Vendor Partnership Manual. Section 15 Non-Compliance

Transcription

1 Section 15 Non-Compliance

2 No changes have occurred in this chapter since our last update in July 2017.

3 TABLE OF CONTENTS 1. INTRODUCTION NON COMPLIANCE INVOICES AND CHARGEBACKS Early/Late Shipment Penalties EDI Invoice Compliance Penalty ASN Chargebacks for Non-Compliance Vendor Penalties Floor Ready Penalties Traffic (Freight) Chargebacks for Non-Compliance Distribution (DC) Chargebacks for Non-Compliance Fill Rate Chargebacks Non Compliance Deduction Codes MAILING ADDRESSES WHO TO CONTACT Early/Late (E, E/L, ELS, VRE, VRL), ASN, Vendor Penalty (VPC, VPM, VPO), EDI, Floor Ready (FR), & Fill Rate (FLR) Traffic (Freight) and Distribution (DC) Non-Compliance Chargebacks, and Fill Rate (FLR) Chargebacks EXHIBITS... 12

4 1. Introduction Vendor Partnership Manual Each Vendor is expected to satisfy all of the requirements as outlined in Chapter 10, Distribution & Domestic Transportation when shipping merchandise to Shopko Distribution Centers and Stores. Any non-compliance may result in vendor deductions (chargebacks) to recover additional costs associated with excessive handling and/or processing of merchandise and are intended to foster improved performance by our vendors. Failure to adhere to the guidelines, requirements, and standards, will result, at a minimum, in the charges listed within this chapter. 01/31/

5 2. Non Compliance Invoices and Chargebacks There are several types of invoices and chargebacks Shopko may issue against a vendor account. They include, but are not limited to: Early/Late Shipment Penalty EDI Invoice Compliance Penalty ASN Penalty Chargebacks Vendor Penalties Floor Ready Penalties Traffic (Freight) Penalty Chargebacks Distribution (DC) Penalty Chargebacks Fill Rate Penalties Unless otherwise noted, Shopko will only consider claim disputes received within 24 months of the document date of chargebacks found in this section. 2.1 Early/Late Shipment Penalties DOCUMENT NUMBER E , EL , ELS , L , VRE , or VRL PENALTY: Early Minimum of 10% of merchandise value Late Minimum of 10% of merchandise value or return of goods at vendor expense (including incoming and outgoing freight and all handling charges) Early - All PO shipment date instructions will be shown on the face of the Purchase Order and/or in the DTM segment of the EDI file. If a PO is shipped prior to the earliest date shown for the Ship Window OR Ship Date, (when provided), OR if a PO is delivered prior to the earliest date shown for the Arrival Window or Arrival Date, (when provided), this Chargeback will apply. Late - All PO shipment date instructions will be shown on the face of the Purchase Order and/or in the DTM segment of the EDI file. If a PO is shipped after the latest date shown for the Ship Window or Ship Date, (when provided), OR if a PO is delivered after the latest date shown for the Arrival Window or Arrival Date, (when provided), this Chargeback will apply. Vendors who cannot meet the Ship Window or Ship Date or the Arrival Window or Arrival Date criteria must contact their Inventory Analyst (see chapter 11), their Shopko Buyer, or their Vendor Service Coordinator (see chapter 10), to make other arrangements To prevent these types of deductions Vendors who cannot meet the Ship Window or Ship Date or the Arrival Window or Arrival Date criteria must contact their Inventory Analyst or their Shopko Buyer, to make other arrangements. Keep copies of the correspondence to validate your claim To dispute these deductions Complete the Standard Vendor Claim Form. your completed claim form to: vendorcompliance@shopko.com 01/31/

