Non-Exempt Personnel Survey

Transcription

1 Non-Exempt Personnel Survey Index of Positions and Job Descriptions ACCOUNTING/FINANCIAL SUPPORT Accounting Clerk I (entry) Accounting Clerk II (experienced) Accounting Clerk III (advanced) Bookkeeper (small company) Cost/Project Clerk Cost/Project Estimator Credit and/or Collection Clerk Credit and Collection Correspondent Payroll Clerk I Payroll Clerk II Teller Billing Analyst Accounts Payable Clerk Accounts Receivable Clerk GENERAL OFFICE/ADMINISTRATIVE SUPPORT Administrative Assistant I Administrative Assistant II Administrative Assistant III General Clerk I (entry level) General Clerk II (experienced) General Clerk III (advanced) Clerical Coordinator Mail Clerk Buyer, Non-Exempt Purchasing Clerk I Purchasing Clerk II Receptionist Telephone Operator/Receptionist/Secretary Secretary I Secretary II Administrative Assistant to the CEO Secretary, Legal Interpreter Event Planner

2 COMPUTER OPERATIONS/DATA PROCESSING Computer Operator I Computer Operator II Data Control Clerk Data Entry Operator I (entry) Data Entry Operator II (experienced) Desktop Publishing Operator SALES/MARKETING SUPPORT Customer Service Representative I (entry) Customer Service Representative II (experienced) Customer Service Representative III (technical advisor) Order Analyst Order Clerk Sales Correspondent Sales/Marketing Assistant Graphic Artist Retail Stock Clerk Cash Register Clerk HUMAN RESOURCES Human Resource Assistant, Non-Exempt Human Resource Clerk HRIS Specialist Benefits Administrator/Clerk, Non-Exempt Recruiting Coordinator MANUFACTURING SERVICES Inventory Control Clerk/Cycle Counter Expediter Scheduler/Planner, Production I new! Scheduler/Planner, Production II new! Scheduler/Planner, Production II new! Shipping and/or Receiving Clerk Stock Clerk Traffic Clerk Traffic Dispatcher Import/Export Clerk

3 PRODUCTION/MACHINE OPERATION Process Machine Operator I (Non-Complex or Helper) Process Machine Operator II (Moderate Complexity) Process Machine Operator III (High Complexity) Burning (Cutting) Machine Operator Chemical Batch/Process Operator, Level I Chemical Batch/Process Operator, Level II Chipper/Grinder, Finish Cutter Experimental Machinist Extruder Operator Filler General Laborer/Production Worker Grinding Machine Operator, Precision Heat Treater Helper, Production Labeler Leadworker Machine Tool Operator I Machine Tool Operator II Machine Tool Operator III NC/CNC Milling/Drilling Machine Operator NC/CNC Turning Machine Operator NC/CNC Machining Center Operator CNC Wire/EDM Specialist/Programmer Press Brake Operator Punch Press Operator Sand or Shot Blast Operator Sanitizer Sewing Machine Operator Shear Operator Sheet Metal Worker Spray Painter, Production Turning Machine Operator Thermal Spray Technician new! Waste Treatment Operator Welder, Arc and/or Gas Welder, Fabrication new! Welder, Production Machinist I Machinist II Machinist III Iron Worker Printing Press Operator (small) Printing Press Operator (Large)

4 QUALITY CONTROL/INSPECTION Inspector, Quality Control Inspector, Precision Electrical/Electronic Inspector, Precision Mechanical Inspector, Repetitive Inspector, Tool & Gauge Inspector, CMM Operator MAINTENANCE Office Janitor Plant Janitor/Sanitation Maintenance, Carpenter Maintenance, Electrician Maintenance, Electronics Maintenance, General-Level I Maintenance, General-Level II Maintenance, Grounds Maintenance, Helper Maintenance, HVAC Maintenance, Industrial Equipment Mechanic Maintenance, Machine Repair Maintenance, Machinist Maintenance, Mechanical Millwright Stationary Licensed Engineer Tool and Cutter Grinder Tool and Die Maker Tool Crib Attendant Mold Maker I Mold Maker II Mold Maker III ASSEMBLY Electronic/Electromechanical Assembler, Level I Electronic/Electromechanical Assembler, Level II Mechanical Assembler, Level I Mechanical Assembler, Level II Mechanical Assembler, Level III General Assembler

5 SERVICE Automobile Mechanic Truck Mechanic Carpenter Diesel Mechanic Crane Operator Electrician I (Assistant) Electrician II (Journey) Electrician III (Master) Forklift Operator Order Checker Order Filler Packer Security Guard Shipping/Receiving Checker Stock Room Clerk Storekeeper Driver I Driver II Driver III (Local) Driver IV (Over the Road) Warehouse Material Handler Crater Heavy Equipment Operator Construction Worker Pipefitter Field Service Coordinator new! MEDICAL Phlebotomist Medical Records Technician Nurse Aide Lab Technician Orthopedic Technician Medical Coding Technician Pharmacy Technician

