The Future of Airport Information Technology (IT) Presentation to, ACI-NA Airport Board Members and Commissioners Conference April 28, 2009

Transcription

1 The Future of Airport Information Technology (IT) Presentation to, ACI-NA Airport Board Members and Commissioners Conference April 28, 2009

2 Initiatives Dictating IT Trends Technology Standards Driving IT Effective Flow of Information to aid the Decision Making Process Sustainability - Green Initiatives Security Passenger Processing Any Technical Solution that Saves Money - ok, or Generate Revenue

3 Directing IT Through Standards ACI Working Groups, Supporting TRB projects, and IATA ACI BIT (Business Information Technology) Common Bag Drop/Passenger Self-Tagging Sustainability/Green IT Security Transportation Research Board (TRB.org) Business Intelligence Common Use Reference Guide Effective Communicating between CEO and IT Self Tagging and Bag Drop off PCI Data Standards

4 Directing IT through Standards ACI Working Groups, Supporting TRB projects, and IATA IATA Common Use Passenger Processing Systems (CUPPS) Update Aviation Information Data Exchange (AIDX) Passenger Data (PADEX) Baggage Data New industry standards Data management Application development

5 Effective Flow of Information Between Executive Management and IT

6 Effective Flow of Information Between Executive Management and IT ACI and the TRB Recognize the problem ACI BIT is soliciting organized input for acronyms and meanings TRB has initiated a project to develop a Primer To develop a non-technical, easy to read primer tailored to Airport CEO/Directors and IT professionals To understand each other's perspective on how Information Technology benefits the airport as well as how to make business decisions regarding its implementation. Describe the changes in airport business models that presently exist, where they are moving, and the value of systems integration.

7 Effective Flow of Information IT Governance Aligns priorities, processes, and people, required to run IT like a business Balances IT s cost and the increasing value of data to obtain an appropriate return from IT investments Manage the risks of doing business in an interconnected digital world Manage IT s impact on business continuity Avoid the failures of IT, impacting the enterprise s value and reputation Align priorities processes and people required to run IT

8 Effective Flow of Information Business Intelligence A comprehensive set of processes, methodologies and tools that collect, integrate and present information about the true state of the business Connect people to information efficiently and effectively Gain consistent, accurate and timely data and reporting Focus on areas of improvement (exception management) Improve planning Improve strategic, tactical & operational decision making

9 Effective Flow of Information Business Intelligence Picture: Bi3 Sol.

10 Sustainability An Airport Wide Effort ACI BIT Charter Actions Outline potential sustainable activities that are conducive to airports of all sizes, including those that can be accomplished for little or no cost. Maintain an inventory of airport best practices in sustainability to share with other airports. Provide training/stepbystep approach on airport IT best practices. Identify potential sustainable activities in other business lines that can be supported through the use of technology. Provide general education/briefings on sustainable IT practices.

11 Sustainability An Airport Wide Effort Picture: Port of Seattle

12 Security PCI Compliance Payment Card Industry Data Security Standard (PCI) PCI Compliance is an Ongoing PROCESS and NOT A PROJECT This means a new ongoing operating expense Roles everyone has a stake in the program success Key Activities: Map all cardholder processes Validate with vendors that no unencrypted cardholder data or security values are stored Identify all critical locations where cardholder data is processed, stored or transmitted Remediate compliance gaps and train all key stakeholders Provide well documented (i.e. justified with evidence) reports to senior management and Acquiring Banks Schedule vulnerability scans Manage Risk

13 Security PCI Compliance Picture: Coalfire Systems

14 Technology Trends Network and Device Convergence Network Convergence: A common network infrastructure for voice, video and data Device Convergence: A common end user device serving many functions Mobile calls Fixed calls Instant Messaging Web Browsing MP3 Player Camera Maps and Directions

15 Technology Trends Network and Device Convergence Offers convenience and flexibility not possible with separate infrastructures Improves single approach to users demand on high quality of service Achieving Sustainability and resultant cost savings Trunk and bandwidth reduction Significant power and space savings (some say up to 95%) Other savings in devices, processing, roaming port, etc. Improves opportunity for PCI DSS compliance

16 Technology Trends Server Virtualization Running multiple independent virtual operating systems on a single physical computer. Maintains server performance Achieves higher server density Reduces hardware acquisition Reduces maintenance costs Achieving Sustainability Reduce power consumption Reduce footprint of physical machines and rack space Reduce thermal output (cooling requirements) Less physical hardware = lower costs of disposal

17 Technology Trends Passenger Processing Extend the self-service experience Airport managed access and use of airline data for common processes New community applications (bag drop, security checkpoint, passenger tracking) Common flow self-service as prime path Boarding pass anywhere Automate baggage drop Automate security Automate boarding Automate arrival 2D barcode at all touch points Rethink everything! Picture; IER

18 Technology Trends Example of RFID automated bag drop Allows home tagging of bags Removes agent interaction Does not require full RFID infrastructure Compatible with existing BHS Reduces lines to a minimum Reduces risk in terminal Tagging in bag room Permanent RFID Tag Picture; IER

19 Technology Trends Automate the security check Mobile phone check-in is here TSA BPSS initiative IATA BCBP proposal for encryption Scanners to be deployed at airport checkpoints in 2009 Picture; IER

20 Technology Trends Airport Security Information Systems and Technology have moved to the forefront in airport security Integrating the various technologies to deliver a system, challenges airport security and information systems staff Federal initiatives are constantly adding security requirements and procedures

21 Technology Trends GPS and RFID Tracking Assets One such Example: Ground Service Equipment Gaining the edge of GPS technology at a much lower cost by the assistance of RFID Can trace equipment at practical accuracy. Tracing of many GSE in a second Technically up to 50 RFID tags can be identified by a RFID reader in a second. This provides rapid equipment distribution information to the Control Room. In addition to the relatively low cost, it is unnecessary to worry about physical damages or theft. Low risk through proven technology. The risk of this system design is highly manageable as GPS, RFID and Wireless LAN are mature and proven technologies.

22 Technology Trends GPS and RFID Tracking Assets Picture: Epcode: Hongkong Airport Services

23 QUESTIONS?

24 The Boarding Pass Scanning System (BPSS) is a process and technology that validates the authenticity of the boarding pass at the TSA security checkpoint using 2-dimensional (2D) bar code readers and encryption techniques. The BPSS will display machine readable data from the boarding pass for confirmation against the human readable portions of the boarding pass to verify that the boarding pass is legitimate and has not been tampered with. Once confirmed, the displayed data will be deleted from the BPSS.

25 Bar Coded Boarding Passes (BCBP) use IATA industry standard 2D bar codes. Because they can be accessed from anywhere - even a mobile phone - they offer more convenience for the passenger. Because don't need to be printed on expensive paper stock and facilitate off-airport check-in, they save the industry up to US$1.5 billion every year. By the end of 2010 all IATA members will be 100% BCBP, and magnetic stripe boarding passes will be history. OLAP Online Analytical Processing