PARCEL S 2017 CARRIER PERFORMANCE SURVEY

Size: px
Start display at page:

Download "PARCEL S 2017 CARRIER PERFORMANCE SURVEY"

Transcription

1

2 PARCEL S 17 CARRIER PERFORMANCE SURVEY A look at how our readers view various aspects of carrier performance. How does your opinion compare? By Amanda Armendariz Once again, we asked, and you answered. Thank you to those of you who took the time to fill out our carrier performance survey, in which we asked you to rate the carriers on a variety of issues like pricing, ease of negotiation, on-time delivery, and more. Your input allows us to benchmark these aspects year after year, giving us a convenient comparison tool to examine the top players in this space. One point I found extremely interesting is that the usage of USPS jumped by eight percent compared to last year from 7% to %. I m always encouraged when I see more and more shippers including the USPS in their carrier mix, since for some shipments, the USPS can provide a distinct advantage. On the flip side, the number of shippers utilizing FedEx and UPS for their domestic parcel shipping went down slightly, from 5% and 1%, respectively, to % to 7%. I also enjoy seeing what our readers think about a variety of questions that are commonly asked in the parcel industry things like whether there is enough competition to keep pricing fair, how important regional carriers are to a company s shipping mix, and a shipper s biggest reason for modifying their primary carrier. I think it s helpful for shippers to be able to have an at a glance look at how their peers respond to these questions, since it s likely that our readers are asking themselves these same questions regarding their shipping operation. So take a look and see where your opinion lies compared to those of your peers! FedEx UPS USPS Did you use FedEx in the last 1 months Did you use UPS in the last 1 months Did you use USPS in the last 1 months 1.%.% 1.39% 3.5% 77.7% 3.1% SEPTEMBER-OCTOBER 17 PARCELindustry.com 1

3 Rating the Carriers On a scale of 1-1, with 1 being the highest rating. Customer Service Claims Processing FedEx.7 FedEx.1 UPS.39 UPS 5.77 USPS 5.57 USPS On-time Service Performance Refunds for Late Delivery FedEx. FedEx. UPS 7.7 UPS 5.59 USPS.3 USPS Delivery Performance (driver courtesy, package handling) FedEx 7.53 FedEx. UPS 7.35 UPS 5. USPS. USPS.51 Pricing (published rates for service levels, willingness/fairness of negotiations) 1 1 Other Insights into Our Industry Do you think that there is enough competition in the parcel delivery market to keep pricing reasonable and service good? 7.5% 5.% Do you think that the cost of transportation will be a greater percentage of gross company revenue in 5 years than it currently is? 1.97% 1.3% Last year, only 7% of our respondents answered in the affirmative. PARCELindustry.com SEPTEMBER-OCTOBER 17

4 How important are regional carriers to your shipping mix? Very important Important Somewhat important t important at all 15% 1.7% 3.33% 5% The bad news: the number of shippers who said regional carriers were very important to their shipping mix declined slightly. The good news: the number that said regionals weren t important at all also declined by over five percent. So while regional carriers may not be overtaking the Big Two anytime soon, at least more and more shippers are recognizing that these carriers can indeed have a seat at the table. If regional carriers are part of your shipping mix, what percentage of parcels do you ship with them? 5.13% 5.13% 1-5% -1% 11-5% -5% More than 5% 53.5%.51% 15.3% If you use regional carriers, what is the PRIMARY reason you chose to do so? 5.% Cost Service Speed Reliability Other 5% 1.53% 1.53% 3.%

5 Check all of the carriers and levels of service you have used so far in 17: Parcel Regional Next Day 13.5% Parcel Regional -Day 1.17% Local -Day 1.17% Consolidator Next Day.% Consolidator -Day 1.9% Parcel Regional Ground 7.1% Local Next Day.3% Local Ground 5.% Consolidator Ground.7% Same Day Service (i.e. airlines) 1.% USPS Next Day 5.7% FedEx Next Day 7.7% FedEx -Day 7.5% FedEx Ground 7.7% UPS Next Day 9.9% UPS -Day 7.% USPS -Day.71% LTL 59.3% USPS Ground.1% UPS Ground 77.97% 1 What is your biggest complaint about your primary domestic parcel carrier? Accessorial Charges 35.71% If you have modified your PRIMARY carrier in 17, what was the reason for changing? Claims Processing 1.79% Customer Service Response 7.1% Driver Behavior 3.57% Fuel Surcharges 3.57% Fuel Surcharge Reversals.% Invoices 3.57% Negotiating Contracts 5.3% On-time Performance 3.57% Pricing 1.7% Refunds for n-performance 3.57% Relationships with Carrier Reps 3.57% Residential Deliveries 3.57% Service Failures.93% Tracking.% Needed to achieve better pricing Dissatisfied with service Changed our level of service (i.e., air to ground) Diversified to use more carriers Reduced the number of carriers used Rebid transportation and a different carrier(s) won.% %.7% 15.15% % 1.1% 1 PARCELindustry.com SEPTEMBER-OCTOBER 17

On January 5, 2009, United Parcel Service s (UPS) new

On January 5, 2009, United Parcel Service s (UPS) new feature: UPS Rate Analysis The United Parcel Service Rate Increase: Guiding you through the maze By Joe Loughran Base Price On January 5, 2009, United Parcel Service s (UPS) new rates went into effect.

