Port Authority Agency Operations Center (PA-AOC) Program

Transcription

1 Port Authority Agency Operations Center (PA-AOC) Program Stephanie Dawson Chief Operating Officer Ted Bobowsky, P.E., PMP, PTOE Program Manager Port Authority of NY & NJ

2 Scope of Operations Port District is approximately 25 mile radius from The Statue of Liberty 2016 Budget of $7.9 Billion $3.5B Capital $3.0B Operating 10 Year Capital Plan of $27.6 Billion 11/15/2016 1

3 Charting The Course Develop Strategic Priorities Ensure organizational alignment Focus on strategic priorities even in resource constrained environments Anticipate the systems and technology that will need to be in place to support strategic priorities Phase the implementation if appropriate 11/15/2016 2

4 Charting The Course Our Project Technology, particularly transportation technology (ITS) has been a strategic focus of our agency Maintained focus, even in resource constrained environment Strategic planning started in 2009, refreshed in 2012 due to staff turnover and world events (Superstorm Sandy) An enterprise approach to ITS is advantageous, which required organizational alignment Phased approach, started with transportation management 11/15/2016 3

5 Organizational Readiness Leadership Alignment Is their the right sponsorship? Technology Are all the systems in place and is data available? Projects Have all necessary projects been completed? Business/People Have all stakeholders and potential areas of resistance been identified? Operational Readiness and Employee Awareness Are all stakeholders ready to own the new process and are employees educated about the change? 11/15/2016 4

6 Agenda Agency Overview The Project What is the AOC? Project timeline Strategic planning Project planning Execution Monitor and Control Validation Benefits realized 11/15/2016 5

7 Tunnels, Bridges and Terminals Bridges: George Washington, Goethals, Bayonne, Outerbridge Crossing Tunnels: Holland and Lincoln Bus Stations: George Washington and Port Authority Bus Terminal 11/15/2016 6

8 Aviation Six Airports: JFK, LGA, EWR, TEB& SWF Over 124 million air passengers in 2015 All-time record 4.6% over 2014 Economic impact 37,000 employees $42 billion to regional economy 284,000 total jobs 11/15/2016 7

9 Port Commerce Six Marine Terminals in NY and NJ Port Newark/Elizabeth largest port on East cost and third largest in the US. Over 3.3M Containers Over $200B in Goods 11/15/2016 8

10 PATH In million passengers Average weekday passengers trips over 255,000 11/15/2016 9

11 Organizational Structure Matrix Organization Project Team Multidisciplinary Multifunctional Executive sponsorship Project champions 11/15/

12 Unique Challenges Different than most DOTs: o Independent operations across many facilities and modes of transportation o The PA only operates links and nodes, making collaboration with regional partners critical 11/15/

13 Seamless Regional Travel 11/15/

14 ITS as a Tool to Mitigate Congestion 11/15/

15 What is the AOC? 11/15/

16 Streamlined Communications 11/15/

17 Traveler Information Distribution Channels 11/15/

18 AOC Timeline 11/15/

19 Port Authority ITS Vision Region-wide relief from traffic congestion Upgrading chronic chokepoints Managing available road capacity A regional real-time information system Redirect traffic to alternative routes or travel modes Establish seamless communications of facility traffic conditions to regional transportation agencies 11/15/

20 Harnessing the Value of ITS: A Matter of Alignment Operational Alignment Support day-to-day operating functions Outcome-based performance measures Technological Alignment Technology infrastructure to support scalable and flexible solutions System architectures, interoperability and standards Organizational Alignment Clear roles, responsibilities and accountability Well understood objectives and priorities Institutional Alignment Collaboration among transportation operators Timely information exchange Understanding of respective priorities, objectives and constraints 11/15/

21 Strategic Planning Began developing ITS Strategic Plan in 2009 with a holisticapproach requiring participation from all departments. An agency-wide initiative to address cross-cutting issues and provide direction for ITS planning, development, and deployment. Ensure operational, organizational, technological, and institutional alignment An ITS Strategic Plan Working Committee championed by the COO and led by agency ITS Program Manager charged with development of the plan. 11/15/

