations, IATA

SGHA 2018 WENT LIVE. Iva Pluhackova, Manager, Ground Operations, IATA SGHA 2018 Went Live SGHA 2018 WENT LIVE Moderator: Iva Pluhackova, Manager, Ground Operations, IATA Panelists: Christian Bergfelder, Director Network Airside & Airport Affairs Europe, DHL Carlos Cardiga,

More information

CARRIAGE OF DANGEROUS GOODS BY AIR

CARRIAGE OF DANGEROUS GOODS BY AIR IRELAND SAFETY REGULATION DIVISION IRISH AVIATION AUTHORITY The Times Building 11-12 D Olier Street Dublin 2 Tel +353 1 6718655 Fax +353 1 6774068 AFTN EIDWYOYX CARRIAGE OF DANGEROUS GOODS BY AIR AERONAUTICAL

More information

COURSE LISTING. Courses Listed. with SAP ERP. 3 January 2018 (00:08 GMT) SCM600 - Business Processes in Sales and Distribution

COURSE LISTING. Courses Listed. with SAP ERP. 3 January 2018 (00:08 GMT) SCM600 - Business Processes in Sales and Distribution with SAP ERP COURSE LISTING Courses Listed SCM600 - Business Processes in Sales and Distribution SCM605 - SCM610 - Delivery Processing in SAP ERP SCM615 - Billing in SAP ERP SCM620 - SCM650 - Cross-Functional

More information

DANGEROUS GOODS PANEL (DGP) WORKING GROUP MEETING (DGP-WG/18)

DANGEROUS GOODS PANEL (DGP) WORKING GROUP MEETING (DGP-WG/18) International Civil Aviation Organization DGP-WG/18-WP/24 12/9/18 WORKING PAPER DANGEROUS GOODS PANEL (DGP) WORKING GROUP MEETING (DGP-WG/18) Montréal, 1 to 5 October 2018 Agenda Item 1: Harmonizing ICAO

More information

Challenges Facing the Air Cargo Industry. Glyn Hughes Director, Cargo Industry Management

Challenges Facing the Air Cargo Industry. Glyn Hughes Director, Cargo Industry Management Challenges Facing the Air Cargo Industry Glyn Hughes Director, Cargo Industry Management The Value to Economic Prosperity Over USD 5 trillion More than One third of global trade goes by air Challenges

More information

Swissport Tanzania Training Centre

Swissport Tanzania Training Centre Swissport Tanzania Training Centre IATA AIRLINE CUSTOMER SERVICE COURSE ABOUT COURSE Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Upon completing

More information

DHS/FEMA Funded SERTC Course Offerings 2016

DHS/FEMA Funded SERTC Course Offerings 2016 Security and Emergency Response Training Center DHS/FEMA Funded SERTC Course Offerings 2016 SERTC is a department of the Transportation Technology Center, Inc., a subsidiary of the Association of American

More information

MIM OPEN ENROLMENT.

MIM OPEN ENROLMENT. MIM OPEN ENROLMENT P R O G R A M M E C A L E N D A R 2017 www.mim.org.my About Malaysian Institute of Management The Malaysian Institute of Management (MIM) has been an integral part of human capital development

More information

Speed Dating for e-freighting. How e-freight works? Brussels, 19 April, Frederic Leger Head, Cargo Process & Standards IATA

Speed Dating for e-freighting. How e-freight works? Brussels, 19 April, Frederic Leger Head, Cargo Process & Standards IATA Speed Dating for e-freighting How e-freight works? Frederic Leger Head, Cargo Process & Standards IATA Brussels, 19 April, 2012 1 International Air Transport Association 2012 About IATA The International

More information

Traffic Division Public Works Department Anchorage: Performance. Value. Results.