More information

Adding the US Postal Service to Your Parcel Carrier Mix to Drive Down Costs

Adding the US Postal Service to Your Parcel Carrier Mix to Drive Down Costs MULTICHANNEL MERCHANT MAGAZINE» WAREHOUSING & DISTRIBUTION» US POSTAL SERVICE PRODUCTS Adding the US Postal Service to Your Parcel Carrier Mix to Drive Down Costs May 2009, By Rob Martinez, President &

More information

Georgia Tech Student Projects

Georgia Tech Student Projects 1. 3 rd Party S&P Domestic Network Optimization Annual Spend: $113MM Business Overview: ~5.1M shipments, 95% parcel, 5% LTL Shipping Origins: Third Party Distributors throughout US, ~ 6 major Distis and

More information

Table of Contents FedEx Pricing Agreement Amendment...1/5 Ground Pricing Attachment...2/5

Table of Contents FedEx Pricing Agreement Amendment...1/5 Ground Pricing Attachment...2/5 FedEx Pricing Agreement Amendment Table of Contents FedEx Pricing Agreement Amendment...1/5 Ground Pricing Attachment...2/5 i FedEx Pricing Agreement Amendment PRS 10341446 Agreement Number: 3935763 Customer

More information

Mastio & Company s. LTL Carrier Customer Value & Loyalty Benchmarking Study. Metrics to Manage the Shipper Experience

Mastio & Company s. LTL Carrier Customer Value & Loyalty Benchmarking Study. Metrics to Manage the Shipper Experience Mastio & Company s LTL Carrier Customer Value & Loyalty Benchmarking Study 11 th Edition 2015 Metrics to Manage the Shipper Experience Tel: 816-364-6200 Fax: 816-364-3606 www.mastio.com OVERVIEW MASTIO

More information

Swan Purchase Order Acceptance Policy

Swan Purchase Order Acceptance Policy Swan Purchase Order Acceptance Policy Purchase orders should be submitted via: Email swanezpo@swanstone.com or Fax (800) 342-7926 To ensure accurate and timely processing and shipping of orders, all purchase

More information

ADWORDS INDUSTRY BENCHMARK REPORT

ADWORDS INDUSTRY BENCHMARK REPORT ADWORDS INDUSTRY BENCHMARK REPORT 2016 Executive Summary Is it important for B2B marketers to keep up with the Joneses? This idiom refers to the comparison of our neighbors accumulation of material goods

More information

Best Practices for Transportation Management

Best Practices for Transportation Management Best Practices for Transportation Management A White Paper from Ozburn-Hessey Logistics www.ohlogistics.com/countonus.html or 800-401-6400 Introduction The mantra for all transportation professionals is

More information

A SUSTAINABLE FREIGHT SOLUTION

A SUSTAINABLE FREIGHT SOLUTION OUR PRINCIPLES A SUSTAINABLE FREIGHT SOLUTION We believe in free market principles. By combining these principles with our real-time freight technology; carrier service, freight costs and process efficiency

More information

Welcome! Welcome to The Value of a TMS and Logistics Services for Effective Inbound Freight Management Webinar. Presented By

Welcome! Welcome to The Value of a TMS and Logistics Services for Effective Inbound Freight Management Webinar. Presented By Welcome! Welcome to The Value of a TMS and Logistics Services for Effective Inbound Freight Management Webinar Presented By READ MORE ABOUT FREIGHT BEST PRACTICES AT THE CERASIS BLOG AT http://cerasis.com/blog

More information

EUROPEAN ROAD FREIGHT MARKET SURVEY 2017

EUROPEAN ROAD FREIGHT MARKET SURVEY 2017 EUROPEAN ROAD FREIGHT MARKET SURVEY 2017 During September and October 2017, Ti undertook an online survey with road freight operators and shippers active in the European road freight market. With 37%,

More information

Freight Shipping Guide for Small Businesses

Freight Shipping Guide for Small Businesses Freight Shipping Guide for Small Businesses Understand how it works, and how to get the best pricing. Learn the following about freight shipping: How it works Industry trends How it is priced How it is

More information

FedEx Corp. Reports First Quarter Earnings Growth in Smaller Shippers at FedEx Ground and Outstanding Cost Management Benefit Quarter

FedEx Corp. Reports First Quarter Earnings Growth in Smaller Shippers at FedEx Ground and Outstanding Cost Management Benefit Quarter FOR IMMEDIATE RELEASE FedEx Corp. Reports First Quarter Earnings Growth in Smaller Shippers at FedEx Ground and Outstanding Cost Management Benefit Quarter MEMPHIS, Tenn., Sept. 20, 2001... FedEx Corporation

