PRICING GUIDE UNITED KINGDOM DHL Express Excellence. Simply delivered.

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1 PRICING GUIDE UNITED KINGDOM 2018 DHL Express Excellence. Simply delivered.

2 3.4 DHL Express 12:00 Pricing Guide United Kingdom 2018 How to use this Pricing Guide 1.0 Pricing Explained 2.0 Country Zoning 3.0 Services 3.1 DHL Express Worldwide 3.2 DHL Express 9:00 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.3 DHL Express 10: DHL Express 12:00 CHOOSE A SECTION 3.5 DHL 4.0 Services 5.0 International Mail DHL EXPRESS WORLDWIDE FROM THE CONTENTS 6.0 Optional Services 7.0 Customs Services Deliver your most time-critical shipments 12 noon on the next possible working day. 8.0 Surcharges 9.0 Nectar Points 10.0 Contact Us DHL EXPRESS 9:00 Available to selected postcodes in 75 countries & territories. 2 delivery attempts as standard. Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 70kg and multi-piece shipments up to 1000kg. Get it there by 12:00 for just 5 more dhl.co.uk/express DHL EXPRESS 10:30 DHL EXPRESS 12:00 Click here for Express Worldwide pricing PRICING Upgrade to DHL Express 12:00 from DHL Express Worldwide for just 5.00 per shipment, regardless of weight or destination country. Share Download Print DHL ECONOMY SELECT *Additional terms and conditions apply-see dhl.co.uk/mbg for details

3 3.4 DHL Express 12:00 Pricing Guide United Kingdom 2018 How to use this Pricing Guide 1.0 Pricing Explained 2.0 Country Zoning 3.0 Services 3.1 DHL Express Worldwide 3.2 DHL Express 9:00 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.3 DHL Express 10: DHL Express 12: DHL 4.0 Services 5.0 International Mail DHL EXPRESS WORLDWIDE 6.0 Optional Services 7.0 Customs Services Deliver your most time-critical shipments 12 noon on the next possible working day. 8.0 Surcharges 9.0 Nectar Points 10.0 Contact Us DHL EXPRESS 9:00 Available to selected postcodes in 75 countries & territories. 2 delivery attempts as standard. Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 70kg and multi-piece shipments up to 1000kg. NAVIGATE THROUGH A Get it there by 12:00 for just 5 more dhl.co.uk/express DHL EXPRESS 10:30 DHL EXPRESS 12:00 Click here for Express Worldwide pricing PRICING SECTION WITH THE TAB LAYOUT Upgrade to DHL Express 12:00 from DHL Express Worldwide for just 5.00 per shipment, regardless of weight or destination country. Share Download Print DHL ECONOMY SELECT *Additional terms and conditions apply-see dhl.co.uk/mbg for details

4 3.4 DHL Express 12:00 Pricing Guide United Kingdom 2018 How to use this Pricing Guide 1.0 Pricing Explained 2.0 Country Zoning 3.0 Services 3.1 DHL Express Worldwide 3.2 DHL Express 9:00 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.3 DHL Express 10: DHL Express 12: DHL 4.0 Services 5.0 International Mail DHL EXPRESS WORLDWIDE 6.0 Optional Services 7.0 Customs Services Deliver your most time-critical shipments 12 noon on the next possible working day. 8.0 Surcharges 9.0 Nectar Points 10.0 Contact Us DHL EXPRESS 9:00 Available to selected postcodes in 75 countries & territories. 2 delivery attempts as standard. Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 70kg and multi-piece shipments up to 1000kg. Get it there by 12:00 for just 5 more dhl.co.uk/express DHL EXPRESS 10:30 DHL EXPRESS 12:00 Click here for Express Worldwide pricing SHARE, DOWNLOAD, PRINT OR CONTACT US PRICING Upgrade to DHL Express 12:00 from DHL Express Worldwide for just 5.00 per shipment, regardless of weight or destination country. Share Download Print DHL ECONOMY SELECT *Additional terms and conditions apply-see dhl.co.uk/mbg for details

5 3.4 DHL Express 12:00 Pricing Guide United Kingdom 2018 How to use this Pricing Guide 1.0 Pricing Explained 2.0 Country Zoning 3.0 Services 3.1 DHL Express Worldwide 3.2 DHL Express 9:00 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.3 DHL Express 10: DHL Express 12: DHL NAVIGATE THROUGH PAGES 4.0 Services 5.0 International Mail DHL EXPRESS WORLDWIDE 6.0 Optional Services 7.0 Customs Services Deliver your most time-critical shipments 12 noon on the next possible working day. 8.0 Surcharges 9.0 Nectar Points 10.0 Contact Us DHL EXPRESS 9:00 Available to selected postcodes in 75 countries & territories. 2 delivery attempts as standard. Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 70kg and multi-piece shipments up to 1000kg. Get it there by 12:00 for just 5 more dhl.co.uk/express DHL EXPRESS 10:30 DHL EXPRESS 12:00 Click here for Express Worldwide pricing PRICING Upgrade to DHL Express 12:00 from DHL Express Worldwide for just 5.00 per shipment, regardless of weight or destination country. Share Download Print DHL ECONOMY SELECT *Additional terms and conditions apply-see dhl.co.uk/mbg for details

