People Flow Day Global Report. Focus on quality AROUND THE WORLD

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1 AROUND THE WORLD Focus on quality KONE s fifth annual People Flow Day was held in October During the day teams of KONE employees all over the world went on fact-finding missions to examine the flow of people at customers sites. This year the focus was on quality a vital theme for KONE s business in many ways. This report concludes the teams findings. People Flow Day 2014 Global Report 1

2 Quality in the eyes of our customers "Quality is an important theme for KONE, as one of our targets is to continuously improve our products, services and processes". Since 2010 we have carried out this ethnographic People Flow Day study with a focus on a different theme each year. This time our emphasis was on quality. Quality is an important theme for KONE, as one of our targets is to continuously improve our products, services and processes. The topic of quality is obviously a very relevant one for our customers, and it is ultimately their opinions of our quality that determine our success. During People Flow Day we interviewed about 150 customers around the world to learn about how they view quality and what they consider important. Many customers highlighted the significance of communication, saying that quality is created through cooperation with each other. In addition to properly functioning equipment, a responsive and proactive mindset to handling challenges also came up as an important quality factor for customers. The day provided us with the chance to visit many different building types, ranging from medical facilities, shopping centers and offices to special buildings such as museums. Conducting the study in different kinds of buildings around the world reaffirms our view that each building has different characteristics, and thus has different requirements for effective people flow. Building users perceptions of quality depended greatly on their expectations of the building, which also varied according to building type. For example, the very same elevator that was perceived as luxurious in a mid-income residential building might not be viewed as high quality in a five-star hotel. I am confident that this study will support the development of KONE s quality and advance our expertise as people flow experts. I want to express my gratitude to all the customers who made this event possible. We believe quality starts with each individual, and People Flow Day has certainly helped us in our efforts to promote this mindset within our organization. I hope you too will find the insights in this report interesting and useful. Sincerely, Tomio Pihkala, Executive Vice President, Operations Development, KONE Corporation People Flow Day 2014 fast facts: Organized on October 30 Close to 1,000 KONE employees participated in more than 30 countries About 150 site visits and customer interviews 850 building user interviews Seven types of buildings: medical facilities, retail centers, hotels, residential buildings, offices, transport stations, and special buildings such as educational institutions and youth centers 2

3 KONE employees in the field A team of KONE employees interviewed customers and building users at the Hospital Al Zahra in Dubai on People Flow Day KONE s fifth annual People Flow Day was held on October 30, Close to 1,000 KONE employees around the world carried out this empirical study testimony of KONE s true dedication to people flow. Global mission KONE s vision is to be an expert in transporting people through buildings smoothly, safely, comfortably, and without waiting. To gain deeper insight into what this vision means in practice, hundreds of KONE employees went on fact-finding missions to 150 sites in over 30 countries around the world. They targeted seven types of buildings: medical facilities, retail centers, hotels, residential buildings, offices, transport stations and special buildings such as educational institutions, museums, and exhibition centers. Local insight The teams acted as researchers, talking to customers, interviewing building users, making on-site observations and filling in questionnaires. By studying exactly how, where and why people move in buildings, employees gathered first-hand information that KONE will use to further strengthen its offering and services. This year s report includes six case examples from different locations: China, France, Mexico, Russia, Singapore, and United Arab Emirates. All of the findings are grouped under three main themes, which are product quality, service quality and people flow quality. Quality starts with each individual During this year s People Flow Day, KONE employees observed quality and its role in different building types. Quality is an integral part of KONE s strategy and culture. It is taken into account in all design, manufacturing, installation, and maintenance processes. By doing something completely different from their day-to-day work, KONE employees gained new perspectives on the quality expectations of both customers and building users. People Flow Day provides KONE with an excellent opportunity to strengthen its understanding of customers, and thus bring new depth to its vision. The valuable findings obtained during the day are passed on to relevant functions within KONE with the objective of developing new ways to meet the present and future needs of users and customers alike. Read on to learn more about the KONE teams findings. 3

4 KEY CONCLUSIONS Product Quality Users judge the quality of elevators based on their speed, the smoothness of the ride and usability. Equipment with worn out parts or surfaces can be seen as unsafe. Escalators must be placed in a manner that allows easy entry and exit, and there should be an ample amount of flat area before the steps ascend. Noise leaves a bad impression. KONE Park's showroom in Kunshan, China Doors are expected to provide excellent accessibility and be effortless and intuitive to use. Cleanliness is also a critical aspect. 4