6 2.2 EDI Invoice Compliance Penalty DOCUMENT NUMBER --- EDI Vendor Partnership Manual PENALTY: Shopko reserves the right to assess a $25 penalty per hard copy or faxed invoiced or purchase order if the vendor is non-responsive to testing inquiries or if they fail to participate in EDI testing after an agreed upon testing date. Shopko will also assess this penalty if vendor sends hard copy invoices instead of transmitting invoices via EDI once the vendor is up and running on an active EDI program To prevent these types of deductions Follow Shopko s EDI requirements as outlined in chapter 6 of this manual. Do not submit paper copies of invoices. EDI@shopko.com to resolve your EDI transmission issues To dispute these deductions Complete the Standard Vendor Claim Form. to vendorcompliance@shopko.com. 2.3 ASN Chargebacks for Non-Compliance DOCUMENT NUMBER ASNAS OR ASNVS Select vendors are required to be ASN-compliant 90 days after being notified that they need to be on ASN. After 90 days, all purchase orders shipped are required to have an electronic ASN 856 transaction listing all the details of each item based on the EDI requirements. PENALTY: Shopko reserves the right to charge back the vendor for non-compliance as follows: Chargeback Type Non-compliance Issue Chargeback Expense ASN ASN not received from vendor at least 12 hours prior to shipment arrival. $500/ASN per final location ASN Invalid/missing ASN data (other than invalid UPC/item, final location, or UCC 128 bar code errors) $500/PO ASN Manual ASN created for EDI vendor $500/PO Bar Code Item(s) in ASN carton do not match items per 128 bar code $400/PO or $50/carton whichever is less Bar Code 128 bar code not available to scan $500/ASN/final location Bar Code Error with 128 bar code $5/carton/location/PO or $500/location/PO, whichever is greater Bar Code Case-pack Failure to implement ASN/UCC 128 bar code by defined date Case-pack quantity within the Vendor s ASN does not match the case-pack quantity of the cartons shipped by Vendor. $5/carton/final location, up to $500/PO $500/SKU/PO or $50 per carton, whichever is less Final Location Error with final location $500/ASN/final location 01/31/

7 Quantity ASN quantity error $50/ASN/PO/final location/item Ship Type Error with pack/ship type $500/ASN/PO/item for pack type $500/ASN/PO for ship type UPC Invalid UPC/item $500/item/PO Disputes must be made in writing within 3 months of receipt of chargeback To prevent these types of deductions Follow Shopko s Routing Guide and Shipping Instructions as laid out in Chapter 10 of this Manual. Ensure your ASN documentation is accurate and received by Shopko on time To dispute these deductions Complete the Standard Vendor Claim Form. your completed claim form to: vendorcompliance@shopko.com 2.4 Vendor Penalties DOCUMENT NUMBER VPC OR VPM OR VPO Vendor Penalties are charges incurred when the purchase order and the vendor shipment do not match. PENALTY: Cost Overcharge (PO cost does not equal invoice cost) Incremental cost plus $50 per SKU per location per Purchase Order up to $200. Overshipment (Quantity Shipped Exceeds Quantity Ordered) $50 per SKU per Location per Purchase Order or 5% of merchandise value whichever is greater, plus applicable freight and handling charges. Unauthorized Substitution is defined as product shipped equals product billed but is not product that was ordered - $50 per SKU per Location per Purchase Order or 5% of merchandise value whichever is greater, plus applicable freight and handling charges. Mis-ships Product shipped by location does not equal product billed by location --Merchandise received with a Purchase Order shipment that was not ordered on that Purchase Order will not be accepted. Quantity will dictate the disposition of that merchandise. 1. The Distribution Centers will automatically dispose of any merchandise remaining if there are less than 3 cartons and the estimated value is less than $ No attempt will be made to return these. Shopko will not pay for these quantities, if they are charged on an invoice. 2. For quantities greater than 3 cartons or $200.00, an attempt will be made to notify the vendor of the overshipment / mis-shipment and arrange for a return of the merchandise to the vendor. The merchandise will be returned to the vendor provided they supply the necessary Return Authorization (RA) and shipment information within 30 days of notification. 3. Penalty is $50 per Sku per Location per Purchase Order or 5% of merchandise value whichever is greater, plus applicable freight and handling charges. ***Vendor will be financially liable for handling, freight and administrative charges incurred by Shopko. If the necessary RA information is not received within that 30 day period, then the merchandise will be automatically disposed of and the vendor will no longer have title to the merchandise. 01/31/