6 2.0 Country Zoning Pricing Guide United Kingdom 2018 How to use this Pricing Guide 1.0 Pricing Explained 2.0 Country Zoning 3.0 Services 4.0 Services 5.0 International Mail 6.0 Optional Services COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the tables below. 7.0 Customs Services 8.0 Surcharges 9.0 Nectar Points 10.0 Contact Us COUNTRY ZONING Country 8 NAVIGATE Zone THROUGH TABLES Country Zone Afghanistan Bermuda Albania Bhutan Algeria Bolivia American Samoa Bonaire Andorra Bosnia Herzegovina Angola Botswana Anguilla Brazil Antigua Brunei Argentina Bulgaria* Armenia Burkina Faso Aruba Burundi Australia Austria* Azerbaijan dhl.co.uk/express Share Download Print Bahamas Bahrain Bangladesh Barbados Belarus Belgium* Belize Benin times are in working days and based on deliveries to major cities. Service is not available where no transit time is stated. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

7 1.1 Calculating the price Pricing Guide United Kingdom Calculating the price PRICING EXPLAINED In this section you will find information to help you to calculate the price of a shipment. CALCULATING THE PRICE Follow these simple steps to work out how much it will cost to send your shipment: PRICING EXAMPLE 1 Determine the actual weight of your shipment in kilograms. If your shipment is large and lightweight, you will also need to calculate the volumetric weight (as explained here). Whichever is the higher of the actual and volumetric weight will be used for the purpose of calculating the price. 2 We allocate each country or territory to one of eleven pricing zones. Look up the zone for your destination country (or origin country in the case of imports) by referring to the Country Zoning here. VOLUMETRIC WEIGHT 3 Use the weight and zone to find the price of your shipment by referring to the tariff for the service you have chosen. FREQUENT USER DISCOUNT

8 1.2 Pricing example Pricing Guide United Kingdom Pricing example PRICING EXPLAINED In this section you will find information to help you understand how to calculate the price of a shipment. CALCULATING THE PRICE If you are sending a 1kg document to the USA (zone 6) using the DHL Express Worldwide service, the price would be kg Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 PRICING EXAMPLE Documents up to 2kg VOLUMETRIC WEIGHT Documents from 2.5kg and Non-Documents from 0.5kg FREQUENT USER DISCOUNT Note: for full pricing zones please refer to individual product ranges.

9 1.3 Volumetric weight Pricing Guide United Kingdom 2018 PRICING EXPLAINED 1.3 Volumetric weight In this section you will find information to help you understand how to calculate the price of a shipment. CALCULATING THE PRICE PRICING EXAMPLE Sometimes you may need to send a package that is lightweight but takes up a lot of space for example, a small but valuable item surrounded by lots of packaging. In this case you should check whether the volumetric weight of the package is greater than the actual weight, as the price you pay will always reflect the greater of the two, known as the chargeable weight. Height VOLUMETRIC WEIGHT FREQUENT USER DISCOUNT If you are sending a shipment containing a single package, calculate the volumetric weight by multiplying the length (cm) x height (cm) x width (cm), then dividing by 5,000. If you are sending a shipment that contains multiple packages, repeat this step for each package and add the results together to get the volumetric weight of the shipment. For Example Length Length x height x width (cm) 5,000 Width You re sending a package that weighs 8kg with dimensions of 40cm x 30cm x 50cm. The volumetric weight would be: 40 x 30 x 50 5,000 = 12kg

10 1.4 Frequent user discount Pricing Guide United Kingdom 2018 PRICING EXPLAINED 1.4 Frequent user discount In this section you will find information to help you understand how to calculate the price of a shipment. CALCULATING THE PRICE PRICING EXAMPLE The more you send, the more you save. If you send four or more shipments a month, you could qualify for our Frequent User Discount. This could cut your monthly shipping bill by up to 32% for international shipments and up to 60% for domestic shipments. This service is only available to DHL account customers paying published tariff and applies to export and domestic shipments sent on our DHL Express Worldwide, DHL Express 9:00, DHL Express 10:30, DHL Express 12:00 services. Shipments sent during the month Discount per shipment VOLUMETRIC WEIGHT FREQUENT USER DISCOUNT >

11 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the tables below. 1 COUNTRY ZONING Country Zone Country Zone Afghanistan Bermuda Albania Bhutan Algeria Bolivia American Samoa Bonaire Andorra Bosnia Herzegovina Angola Botswana Anguilla Brazil Antigua Brunei Argentina Bulgaria* Armenia Burkina Faso Aruba Burundi Australia Austria* Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium* Belize Benin Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

12 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below. 2 COUNTRY ZONING Country Zone Country Zone Cambodia Cyprus* Cameroon Czech Republic* Canada Denmark* Canary Islands Djibouti Cape Verde Islands Dominica Cayman Islands Dominican Rep Central African Rep Ecuador Chad Egypt Channel Islands 1** El Salvador Chile China, Peoples Rep Colombia Co. of N. Mariana Islands Comoros Islands Congo Congo, Dem. Rep Cook Islands Costa Rica Croatia* Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. Cuba Curacao * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

13 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below. 3 COUNTRY ZONING Country Zone Country Zone Equatorial Guinea Greece* Eritrea Greenland Estonia* Grenada Ethiopia Guadeloupe Falkland Islands Guam Faroe Islands Guatemala Fiji Guinea Rep Finland* Guinea-Bissau France - Paris* 1** Guyana France - All Other Locations* French Guiana Haiti Honduras Rep Gabon Gambia Georgia Germany - Cologne* Germany - Frankfurt* Germany - All Other Locations* 1** ** Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. Ghana Gibraltar * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

14 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below. 4 COUNTRY ZONING Country Zone Country Zone Hong Kong Kuwait Hungary* Kyrgyzstan Iceland Laos Peoples Dem. Rep India Latvia* Indonesia Lebanon Iran Lesotho Iraq Liberia Ireland, Republic of* Libya Israel Liechtenstein Italy* Lithuania* Ivory Coast Luxembourg* Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, D.P.R of (North) Korea, Rep of (South) Kosovo Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

