Guide to Supplier Partnership

Transcription

1 2017 Guide to Supplier Partnership MILLS FLEET FARM UPDATED 2017

2 Contents Welcome to the Mills Fleet Farm Team... 2 New Supplier Packet... 2 Purchase Order Information... 2 Confidentiality... 4 Import Ordering Information... 4 Collect Shipments: Freight Routing... 5 Collect Shipments: Ready to Ship Notification (RTS)... 5 Collect Shipments: BOL Requirement... 6 Scheduling Appointments... 8 Shipping to Our Distribution Centers... 9 Advance Shipping Notice (ASN) Case Definition & Labeling Requirements Pallet Requirements Shortages and Backorders Overages Product Not on Order Damaged Product UPCs Accurate Item Set Up for Firearms

3 Safety Data Sheets (SDS) Product Liability For specific liability insurance requirements please review with your merchandise buyer Customs-Trade Partnership Against Terrorism (C-TPAT) Consumer Product Safety Improvement Act (CPSIA) Labor Laws Welcome to the Mills Fleet Farm Team For decades, our vendor relationships have been an important part of our success. You play an important role in making sure our customers have a superior shopping experience at Mills Fleet Farm. Our first Mills Fleet Farm store opened in Our company was founded on core values of Honesty, Integrity, Efficiency, Hard Work and Courtesy. We believe that this is the reason for our success. We believe these core values extend not only to our customers and employees, but to our supplier partners as well. Mills Fleet Farm is constructing and launching a new 1.1 million square foot distribution center in Chippewa Falls, WI. This investment in our supply chain will ensure that we are prepared for years of success and growth. New Supplier Packet Upon being selected as a new supplier for Mills Fleet Farm, you were ed a New Supplier Packet. This packet is a combination of informational documents that help to clarify the terms of our relationship and required forms that must be completed for us to create our first purchase order with your company. Purchase Order Information Mills Fleet Farm purchases merchandise through the form of a purchase order. Purchase orders are created by MFF supply and fulfillment analysts and are transmitted via EDI or non-edi (hard copy) to the supplier. Purchase orders will be written to send merchandise to our distribution center(s) or various store locations. 2

4 Purchase orders will be transmitted EDI or Non-EDI with the following headers: Requested Ship Date = the earliest a Supplier should ship a Purchase Order Cancel Date = the latest a Supplier should ship a Purchase Order Purchase Order Example Below: *(Lead Time = 7 Days) Mills Fleet Farm expects all items and quantities on purchase orders to ship between the Requested Ship Date & Cancel Date. If the supplier is unable to ship the purchase order in full between the Requested Ship Date & Cancel Date they must contact their respective analyst and receive written approval to revise the dates, items, or quantities on the purchase order. If the supplier would like to ship items before the Requested Ship Date they must contact their analyst and receive written approval to ship items before the Requested Ship Date. Please note that our standard shipping window (Requested Ship Date to Cancel Date) has decreased from 7 days to 3 days. Example of Purchase Order Dates & Expectations: Supplier receives purchase order with a Requested Ship Date of 8/17/2017 and Cancel Date of 8/20/2017. All items and quantities are expected to ship within this window. Items and quantities that do not ship within this window are subject to cancellation. 3

5 Lead Times Purchase Orders are created with a Requested Ship Date that reflects the suppliers lead time. Lead time is defined as the time between when the purchase order is received by the supplier and when the supplier has the purchase order ready to ship. The Cancel Date will default to be 3 days after the Requested Ship Date to give the supplier a window in which to ship all product. If the supplier believes the lead time is unattainable they must reach out to their analyst to have further discussion. Pickup Lead Times Mills Fleet Farm will require the supplier to provide a pickup lead time. Pickup Lead Time is defined as the transit time from when the product leaves the suppliers dock to when the product arrives at Mills Fleet Farm distribution center(s) or store locations. Lead Time & Pickup Lead Time help provide our locations with Expected Arrival Dates. We expect that this update will provide more clarification and understanding around Mills Fleet Farm Purchase Orders and allow us to better serve our customers. Specific questions around purchase orders and lead times should be directed to your Mills Fleet Farm analyst or supervisor. Confidentiality During the course of business with Mills Fleet Farm you may obtain confidential information such as future promotions, forecasted sales amounts or order history. Confidential information is proprietary to Mills Fleet Farm and should not be disclosed. Any disclosure or unauthorized use of this information may cause irreparable harm and loss to Mills Fleet Farm. Import Ordering Information The following is a list of responsibility requirements for import suppliers. Review the purchase order Our suppliers are expected to review the purchase order for accuracy and notify the buyer of any discrepancies or revisions that need to be made immediately. A supplier/manufacturer that makes revision(s) to purchase order quantities that affects the cubed containers needs to notify the MFF supply and fulfillment analyst prior to shipment. If the revision happens after the opening of the letter of credit or wiring payment, the supplier will be required to reimburse Mills Fleet Farm for the portion of the container that was not utilized. If a larger container is needed due to incorrect information from the supplier, the supplier will have the responsibility of reimbursement for the difference in container cost. 4

