2017 APCO/NENA Symposium. PIAL Updates

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1 2017 APCO/NENA Symposium PIAL Updates Effective January 1, 2017 Randy Loe PIAL Municipal Field Representative Supervisor

2 PPC Classification Breakdown Credit Correlation Chart Previous FSRS New FSRS Receiving and Handling Fire Alarms 10 Emergency Communications 10 Fire Department 50+ Fire Department 50+ Water Supply 40 Water Supply 40 Community Risk Reduction 5.5 Total 100+ Total Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 2

3 Communications Credits Credit Correlation Chart Previous FSRS New FSRS Telephone Service 2 Emergency Reporting 3 Operators 3 Telecommunicators 4 Dispatch Circuits 5 Dispatch Circuits 3 Fire Alarm Total 10 Communications Total 10 Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 3

4 Emergency Reporting No Longer Creditable: Review of Telephone Lines Number of Lines & Progression Review of Telephone Directories Review of Recording Device Incoming Calls and Radio Traffic Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 4

5 Emergency Reporting (3.00 Points Possible) Focus is Now on Equipment Used to Receive and Process Alarms Basic or No Service: 0.30 points possible Enhanced Service: 3.00 points possible Multiple PSAPs will be Evaluated (if Applicable) Credit is based on least creditable system Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 5

6 Enhanced Features and Credits Available Enhanced Credit: points Wireless Phase I using Static ALI Functionality: 10 points The PSAP is Phase 1 wireless-capable for at least one wireless service provider (WSP) in the jurisdiction or has made a valid formal request for Phase 1 wireless service with the WSPs doing business in its jurisdiction. Wireless Phase II using Dynamic ALI Functionality: 15 points The PSAP is Phase 2 wireless-capable for at least one WSP in the jurisdiction or has made a valid formal request for Phase 2 wireless service with the WSPs doing business in its jurisdiction PSAPs with Phase II Functionality will get credit for both (25 points) Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 6

7 Enhanced Features and Credits Available Static Voice Over Internet Protocol using with Static ALI Functionality (SVoIP): 10 points The PSAP is capable of receiving and processing static VoIP calls with associated call back number and caller location information. Nomadic Voice Over Internet Protocol using with Dynamic ALI Functionality (NVoIP): 15 points The PSAP is capable of receiving and processing VoIP calls utilizing dynamic ALI updates (callback number and caller location information. PSAPs with Nomadic Functionality will get Credit for Both (25 points) Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 7

8 Enhanced Features and Credits Available Basic Computer-Aided Dispatch (CAD): 5 points The PSAP provides its telecommunicators with software to assist in initiating calls for service, dispatching, and maintaining the status of responding resources in the field. Cad with Management Information System (MIS): 5 points The PSAP has the ability to automatically accept, display and plot caller location data on an electronic map display (GIS) and access historical incident information. CAD with Interoperability: 5 points The PSAP can transmit call information directly to responders, alternate PSAPs and others. PSAP has the ability to provide data and interoperate electronically with other agencies and communications centers. Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 8

9 Enhanced Features and Credits Available Geographical Information System (GIS/AVL): 15 points The PSAP uses a fully integrated CAD/GIS management system with automatic vehicle location (AVL) integrated with a CAD system providing dispatch assignments. Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 9

10 AVL/GIS Credits NFPA Requirements NFPA 1221: The CAD system shall recommend units for assignment to calls The system shall ensure that the optimum response units are selected The CAD system shall allow the telecommunicator to override the CAD recommendation for unit assignment The CAD system shall have the ability to interface with a map display system The map display system interface shall have the ability to accept spatial positioning data for calls for service and units from CAD. Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 10

11 AVL/GIS Credits Basis for PIAL Credits The Communications Center must have the ability to identify the location of the apparatus and that method must be integrated into the dispatch process Apparatus response assignments are generated and suggested using an integrated AVL/GIS/MIS that identifies and determines which apparatus will respond by: Incident type Apparatus Service Status (either in or out of service) Apparatus Type (PIAL is only concerned with Engine, Ladder & Service Apparatus) Apparatus Location Incident Location The locations of the alarm and responding apparatus must be tracked on a map display Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 11