5 GLOBAL FINDINGS: PRODUCT QUALITY Product Quality Findings from People Flow Day indicate that a good quality product is seen as one that combines a wide range of positive attributes from reliability, durability, eco-efficiency and safety to cleanliness, good lighting and aesthetics. The KONE teams and the building users they interviewed agree that a good quality product unites excellent usability with a number of seemingly minor details. Some aspects of a building and the equipment in it may be small or may not require much effort, but they can spell the difference between meeting and exceeding users expectations. Fast, smooth and quiet To building users, a high quality elevator is one that is spacious and operates swiftly, smoothly and quietly. Cleanliness and aesthetic appeal make a difference, and the presence of glass or mirrors is considered a plus. On the other hand, vibrations, noisy doors or inaccurate stopping diminish quality in building users eyes. Perceptions decrease sharply if an elevator is slow, seems unsafe or has worn-out interiors or damaged signalization devices. Usability is vital, and users are critical of elevators that stop at floors to which they had not been called, or if they skip calls. The durability of materials should be given careful consideration as surfaces can sustain damage like dents and scratches from daily use. In addition, some materials accumulate dirt more easily and thus require more work from housekeeping staff. Good hygiene is especially vital in hospital environments where, for instance, fingerprints on elevator buttons are viewed as unsanitary. Visual design should also be planned with a longterm perspective to keep equipment from looking dated after a few years. Easy entry and ride comfort To be seen as high quality, an escalator needs to be reliable, visually pleasing and give a comfortable ride. On the other hand, users assess noisy escalators as being of medium to low quality. They consider it a shortcoming if the escalator s placement makes it difficult to enter or exit, or if the flat area before the steps ascend is too short. They also expect handrails to move at the same pace as the steps. Building staff note that elderly people should be taken into account when setting the escalators speed. Some see the misuse of the emergency stop button as an important issue. Usability and accessibility Doors play a major role in shaping peoples first impressions of a building. Building users and KONE teams alike favor doors that are clean, spacious, made of glass and without thresholds. Automatic or hands-free solutions where users don t need to adjust their walking speeds are also preferred. Users welcome doors that let light into the building and allow them to survey outdoor traffic before they exit. Other common expectations include the ability to prevent the entry of cigarette smoke and other fumes as well as cold air. In warmer countries, the option to keep doors open is a popular feature, facilitating a smooth flow of traffic during peak hours or when transporting bulky items like furniture or merchandise. An escalator needs to give a comfortable ride to be seen as high quality. "It s good that doors open automatically I have no need to think about them. (Building user, Finland) "If the elevator car is small and the temperature is too hot, I prefer to take the stairs instead. (Building user, India) 5

6 CASE: KONE PARK OFFICE BUILDING, KUNSHAN, CHINA A flagship site KONE Park in Kunshan, China, is KONE s largest manufacturing unit. Nine hundred people work in the office building, which also hosts guests from all over the globe. For KONE, ensuring excellent people flow at this key site is of the essence. The showroom features a KONE TravelMaster escalator. KONE Park in Kunshan, office building Customer: KONE Corporation Built in 2012 The five-story office building covers a total area of 4,300 square meters 4 KONE S MonoSpace elevators 1 KONE MiniSpace elevator 3 KONE N MiniSpace elevators 2 KONE S MiniSpace elevators 1 TranSys freight elevator 1 KONE TravelMaster escalator A LEED Gold-certified facility A KONE flagship location, KONE Park is made up of an engineering facility, three elevator factories and an escalator factory. In addition, an office building houses business functions such as the administrative, financial and R&D departments. Guests are often hosted at the site, and in 2013, over 8,000 people visited the building. All KONE s corporate functions and all of its production units are ISO and ISO 9001 certified. KONE Park has also been recognized for its environmental efficiency with a LEED Gold certification. The facility received full points in both water efficiency, and innovation and design in the LEED rating system by the highly respected US Green Building Council, which provides third-party verification for green buildings. Efficient handling of people flow starts even before people arrive at the KONE facility. Because a large proportion of personnel commute from Shanghai each working day, KONE has organized shuttle buses to take them to and from work. It takes about an hour and a half to arrive at KONE Park by road from Shanghai s bustling center. There are some special requirements at the KONE Park as well. The guests need people to escort them in the building, and some departments, such as R&D, are normally off limits. Automatic doors at the entrance may enhance efficiency The building has a large number of different KONE elevators, which the team described positively as very fast and easy to use. There is also a showroom featuring a selection of KONE elevators and one KONE TravelMaster escalator with stylish and innovative designs. The KONE team that assessed the office building noted that the two doors at the main entrance were somewhat heavy and slow moving. In addition, they recommended that automatic doors could enhance access control and also improve security within the building. Employees and visitors at KONE Park rely on numerous elevators in the building. KONE team members at the Kunshan manufacturing and R&D site. 6