6 ACCOUNTING/FINANCIAL SUPPORT Accounting Clerk I (Entry) First of three levels of accounting clerical work. The job typically requires reading, communication and math skills commensurate with a high school education or GED and no previous accounting experience, or equivalent. Work is task oriented, routine and repetitive, such as matching bills to purchase orders or entering data. Much of the time is spent using a keyboard. Follows instructions and is subject to close supervision Accounting Clerk II (Experienced) Second of three levels of accounting clerical work. The job typically requires a general understanding of accounting principles commensurate with 2+ years of accounting training or experience, or equivalent. In larger departments this level may specialize in accounts payable, accounts receivable or another area of accounting. Incumbents make routine choices within established procedures. Incumbents perform basic troubleshooting to reconcile account balances and inquiry to obtain missing information or verify unusual data. An intermediate level of computer skill is required, usually involving use of an accounting software package and spreadsheets to enter, compile or extract data. Work is relatively independent, with supervision available to address non-routine questions Accounting Clerk III (Advanced) Third of three levels of nonexempt accounting. The job typically requires 5+ years of accounting training and experience, or equivalent. This job may be called Accounting Technician or Senior Accounting Clerk. Incumbents at this level are qualified to work in all phases of accounting. However, in a large organization work may be specialized. Incumbents make non-routine choices within established precedent and with limited supervision. A higher level of computer skill is required, including mastery of the internal accounting package and strong spreadsheet skills. At this level, incumbents will assist with monthly trial balances and custom report generation involving intermediate levels of financial analysis using generally prescribed procedures. Incumbents may provide technical direction and work review to lower level accounting staff, but do not provide complete supervision. Do not report staff with four-year degrees in accounting or a closely related field Bookkeeper (small company) Experienced level bookkeeping job. This job typically requires a general understanding of accounting principles commensurate with 2+ years of accounting training or experience, or equivalent. Responsible for diverse duties in maintaining accounting records in a small company or office. Higher level accounting and financial system work is often provided by outside consultants or CPA s. Incumbents post entries from a wide variety of sources into ledgers and journals, often using computer applications. Incumbents reconcile bank statements, monitor schedules for notes payable and receivable, bonds, securities and interest, cross check, make comparisons, balance accounts and take trial balances. Work often includes payroll, credit and collection duties. Work is regularly reviewed by outside consultants or auditors to verify appropriate procedure and accuracy. Duties require analysis of facts to determine action to be taken within the limits of standard practice. Incumbents may regularly prepare budget status reports for managers. Incumbents may devote a minor portion of time to performing other office support duties. Do not report staff with four-year accounting or closely related degrees.

7 11.25 Cost/Project Clerk Performs a variety of standardized duties, requiring care and accuracy in selection of correct figures, making calculations, and entering results. Works from material requisitions, parts lists, standard or machine cost tables, and production records. Accumulates data and makes calculations for standard or job costs, prices of repair parts, standard or special parts, and subassemblies of final product. Limited supervision, referring unusual questions to superior. May make simple cost analyses Cost/Project Estimator Prepares cost estimates for special products as a basis for pricing quotations and/or determines cost estimates for new and redesigned or modified products anticipated for manufacture. Work involves a diversity of products of complex design entailing a wide scope of manufacturing operations and variations. Originates, develops, and compiles cost data where no standard previous data exists. Originates, maintains, and revises cost data and records contingent on changing conditions, prices, and other factors. Prepares all necessary forms of estimate for approval Credit and/or Collection Clerk Experienced level of credit and collections clerical work. The job typically requires reading, communication and math skills commensurate with a high school diploma or GED and 2+ years of related experience, or equivalent. Work includes reviewing credit applications and delinquent accounts; researching information from credit organizations; maintaining records on delinquent accounts and credit risks. Incumbents issue progressive requests for payment of past-due accounts. Much of the time is spent using a keyboard and using appropriate software applications, including web resources. Incumbents make non-routine choices within established precedent and policies, referring unusual situations to a supervisor Credit and Collection Correspondent Performs general duties involving customer contacts necessary to collect delinquent accounts, under direct supervision. Reviews accounts, answers and types correspondence, calls delinquent customers by telephone, acknowledges remittances, maintains files and records, assists in checking customer ratings, and reviews customer orders and codes Payroll Clerk I First level of payroll clerical work. The job typically requires reading, communication and math skills commensurate with a high school diploma or GED and less than 1 year of related training and experience, or equivalent. Incumbents follow standard procedures in making a variety of system entries and computations from data on employee time cards or computer entries. Work includes entering rate changes, totaling hours and distributing or allocating costs; checking computations of timekeepers and researching shortage claims. Work may include calculating total earnings, overtime, taxes, withholding for premiums and savings and similar factors. Work may include coordinating with an outside payroll service to produce calculations, print checks and prepare total payroll reports. Much of the time is spent using a keyboard. Incumbents may use specialized software packages to enter and compute payroll. Incumbents follow standard procedures and have readily available supervision.