15 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below. 5 COUNTRY ZONING Country Zone Country Zone Macau Mozambique Macedonia Myanmar (Burma) Madagascar Namibia Malawi Nauru, Rep of Malaysia Nepal Maldives Netherlands* Mali Netherlands Antilles Malta* Nevis Marshall Islands New Caledonia Martinique New Zealand Mauritania Nicaragua Mauritius Mayotte Mexico Micronesia, Fed States Of Moldova, Rep of Monaco Mongolia Montenegro Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. Montserrat Morocco * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

16 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below. 6 COUNTRY ZONING Country Zone Country Zone Niger Sao Tome & Principe Nigeria Saudi Arabia Niue Senegal Norway Serbia Oman Seychelles Pakistan Sierra Leone Palau Singapore Panama Slovakia* Papua New Guinea Slovenia* Paraguay Peru Philippines Poland* Portugal* Puerto Rico Qatar Reunion, Island of Romania* Russian Federation Rwanda Samoa San Marino Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

17 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below. 7 COUNTRY ZONING Country Zone Country Zone Solomon Islands Tajikistan Somalia Tanzania Somaliland Rep. Of Thailand South Africa South Sudan Spain* Sri Lanka St Barthelemy St Eustatius St Helena St Kitts St Lucia St Maarten Timor-Leste (East Timor) Togo Tonga Trinidad & Tobago Tunisia Turkey Turks & Caicos Islands Tuvalu St Vincent Sudan Suriname Swaziland Sweden* Switzerland Syria Tahiti Taiwan Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

18 2.0 Country Zoning Pricing Guide United Kingdom 2018 COUNTRY ZONING Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below. 8 COUNTRY ZONING Country Zone Uganda Ukraine United Arab Emirates United Kingdom* Uruguay USA USA - New York Metro Area Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, US Yemen Zambia Zimbabwe Our transit times are quoted in working days and are subject to change depending upon the size, content of the shipment as well as the origin and destination locations within each country. Please note deliveries to remote areas may take longer. For the latest transit times between an origin and destination address, as well as the availability of our DHL Express 9:00 and DHL Express 12:00 services, please refer to the DHL Capability Tool at dct.dhl.com. * Subject to VAT ** Zone 2 for DHL and DHL 1 ed postcodes only for DHL

19 3.1 DHL Express Worldwide Pricing Guide United Kingdom 2018 EXPORT SERVICES 3.1 DHL Express Worldwide Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. DHL EXPRESS WORLDWIDE 1 DHL EXPRESS 9:00 DHL EXPRESS 10:30 Ensure delivery of your time critical shipments anywhere in the world before the end of the next possible working day. Available to more than 220 countries & territories. 2 delivery attempts as standard. Suitable for individual items up to 70kg and multi-piece shipments up to 1000kg. DHL EXPRESS 12:00 DHL ECONOMY SELECT

20 3.1 DHL Express Worldwide Pricing Guide United Kingdom 2018 EXPORT SERVICES 3.1 DHL Express Worldwide Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 2 DHL EXPRESS WORLDWIDE kg Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Documents up to 2kg DHL EXPRESS 9:00 Documents from 2.5kg and Non-Documents from 0.5kg DHL EXPRESS 10: DHL EXPRESS 12: DHL ECONOMY SELECT

21 3.1 DHL Express Worldwide Pricing Guide United Kingdom 2018 EXPORT SERVICES 3.1 DHL Express Worldwide Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3 DHL EXPRESS WORLDWIDE kg Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Documents from 2.5kg and Non-Documents from 0.5kg For each additional 0.5kg Above 10kg Above 20kg For each additional 1kg Above 30kg Above 70kg Above 300kg DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 DHL ECONOMY SELECT Prices are effective from 1st of January 2018 and are subject to change. Prices are rounded up to the nearest 0.5kg for shipments up to 30kg and rounded up to the nearest 1kg for shipments above 30kg. All prices are in British Pounds excluding VAT, duties, taxes and other charges. The chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to calculate the volumetric weight: Length (cm) x Height x Width (cm)/5,000 = Volumetric Weight (kg) Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. For DHL Express 9:00 the maximum shipment weight is 300kg.

22 3.2 DHL Express 9:00 Pricing Guide United Kingdom 2018 EXPORT SERVICES 3.2 DHL Express 9:00 Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. DHL EXPRESS WORLDWIDE DHL EXPRESS 9:00 Deliver your most time-critical shipments before 9am on the next possible working day. Available to selected postcodes in 53 countries & territories. 2 delivery attempts as standard. Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 30kg and multi-piece shipments up to 300kg. Get it there by 09:00 for just 15 more DHL EXPRESS 10:30 DHL EXPRESS 12:00 PRICING Upgrade to DHL Express 9:00 from DHL Express Worldwide for just per shipment, regardless of weight or destination country. DHL ECONOMY SELECT *Additional terms and conditions apply-see dhl.co.uk/mbg for details

23 3.3 DHL Express 10:30 Pricing Guide United Kingdom 2018 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.3 DHL Express 10:30 DHL EXPRESS WORLDWIDE Deliver your most time-critical shipments before 10.30am on the next possible working day. DHL EXPRESS 9:00 Available to the USA. 2 delivery attempts as standard. Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 30kg and multi-piece shipments up to 300kg. Get it there by 10:30 for just 15 more DHL EXPRESS 10:30 DHL EXPRESS 12:00 PRICING Upgrade to DHL Express 10:30 from DHL Express Worldwide for just per shipment, regardless of weight or destination country. DHL ECONOMY SELECT *Additional terms and conditions apply-see dhl.co.uk/mbg for details