7 CASE: HOTEL DOUBLETREE BY HILTON, NOVOSIBIRSK, RUSSIA Coming in from the cold With no cover from the strong arctic wind, the temperature in Novosibirsk, Russia can get as low as 40 Celsius in the winter. Hilton s modern Doubletree Hotel offers a warm welcome to all travelers in the heart of this chilly Siberian metropolis. In the heart of the city The Doubletree by Hilton is one of Novosibirsk s finest hotels and a popular choice for accommodation for people traveling to Russia s third most populous city, which is located in southwestern Siberia. Securing reliable people flow is very important for the Doubletree, which has an average occupancy rate of 80 percent. The lobby, the heart of any hotel, is spacious and beautifully lit, and the elevators are conveniently located. Guests interviewed in the building commented to the KONE team that the automatic revolving doors at the main entrance moved a bit too fast and could also be larger in size. The overall look of the hotel and its equipment is modern and fashionable. Although the hotel is well insulated and fully heated, the frigid outside temperatures can have an effect on the equipment. Sometimes people experience sparks of static electricity when touching landing call buttons or the operating panels inside the elevators. This is due to the combination of cold outdoor conditions and dry, heated indoor air, which can lower the relative humidity and promote static electricity. Quality is connected to comfort The facility manager was pleased with KONE s elevators in general and was appreciative of the quick response on service requests. He voiced the wish for spare parts to arrive as quickly as possible. He recommended that KONE establish a wider stock of spare parts in each region to speed up dispatching. Doubletree s facility manager defined quality as something you should not have to think about. In his opinion, it is when the equipment works reliably and comfortably and you forget about the building s system that you know you have a quality product. KONE team members at the Doubletree by Hilton. Doubletree by Hilton Customer: Russian Development Company, CJSC Opened in rooms, total area of 6,000 square meters on nine floors 10 KONE Monospace special elevators The lobby of the hotel is beautifully lit and spacious. The Doubletree by Hilton is a popular choice for accommodation for people traveling to Novosibirsk. 7

8 KEY CONCLUSIONS Service Quality Reliability and maximum availability of the equipment are cited as the clearest indicators of quality. Regardless of preventive maintenance, when issues arise, customers depend on a quick response and for problems to be solved effectively at the root cause. Clear, accurate and timely communication on the status of maintenance enables building managers to effectively satisfy building users demand for information. Palms residential building in San Francisco, USA 8

9 GLOBAL FINDINGS: SERVICE QUALITY Service Quality Reliability and proactivity in maintaining smooth people flow, a quick response to issues, flexible service, and clear communication these are some of the key expectations customers have in common with regard to service quality. Constant availability and flawless operation Majority of the customers KONE teams interviewed were facility managers supervisors responsible for uninterrupted operations in buildings. It is logical that they cite reliability and maximum availability as key indicators of service quality. Building managers ensure reliability through the careful selection of subcontractors, with some opting to partner only with those that fulfill certain criteria, such as ISO standards. Equipment and service performance are measured systematically by monitoring availability and the number of call-outs. In order to maintain building quality for years to come, customers need to plan for maintenance and budget for modernization in advance. Therefore, they appreciate when service providers proactively recommend repairs. Preventive maintenance is especially important for customers in the retail and transport segments where avoiding disruptions during peak times is critical. Quick response and flexibility In the event that issues arise, customers have high expectations with regard to the speed at which problems are solved. At the very least, they require service providers to deliver according to agreed terms on reaction times. A number of customers check maintenance logs for first-time-fix rates and recurring issues to assess whether root causes behind issues are effectively resolved. Some suggest that a wider range of spare parts could be stocked at local KONE branches to shorten waiting times for replacements. In general, customers prefer to define the times when preventive maintenance takes place. Therefore, flexible terms are a deciding factor in the selection of suppliers. Many customers told the KONE teams that they tend to remember the instances when subcontractors have exceeded their expectations. Clear and accurate communication Building users demand constant and accurate information from facility managers. For this reason, customers in turn count on updates on the status of maintenance from subcontractors to be timely and easy to understand. In addition to requiring a clear point of contact, they also depend on the service personnel who receive their calls to be familiar with the building and its service history. Building managers appreciate having the same knowledgeable technician visit the building every time. Those in charge of high-end properties expect the service provided by subcontractors to match the building in terms of quality. This applies to all aspects, including the service technicians behavior and attire. Facility managers prefer having the same knowledgeable technician visit every time. "KONE communicates using easily understandable, not too complicated language and clearly specifies the time needed for repair". (Customer, Finland) "I appreciate only having to ask once". (Customer, Australia) 9