More information

The Savvy Shipper s Secret Weapon Instruction Manual

The Savvy Shipper s Secret Weapon Instruction Manual The Savvy Shipper s Secret Weapon Instruction Manual Rates Effective January 2, 2012 EquaShip 200 W Thomas St., Suite 300, Seattle, WA 98119 Corporate Office: (206) 395-7498 Customer Care: (888) 501-7595

More information

The Establish, Inc./Herbert W. Davis and Company Logistics Cost and Service Database was established in 1975 to:

The Establish, Inc./Herbert W. Davis and Company Logistics Cost and Service Database was established in 1975 to: Logistics Cost and Service 2010 Introduction The Establish, Inc./Herbert W. Davis and Company Logistics Cost and Service Database was established in 1975 to: Define appropriate performance measures for

More information

Aftermarket Parts. Open account terms must be strictly adhered to. Payment is expected within 30 days of merchandise delivery.

Aftermarket Parts. Open account terms must be strictly adhered to. Payment is expected within 30 days of merchandise delivery. AFTERMARKET PARTS Aftermarket Parts Parts Wheeled Coach s Parts Sales Department is organized to meet the needs of our customers with maximum efficiency. We offer replacement parts of the same design and

More information

Shipping & Mailing Outbound and Inbound Package Management. SendSuite Live. Global logistics management made easy.

Shipping & Mailing Outbound and Inbound Package Management. SendSuite Live. Global logistics management made easy. Shipping & Mailing Outbound and Inbound Package Management SendSuite Live Global logistics management made easy. Managing an outbound shipping operation is a big expense, regardless of your operation s

More information

HOW BUSINESS AIRFARES CHANGE

HOW BUSINESS AIRFARES CHANGE January 2014 HOW BUSINESS AIRFARES CHANGE Have you ever wondered, what happens to airfares for business travelers over time? We constantly hear about rising airfares in various markets - maybe we might

More information

TARIFF ATI 100 Motor Carrier

TARIFF ATI 100 Motor Carrier Issued January 1, 2008 MC# 181180 TARIFF ATI 100 Motor Carrier Rules and Regulations & Accessorial Charges Applies to Local and Joint Traffic For Intrastate, Interstate, and Foreign Commerce Page 1 of

More information

Factors Affecting Transportation Decisions. Transportation in a Supply Chain. Transportation Modes. Road freight transport Europe

Factors Affecting Transportation Decisions. Transportation in a Supply Chain. Transportation Modes. Road freight transport Europe Transportation in a Supply Chain Factors Affecting Transportation Decisions Carrier (party that moves or transports the product) Vehicle-related cost Fixed operating cost Trip-related cost Shipper (party

More information

Rethink «Shipping. One Pricing Model Doesn t Fit All. Keep Your Options Open with USPS.

Rethink «Shipping. One Pricing Model Doesn t Fit All. Keep Your Options Open with USPS. Rethink «Shipping «One Pricing Model Doesn t Fit All. Keep Your Options Open with USPS. Packages < 3 cubic feet may cost more with other shippers Impact to the top 25* box sizes: Dimensions (L x W x H)

More information

James M. Pleasants Success Story

James M. Pleasants Success Story James M. Pleasants Success Story CUSTOMER PROFILE James M. Pleasants Company (JMP) was founded in 1958 as a stocking sales representative for Bell & Gossett products. The company has grown as an employee-owned

More information

Introduction: 2012 U.S. Postal Service Price Change

Introduction: 2012 U.S. Postal Service Price Change Introduction: 2012 U.S. Postal Service Price Change On November 22 nd, 2011, the U.S. Postal Service announced new pricing, effective January 22 nd, 2012, for both Competitive and Market Dominant mail

More information

January 22, 2012 U.S. Postal Service Price Change

January 22, 2012 U.S. Postal Service Price Change January 22, 2012 U.S. Postal Service Price Change DYMO Endicia 385 Sherman Ave. Palo Alto, CA 94306 800-576-3279 x140 sales@endicia.com www.endicia.com 1 Agenda Background and definitions January 2012

More information

Why Invest in Best-of-Breed B2B Commerce Solutions

Why Invest in Best-of-Breed B2B Commerce Solutions THE LIMITATIONS OF ERP: Why Invest in Best-of-Breed B2B Commerce Solutions As manufacturers and distributors shift technology investments from the back office to sales and service on the front lines, businesses

More information

2016/2017 MOBILE AND LOYALTY SURVEY LOYALTY REWARDS

2016/2017 MOBILE AND LOYALTY SURVEY LOYALTY REWARDS 2016/2017 MOBILE AND LOYALTY SURVEY LOYALTY REWARDS WHY THE SURVEY? Veoo wanted to survey loyalty card holders to understand what the future holds for mobile wallet adoption, to understand what customers

More information

BIG. SHIFT TRAC Intermodal is leading change in the intermodal equipment sector by understanding its customers needs. COVER STORY TRAC Intermodal

BIG. SHIFT TRAC Intermodal is leading change in the intermodal equipment sector by understanding its customers needs. COVER STORY TRAC Intermodal TRAC is focused on providing customers with the right chassis, at the right place, in the right condition. Keith Lovetro, president and CEO BIG SHIFT is leading change in the intermodal equipment sector

