Integrated Management Systems. John Marsden Marsden International (UK) Ltd

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1 Integrated Management Systems John Marsden Marsden International (UK) Ltd 1

2 Why develop an IMS? Streamline management systems Use of common elements Ease of implementation of systems Better control and understanding of documentation 2

3 Standards and topics ISO 9001 Quality Management System ISO Environmental Management OHSAS Health & Safety HACCP ISO Laboratory Management BS7799 Information Security?? 3

4 Common Elements of Management Systems Policy Objectives Responsibilities Documentation Monitoring Corrective Actions / Incidents /Accidents Auditing Management Review 4

5 Specific Elements of the 3 Systems Risk / Aspect Evaluation (EMS OHS) Legal registers (EMS OHS) Identifying Customer requirements (QMS) Design and development (QMS) Purchasing (QMS) These require special consideration within an IMS 5

6 What are the key requirements for a Management System? Overall Strategy Checking that the plans will be reached Planning Implementing the Plans 6

7 Supporting Documentation, Including Procedures & Records Policy & Manual Operating Procedures Work Instructions Standards, Guides, Records & Other Support 7

8 EMS Top-Level Manual Title : CONTENTS SECTION : EM1 REVISION : 0 ISSUE : 1 Authorised by ; J.A. PAGE : 1 of SECTIONTITLE EM 1 Contents EM 2 Foreword EM 3 Company Overview EM 4.1 The Environmental Management System EM 4.2 The Environmental Policy EM 4.3 Environmental Planning EM Environmental Aspects EM Legal & Other Requirements EM Objectives & Targets EM Environmental Management Programmes EM 4.4 Implementation & Operation EM Structure & Responsibility EM Training, Awareness & Competence EM Communication EM Environmental Management System Documentation EM Document Control EM Operational Control EM Emergency Preparedness & Response EM 4.5 Checking & Corrective Action EM Monitoring and Measurement EM Non-Conformance & Corrective Action EM Records EM Environmental Management System Audit EM 4.6 Management Review 8

9 OHS Manual Title : CONTENTS SECTION : M1 REVISION : 0 ISSUE : 1 Authorised by ; J.A. PAGE : 1 of SECTIONTITLE M 1 Contents M 2 Foreword M 3 Company Overview M4.1 The OH&S Management System M4.2 The OH&S Policy M 4.3 OH&S Planning M Risk Assessments M Legal & Other Requirements M Objectives & Targets M OH&S Management Programmes M 4.4 Implementation & Operation M Structure & Responsibility M Training, Awareness & Competence M Communication M OH&S Management System Documentation M Document Control M Operational Control M Emergency Preparedness & Response M 4.5 Checking & Corrective Action M Performance Measurement & Monitoring M Non-Conformance & Corrective Action M Records M OH&S Management System Audit M 4.6 Management Review 9

10 Key & Support Business Processes In many organisations there is a clear differentiation between "Main Processes" and "Support Processes". Key Business Processes New Product Design Purchasing Sales Order Entry Business Risk Assessment Support processes. Document and Data Control Education and Training Quality Planning Staff Recruitment 10

11 IHS Manual The Perfect Hotel Title : CONTENTS SECTION : M REVISION : 0 ISSUE : 1 Authorised by ; J.A. PAGE : 1 of SECTION TITLE M 1 Foreword M 2 The Management System - Policies M 3 Company Overview Key Processes M4.1 Marketing and Sales M4.2 Guest Reception M 4.3 Food and Catering Processes M 4.4 Guest Facilities Servicing M 4.5 Customer Feedback and Complaints Support Processes M 4.6 Purchasing M Training M 4.6 HSE Management M 4.7 Business Risk Assessments Etc etc etc 11

12 Work Activities Integrated Procedures Standard operating Instructions (SOP s) Work Instructions (WI s) Should be integrated for all issues associated with the task and cover quality, environmental issues and health & safety 12

13 IMS Problem areas Not enough information relating to relevant topics (EMS often consumed within H&S) Duplication of activities Too many levels complex systems Awareness of the system can be patchy Often OHS/EMS separate from QMS 13

14 Summary Integrated Management Systems Careful planning of the IMS will provide significant benefits to the organisation Top Level Manual provides the direction to related documents General work instructions contain all requirements for quality, H&S and environmental issues 14

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