We help bring you closer to the world

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Roderick Porter
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1 We help bring you closer to the world auspost.com.au/internationalbusiness StarTrack International is a business of Australia Post

2 Australia Post International Closer to the world

Delivering your business to the world Australia Post International s global partnership network gives you the solutions to confidently do business everywhere around the world.

3 Delivering your business to the world Australia Post International s global partnership network gives you the solutions to confidently do business everywhere around the world. As your business grows, we can support your online offering by ensuring your products reach your global customers. Every day we deliver more than 300,000 items from Australia to the world, mostly through our extensive network that includes over 4,000 retail outlets. We access 330 international flights each week, covering 3.5 million kilometres, equal to travelling more than 85 times round the world. In addition, our global partnerships expand our reach to more than 328 million delivery points worldwide. Whatever your business need is, whatever product you sell, Australia Post International has a solution to suit and can help take your business to the world. 300,000 items delivered internationally each day 328 million delivery points reached worldwide 330 international flights accessed each week. 3

Connecting you to your customers We have a range of delivery services and products to meet your international delivery needs, that can be tailored depending on the size of your item,

We can also offer you a number of business benefits including: Volume based discounts Lodgement through our extensive retail network or pickups from your business Delivery to rural

4 Connecting you to your customers We have a range of delivery services and products to meet your international delivery needs, that can be tailored depending on the size of your item, the speed or tracking you require. We can also offer you a number of business benefits including: Volume based discounts Lodgement through our extensive retail network or pickups from your business Delivery to rural and remote areas Online preparation of customs documentation A variety of prepaid packaging options Free returns for undelivered items No hidden fees. Our choice of product solutions ranges from premium to economy, offering you a range of prices and delivery speeds for your customers. Australia Post International Closer to the world

5 Premium Trackingˆ Signature on delivery Optional extra cover for loss or damage.* Express Courier International This cost-effective international courier service provides reliable door-to-door delivery of documents and goods up to 20kg to over 190 countries and territories. We offer account-based customers even more generous pricing per item and per gram, as well as complimentary packaging and courier pickups. 2 4 business day metro delivery to major cities Signature on delivery Online end-to-end trackingˆ Extra Cover up to $5,000* Prepaid envelopes, 2kg and 3kg satchels, 5kg, 10kg and 20kg boxes. Standard Trackingˆ Pack and Track International This is a low-cost, non-urgent tracked service for items weighing up to 2kg. Pack and Track International is ideal for online retailers sending to the following key destinations: the United States, United Kingdom, New Zealand, Germany, Singapore and Ireland business day delivery Online tracking.ˆ Signature on delivery Registered Post International When you require proof of postage and signature on delivery, our registered service can deliver your items to over 200 countries. Registered Post International is available for letters and parcels weighing up to 2kg and valued up to $ business day delivery Signature on delivery in most countries Prepaid 500g and 1kg padded bags. Air Mail Optional extra cover for loss or damage.* A convenient and competitively priced standard international mail service for documents and merchandise weighing up to 20kg, with direct, daily despatch to over 200 countries worldwide business day delivery Large range of prepaid envelopes, Postpaks and padded Air Parcelpaks, from 50g DL letters to 20kg parcels Extra Cover up to $5,000 to most destinations.* Economy Optional extra cover for loss or damage.* Sea Mail When speed is not a priority, this is a highly cost-effective solution for international parcels weighing up to 20kg. 2-3 month delivery Low-cost delivery solution Extra Cover up to $5,000 to most destinations.* Direct Access Also available as an inbound service, Direct Access gives you the power to harness local postal networks and establish a business presence in international markets. Ideal for bulk mailouts such as direct marketing, financial statements, dividend cheques or annual reporting Competitive international bulk mail rates Simplified customs clearance Effective response mail handling via local PO Box and Reply Paid services No international markings. * Only to certain countries. ˆ Subject to designated countries. Cover restrictions can vary depending on country. 5

6 Australia Post International Closer to the world

7 Delivering your business to New Zealand Australia Post and New Zealand Post have partnered together to offer you a unique opportunity to grow your business in the New Zealand market. Together we offer you an end-to-end solution to help you expand your business, from customer acquisition and delivery, right through to returns management. Through this partnership, we can support your business growth by providing you with a bespoke customer and market data package, including targeted sales leads and an overview of specific markets in New Zealand. Through our New Zealand offers, we can help your business to: 1 Acquire 2 Reach new customers through market insights and customer data New Zealand consumers through direct marketing and fulfilment capabilities 3 Deliver to New Zealand through our international parcel delivery solutions 7