24 3.4 DHL Express 12:00 Pricing Guide United Kingdom 2018 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.4 DHL Express 12:00 DHL EXPRESS WORLDWIDE Deliver your most time-critical shipments 12 noon on the next possible working day. DHL EXPRESS 9:00 Available to selected postcodes in 75 countries & territories. 2 delivery attempts as standard. Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 70kg and multi-piece shipments up to 300kg. Get it there by 12:00 for just 5 more DHL EXPRESS 10:30 DHL EXPRESS 12:00 PRICING Upgrade to DHL Express 12:00 from DHL Express Worldwide for just 5.00 per shipment, regardless of weight or destination country. DHL ECONOMY SELECT *Additional terms and conditions apply-see dhl.co.uk/mbg for details

25 3.5 DHL Pricing Guide United Kingdom 2018 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.5 DHL DHL EXPRESS WORLDWIDE 1 DHL EXPRESS 9:00 DHL EXPRESS 10:30 The ideal choice for door-to-door, non time critical deliveries and shipments throughout Europe, with a transit time set within a defined number of days. Available to selected postcodes in 32 countries & territories. 2 delivery attempts as standard. Suitable for individual items up to 70kg and multi-piece shipments up to 1,000kg. DHL EXPRESS 12:00 DHL ECONOMY SELECT

26 3.5 DHL Pricing Guide United Kingdom 2018 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.5 DHL 2 DHL EXPRESS WORLDWIDE kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Documents and Non-Documents Available to the following countries: Andorra Italy Austria Latvia Belgium Liechtenstein Bulgaria Lithuania DHL EXPRESS 9: Channel Islands Croatia Czech Republic Luxembourg Netherlands Norway Denmark Poland Estonia Portugal Finland Romania France San Marino DHL EXPRESS 10: Germany Gibraltar Slovakia Slovenia Greece Spain Hungary Sweden Ireland, Rep. of Switzerland DHL EXPRESS 12: DHL ECONOMY SELECT

27 3.5 DHL Pricing Guide United Kingdom 2018 EXPORT SERVICES Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom. 3.5 DHL 3 DHL EXPRESS WORLDWIDE DHL EXPRESS 9:00 DHL EXPRESS 10:30 kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Documents and Non-Documents Available to the following countries: Andorra Italy Austria Latvia Belgium Liechtenstein Bulgaria Lithuania Channel Islands Luxembourg Croatia Netherlands Czech Republic Norway Denmark Poland Estonia Portugal Finland Romania France San Marino Germany Slovakia Gibraltar Slovenia Greece Spain Hungary Sweden Ireland, Rep. of Switzerland DHL EXPRESS 12:00 DHL ECONOMY SELECT For each additional 1kg Above 10kg Above 20kg Above 30kg Prices are effective from 1st of January 2018 and are subject to change. Prices are rounded up to the nearest 1kg for shipments up to 70kg and up to the nearest 5kg for shipments above 70kg. All prices are in British Pounds excluding VAT, duties, taxes and other charges. The chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to calculate the volumetric weight: Length (cm) x Height x Width (cm)/5,000 = Volumetric Weight (kg) Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) For each additional 5kg Above 70kg Above 300kg

28 4.1 DHL Express Worldwide Pricing Guide United Kingdom 2018 IMPORT SERVICES 4.1 DHL Express Worldwide Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. DHL EXPRESS WORLDWIDE IMPORT 1 DHL EXPRESS 9:00 IMPORT Ensure delivery of your time-critical import shipments to the UK. DHL EXPRESS 12:00 IMPORT Available from 214 countries and territories. 2 delivery attempts as standard. Suitable for individual items up to 70kg and multi-piece shipments up to 1000kg. DHL ECONOMY SELECT IMPORT

29 4.1 DHL Express Worldwide Pricing Guide United Kingdom 2018 IMPORT SERVICES 4.1 DHL Express Worldwide Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. DHL EXPRESS WORLDWIDE IMPORT 2 kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Documents up to 2kg DHL EXPRESS 9:00 IMPORT Documents from 2.5kg and Non-Documents from 0.5kg DHL EXPRESS 12:00 IMPORT DHL ECONOMY SELECT IMPORT

30 4.1 DHL Express Worldwide Pricing Guide United Kingdom 2018 IMPORT SERVICES 4.1 DHL Express Worldwide Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. DHL EXPRESS WORLDWIDE IMPORT 3 kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Documents from 2.5kg and Non-Documents from 0.5kg DHL EXPRESS 9:00 IMPORT DHL EXPRESS 12:00 IMPORT DHL ECONOMY SELECT IMPORT

31 4.1 DHL Express Worldwide Pricing Guide United Kingdom 2018 IMPORT SERVICES 4.1 DHL Express Worldwide Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. DHL EXPRESS WORLDWIDE IMPORT 4 kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Documents from 2.5kg and Non-Documents from 0.5kg For each additional 0.5kg Above 10kg Above 20kg For each additional 1kg Above 30kg Above 70kg Above 300kg DHL EXPRESS 9:00 IMPORT DHL EXPRESS 12:00 IMPORT DHL ECONOMY SELECT IMPORT Prices are effective from 1st of January 2018 and are subject to change. Prices are rounded up to the nearest 0.5kg for shipments up to 30kg and rounded up to the nearest 1kg for shipments above 30kg. All prices are in British Pounds excluding VAT, duties, taxes and other charges. The chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to calculate the volumetric weight: Length (cm) x Height x Width (cm)/5,000 = Volumetric Weight (kg) Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. For DHL Express 9:00 the maximum shipment weight is 300kg.

