OUT OF THE BOX WORLDWIDE TRADE TOOLS

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1 Welcome Shipping Tools Billing DHL Express Products Optional Services OUT OF THE BOX WORLDWIDE TRADE TOOLS This PDF Toolkit puts a wealth of information about DHL shipping solutions and services at your fingertips. Alternatively, you have the support of DHL Customer Service on to answer your questions. We are here to make shipping easy for all your international deliveries, with a network that covers 220 countries and territories, and 325,000 employees focused on delivering our customers documents, parcels and freight everyday. We combine worldwide coverage with an in-depth understanding of local markets to provide you with a range of import and export solutions from one company. This gives you one point of contact and control. Packaging Shipment Preparation Transit Times Contact Us

2 Shipping Tools MAKE YOUR SHIPPING PROCESS FASTER, EASIER Our shipping solutions are designed to help your business save time and money. We ll help you select a solution that best meets your requirements, from web-based to fully integrated solutions, including: Access all our feature rich online tools in one location Advanced Shipping Solutions Desktop based WEBSHIPPING / INTRASHIP (Web-based shipping solution) IMPORTEXPRESSONLINE (Web-based shipping solution) PROVIEW (Web-based tracking service) SHIP ( -based shipping solution) Easily manage your Express shipping needs online. You can print labels, schedule pickups, manage contact details, track your shipments using your favourite web browser. Quickly and securely manage your Import Express shipments and account details. Effectively manage your international supply chain online and from anywhere. Proview offers real-time shipment monitoring and automatic notifications via or text for all of your express shipments. A first in the express industry: DHL s suite of reusable forms have been specially designed to make shipping quick, easy and convenient by using only your . Page 2

3 Billing PAYMENT TERMS & INVOICE DELIVERY OPTIONS Our aim is to make shipping easy, including the receipt of our invoices delivered the way you would like them. You can reduce your carbon footprint by using EzyBill. Payment Terms DHL offers 30 days credit terms for freight charges from date of invoicing. Payment Modes DHL provides many modes of payments as follows: Electronic Fund Transfers: For interbank transfers, please call DHL finance query team to advise bank account and transfer instructions. Kindly send the Remittance Advice to upon funds transfer for timely and accurate payment allocation. Direct Debit (GIRO): Please call DHL finance query team for a copy of the GIRO Application form. (For DHL Account holders only) Payments via AXS: DHL invoices can be paid through AXS Stations, AXS E-station and AXS Mobile app. Cheque Payments: All cheque payments must be crossed and made payable to DHL Express (Singapore) Pte Ltd. Remittance Advice to sscreceiptinggiro@dhl.com. If Remittance Advice is not provided, please ensure that invoice numbers are written behind the cheque. EzyBill Our free-of-charge electronic billing service enables you to have an accurate, fast and efficient accounts payable service. Electronic billing allows you to view new invoices, search through archived invoices and import invoice data directly into your accounting systems. Click here to learn more on how to read a DHL invoice Finance Query Hotline For billing enquiries you may contact our finance query hotline at Information on Fuel Surcharge For more information on fuel surcharge, please click here Page 3