8 ***Shopko will not pay for these quantities if they are charged on an invoice*** To prevent these types of deductions Follow Shopko s Routing Guide and Shipping Instructions as laid out in Chapter 10 of this manual. Ensure your packing list and Shopko s purchase order match Do not substitute merchandise Work with the Buyer to ensure Shopko has current pricing Contact Shopko s Inventory Analyst if you cannot ship purchase order complete To dispute these deductions Complete the Standard Vendor Claim Form. your completed claim form to: vendorcompliance@shopko.com 2.5 Floor Ready Penalties All products must be in 100% compliance to Shopko s Floor Ready standards. Any non-compliance will result in chargebacks to the Vendor/Agent. DOCUMENT NUMBER - FR12345 PENALTY: Failure to ship pre-ticketed 500/SKU/PO or $50/carton whichever is less, plus any applicable ticketing charges per Floor Ready Manual; Failure to ship garment on hanger or using incorrect hanger 500/PO or $50/carton whichever is less, plus any applicable hanger charges per Floor Ready Manual; Extra handling: $1.00/carton Other charges as outlined in the Floor Ready manual (see example of the charges in exhibit section of this chapter) To prevent these types of deductions Follow Shopko s Floor Ready standards as instructed in Shopko s Floor Ready Manual Use correct hangers Work with Shopko s Product Regulatory & Quality Department (see Chapter 8) to ensure you are in compliance To dispute these deductions Complete the Standard Vendor Claim Form. your completed claim form to: vendorcompliance@shopko.com 2.6 Traffic (Freight) Chargebacks for Non-Compliance DOCUMENT NUMBER DC Chargebacks will be issued against the vendor for any non-compliance of instructions that creates additional expenses. Disputes must be made in writing within 3 months of receipt of chargeback. PENALTY: Minimum charges are outlined below. 01/31/

9 Chargeback Type Non-compliance Issue Chargeback Expense SIM Portal Routing Instructions SIM Portal Not entering a collect purchase order via the Lean Supplier SIM Portal. Violations to routing instructions, in effect, change the terms of the PO (purchase order) contract between Shopko and Vendor to FOB Shopko dock. In other words, all freight charges are the Vendor s responsibility. Inaccurate information supplied through the Lean Supplier SIM Portal $100/PO/shipment plus 100% of undiscounted/published rate freight charges. 100% of undiscounted/published rate freight charges and may include a $200 administrative fee Full freight charges and may include a $200 administrative fee Freight Terms Using Prepaid & Add Freight cost will be deducted from the merchandise invoice Accessorial Charges Routing Instructions Bill Of Lading Bill Of Lading Truck ordered/not used: When a carrier arrives for a scheduled appointment or pick up on ready date at a FCFS facility and merchandise is not available. Carrier Detention: After 2 hours free time, shipper will be assessed a flat rate of $120/hour until vehicle is released. Charges will be based on 15 minute increments. Should, through no fault of the carrier, a unit is unable to complete loading and is required to layover until the next day, the rate of $120/hour will be assessed for each hour and capped at $1200/day. Other Charges included but not limited to: Re-weigh fees (LTL), sort & seg fees (LTL, Lift gate service (LTL), Declared Value (Parcel), Wrong Address Fee (Parcel), etc. Not combining shipments of the same destination and same ship date on a single BOL, including shipments consigned to a consolidator Incomplete or missing BOL to consolidator Combining multiple Shopko load numbers within one BOL $ $30/15 minutes $120/Hour (cap at $1200 per day) Pass-through Carrier Charges & $25.00 Administrative Fee $200 $400 $ To prevent these types of deductions Follow Shopko s Routing Guide and Shipping Instructions as laid out in Chapter 10 of this Manual. Please contact the appropriate departments with any questions or for clarification. On collect shipments, always include the Lean Logistics ID Ship Prepaid when instructed to do so. Supply accurate information in the Lean Logistics portal and on the Bill of Lading. 01/31/

10 2.6.2 To dispute these deductions Complete the Standard Vendor Claim Form. the completed form to the address listed in the bottom left corner of the original claim. 2.7 Distribution (DC) Chargebacks for Non-Compliance DOCUMENT NUMBER DC Chargebacks will be issued against the vendor for any non-compliance of instructions that creates additional expenses. Disputes must be made in writing within 3 months of receipt of chargeback. PENALTIES: Minimum charges are outlined below. Chargeback Type Non-compliance Issue Chargeback Expense Bill Of Lading Inaccurate, incomplete, or missing BOL (no load # or no Shopko LEAN LOAD #) $400 Bill Of Lading Incorrect address $200 Carton Labeling Incorrect, incomplete, illegible, or missing carton markings: $400/SKU/PO or $50/carton, whichever is less No PO No SKU No casepack No DC listed No store name and number (if required) UCC128 barcode applied to wrong carton Casepack Carton pack variance from purchase order $500/SKU/PO or $50/carton, whichever is less Dated Product Food or perishables with less than six months dating upon receipt Loading Failure to load as instructed $400 UPC Packing List Incorrect or missing UPC/Pricing on merchandise Inaccurate, incomplete, missing, or unattached/noted packing list (repetitive failure to provide packing list regardless of statements printed on BOL) $500/SKU/PO or $50/SKU, whichever is less. PLUS applicable inbound and return freight charges. $500/SKU/PO or $50/carton, whichever is less. PLUS any applicable ticketing charges per Floor Ready Manual; $400 (Does not apply to ASN mixed case pack (ship to DC, bill to store PO s)) 01/31/