22 ITS Strategic Planning (continued) Document existing and future ITS needs. Examine where ITS industry is going and what our neighbors are doing. Document existing and proposed Port Authority ITS infrastructure. Document existing and proposed ITS infrastructure in the region. 11/15/

23 Regional ITS Deployment Matrix PROGRAM AREA: FUNCTION: TECHNOLOGY: Tunnels, Bridges and Terminals NJ AGENCIES NY AGENCIES GWB TRANSCOM NJTPK NJDOT NYSDOT NYCDOT MTA B&T 01 - Arterial Management, 02 - Freeway Management Surveillance Traffic, Infrastructure Surveillance (Vehicle Detection System, Probe Vehicle Surveillance, Closed-Circuit Television Surveillance) N/A Microwave Vehicle Detection Sensors; Magnetic detectors N/A TRANSMIT Stations; System Upgrade Rts 1&9/80, I-95 TRANSMIT Stations TRANSMIT Probe Vehicle Surveillance Stations; System Upgrade Cross Bronx/Major Deegan TRANSMIT Stations N/A Centralized CCTV Surveillance Rts 1&9/4/46/80/120, I-95 Centralized CCTV Surveillance Centralized CCTV Surveillance; System Upgrade, Enterprise Website Video Feed Cross Bronx/Major Deegan CCTV; HRD CCTV PROGRAM AREA: FUNCTION: TECHNOLOGY: 14 - Transportation Management Center Permanent TMCs Freeway/Arterial/Transit TRANSCOM Operations Information Center Woodbridge NJ Statewide Traffic Management Center Woodbridge NJ Statewide Traffic Management Center GWB Communications Desk; Centralization NYSDOT/NYCDOT Joint Traffic Management Center NYSDOT/NYCDOT Joint Traffic Management Center Randalls Island Operations Control Center 11/15/

24 Strategic Planning (continued) Identify operational needs Identify customer needs and expectations Objectives-Driven, Performance-Based Approach: ITS Goals SMART Objectives Performance Metrics 11/15/

25 Strategic Planning (continued) Goals & Objectives Safety Security System Integrity & Maintenance Interagency Coordination Mobility & Efficiency Customer Service Energy & Environment 11/15/

26 Ranking Score Sheet Assigned Weight % 15% 15% 15% 15% 10% ITS Goals & Objectives Arterial/ Freeway Mgmt Safety Reduce crashes Reduce crash severity Security Improve regional situational awareness Provide for comprehensive operating picture of regional traffic conditions for emergency response Insure timely & coordinated emergency planning & response Provide surveillance for identification, apprehension & prosecution of criminal activity System Integrity and Maintenance Pursue open-system design standards Advance life-cycle investment plans Mobility Reduce travel times & delays Maximize availability of PA traffic & traveler information Interagency Coordination Leverage regional ITS assets Maximize availability of PA traffic & traveler information Enable automated information sharing Emergency Mgmt Assigned Weight % 10% 10% 5% 5% ITS Goals & Objectives Customer Service Maximize availability of PA traffic & traveler information Enable better schedule adherence Economic Productivity Reduce travel times & delays Improve analysis & planning for investments & policy shifts to increase time-savings Energy and Environment Maintain energy-efficient & environmentally sustainable operations by reducing greenhouse gas emissions, energy use & waste Reduce travel times & delays Efficiency Increase throughput on existing transportation network Reduce user costs Ease the introduction of variable pricing to accomplish policy objectives Weighted Score: Weighted Rank: Arterial/ Freeway Mgmt Intermodal Mgmt APPLICATION AREA APPLICATION AREA Facility- Intermodal Mgmt Incident Mgmt Traveler Information Facility- Incident Mgmt Traveler Information Emergency Mgmt Enter your ranking (1 to 5, 5 -Most Important) of each application area. See reverse for typical technologies under each application area and detailed instructions for completing the scoresheet. 11/15/

27 Project Prioritization Framework Port Authority Intelligent Transportation Systems (ITS) Strategic Plan :: Project Prioritization Methodology Tunnels, Bridges & Terminals Aviation Port Commerce PATH* Agency-Wide ITS Components (Project Types) Included under Priority Application Areas Order of Magnitude Cost ($M) (TPC) Description ITS COMPONENT Facility - Incident Mgmt Arterial/ Freeway Mgmt Traveler Information Emergency Mgmt Arterial/ Freeway Mgmt Facility - Incident Mgmt Traveler Information Emergency Mgmt Arterial/ Freeway Mgmt Rank TMC Software $ CCTV Surveillance $ Facility - Incident Mgmt Dynamic Message Signs $ Traveler Advisory $ Vehicle Detection $ TRANSMIT/ INRIX $ Traffic Signal Control $ Overheight Detection $ 2.7 Weigh-in- Motion $ 5.0 Road Weather Information $ 2.1 Parking Management $ Lane-Use Control $ 6.0 Emergency Mgmt Traveler Information Facility - Incident Mgmt Traveler Information Emergency Mgmt Arterial/ Freeway Mgmt Facility - Incident Mgmt Traveler Information Emergency Mgmt Transportation management centers (TMC) use software to perform data acquisition, command and control, computing, and communications for a variety of ITS applications. CCTV cameras are one of the primary methods of monitoring traffic conditions and verifying incidents as well as infrastructure surveillance. Dynamic message signs help improve the performance of the transportation network by displaying information to reduce travel times and mitigate the impacts of incidents. Traveler information outlets include Internet websites, 511 services, information kiosks, mobile devices as well as television and radio. Various sensing technologies are used to measure traffic flow parameters, i.e., traffic volume, speed and occupancy. TRANSMIT tracks E-ZPass transponders to collect data on travel times and origin-destination information. Private companies like INRIX also offer travel time information. Traffic signal control systems are used to make the best use of existing roadway network capacity and reduce average travel times. Overheight vehicle detection systems detect the presence of an overheight vehicle, and can also reroute the vehicle and warn motorists. Weigh-in-Motion systems collect traffic volume, speed, and vehicle classification data in addition to vehicle weights as they drive over a sensor. Road weather information systems rely on surveillance data to facilitate decisions on maintenance strategies and motorist advisories. Parking management systems monitor the availability of parking and disseminate the information to motorists. Lane-use control signals indicate an open or closed lane to regulate, warn, and guide traffic, thereby improving the safety and efficiency of arterial/freeway operations. Total $ $8.0M (Annual maintenance cost estimated at 5% of TPC) Color-coded squares under each priority application area indicate components included under that application area. Gaps indicate that corresponding component is not included in that priority application area. * 4th priority application area (Arterial/Freeway Management) is not relevant for PATH. 11/15/

28 What Is ITS & The Role of the AOC? Input Output Vehicle Detection Processing Variable Message Signs CCTV Surveillance Train/Bus Tracking Traffic Signal Control PA-AOC Multi-Modal Smart Phone/ Mobile Apps (Voice Guidance) Weigh-In- Motion Traffic Volumes & Travel Times Weather Monitoring Know Before You Go 11/15/

29 Project Planning Vision statement for an AOC put out by agency s Chief Operating and Chief Security Officers. Initiated a Concept of Operations (ConOps) Secured resources Ensured executive level commitment Identified project champions 11/15/

30 Concept of Operations V Diagram 11/15/

31 Concept of Operations Context of Process 11/15/

32 Execute After the ConOps was initiated, we held a kickoff meeting with all stakeholders and executive champions. Aviation Tunnels, Bridges & Terminals Port Commerce PATH PA Police Security OEM Traffic Engineering Technology Public & Gov Affairs Finance 11/15/

33 Execute-Business Needs & Capability Gaps Business Needs Capability Gaps Single Point of Contact Establish Use of OpenReach Real-time Visibility of all PA Facilities Improve Construction/Lane Closure Coordination Prevention/Threat Management Emergency Management Disaster Recovery Travel Time Monitoring/Reporting Adopting a Pro-active Approach to Transportation System Management ITS Maintenance One-Call Improve Facility Awareness of Regional Activities Provide Consistent DMS Messaging in Conformance with MUTCD standards Centralize Communications for other Regional Partners and TRANSCOM Consistent and Real-time Issuance of E-Alerts Provide Complete Situational Awareness of any Facility, Corridor, or the Region at a glance Improve Traffic Data Reporting Transportation Management Plans (TMPs) Improve Security and OEM Operational Awareness Customer Service 11/15/

