SUPPLIES REVIEW. This English translation is provided for information only. Only the French original version constitutes a contractual document.

Transcription

1 SQ 908 Indice E Railway Application Quality Specification ENSURING THE QUALITY OF PRODUCTS PURCHASED BY SNCF SUPPLIES REVIEW Issue date November 2009 This English translation is provided for information only. Only the French original version constitutes a contractual document

2 DOCUMENT HISTORY Version Grounds for modification Date D 1 st edition Document complementing SQ 900 for certain products. Creation at version D to reflect the overall change in SNCF s strategy on obtaining quality. 03 / 2004 Extension to the field of services E 2 nd edition Removal of types 2 and 3 of the supplies reviews 11/2009 Quality Specification approved on 10/2009 Supplier Quality Department - 2 -

3 TABLE OF CONTENTS Page FOREWORD SCOPE AND FIELD OF APPLICATION TERMINOLOGY - REFERENCE DOCUMENTS TERMINOLOGY REFERENCE DOCUMENTS OBLIGATIONS OF THE SUPPLIER MEASURES TO BE TAKEN BY THE SUPPLIER DEFINITION OF THE PRODUCT: INFORMATION TO BE SUPPLIED TO SNCF APPLICATION AND REALISATION OUTPUT AND RECORDS...8 FEEDBACK FORM

4 FOREWORD Ensuring as early as possible that the terms of a contract pertaining to an industrial product or a service have been well understood and that the organisational structure set up to implement the contract will enable the requirements to be met is an essential success factor. The start-up phases of production and service provision must be controlled and arrangements applied for ensuring continuing quality in accordance with the requirements. For some of its particularly sensitive purchases, SNCF wishes to mark the importance it places on these principles by imposing the present quality specification. 1 - SCOPE AND FIELD OF APPLICATION This quality specification states the arrangements to be applied by an SNCF supplier when a supplies review for an industrial product or a service is required in the contract by reference to this document. It describes the activities to be applied and their implementation over the course of the review process. It sets out the conditions governing action by SNCF representatives on the industrial product or service realisation sites. The supplies review is applied for products or services whose function or conditions of use or provision make it important to verify as early as possible that all SNCF's needs and expectations have been identified and taken into account by the supplier. It is applied in the cases described in Chapter TERMINOLOGY - REFERENCE DOCUMENTS TERMINOLOGY The terms used are those from SQ 900 with, in addition, the following special definitions. To ensure the document is understood correctly, the definition of a product is indicated even though it already features in SQ 900. Supplies review Documented process whereby: - the product s adequacy vis-à-vis the defining reference documents is established, - compliance with all the contractual obligations is checked, - control of the realisation and inspection processes with an influence on product and overall service quality as per 4.1 of SQ 900 is validated. Product Result of activities or a process According to the standard EN ISO 9000, four generic categories of products exist: - services (e.g. transport) - software (e.g. programmes, dictionaries) - material products (e.g. mechanical engine components) - products resulting from continuous processes (e.g. lubricants) - 4 -

5 For the purpose of comprehension, in the subsequent sections material products and systems (material and/or software components) will be referred to as industrial products and immaterial products (services) will be referred to as services. If the term product is used by itself, the provisions apply both to industrial products and services REFERENCE DOCUMENTS - SQ 900: Relations between SNCF and its suppliers Supplier's obligations SNCF inspection - SQ 901: Requirements for the quality management system and quality plan - SQ 906: Requirements for procurement control by the supplier and inspection by SNCF 3 - OBLIGATIONS OF THE SUPPLIER MEASURES TO BE TAKEN BY THE SUPPLIER The supplier must take all the necessary measures for process control and mass production or provision of the product or service in accordance with SNCF s needs and expectations. These measures include the action listed below: DEFINITION OF THE PRODUCT: - provision of regulatory documents or documents specified in the contract: regulations, decrees, drawings, standards, specifications, functional specifications, etc., - their transcription and interpretation in the supplier's documentation: drawings, production ranges, inspection, measurement and test documents or instructions (including product acceptance criteria), - results of design verification and validation tests specified in the contract Product inspection (including purchased or sub-contracted products): - results of contractual tests and inspections and identification of the methods used, - demonstration of conformity with the relevant regulatory requirements Non-conformities and corrective action: - identification of any deviations with respect to the defining documents (due to incorrect transcription of the defining reference documents, inaccuracy, expired or obsolete documents, etc.) and proposal of the corresponding corrective action, - identification of any deviations with respect to the inspection documents (either in the realisation process or in the finished products) and proposal of the corresponding corrective action Procurement and sub-contracting: - results of measures taken on the products or processes considered important, purchased or sub-contracted (product / manufacturer or sub-contractor pair list (CP/F list) in SQ 906 if necessary)