Acquire new customers Through our partnership with New Zealand Post, we can offer you key insights into the New Zealand market and consumer buying behaviour, helping your business attract new

9 million prospect profiles from New Zealand s largest consumer source, the New Zealand Lifestyle Database Target new customers by location using our geo-demographic tools across the New Zealand

8 Acquire new customers Through our partnership with New Zealand Post, we can offer you key insights into the New Zealand market and consumer buying behaviour, helping your business attract new customers. Our services include: Advanced targeting with 1.9 million prospect profiles from New Zealand s largest consumer source, the New Zealand Lifestyle Database Target new customers by location using our geo-demographic tools across the New Zealand population Access 500 new records per day via our Movers Database Unaddressed Mail to all New Zealand addresses, five days a week including exclusive access to PO Boxes and businesses. Reach New Zealand consumers We can also provide you a range of direct marketing and fulfilment capabilities to help you deliver your message to New Zealand consumers. Australia Post International can work with you or your partners to provide a complete direct marketing solution, helping you to target New Zealand consumers: Prospect data including household address and Database management An innovative suite of high impact direct mail solutions to aid cut-through Mail processing including laser personalisation and barcoding Multi-channel delivery across our national postal network, and SMS platforms Access to optimised postage rates and services to suit your marketing requirements Bundled solutions across data, production and distribution. Australia Post International Closer to the world

Deliver to New Zealand Express delivery solution The Express Courier International New Zealand offer is suitable for small medium sized businesses that are looking to grow in New Zealand.

9 Deliver to New Zealand Express delivery solution The Express Courier International New Zealand offer is suitable for small medium sized businesses that are looking to grow in New Zealand. Australia Post International offers a flat rate Express Courier International price for items weighing up to 2kg. Pricing up to 30kg is available. This offer also includes a courier pick-up, free packaging and is fully tracked with end-to-end visibility, providing you and your customers with that extra peace of mind. The product features include: Access to a $15 flat rate price for items up to 2kg Delivery of items within 2-4 business days # Courier pickup Free packaging (All current Express Courier International packaging options are available to customers) Standard delivery solution For the first time, Australia Post International is offering high volume customers a low cost, tracked delivery solution when sending products to New Zealand. This option is ideal for businesses sending more than 500 parcels per week, requiring tracked products at a low price point. Businesses will benefit from: Delivery of items within 3-6 business days # Tracking (scanning and signature) available in New Zealand only Simple and cost effective returns solution. End to end tracking with signature^ Proof of delivery Extra cover available. # Standard delivery times between metropolitan areas of major cities and excludes time in customs if applicable. May be subject to delay due to causes outside of Australia Post s control. ˆ Subject to designated countries. Cover restrictions can vary depending on country. 9

10 Australia Post International Closer to the world

11 Our global postal alliances We have relationships with 192 postal organisations around the world, as well as strategic alliances with major postal partners. Russia Canada UK Germany France Spain Korea Japan USA China Hong Kong Singapore Brazil New Zealand International parcel services International 2-4 days New Zealand Standard Speed # 3-7 days 3-10 days 2-3 months Compensation Up to $100 Extra Cover* Up to $5,000 Up to $5,000 Up to $5,000 Signature on Delivery* Available with Extra Cover Features Online Trackingˆ Weight Limit 0-20kg 0-20kg 0-2kg 0-2kg 0-20kg 0-20kg Pre-paid packaging 500g, 1kg envelopes 500g, 1kg, 2kg, 3kg satchels 5kg, 10kg, 20kg boxes 1kg satchels for US, UK, NZ 500g padded bag 1kg padded bag Not available Not available * Only to certain countries. # Standard delivery times between metropolitan areas of major cities and excludes time in customs if applicable. May be subject to delay due to causes outside of Australia Post s control. ˆ Subject to designated countries. Cover restrictions can vary depending on country. Weight restrictions can vary depending on country. Please check the International Post Guide on auspost.com.au for relevant duties in the destination country. 11

12 auspost.com.au/internationalbusiness 13 POST The information in this brochure is current as at June 2013 and is subject to change.

Rates Determination. 1 October auspost.com.au

Rates Determination. 1 October auspost.com.au Rates Determination 1 October 2018 auspost.com.au TABLE OF CONTENTS SECTION A PRELIMINARY... 1 Item 1 Interpretation... 1 SECTION B DOMESTIC LETTER MAIL RATES... 4 Item 2 Small Letters (Standard Articles),