12 Credit Summary for Emergency Reporting Feature Basic or No 911 Credit Enhanced 911 Credit Basic or No E9-1-1 Service 10 0 Enhanced E9-1-1 Service 0 20 Wireless Phase I 0 10 Wireless Phase II 0 15 Static VoIP 0 10 Nomadic VoIP 0 15 Basic CAD 0 5 CAD With MIS 0 5 CAD With Interoperability 0 5 GIS/AVL 0 15 TOTAL Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 12

13 Credit Calculation for Emergency Reporting Basic or No E9-1-1 Service: CER = x 3 = 0.1 x 3 = 0.30 points Enhanced Service: CER = x 3 = 1.0 x 3 = 3.00 points Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 13

14 Telecommunicators (4 Points Possible) Telecommunicator Performance: Alarm Receipt (20%) Alarm Processing (20%) Emergency Dispatch Protocols for the Fire Service (EDP) (20%) Telecommunicator Training and Certification (20%) Telecommunicator Continuing Education/Quality Assurance (20%) Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 14

15 95% of alarms received on emergency lines shall be answered within 15 seconds Where alarms are transferred from the primary PSAP to a secondary PSAP, the transfer procedure shall not exceed 30 seconds for 95 percent of all alarms processed. 99 percent of alarms received on emergency lines shall be answered within 40 seconds 90 percent of emergency alarm processing shall be completed within 64 seconds 95 percent of alarm processing shall be completed within 106 seconds Call Received 15 Seconds 30 Seconds 40 Seconds 64 Seconds 106 Seconds Telecommunicator Performance Alarm Receipt and Processing: 20 points each Change in Emphasis to Reflect Credit Based on Efficiency Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 15

16 Telecommunicator Performance Emergency Dispatch Protocols for the Fire Service: 20 points Telecommunicators have emergency dispatch protocols containing questions and a decision-support process to facilitate correct call categorization and prioritization. Telecommunicator Training and Certification: 20 points Telecommunicators meet the qualification requirements referenced in NFPA 1061 and/or APCO Project 33 and are certified in the knowledge, skills and abilities corresponding to their job functions. Telecommunicator Continuing Education/Quality Assurance: 20 points Telecommunicators participate in continuing education and/or in-service training and quality assurance programs as appropriate for their positions. Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 16

17 Credit Summary and Calculations for Telecommunicators Feature Credit Call Receipt 20 Call Processing 20 Emergency Dispatch Protocols 20 Training and Certification 20 Continuing Education and Quality Assurance 20 TOTAL 100 CTC = x 4 = 1.0 x 4 = 4.00 points Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 17

18 Dispatch Circuits (3 points possible) Dispatch Circuits Provided: 40 points 50% credit for use of alpha-numeric pagers not owned by the AHJ when used as a secondary dispatch circuit Circuits Using Cell Phones are Not Creditable Monitoring For Integrity: 30 points Primary Dispatch Circuit Only Emergency Power Supply System (EPSS): 30 points Same Credit for Auto- and Manual-start generators Added Credit for UPS Weekly Inspection and Monthly Test Under Load for 30 Minutes Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 18

19 Credit Summary and Calculations for Dispatch Circuits Feature Credit Provided Circuits 40 Monitoring for Integrity 30 Emergency Power Supply Systems 30 TOTAL 100 CDC = x 3 = 1.0 x 3 = 3.00 points Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 19

20 Records Please Provide: Call Answering Statistics Call Processing Statistics Records of EPSS Inspection and Testing PIAL May Ask to See (during field visit): Requests for Wireless Phase I & II Functionality EDPs Telecommunicator Training and Certification Records Telecommunicator Continuing Education and QA Records Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 20

21 QUESTIONS??? Copyright 2017, Property Insurance Association of Louisiana; Contains Materials Copyrighted by ISO - Used with Permission 21

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