6 Important Requirements: One supplier per container One purchase order per container Each purchase order must have its own set of documents When multiple purchase orders are placed for the same ship window, a maximum of 5 purchase orders MUST be included on each house bill of lading until the end of the shipping process when less will be accepted. Please note a maximum of 5 containers per house bill of lading. Do not combine multiple purchase orders in a container or on commercial documents. The weight of the cargo must be evenly distributed across the entire container. Collect Shipments: Freight Routing Current Guidelines in effect until February 4 th 2018 (Unless an earlier date is communicated by your supply and fulfillment analyst) For collect freight movement where arrangements for shipment are made on behalf of Mills Fleet Farm: Shipment weight under 300 pounds (and up to 20 cartons) Ship via FedEx third party Contact 1 (920) if you do not have an account number Shipment weight 301 to 1000 pounds (21 cartons or more) Ship via the LTL carrier defined on the Purchase Order Header under SHIPPING METHOD. Shipment weight over 1000 pounds Contact Mills Fleet Farm Logistics via trafficcor2@millsfleetfarm.com or call 1 (920) Guidelines beginning February 5 th 2018 (Unless an earlier date is communicated by your supply and fulfillment analyst) For collect freight movement where arrangements for shipment are made on behalf of Mills Fleet Farm: Shipment weight under 150 pounds, under 119 inches in length and under 165 inches in girth Ship via FedEx third party- Contact supplier relations or your MFF supply and fulfillment analyst if you do not have an account number. All shipments above 150 pounds, above 119 inches in length or above 165 inches in girth Send an EDI or enter a PO release in our Ready To Ship portal. (See below for details) Any questions please contact DHL directly at LTMCMFF@dhl.com Collect Shipments: Ready to Ship Notification (RTS) Mills Fleet Farm requires that when suppliers have a PO or PO release ready to physically ship, they need to either send an EDI shipment release or go to the DHL Ready to Ship Vendor Portal (RTS) to release their PO to let DHL know when and what they are ready to ship (prior to the EDI ASN). 5

7 o Effective 2/5/2018, suppliers will no longer be able to call or MFF with their shipment releases. o EDI shipment release must contain: PO Number UPC SKU Quantity PO Release Date (When the supplier with have the product ready for pickup) The EDI must be sent or the RTS entered 48 hours prior to their PO Release Date and do so within the expect ship window as requested in the purchase order (Requested Ship Date and Cancel Date). The RTS will not allow the supplier to enter a greater quantity for any item than was part of our Purchase Order. Changes to the EDI or RTS release will only be allowed until the time at which the load is planned. Changes must be provided through a manual phone call or to your respective MFF supply and fulfillment analyst or Supervisor. Shipments will not be picked up until the beginning of the shipping window nor will they be picked up after the shipping window has expired. Collect Shipments: BOL Requirement Our logistics provider (DHL) will require that collect suppliers use the DHL standardized bill of lading. This BOL will be ed to the supplier and will reflect the product indicated to us using the EDI shipment release or Ready to Ship (RTS) portal. This BOL will indicate the carrier we will be using and what PO release is expected to ship on that trailer. This BOL must be presented to the carrier. Mills Fleet Farm will need to collect a contact and address for DHL to supply a BOL. We suggest a group at the vendor in the event that someone is on vacation or leaves the company. 6

8 Previously, suppliers have sent us spreadsheets of releases. As DHL begins management of our logistics network, this will no longer be accepted. DHL and our TMS (Transportation Management System) will load plan based on the shipment ready date on the EDI shipment release or RTS portal. 7

