10/17/2014. Elizabeth Larson, CBAP, PMP, CSM CEO, Watermark Enhanced 1 Performance. Enduring Results.
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1 Elizabeth Larson, CBAP, PMP, CSM CEO, Watermark Learning Enhanced 1 Performance. Enduring Describe the essential models to use during requirements analysis Learn how models work together and complement each other Learn how to leverage modeling for more effective elicitation and complete requirements 1
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4 Modeling requirements is extremely useful in elicitation Modeling is hard at first 4
5 Could get real messy quickly especially if we get distracted by using the one and only correct notation 5
6 Isn t modeling just a collection of text, diagrams and matrices? Represent current or future realities Communicate abstract concept to different audiences 6
7 Break into small groups Introduce yourselves Discuss barriers (2-3) Common themes? With all these barriers, why should we model requirements?! 7
8 Model Ask Confirm Listen Synthesize So, how DO you KNOW which models to USE? Contact Location # contact id (FK) # location id (FK) Location # location id address city state/province country postal code Contact # contact id customer number (FK) last name first name middle initial o title phone o address Customer # customer number o company name o date of incorp o number of household members credit limit date added Order # order number customer number (FK) date of order time of order order status Shipment # shipment number actual ship date actual ship time location nbr (FK) ship mode shipper tracking nbr Order Fulfillment # order number (FK) # product id (FK) # location nbr (FK) # shipment nbr (FK) quantity shipped Order Item # order number (FK) # product id (FK) # location nbr (FK) o invoice nbr (FK) selling price projected ship date quantity ordered 8
9 Process Data D O Scope K N O W Interaction U S E User Interface Discussion: Which are your favorite models? 9
10 Simon says My goal is to review these models and show-- How they relate to each other Everybody do the wave! How to get started by asking 3-5 questions Process Process models depict how to get the job done Models include: SIPOCs Process Maps/Flowcharts Workflow diagrams Activity diagrams Data flow diagrams State diagrams What is a process? 10
11 Process Model Example Process Sample Questions 1. What are initial inputs and final outputs? 2. Who produces inputs and gets outputs? 3. Which steps are done and in what sequence? What happens most commonly? 4. What are the alternates and exceptions? 5. How many, how often, and when (what triggers the process)? Simon says Everybody find something out about your neighbor - share your name, your title, your company, and how long you have worked there 11
12 Data Data models show the data and the rules of the business how they are used Models include: Entity relationship diagrams Class diagrams Data dictionaries Logical models not physical data models or physical database design Default to United States? Entity/Relations hip Diagram (ERD) What are the allowed values? Business Info Facts Contact Location # contact id (FK) # location id (FK) Location # location id address city state/province country postal code Shipment # shipment number actual ship date actual ship time location nbr (FK) ship mode shipper tracking nbr Contact # contact id customer number (FK) last name first name middle initial o title phone o address Data Minimums and maximums Each customer can place any number of orders, but each order has to be placed by a single customer Order # order number customer number (FK) date of order time of order Business Rules Customer # customer number o company name o date of incorp o number of household members order status credit limit Sample Questions date added 1. What business information do you care about? 2. What are the facts about that information? 3. Can you leave Order the Itemscreen without filling in the # order number (FK) information? # What product id are (FK) the defaults (if any) and # location nbr (FK) allowed values? o invoice nbr (FK) selling price 4. Is the relationship projected between ship date quantity shipped two pieces of business quantity ordered information required? Can you set up one piece of business information without setting up the other? 5. What are the min/max for each relationship? Order Fulfillment # order number (FK) # product id (FK) # location nbr (FK) # shipment nbr (FK) 12
13 Data Describes data in business terms BABOK lists these along with a Glossary as a good practice Items to include: Name Description Alias Values/meanings Derived data Entity Information Attribute Information Name Customer Type of Entity * F Definition Current Volume Expected Growth Rate A customer may be a person or a company, and is anyone who has asked for information or has placed an order. Name Key Definition Domain Information Opti onal customer number PK unique identifier Arbitrary number company name Character: any parent cust FK Integer Y number date of Character: any incorporation date added Small Integer credit limit Small Integer * Entity types: F = Fundamental (occurs as a business object), T = Subtype, A = Associative, R = Role, S = Structure Example Data Dictionary Entry Simon says Everybody greet your neighbor! 13
14 Interaction Interaction models show how actors interact with a system Use case diagrams/narratives Prototypes (Interface) How process interacts with data State diagrams CRUD matrix Actor System Order Processing System Interaction Actor Specialist Request items Inventory System Reserve items in inventory Check credit Customer Invoice customer Ship product Accounting User Interface Credit Authorization Use Case Operations 14