32 4.2 DHL Express 9:00 Pricing Guide United Kingdom 2018 IMPORT SERVICES 4.2 DHL Express 9:00 Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. DHL EXPRESS WORLDWIDE IMPORT DHL EXPRESS 9:00 IMPORT Your most time-critical UK import shipments delivered before 9am on the next possible working day. Available from 214 countries and territories. Get it here by 09:00 for just 15 more 2 delivery attempts as standard. DHL EXPRESS 12:00 IMPORT DHL ECONOMY SELECT IMPORT Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 30kg and multi-piece shipments up to 300kg. PRICING Upgrade to DHL Express 9:00 from DHL Express Worldwide for just per shipment, regardless of weight or destination country. *Additional terms and conditions apply-see dhl.co.uk/mbg for details

33 4.3 DHL Express 12:00 Pricing Guide United Kingdom 2018 IMPORT SERVICES Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. 4.3 DHL Express 12:00 DHL EXPRESS WORLDWIDE IMPORT DHL EXPRESS 9:00 IMPORT Your most time-critical UK import shipments delivered before 12:00 noon on the next possible working day. Available from 214 countries and territories. Get it here by 12:00 for just 5 more 2 delivery attempts as standard. DHL EXPRESS 12:00 IMPORT DHL ECONOMY SELECT IMPORT Money-back guarantee in the unlikely event of a late delivery*. Suitable for individual items up to 70kg and multi-piece shipments up to 300kg. PRICING Upgrade to DHL Express from DHL Express Worldwide for just 5.00 per shipment, regardless of weight or destination country. *Additional terms and conditions apply-see dhl.co.uk/mbg for details

34 4.4 DHL Pricing Guide United Kingdom 2018 IMPORT SERVICES Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. 4.4 DHL DHL EXPRESS WORLDWIDE IMPORT 1 DHL EXPRESS 9:00 IMPORT The ideal choice for door-to-door, non-time critical deliveries and shipments throughout Europe, with a transit time set within a defined number of days. DHL EXPRESS 12:00 IMPORT Available from 29 countries and territories. 2 delivery attempts as standard. Suitable for individual items up to 70kg and multi-piece shipments up to 1,000kg. DHL ECONOMY SELECT IMPORT

35 4.4 DHL Pricing Guide United Kingdom 2018 IMPORT SERVICES Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. 4.4 DHL DHL EXPRESS WORLDWIDE IMPORT 2 kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Documents and Non-Documents Available from the following countries: Andorra Latvia Austria Liechtenstein Belgium Lithuania Bulgaria Luxembourg DHL EXPRESS 9:00 IMPORT Croatia Czech Republic Denmark Netherlands Norway Poland Estonia Portugal Finland Romania France Slovakia DHL EXPRESS 12:00 IMPORT Germany Greece Hungary Slovenia Spain Sweden Ireland, Rep. of Switzerland Italy DHL ECONOMY SELECT IMPORT

36 4.4 DHL Pricing Guide United Kingdom 2018 IMPORT SERVICES Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom. 4.4 DHL DHL EXPRESS WORLDWIDE IMPORT 3 kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Documents and Non-Documents Available from the following countries: Andorra Latvia Austria Liechtenstein Belgium Lithuania Bulgaria Luxembourg DHL EXPRESS 9:00 IMPORT Croatia Czech Republic Denmark Netherlands Norway Poland Estonia Portugal Finland Romania France Slovakia DHL EXPRESS 12:00 IMPORT Germany Greece Hungary Slovenia Spain Sweden Ireland, Rep. of Switzerland Italy DHL ECONOMY SELECT IMPORT For each additional 1 kg Above 10kg Above 20kg Above 30kg Prices are effective from 1st of January 2018 and are subject to change. Prices are rounded up to the nearest 1kg for shipments up to 70kg and up to the nearest 5kg for shipments above 70kg. All prices are in British Pounds excluding VAT, duties, taxes and other charges. The chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to calculate the volumetric weight: Length (cm) x Height x Width (cm)/5,000 = Volumetric Weight (kg) Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) For each additional 5kg Above 70kg Above 300kg

37 5.1 DHL Globalmail Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL 5.1 DHL Globalmail A convenient and cost-effective international mail service for Letters and Packets. 1 DHL GLOBALMAIL DHL GLOBALMAIL DHL Globalmail is a convenient and economical international mail service. It is ideal for non-time critical correspondence and low-value goods. Easy to use no sorting, counting or weighing of individual items. Free collections by your DHL Express courier. Convenient appears on the same account and invoice as your courier shipments. Reliable consistent transit times, independently monitored and audited. Choice of Service Levels when extra security is required. 1 2 There are two DHL Globalmail tariffs: one for Letters and one for Packets. The DHL Globalmail tariffs use an item and kilogram pricing method. The price is calculated by adding together the item price and the kilogram price, as shown in the worked example on the right. Zone Letters Price per item Price per kg Example The price for sending 10 x 20g letters to Australia (in Rest of World Zone) would be: Item price 0.78 x 10 = Packets Price per item Kilogram price 20g x 10 = 0.2kg 0.2kg x = 2.95 Price per kg Europe Rest of World All prices are in British Pounds excluding VAT. Total price 7.80 (Item price) (Kilogram price) = 10.75

38 5.2 Letters and packets Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL 5.1 DHL Globalmail A convenient and cost-effective international mail service for Letters and Packets. DHL GLOBALMAIL 2 The table below displays the weights and dimensions for the items you can send with DHL Globalmail. DHL GLOBALMAIL Letter Packet Minimum dimensions Maximum dimensions Maximum thickness Length 14cm x width 9cm Length 38.1cm x width 30.5cm 3cm Length 14cm x width 9cm Length + width + height not to exceed 90cm Longest dimension not to exceed 60cm Does not apply Maximum weight 500g 2kg