Traffic Division Public Works Department Anchorage: Performance. Value. Results. Mission Promote safe and efficient area-wide transportation that meets the needs of the community and the Anchorage Municipal Traffic Code requirements. Direct Services Design, operate and maintain the

More information

Microsoft Project Workshop. Contents are subject to change. For the latest updates visit

Microsoft Project Workshop. Contents are subject to change. For the latest updates visit Microsoft Project Workshop Page 1 of 7 Why Attend The overall aim of this course is to train participants on the use of Microsoft Project software and enable them to discover all its features. Participants

More information

COURSE LISTING. Courses Listed. Training for Applications with Integration in SAP Business One. 27 November 2017 (07:09 GMT) Advanced

COURSE LISTING. Courses Listed. Training for Applications with Integration in SAP Business One. 27 November 2017 (07:09 GMT) Advanced Training for Applications with Integration in SAP Business One Courses Listed Advanced TB1000 - SAP Business One - Logistics TB1100 - SAP Business One - Accounting TB1200 - SAP Business One - Implementation

More information

COURSE LISTING. Courses Listed. 12 January 2018 (08:11 GMT) SAPFIN - Overview of SAP Financials

COURSE LISTING. Courses Listed. 12 January 2018 (08:11 GMT) SAPFIN - Overview of SAP Financials with SAP ERP Courses Listed SAPFIN - Overview of SAP Financials AC040E - Business Processes in Management Accounting AC040 - - AC050 - - AC505 - Product Cost Planning AC520 - Cost Object Controlling for

More information

Woking. q business confidence report

Woking. q business confidence report Woking q1 business confidence report Woking q1 report headlines saw a new record in company registrations in Woking when compared to any previous. was a record quarter for company registrations in Woking

More information

Developing Purchasing Policies, Processes and SLAs. Contents are subject to change. For the latest updates visit

Developing Purchasing Policies, Processes and SLAs. Contents are subject to change. For the latest updates visit Developing Purchasing Policies, Processes and SLAs Page 1 of 7 Why Attend Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business

More information

COURSE LISTING. Courses Listed. with Quality Management SAP ERP. 15 February 2018 (23:55 GMT) SAP01 - SAP SAP01E - SAP Overview

COURSE LISTING. Courses Listed. with Quality Management SAP ERP. 15 February 2018 (23:55 GMT) SAP01 - SAP SAP01E - SAP Overview with Quality Management SAP ERP Courses Listed SAP01 - SAP SAP01E - SAP Overview PLM400 - Quality Management PLM412 - Quality Planning and Inspection PLM415 - Quality Management in Logistics C_TPLM40_65

More information

High Impact Internal Audit Leadership. Contents are subject to change. For the latest updates visit

High Impact Internal Audit Leadership. Contents are subject to change. For the latest updates visit High Impact Internal Audit Leadership Page 1 of 7 Why Attend Today s chief audit executives, their deputies and internal audit managers need to work closely with business leaders, boards, audit committees,

More information

AIRFREIGHT SUB-COMMITTEE. I. Liaise with the Civil Aviation Department (CAD)

AIRFREIGHT SUB-COMMITTEE. I. Liaise with the Civil Aviation Department (CAD) AIRFREIGHT SUB-COMMITTEE Chairman: ABLE FORCE FREIGHT LTD Mr. Raymond Kan / Mr. Sammy Mak Vice Chairman: RHENUS LOGISTICS HONG KONG LTD Mr. Edmond Wong Members: A-SONIC LOGISTICS (H.K.) LTD CARGO FREIGHT

More information

SAP Transportation Management 9.0 Release Notes

SAP Transportation Management 9.0 Release Notes SAP Transportation Management 9.0 Release Notes Copyright Copyright(c) 2013 SAP AG. All rights reserved. Neither this document nor any part of it may be copied or reproduced in any form or by any means

More information

MOVING TOWARDS FULL COMPLIANCE USING GST AUDIT FRAMEWORK

MOVING TOWARDS FULL COMPLIANCE USING GST AUDIT FRAMEWORK MOVING TOWARDS FULL COMPLIANCE USING GST AUDIT FRAMEWORK The Customs Department has launched its latest compliance drive, called Customs Blue Ocean Strategy (CBOS) 3.0 that runs until Dec 31 2017. CBOS

More information

Traffic Department Anchorage: Performance. Value. Results.

Traffic Department Anchorage: Performance. Value. Results. Traffic Department Anchorage: Performance. Value. Results. Mission Promote safe and efficient area-wide transportation that meets the needs of the community and the Anchorage Municipal Traffic Code requirements.

More information

COURSE LISTING. Courses Listed. with SAP ERP. 18 January 2018 (11:06 GMT)

COURSE LISTING. Courses Listed. with SAP ERP. 18 January 2018 (11:06 GMT) with SAP ERP COURSE LISTING Courses Listed SAP01E - SAP Overview SAP01E - SAP Overview SAP01 - SAP Overview SM001E - Introduction to SAP Solution Manager SCM500 - Processes in Procurement SCM510 - Inventory

More information

CILT Certificate in Stock Management, Forecasting and Demand Planning. Contents are subject to change. For the latest updates visit

CILT Certificate in Stock Management, Forecasting and Demand Planning. Contents are subject to change. For the latest updates visit CILT Certificate in Stock, Forecasting and Demand Planning Page 1 of 7 Why Attend Demand planning is a critical process within Supply Chain (SCM) which ensures continuity of supply of the inventory at

More information

Strategic Account Management: Roles and Best Practices. Contents are subject to change. For the latest updates visit

Strategic Account Management: Roles and Best Practices. Contents are subject to change. For the latest updates visit Strategic Account Management: Roles and Best Practices Page 1 of 7 Why Attend This course is designed to transform participants into business advisors and high-yielding and profitable relationship managers

More information

COURSE LISTING. Courses Listed. with Portfolio & Project Management SAP ERP. 13 March 2018 (10:01 GMT) SAP01 - SAP SAP01E - SAP Overview

COURSE LISTING. Courses Listed. with Portfolio & Project Management SAP ERP. 13 March 2018 (10:01 GMT) SAP01 - SAP SAP01E - SAP Overview with Portfolio & Project Management SAP ERP Courses Listed SAP01 - SAP SAP01E - SAP Overview PL200E - Business Processes in SAP Project System PLM200 - Business Processes in SAP Project Systems PL210E

More information

MIM OPEN ENROLMENT.

MIM OPEN ENROLMENT. MIM OPEN ENROLMENT P R O G R A M M E C A L E N D A R 2017 www.mim.org.my About Malaysian Institute of Management The Malaysian Institute of Management (MIM) has been an integral part of human capital development

More information

COURSE LISTING. Courses Listed. with Logistics Execution & Warehouse Management SAP ERP. 23 January 2018 (16:50 GMT)

COURSE LISTING. Courses Listed. with Logistics Execution & Warehouse Management SAP ERP. 23 January 2018 (16:50 GMT) with Logistics Execution & Warehouse Management SAP ERP Courses Listed SAP01 - SAP Overview SAP01E - SAP Overview SC601E - Processes in Logistics Execution SCM601 - Processes in Logistics Execution SCM610

More information

References to Agency Specific Regulations. All References to FAR shall mean Federal Acquisition Regulation.

References to Agency Specific Regulations. All References to FAR shall mean Federal Acquisition Regulation. In all such clauses, unless the context of the clause requires otherwise, the term "Contractor" shall mean Seller, the term "Contract" shall mean this Order, and the terms "Government," "Contracting Officer"

More information

Best Practice for Consigning Lithium Cells / Batteries in Hong Kong

Best Practice for Consigning Lithium Cells / Batteries in Hong Kong Lithium Batteries Best Practice - 016 Important Notes for All Lithium Cells / Batteries of All Sections: - Each cell and battery must have completed the UN38.3 test. - Manufacturers and subsequent distributors

More information

NACCS (Nippon Automated Cargo And Port Consolidated System)

NACCS (Nippon Automated Cargo And Port Consolidated System) Regional Meeting on Development of Efficient and Effective Logistics Information Systems, Bangkok, 10-11 December 2015 NACCS (Nippon Automated Cargo And Port Consolidated System) Yoshio (Yoshi) Kito EDI

More information

Agile Project Management. Contents are subject to change. For the latest updates visit Page 1 of 8

