DGA Fulfillment Services Inc. Business Opportunities

Transcription

1 DGA Fulfillment Services Inc. Business Opportunities

2 CONTENTS About Us Our Services Why Use DGA Contact Us

3 About Us DGA Fulfillment Services Inc. is a sister company to DGA North American Inc. and was formerly Automated Fulfillment Systems Ltd. In 2011 DGA Fulfillment Services Inc was formed to further complement the DGA service offerings to create a truly comprehensive and compelling marketing service vision for the Direct Response industry in Canada. Since 1989, DGA North American Inc. has been a leading innovator in the Direct Response Marketing field in Canada. We have continually created new ways for our clients to market more effectively and profitably. DGA Fulfillment Services Inc. now rounds out the service offerings of our organization by providing fully customized direct to consumer and retail distribution throughout Canada.

4 Our Services FULL SERVICE IN CANADA DGA Fulfillment Services Inc. is a full-service custom fulfillment facility offering you the professional, efficient and reliable service you expect. As a representative of your business, the relationship we have with you is extremely important to us and is the reason we take pride in delivering top quality services to you and your customers. As a critical touch-point with your customers, DGA Fulfillment Services Inc., has the skill and commitment to take care of your customers as if they were our own. Order Fulfillment/Processing Inventory Management/Warehousing and Storage Parcel Returns Processing Payment Processing, Invoicing and Correspondence Reporting Customer Service Canadian Banking Merchant Facilities Customized Solutions Health Canada Site Licensed

5 Our Services ORDER FULFILLMENT/PROCESSING We specialize in Direct-to-Consumer shipping We can process open, batch and data entry mail orders daily All orders are picked and packed in the most economical way possible to keep your cost down We have the ability to ship in a variety of methods including, Canada Post, couriers, LTL shippers We can take care of trucking and custom clearance needs We have caged compound for valuable items requiring security Our facilities are fully monitored Our staff are fully bonded and screened prior to employment INVENTORY MANAGEMENT/ WAREHOUSING/STORAGE With over 50,000 square feet of warehouse space and racking for pallet storage we can fulfill your storage needs All shipments received are counted, verified and updated daily All products are inspected for quality and accuracy of counts 10 x 10 x 10 square feet refrigerated storage area Daily real time inventory reports are available online

6 Our Services PAYMENT PROCESSING, INVOICING & CORRESPONDENCE Credit Card orders are verified, authorized and settled Advance continuity processing is available Invoicing tailored to your needs We are PCI and PIPEDA compliant REPORTING New technology exclusive to DGA offers fully customized electronic reports by in-house programmers. Includes monthly, weekly even daily reports Our performance-based, project oriented system allows programs to be tracked separately Our reports are available electronically and online Customer Service call handle reporting for each client/program 20 years of experience in managing, executing and reporting on Continuous Programs PARCEL RETURNS PROCESSING We process returns daily via our bar-code system Customer accounts are updated daily as per clients requests

7 Our Services CALL CENTRE Fully Bilingual (English & French) Meets or exceeds Call Centre standards including call handle and talk time 20 CSR Stations On-going training for CSRs on all your products and services CUSTOMIZED SOLUTIONS In addition to supporting your customers we offer hands-on support from our senior management team and designated one point of contact to your business to keep thing easy HEALTH CANADA SITE LICENSED We are a Health Canada Site licensed and GMP compliant facility Save-a-cancel programs available Hours of operation 9am 6pm EST After hours available 24/7 We are able to service the importation and distribution needs of natural health manufacturing clients Our facility and our employees meet or exceed quality standards as established by Health Canada

8 Why Use DGA WE ARE A FULL SERVICE AGENCY... From Direct to Consumer promotions to the fulfillment of your orders One point of contact, we manage it all for you Our turnkey solutions: - Custom clearance - Health Canada site approved - Comprehensive online reporting - Competitive rate guarantee

9 Thank-you!

10 Contact Us DGA Fulfillment Services. 80 Van Kirk Drive Brampton, Ontario L7A 1B1 Canada Phone: Fax: Carol Good Vice President Phone: x 2222 Fax: cgood@dgafsi.com Visit our site: