FRANCHISE PROSPECTUS THE 24 HOUR SAMEDAY COURIER AND EXPRESS FREIGHT SERVICE SPECIALISTS

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1 FRANCHISE PROSPECTUS THE 24 HOUR SAMEDAY COURIER AND EXPRESS FREIGHT SERVICE SPECIALISTS

2 WELCOME TO THE 1 ST RESPONSE FREIGHT MANAGEMENT FRANCHISE OPPORTUNITY Set Up Your Own Successful 1 st Response Freight Unique Management Franchise With The Potential To Earn A Six Figure Income. KEY FRANCHISE BENEFITS 1st Response Freight is a 24 hour, independent, professional and reliable cost effective Sameday Courier and Express Freight Service provider. Customer satisfaction is our number one priority and with this in mind we deliver their promises safely, securely and to their time scales. Due to increased demand for our services we are now looking to develop our existing operations through new Strategic Franchise partnerships with individuals with a good business background. As a franchisee of 1 st Response Freight you will be developing a successful business that you could later sell. We will provide you with all the support you need to build a successful business within your chosen territory. You do not need to have any experience in the industry as we will provide you with full initial and ongoing training, marketing and central and regional websites so that you can hit the ground running. Credibility and use of the 1st Response Freight brand Confidence you are working with a proven business formula Full training given in all aspects of the business Comprehensive start-up package which includes systems and processes to run the business Exclusive territory Central website Central invoice processing - this leaves you free to concentrate on sales and growing your business You don t need any experience as we can train you to an advanced level in all aspects of our business, and support you to be successful.

3 ABOUT 1 ST RESPONSE FREIGHT 1 st Response Freight Mission and Vision At 1 st Response Freight, we believe that every good enterprise starts with a dream. But where does a dream become a reality? By defining a mission. Then the next step is formulating a vision. Vision is critical to focusing on an end result. We all know that people are at the center of any endeavor. So, the focus of any endeavor needs to be on people whether they are instrumental in the service delivery system or the end user of a product. At 1 st Response Freight, our Mission, Vision and Values are: Our Mission To provide businesses and individuals with efficient, safe and affordable transport and delivery services; the finest same day courier services around. Our Vision 1 st Response Freight will be the leading UK transport and delivery services company that: People want to work with Customers want to deal with Shareholders want to invest with At 1 ST Response Freight, we have great values: We are positive and passionate about everything we do We take our jobs seriously, but not ourselves We embrace change and innovation We are friendly and caring toward our People and our Customers, and we treat everyone with respect We provide our People with the training and tools they need to do their jobs We celebrate our successes We personify the hard-working can-do attitude We are honest, open, and keep our commitments We respect our natural environment

4 OUR SERVICE 1st Response Freight are a provider of dedicated same-day couriers, with vehicles ranging from small vans up to and including Arctics and everything in between. We are able to transport anything, anywhere, 24 hours a day, 365 days a year. Whether it isgoods for a customer, anurgent parcel, materials for an exhibition, a forgotten passport or a letter, we guarantee same day delivery to anywhere within the UK. We can also arrange delivery before 9am the following day, on request. We take care of our customers same day courier needs, regardless of the size of their goods. The consignment is guaranteed to be collected within 60 minutes of their call, and to arrive on time and in the exact condition it was collected. If specialist equipment is needed to transport goods, we will arrange it. Our dedicated couriers are fully trained and deliver directly to the recipient, without delay and without collecting other goods en route. We keep customers informed of their delivery s progress. Should there be an unexpected delay, we ll tell them before they start to wonder what s going on. And as soon as the package arrives we provide a proof of delivery, by or text message. Our Vehicles From smaller vehicles to larger vans with extra space, we have a full range of options for all transportation needs. Our selection of transportation options include: Small Vehicle (Motorcycle, Car or Small Sized Van) Short-Wheeled Base Van Long-Wheeled Base Van Extra Long-Wheeled Base Van

5 THE DELIVERY OPTIONS Local, National and European service On demand or scheduled services Large network of drivers Flexible booking options (online and phone) Friendly and helpful uniformed drivers Comprehensive goods in transit insurance Regular tracking updates and immediate proof of delivery via Environmentally friendly options On board navigation to ensure the fastest and safest route Contract Runs Our contract runs service allows us to help customers with hourly, daily, weekly or monthly collections and deliveries to or from regular destinations. Priority Delivery For customers on a tight schedule, when same day delivery is not fast enough, we can make sure their delivery gets there when they need it to. Their urgent delivery is our main priority. We ensure that they receive regular updates and receive an immediate proof of delivery via for full peace of mind. Same Day Delivery Sameday deliveries are our specialty. Our customers can rely on us to collect from their door within one hour of booking, 24 hours a day, 7 days a week, 365 days a year. We have a wealth of experience across all sectors and our personalised service means that they receive regular updates and an immediate proof of delivery. Our Nationwide Courier Service offers a greener delivery choice where customers can opt in to counteract the carbon dioxide emissions that are made as a result of their delivery. Special Delivery Our secure courier service is designed to put the customers mind at ease. Whether it is an important parcel, confidential document or sensitive paperwork, it will be safe and secure with us. We ensure that the customer has the same driver from pick up to drop off. They receive regular updates on the delivery location and receive an immediate proof of delivery. Timed/Scheduled Deliveries The scheduled service allows our customers to specify the time that they want their delivery to be made.

6 As a Franchisee of 1st Response Freight you will offer customers a dedicated same-day courier service, with vehicles ranging from small vans up to and including Arctics and everything in between. You don t do the driving; you simply manage the job from start to finish. Our Fleet Our fleet includes every imaginable size and type of vehicle available, and with access to a network of over 2,500 like-minded members, significantly increases our fleet availability and capacity. Furthermore, by having this extensive resource available to us, it enables you to book vehicles for your customers with confidence from day one! 1st Response Freight Advantages Unlike others, we offer: A management business you manage a growing business. You don t drive or need any vans yourself. A simple structure you directly manage. dedicated drivers with no sub-depots involved. Everything you need in a franchise package. What s the Market Like? 1st Response Freight enjoys high demand at all times: We are more economical than company-owned fleets. Clients reduce costs and use only what they need, when they need it. Clients have reduced their own fleets so rely on ours. Why Join 1st Response Freight? We offer a low-cost business with exceptional rewards. Our proven track record opens the doors to new business and national accounts. We pay and manage the accounting and your invoices. National accounts. Full business development and support infrastructure. THE OPPORTUNITY What Set-up Do I Need? Franchisees can start from a small office. Appetite and zest for running your own business. Everything else you need is included in our franchise package (see the next page of this prospectus for full details). You don t need experience because we can train you to an advanced level in all aspects of our business, and support you to be successful. This is a management franchise, where you organise your courier drivers and jobs from the comfort of your own office. Because everything you need is included in the franchise, you can be up and running within just a few weeks of signing up. Efficient, Safe and Affordable Transport and Delivery Services

7 THE PACKAGE You can purchase a franchise from as little as vat. Banks may lend up to 50%* Ongoing Fees: 12% of turnover The package includes: A dedicated territory. Assistance identifying a suitable office. Full initial on-site live intensive training course. Ongoing training and support. Transport management software and booking system. The full use of our in-house accounts department including credit control, so there's no need to chase your own invoices. Limited company set-up, and 1st year's accountancy solution. 1 st Response Freight branded office signage. Stationery and marketing materials. Valuable launch marketing package. Your own webpage on our company website. Operations manual and franchise agreement. Tap into our large fleet, and be a part of a network of over 2,500 members to enable you to undertake collections throughout the UK. The Training We have spent several months developing our Franchisee training programme and Operations Manual. This training program will ensure that you run your business efficiently from day one with experts. You will be given a thorough working knowledge and understanding of 1 st Response Freight business. Core elements will include, but arenot limited to: 1 st Response Freight overview The market place Setting up and running your business Technical training to confidently run your business Sales and marketing training to help maximise business Administration and reporting Financial insight and management Customer service Ongoing Training and Support It is vital that We provide complete ongoing support, not only for your day-to-day needs but also for your growth plans. We recognise the need for continued development and coaching as their business rapidly develops. Earning Potential Below are the potential profits we would expect you to achieve in the first three years. We will provide you with a full breakdown of the figures when we meet up. (*subject to status)

8 THE NEXT STEPS SAME DAY COLLECTION SAME DAY DELIVERY CONTRACT RUNS PRIORITY DELIVERY SPECIAL DELIVERY TIMED/SCHEDULED DELIVERY If having read through the prospectus you believe you have the necessary skills and desire to become a franchisee with 1 st Response Freight, then you are ready to take your application further. The next steps are to answer any questions you may have regarding the franchise and then arrange for you to come and meet the team. Please call us on and ask to speak to our dedicated Franchising Team. Alternatively you can us at info@1stresponsefreight.co.uk

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