4 DHL Express Products CHOOSE FROM A RANGE OF PRODUCTS ON YOUR TIME, YOUR NEEDS Time Definite DHL Express 9 or 10:30 or 12 with money back guarantee* Get a money back guarantee 9:00 AM or 12:00 PM delivery on the next possible business day with proactive delivery notification to the major business centres in Asia, Australia, Europe and the Middle East for document and parcel shipments. 10:30 AM services are available for United States of America too. Click here to learn more DHL Express Worldwide Not quite as urgent? Our pre 18:00 PM delivery service is available when you re sending document or parcel shipments anywhere around the world. Click here to learn more DHL Import Express Worldwide If you regularly import spare parts, samples, finished goods or other items, this is the solution for you. Our Import Express service including AirCross involves the collection of your inbound document or parcel shipments from virtually anywhere in the world. Refer to IMPEX Starter Kit Same Day Services DHL Jetline For more information, please speak to your local Sales Representative or Customer Service on When it s absolutely critical to get a shipment delivered in the shortest possible time we offer an immediate dedicated pickup, first possible flight uplift and pre-clearance through customs for a priority delivery. DHL Secureline Also known as on board courier, Secureline is a fully flexible, door-to-door international delivery by air of shipment within the same day, targeting emergency high security needs by way of onboard courier or chartered aircraft. For more information, please speak to your local Sales Representative or Customer Service on Industry Services DHL Medical Express DHL MEDICAL EXPRESS manages the transportation of time and temperature sensitive shipments for the Life Science industry. DHL MEDICAL EXPRESS is the outbound transportation of time sensitive medicines and clinical supplies, as well as the associated inbound transportation of time sensitive specimens, during the clinical trials phase of a new medicine. Click here to learn more DHL Collect & Return DHL COLLECT & RETURN provides an integrated solution for managing the forward and reverse flows that are common to after-sales programs within the High Tech industry. DHL collects high value goods that require repair, deliver these to a nominated repair vendor and when ready, DHL returns the goods to the end user. Click here to learn more Break Bulk Express Forget about additional warehousing costs with Break Bulk Express. It consolidates your separate shipments at the destination country, providing a single customs clearance point. Click here to learn more Other Products DHL Jumbo Box For straightforward express door-to-door delivery of your goods to the world, use our Jumbo range with great packaging at an economical price. Fill the Jumbo Box with almost anything* up to 25kg, and the Jumbo Junior up to 10kg. DHL Express Easy Delivery by the end of the next possible business day for shipments paid for at a DHL SERVICE POINT. This is offered to cash and walk-in customers for documents and shipments that are billed in Singapore. Click here to find DHL SERVICE POINT location * DHL Express Terms and Conditions apply. Page 4

5 Optional Services MORE THAN OUT OF THE BOX SOLUTIONS Need more than a standard service? We have a range of solutions to help you with the business of shipping. Shipment Insurance We recommend our comprehensive Shipper s Insurance for your valuable or personal shipments, in the unlikely event of physical damage or loss. An insurance premium based on the value of the contents can provide even greater peace of mind. Extended Liability DHL extends the standard liability service for document shipments. It provides coverage and compensation in case of loss. In the event of full or partial loss to a DHL Express document shipment, fixed compensation will be paid regardless of the replacement cost of the document. Extended Liability can be added to document shipments via Customer Service, Shipping solutions or Service Points. Shipment Preparation We offer a convenient and on-demand service for shipment volumes that require short-term extra resources for seasonal or irregular high-volume shipments. We can manage the process of waybill preparation, content selection, labeling and paperwork, and send the parcels to the addresses provided. Dangerous Goods For sending express shipments, we are certified in certain classes of Dangerous Goods in accordance with IATA and ADR regulations. GoGreen GoGreen service provides environmental shipping options to reduce CO2 footprint by means of offsetting carbon neutralization, effective measurement and forecasting of CO 2 emission. Delivery Notification When you need documented proof that your shipment has been delivered, DHL Express can provide a copy of the receiver s signature or delivery confirmation via fax or . Remote Area Service If you need to send a parcel or document to a remote location DHL can help with delivery. Duties & Taxes Paid DHL Express can arrange for the shipper or a third party to be billed for any Excise or Customs Duties and Taxes, rather than the usual process of billing the recipient of the shipment. Shipment Redirect DHL offers flexibility to our customers with an IMP account with us. If you have an import shipment that needs to be re-directed to another address in Singapore before the first attempted delivery, you can contact our Customer Service at to make arrangements. Neutral Delivery To protect a competitive or purchasing advantage, you can keep the declared value of your shipment confidential to the consignee with Neutral Delivery Service (NDS). For more information on any of our value added services please speak to your local Sales Representative or Customer Service at Click here to learn more Page 5