9 Scheduling Appointments Mills Fleet Farm requires that delivery appointments be scheduled for all of our distribution centers/warehouses. Please inform your delivery carriers that they must schedule an appointment at least 48 hours in advance. This procedure facilitates an orderly and timely flow of merchandise through our distribution center/warehouse. Any freight shipments arriving without prior appointments scheduled or arriving after an appointment has passed will be deferred until such time as the distribution center receiving schedules permits and we cannot guarantee same day unloading. We will make every attempt to accommodate; however, prior scheduled receiving will take precedence. All charges assessed as a result of this condition from carriers will be the responsibility of the supplier. These procedures are required regardless of whether your freight is routed via prepaid (your carrier) or collect (Mills Fleet Farm s routing). Appointments are required to be scheduled whether the trailer will be live unloaded or dropped at our DCs. We have notified all of our preferred truckload and LTL carriers of this information as they have a standing appointment and are exempt from complying with this procedure. To schedule an appointment for: Appleton DC (97095) Foremost DC (97090) Bluemound DC (97097) Hudson DC (97088) Contact during 6:00 am 4:00 pm CST Sunday thru Saturday To schedule an appointment for: Chippewa Falls DC (98030) An appointment will need to be requested via at ApptChipFalls@DHL.com Please use the below form, a PDF copy may be requested at the above . 8

10 Shipping to Our Distribution Centers DC addresses and receiving hours are: Mills Fleet Farm Chippewa Falls Distribution Center (98030) Truck Entrance: 2900 Lakeview Drive Chippewa Falls, WI Live Unload Receiving Times: (Mon Thu) 6:30am-2:30pm and 5:30pm-1:00am CST (Fri-Sun) 6:30am-4:30pm Carriers Dropping Trailers: Drop trailers may be delivered 24 X 7, trailers are expected up to 24 hours in advanced of accepted appointment time and date. Firearms Deliveries: (Mon-Thu) 8am-2:30pm 9

11 Employee/Visitor Entrance and Mailing Address: 1801 Commerce Parkway Chippewa Falls, WI Mills Fleet Farm Appleton Distribution Center (97095) or Foremost Warehouse (97090) 1300 South Lynndale Drive Appleton, WI Live Unload Receiving Times: (Mon - Thu) 5:00am 6:00pm CST; (Fri Sat) 7:00am 4:30pm CST Carriers Dropping Trailers: (Mon-Thu) 5:00am-12am CST; (Fri-Sat) 6:30am 5:30pm CST Mills Fleet Farm Bluemound Warehouse (97097) 1000 North Bluemound Drive Appleton, WI Live Unload Receiving Times: (Mon Thu) 6:00am 1:00pm CST Carriers Dropping Trailers: Please drop all trailers for Bluemound at above Lynndale address during above specified hours. Mills Fleet Farm Hudson Warehouse (97088) 805 Industrial Street Hudson, WI Live Unload Receiving Times: (Mon Fri) 7:00am 2:00pm CST Carriers Dropping Trailers: (Mon Fri) 7:00am-2:00pm CST Bill of Lading Please make sure the following statement is on the Bill of Lading: Delivery Appointments Required Call :00am through 4:00pm CST to make an appointment. Advance Shipping Notice (ASN) Mills Fleet Farm requires all suppliers provide an advance shipping notice (ASN) 48 hours prior to any shipment arriving at any/all of our distribution centers/warehouses. An ASN should be an accurate inventory of all items that actually shipped. Therefore an ASN should be sent when the doors close on the trailer of which the product was loaded. Any exception to our policy of requiring the ASN 48 hours in advance can be extended to local suppliers if approved by Mills Fleet Farm prior to shipping. For collect shipments, the BOL provided to you by DHL once the shipment is planned and tendered will contain a Shipment ID (SID number). This number is also known as the BOL number. This number must be referenced when sending the ASN back to MFF. Information Required 10