8 11.50 Payroll Clerk II Highest level of payroll clerical work. The job typically requires reading, communication and math skills commensurate with a high school diploma or GED and 3+ years of related training and experience, or equivalent. Incumbents follow standard procedures in making a variety of system entries and computations from data on employee time cards or computer entries. Work includes entering rate changes, totaling hours and distributing or allocating costs; checking computations of timekeepers and researching shortage claims. Work may include calculating total earnings, overtime, taxes, withholding for premiums and savings and similar factors. Work may include coordinating with an outside payroll service to produce calculations, print checks and prepare total payroll reports. Work may also include calculating commissions, administering executive compensation and record maintenance of short and long-term incentive plans. Much of the time is spent using a keyboard. Incumbents may use specialized software packages to enter and compute payroll. Incumbents may provide work direction or check the work of less experienced payroll staff Teller Serves customers as a paying and receiving teller. Work includes following prescribed procedures for accepting commercial and consumer cash and noncash transactions, which typically involve a variety of checking and savings accounts. Issues money orders, cashiers checks, and bonds. Includes the use of calculators, on-line terminals, savings machines, teller machines, and other behind-the-counter equipment. Refers customers to customer service representatives accountable for meeting individual customer goals for sale of bank products and services referral Billing Analyst Coordinates and analyzes customer billing and accounts receivable management. Performs invoice preparation, audits and edits pre-bills, and performs write-offs when approved by management. Assists with month-end processing and report distribution, prepares supplemental billing documents, and manages the client billing requirements. Performs customer-related financial analysis and dispute resolution Accounts Payable Clerk Calculates, posts business transactions, processes invoices, verifies financial data for use in maintaining accounts payable records, and provides other clerical support necessary to pay the obligations of the organization. Clarifies any questionable invoice items, prices, or receiving signatures; obtains proper information and/or data regarding invoice payments. Assembles invoices to be completed for payment. Verifies all addresses and Federal ID numbers of vendors if available; calculates all extensions and totals on invoices, calculating and taking discounts when applicable; verifies all coding, reviews invoices and requisitions for satisfactory payment approval, checking vendor files for any previous payments; assigns voucher numbers. Maintains copies of vouchers, invoices, or correspondence necessary for files. May prepare vouchers listing invoice number, date, vendor address, and Federal ID number, item description, amounts, and coding per accounting policies and procedures. May type periodic reports and other records. May reconcile bank statements.

9 11.70 Accounts Receivable Clerk Prepares customer statements, bills and invoices; reconciles expenses to the general ledger; takes care of basic client inquiries; and performs other clerical tasks related to maintaining the accounts receivable records for an organization. Calculates and posts receipts to appropriate general ledger accounts and verifies details of transactions, such as funds received and total account balances. Prepares monthly receivable statements. Compiles and sorts documents, such as invoices and checks, substantiating business transactions. Prepares and posts invoices and credit and debit memos. Makes copies of all checks, completes deposit slips, and makes bank deposits. Works with collections personnel to verify status of delinquent accounts. May provide backup support to other groups in the accounting department. May type periodic reports and other records. May perform other general administrative duties as performed. GENERAL OFFICE/ADMINISTRATIVE SUPPORT Administrative Assistant I First level administrative assistant job, typically requiring reading, communication, math and problem solving skills equivalent to a high school education or GED and 1+ years of experience, or equivalent. Performs administrative support work; specific duties vary with department(s) assigned. Assists the supervisor and other department personnel by performing a variety of duties in support of department functions, such as meeting planning, preparing documents, or coordinating activities. Collects, compiles, records or otherwise gathers data and prepares standard reports with information necessary for decision-making. Incumbents typically use computer applications for word processing, spreadsheets, databases, graphics or scheduling. Other skills may include use of a programmable telephone system, audiovisual equipment or the internet. Incumbents make routine choices within established guidelines, with readily available supervision Administrative Assistant II Experienced level administrative assistant job. The job typically requires high school graduate level reading, communication, math and problem solving skills and 3+ years of experience, or equivalent. Incumbents perform administrative support work; specific duties vary with department(s) assigned. Assists the department or function manager and other department or function staff by performing a variety of support duties, such as conference or meeting planning, preparing complex documents or coordinating activities. Collects, compiles, records or otherwise gathers data and prepares standard and custom reports with information necessary for decision-making. Incumbents typically use computer applications for word processing, spreadsheets, databases, graphics, web page content preparation or scheduling. Other skills may include use of a programmable telephone system, audiovisual equipment or the internet. Incumbents must have the ability to exercise independent judgment and discretion. Incumbents make non-routine choices within established guidelines, with minimal supervision.

