April Technical Details. Quality Standard for the Global Air Cargo Industry

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Stephen Carter
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1 April 2014 Technical Details Quality Standard for the Global Air Cargo Industry

2 Master Operating Plan Export Forwarder Airline Import Forwarder S C Information Brokerage Characteristics Flow Time & Timeliness Information/Planning Controls/Conformance Objectives Time definite, global services Cost effectiveness Logistics enabling Enterprise management

3 The three phases of Cargo iq Chain definition Monitoring level 1 Airport to Airport (A2A) Master AWB level Shipment planning & tracking 2 Door to Door (D2D) House AWB level; Shipment planning & tracking 3 Door to Door (D2D) Shipment planning & tracking at piece level with document tracking

4 Phases 1 & 2 A Reality Phase 1 Result Service Level for members Flown as planned Arrived as promised (NFD performance) FWB performance Phase 2 Result Members started implementation & measuring over 1,000,000 HAWBs a month

5 Phase 1 Airport to Airport

6 Phase 2 Door to Door

7 Phase 2 Door to Door

8 Phase 3 What is it? Based on Original MOP : Control of Information Flow Control of Freight Flow Control of Documentation Paperless environment (IATA e-freight) Smart scanning at unique piece level with use of Bar-code scanners RFID Compatibility between IATA 606, Bar-code, RFID with Sites operating at different technology levels Cycle Control Framework Security Control

9 Route Map Creation The Route Map Describes the path the freight shipment follows Is created when the booking is accepted Includes flight bookings as well as the checkpoints/timestamps required in the various Phases Verifies progress of the freight movement continually Determines whether service commitments are kept

10 Route Map Creation Flight Flight Arrival Each shipment plan starts with two known entities

Route Map Creation Flight Flight Arrival DLV

Ready for Delivery FWB When a Forwarder makes a

11 Route Map Creation Flight Flight Arrival DLV Phase 1 time minus offset Arrival time plus offset Arrival time plus offset Delivery Cutoff Time Freight Shipment On Hand Freight & Docs Ready for Delivery FWB When a Forwarder makes a booking, pre-defined offsets are used to create a 6-point Route Map

12 Route Map Creation This Booking from AMS to PEK generated a Route Map with defined cut-off times for each event

13 Route Map is now live Flight Flight Arrival DLV Phase 1 time minus offset Arrival time plus offset Arrival time plus offset Delivery Cutoff Time Freight Shipment On Hand Freight & Docs Ready for Delivery FWB The sending of the FWB makes the plan operational

14 Route Map is now baselined In this case, the freight has been delivered before the FWB has been received. This sends the plan live, but

15 Route Map it generates an error alert for the missing FWB

16 Route Map is now live Flight Flight Arrival DLV Phase 1 time minus offset Arrival time plus offset Arrival time plus offset Delivery Cutoff Time Freight Shipment On Hand Freight & Docs Ready for Delivery FWB After delivery, the next checkpoint is the freight departure

17 Route Map A further problem! the departure confirmation has not been received by the planned time. Another error alert is generated..

18 Route Map The departure message is finally received

19 Route Map And the error code is updated to show that it was not received within the planned time frame.

20 Route Map The Airline posts an error report including an exception handling code for the nonreceipt of the FWB. This will be used for quality reporting purposes.

21 Route Map Flight Flight Arrival DLV Phase 1 time minus offset Arrival time plus offset Arrival time plus offset Delivery Cutoff Time Freight Shipment On Hand Freight & Docs Ready for Delivery FWB The next checkpoint is the freight arriving in the import warehouse

22 Route Map The shipment is back on track the freight is received within the planned time frame.

23 Route Map Flight Flight Arrival DLV Phase 1 time minus offset Arrival time plus offset Arrival time plus offset Delivery Cutoff Time Freight Shipment On Hand Freight & Docs Ready for Delivery FWB The next checkpoint is notification to the forwarder that the freight and documents are ready for delivery

24 Route Map Another on-time event

25 Route Map Actual collection by the Forwarder completes the plan for Phase 1 Flight Flight Arrival DLV Phase 1 time minus offset Arrival time plus offset Arrival time plus offset Delivery Cutoff Time Freight Shipment On Hand Freight & Docs Ready for Delivery FWB

26 Route Map Completed Phase 1 is completed

or packages Route Maps Backward near real time (customer individual) status and history

27 Visibility & Monitoring Planning and Execution past Present future Entire Airfreight Chain pickup POD Traditional Tracking & Tracing Backward Status and history of shipments or packages Route Maps Backward near real time (customer individual) status and history of orders and inventory and Forward forward visibility based on customer or order individual plans

28 Conclusion Members of Cargo iq are committed implement a solid Quality Management System be certified for compliance by Cargo iq to work constantly together with the partners in the industry on quality improvement to work together with industry initiatives such as IATA e- freight, security, etc.

29 Conclusion Customers are starting to question if a supplier is Cargo iq compliant Our goal is for every customer s first question to be ARE YOU CARGO IQ COMPLIANT?

Pre-conditions. Is ready to operate paperless or to accept a locally produce print-out of the AWB from Electronic Shipment Data. Day-to-day Operations

Pre-conditions. Is ready to operate paperless or to accept a locally produce print-out of the AWB from Electronic Shipment Data. Day-to-day Operations Objective: Define the Standard Operating Process for Import, Export and Transit e-awb (Electronic Air Waybill) shipments. This document is intended only for (CPT-Airport) operations along its partner.