6 Packaging VALUE-ADDED PACKAGING TO PROTECT YOUR SHIPMENT Choose from a range of packaging to help protect your shipment during transit. Simply click here or contact your local DHL Express office for details on options and availability of a packaging solution to suit your needs.* DHL PACKAGING AND SPECIFICATIONS Supplies List Dimensions (mm) Max. Weight of Contents (in kg) Estimated Weight of Packaging (in kg) DISKETTE BOX 235x210x SMALLEST BOX 320x250x SMALL BOX 320x235x BIG BOX 480x330x SMALL BRIEFCASE BOX 328x245x BRIEFCASE BOX 460x340x DRAWING TUBE 76.5x991x EXPRESS ENVELOPE 1 350x275x EXPRESS EASY BOX 2* 337x182x EXPRESS EASY BOX 3* 337x322x EXPRESS EASY BOX 4* 337x322x EXPRESS EASY BOX 5 337x322x EXPRESS EASY BOX 6* 416x359x EXPRESS EASY BOX 7* 481x404x EXPRESS EASY BOX 8 541x444x JUMBO BOX 5 337x322x JUMBO BOX 8 541x444x SNAP BOX 440x350x LARGE SNAP BOX 495x455x *Available at DHL SERVICE POINT outlets only *Express Easy products cannot be used in conjunction with existing DHL Express accounts Refer to Packaging Guide Page 6

7 DHL Legal/Express/T&Cs /10 September DHL Ship Francis Lim ABC Pte Ltd No. 1 Exel Avenue Singapore 5000 Contact: Day: Time: 1 Shipper: DHL Express Singapore Pte Ltd Francis Lim No 1 Tai Seng Drive Singapore Singapore Phone: Testing testing testing Kuala Lumpur Malaysia Phone: Bill To Third Party: Date: Invoice Number: test Shipment Reference: test Comments: Airway Bill Number: Full Description of Goods QTY UOM Commodity Unit Subtotal Unit Net Subtotal Country of Origin Code Value Value Weight Weight testing 1 pc Singapore Payer of GST/VAT: Type of Export: Terms of Payment: Total Declared Value: Total Pieces: 12 SGD Total Net Weight: Total Gross Weight: 0.5 I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above. Signature: Position in Company: Shipping Consultant Receiver (No: ) Permanent Company Stamp: Currency Code: Incoterm: test SGD DAP - Delivered At Place kg kg Shipment Preparation DOCUMENTATION MADE EASY An example of an electronically produced air waybill. An example of an electronically produced commercial invoice. Check list before shipping. Terms & Conditions of Carriage DHL EXPRESS TERMS AND CONDITIONS OF CARRIAGE ( Terms and Conditions ) IMPORTANT NOTICE When ordering DHL s services you, as Shipper, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorised officer of DHL. Shipment means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A waybill shall include any label produced by DHL automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). DHL means any member of the DHL Express Network. 1 Customs, Exports and Imports DHL may perform any of the following activities on Shipper s behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as Shipper s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver s import broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorised. EXPRESS WORLDWIDE From: Origin: SIN To: XYZ Pte Ltd 50 High Road 10 Contact: Kuala Lumpur Malaysia Ph: C Kuala Lumpur Malaysia WPX MY-KUL Ref-Code: Parts Date: Piece Weight: Piece: Account No: kg 1/1 Contents: Testing only Receiver: Testing Commercial Invoice Unacceptable Shipments Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:- WAYBILL it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), any applicable government department or other relevant organisation; no customs declaration is made when required by applicable customs regulations; it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer form negotiable instruments, precious metals and stones; real or imitation firearms, parts thereof, weapons, explosives and ammunition; human remains, pornography or illegal narcotics/drugs), (2L)MY it contains any other item which DHL decides cannot be carried safely or legally, or its packaging is defective or inadequate. (J) JD Click to enlarge Click to enlarge Click to enlarge Page 7

