Course Outline. Code: MGT233 Title: Retail Supply Chain Management

Transcription

1 Faculty of Arts, Business and Law School of Business Teaching Session: Semester 2 Year: 2017 Course Coordinator: Dr Bishnu Sharma Office No: K2.15 Phone No: bsharma@usc.edu.au Course Outline Code: MGT233 Title: Retail Supply Chain Management 1. What is this course about? 1.1 Course description In delivering the best value to consumers, retailers today are not just a channel partner for moving goods from manufacturers to consumer, but they often control entire supply chains. They are involved in organising and managing key in the supply chain from production to consumption. This course focuses on examining particularities of retail supply chains, e.g., how retailers understand their customers expectations and respond through effective supply chain management. 1.2 Course content The course covers the following: Retail Industry; Retail competition, organisations and formats; Retail strategic planning and management; Retail customers/demand Various aspects of retail supply chain management I, II and III (e.g. types of supply chains, retailersupplier relationships, collaboration, merchandising buying and handling, store layout and design, supply chain constraints, postponement and efficient consumer response ECR ); Retail customer service; Managing retail performance; Retail innovation, technologies and information systems, Future of retailing. 2. Unit value 12 units

2 Page 2 3. How does this course contribute to my learning? Specific Learning Outcomes On successful completion of this course you should be able to: Demonstrate an understanding of relevant retail supply chain channel formats. Explain different retail supply chain industry drivers. Apply supply chain knowledge to retail situations. Assessment Tasks You will be assessed on the learning outcome in task/s: 1, 2 and 3 Empowered. Knowledgeable. Graduate Qualities Completing these tasks successfully will contribute to you becoming: 1, 2 and 3 Empowered. Knowledgeable. 2 and 3 Creative and critical thinkers. Sustainability-focussed. Analyse retail supply chains. 2 Creative and critical thinkers. Empowered. 4. Am I eligible to enrol in this course? Refer to the Coursework Programs and Awards - Academic Policy for definitions of pre-requisites, co-requisites and anti-requisites 4.1 Enrolment restrictions 4.2 Pre-requisites 4.3 Co-requisites 4.4 Anti-requisites 4.5 Specific assumed prior knowledge and skills Basic supply chain knowledge recommended, but not a pre-requisite. 5. How am I going to be assessed? 5.1 Grading scale Standard High Distinction (HD), Distinction (DN), Credit (CR), Pass (PS), Fail (FL)

3 Page Assessment tasks Task Assessment Tasks No. Individual or Group Weighting % What is the duration / length? When should I submit? Where should I submit it? 1 In-class Test Individual 20% 30 minutes Friday, Week 5 In tutorial 2 Retail SCM Written Report Group 40% 3000 Words Friday, Week 12, 5pm Via Safeassign on Blackboard 3 End of semester Individual 40% 2 hours Central In exam venue exam examination period 100% Assessment Task 1: In-class Test Goal: The goal of this test is for you to demonstrate an understanding of various relevant retail supply chain concepts/dimensions/formats and explain different retail supply chain industry drivers. Product: Test, which may consist of multiple choice, true/false, and short answer questions based on the first 4 weeks of lecture material. Format: Individual assessment Criteria Demonstrated understanding of relevant retail supply chain channel formats. Explanation of different retail supply chain industry drivers. Generic skill assessed Skill assessment level Problem solving Assessment Task 2: Retail SCM Written Report Goal: Product: Format: Demonstrate an understanding of various relevant retail supply chain concepts/dimensions/formats, explain different retail supply chain industry drivers, and analyse and apply supply chain knowledge to retail situations. Retail SCM written Report This is a group assessment. The details of assignment tasks will be made available in your Workbook. This information will also be made available on Blackboard in week 1. You should submit your group assignment via Safeassign on Blackboard on or before Friday 5.00pm (AEST) Week 12. Criteria Demonstration of an understanding of various relevant retail supply chain concepts/dimensions/formats. Explanation of different retail supply chain industry drivers. Application of supply chain knowledge to retail situations. Analysis of retail supply chains. Marks will be allocated using the marking guide which will be made available on Blackboard (please check your WORKBOOK on blackboard for the details of marking criteria). The assessment criteria also include: logical development of arguments in presenting your analysis, generation of conclusions and recommendations, error free writing with appropriate formatting, use of relevant credible sources and appropriate referencing style, collaboration among group members (peer evaluation report)

