TERMS AND CONDITIONS OF BUSINESS CUSTOMER SERVICE

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1 TERMS AND CONDITIONS OF BUSINESS CUSTOMER SERVICE 1. TERMS 1.1. IKEA Lithuania JSC FELIT, a Company incorporated and existing under the laws of the Republic of Lithuania, with enterprise number , address Vikingų str. 1, Vilnius, Republic of Lithuania, VAT Payer s No. LT All the information about this Company is collected by The Register of Legal Entities Customer a legal or natural person (entrepreneur) intending to purchase goods from IKEA Lithuania for business or profession-related purposes, i.e. not for personal, family or economic needs Goods Receiving Area it is an area inside the IKEA store, located at Vikingų str. 1, Vilnius, Republic of Lithuania, where customers can receive goods that they have obtained Terms and Conditions provisions that are defined in this document. 2. GENERAL CONDITIONS 2.1 These Terms and Conditions are binding legal document stating rules of purchase of goods, payment for goods, delivery procedures, responsibilities and other obligations related to purchase and selling of goods, valid for both Parties, i.e. the Customer and IKEA Lithuania By placing the purchase order Customer confirms that he/she agrees with these terms and conditions. 3. ORDERING 3.1 Client can make a purchase order by filling-in online order form on /paslaugos. 3.2 Goods Sales and Purchase Agreement between a Customer and IKEA Lithuania shall be deemed concluded when the Customer provides the IKEA Lithuania a completed purchase order form and makes a payment based on the proforma invoice issued by IKEA Lithuania. Goods Sales and Purchase Agreement between the Customer and the IKEA Lithuania shall stay in force until the contractual obligations have been completed. 4. PROFORMA INVOICE

2 4.1. Upon receipt of the completed purchase order form, Customer Service Specialist, IKEA Lithuania shall contact the Customer and finalize the order Upon finalization of the purchase order, Customer Service Specialist, IKEA Lithuania shall issue a proforma invoice for the Customer in the two (2) business day period. 5. ORDER PREPARATION 5.1. Purchase order preparation and product delivery time counting shall be initiated right after a payment for the proforma invoice has been made by the Customer All orders regardless of their value, are subject to order preparation fee of 17. This sum shall be added to the total price in the proforma invoice. 6. TERMS OF DELIVERY AND CARRYING 6.1. The Customer can order additional delivery service to the point of delivery chosen by him/her, and the delivery service fee will be added to the total price in proforma invoice Delivery charges can be found on /paslaugos. Delivery fee to the agreed delivery point does not include carrying of the ordered goods to higher than the first floor in the Customer s specified building In Vilnius, delivery of goods shall be performed during seven (7) working days or less right after payment has been made. To other towns of Lithuania and to Latvia within nine (9) working days or less right after payment has been made The Customer undertakes to ensure proper access to the unloading site (to unlock gates, open safety barrier, open the door, and etc.). Entrance and delivery is available only through the door (delivery through the balcony and windows is not available) Delivered goods shall be unloaded in a Customer s specified place as it was agreed before. If the Customer prefers to have the delivered goods moved to a different place in the point of delivery, this shall be done by his/her own efforts.