8 Shipment Preparation Terms & Conditions of Carriage EXPRESS WORLDWIDE DHL Ship From: Francis Lim ABC Pte Ltd No. 1 Exel Avenue Singapore 5000 WPX Contact: Origin: SIN DHL EXPRESS TERMS AND CONDITIONS OF CARRIAGE ( Terms and Conditions ) IMPORTANT NOTICE When ordering DHL s services you, as Shipper, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorised officer of DHL. Shipment means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A waybill shall include any label produced by DHL automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). DHL means any member of the DHL Express Network. 1 Customs, Exports and Imports DHL may perform any of the following activities on Shipper s behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as Shipper s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver s import broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorised. C To: XYZ Pte Ltd 50 High Road 10 Contact: Kuala Lumpur Malaysia Ph: Kuala Lumpur Malaysia MY-KUL Ref-Code: Parts Date: Piece Weight: Piece: Account No: Contents: Testing only kg Day: Time: 1/1 2 Unacceptable Shipments Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:- it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), any applicable government department or other relevant organisation; WAYBILL no customs declaration is made when required by applicable customs regulations; it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer form negotiable instruments, precious metals and stones; real or imitation firearms, parts thereof, weapons, explosives and ammunition; human remains, pornography or illegal narcotics/drugs), (2L)MY it contains any other item which DHL decides cannot be carried safely or legally, or its packaging is defective or inadequate. DHL Legal/Express/T&Cs /10 September (J) JD Page 8 Back to Shipment Preparation

9 Shipment Preparation Shipper: DHL Express Singapore Pte Ltd Francis Lim No 1 Tai Seng Drive Singapore Singapore Commercial Invoice Phone: Receiver: Testing Testing testing testing Date: Invoice Number: test Kuala Lumpur Malaysia Shipment Reference: test Phone: Bill To Third Party: Comments: test Airway Bill Number: Full Description of Goods QTY UOM Commodity Unit Subtotal Code Value Value Unit Net Weight Subtotal Weight Country of Origin 1 testing 1 pc Singapore Total Declared Value: 12 SGD Total Net Weight: 0.5 kg Total Pieces: 1 Total Gross Weight: 0.5 kg Payer of GST/VAT: Type of Export: Terms of Payment: Receiver (No: ) Permanent Currency Code: Incoterm: SGD DAP - Delivered At Place I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above. Page 9 Back to Shipment Preparation

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11 Shipment Preparation For your Invoice Queries Please ATTENTION TO: FRANCIS TAN QUERY SINGAPORE PTE LTD 500 AMOY STREET #05-01 SINGAPORE TAX INVOICE DHL Contact FINANCE QUERY Contact Tel Account No. Invoice Date SIN /05/ Page 1 of 4 1 Due Date 23/06/ DATE 6 HAWB 7 Pieces Weight Charges Discount GST Amount 19/ B FUEL SURCHARGE PRODUCT CODE: EXPRESS WWIDE DOC TOTAL CHARGES: SHIPPER REFERENCE: N/A 12 ORIGIN: SINGAPORE, SINGAPORE 15 DESTINATION: DHAKA, BANGLADESH, BANGLADESH Sender: FRANCIS TAN Receiver: 16 YENNI NAEEM 13 QUERY SINGAPORE PTE LTD 17 TESTING INC AMOY STREET 18 KA96 PROGOTI ROAD SINGAPORE DHAKA 1234 Sub-Total * DHAKA, BANGLADESH Total Grand Total SGD Kindly visit for invoice copies and paperwork. This is a Computer Generated Invoice,no Signature required. Kindly attached this remittance advice to your cheque. Kindly make payments to DHL Express (Singapore) Pte Ltd REMITTANCE ADVICE DHL EXPRESS (SINGAPORE) PTE LTD CREDIT DEPARTMENT ROBINSON ROAD POST OFFICE, P.O. BOX 2101 SINGAPORE We enclose CHEQUE NO. for SGD DHL_OUTSPECIALSSC SAMPLE 22 * * 23 *SIN * Account No Invoice SIN Due Date 23/06/2014 AMOUNT DUE SGD HOW TO READ YOUR DHL INVOICE 1 Account number 2 Invoice number 3 Invoice date 4 Page number of invoice 5 Payment due date 6 Air waybill reference number 7 Number of pieces 8 Shipping charges 9 Fuel surcharge 10 Product code 11 Shipper s reference 12 Origin 13 Shipper 14 Shipper s address 15 Destination 16 Receiver s name 17 Receiver s Company 18 Receiver s address 19 Sub-total for particular destination 20 Total invoice value 21 Amount payable 22 Account number 23 Invoice number 24 Address to send payment to Page 11 Back to Shipment Preparation