15 Interaction Number and Name: UC 100 Reserve Item in Inventory Actor(s): CSR, Customer Pre-condition: Actor is logged on; system is available; line item page is displayed Post-conditions: Item Reserved message is displayed Actor Action 1. Enter item number 4. IMS sends item description to OP 7. Confirm reservation request 9. IMS sends Item Reserved message to OP System Response 2. Perform check digit verification 3. Send item number to IMS 5. Display item description 6. Display reserve request message 8. Send reservation request to the Inventory system 10. Display Item Reserved Message 4 5 Alternate Flow A1: Item number entered is not valid 1. System displays item number not found message 2. System launches a search on item description 3. System displays all close matches 4. Actor selects item Return to primary flow step 3 Exception Flow E1: Actor cancels transaction (any point) 1. Actor indicates wish to cancel transaction 2. System displays item transaction cancelled Exception confirmation question Flow 3. System requests IMS to back out reserved item 4. System displays item cancelled message 5. Exit use case Interaction State Event Candidate hire/ Accepts job Non Hire New Hire Rejects offer Begin date/ Begins work Transition (process) Employee Retirement/ Retires Terminates Former Emp Retired 15
16 Simon says Everybody look at your cell phone or smart phone. Interface Interface models graphically depict how people interact with Models include: Prototypes, mockups/wireframes 16
17 Interface Sample Questions We thought it 1. Where does UI begin should and end? be intuitively How do we know when we re obvious! done? 2. Process-screen navigation: What are the most common, alternative, exception paths? 3. Data - look and feel of the screen: how should the data be arranged? 4. Data: what edits are needed to prevent errors? 5. When exceptions occur, what message is displayed? (data) What action does the user take? (process) Input and Display Data Login was successful You may now perform the following activities: View Line Items Reserve Line Items Go Calculate Shipping Process Nope. Users want a Go button Simon says Everybody stand up! Guess how many people are in the room. Guess how many people are outside the room. 17
18 Scope Scope models depict the boundaries of the solution to be implemented Models include: Goals, objectives, lists, rules User stories/features list Use case diagrams Context diagrams Functional decomposition diagram (expanded) Iterative Elicitation & Modeling Business Process Modeling Data Modeling Process Models Business Process Model/Map, Activity Diagram, Swim Lane Diagram Questions: What is the order/sequence? Which functions and activities are done? How many, how often, and when? Who produces inputs and gets outputs?, Where does process begin and end? Scope Modeling Data Models: Entity-Relationship Diagram, and/or Class Diagram Questions: What area the min/max for each relationship? Is it required? What are the defaults? What business info matters and the related facts? Use Case Modeling Use Case Models: Use Case Model: Diagram and Narrative, Activity Diagram, Sequence Diagram Questions: When to begin? When is done done? What are the most common path, alternatives, exceptions? What happens when exceptions occur? Sample Questions What are the goals of solution? What are the boundaries of our solution? What are the components of the solution? Which stakeholders are impacted? What other systems interface? User Interface Modeling (UI) User Interface Models Prototype, Mockup, Wireframe, Storyboard Questions: What messages appear with exceptions? What edits are needed to prevent errors? Where does UI begin and end? For more information on Watermark Learning courses, please visit us at Copyright 2014 Watermark Learning. 18
19 C [Amt out of range] [Account number B valid] Perform reasonability unt number Validate account check on the A sit amount number deposit amount [Amt in range] [Account number not valid] Display account Search on customer Display all close Receive selected number not found name matches customer name message eposit amount rrent account balance Update teller transaction file Notify teller of successful completion 10/17/2014 Iterative Modeling Throughout Life Cycle Discover/Scope Define Detail Develop Solution Management Business Need, Solution Scope, Product Vision, Requirements Management Plan Product Backlog, Epic User Stories, Release Plan, Traceability Structure & Attributes Trace Requirements Establish Baseline Report actuals User Stories, Story Maps High-level Requirements/ Models Trace requirements Manage changes Report actuals Detailed Business Rules, Groomed User Stories Detailed Models Trace to Design and Testing Measure results Business Process Modeling Value Chain/ Cross-Functional Models Context Diagrams SIPOCs Functional Decomposition, Swim Lane Diagrams Detailed Process Maps Code Design Use Case Modeling Use Case Diagrams Use Case Narratives Activity Diagrams Sequence Diagrams Code Design Data Modeling Entity-Relationship Diagrams (no Attributes) Entity-Relationship Diagrams (w/ Attributes) Entity-Relationship Diagrams (Normalized) Database Design User Interface Modeling Written/ High-Level Views High-Level Prototypes/ Mock-ups Detailed Prototypes User Interface Design Scope Process Interaction Data Interface Realtor Seller Property Buyer Interface Views User Realtor Property Offers Counters Closing Define Use Case A Pri Flow Alt Flow Excp Flow Detail Use Case A Pri Flow Alt Flow Alt Flow Excp Flow Excp Flow Log in to CTC Enter User ID and Password Below User ID Login Password Forgot userid/password (link) New user (link) 19
20 1. Overdoing a model 2. Letting an electronic modeling tool drive the What analysis modeling 3. challenges Being overly have concerned with modeling correctness you faced during a facilitated workshop 4. Being intimated by those who are more concerned about the physical design 1. Choose the models that make sense 2. Remember DO-KNOW-USE 3. Translate models into business language 4. Use models to elicit 5. Collaborate 20
21 Training organization established in 1992, offering private and public classes in a broad range of skill development programs: Project Management Business Analysis Agile Business Process Management Influencing Skills Course licensing and development Industry Partnerships An original PMI Global Registered Education Provider A Charter IIBA Endorsed Education Provider Offering BA and PM Masters Certificate programs through Auburn University Earn 1 PDU/CDU for attending today! Visit our web site for valuable and free industry resources: Articles Webinars On Demand Templates Bibliographies and more! Earn 1 PDU/CDU for attending today! self reporting Get a copy of today s presentation send an to: info@watermarklearning.com Practitioner s Guide to Requirements Management, 2 nd Edition by Elizabeth Larson and Richard Larson 21
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