10 12.08 Administrative Assistant III Highest level administrative assistant job, not directly supporting the CEO or President. The job typically requires high school graduate level reading, communication, math and problem solving skills and 5+ years of experience, or equivalent. Incumbents perform administrative support work; specific duties vary with department(s) assigned. Assists the department or function manager and other department or function staff by performing a variety of support duties, such as conference or meeting planning, preparing complex documents or coordinating activities. Collects, compiles, records or otherwise gathers data and prepares standard and custom reports with information necessary for decisionmaking. Incumbents typically use, and may train others to use, computer applications for word processing, spreadsheets, databases, graphics, web page content preparation or scheduling. Other skills typically include use of a programmable telephone system, audiovisual equipment or the internet. Incumbents must have the ability to exercise independent judgment and discretion. Incumbents may set precedent within limits and/or administer operating rules and procedures under management guidance. Incumbents may provide work direction to other support staff General Clerk I (Entry Level) First of three levels of general clerical work. The job typically requires high school graduate level reading, communication and math skills and no previous experience, or equivalent. Duties include performing routine clerical procedures in support of an assigned department or function. Duties may include combinations of counter work, filing, checking, redirecting, or entering data into a computer. Incumbents follow prescribed procedures in handling, classifying, filing or indexing data. Working under close supervision, incumbents perform simple computations according to clearly defined principles. Do not report jobs specializing in customer service, accounting, data entry or filing General Clerk II (Experienced) Second of three levels of general clerical work. The job typically requires high school graduate level reading, communication and math skills and 2+ years or experience, or equivalent. Incumbents normally are familiar with department or functional operations and are able to work with minimal assistance. Incumbents perform clerical, counter work and typing duties of some diversity, requiring the application of various standard procedures and preparation or use of several types of forms, reports or records. Incumbents may post data directly to a database from information furnished. Posting may involve some intermediate operation such as cross-checking, comparison or ordinary calculations. Incumbents may prepare and type reports, orders or other forms such as requisitions, schedules or control records of various types. Do not report jobs specializing in customer service, accounting, data entry or filing.

11 12.16 General Clerk III (Advanced) Third of three levels of general clerical work. This job typically requiring high school graduate level reading, communication and math skills and 5+ years of experience, or equivalent. Incumbents have a high degree of understanding of the work function and will typically provide work direction to other clerical staff within the area. Incumbents perform a variety of clerical and typing duties, some non-routine and complex in nature. Incumbents utilize knowledge of company policies and procedures in maintaining files, records, and other information. Incumbents work under minimal supervision, using good judgment in resolving routine problems. Do not report jobs specializing in customer service, accounting, data entry or filing Clerical Coordinator Receives daily, weekly, etc. work assignments from supervisor. Processes and delegates the workflow of assignments within the administrative/clerical department. Also performs clerical duties of considerable diversity, requiring the application of various procedures. May assist in the training of new employees. This position is not intended to include exempt office managers or other exempt office professionals or supervisors Mail Clerk Support job, typically requiring reading, communication, and math skills commensurate with a high school education or GED and no previous experience, or equivalent. Incumbents sort incoming mail for distribution and dispatch outgoing mail. Incumbents may open envelopes by hand or machine and may stamp date and time of receipt on incoming mail. Incoming mail is sorted according to destination and type, such as returned letters, adjustments, bills, orders, and payments. Incumbents often pick up and deliver mail within the organization. Incumbents may fold letters or circulars and insert them in envelopes before sealing envelopes by hand or machine. Incumbents may address mail, using various label/address generation methods. Postage is placed on outgoing mail by hand or with postage meters. Incumbents may check alternative delivery methods and, based on established policy, determine that an alternative delivery, such as courier, is more economical. Incumbents keep records of registered mail or mail sent via courier. Incumbents must follow instructions and are subject to close supervision Buyer, Non-Exempt Conducts transactions involved in the procurement of manufacturing materials, tools, supplies, services, etc. in accordance with approved requisitions and defined procedures. Obtains quotations. May negotiate purchases within prescribed dollar limits and under supervision of Purchasing Agent or exempt level Buyer. Performs follow-up work on orders placed to ensure vendors' compliance with terms and conditions of purchase. May investigate vendors' capability to furnish materials or finished parts to develop adequate sources of supply.