10 CASE: NICE CÔTE D AZUR INTERNATIONAL AIRPORT, NICE, FRANCE Every second counts Nice Airport is France s second biggest air travel facility after Paris, handling over 11 million passengers each year. There s very little room for error every moment a passenger spends moving from point A to B could decide whether they make it on time for their flight. The KONE team observing escalators at the airport. Nice Côte d Azur International Airport Customer: Nice Airport Terminal 1 is currently being renovated. Several elevators were modernized in Total area of 3.7 square kilometers 80 elevators maintained by KONE, 15 of which are KONE MonoSpace elevators, and one TravelMaster 110 escalator. 6 more MonoSpace elevators coming in Efficiency and security are paramount In addition to the millions of travelers moving in and out of Nice Airport, the sprawling facility also employs 600 people in total. To provide the outstanding service for which the airport is famous, employees also have to be able to move around with speed and ease. As with many large airports, there s a seemingly ceaseless flow of people, not only between floors but also across the distances between departure halls and terminals. For this reason, elevators, escalators and autowalks, as well as shuttle buses are needed. Another distinct challenge is the constant evolution of security needs. The requirements for security are high and there are numerous areas where access is restricted. Despite these circumstances, people have to be able to move quickly and effortlessly, whether they are in transit or going about their workday. Increasingly automated The KONE team noted that people flow in the building was more than sufficient. For the elevators, there has been a 20 percent drop in call-outs over the last ten months. A KONE technician is on site at all times for maintenance and to attend to any problems that could occur. The head terminal manager was pleased with KONE s service, but also noted that currently about 80 percent of breakdowns have been noticed by the elevator users and not the maintenance staff. The customer mentioned that they would be interested in adding an automatic system which detects malfunctions in real time so that action can be taken as quickly as possible. In developing Nice Airport, automation is the name of the game. The goal of management is to have all processes automated at the facility within the next five to ten years. Everything from security checks to boarding will eventually be handled automatically, so the flight attendant would be the first human contact a traveler would have at the airport. Nice Airport handles over 11 million passengers each year. 10

11 CASE: ACUARIO INBURSA, MEXICO CITY, MEXICO Underground waterworld Mexico City s first aquarium, Acuario Inbursa, fascinates and inspires visitors over four floors, three of which are underground. The aquarium has enjoyed a high level of interest since its opening in June 2014, up to 5,000 visitors have flocked in daily to see the over 3,000 fish and other sea creatures living in the building. The maritime atmosphere and underwater wildlife attract visitors to Acuario Inbursa. Acuario Inbursa Customer: Grupo Carso Built in 2014 Total area of 3,100 square meters on four floors 3,000 5,000 daily visitors 2 KONE MonoSpace elevators and 3 KONE TravelMaster 110 escalators New and popular Opened in 2014, the Acuario Inbursa is Mexico City s first aquarium and one of the largest in Latin America. The 3,100 square meter building has four levels, which can be accessed with the help of elevators and escalators. The popularity of the aquarium has taken the owners by surprise, and the building is often teeming with eager visitors. On weekdays most of these are school groups, while on weekends mainly families come to marvel at the wide range of underwater wildlife in the aquarium. Visitors of all ages frequent the aquarium. This means that elevators are in high demand. The tour at the aquarium starts with an elevator ride down to the bottom floor, from where visitors continue their journey to the upper levels. Escalators are the primary means of moving people upwards inside the building, and in order to use the elevators people need to deviate from their route and take a shortcut back to the elevators. As the aquarium tends to get crowded, some visitors opt to take the shortest way up and use the escalators instead, even with strollers. In order to avoid this, one solution could be to install clearer signs instructing people with strollers towards the elevators. The escalator passage is dimly lit, as one would expect in an aquarium. LED lighting could improve visibility without disturbing the underwater atmosphere. Service is always close at hand The aquarium is located in the Nuevo Polanco neighborhood where many museums, restaurants and theaters have opened. With such heavy use, the escalators and elevators require daily cleaning and maintenance, tasks that are often carried out after opening hours. Besides the aquarium, the customer Grupo Carso has many other buildings in the area, all of which are maintained by a KONE service team based in a service center nearby. In case of a possible call-out, KONE s technicians arrive quickly, usually within ten to fifteen minutes. They work in three different shifts, which means that service is available 24 hours a day. KONE team members conducting an interview on People Flow Day. The aquarium's elevators are in high demand. 11