Agile Project Management. Contents are subject to change. For the latest updates visit Page 1 of 8 Agile Project Management Page 1 of 8 Why Attend The overall aim of this course is to provide participants with the skills needed to manage knowledge-based projects and to apply agile project management

More information

DANGEROUS GOODS PANEL (DGP) WORKING GROUP MEETING (DGP-WG/17)

DANGEROUS GOODS PANEL (DGP) WORKING GROUP MEETING (DGP-WG/17) DGP-WG/2017-IP/8 4/5/17 DANGEROUS GOODS PANEL (DGP) WORKING GROUP MEETING (DGP-WG/17) Montreal, 24 to 28 April 2017 Agenda Item 5: Specific work items identified by the Air Navigation Commission: 5.3:

More information

VOCATIONAL TRAINING COUNCIL TRANSPORT LOGISTICS TRAINING BOARD. 2011/12 Out-Centre Course Scheme Information Sheet for Course/Programme Proposal

VOCATIONAL TRAINING COUNCIL TRANSPORT LOGISTICS TRAINING BOARD. 2011/12 Out-Centre Course Scheme Information Sheet for Course/Programme Proposal VOCATIONAL TRAINING COUNCIL TRANSPORT LOGISTICS TRAINING BOARD 2011/12 Out-Centre Course Scheme Information Sheet for Course/Programme Proposal 1. Name and background of the course provider 2. Name/title

More information

Loading Errors Study

Loading Errors Study Loading Errors Study Anne-Marie Little, Strategic Safety and Analysis Unit, Civil Aviation Authority This document has been produced to update the UK Flight Safety Committee on the subject of Loading Errors

More information

Advanced Maintenance Management. Contents are subject to change. For the latest updates visit

Advanced Maintenance Management. Contents are subject to change. For the latest updates visit Advanced Maintenance Management Page 1 of 7 Why Attend To survive in today s world of 'lean and mean' operations, we cannot wait for breakdowns. As a matter of fact, we should make responding to breakdowns

More information

Airfreight Forecasting Presentation to Ministry of Transport 23 February 2016 By Murray King and Richard Paling

Airfreight Forecasting Presentation to Ministry of Transport 23 February 2016 By Murray King and Richard Paling Airfreight Forecasting Presentation to Ministry of Transport 23 February 2016 By Murray King and Richard Paling Purpose of the Research Airfreight is component of freight transport task Although volumes

More information

GLOBAL FREIGHT MANAGEMENT (GFM) James Richardson 12 Oct, 2017

GLOBAL FREIGHT MANAGEMENT (GFM) James Richardson 12 Oct, 2017 GLOBAL FREIGHT MANAGEMENT (GFM) James Richardson 12 Oct, 2017 Disclaimer Transportation University encourages a free flow of ideas. In the spirit of this academic setting, the views of the instructors

More information

Dangerous Goods Regulations

Dangerous Goods Regulations SIGNIFICANT CHANGES AND AMENDMENTS TO THE 58TH EDITION (2017) The 58 th edition of the IATA Dangerous Goods Regulations incorporates all amendments made by the ICAO Dangerous Goods Panel in developing

More information

Waste Management: A Modern and Sustainable Approach

Waste Management: A Modern and Sustainable Approach Waste Management: A Modern and Sustainable Approach Page 1 of 6 Why Attend In the 21st century, sustainable waste management is as much about resource management and recovery, as it is about safe and effective

More information

Dangerous Goods Training Programme

Dangerous Goods Training Programme Dangerous Goods Training Programme for Dangerous Goods Acceptance Personnel - Category 6 INITIAL - IATA/FIATA 2015 TUESDAY 17/11/2015 DAY 1 TIME CONTENTS TRAINER 16:00-17:30 01:30 Introduction 1. General

More information

APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL - 6

APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL - 6 APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL Flight Operations Department APPLICATION FOR DANGEROUS GOODS TRAINING PROGRAMME APPROVAL 6 The form should be submitted together with all necessary

More information

Strategic Account Management. Contents are subject to change. For the latest updates visit

Strategic Account Management. Contents are subject to change. For the latest updates visit Strategic Account Management Page 1 of 7 Why Attend This course is designed to transform participants into business advisors and high-yielding and profitable relationship managers whom clients rely on