12 12.35 Purchasing Clerk I First level of purchasing, typically requiring math and problem solving skills equivalent to a high school diploma or GED and 1+ years of related training or experience, or equivalent. Duties include issuing purchase orders to replenish stocks where prices and vendors are mostly pre-established. Incumbents may receive purchase requests from others or initiate orders based on standard stock levels or order issuing criteria. Incumbents use computer terminals or PCs to record data. Incumbents follow established procedures and have readily available supervision Purchasing Clerk II Highest level of purchasing, typically requiring math and problem solving skills equivalent to a high school diploma or GED and 3+ years of related training or experience, or equivalent. Duties include issuing purchase orders to replenish stocks where prices and vendors are mostly pre-established. Incumbents may receive purchase requests from others or initiate orders based on standard stock levels or order issuing criteria. Incumbents use computer terminals or PCs to record data. Incumbents follow established procedures and have readily available supervision Receptionist This is a specialized job performing reception duties at the corporate, divisional or departmental level. The job typically requires high school graduate level communication and problem solving skills with previous experience of less than 1 year, or equivalent. Receives visitors, secures identification, and determines whom they wish to see. Announces visitors and directs them to the proper office when authorized. Issues visitor's badge and registers as required. Work is task oriented with routine decisions within established guidelines, with readily available supervision. Incumbents may perform other support tasks that can be done while in the reception area Telephone Operator/Receptionist/Secretary This is a combination job performing at least two of the three listed functions in the title at the corporate, division or departmental level. The job typically requires high school graduate level communication and problems solving skills with previous experience of less than 1 year, or equivalent. Receives visitors, secures identification, and determines whom they wish to see. Announces visitors and directs them to the proper office when authorized. Issues visitor's badge and registers as required. Operates a telephone console, receives incoming calls and connects to the proper party. Answers general requests for information within established guidelines. Performs routine secretarial duties such as typing, data entry, schedule coordination, making travel arrangements or handling company mail Secretary I Performs general secretarial functions including basic correspondence, filing, and inputting data for reports based on instructions. Requires considerable skill, speed, and accuracy. Performs some duties such as receiving visitors, maintaining files, arranging appointments, placing and receiving telephone calls for superior and relieving superior of clerical and minor details.

13 12.60 Secretary II Duties include most of the following: receiving telephone calls and personal callers, maintaining supervisor's files, scheduling appointments, and answering letters in the name of the supervisor. May perform secretarial duties for a major executive at the Department Head level (ordinarily the second level of supervision below the president in a large organization or the executive at the first level below the president in a small organization). Requires a thorough knowledge of the company and its procedures and the exercise of independent judgment and discretion. Relieves supervisor of minor details or duties Administrative Assistant to the CEO Highest level administrative assistant job, equal in skills to the level III administrative assistant job, but directly supporting the CEO or President. The job typically requires high school graduate level reading, communication, math and problem solving skills and 5+ years of experience, or equivalent. Assists the top executive by performing a variety of support duties, such as screening calls, conference or meeting planning, preparing complex documents or coordinating activities. Collects, compiles, records or otherwise gathers data and prepares standard and custom reports with information necessary for decision-making. Incumbents typically use computer applications for word processing, spreadsheets, databases, graphics, web page content preparation or scheduling. Other skills typically include use of a programmable telephone system, audiovisual equipment or the internet. Incumbents must have the ability to exercise independent judgment and exercise discretion regarding confidential matters. Incumbents may provide work direction to other support staff.incumbents must have the ability to exercise independent judgment and exercise discretion regarding confidential matters. Incumbents may provide work direction to other support staff Secretary, Legal Experienced level legal support job, requiring specialized training beyond high school and 2+ years of related experience. Incumbents work under minimal supervision to provide clerical assistance to attorney(s). Duties typically include conducting research and drafting routine reports and involve coordinating special projects and preparation of materials used in litigation Interpreter Responsible for converting spoken statements or written material from one language to another in various settings. The job typically requires a bachelor's degree and 1+ years of experience, or equivalent. Speech interpretation involves listening to, understanding and memorizing content, then reproducing statements, questions and speeches in a different language. This is usually from another language into the mother tongue, but may be on a two-way basis. Written materials may include marketing or technical materials, including web pages. Requires researching specialized vocabulary and terminology Event Planner Coordinates and organizes meetings and special events of various sizes. Plans logistics for conferences, and/or events, with respect to budgets, speakers, entertainment, transportation, facilities, technology, equipment, logistical requirements, printing, food and beverage, and other related issues.