12 KEY CONCLUSIONS People Flow Quality Effective signage is highly valuable in assisting users as they navigate within buildings. Wider entrances, the addition of elevators, escalators and automatic doors as well as improved guidance for users all aid in preventing congestion in some of the busiest areas. Customers count on the reliability of equipment and service as well as preventive maintenance to avoid equipment breakdowns. De Rotterdam building in Rotterdam, The Netherlands 12

13 GLOBAL FINDINGS: PEOPLE FLOW QUALITY People Flow Quality People flow quality is strongly linked to the quality of buildings not only to how well they are planned, but also to how users perceive them. Key considerations include the amount and use of space as well as traffic handling in busy areas, especially during peak times. Effective signage and different flows for people and goods Signage and the successful separation of flows of people and goods are critical concerns in many of the buildings KONE teams studied on People Flow Day. For users in office buildings for example, way finding can be challenging due to factors like the complex layouts of premises, large numbers of tenants as well as the inadequacy of signage. In ensuring smooth flows of traffic in buildings, preventing congestion is critically important. Bottlenecks can stem from a range of factors such as security checks at main entrances, revolving doors, inadequate space in lobbies as well as long waiting times for elevators and peak lunch hours. In larger structures, restaurants as well as supermarkets tend to attract higher volumes of people. Some solutions that KONE teams suggest for preventing congestion are the installation of automatic doors, the addition of elevators, and better guidance for building users. In general a larger number of elevators contributes to shortening waiting times for people traveling between floors. Wider entryways also help reduce traffic jams, and facilitate swifter evacuation in emergency situations. When asked about upcoming trends, customers are interested in developments that enable better integration to access control systems as well as other systems in the building. Easy-to-use and intuitive applications like touch screens appeal to building users. Diverse requirements In all of the building segments, the availability of elevators, escalators and doors is seen as a clear contributor to the quality of people flow. Some residential buildings have the same high requirements with regard to quality as hotels do, with customers emphasizing the importance of reliable equipment and proactive maintenance. Customers in hospitals demand equipment and service to be consistently reliable, as downtime can seriously hinder the movement of patients and medical staff. As with hospital buildings, special buildings depend heavily on elevators to transport visitors with mobility aids like wheelchairs. As for hotels, effective traffic management during peak times reflects positively on the quality of the establishment, whereas breakdowns are thought to undermine a hotel s image. Customers in retail rely on equipment to always be in good working order, especially during weekends and holidays. Across the different segments, customers value preventive maintenance as a means to avoid breakdowns. This is particularly true in public transportation, where peaks in traffic can occur throughout the week. Intuitive applications like touch screens are an upcoming trend in modern buildings. Quality is a way of life in the hospitality industry. To retain customer loyalty, even the smallest issue should take maximum priority. Every part of the building should be spotless. (Customer, India) Every breakdown needs a quick turnaround as it will affect the flow of guests. Elevators must be wellmaintained at all times. (Customer, Singapore) 13