11 2.7.1 To prevent these types of deductions Follow Shopko s Routing Guide and Shipping Instructions as laid out in Chapter 10 of this Manual. Please contact the appropriate departments with any questions or for clarification. o Always include a complete and correct BOL. Make sure cartons are labeled properly as directed in Chapter 10 of this manual. Use the required UPC and UCC formats on carton labels and merchandise tags Always include a packing list Do not ship perishable foods with expiration dates within 6 months of ship date To dispute these deductions Complete the Standard Vendor Claim Form. the completed form to the address listed in the bottom left corner of the original claim. 2.8 Fill Rate Chargebacks DOCUMENT NUMBER FLR Shopko will track Fill Rate percentages for all shipments on a monthly basis. Our goal is to have all PO s shipped at a minimum of 98%, based on our original order quantities. If all PO s shipped in a month have a total fill rate lower than 95%, the penalty percentage will be assessed to the value of only the items not filled on each PO per the chart below. Fill Rate % Penalty 95% or better 0% 90.0% % 2% 85.0% % 5% 0% % 10% To prevent these types of deductions Vendors who cannot meet fulfilling the purchase order items and quantities must contact their Inventory Analyst to determine if charges can be waived, prior to PO shipment. Keep copies of the correspondence to validate your claim To dispute these deductions Complete the Standard Vendor Claim Form. the completed form to vendorcompliance@shopko.com. 01/31/

12 2.9 Non Compliance Deduction Codes To help you better understand Shopko s deductions, the codes in the following table are used as a prefix to our document numbers in order to quickly recognize certain deductions. Code ASNVS ASNAS DC EL ELS E L VRE VRL EDI FR FLR VP( _ ) Explanation Advanced Ship Notice Violations Distribution Center Penalties for Shipping & Freight Violations Early/Late Penalties EDI vendor sending paper invoices Floor Ready Fill-Rate Vendor Penalties (C) -Cost Overcharge (M) -Mis-ships (O) Overshipments 01/31/

13 3. Mailing Addresses Vendor Partnership Manual Non-Compliance Invoice Disputes, unless specifically instructed otherwise in the above descriptions, should be mailed to: Accounts Payable/Vendor Compliance Shopko Stores Operating Co., LLC PO Box Green Bay, WI or ed to: 01/31/

14 4. Who to Contact Vendor Partnership Manual 4.1 Early/Late (E, E/L, ELS, VRE, VRL), ASN, Vendor Penalty (VPC, VPM, VPO), EDI, Floor Ready (FR), & Fill Rate (FLR) Vendors Address Fax Number A thru Z vendorcompliance@shopko.com For copies of these deductions please vendorcompliance@shopko.com 4.2 Traffic (Freight) and Distribution (DC) Non-Compliance Chargebacks Documents beginning with (DCxxxxxxx) Questions concerning these deductions should be directed to the contact and information listed in the bottom left corner of the original claim. For copies of these claims: Address Fax Number vendorcompliance@shopko.com /31/

15 5. Exhibits Vendor Partnership Manual Copies of our deductions are intended for information purposes only and do not represent any vendor in particular. Shopko Standard Vendor Claim Form Early/Late Chargeback EDI Invoice Compliance Penalty ASN Penalty Chargeback Floor Ready Penalty Vendor Penalty Freight Chargeback Distribution Chargeback Fill Rate Chargeback 01/31/