39 5.2 Letters and packets Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL 5.1 DHL Globalmail A convenient and cost-effective international mail service for Letters and Packets. DHL GLOBALMAIL 3 DHL GLOBALMAIL The countries and territories listed in the table below are defined as Europe for the DHL Globalmail service. Countries and territories not listed here are considered Rest of World. Europe Albania Denmark Lithuania Slovenia Andorra Faroe Islands Macedonia (Republic of) Sweden Armenia Finland Malta Switzerland Austria France Moldova (Republic of) Turkey Azerbaijan Georgia Monaco Ukraine Belarus Germany Montenegro (Republic of) Vatican City Belgium Gibraltar Netherlands Bosnia and Herzegovina Greece Norway Bulgaria Greenland Poland Canary Islands Hungary Portugal Corsica Iceland Romania Croatia Ireland (Republic of) Russian Federation Channel Islands Italy San Marino Cyprus Latvia Serbia (Republic of) Czech Republic Liechtenstein Slovakia

40 5.1 DHL Globalmail Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL A convenient and cost-effective international mail service for Letters and Packets. 5.1 DHL Globalmail DHL GLOBALMAIL 4 DHL Globalmail delivery aims are quoted in working days. Click on the map to find out more. DHL GLOBALMAIL Delivery Aims Germany: 2 to 4 days Europe: 3 to 6 days USA and Canada: 5 to 9 days Rest of World: 6 to 12 days

41 5.1 DHL Globalmail Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL A convenient and cost-effective international mail service for Letters and Packets. 5.1 DHL Globalmail DHL GLOBALMAIL USA and Canada DHL GLOBALMAIL Delivery Aims Germany: 2 to 4 days Europe: 3 to 6 days USA and Canada: 5 to 9 days Rest of World: 6 to 12 days

42 5.1 DHL Globalmail Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL A convenient and cost-effective international mail service for Letters and Packets. 5.1 DHL Globalmail DHL GLOBALMAIL Germany DHL GLOBALMAIL Delivery Aims Germany: 2 to 4 days Europe: 3 to 6 days USA and Canada: 5 to 9 days Rest of World: 6 to 12 days

43 5.1 DHL Globalmail Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL A convenient and cost-effective international mail service for Letters and Packets. 5.1 DHL Globalmail DHL GLOBALMAIL Europe DHL GLOBALMAIL Delivery Aims Germany: 2 to 4 days Europe: 3 to 6 days USA and Canada: 5 to 9 days Rest of World: 6 to 12 days

44 5.1 DHL Globalmail Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL A convenient and cost-effective international mail service for Letters and Packets. 5.1 DHL Globalmail DHL GLOBALMAIL Rest of World DHL GLOBALMAIL Delivery Aims Germany: 2 to 4 days Europe: 3 to 6 days USA and Canada: 5 to 9 days Rest of World: 6 to 12 days

45 5.3 Country Zoning Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL 5.1 DHL Globalmail A convenient and cost-effective international mail service for Letters and Packets. 5 DHL GLOBALMAIL How it works The DHL Globalmail service combines the strengths of DHL Express, Deutsche Post and the international mail network. 5 1 DHL GLOBALMAIL 1 Prepare and address your international mail items as usual. Place unsorted mail in the packaging provided. Complete DHL Waybill and attach to packaging. 2 Collection by DHL Express courier. 3 Transport to Deutsche Post International Mail Centre in Frankfurt, Germany Mail is sorted and enters the international mail network. 5 Delivery in destination country by local post authority. 3

46 5.2 Letters and packets Pricing Guide United Kingdom 2018 INTERNATIONAL MAIL A convenient and cost-effective international mail service for Letters and Packets. 5.2 DHL Globalmail Plus DHL GLOBALMAIL DHL GLOBALMAIL PLUS DHL Globalmail Plus offers the following additional features: Signature on Delivery The mail item will only be handed over to the recipient once they have signed for it. Please note that, although a signature is required on delivery, it is not possible to provide a copy of the signature as proof of delivery. Status Updates Each DHL Globalmail Plus item contains a barcode which allows status updates to be generated. The status updates are: n Data submitted when the barcode label is created n Processed sort facility when the item is received at the Deutsche Post International Mail Centre in Germany Zone Letters Price per item Price per kg Packets Price per item Price per kg Europe Rest of World All prices are in British Pounds excluding VAT. Example The price for sending 10 x 20g letters to Germany (in Europe Zone) would be: n Departed terminal when the item departs from the Deutsche Post International Mail Centre n Arrived destination when the item is received by the postal authority in the destination country n Delivered when the item is delivered to the recipient Please note that the Delivered status update is not provided in all destination countries. For an up-to-date list of countries where the Delivered status update is provided, please contact your DHL Express Account Manager. Item price 4.78 x 10 = Kilogram price 20g x 10 = 0.2kg 0.2kg x 8.20 = 1.64 Total price (Item price) (Kilogram price) = 49.44

