PUBLIC TRANSPORTATION PLAN

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1 PUBLIC TRANSPORTATION PLAN Introduction Public transportation is a vital element of the total transportation services provided within a metropolitan area. Not only does public transportation provide options to senior citizens, those without vehicles, and those who are physically or economically disadvantaged, but it is an efficient, low cost, high capacity means of moving people through a densely traveled corridor. The ability to provide a transportation alternative for those living in high-density areas is as important as for those living in low density or rural areas. The Piedmont area has three municipally-funded and operated transit systems. Greensboro, High Point and Winston-Salem all have publicly-funded transit systems in operation. In addition to these transit authorities, a regional transit authority also is in place for the planning area. The Piedmont Authority for Regional Transportation (PART) began operations in 1997 with the intent of improving transportation alternatives regionally. Background The Winston-Salem Transit Authority (WSTA) was formed in the spring of 1968, by an ordinance of the City of Winston-Salem. The City had been granted the power to establish the Authority by special legislation from the 1967 North Carolina General Assembly. WSTA operates the fixed route system (scheduled buses) in the City of Winston-Salem and operates the paratransit system (Trans-AID) in all of Forsyth County. In 1997, a new multi-modal Transportation Center was opened in downtown Winston-Salem. WSTA receives its financial resources from directly generated passenger revenues, contributions and grants from local, state, and federal government. The mission of WSTA is to provide customers mobility options through safe, convenient, dependable, and efficient public transportation system. Clark Campbell Transportation Center Winston-Salem Fixed Route Service The fixed route system operates 23 daytime routes, 7 night time routes, 2 connector routes, a park & shuttle route from downtown commuters, a downtown trolley to make it easier to shop or see downtown Winston-Salem. WSTA s hours of operation are Monday through Friday from 5:30 A.M. to 7:00 P.M. for daytime service and evening service is from 6:30 P.M. to midnight. WSTA operates 18 Saturday bus routes from 6:30 A.M. to 7:00 P.M. No service is provided on Sunday. The System and Night Route service area maps are located at the end of this section. Base fares are $1.00 and transfers are free. WSTA maintains an active fleet of 54 buses and two trolleys. All vehicles are wheelchair accessible and all buses are equipped with bike racks. Ridership for FY 07/08 was 2.8 million with a 31% farebox recovery ratio. Trans-Aid Trans-AID provides transportation services to the elderly and disabled Monday through Saturday. No fare is charged to the passenger. The majority of passengers are clients of human service agencies. Trans-AID is also the Americans with Disabilities Act complementary paratransit service for WSTA s fixed route service. Trans-AID s trip scheduling, dispatching, and passenger accounting is done with computer-aided dispatching and scheduling software system. The active fleet is 24 mini-buses with annual ridership for FY 07/08 at 125,012 with revenue miles of 574,597. Transportation Elements Public Transportation Plan Local Planning - 1