12 Please verify that all of the following information is included on the ASN and is accurate. If a Purchase Order requires multiple shipments or deliveries, an ASN must be provided for each shipment or delivery. A. Purchase order number(s), do not eliminate preceding zeros B. Stock number (as they appear on the order) C. Quantity shipped according to stock number D. Container number (For import orders) Method of Transmission EDI is our preferred method of transmission, however ASNs may also be transmitted via . Please use only one method of transmission or the other, as sending both causes misunderstanding and data errors. EDI To provide ASNs via EDI please refer to the EDI portion of the New Supplier Packet for further details. Until your EDI program is tested and approved, you must provide an ed ASN. You must also provide an ed ASN in the event an EDI cannot be submitted. An ASN functional acknowledgment is automatically submitted to the supplier verifying the document was received. This functional acknowledgment only indicates the document was received, it does not verify the data was accurate. ed ASN Please send ed ASNs to the correct address based on the ship to location. Chippewa Falls, Wisconsin asns@millsfleetfarm.com Appleton, Wisconsin whse@millsfleetfarm.com Includes Main DC (97095), Foremost (97090) & Bluemound (97097) Hudson, Wisconsin whse@millsfleetfarm.com A standard ASN form may be requested from ASNDisputes@millsfleetfarm.com. This is an optional template that some suppliers prefer to use. Prior to your first ed ASN, please test the process with us prior to your first shipment. Please submit a test for every address you will be sending from so we can verify the setup is correct. Failure to provide a test may result in your being considered spam by our filters. Upon receiving your test ASN we will reply to you within 72 hours. If you have not received our reply within that period please contact us at for all locations. When contacting us, please have the date and time you sent the available. Please note that after testing is complete, Mills Fleet Farm will not confirm receipts of ed ASNs. Revising ASNs Providing an accurate ASN is critical to Mills Fleet Farm. Should you determine that an ASN you have sent is inaccurate please send a revised ASN. For EDI ASNs, please contact our Supplier Relations Department via telephone or to work with an EDI specialist and inform them of the change. Make 11

13 sure to have the PO and shipment number ready. An EDI specialist will notify our receiving department of the change and advise when we will be ready to accept the revised EDI ASN. For ed ASNs, please resubmit the ASN. Clearly mark the ASN as REVISED. See the above ASN list for the correct address. ASN Chargeback Policy for non-compliance We will work with all of our suppliers to ensure an efficient and effective ASN process is in place. Failure on behalf of the supplier to provide Mills Fleet Farm with the required ASN, and/or providing an inaccurate or late ASN, will result in Mills Fleet Farm assessing an ASN Charge to the supplier. ASN Charges will be deducted from a supplier s invoice. Non-compliance will be measured and monitored by our ASN Disputes Department, who will notify the supplier of any ASN Charges assessed. The ASN Chargeback policy is as follows: I. First Offense: You will be sent a reminder letter in which we encourage you to reach out to our ASN Disputes Department to work through any misunderstanding. II. Second Offense: A 10% deduction not to exceed $100 will be deducted from invoice. III. Subsequent Offenses: A 10% deduction not to exceed $500 will be deducted from invoice. IV. Supplier Relations will work with the supplier to resolve issues; however, if violations continue we may request a meeting with the supplier. If a resolution cannot be reached, we may elect to increase the amount deducted from invoice or review our options of sourcing the product from another supplier. Disputing an ASN Chargeback If you do not agree with a charge, you have 60 days from the date the chargeback is issued to our accounting department to dispute it. Please contact an ASN Specialist via telephone ( x2353) or (ASNDisputes@MillsFleetFarm.com). Please do not contact the buyer or accounting as this could delay the process. When contacting an ASN specialist, please have the ASN Chargeback memo available. For a missing ASN chargeback, you will need to have the following information: For an EDI-ASN, please have the DOC Info and the date and time of the functional acknowledgement. For an ed ASN, please have a copy of the original showing who it was sent to, along with a date and time of transmission. Case Definition & Labeling Requirements A case refers to a shipping container made of corrugated fiberboard, not boxboard or chipboard. Construction must be sturdy enough to facilitate multiple handlings, both by hand and with material handling equipment, such as pallet jacks, forklifts, clamp trucks, conveyors, gravity shelving, trailer movement and vibration, etc. In General: The Mills Fleet Farm preferred style is what is referred to as a regular slotted container (RSC) 12

14 The corrugated fiberboard should meet a minimum burst strength of 175 lbs. Cases should also meet an edge crush test (ECT) strength of 36 lbs. to facilitate stack ability. Cases are preferred to be sealed by glue or with reinforced or plastic tape. Inner cartons should have a minimum burst strength of 125 lbs. Cases should contain a standard quantity of a single SKU; there should not be multiple SKUs within the same case. (Unless the product was specifically ordered as an assortment) Dimensions of the case will vary, but it is preferred that it fit on a standard pallet with dimensions of 48 x 40. (Oversized merchandise will have a unique set of packaging configurations). Questions regarding this information should be directed to: supplier.relations@millsfleetfarm.com. The case should be marked on four sides with the following information: Some description of the product/type of merchandise, including color/size to distinguish Vendor part number (VPN) (and optionally MFF SKU number) Case quantity (and inner quantity/number of inners if applicable) Burst strength and edge test certifications Any required hazardous labeling required by government regulations 13