47 6.0 Optional Services Pricing Guide United Kingdom 2018 OPTIONAL SERVICES OPTIONAL SERVICES Service Fee Amount CUSTOMS SERVICES SURCHARGES 1 Saturday Delivery The delivery of a shipment on a Saturday, when Saturday is not a standard working day, or on a Friday, when Friday is not a standard working day. This service is only available in selected postal / zip code areas. To check availability, call Customer Services on. Saturday Collection The collection of a shipment on a Saturday, when Saturday is not a standard working day, or on a Friday, when Friday is not a standard working day. This service is only available in selected postal/zip codes areas. To check availability, call Customer Services on. Shipment Insurance The provision, at individual shipment level, of declared value coverage above Standard Liability for the amount necessary to repair or replace a shipment in the event of physical loss or damage. See dhl.co.uk/service_options for details. Extended Liability At Shipper's request, the provision of fixed value compensation over and above Standard Liability, for the amount necessary to repair or replace the document contents of a shipment / piece in the event of physical loss or damage due to an external cause. Please note that this service is only applicable to Document shipments outside of the EU, and the fixed amount of compensation available is 300. GoGreen Climate Neutral By contractual agreement with the Shipper, a full carbon-neutral service comprising calculation of CO 2 emissions on a shipment level, offsetting of these emissions by DHL Carbon Management, and annual certification by an external third party. GoGreen Carbon Footprint A detailed calculation of the carbon footprint of shipments sent in a stated period. This report uses the same measurement principles as climate neutral but without the offsetting. GoGreen Carbon Estimate A high level calculation of the amount of CO 2 emissions omitted from your shipments. This report uses averages based on lane and transportation mode and records the results over the last 3 months' period. Weight (amount per kg), min amount per shipment Weight (amount per kg), min amount per shipment Percentage of replacement/ declared value with minimum charge Per shipment 3.00 Weight (amount per kg), min amount per shipment Per annual report Per quarterly report per kg, subject to a minimum charge of per shipment 0.35 per kg, subject to a minimum charge of per shipment 1.5% of replacement / declared value with minimum charge of International: 0.09 per kg Domestic: 0.02 per kg Subject to a minimum charge of 0.09 per shipment

48 6.0 Optional Services Pricing Guide United Kingdom 2018 OPTIONAL SERVICES OPTIONAL SERVICES Service Fee Amount CUSTOMS SERVICES SURCHARGES 2 Duties & Taxes Paid (DTP) At the Shipper's request, an administration charge for invoicing duties and taxes to the Shipper instead of the Receiver. Equivalent to Incoterm DDP. Neutral Delivery (NDS) An optional delivery service, allowing the shipper or importer to maintain confidentiality over the declared value of the goods. The delivery facility ensures any shipment documentation that might reveal the value of the goods is removed before delivery Split Duty and Tax At Shipper's request, an administration charge for invoicing duties to the Shipper or third party, while taxes are invoiced to the Receiver or third party at destination. VAT cannot be billed to an entity in a third country. This process allows the Receiver to recover VAT on the value of imported goods. Packaging DHL offers three types of packaging services: Standard packaging that consists of DHL flyer bags and document envelopes. These items are provided free of charge. Premium packaging, including DHL cartons and boxes. These items are provided free of charge. Industry specific packaging designed for specialist shipping requirements. A charge applies to these items. Shipment Preparation At Shipper's request, the preparation of a shipment / piece and of any non-customs related transportation documents at origin, on behalf of the Shipper or Payer, including customer requested pick & pack activities. Direct Signature Upon customer's request, DHL will obtain signature from the receiver or a representative at the delivery address. In case no one is at the delivery address, DHL will reattempt delivery. Shipments in this service can t be re-routed, dropped in a post box or left with the neighbour. The receiver is authorised to arrange an alternative delivery time at the same delivery address or to collect the shipment from a DHL owned service point. Per shipment Per shipment Per shipment Free of charge* Variable** Variable N/A Please contact your Account Manager for more information Variable Per shipment 4.00 * Applies to standard and premium packaging. ** Applies to industry-specific packaging.

49 7.0 Customs Services Pricing Guide United Kingdom 2018 CUSTOMS SERVICES 1 OPTIONAL SERVICES Service Fee Amount Disbursements At Receiver's request, the use of DHL's credit or cash to fund the clearance, duty and tax charges related to a shipment / piece, instead of the Receiver using his own bond or credit line. The customs process is accelerated with DHL making prompt payment of relevant charges, while the Receiver defers payment up to an agreed period. Clearance Authorisation The contacting by DHL of the designated ers who have specifically requested contact prior to customs clearance of the shipment / piece is initiated by DHL. Broker Notification At Customer's request, the preparation and delivery by DHL, or the making available of shipment / piece paperwork that is required by a third party Broker to complete customs clearance for the Receiver. Multi-Line Entry The clearance of a shipment / piece with multiple commodities or multiple origins for the same commodity. Fees apply when a shipment has more than 5 lines for entry, regardless of whether or not the entry is a consolidated formal entry containing multiple HAWBs (House Air Way Bills) for the same importer. Bonded Documents The paperwork necessary for DHL to transport from the point of entry to a location specified by the Receiver or er, under a Customs Bond status. Can arise also when the Receiver requests clearance at a second, preferred, terminal / facility. Post Clearance Modification The modification by DHL of value, commodity, country of manufacture, or terms of trade information after the import clearance process for a shipment / piece, to correct or elaborate on what was submitted previously to Customs. Modifications are also necessary when details such as the VAT number are incorrect on the declaration. Fees apply only when the original error was not made by DHL. er Validation A service to cover the exceptional handling when shipping to a destination that is subject to trade restrictions imposed by national legislation such as the EEAS (European External Action Service) or OFAC (US Office of Foreign Assets Control). Per shipment 2.5% of declared value subject to a minimum charge of CUSTOMS SERVICES Per authorisation Per shipment SURCHARGES Per additional line 4.50 per additional line Per shipment Per shipment Per shipment 22.00