12 Transit Times TRANSIT TIMES We ve made determining the estimated transit time of your shipment very simple. Just use our DHL Capability Tool online. Make sure you have the following information on hand: n n n The Shipper and Receiver s names, countries, cities and ZIP / Postal Codes Your package(s) weight(s) and dimensions Your shipments declared value (if it is dutiable) Find out the latest transit time quote to help you plan ahead of time. Click here to learn more Page 12

13 Contact Us CALL, DROP IN OR JUMP ONLINE East 10 Changi South Street 2, Singapore Northeast 1 Tai Seng Drive, Singapore West 26 Jalan Tukang, Singapore Airport Cargo 75 Airport Cargo Road, #01-01 Singapore hour Customer Service Hotline For billing enquiries: For GST billing enquiries: For e-commerce enquiries: Drop in to one of our DHL SERVICE POINTs Click here for our DHL Service Points location Website DHL e-track track@dhl.com (Insert up to 50 waybill numbers in content) Page 13

14 Welcome WELCOME TO DHL EXPRESS IMPORT SERVICES Exercise more control with DHL import services Learn about the many benefits of importing with DHL Express. Page 14

15 Easy to use EASY TO USE Once your import shipment is ready, getting it to you or your clients is easy. There are 3 ways to request a pick-up with DHL: Go online: The fastest and most secure way for your imports. Through Import Express Online you can arrange the pick-up of a shipment that is across the world, right from your own computer. Prepare all the paperwork, indicate the ready day and hour for pick-up, or even provide instructions to your vendor on how you want the shipment prepared. This keeps your account number secured giving you peace of mind. Call Us: Call your local DHL Customer Service number and make arrangements We will take care of the rest for you. Shipper Request: You can also authorize the shippers to request a pick-up at origin by calling their local DHL Express office. Page 15

16 Getting started GETTING STARTED Unleash the power of your Import account take the following simple steps and seize control of your import process: Take 3 steps for a successful Import: 1) Automate your import shipping process: Go to and register your Import profile Set-up suppliers and manage user authorizations 2) Activate your experienced trade assistant resource: Log-in to and start using DHL s Trade Automation Service Find ways on how to have an efficient clearance process, reduce costs, compare landing costs, and much more 3) Have complete visibility on all your shipments with DHL ProView: Access Proview at Let us know when and how you would like to be notified on the status of your shipment Access it all in one place with MyDHL you ll have the power of DHL in one personalized site learn more by going to MyDHL* for more details. *MyDHL not available in all markets, ask your sales representative for more information. Page 16