More information

FedEx Corp. Reports First Quarter Earnings FedEx Express Announces 2010 Rate Increase

FedEx Corp. Reports First Quarter Earnings FedEx Express Announces 2010 Rate Increase 1 FOR IMMEDIATE RELEASE FedEx Corp. Reports First Quarter Earnings FedEx Express Announces 2010 Rate Increase MEMPHIS, Tenn., September 17, 2009... FedEx Corp. (NYSE: FDX) today reported earnings of $0.58

More information

Benchmarking Intermodal Transport in the U.S. and Europe

Benchmarking Intermodal Transport in the U.S. and Europe Developing Infrastructure and Operating Models for Intermodal Shift (DIOMIS 2) Benchmarking Intermodal Transport in the U.S. and Europe 10 March 2009 Chart 1 Objectives of survey Comparison of American

More information

WorldShip. Window (if available) Process an International Shipment. To process an international shipment:

WorldShip. Window (if available) Process an International Shipment. To process an international shipment: To process an international shipment: 1. On the Ship To tab in the Shipping window, type the name, address, and telephone number of the company or person that is to receive your shipment. Notes: Because

More information

Green Mountain Consulting. The Perfect Partner to Manage Your Parcel Spend

Green Mountain Consulting. The Perfect Partner to Manage Your Parcel Spend Green Mountain Consulting The Perfect Partner to Manage Your Parcel Spend GMC clients represent over $2 Billion in U.S. parcel spend and have the following things in common: Complex parcel networks Shipping

More information

FedEx Corporation Investor Relations February 12, 2018

FedEx Corporation Investor Relations February 12, 2018 FedEx Corporation Investor Relations February 12, 2018 Forward-Looking Statements Certain statements in this presentation may be considered forward-looking statements, such as statements relating to management

More information

Andrew Tipping PwC Strategy&

Andrew Tipping PwC Strategy& Andrew Tipping PwC Strategy& andrew.tipping@pwc.com +1 312 298 4916 Robert Reisner PwC Public Sector robert.a.reisner@us.pwc.com +1 202 550 4501 The Future of the Logistics Industry and the Implications

More information

Multimodal Industry Trends and RFP Best Practices. AIAG Supply Chain Summit Livonia, MI June 20th, 2017

Multimodal Industry Trends and RFP Best Practices. AIAG Supply Chain Summit Livonia, MI June 20th, 2017 Multimodal Industry Trends and RFP Best Practices AIAG Supply Chain Summit Livonia, MI June 20th, 2017 2017 LTL Industry Trends CAPACITY is tight and will remain tight throughout the year API Application

More information

Domestic Shipping Guide

Domestic Shipping Guide 1.0 Introduction 1.1 Purpose: These guidelines advance standardization of procedures to shorten, simplify and reduce total time and cost in the supply chain. They promote ease of doing business between

More information

2014 Neopost USA Inc. All Rights Reserved.

2014 Neopost USA Inc. All Rights Reserved. 2014 Neopost USA Inc. All Rights Reserved. 1 Get Ready For Big Changes In Parcel Shipping 2 2014 Neopost USA Inc. All Rights Reserved. Today s Agenda Overview of Rate Changes USPS Pricing Strategy for

More information

What the USPS Shipping Services Pricing Changes means to Commercial Shippers.

What the USPS Shipping Services Pricing Changes means to Commercial Shippers. What the USPS Shipping Services Pricing Changes means to Commercial Shippers. By: Gordon Glazer, CMDSM, CMDSS, MDP, MDC Director Modal Optimization Strategies, Shipware, LLC. Every time the USPS announces

More information

Shipping Options - Continental U.S.

Shipping Options - Continental U.S. Shipping Options - Continental U.S. Shipping carriers AutomationDirect utilizes our choice of carrier for the default shipping methods for all orders. All shipping charges are prepaid and added to the

More information

Dayton Freight Awarded 2013 Quest for Quality Awards

Dayton Freight Awarded 2013 Quest for Quality Awards In This Issue... Pg. 1 - Dayton Freight wins Quest for Quality Award Pg. 2 - NASSTRAC Report Carrier Selection process Pg. 3 - NASSTRAC Report Cont d Pg. 4 - Carrier of the Year Awards, Hours of Service

More information

Bill of Lading Overview

Bill of Lading Overview Bill of Lading Overview Traditional use of the Bill of Lading was to establish a contract for carriage and as a receipt of goods. Over the last several years the Bill of Lading has become a primary source

More information

Greek Postal Market. Data and Trends of the Market Executive Summary

Greek Postal Market. Data and Trends of the Market Executive Summary Greek Postal Market Data and Trends of the Market 2009 Executive Summary Executive Summary The Hellenic Telecommunications and Post Commission (EETT) collect each year quantitative and qualitative data

More information

Bobsled Marketing. Seller. - White Paper -

Bobsled Marketing. Seller. - White Paper - Bobsled Marketing Seller Fulfilled Prime - White Paper - Table of Contents 1. What is Seller Fulfilled Prime? 2. Requirements 3. Requirements (continued) 4. Requirements (continued) 5. Requirements (continued)

More information

Teal's Express, Inc. Website e-tools Instructions

Teal's Express, Inc. Website e-tools Instructions Teal's Express, Inc. Website e-tools Instructions Begin by opening an Internet browser such as Internet Explorer, Firefox, Chrome or Safari. In the address bar enter the web address shown in Figure 1 below.