50 7.0 Customs Services Pricing Guide United Kingdom 2018 CUSTOMS SERVICES OPTIONAL SERVICES CUSTOMS SERVICES 2 Service Fee Amount Bonded Storage The registration into bond, and subsequent holding of a shipment for more than 3 calendar days, following its arrival date in a DHL or non-dhl bonded facility. Applicable when 1) the holding of a shipment is requested by the customer; 2) a shipment is awaiting clearance documents; 3) a shipment is awaiting clearance by a third party broker assigned by the customer. Permits & Licences To accelerate import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser CD players, cosmetics, eyeglasses, food and food products, DHL is required to file specific information in order to obtain the required import permits or licenses. Declaration Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Per shipment and per kg per day 4.50 and 0.09 GBP Per shipment Per shipment 9.00 SURCHARGES

51 Contents 8.0 Surcharges Pricing Guide United Kingdom 2018 SURCHARGES 1 OPTIONAL SERVICES Service Fee Amount CUSTOMS SERVICES Depends on monthly average spot prices for kerosene / jet fuel (for aviation fuel surcharge) or diesel (for road fuel surcharge). SURCHARGES 0.35 per kg, subject to a minimum charge of per shipment Fuel Surcharge A variable percentage surcharge, derived from a publicly available jet fuel index or diesel fuel index, which is applied to the weight charge, Service Premiums and the following Surcharges and Optional Service charges: - Remote Area Over Sized Piece Non-Stackable Pallet Saturday Collection Percentage of transportation charge, Service Premiums and transportation related Surcharges and Optional Services. Saturday Delivery Elevated Risk For more information go to dhl.co.uk/fuelsurcharge Remote Area An international remote area delivery or collection is defined by a post code (or town in the absence of post code) that is determined as difficult Weight (amount per kg), to serve or too distant. Applies to the destination address for exports, the origin address for imports and both the origin and destination addresses min amount per shipment for Third Country shipments. To check if Remote Area Service applies to a post code or town name, please visit the DHL Capability Tool (DCT) at dct.dhl.com or refer to your shipping tool Over Sized Piece A piece that has a dimension in excess of 120cm or a scale weight in excess of 70kg. The surcharge is applied only once per shipment. Per shipment Non-Stackable Pallet A fixed surcharge is applied to any pallet within a shipment that because of its shape, packaging or content is not stackable. Per shipment Excepted Quantities The handling and transportation of substances and commodities classified as Excepted Quantities in accordance with the IATA Dangerous Goods Per shipment 4.00 Regulations (DGR) and permitted on passenger aircrafts or in accordance with ADR (Accord Dangerous Routier) when transported by road. Limited Quantities by Road The ground handling and transportation of substances and commodities classified as Limited Quantities to the limits of ADR (Accord Dangerous Routier) that are prohibited for air transportation. Dry Ice UN1845 The provision, handling and transportation of Dry Ice (UN1845) used as a cooling agent for non-dangerous goods on either the DHL air or road network or on commercial airlines. Can include replenishment during transit. Per shipment Per shipment 8.00

52 Contents 8.0 Surcharges Pricing Guide United Kingdom 2018 SURCHARGES 2 OPTIONAL SERVICES Service Fee Amount Lithium Batteries Section II (PI966, 969) The handling and transportation of shipments containing Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions (PI966 or 969) either on the DHL air or road networks or on commercial airlines. Per shipment 4.00 Lithium Batteries Section IB, II (PI965) CUSTOMS SERVICES The handling and transportation of shipments containing loose Lithium Ion Batteries compliant with the appropriate IATA Packing Instructions (PI965) on the DHL air network. Dangerous Goods Per shipment The handling and transportation of substances and commodities classified as Full Dangerous Goods either on the DHL air or road network or on commercial airlines. Comprises Full IATA Dangerous Goods to the limits of ADR (Accord Dangerous Routier) Limited Quantities (LQ). Per shipment Change of Billing At an account holder s request, a change in billing by crediting one invoice and the re-invoicing of the same amount to a different account number than the one marked on the Waybill. This charge isn t applied if DHL didn t follow the original billing instructions. Per invoice 9.00 SURCHARGES Address Correction A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. Per shipment 9.00 for international shipments 4.50 for domestic shipments Elevated Risk A surcharge to cover additional security measures for handling outbound and inbound shipments in countries that are subject to elevated risk due to continuous state of war, civil unrest or threats from terrorism. Per shipment Restricted Destination A surcharge to cover the exceptional handling required to service destinations that are subject to trade restrictions imposed by the United Nations Security Council. Data Entry A surcharge applies for each shipment consigned with non-electronic, paper based manual house waybills. Electronic shipping documentation incurs no additional charges. Per shipment Per shipment 2.50

53 9.0 Nectar Points Pricing Guide United Kingdom 2018 NECTAR POINTS Make every shipment count with Nectar. DHL Express is the only courier company to offer Nectar points on your shipping. It s quick and easy you link your Nectar card with your DHL account and collect points every time you ship on your account. You can collect 1 Nectar point for every 1 you spend on shipping. Points can be spent on a wide range of products and brands, such as Eurostar, Pizza Express, ebay, Sainsbury s and many more. To confirm your eligibility and link your DHL Express account with your Nectar card you will need an activation code. You can obtain this from your Account Manager, or by ing and you will then need to complete this form. You will need an activation code for each DHL account that you have and you will need to complete the form for each account. As soon as you have linked your DHL account with your Nectar card, you will collect points automatically each month. You can find out more about collecting Nectar points with DHL here.

54 10.0 Contact Us Pricing Guide United Kingdom 2018 CONTACT US Contact our team on or find out more online at

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