16 STANDARD VENDOR CLAIM FORM Date received: INSTRUCTIONS 1. Submit one claim per invoice or RTV deduction (with the exception of request for documentation). TO BE COMPLETED BY VENDOR Invoice / RTV #: Submitted by: Vendor Name: Phone #: Vendor Number: Date: Claim Amount: 2 nd Request (1 st Request sent on: ) If appropriate backup is not attached, the claim will be returned. Please allow 30 days from the date received for a response. Documents will be mailed to the correspondence address in our system). TYPE OF CLAIM (CHOOSE ONE) REQUIRED DOCUMENTS AND INFORMATION Unpaid invoice Partial payment / Price Quantity Discrepancy Unearned cash discount (Multiple invoices allowed; one claim per check number) Return to Vendor (RTV) Need POD Pricing RA not available Mis-shipped items Overpayment Request for documents *Invoice copy or Signed POD *Pricing Copy of Price Quantity Invoice with discrepancy noted Copy of invoice with discrepancy noted *Shortage Copy of Price Quantity Discrepancy Invoice Copy of invoice Signed POD (if concealed short, then the pieces in each ctn & wgt of ea item are required *Invoice copy *Attached schedule using this format: Invoice Nbr Check Nbr Check Date Due Date *Copy of your chargeback clearly referencing our RTV number and any items in dispute *Copy of the Proof of Delivery on the items mis-shipped and returned *Invoice copy *Copy of check and remittance (indicate check #) *Copy of check and remittance with items highlighted Early Late Claims *Copy of the signed BOL or proof of timely shipment for UPS/RPS Fill Rate Claims Written authorization from Shopko to allow exceptions from fill rate. ASN / EDI Violation Invoice *Copy of your chargeback clearly referencing our ASN/EDI Violation Invoice number and any documentation to support items in dispute Invoices with freight charges Written authorization from Shopko to allow freight charges on invoice Fax to or mail claims to Shopko Stores Operating Co., LLC; PO Box 19060, Green Bay, WI Inquiries concerning the last 3 highlighted claims/violations can be submitted to vendorcompliance@shopko.com 01/31/

17 REPORT SAPR017 EARLY/LATE SHIPMENT INVOICE INVOICE NUMBER EL INVOICE DATE 07/19/2015 VENDOR AMOUNT DUE VENDOR NAME 1010 MAIN STREET ANYWHERE, USA COMMENTS INVOICE EARLY SHIPMENT PO SHIP FROM DATE - 07/01/2015 SHIP TO DATE - 07/06/2015 DC KEYREC PRO DATE RECV D AMT /30/2015 2, THIS INVOICE IS A 10% PENALTY FOR AN UNAUTHORIZED EARLY OR LATE SHIPMENT. UNLESS EXPRESSLY APPROVED IN WRITING BY SHOPKO S BUYER, ALL ORDERS MUST BE SHIPPED WITHIN THE SHIP WINDOW DATES ON THE FACE OF THE PURCHASE ORDER OR THE DTM SEGMENT OF AN EDI ORDER. THIS INVOICE WILL BE DEDUCTED FROM SHOPKO S NEXT REMITTANCE TO YOU. IF INSUFFICIENT LIABILITIES EXIST, PLEASE REMIT IN 30 DAYS. 01/31/

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19 PAGE.. 1 REPORT ID: SN0096 RUN DATE: 07/29/2015 SHOPKO ADVANCE SHIP NOTICE VIOLATIONS INVOICE VENDOR NUMBER INVOICE NUMBER ASNA INVOICE DATE 07/29/2015 INVOICE AMOUNT VENDOR NAME 1010 MAIN STREET ANYWHERE, USA NOTE: * Indicates duplicate error, no penalty assessed. An error within a penalty key was charged on this or a previous chargeback. (B) ASN QUANTITY ERROR PENALTY KEY: PER ASN, PER PURCHASE ORDER, PER FINAL LOCATION, PER ITEM ====================================================================================== == ERROR DESCRIPTION: (031) ASN QTY DOES NOT MATCH ACTUAL QTY VENDOR ASN # SHOPKO PO SHP FNL ASN ACTUAL SHIP ID NUMBER LOC LOC 128 BAR CODE SKU UPC QUANTITY QUANTITY ================================================================================== MFXQ MFXQC SUBTOTAL: THIS INVOICE IS FOR ADVANCE SHIP NOTICE VIOLATIONS. SHOPKO S INVOICE NUMBER MUST APPEAR ON ALL CREDIT MEMOS. SEND ALLCORRESPONDENCE TO ACCOUNTS PAYABLE, PO BOX 19060, GREEN BAY, WI THIS INVOICE WILL BE DEDUCTED FROM SHOPKO S REMITTANCE TO YOU. IF INSUFFICIENT LIABILITIES EXIST, PLEASE REMIT WITHIN 10 DAYS OF INVOICE DATE. (C) 2015 All Rights Reserved. Strictly confidential and proprietary. Disclosure, use or reproduction without written consent is strictly prohibited. 01/31/