More information

MATERIAL HANDLING & RATES

MATERIAL HANDLING & RATES Material Handling Information & Rates The following information has been compiled by AGS for use by exhibitors and all third-party contractors to inform you of rates and rules regarding proper shipping

More information

THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY

THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY NYSW 8001 - I - SWITCHING RULES AND MISCELLANEOUS CHARGES - AT STATIONS ON THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY This tariff is governed by NYSW Conditions

More information

Note: Must have a basic paid subscription through Stamps.com or Endicia.com to purchase postage through Gamut

Note: Must have a basic paid subscription through Stamps.com or Endicia.com to purchase postage through Gamut Print Manager Note: Must have a basic paid subscription through Stamps.com or Endicia.com to purchase postage through Gamut Purchase one or hundreds of shipping labels at a time Print USPS domestic shipping

More information

Canada Milton Service Centre

Canada Milton Service Centre Detailed below are the routing and appointment scheduling instructions to be followed by service center you are shipping to. All vendors/carriers are required to call for an appointment at least 48 hours

More information

Global 3PL &

Global 3PL & Global 3PL & Logistics Outsourcing Strategy A brief analysis of eyefortransport s recent survey 2011 For further details, please contact: Katharine O Reilly eyefortransport world phone: +44 (0)207 375

More information

Cargo Trends and what the Cargo Executives think will shape the. Mr. Niko Herrmann, Partner, Oliver Wyman

Cargo Trends and what the Cargo Executives think will shape the. Mr. Niko Herrmann, Partner, Oliver Wyman Cargo Trends and what the Cargo Executives think will shape the revenue recovery in 2010 Mr. Niko Herrmann, Partner, Oliver Wyman 6 Supported by: March 2010 View from the Top Global Air Cargo CEO Survey

More information

5 key strategies to control shipping costs

5 key strategies to control shipping costs introduction Many companies feel a constant strain on their businesses in the form of ever-increasing expenses. Day-to-day business expenses such as rent, utilities, and insurance all continue to climb,

More information

The Role of the Freight Broker in the Shipping Industry

The Role of the Freight Broker in the Shipping Industry The Role of the Freight Broker in the Shipping Industry So what is a freight broker exactly? Simply put, it s an individual or a company that brings together a shipper that needs to transport goods with

More information

ShipRite 2018 Rate Update This is a Critical Update that must be installed by 12/24/2017.

ShipRite 2018 Rate Update This is a Critical Update that must be installed by 12/24/2017. ShipRite 2018 Rate Update 10.17.4 This is a Critical Update that must be installed by 12/24/2017. Overview Time to Download: 25-40 Seconds. Time to apply update: 10-20 minutes. It is recommended you download

More information

Accessorial Charges Rules Tariff

Accessorial Charges Rules Tariff 950 SOUTH PINE ISLAND ROAD, A- 150 PLANTATION, FL 33324 PHONE: 954-727- 8133 Accessorial Charges Rules Tariff This Accessorial Charges Rules Tariff (hereinafter referred to as Tariff), containing rules,

More information

Revitalization: The Success Of New Postal Models Achieving High Performance in the Postal Industry Accenture Research and Insights 2014

Revitalization: The Success Of New Postal Models Achieving High Performance in the Postal Industry Accenture Research and Insights 2014 Revitalization: The Success Of New Postal Models Achieving High Performance in the Postal Industry Accenture Research and Insights 2014 High-performing postal organization research While the industry remains

More information

Table of contents. Reports...15 Printing reports Resources...30 Accessing help...30 Technical support numbers...31

Table of contents. Reports...15 Printing reports Resources...30 Accessing help...30 Technical support numbers...31 WorldShip 2018 User Guide The WorldShip software provides an easy way to automate your shipping tasks. You can quickly process all your UPS shipments, print labels and invoices, electronically transmit

More information

Will RFID Change Inventory Assumptions? Perhaps in a few years when prices are lower and the technology is more common. Technology

Will RFID Change Inventory Assumptions? Perhaps in a few years when prices are lower and the technology is more common. Technology Technology Will RFID Change Inventory Assumptions? Perhaps in a few years when prices are lower and the technology is more common. B Y R OSS L. F INK, J OHN W. G ILLETT, AND G ABE G RZESKIEWICZ October

More information

Logistics Routing Guide- Domestic Distribution Center - Mexico, Missouri

Logistics Routing Guide- Domestic Distribution Center - Mexico, Missouri Logistics Routing Guide- Domestic Distribution Center - Mexico, Missouri Table of Contents Overview... 2 Vendor Requirements... 4 Routing Guidelines... 10 Vendor Violations... 13 Returns to Vendors...