More information

Certified Recruitment Specialist. Contents are subject to change. For the latest updates visit

Certified Recruitment Specialist. Contents are subject to change. For the latest updates visit Certified Recruitment Specialist Page 1 of 11 Why Attend The function of recruitment and selection plays a key role in the entry of new employees into the organization. As such, it has an overwhelming

More information

Certified Crisis Management Professional. Contents are subject to change. For the latest updates visit

Certified Crisis Management Professional. Contents are subject to change. For the latest updates visit Certified Crisis Management Professional Page 1 of 6 Why Attend This course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective

More information

MIM OPEN ENROLMENT PROGRAMME CALENDAR.

MIM OPEN ENROLMENT PROGRAMME CALENDAR. MIM OPEN ENROLMENT PROGRAMME CALENDAR 2018 www.mim.org.my About Malaysian Institute of Management The Malaysian Institute of Management (MIM) has been an integral part of human capital development in Malaysia

More information

Product Training. Risk & Compliance: Financial Risk Management and Financial Performance Management Solutions

Product Training. Risk & Compliance: Financial Risk Management and Financial Performance Management Solutions Product Training Risk & Compliance: Financial Risk Management and Financial Performance Management Solutions January - June 2011 Three Ways to Take Advantage of Training from Fiserv: Classroom Training

More information

ICAO Training on Lithium Batteries

ICAO Training on Lithium Batteries ICAO Training on Lithium Batteries September 2016 Abu Dhabi, U.A.E. Overview Background on Lithium Batteries in Air Transport International Standards for the Transport of Dangerous Goods (DG) Annex 18

More information

Best Practice for Consigning Lithium Cells / Batteries in Hong Kong

Best Practice for Consigning Lithium Cells / Batteries in Hong Kong Lithium Batteries Best Practice - 014 Important Notes for All Lithium Cells / Batteries of All Sections: - Each cell and battery must have completed the UN38.3 test. - Section IA / I batteries manufactured

More information

Human Resources Management. Contents are subject to change. For the latest updates visit

Human Resources Management. Contents are subject to change. For the latest updates visit Human Resources Management Page 1 of 10 Why Attend Based on the fact that knowledge is the gateway to engagement, the 'HR Management course is designed to build participants' awareness and knowledge of

More information

Regional Experiences with Air Cargo Regulatory Requirements & ICAO s Focus on Air Cargo Security

Regional Experiences with Air Cargo Regulatory Requirements & ICAO s Focus on Air Cargo Security Regional Experiences with Air Cargo Regulatory Requirements & ICAO s Focus on Air Cargo Security Ross Lockie Regional Officer Aviation Security & Facilitation ICAO s Regulatory Framework Annex 17 to the

More information

Competency Based Training

Competency Based Training 2017 Competency Based Training and Assessment (CBTA) for dangerous goods WHITE PAPER IATA DGTWG Table of Contents 1.0 Introduction... 2 2.0 Background... 2 3.0 What is competency-based training and assessment

More information

FAST Planner for IT Sample Screenshots and Reports

FAST Planner for IT Sample Screenshots and Reports RESOURCE MANAGEMENT SYSTEMS, INC. Sample Screenshots and Reports Tel: (212) 633-2001 Fax: (212) 633-2349 For seven years, FAST Planner's design team worked with IT/IS professionals while they prepared

More information

IMO. Amendments to the IMDG Code, its annexes and supplements (EmS, MFAG) Amendment to chapter 5.4, section 5.4.5, Multimodal Dangerous Goods Form

IMO. Amendments to the IMDG Code, its annexes and supplements (EmS, MFAG) Amendment to chapter 5.4, section 5.4.5, Multimodal Dangerous Goods Form INTERNATIONAL MARITIME ORGANIZATION E IMO SUB-COMMITTEE ON DANGEROUS GOODS, SOLID CARGOES AND CONTAINERS 7th session Agenda item 3 DSC 7/3/14 17 July 2002 Original: ENGLISH AMENDMENTS TO THE IMDG CODE,

More information