14 COMPUTER OPERATIONS/DATA PROCESSING Computer Operator I Under direct supervision, performs routine duties to operate a computer and peripheral equipment, such as printers and disk drives. Follows detailed instructions, assists higher level operators, and routes error messages to appropriate personnel. Less than 4 years experience Computer Operator II Under general supervision, sets up and operates a computer, handling a wide range of tasks and utilizing programs of varying complexity according to standard procedures. Monitors computer and peripheral equipment, researches error messages, resolves processing problems, and maintains a record of machine operation and production. Capable of completing general phases of sophisticated computer operations. May require fundamental knowledge of programming. Four or more years experience Data Control Clerk Receives and reviews source documents for data input. Checks accuracy and relevance of input and output data by visual examination, by correcting codes, and by batching for computer processing. Verifies output against control totals, reviews format of printouts, and if reports are satisfactory, distributes information to proper departments Data Entry Operator I (Entry) Entry level data entry. The job typically requires high school graduate level reading, communication and math skills and no previous experience, or equivalent. Under close supervision, transcribes data from source documents using data entry devices, or a keyboard, following generally standardized procedures and instructions. Little or no selecting coding or interpreting of data is required. Incumbents refer problems, such as erroneous items or codes and missing information, to a supervisor Data Entry Operator II (Experienced) Experienced level data entry. The job typically requires high school graduate reading, communication and math skills and 2+ years of experience, or equivalent. Under limited supervision, following more complex procedures and instructions, transcribes data from source documents using data entry devices, or a keyboard. May involve selection of codes or interpretation of data entered. Incumbents may solve routine problems such as erroneous items or codes and obtain missing information. More extensive problems are referred to a supervisor Desktop Publishing Operator Experienced desk-top publishing operator job, typically requiring a high school diploma or GED and 2+ years of related training or experience, or equivalent. Duties include preparation of more complex report documents or other printed media and the judgment to lay out pages in a pleasing and efficient manner. Incumbents use advanced features of software publishing applications. Incumbents may prepare web page layouts.

15 SALES/MARKETING SUPPORT Customer Service Representative I (Entry) First of three levels of customer service work. The job typically requires high school graduate reading, communication, math and problem solving skills and no previous experience, or equivalent. Incumbents receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Incumbents follow established procedures and have readily available supervision Customer Service Representative II (Experienced) Second of three levels of customer service work. The job typically requires high school graduate reading, communication, math and problem solving skills and 2+ years experience. Incumbents receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Incumbents require limited supervision Customer Service Representative III (Technical Advisor) Third of three levels of customer service work. The job typically requires an associate or bachelor s degree with 2+ years of experience, or equivalent. Handles the more technical or complex service questions from customers and applies judgment in resolving service, warranty or technical problems falling within established limits of authority and knowledge. Issues of greater impact or technical complexity are researched and presented to management or referred to the appropriate internal experts for resolution. Typical customer questions are focused on account status, technical product application or service information, pricing or adjustments Order Analyst Edits, analyzes, and interprets incoming orders covering a wide scope of company products to clarify missing terminology and supply missing or misstated information. Edits and rewrites orders to expedite impending completion procedures, as needed. Contacts order sources to clarify and correct order discrepancies. Maintains necessary files and records pertaining to prices, discounts, parts, etc Order Clerk Performs routine clerical duties required to complete standard form for orders from customers or company employees for distribution to proper departments, entering stock number, quantity, price, etc. Duties may also include checking with credit department, keeping files of orders received, and sending acknowledgement copy to customers. Does not ordinarily perform such functions as corresponding with customer regarding company products, determining traffic routing, expediting orders, etc.

16 14.25 Sales Correspondent Interprets and analyzes customer inquiries with respect to quotations, terms, applications, service, complaints, etc. Contacts inquiring parties through telephone calls, mail, fax, or other electronic means to provide requested data. Acknowledges customer orders, advises customers on order changes or status, quotes prices, etc. Maintains records and documentation regarding regular correspondence. Assists other customer service personnel as necessary Sales/Marketing Assistant Experienced level sales and marketing administrative assistant job. This job typically requires an associate's degree and 2+ years of experience, or equivalent. Incumbents perform administrative support work specific to sales and marketing department(s). Incumbents assist the department manager and other department staff by performing a variety of support duties, such as data collection, compilation, research, records maintenance, custom reports, sales reports, customer profiles or program reports. Incumbents may assist with preparation of marketing materials, maintain marketing materials inventory, serve as liaison with print shop vendors or distribute literature. Incumbents typically use computer applications for word processing, spreadsheets, databases, graphics, web page content preparation or scheduling. Incumbents may set up audiovisual or telecommunications equipment. Incumbents must have the ability to exercise independent judgment and discretion. Incumbents make non-routine choices within established guidelines, with minimal supervision Graphic Artist Experienced commercial artist. The job typically requires a two or four year liberal arts degree and 3+ years of experience, or equivalent. Incumbents will draw, sketch or modify images of merchandise or models for use in catalogs, advertising, technical manuals, displays or web sites. Incumbents may scan, edit, crop or otherwise modify images. Incumbents may use brushes, air brushes, computer graphics applications or other media to accomplish the desired end result Retail Stock Clerk Retail stock handling job. The job typically requires the ability to follow basic instructions and read labels, but may not require completion of high school. Duties include replenishing stock on retail shelves, applying price tags or labels and disposing of excess packaging material. Incumbents may clean up spills or breakage, inspect merchandise for damage or reorganize goods on the shelf. Some customer contact may be involved, such as answering basic questions or assisting with locating merchandise Cash Register Clerk Customer contact job providing retail cash register checkout service. The job typically requires the ability to follow basic instructions and make basic math calculations, but may not require completion of high school. Duties include scanning or keying product information, preparing sales receipts and handling cash or credit transactions, subject to close supervision. In many cases customer contact is continuous. Incumbents may stock shelves or perform other duties as a secondary part of the job.