6 3.1.5 Product realisation control: - availability of the necessary work instructions, - provision of competent personnel, - use of appropriate equipment, - availability and use of controlled measurement and monitoring devices, - implementation of measurement and monitoring activities, - validation or qualification, where applicable, of production or inspection processes, the output of which cannot be verified by subsequent monitoring or measurement for industrial products, - provision of the necessary resources for identification and traceability of the product, where applicable, - implementation of a clear and comprehensive management system for the product including resources devoted to monitoring its evolution Product preservation and release: - arrangements for storage, packaging, shipment and delivery, - special features due to the use of supplies owned by SNCF, where applicable, - arrangements for installation of the product and after-sales monitoring, where applicable, - validation of technical or quality documents required under the contract (product data sheet, test report, performance indicators, etc.) INFORMATION TO BE SUPPLIED TO SNCF Unless otherwise specified in the contract, the supplier shall, on notification of the contract, agree with SNCF the date on which it undertakes to supply the information listed above, so as to allow inspections to be carried out under the conditions of Chapter 4. The form in which this information is communicated (e.g. control plan, quality plan and inspection plan) is chosen by the supplier. The supplier may add any other information it considers necessary to demonstrate that the anticipated result has been obtained. If changes are subsequently made to the realisation processes, the corresponding information will be updated and sent to SNCF

7 4 - APPLICATION AND REALISATION Cases in which a supplies review is carried out include: - initial mass production of an industrial product or beginning of the realisation of a service, - change of location in which the product is realised, - after interruption in production for a period exceeding two years, - in the event of a change to the defining reference documents for the product or service, - in the event of a change to the production process, if it is liable to affect the quality of the product, - in case of problems previously encountered by SNCF with the ordered product (storage, installation, use, etc.) or the realised service. For industrial products, the supplies review is carried out on the first products with mass production characteristics, even if certain conditions of realisation may subsequently be changed. The appropriate moment to launch the review is determined in agreement between SNCF and the supplier. In the case of a complex product (e.g. rolling stock), intermediate supplies reviews may be carried out, at the principal stages in the process, on sub-assemblies or components of the final product. The conditions in which this arrangement is implemented are decided by mutual agreement between SNCF and the supplier before the start of production. SNCF's inspections consist in checking that the conditions described in Chapter 3 are implemented by the supplier. They may be modified according to: - the industrial product or service, its conditions of use and associated risks, - the repetition of needs expressed by SNCF, - the representativeness of a previous supplies review for the same series of industrial products, - the level of quality control of the supplier and evidence provided. And in particular when rolling stock or complex industrial products are involved, depending on the content of prior inspections and the relevance and organisation of the First Article Inspections undertaken by the supplier. In this case, SNCF will notify the supplier. The Supplier Quality Department (DDQF) is SNCF's representative for monitoring the supplies review. The person in charge of technical matters (contracting authority, project manager, etc.) and/or person responsible for the contract may participate within the scope of their responsibility. Proposals for corrective action with regard to the defining documentation will be validated by the person in charge of technical matters (contracting authority, project manager, etc.) or their delegate, other proposals being validated by DDQF. Any temporary arrangements required for meeting the delivery schedule will be agreed jointly by the supplier and SNCF

8 5 - OUTPUT AND RECORDS On completion of the supplies review, a report is prepared then submitted to the various SNCF parties and the supplier for signature. For industrial products It shall clearly state all the conclusions of the review and the supplier's decision with regard to starting or continuing series production. Unless otherwise specified in the contract, the report of the supplies review will also indicate the methods of shipment of the products covered by the contract, and for these same products in the future. For all products Any measures to be taken by the supplier and their planning or any reservations expressed by SNCF will be identified. The result of these measures will subsequently be added to the report. The supplies review is then considered to be closed. The result of any design verification or validation tests required by the contract which have not yet been carried out (Chapter 3) will be taken into account on their completion for final closure of the supplies review. This report as well as the information and its modifications communicated by the supplier and described in Chapter 3 will be used in drawing up the action to be taken for subsequent production or realisation. Except in the case of more stringent legal, regulatory or contractual requirements, storage is to cover a minimum of ten years. Deletion prior to the specified date must be approved by SNCF

9 SUPPLIER QUALITY DEPARTMENT FEEDBACK FORM All proposals for updates shall be accompanied by a photocopy of the FEEDBACK form, addressed to the Procurement department, PMO 15 rue Traversière PARIS Cedex 12, proposing a: comment, idea, suggestion, modification, error, improvement Non-SNCF firm Address: SNCF department Address: Date: Name: : Fax: Internet: : Fax: Intranet: Signature: Subject of the Feedback Form: Continued overleaf or on separate sheet (1) ACKNOWLEDGEMENT OF RECEIPT BY PMO FEEDBACK FORM NUMBER: This feedback form was received on: We are examining the action to be taken on your suggestions. You will be informed as soon as possible. Thank you for sending us your Feedback Form. Head of PMO Date: Signature: Copy to: (1) Delete as appropriate - 9 -