14 CASE: SHOPPING CENTER LIANG COURT, SINGAPORE In the land of shopping malls Liang Court, a mall managed by AsiaMalls Management Pte Ltd, is located in busy Clarke Quay, offering a wide array of services from restaurants to a popular supermarket. To improve people flow and increase the center s attractiveness in a highly competitive field, four autowalks were installed when the mall was renovated. A cool haven Famous as a shopping destination, Singapore is a land of dozens of retail centers. In the urban environment of the city state, these are places people often go to eat, shop, or just enjoy the air-conditioning and cool off from the humid tropical conditions. Liang Court was opened in Over the years, many enhancements have been made to the mall. Recent ones include four autowalks that were added to improve people flow in the property. Since their installation, the autowalks have experienced heavy use. Liang Court is not just a popular place to go shopping. Its central location also puts it in the path of patrons heading for the many restaurants and pubs in the surrounding areas. The mall s numerous visitors are made up of expatriate residents, locals and tourists alike. Smooth traveling People flow in Liang Court is smooth despite the heavy usage of the equipment from shoppers who visit the mall. In the rare case of a call-out, the facility manager notes that KONE's response and service have been quick and efficient. During the KONE team s visit on People Flow Day, some shoppers commented that their carts tended to slip when they were using the autowalk. KONE team checked the equipment but found the pallets to be in good condition. They suggested that the issue might be resolved by checking the shopping carts tires for wear and tear and replacing any that are worn out. The mall s visitors are made up of expatriates, locals and tourists alike. Liang Court Shopping Center Customer: ARMF II (Liang Court) Pte Ltd Opened in 1983, the latest renovations have been made in 2008 and 2011 Total area of 25,600 square meters on 5 floors, and 1 basement level 102 shops 4 KONE autowalks and 1 KONE Monospace service elevator Autowalks hasten the flow of traffic between floors. Liang Court celebrated its 30th anniversary in

15 CASE: HOSPITAL AL ZAHRA, DUBAI, UNITED ARAB EMIRATES A five-star healthcare facility In addition to providing top-level medical care, Dubai s Al Zahra hospital also puts a strong focus on offering well-appointed facilities and personalized service. The result is a hospital with the ambience of a leading hotel. The KONE team observed that faultless people flow is essential in providing premium medical care and comfort for patients at Al Zahra Hospital. Al Zahra Hospital Customer: Al Zahra Hospital in Dubai Opened in 2013 Total area of 58,000 square meters, hospital 32,500 square meters 187 beds on seven floors 16 KONE MonoSpace elevators A hospital with a hotel feel Is it a hotel lobby or a hospital reception? A first-time visitor might feel a bit perplexed when walking into the Al Zahra Hospital. The private medical facility aims to give patients the feeling of a luxurious hotel. For the most privileged guests, VIP rooms make the time spent in the hospital even more comfortable and carefree. In addition to serving locals, Al Zahra Hospital also caters to patients from all over the United Arab Emirates and sometimes even further afield. Competition among the best private hospitals in the region is fierce, so to maintain the facility s high standing, investing in service and amenities is vital. Separate elevators for staff and visitors During their visit, the KONE team observed a faultless flow of people in the hospital, starting from the entrance, which is equipped with both manual and automatic doors. After entering the main lobby, the elevators were very easy to find. To avoid disrupting their important tasks, separate elevators transport the busy medical staff between floors. These are located in a different area of the building from the elevators that are designated for patients and visitors. At the moment, a total of 16 KONE elevators help secure smooth people flow at Al Zahra. However, visitors interviewed by the KONE team commented that guests elevators could be even faster. They also noted that greater attention could be paid to maintaining the spotlessness of the elevators, specifically the metallic surfaces of car operating panels, which have a tendency to show fingerprints. Because accessibility regulations were carefully followed when planning the hospital, people using mobility devices or those with disabilities are able to travel around the facility freely. An additional five new elevators will be installed to help maintain the efficient flow of traffic in the building when the rest of the hospital is completed. A KONE employee interviewing a member of the building's staff at Al Zahra Hospital. Elevators for patients and visitors are located in the main lobby. 15

16 KONE provides innovative and eco-efficient solutions for elevators, escalators, automatic building doors and the systems that integrate them with today s intelligent buildings. We support our customers every step of the way; from design, manufacturing and installation to maintenance and modernization. KONE is a global leader in helping our customers manage the smooth flow of people and goods throughout their buildings. Our commitment to customers is present in all KONE solutions. This makes us a reliable partner throughout the life cycle of the building. We challenge the conventional wisdom of the industry. We are fast, flexible, and we have a well-deserved reputation as a technology leader, with such innovations as KONE MonoSpace, KONE EcoMod and KONE UltraRope. KONE employs over 43,000 dedicated experts to serve you globally and locally. KONE Corporation This publication is for general informational purposes only and we reserve the right at any time to alter the product design and specifications. No statement this publication contains shall be construed as a warranty or condition, express or implied, as to any product, its fitness for any particular purpose, merchantability, quality or representation of the terms of any purchase agreement. Minor differences between printed and actual colors may exist. KONE MonoSpace, KONE EcoDisc, KONE Care and People Flow are registered trademarks of KONE Corporation. Copyright 2015 KONE Corporation. 7871