4 Page 4 Generic skill assessed Collaboration Problem solving Skill assessment level Assessment Task 3: End of semester exam Goal: Demonstrate an understanding of various relevant retail supply chain concepts/dimensions/formats, explain different retail supply chain industry drivers and apply supply chain knowledge to retail situations outlined in an exam. Product: Exam Format: Individual - A 120 minute end-of-semester exam will be held during the central exam period. Criteria The marks for each question will be indicated in your exam paper. For marking consistency, a marks moderation meeting will be held with all markers. The following criteria will be used for assessment: Demonstration of an understanding of various relevant retail supply chain concepts/dimensions/formats Explanation of different retail supply chain industry drivers Application of supply chain knowledge to retail situations Generic skill assessed Skill assessment level Organisation Applying technologies 5.3 Additional assessment requirements Plagiarism In order to minimise incidents of plagiarism and collusion, this course may require that some of its assessment tasks, when submitted to Blackboard, are electronically checked through SafeAssign. This software allows for text comparisons to be made between your submitted assessment item and all other work that SafeAssign has access to. Eligibility for Supplementary Assessment Your eligibility for supplementary assessment in a course is dependent of the following conditions applying: a) The final mark is in the percentage range 47% to 49.4% b) The course is graded using the Standard Grading scale c) You have not failed an assessment task in the course due to academic misconduct 5.4 Submission penalties Late submission of assessment tasks will be penalised at the following maximum rate: 5% (of the assessment task s identified value) per day for the first two days from the date identified as the due date for the assessment task. 10% (of the assessment task s identified value) for the third day 20% (of the assessment task s identified value) for the fourth day and subsequent days up to and including seven days from the date identified as the due date for the assessment task. A result of zero is awarded for an assessment task submitted after seven days from the date identified as the due date for the assessment task. Weekdays and weekends are included in the calculation of days late. To request an extension you must contact your course coordinator to negotiate an outcome.

5 Page 5 6. How is the course offered? 6.1 Directed study hours On campus Lecture: 2 hours per week On campus Tutorial: 1 hour per week 6.2 Teaching semester/session(s) offered Semester Course Teaching What key concepts/content will I Week / learn? Module 1 Retail Industry: Various Perspectives Context for retail supply chain management: what it is and what kind of changes the industry is experiencing 2 Retail Strategic Planning and Management Strategy: what it is, strategy formulation and implementation, value chain, logistics and distribution 3 Retail Customers / Demand Customer types, expectations, ethnic, geographic, population, social and economic trends 4 Retail Competition, Organisations and Formats Models and evolution of retail competition, future changes, ownership structures, networks, and formats, 5 Retail Supply Chain Management I Types of supply chains, retailersupplier relationships, collaboration, merchandising buying and handling, store layout and design, supply chain constraints,, postponement and efficient consumer response(ecr) What will I engage in to learn the concepts/content? Directed Study Independent Study Activities Activities Lecture only no Chapter 1 Textbook tutorial in week 1 In-Class Test Chapter 2 Textbook Chapter 3 Textbook Chapter 4 Textbook Plus Chapter 5 Textbook 6 Retail Supply Chain Management II Types of supply chains, retailersupplier relationships, collaboration, merchandising buying and handling, store layout and design, supply chain constraints, postponement and efficient consumer response(ecr) Chapter 9 Textbook

6 Page 6 7 Retail Supply Chain Management III Types of supply chains, retailersupplier relationships, collaboration, merchandising buying and handling, store layout and design, supply chain constraints, postponement and efficient consumer response(ecr) 8 Market Selection and Retail Location Analysis Market segmentation, reaching a target market, site analysis and selection Chapter 13 Textbook Chapter 7 Textbook 9 Retail Customer Services Common customer services and determination of their levels, retail sales process, customer service and sales enhancement 10 Monday, 2 nd October Queen s Birthday Public Holiday Managing Retail Performance Merchandise budget, beginning of the month (BOM) and end of the month (EOM) inventories, retail pricing 11 Retail Innovation, Technologies, Information systems Key retail innovations and technologies, e.g. Supply chain security and tracking, RFID, CRM, ECR, CPFR, EDI, POS, EFTPOS Mid Semester Break 12 Retail s Future Reframing retail strategy, three eras of retailing, service-dominant logic, customer centricity, and importance of continuous learning Submission of Written Assignment Retail SCM Report Chapter 12 Textbook Chapters 8 and 10 Textbook Relevant materials compiled from various sources Chapter 14 Textbook 13 Revision and Exam Format Study Period Central Examination Period End of Semester Break No new material

7 Page 7 Please note that the course may be subject to variation. 7. What resources do I need to undertake this course? 7.1 Prescribed text(s) Please note that you need to have regular access to the resource(s) listed below: Author Year Title Publisher Dunne, P.M., Lusch, R.F. and Carver, J.R. 2014, 8 th edition Retailing South-Western Cengage Learning: Mason 7.2 Required and recommended readings Lists of required and recommended readings may be found for this course on its Blackboard site. These materials/readings will assist you in preparing for tutorials and assignments, and will provide further information regarding particular aspects of your course. 7.3 Specific requirements None 7.4 Risk management Health and safety risks have been assessed as low. It is your responsibility to research and understand risks of specific courses and to review the USC s health and safety principles by viewing the online induction training for students. 8. How can I obtain help with my studies? In the first instance you should contact your tutor, then the Course Coordinator. Additional assistance is provided to all students through Peer Advisors and Academic Skills Advisors. You can drop in or book an appointment. To book: Tel: or studentcentral@usc.edu.au 9. Links to relevant University policies and procedures For more information on Academic Learning & Teaching categories including: Assessment: Courses and Coursework Programs Review of Assessment and Final Grades Supplementary Assessment Administration of Central Examinations Deferred Examinations Student Academic Misconduct Students with a Disability Faculty specific information In person: Sippy Downs - Student Central, Ground Floor, Building C USC SouthBank - Student Central, Building B, Ground floor (level 1) USC Gympie - Student Central, 71 Cartwright Road, Gympie USC Fraser Coast - Student Central, Building A Tel: studentcentral@usc.edu.au