More information

The 2015 Public Library Data Service. Characteristics and Trends. Authored by: Ian Reid

The 2015 Public Library Data Service. Characteristics and Trends. Authored by: Ian Reid The 2015 Public Library Data Service Characteristics and Trends Authored by: Ian Reid Counting Opinions 2016 The 2015 Public Library Data Service: Characteristics and Trends The Public Library Data Service

More information

FINANCIAL MANAGEMENT FOR GEORGIA LOCAL UNITS OF ADMINISTRATION

FINANCIAL MANAGEMENT FOR GEORGIA LOCAL UNITS OF ADMINISTRATION FINANCIAL MANAGEMENT FOR GEORGIA LOCAL UNITS OF ADMINISTRATION Date Effective Issued Date July 1, 1994 July 1, 1994 Section III Title: The Accounting Cycle Procedures Revision No. Date Revised Chapter

More information

CSafe Utilization in a Quality Management System. Scott Garchar Manager - Global Business Development FedEx Custom Critical

CSafe Utilization in a Quality Management System. Scott Garchar Manager - Global Business Development FedEx Custom Critical CSafe Utilization in a Quality Management System Scott Garchar Manager - Global Business Development FedEx Custom Critical Agenda CSafe Relationship History Current State Review Quality Management System

More information

On the right track. about us.

On the right track. about us. On the right track. about us. Where do you buy your tyres? In the beginning selling tyres online was just an idea. Delticom has proven that it s an idea that works. No matter where you are, whether it

More information

6.0 Transportation Routing Requirements

6.0 Transportation Routing Requirements 6.0 Transportation Routing Requirements 6.1 General Routing Requirements Overview: The Company s Transportation department ( Transportation ) will route all shipments when the Company is the responsible

More information

Corporate Office Rosario Leo Building 2185 Main Road Newfield, NJ

Corporate Office Rosario Leo Building 2185 Main Road Newfield, NJ General Agreement (SOPs & Accessorial Charges) Applies to Freight Consolidation & Freight Brokerage Operations Customer agrees to terms and conditions as outlined on RLS s website: (the Terms and Conditions

More information

Revenue Cycle Management

Revenue Cycle Management Revenue Cycle Management BEST PRACTICES PROACTIVE STEPS TO REDUCE PROFIT LOSSES DUE TO SHIPMENT SHORTAGE DEDUCTIONS A SMYYTH / CREDITEK WHITE PAPER November 2016 Page 1 OVERVIEW BEST PRACTICES: PROACTIVE

More information

Logistics & Supply Chain Management. Improve Local Component Manufacturing Supply Chain Competitiveness

Logistics & Supply Chain Management. Improve Local Component Manufacturing Supply Chain Competitiveness Logistics & Supply Chain Management Improve Local Component Manufacturing Supply Chain Competitiveness Executive Summary Logistics is a key part of Nissan South Africa s business. Nissan South Africa significantly

More information

Lunchtime Webinar Series: Increasing Improvement Project Success: Avoiding Collateral Damage To The Business

Lunchtime Webinar Series: Increasing Improvement Project Success: Avoiding Collateral Damage To The Business Lunchtime Webinar Series: Increasing Improvement Project Success: Avoiding Collateral Damage To The Business Agenda How to avoid negative knock-on impacts from projects on other areas of the business The

More information

LTL Airbag Recall Shipping Procedures

LTL Airbag Recall Shipping Procedures LTL Airbag Recall Shipping Procedures Airbags (BAGS) are considered a hazardous material and must be shipped according to DOT regulations. The following steps must be exactly followed to avoid incidents

More information

DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL?

DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL? DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL? 2 DIGITAL DISRUPTION DIGITAL DISRUPTION IN THE LOGISTICS INDUSTRY THREATENS TRADITIONAL PLAYERS WITH IRRELEVANCE UNLESS THEY TOO LEARN TO DISRUPT.

More information

One Stop Tool/Application for time to market TMS IT Applications

One Stop Tool/Application for time to market TMS IT Applications One Stop Tool/Application for time to market TMS IT Applications Satya Vabilisetty July 30 th 2013 References S.NO Industry $ Revenue Type of engagement 1 High Tech USD 46 B Implementation/Business Consulting

More information

Terms and Conditions of Business

Terms and Conditions of Business Terms and Conditions of Business 1) Definitions a) Us, We, Our b) You, Your c) Website d) Carrier e) Package f) Waybill g) Shipment h) Order i) Liability Courierpoint Limited including its employees agents.