2 Total WSTA Ridership FY FY FY FY FY07-08 Fixed Route 2,742,328 2,745,650 2,850,727 2,767,647 2,773,207 Trans-Aid 106, , , , ,012 Total Ridership 2,848,537 2,863,143 2,973,037 2,899,881 2,898,219 Combined Capital and Operations Budget, FY 2005 FY 2009 Combined Trans-AID Capital and Operating Costs FY FY FY FY FY FY EXPENSES (estimated) Operations Trans-AID Operations $1,174,592 $1,194,557 $1,254,352 $1,316,440 $1,380,899 ADA Functional Certifications $63,000 $9,450 $9,450 $9,450 $9,450 Subtotal $1,237,592 $1,204,007 $1,263,802 $1,325,890 $1,390,349 Capital Replacement Vehicles $139,050 $97,335 $305,910 $106,605 $0 Expansion Vehicles $0 $0 $50,985 $53,303 $0 Development of Assessment Center $30,000 $0 $0 $0 $0 Subtotal $169,050 $97,335 $356,895 $159,908 $0 TOTAL EXPENSES $1,406,642 $1,301,342 $1,620,697 $1,485,798 $1,390,349 Human Services Transportation Plan On August 10, 2005, the President signed into law the Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (SAFETEA-LU). SAFETEA-LU established a federal mandate requiring the establishment of a locally, developed, coordinated human services transportation plan to acquire funding from three Federal Transit Administration (FTA) programs - the Elderly Individuals and Individuals with Disabilities (Section 5310), Job Access and Reverse Commute (JARC, Section 5316), and the New Freedom (Section 5317) Programs. All projects selected from these FTA programs for funding must derive from the Public Transportation-Human Services Coordination Plan for the Winston-Salem Urban Area Plan and be developed through a process that includes representatives from the public, private, and nonprofit transportation and human service providers, and the general public. Projects funded under these programs are required to be selected through a competitive process. Eligible applicants include local government agencies, social services agencies, private and public transportation operators, and non-profit organizations. The Winston-Salem Urban Area Metropolitan Planning Organization (MPO) completed comprehensive Human Services Transportation Plan for FTA human services transportation programs. This plan coordinates transportation resources provided by multiple federal programs. These programs improve transportation services for persons with disabilities, older adults and individuals with lower incomes. Coordination of services will enhance transportation access, minimize duplication of services, and facilitate the most appropriate cost-effective transportation services. Transportation Elements Public Transportation Plan Local Planning - 2

3 JARC and New Freedom Recipients The Winston-Salem Urban Area received a federal allocation of $422,619 in JARC funding and $251,839 in New Freedom funding in May Funding allocations were distributed to following organizations: Job Access Reverse Commute (JARC) (FTA Section 5316) TIP # TM-5004 $132,231 $139,386 $151,002 Winston-Salem Transit Authority Extended Saturday Evening and Night Service on Fixed Routes (Operating) $46,500 $48,826 $51,266 New Service Route 30 (Operating) $97,323 Family Services Ways to Work Capital (Loan Guarantee) $23,968 $29,539 $2,413 Ways to Work Operating $61,763 $61,021 New Freedom (FTA Section 5317) TIP # TM-5005 $77,587 $83,765 $90,487 Northwest Piedmont Council of Governments RSVP Program Operating $25,000 $25,000 $25,000 Shepherd's Center Medical Transportation Support Operating $27,587 $33,765 $15,487 Here 2 There Transportation Service Accessible Van Service for the Disabled Capital $50,000 Operating $25,000 $25,000 Problems and Conditions WSTA s growth as a transportation provider has been hampered by the lack of financial resources, spread out development patterns and increasing dependence on the automobile. In the early 1980 s the Winston-Salem voters approved the use of a $.05 levy on real property to support the transit system. In Fiscal Years (FY) , $.03 of the transit tax was levied. Since that time the tax rate has decreased to the current $.0158 available in FY This decrease comes at a time when federal funding has been decreasing and WSTA has been replacing an aging fleet. In February 2006, the Winston-Salem City Council voted to increase the vehicle registration tax from $10 to $15. The proceeds of the vehicle registration tax are evenly split by 1/3 between public transit, sidewalks and greenways, and traffic safety improvements and have begun to provide local matching funds for new service. Dispersed growth and changed travel patterns make it difficult for WSTA to provide good service, attract riders and remain efficient. Transit services and amenities are often an afterthought of business location and design. Also, WSTA cannot provide regular fixed route service outside of Winston-Salem to the numerous new neighborhoods and small towns. Paratransit services are door to door transportation that is far costlier to provide than fixed route service. However, as the population continues to age and family members are more dispersed paratransit services is often the only transportation available for life sustaining functions such as medical and shopping needs for the elderly and disabled. There is also a growing demand for regional medical transportation as more people travel into Forsyth County from other areas to access health care related. Transportation Elements Public Transportation Plan Local Planning - 3