17 HUMAN RESOURCES Human Resource Assistant, Non-Exempt Answers routine questions related to personnel administration and interprets policy where clear cut procedures and rules exist. Duties may pertain to a particular aspect of human resources or may be of a generalist nature, such as compiling and maintaining basic personnel statistics, maintaining files of performance appraisals, job descriptions, etc., and handling claims relating to workers' compensation and/or unemployment insurance, prescreening applicants for employment, and compiling statistics for EEO purposes. Performs clerical duties of a unique nature and provides assistance in research areas. Those who perform primarily clerical tasks are not included (see Human Resource Clerk). This position is considered the highest level of non-exempt human resource positions Human Resource Clerk Under general supervision and following established procedures, performs clerical tasks related to the human resource function. Typical duties include recording and filing information about employee addresses and other personal information, wage rates, transfers, promotions, training status, absences, supervisory reports of performance evaluation, etc.; furnishing information from such files to maintain records of employment activity; and assisting in administration of employment tests. May compile routine reports of absences, vacations, employment activity, etc. for authorized persons, on request. Processes forms related to employee group insurance, workers' compensation, and unemployment insurance HRIS Specialist Administers the HRIS system on a daily basis. The job typically requires a bachelor s degree and 1+ years of related experience, or equivalent. Assists system users and performs system maintenance. Develops custom enhancements to existing systems to ensure and improve departmental efficiency. Coordinates operations and acts as liaison with Corporate IS to oversee the continuous processing, handling and storage of human resources data. Implements directed HRIS standards to ensure integrity of HRIS data Benefits Administrator/Clerk, Non-Exempt Under general supervision and following established procedures, performs clerical tasks related to the administration of employee benefit plans, including health insurance, pension/retirement plans, savings plans, and disability plans. Typical duties include assisting employees with claims, calculating benefits, and filing necessary reports. May act as a liaison between insurance company, provider, and employee Recruiting Coordinator Serves as administrative support to the Recruiting Manager and Staffing department in all aspects of hiring and recruiting. Enters and maintains data for an applicant tracking system. Creates and maintains job postings on external job board websites and assists with employee referral process. Also assists with scheduling interviews and making arrangements for applicant travel.

18 MANUFACTURING SERVICES Inventory Control Clerk/Cycle Counter First level of inventory clerical work. The job typically requires math and problem solving skills equivalent to a high school diploma and no experience, or equivalent. Duties include counting inventory at various locations within the organization and matching results with inventory records. Incumbents may attempt to resolve differences by locating product or isolating errors in records. Incumbents use computer terminals or PC's to record data. Incumbents follow established procedures and have readily available supervision Expediter Experienced level expediting. The job typically requires high school graduate math and problem solving skills and 2+ years of related experience, including familiarity with company processes, or equivalent. Duties include locating customer orders and following through to expedite the processing of orders. Incumbents work closely with customer service, production supervisors and schedulers to ensure customer satisfaction and to minimize process disruption. Work requires frequent interaction with others. Incumbents follow precedent and seek supervisory assistance to resolve conflicts Scheduler/Planner, Production I new! First level of three levels of production scheduling work; at this level incumbents are nonexempt. The job typically requires high school graduate level math and problem solving skills and 2+ years of related training and experience. In small companies the individual may be the sole individual performing scheduling duties. In medium and larger companies, the incumbent may work on a segment of the scheduling function, with responsibility for assigned department(s) or product lines. Incumbents communicate frequently with line management and customer service staff regarding the status of orders or projects Scheduler/Planner, Production II new! Second of three levels of production scheduling with responsibility for the technical aspects of scheduling materials, manpower and machines for a production operation. The job typically requires an associate's or bachelor s degree and 3+ years of experience, or equivalent. Duties include preparation of daily and weekly schedules for assigned product lines or departments and for coordination with the overall master schedule. Communicate regularly with purchasing and production staff to adjust schedules to accommodate changes in machine or material availability or staffing. Works under limited supervision and has significant responsibility for efficiency of operations. May provide training and direction to less experienced staff.