More information

SUPPLY CHAIN ANALYTICS

SUPPLY CHAIN ANALYTICS SUPPLY CHAIN ANALYTICS THE IMPORTANCE OF REAL-TIME ANALYTICS AND HOW IT S OPTIMIZING SUPPLY CHAIN PERFORMANCE YOUREDI Supply Chain Analytics: Introduction SUPPLY CHAIN ANALYTICS: The Importance Of Real-time

More information

UK Parcels Distribution Survey Programme 2015 UK Domestic B2B Parcels UK Domestic B2C Parcels UK Domestic Parcels Delivery Report

UK Parcels Distribution Survey Programme 2015 UK Domestic B2B Parcels UK Domestic B2C Parcels UK Domestic Parcels Delivery Report UK Parcels Distribution Survey Programme 2015 UK Domestic B2B Parcels UK Domestic B2C Parcels UK Domestic Parcels Delivery Report Parcels Benchmarking Research Proposal A Multi-Client Research Programme

More information

Federal Transportation Officer Training Program: Basic (Level 1)

Federal Transportation Officer Training Program: Basic (Level 1) http://transbasic.knowledgeportal.us/session4/ Page 1 of 27 Federal Transportation Officer Training Program: Basic (Level 1) Freight, Cargo, and Household Goods Session 4: Domestic Transportation Page

More information

Best Practices in Transportation Procurement Bringing the Paper Savings to Reality. Moderator: Speakers:

Best Practices in Transportation Procurement Bringing the Paper Savings to Reality. Moderator: Speakers: Best Practices in Transportation Procurement Bringing the Paper Savings to Reality Moderator: Paul Page Editorial Director, The Journal of Commerce Speakers: Gary Girotti - Vice President, Transportation

More information

NETWORK SYSTEMS EXPERTISE

NETWORK SYSTEMS EXPERTISE NETWORK SYSTEMS EXPERTISE www.grupologico.com CALL + 1 (248) 669-0478 2 TABLE OF CONTENTS INTEGRATED LOGISTICS Network Design & Planning Transportation Management Carrier Management Operations Management

More information

Core Benchmarks: Logistics Costs Metrics

Core Benchmarks: Logistics Costs Metrics Core Benchmarks: Logistics Costs Metrics Facilitated by Steve Simonson and Brian Hudock September 1-2, 2009 Chicago, IL Session Scope Consortium Data for This Session Will Focus on: Supply chain costs

More information

AUDITOR, 1517 SENIOR AUDITOR, 1518

AUDITOR, 1517 SENIOR AUDITOR, 1518 8-13-82 AUDITOR, 1517 Summary of Duties : Audits accounting and related records of a variety of tenants, businesses, and organizations to determine the accuracy of revenue payments to City departments

More information

A RESEARCH PROPOSAL ON TQM IN COURIER COMPANIES IN INDIA

A RESEARCH PROPOSAL ON TQM IN COURIER COMPANIES IN INDIA A RESEARCH PROPOSAL ON TQM IN COURIER COMPANIES IN INDIA SUBMITTED BY- Mark TQM IN COURIER COMPANIES IN INDIA EXECUTIVE SUMMARY Total Quality Management or TQM is an integrative management philosophy aimed

More information

EMPLOYEE SATISFACTION SURVEY VOICE OF EMPLOYEE - ANALYSIS & RESULTS. SpiceJet Employee Satisfaction Survey

EMPLOYEE SATISFACTION SURVEY VOICE OF EMPLOYEE - ANALYSIS & RESULTS. SpiceJet Employee Satisfaction Survey EMPLOYEE SATISFACTION SURVEY VOICE OF EMPLOYEE - ANALYSIS & RESULTS SpiceJet Employee Satisfaction Survey Executive Summary 1 The main objective of conducting Employee Satisfaction Survey was to set a

More information

Air cargo revenue management

Air cargo revenue management INNOVATION OUTLOOK TRANSPORT SERIES Air cargo revenue management March 2015 March 2015 Page 1 of 19 The authors would like to thank the partners of the T-TRANS Project Consortium for their collaboration

More information

Mastio & Company s. Global Freight Forwarder Performance Benchmarking & Loyalty Study. Metrics to Manage the Shipper Experience

Mastio & Company s. Global Freight Forwarder Performance Benchmarking & Loyalty Study. Metrics to Manage the Shipper Experience Mastio & Company s Global Freight Forwarder Performance Benchmarking & Loyalty Study 5 th Edition 2016 Metrics to Manage the Shipper Experience 1717 Woodstead Court Suite 105, The Woodlands, TX 77381 Tel:

More information

Summary & Highlights National Study of Consumers Opinions & Perceptions Regarding Water Quality 2017 Edition

Summary & Highlights National Study of Consumers Opinions & Perceptions Regarding Water Quality 2017 Edition Summary & Highlights National Study of Consumers Opinions & Perceptions Regarding Water Quality 2017 Edition Courtesy of the Water Quality Association A not-for-profit organization How the survey was conducted:

More information

CRM in the World of Buyer 2.0

CRM in the World of Buyer 2.0 CRM in the World of Buyer 2.0 CRM in the World of Buyer 2.0 Professional selling has never been more challenging. A confluence of factors has created a sales environment that is faster paced and more complex