17 Service options SERVICE OPTIONS Discover the many benefits DHL Import Express can offer to your business. At DHL, we re committed to using our international expertise and world-class service to help ensure your success. Our versatile and reliable delivery options provide you with express services from over one hundred thousand locations all around the world. Depending on the level of urgency or budget factors, DHL has the solution that fits your Import needs. Time Definite Services DHL provides time definite services that allow you to import goods from virtually anywhere in the world by a specific time or by the end of the next possible business day. Working with the world s largest global network ensures fast delivery with end-to-end tracking and customs clearance. Our services include: DHL IMPORT EXPRESS 9:00* DHL IMPORT EXPRESS 10:30* DHL IMPORT EXPRESS 12:00* DHL IMPORT EXPRESS WORLDWIDE Flexibility Your DHL import account is more than a convenient way to import goods; it is your supply chain partner. Here are some ways you can make the most of DHL s Import Services: Support after-sales agreements for scheduled maintenance or repair & return programs. Improve efficiency, and keep inventories lean by shipping from a factory or warehouse in another country directly to your own clients. Negotiate better INCOTERMS, by matching the import service with billing options such as Neutral Delivery or Duties & Taxes Paid terms. *Service availability changes from market to market, contact your sales representative to determine service options to your location. Page 17

18 E-tools E-TOOLS Whether you are a small exotic imports boutique or a large multi-national, you need to have the right tools to compete. DHL will give you the E-shipping solutions you need to make importing easier than ever. Gain control, improve efficiencies and supply chain visibility. Import Express Online Prepare your shipment waybills, instructions and arrange for pick-ups in just a few clicks. Among the many benefits: Validate Paperwork: View shipment documentation online as soon as it is prepared by the shipper. Control Cost: Determine how to bill customs charges, approve or deny shipment requests or prepare import customs documents to avoid penalties and delays. Stay Alert: Set notifications to alert you of specific activities by the shipper or DHL. Page 18

19 E-tools E-TOOLS Trade Automation Service The best way to import is by avoiding costly mistakes. Empower yourself with critical trade information at your fingertips. Security: With the Restricted Party Check feature, you can screen vendors and potential clients in other countries against potential security risks (money laundering, terrorism, embargoed countries), and avoid fines or asset confiscation. Avoid Delays: Learn what is required in terms of import permits, licenses or bonded services to clear your goods in over 200 countries. Control Costs: Add efficiency to your inventory planning and procurement process by knowing the total landed cost of your goods or compare import costs from vendors in different countries. The faster you know the total cost of your goods, the quicker it will be to sell them at a profit. Be Ahead of the Pack: Enjoy an advantage over your competitors: the Trade Automation Service gives you access to a comprehensive collection of import and export documents organized by country to accompany your shipment. With dozens of features and modules this will be the only trade tool you ll ever need. DHL ProView Gain total visibility with the shipment status dashboard providing current event details for all shipments at one glance. Quickly focus on Customs delays and exceptions that may require your involvement. Add one account or import a list of up to 2,000 accounts Store an unlimited number of notification contacts Receive detailed per-shipment information or helpful summary digests Flexible notification methods Via or text message ProView provides the shipment information you need to keep your customers and colleagues up to date. Page 19

20 Contact information CONTACT INFORMATION We re here to help you whenever you need assistance. Please don t hesitate to get in touch with one of our International Specialists whenever you have a question or need our help. Our specialist knowledge across all business sectors allows us to provide industry-specific solutions to customers around the world. Get in touch with us for everything from logistical support to scheduling a pick up no issue is ever too small for us to lend you a hand. So contact us right away so we can help you meet all your international shipping needs. Contact us today so we can assist you with your first shipment please visit: Page 20

21 DHL EXPRESS PACKING GUIDE Thank you for using DHL Express for your international express shipping needs. DHL is committed to delivering your shipment with speed and care. Since shipments are handled frequently through our different facilities, it is recommended that they are properly packed and secured. You may find packaging tips in our website here for different products. Depending on shipment origin/destination, restrictions may apply for some commodities. Please contact the local DHL Customer Service team for more information. Note that DHL will accept no liability for the packaging advice it provides. Page 21

22 DHL DHL Express DHL and DHL Express are registered trademarks of Deutsche Post AG / DHL Operations B.V. / DHL International GmbH