Aerodrome Safety Awareness
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1 Aerodrome Safety Awareness Platzhalterbild 1/1 Breite Daniel Bircher Safety Officer Operations Zurich Airport
2 Contents 1. Background 2. Legal Basis 3. User Requirements 4. Safety Awareness Concept 5. Examples 6. Way Ahead 2
3 1. Background 270 companies with activities at Zurich airport 60 companies with activities airside (third parties) Non-homogenous airside activities Unique (Zurich Airport Ltd.) with limited control over safety awareness activities of third parties Thus, there is a need to: 1. Assess safety awareness requirements 2. Co-ordinate activities 3. Produce customized products 3
4 2. Legal Basis ICAO Safety Management Manual The certified aerodrome shall develop and maintain formal means for safety communication that ensures all personnel are fully aware of the SMS; conveys safety critical information; and explains why particular safety actions are taken and why safety procedures are introduced or changed. Zurich airport safety policy: Flughafen Zürich AG ensures that employees are provided with safety relevant information. 4
5 3. User Requirements Needs for safety awareness information assessed on the basis of the following data: Online User Survey 2008 (n=324) Runway Safety Survey (n=103) Safety Culture Survey (n=86) Interview with Safety experts (n=20) Benchmarking with Airports (n=16) Analysis of airport related occurrences 5
6 Satisfaction with Safety efforts in own company (n=229) Very satisfied Satisfied Partly satisfied Not satisfied Not satisfied at all 6
7 What type of media should be used? Medienverteilung für Safety Awareness Aktivitäten (n=201) Checklist Online Self-Teaching Programm Flyers Intranet New sletters Posters Infoscreens Video InteractiveTouchscreens Internet Pow erpoint Präsentation Photo Stories Journals Audio Podcast Other
8 Duration of Safety Awareness Activities (N=197) repetitive 2 months 2-3 months 1 month 2-4 weeks 2 weeks 1 week responses 8
9 Safety Concerns to be Adressed (n=187) Vehicle Traffic Human Factors Organisation Aircraft Handling Flight Safety Communication Issues Adverse Weather Conditions 5 0 9
10 Language for Safety Awareness Activities German English French Serbian Turkish Croatian Spanish Portugues Others 10
11 Location for Awareness Campaign / Activitiy (n=195) Other Black Boards Cafeteria, Staff Canteen General Aviation Center Change Cabins Staff Room, Tea Room Rest Room / Toilet
12 4. Safety Awareness Concept for ZRH Safety Awareness Campaigns Safety Awareness Kampagnen Sicherheitskultur Safety Culture Attitude Einstellung SMS Zurich SMS Flughafen Airport Zuerich Sicherheitsverhalten Safety Performance Sustainable Dauerhaft Safety Performance zuverlaessiges Verhalten Sicherheitsbewusstsein Safety Awareness Safety Sicherheitsperformance Performance ZRH ZRH 12
13 Safety Awareness Concept - Subjects Distraction and stress management Accident Prevention Compliance w regulations Safety Distances Routine work Micro sleep and Fatigue Situational Awareness Safety Margins Various VehicleTraffic Human Factors Safety Awareness ZRH Organisational Environment Flight Safety Ground Operations Works at the airport Complex airport layout... Birdstrike reporting Runway Incursion Prevention Airport Hotspots Prevention of FOD... Prevention of injuries Pushback hazards Aircraft fueling hazards Effects of Jet Blast... Low Visibility Ops Slips and Trips Thunderstorms... Adverse Weather Operations Airport Procedures Occurrence Reporting Best practices SMS procedures... 13
14 Safety Awareness Concept - Principles 3-4 Safety awareness activities annually Safety awareness activities in English and German Use of photos, cartoons, pictures of accidents advisable Caution with shock effects Repetitive information is effective De-centralized organisation 14
15 6. Examples 15
16 Ramp Safety: From Incident Data Reporting System Results Near Miss on Apron Incidents Location Time Involved Parties Hotspots Service Roads crossing taxiways Service Roads adjacent to aircraft stands SASCON 10',
17 to Awareness Materials on paper SASCON 10',
18 to a visualization in the Ramp Safety DVD ->go to movie SASCON 10',
19 Runway Safety: From Incident Data pilot error Operational error (ATM) pedestrian / vehicle
20 to Awareness Materials on paper SASCON 10',
21 to a visualization in the Runway Safety DVD ->go to movie SASCON 10',
22 ZRH Safety Newsletter Structure Safety Basics, Case Study Expert Interview or Reportage Occurrences ZRH / Worldwide News Frequency: 3-4 issues per year Previous Themes Low visibility procedures, winter operations, airport construction, airport safety management system Outlook 2010 Short Turnaround Times Fueling Safety Training at the airport 22
23 7. Benefits /Challenges Specific safety Issues are addressed SMS brings added value legal obligation is fullfilled Awareness fades quickly Evaluation of the effectiveness of safety awareness activities Impact on safety culture? 23
24 Getting the right message across... 24
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