3 6.6. If Customer is not present at place of delivery on the agreed time and 20 minutes later, delivery shall be considered unfulfilled due to Customer s fault. In this case the ordered goods shall be returned to the IKEA Goods Receiving Area and stored there according to Article 7 of this document, and the Customer will be obliged to pay the storage charges for each calendar day of storage at a rate stated in Article 7.4 of this document. Customer will be able to receive the stored goods only after storage charges have been fully paid. If Customer wishes, the stored goods can be redelivered to him/her on the newly agreed time and under the same delivery charges, after storage charges have been fully paid (see Article 7.4 of this document) IKEA Lithuania shall not be liable for any delay in delivery due to the fault of third parties and/or the Customer, including any circumstances related to him/her Goods carrying service to the higher than the first floor shall be ordered separately. The above mentioned service charges shall be added to the total sum of the proforma invoice and paid at once, excluding separately aligned cases when goods shall be carried free of charge. This service is valid for all goods, except bulky and/or assembled goods from the Showroom or the discounted goods department AS-IS If there is an elevator in a building, all the goods shall be got to a place using the elevator. If there is no elevator in a building, it is out of order or items do not fit in it, Customer shall complete the delivery personally or he/she may have it done for an additional fee, i.e /each floor The maximum order size is 500 kg or 6 m 3. If weight/volume is higher than the stated maximum value, the fee increases respectively (e.g., if it is 501 kg or more, Client shall pay as per two orders, and etc.). We do not deliver plants Customer shall inspect all goods upon receipt and shall be deemed to accept delivery of such goods, unless notice is given to the carrier in writing of any defect or non-conformity. In case of no such notices, it shall be considered that goods have been delivered in a complete set, undamaged and suitable for use. Customer shall inform the carrier about any defects or unconformities (defected goods or packages, uncompleted/wrong set, and etc.) in writing by making the free-form goods irregularities/discrepancies act. The Customer is obliged to inform the carrier in due time or IKEA Lithuania will be exempted from liability for any damages of goods unless such irregularities or discrepancies are the result of manufacturing defect. Customer shall comply with the above mentioned condition upon receiving the ordered goods personally at IKEA according to provisions stated in Article 7, as well as upon delivery on site.

4 7. RECEIVING, STORING AND WAREHOUSING OF THE GOODS 7.1. Customers can take the ordered goods free of charges from Goods Receiving Area at IKEA Lithuania A person who comes to take the goods from the IKEA Goods Receiving Area shall provide any type of valid identity document (identity card, passport or a new type of driving license) or any other document proving his/her right to act on behalf of the Customer. IKEA Lithuania has a right to refuse to give away goods to customers who cannot provide any of the above mentioned documents Customer is obliged to take the ordered goods in a three (3) business day period after he/she has been informed by IKEA Lithuania about such possibility After the above mentioned three (3) business day period the storing/warehousing charge at a rate of 10 per each calendar day shall be applied to all goods that have not been taken by the Customer The applied storage and warehousing charges must be paid by the Customer prior to taking the ordered goods from IKEA Goods Receiving Area. 8. FURNITURE ASSEMBLY SERVICE 8.1. Furniture assembly and installation services shall be ordered separately and the related charges shall be added to total sum of proforma invoice to be paid by the Customer. For furniture assembly and installation fees, please visit Also a fee for fittings shall be applied. It comprises 2% of the total furniture purchase price and will be included into the invoice In case of the composite kitchen and/or any other storage furniture assembly order, service charges shall be calculated separately In case if additional works and/or additional materials must be used while assembling and mounting the furniture, related expenses shall be covered by the Customer on site. You can find the approved pricelist on the website /paslaugos Customer ordering kitchen furniture and equipment installation services shall provide IKEA Lithuania with a final kitchen plan at least two (2) business days prior to a set installation date. IKEA Lithuania has the right to postpone the installation works until the plan is submitted and to start installation works two (2) business days after kitchen plan has been received. Only IKEA appliances shall be installed.

5 8.5. Upon arrival of Assembly Specialist, the furniture and appliances must be in its original package and the room has to be clean and prepared for furniture assembly works. Please note that unpacked furniture/appliances will not be assembled and money for Assembly Specialist s arrival shall not be refunded For idle time caused by other than the IKEA Lithuania service specialists fault, e. g. if room is not prepared/cleaned and etc., Customer shall pay 30 per idle hour starting from the second idle hour and so on, at each day of detention. 9. FINAL PROVISIONS 9.1. In case of necessity or under the circumstances specified in the legislation, IKEA Lithuania has a right to alter, amend or supplement these Terms and Conditions. Amended Terms and Conditions can be found on a website. Those customers who are ordering goods from IKEA Lithuania for the first time after the new version of the Terms and Conditions entered into force will be informed personally. The new version of the Rules shall enter into force when published on the IKEA Lithuania website For contractual relationship that arise between Parties, laws of the Republic of Lithuania shall apply All questions or disputes between the Parties concerning the interpretation or implementation of these Terms and Conditions shall be settled by consultation and negotiation between them. If the question/dispute is not settled by consultation/negotiation within twenty (20) days, it shall be heard by a competent court on the basis of jurisdiction, determined by the registered office of the IKEA Lithuania.

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