More information

HOW L.L. BEAN PROVIDES A COST-EFFECTIVE SERVICE FOR OFFSHORE CUSTOMERS

HOW L.L. BEAN PROVIDES A COST-EFFECTIVE SERVICE FOR OFFSHORE CUSTOMERS HOW L.L. BEAN PROVIDES A COST-EFFECTIVE SERVICE FOR OFFSHORE CUSTOMERS How L.L. Bean Provides a Cost-Effective Service for Offshore Customers Craig Starnes, Senior Logistics Manager L.L. Bean Kevin Unbedacht,

More information

A guide to using the Common Measurements Tool

A guide to using the Common Measurements Tool A guide to using the Common Measurements Tool This guide contains material from the Common Measurements Tool, used under licence and reproduced with the permission of the Institute for Citizen- Centred

More information

LIGHTING. TERMS & CONDITIONS Oct. 24, Tegan Lighting, Inc. 25 Pelican Way San Rafael CA (415) teganlighting.

LIGHTING. TERMS & CONDITIONS Oct. 24, Tegan Lighting, Inc. 25 Pelican Way San Rafael CA (415) teganlighting. TERMS & CONDITIONS Oct. 24, 2017 Tegan Lighting, Inc. 25 Pelican Way San Rafael CA 94901 (415) 504-3536 teganlighting.com revised 10/24/2017 TERMS and CONDITIONS How We Do Business Payment All orders will

More information

To: All GHSP suppliers. Subject: Freight Routing Standards and Guidelines

To: All GHSP suppliers. Subject: Freight Routing Standards and Guidelines To: All GHSP suppliers Subject: Freight Routing Standards and Guidelines Please ensure this information is provided to the appropriate personnel within your organization. Please also reference the most

More information

REPORTS YOU CAN T LIVE WITHOUT

REPORTS YOU CAN T LIVE WITHOUT REPORTS YOU CAN T LIVE WITHOUT www.maitredpos.com Reports You Can t Live Without Restaurant owners and operators rely on the robustness of Maitre D reporting to manage operations and maximize profitability.

More information

E-Commerce Packaging East Pack 2017

E-Commerce Packaging East Pack 2017 E-Commerce Packaging East Pack 2017 1 Sonoco Overview Some Items you may know us by Display & Sonoco Confidential, 2014 2 Sonoco Overview Founded in 1899, Sonoco is an estimated $5.4 billion global provider

More information

GENERAL TERMS and CONDITIONS OF SALE

GENERAL TERMS and CONDITIONS OF SALE GENERAL TERMS and CONDITIONS OF SALE between COMPANIES OF DEATEX GROUP ITALY Hereinafter also named Seller and hereinafter The Client or The buyer Preamble The present Agreement governs the partnership

More information

INTRODUCTION TABLE OF CONTENTS

INTRODUCTION TABLE OF CONTENTS TABLE OF CONTENTS Introduction p3 INTRODUCTION Determining the success of your marketing programs and analyzing key performance indicators (KPIs) can be challenging if you don t have access to industry

More information

THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY

THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY NYSW 8001 - H - SWITCHING RULES AND MISCELLANEOUS CHARGES - AT STATIONS ON THE NEW YORK, SUSQUEHANNA AND WESTERN RAILWAY This tariff is governed by NYSW Conditions

More information

POS Portal Software Solutions

POS Portal Software Solutions Software Solutions POS Portal's on-demand software solutions give you the information and tools you need to provide superior services throughout the entire merchant life cycle. With our hosted applications

More information

Choices we make in the food supply chain. Pallet Manufacturer Raw Material Supplier Food Manufacturer

Choices we make in the food supply chain. Pallet Manufacturer Raw Material Supplier Food Manufacturer Choices we make in the food supply chain Pallet Manufacturer Raw Material Supplier Food Manufacturer 2 Supply Chain Value Using FirmaLoad Pallets Supply Chain Value Inbound freight savings Inbound receivables

More information

To: All General Dynamics -OTS (GD-OTS) Suppliers

To: All General Dynamics -OTS (GD-OTS) Suppliers To: All General Dynamics -OTS (GD-OTS) Suppliers These instructions apply to all GD-OTS United States (U.S.) locations. This document is binding, unless specific written authorization to deviate is granted

More information

Attributes of Award Winning Websites

Attributes of Award Winning Websites Attributes of Award Winning Websites A study of the 213 WebAward winners and what made them successful. Web Marketing Association www.webaward.org April 214 Table of Contents Attributes of Award Winning

More information

What It Takes to Become a Price Champion

What It Takes to Become a Price Champion What It Takes to Become a Price Champion Global Pricing Study 2011, which col- service and manufacturing industries around the world, and outlines the most important lessons for managers. The three main

More information

Using Channel Data to Manage Partner Programs

Using Channel Data to Manage Partner Programs 2014 Channel Data Management Survey Results Using Channel Data to Manage Partner Programs Introduction Technology manufacturers command visibility into every element of channel operations, ranging from

More information

White Paper Series Food Logistics Industry Report

White Paper Series Food Logistics Industry Report White Paper Series 2007 Food Logistics Industry Report This industry-wide report identifies common practices, challenges, and emerging trends within the U.S. food logistics industry. Introduction During

More information