19 16.24 Scheduler/Planner, Production III new! Third of three levels of production scheduling with responsibility for the technical aspects of overall coordination of materials, manpower and machine schedules for a production operation. The job typically requires a bachelor s degree and 5+ years of experience, or equivalent. Duties include merging subordinate schedules, often prepared by others, into an overall plan that prioritizes operations based on customer need and operations efficiencies. Requires an understanding of client and production priorities and coordination with account managers and/or production supervisors. Develops the master schedule, using information gathered from multiple sources, to drive daily and weekly materials and production schedules of the facility. Works under management guidance and has total project responsibility for the larger or more complex projects requiring advanced analysis. Provides training and direction to less experienced staff Shipping and/or Receiving Clerk Warehouse clerical/administrative job. The job typically requires reading, math and communication skills equivalent to a high school education and one or more years of related experience, or equivalent. Primary duties are the following: to ship goods from the establishment; prepare records of goods shipped; make up bills of lading; post weight and shipping charges; keep files of shipping records; receive incoming shipments of merchandise or other materials; verify correctness of shipments against bills of lading, invoices, etc.; keep records of goods received; report damaged goods and shortages; route goods to the proper departments. Workers may use bar code readers, computer terminals or other electronic devices. Work may include material handling Stock Clerk Keeps records of quantities of stock or materials in warehouse or stockroom. May also check material records prepared by others. Keeps informed of, and in close touch with, materials or goods on order or in transit and confers regularly with those charged with production or withdrawal of materials from inventory. Charges individuals or departments with inventory withdrawals and with goods received for the use of various departments Traffic Clerk Works under direct supervision in the preparation of tonnage statements and claim forms and the checking of freight bills, file correspondence, and rate schedules. In some cases, under supervision of traffic manager, handles tariff problems and assists in determining the most economical means of shipping Traffic Dispatcher Experienced traffic dispatcher. The job typically requires 2+ years of related training and experience within the shipping or transportation industry, or equivalent. Duties include assigning shipments to common carriers based on optimum service and price; scheduling of routes for company drivers and arranging back-hauls. Incumbents may maintain records of fleet maintenance and schedule service. Incumbents follow precedent, considering objectives, under limited supervision.

20 16.45 Import/Export Clerk Experienced level of import/export clerical support. The job typically requires high school math and problem solving skills and 2+ years of related training and experience, or equivalent. Duties include processing papers necessary to facilitate shipments between international locations. Incumbents obtain necessary permits and prepare tax documents. Works with purchasing or sales to make appropriate arrangements for carriers based on delivery time requirements. PRODUCTION/MACHINE OPERATION Process Machine Operator I (Non-Complex or Helper) First of three levels of process machine operation; highly repetitive machine or process operation following prescribed routine or where the method of operation is obvious. The job typically requires a high school education and the ability to follow demonstrated steps and perform simple adjusting to produce to a general specification, or equivalent. Work typically involves operation of machinery or equipment that is unique to the application and does not require formal training in a trade. All instructions typically given on the job. May inspect and test completed product. Work may involve frequent handling of moderate to heavy materials and may include walking or standing most of the time. Include helpers if no previous experience is required. Report machine tool or plastics machine operation elsewhere Process Machine Operator II (Moderate Complexity) Second of three levels of process machine operation; diversified machine or process operations that are moderately complex, requiring adjusting or aligning to produce a desired outcome. The job typically requires high school level reading and basic math skills and the ability to use common hand tools and operate machinery or equipment that is unique to the application along with less than 2 years of experience, or equivalent. Work does not require formal training in a trade. May inspect and test completed product. May rotate stations in a process. Work involves frequent handling of moderate to heavy components and may include walking or standing most of the time. Report machine tool or plastics machine operation elsewhere Process Machine Operator III (High Complexity) Third of three levels of process machine operation; complex machine or process operations. The job typically requires high school level reading and basic math skills as well as the ability to use common hand tools plus 2+ years of experience, or equivalent. Under limited supervision performs complex work involving considerable adjusting or aligning or considerable application of knowledge of process variables to produce a desired outcome. Work does not require formal training in a trade, although specialized training may substitute for some experience. May plan process steps and direct the work of others. May inspect and test completed product. May rotate stations in a work process and/or is expected to have mastery of all steps in a process. Work may involve frequent handling of moderate to heavy materials and may include walking or standing most of the time. Report machine tool or plastics machine operation elsewhere.