4 Policies and Strategies Below are some of the policies and strategies that WSTA will focus on in the next five years. Seek opportunities to enhance and improve efficiency the area of fixed route services. Expansion areas to be studied include: unserved areas of Winston-Salem, downtown circulars, express routes, Sunday services, and regional services. Work with PART and the Winston-Salem Department of Transportation (WSDOT) to establish park and ride lots along major corridors leading into the downtown areas or major employment centers and look for opportunities to include bus shelters in development along existing transit corridors. Consider alternative fueled vehicles as part of future vehicular purchases. Expand marketing campaign to educate citizens, college students, and other potential riders on how to use the public transportation system. Expand partnerships with major employers such as Baptist Medical Center, Forsyth Medical Center, RJ Reynolds and other central business district major employers in an effort to provide greater access to WSTA services. Increase the number of outlets where information on WSTA services can be accessed. Use computer technology to enhance customer service delivery. WSTA will focus on providing real-time customer information using Intelligent Transportation Systems (ITS). Real-time customer information will be provided through an Interactive Voice Response (IVR) telephone system, Signage, Kiosks, Internet and public cable TV. This data will also be used to monitor operating efficiencies such as On-Time Performance, scheduling, and safety issues. Trans-Aid s focus for the next five years will be on operating efficiencies and the growing need for regional service. WSTA plans to increase operating efficiencies through the use of ITS systems. WSTA has invested in technology that assists in efficient scheduling of vehicles and trips, quicker response time to vehicle breakdowns and safety concerns, and provides better customer information. Trans-AID will also work with Piedmont Authority Regional Transportation (PART) towards regional solutions for the increasing transportation needs of the elderly. Opportunities WSTA sees great opportunities by promoting the ideas cited in the Legacy Plan. WSTA will continue to support transit supportive land use patterns and design by supporting: Creating mixed-use commercial areas that integrate transit stops into their design and provides the density, convenience, and variety of uses necessary to make transit more competitive with the automobile. Connecting mixed use developments that promote walking, cycling and transit as viable, attractive alternatives to driving, and therefore, reducing traffic congestion and air pollution. Concentrating development at activity centers and along major transportation corridors so buses and future commuter rail can provide more frequent and cost effective service. Transportation Elements Public Transportation Plan Local Planning - 4

5 WSTA will continue to support the revitalization of downtown Winston-Salem by promoting the Transportation Center as an activity center for the citizens of Winston-Salem. WSTA will aggressively pursue potential funding sources such as sales tax, federal grants or congressional earmarks to pay for service expansion projects, programs other capital projects. Future Years WSTA will continue to concentrate its efforts in expanding services and utilizing ITS to create an efficient integrated transportation system. WSTA will continue to use technology to provide a single source of information about travel and mobility options. WSTA will also promote the Legacy Plan to create an integrated transportation system to enhance the quality of life by making travelers safer, promoting a strong and growing economy and enhancing and protecting environmental quality. WSTA will expand its fixed route system to serve areas outside of Winston-Salem in partnership with PART. WSTA will look to provide employment trips from Tobaccoville, Rural Hall, Walkertown, Kernersville, and Clemmons. WSTA will work with PART to promote expanded regional fixed route services to jurisdictions throughout the Triad, and investigate the expansion of regional paratransit services for medical trips. WSTA, along with WSDOT, and local, regional, state and federal transportation/transit agencies, will coordinate in the development of the regional rail or bus rapid transit system between the Hanes Mall area in Winston-Salem in and the North Carolina A&T State University Campus in Greensboro. WSTA will work with PART, and the Greensboro and High Point Transit Authorities to secure new funding options such as the potential ½ cent sales tax authority for Forsyth and Guilford Counties to fund local and regional transit options including expansion of service and commuter rail between Greensboro and Winston-Salem. Transportation Elements Public Transportation Plan Local Planning - 5

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