15 An additional label is required to be applied to at minimum each pallet and optionally each case: Vendor name and ship from point MFF purchase order number MFF Destination from the purchase order (DC or store name and number) Delivery # & Sales Order Number are optional fields Ship Date MFF SKU number(s) Pallet Requirements Mills Fleet Farm has the following requirements for palletized shipments to our distribution centers. Pallets must be able to be lifted by all four sides. Pallets should be 40 in X 48 in Pallets should be grade B or better. It is recommended that pallets should contain no more than three SKUs per pallet, each visibly marked from the outside of the case. It is recommended that pallets should maintain a 4 ft height. 14

16 Shortages and Backorders It is Mills Fleet Farm policy that suppliers whom are not able to ship everything by the Cancel Date should consider these items cancelled from the purchase order, unless previously communicated to and have received written approval by your respective MFF supply and fulfillment analyst to revise dates, items or quantities. These cancelled items may subsequently be reordered on the next review cycle. An exemption to this policy allowing backorders will be extended to specific suppliers. Mills Fleet Farm will only offer exemptions to suppliers where, due to manufacturing constraints, it would be in Mills Fleet Farm s best interest to allow backorders to be shipped. Please note that even if the supplier is a backorders allowed supplier all items will be cancelled after the Cancel Date unless there has been written approval to revise the dates, items or quantities on the backordered items. Overages If a supplier over-ships quantities of merchandise and/or ships substituted merchandise to our stores and/or to our distribution centers without our buyer s advanced written authorization, Mills Fleet Farm will not pay for the merchandise. Should Supplier want merchandise returned, Supplier will assume the cost of the return and any applicable handling charges. This is outlined in our terms and conditions, clause 6 and 12, and also on the back of every manual purchase order sent to our suppliers. To help you prevent over shipping, our RTS portal will not allow you to enter a quantity on any item larger than what is represented on our Purchase Order. Product Not on Order Products shipped to our stores or distribution centers that were not listed on the purchase order will be considered an over shipment and will follow our policy outlined above for overages. Please make sure that all product replacements or substitutions are communicated to and approved by your buyer prior to arrival. Damaged Product Product damaged in transit to one of our distribution centers will the responsibility of the supplier. It will be the supplier s responsibility to determine if the damages were created in transit to the DC and file freight claims against the carrier. Severe damage such as an entire load tipped over, leaking chemicals and pest infestations may be refused at the dock by our distribution center management team. In this situation the supplier will be contacted by Mills Fleet Farm to work out a plan for resolution. 15

17 UPCs The UPC barcode symbol is critical for effectively and efficiently moving product through to our stores. It is used in areas such as point of sale, stock replenishment, receiving and distribution. We require all of our suppliers to provide us with accurately barcoded merchandise and follow these guidelines: Per the Uniform Code Council guidelines, Mills Fleet Farm requires a 30-day notice on all UPC number changes and /or additions. If a UPC exists on the outside of a case/carton we require that it is distinct from the UPC on the actual selling unit. Barcoding Errors It is costly and labor intensive for us to correct errors with missing, inaccurate and/or unreadable barcodes. I. These issues will result in a charge back to the supplier of an additional 10% of our cost for each item requiring corrective action (not to exceed $2.00 per item) and a $50.00 handling fee. II. If issues continue, you will receive written notification and a charge back of 20% of our cost for each item requiring corrective action (not to exceed $5.00 per item) and a $ handling fee. Charge backs will be deducted from a current invoice. Our goal is to have a system where items are ordered from you and moved through our supply chain and retail stores with no issues. We thank you for your cooperation and assistance in attaining this goal. Barcode Requirements for Clothing 1. We scan only the UPC-A and E version barcodes 2. Each garment requires a unique UPC barcode down to each suppliers lowest level of style, color and/or size. 3. Hang tags must include the following information: a. Style number/color b. Size c. UPC-A symbol including the 12 digit human readable UPC number underneath the bar code symbol. d. If pre-pricing garments for us, the retail is required on the hang tag. e. If not pre-pricing garments for us, a 1 space at the bottom of the tag is required for applying our retail. 4. It must be noted on the bar coded hang tag if the item is a 2-piece set. 5. Location of hang tag must pass through the manufacturers label at neck. 16