34 Concept of Operations-Responsibility Assignment Matrix FUNCTIONS TB&T Aviation Port Com PATH Ferry Type of Incident or Impact: Local Reg. Local Reg. Local Reg. Local Reg. Local Reg. Arterial / Freeway Management Device Control (CCTV/ VMS) Fac. AOC Fac. AOC Fac. Regional Traffic Management (Off-Facility) AOC Traffic Signal Optimization AOC Not Applicable Incidents Traffic Incident Management Fac. AOC Fac. AOC Fac. AOC Not Applicable Coordination / Information Flow Information (within Facility or Line Dept) Information (between Line Dept or Agencies) Information (Regional Construction) Consolidated OpenReach Entries Consolidated Traffic Incident E-Alerts Social Media Fac. AOC AOC AOC AOC Fac. AOC Fac. AOC Public Affairs Function Social Media Monitoring AOC = PA Agency Operations Center Function Fac. = Facility Controlled Function AOC 11/15/

35 Monitor and Control Manage Scope, Schedule & Risk Established Phase I & Phase II AOC functions Manage Costs Utilized existing space Developed staffing model and costs for budgeting Manage stakeholders and project team Moving towards implementation, broke up into program of projects 11/15/

36 Project Closing and Implementation Implementation: ConOps report issued Meet with internal and external stakeholders to discuss and come to a consensus on changes in operating procedures Develop standard operating procedures (SOP) 11/15/

37 AOC Launch 11/15/

38 Validation Unlike traditional projects that end when something is produced or built, the AOC is not a 24/7 operating unit. Therefore we did an assessment of the AOC after one, six and 12 months. Focused on how the operation was unfolding compared to what was planned. Looked for opportunities for improvement, and prioritized them. 11/15/

39 Validation -Feed Back Internal Effective communications between AOC and facility staff Clear culture change Still defining some functions/roles, at various levels of maturity across the different operating departments External Effective, and increasing communications between AOC and other agency staff SOPs more clear now that there is a single point of contact Continued support for the success of the AOC program 11/15/

40 Validation - Data 11/15/

41 Benefits Increased situational awareness Agency-wide visibility Customer service Timely, accurate and consistent information User delay costs In the future, decreased project costs due to more aggressive schedules Trust in actively managing the network 11/15/

42 Lessons Learned Lessons Learned: Communicate the project differently to each stakeholder Have multiple project champions Ensure consistent expectations among the entire project team Use scenario based examples 11/15/

43 Moving Forward. Update strategic plan to be ready for disruptive technologies such as autonomous vehicles, which impact: Policy Revenue model Capital investments Project planning Operating procedures Security safeguards Partnerships 11/15/

44 Integrating Planning and Operations ITS device field equipment deployments provide the tools used in operations. Planned projects include: Selected Major Agency ITS Projects BB Navigational Clearance Program GB Replacement LGA Redevelopment Port Newark/Elizabeth Marine Terminal ITS EWR Terminal A Redevelopment GWB ITS Replacement Substantial Completion Agency-wide TMC Software will provide a common core platform for monitoring and controlling all transportation technology assets. Contract award is forecasted for the 4 th Quarter of /15/

45 Capital Construction Delivery Transportation Management Plan (TMP) Through TMPs, the PA assesses project impacts, develops integrated strategies Current TMPs: LGA Redevelopment, Restore the George, others in planning/design 11/15/

46 TMP Monitoring Daily Reports 11/15/

47 Strategic Partnerships With Mapping Apps Increase quality, timeliness and scope of information available to PA customers Correcting inaccurate information Targeting largest market share owners 11/15/

48 Example Travis Rail Bridge Replacement 11/15/

49 Example Travis Rail Bridge Replacement Communications: Variable message signs 511NY & 511NJ (website, alerts, phone) PA Alerts Radio Media Google/Waze/Apple Regional Variable Message Signs 11/15/

50 Example Travis Rail Bridge Replacement 11/15/

51 Travis Rail Bridge Replacement - Video 11/15/

52 Thank You QUESTIONS? Visit us at: /15/