20 FLOOR READY CHARGEBACK Vendor Name Date: 09/15/2015 FLOWERS BY!!!!! Chargeback Number: FR A This letter is to notify you that a deduction in the amount shown will be made due to your failure to meet Shopko s Floor Ready Standards in the area noted below. Please review the Shopko Floor Ready Standards manual for future Purchase Order #: Vendor Number: Department: 0200 DC 999 Compliance and direct any questions to the appropriate Buyer or Shopko s Floor Ready Coordinator. I. NON COMPLIANCE PENALTIES FOR VIOLATIONS THAT CAN BE CORRECTED (DC OR STORE): A. FLOOR READY VIOLATIONS TYPE: ASSESSMENT UNITS TOTAL 1. Missing UPC $ Pre-Ticketing a. Failure to ship preticketed - Mixed SKU case $ Single SKU case $ b. Failure to preticket correctly $ $ c. Failure to match proper size/color to items $ d. Incorrect price ticket placement $ e. Incorrect hangtag placement $ Hangers a. Failure to ship garment on hanger $ b. Not using proper hanger supplier $ c. Unacceptable type and/or size of hanger $ d. Damaged hangers $ e. Incorrect hanger color $ f. Incorrect font on size clips $ g. Incorrect size clip $ h. Incorrect size clip color $ i. Missing size clip $ j. Nor placed on hanger per standards $ k. Not properly securing two-piece garments $ l. Mixing garment on hangers with flat merchandise $ Packing Shopko s Distribution Center has a separate chargeback policy for packaging inaccuracies which disrupt distribution flow. Please contact the Distribution Center with any questions at II. NON COMPLIANCE VIOLATIONS THAT CAN BE CORRECTED A. FLOOR READY VIOLATIONS TYPE: ASSESSMENT UNITS TOTAL 1. Labeling a. Lack of adherence to specified format $ b. Non-conformance to sizing standards $ Packaging a. Incorrect main label type, placement, or attachment $ b. Incorrect hangtag type, placement, or attachment $ c. Trash free $ Folded Garments a. Not folded $ b. No size strip $ c. Incorrect size strip or placement $ d. Nonconformance to folding standards (trash free) $ Charge for emergency ticket pricing. $ Shipping charge for emergency tickets III. PRIVATE BRAND MARKETING: a. Not using proper supplier $ b. Not using approved artwork/graphics $ c. Nonconformance to packaging standards $ d. Using unapproved hangtags; $ (including disclaimer tags, vendor generated tags, etc ) e. Incorrect marketing placement $ Sortation/Re-pack Charge (charge is $13.50/hr) $ Chargeback Total: $ Charge Vendor Charge Buyer Gross Margin 01/31/

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24 FILL RATE SHIPMENT INVOICE REPORT SAPR035 INVOICE PAGE 1 INVOICE NUMBER FLR INVOICE DATE 03/04/2016 VENDOR AMOUNT DUE VENDOR NAME 1111 MAIN STREET HOMETOWN, USA COMMENTS INVOICE - CHARGES FOR SHORT SHIPS PO NBR DEPT SKU/UPC DC SHORT QTY ITEM COST EXT COST PENALTY AMT YOUR FILL RATE FOR THE PREVIOUS FISCAL MONTH CLOSED PURCHASE ORDERS WAS 84.13%. THIS INVOICE IS BASED UPON A 2.00% PENALTY. THIS INVOICE IS FOR UNAUTHORIZED PO SHORT SHIPS. UNLESS EXPRESSLY APPROVED IN WRITING BY SHOPKO, ALL ORDERS MUST BE SHIPPED IN FULL. THIS INVOICE WILL BE DEDUCTED FROM SHOPKO S NEXT REMITTANCE TO YOU. IF INSUFFICIENT LIABILITIES EXIST, PLEASE REMIT IN 30 DAYS. 01/31/