18 Accurate Item Set Up for Firearms It is critical that the following item attributes are sent to Mills Fleet Farm on the ASN for all firearms. Firearm Registration Required Firearm Action Type Firearm Caliber/Gauge Firearm Model Firearm Manufacturer Firearm Type Firearm Importer Safety Data Sheets (SDS) Pursuant to the Occupational Safety and Health Administration (OSHA) Hazard Communication Standard 29 CFR (g), we are requesting a safety data sheet (SDS) for any hazardous chemicals, substances, or products that we purchase from your company. Under this federal law, you have the responsibility to supply us with any available SDS information for the products that we purchase from your company. It is our obligation to downstream this information 17

19 to our customers, as well as inform and train our employees that may be working with these products. Please visit for more information. Any future updates to an SDS will need to be submitted to Mills Fleet Farm, attention Supplier Relations. Thank you for your cooperation in this matter. Hazardous to Ship When setting up a new item with Mills Fleet Farm, please make sure that any items listed as hazardous to ship by the DOT are noted as such. Product Liability Mills Fleet Farm requires our suppliers provide us with a certificate of insurance naming Mills Fleet Farm on your insurance and covering us for products liability and general liability related to items we purchase from you. If these coverages have a deductible, and a claim arising relating to your product, you agree to pay the deductible on our behalf. Product liability and general liability insurance coverage must remain in effect until all inventory levels for those items which we have purchased from your company have been sold through at our retail stores. This means that if we have not placed an order from your company in some time or if for some reason you or we have elected to discontinue business, you will continue to keep product and general liability insurance coverage for items we have purchased from you. You will also continue to provide Mills Fleet Farm with a certificate of insurance as proof of this product and general liability insurance coverage until all of the merchandise is either sold or purchased back by you. For suppliers who provide services to Mills Fleet Farm, we require a certificate of insurance naming Mills Fleet Farm as an additional insured that covers general liability, workers compensation, and automobile liability. In addition, if you are hauling merchandise on our behalf, you must also include transit / cargo Insurance. This insurance coverage must remain in effect until services are completed or contract has expired. If the contract is to be renewed, you must again submit a current certificate of insurance covering our insurance requirements. For specific liability insurance requirements please review with your merchandise buyer. Customs-Trade Partnership Against Terrorism (C-TPAT) Container Seal Requirements In order for Mills Fleet Farm to comply with the Customs-Trade Partnership Against Terrorism (C-TPAT) program requirements, we are requiring all of our suppliers to meet the new ISO 17712:2013 standards for security seals on all containers. Effective May 15 th, 2014, all standard high security seals must have a unique number (and may have an optional barcode), must have the seal manufacturer name or logo indicated on the seal, and must be marked or stamped to identify its classification as high security ( H ). 18

20 As our supplier, you are required to make sure the seal manufacturers conduct testing of the tamperevident aspects of its seals either in-house or by employing a third-party testing laboratory. Failure to utilize these seals will result in US Customs delays. It is the supplier s responsibility to ensure all overseas manufacturers are utilizing these seals when loading containers for Mills Fleet Farm. Freight forwarders cannot provide seals for shipper-loaded containers. Detail of the outlined standards can be found here: %20ISO% %20High%20Security%20Seals.pdf Consumer Product Safety Improvement Act (CPSIA) In order to comply with existing standards, Mills Fleet Farm is requiring all of our suppliers to provide us with confirmation that the products you provide to us, or have already provided to us, have been tested and meet and/or exceed the Consumer Products Safety Commission s standards and regulations for children 12 and under. All future products provided must meet and/or exceed the CPSC s rules, bans, standards, and regulations. Mills Fleet Farm takes a strong stand on complying with the CPSC s CPSIA and CPC (Children s Product Certificate) requirements. Certificates must be available and provided by our suppliers. Failure to provide these documents, or if the product does not pass the standards and regulations, will result in the purchase order being cancelled or the delivery refused. Please visit for details. Labor Laws You, our supplier, are responsible for ensuring the goods you sell to us are produced under humane and legal working conditions by workers of legal age. We want to make sure you, who govern hiring practices, are the ones accountable for complying with these laws. We want no merchandise that is made in factories where workers were mistreated, abused, underpaid or under age, and that not in compliance with the child labor, health and overtime regulations. It is also your, our supplier s, responsibility to make sure that your subcontractors are in compliance with these laws. If violations are discovered, all shipments and relationships with you, our supplier, will cease immediately until all such violations are corrected. We take this matter very seriously. 19

21 THANK YOU! for your time and consideration in reviewing this document. We at Mill Fleet Farm are excited about our ability to grow together and create customers for life! 20