Qualification Specification. Retail

Size: px
Start display at page:

Download "Qualification Specification. Retail"

Transcription

1 Qualification Specification Retail Version 3.0 (December 2017)

2 Page 1 of 44

3 This qualification specification covers the following qualifications: Qualification Title Qualification Gateway Qualifications Level 2 Certificate In Retail Skills 601/6719/1 Gateway Qualifications Level 2 Certificate In Retail Knowledge 601/6720/8 Gateway Qualifications Level 2 Diploma In Retail Skills 601/6721/X Gateway Qualifications Level 3 Diploma In Retail Skills (Sales 601/6730/0 Professional) Gateway Qualifications Level 3 Certificate In Retail Knowledge 601/6731/2 Gateway Qualifications Level 3 Diploma In Retail Skills (Visual 601/6732/4 Merchandising) Gateway Qualifications Level 3 Diploma In Retail Skills 601/6733/6 (Management) Gateway Qualifications Level 3 Diploma In Multi-Channel Retail 601/6734/8 Page 2 of 44

4 About this qualification specification This qualification specification is intended for Tutors, Assessors, Internal Quality Assurers, Centre Quality Managers and other staff within Gateway Qualifications recognised centres and/or prospective centres. It sets out what is required of the learner in order to achieve the qualification. It also contains information specific to managing and delivering the qualification(s) including specific quality assurance requirements. The guide should be read in conjunction with the Gateway Qualifications Centre Handbook and other publications available on the website which contain more detailed guidance on assessment and verification practice. In order to offer this qualification, you must be a Gateway Qualifications recognised centre. If your centre is not yet recognised, please contact our Development Team to discuss becoming Gateway Qualifications Recognised Centre: Telephone: Website: Page 3 of 44

5 Contents Contents Qualification Information About the qualifications Objective Key Facts Funding Achievement methodology Geographical coverage Progression opportunities Relationship with other frameworks Learner Entry Requirements Age Prior Qualifications or Units Prior Skills/Knowledge/Understanding Restrictions Access to qualifications for learners with disabilities or specific needs Additional Requirements/Guidance Recruiting Learners with Integrity Achieving the Qualification Qualification Structure (Rules of Combination and Unit List) Gateway Qualifications Level 2 Certificate in Retail Knowledge Gateway Qualifications Level 2 Certificate in Retail Skills Gateway Qualifications Level 2 Diploma in Retail Skills Gateway Qualifications Level 3 Certificate in Retail Knowledge Gateway Qualifications Level 3 Diploma in Retail Skills (Sales Professional) Gateway Qualifications Level 3 Diploma in Retail Skills (Visual Merchandising) Gateway Qualifications Level 3 Diploma in Retail Skills (Management) Gateway Qualifications Level 3 Diploma in Multi-Channel Retail Recognition of Prior Learning (RPL) Assessment and Quality Assurance Method of Assessment Assessment Materials Qualification-Specific Centre Requirements Qualification-Specific Tutor/Assessor Requirements Qualification-Specific Quality Assurance Requirements Additional Requirements/Guidance Page 4 of 44

6 6. What to do next Gateway Qualifications Appendices Appendix 1 - Retail Skills units for which simulated activities are allowed Appendix 2 - Retail Skills units for which expert witness testimony is allowed if the assessor is not expert in the specialism covered by the unit Page 5 of 44

7 1. Qualification Information 1.1 About the qualifications The qualifications have been approved by the Office of Qualifications and Examinations Regulation (Ofqual) that regulates qualifications, examinations and assessments in England. 1.2 Objective The objective of the Gateway Qualifications Level 2 and 3 Retail qualifications is to prepare learners for employment in the retail sector. 1.3 Key Facts Qualification Title Gateway Qualifications Level 2 Certificate In Retail Knowledge Gateway Qualifications Level 2 Certificate In Retail Skills Gateway Qualifications Level 2 Diploma In Retail Skills Gateway Qualifications Level 3 Certificate In Retail Knowledge Gateway Qualifications Level 3 Diploma In Retail Skills (Sales Professional) Gateway Qualifications Level 3 Diploma In Retail Skills (Visual Merchandising) Gateway Qualifications Level 3 Diploma In Retail Skills (Management) Gateway Qualifications Level 3 Diploma In Multi-Channel Retail Total Qualification Time Guided Learning Credit Total Qualification Time is the number of notional hours which represents an estimate of the total amount of time that could be reasonably expected to be required for a Learner to achieve and demonstrate the achievement of the level of attainment necessary for the award of the qualification. Total Qualification Time is comprised of the following two elements: the number of hours which an awarding organisation has assigned to a qualification for Guided Learning, and an estimate of the number of hours a Learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place by but, unlike Guided Learning, not Page 6 of 44

8 under the Immediate Guidance or Supervision of a lecturer, supervisor, tutor or other appropriate provider of education or training. 1.4 Funding For information regarding potential sources of funding please visit the following the Education and Skills Funding Agency: The qualification is not listed for public funding in Wales. 1.5 Achievement methodology The qualification will be awarded to learners who successfully achieve an approved combination of units through a Portfolio of Evidence that has been successfully verified and monitored through Gateway Qualifications Quality Assurance process. Achievement is therefore determined by successful completion of unit assessment with no further requirement for additional/summative assessment. 1.6 Geographical coverage This qualification has been approved by Ofqual to be offered in England and by Qualification Wales to be delivered in Wales. If a centre based in Northern Ireland or overseas (including Scotland) would like to offer this qualification, they should make an enquiry to Gateway Qualifications. 1.7 Progression opportunities Learners could progress onto: a Retail Apprenticeship Level 3 or 4 vocational qualification further training and development, learners may wish to progress into level 3 jobs such as senior sales assistant or Team Supervisor into specialist roles such as warehousing or cash office administration higher education programmes Page 7 of 44

9 1.8 Relationship with other frameworks The Gateway Qualifications in Retail are related to the National Occupational Standards (NOS) developed by People 1st. They provide a significant amount of knowledge, understanding and skills development that underpins occupational competence in the retail sector. Relevant units within the qualification have been carefully developed according to the relevant standards as appropriate and/or in conjunction with Users of qualifications Page 8 of 44

10 2. Learner Entry Requirements 2.1 Age The approved age range for these qualifications is: Prior Qualifications or Units There is no requirement for learners to have achieved prior qualifications or units. 2.3 Prior Skills/Knowledge/Understanding There is no requirement for learners to have prior skills, knowledge or understanding. 2.4 Restrictions There are no restrictions to entry. 2.5 Access to qualifications for learners with disabilities or specific needs It is Gateway Qualifications aim that there shall be equal opportunities within this organisation and in all the services it provides and within its recognised centres and via the services they provide and so meet the organisation s legal responsibilities to prevent discrimination. In particular it is the organisation s intention that there should be no discrimination on the grounds of a protected characteristic including age, disability, gender assignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation. It is acknowledged that this is not an exhaustive list. Gateway Qualifications and recognised centres have a responsibility to ensure that the process of assessment is robust and fair and allows the learner to show what they know and can do without compromising the assessment criteria. Details on how to make adjustments for learners is set out in the Reasonable Adjustment and Special Considerations Policy. 2.6 Additional Requirements/Guidance There are no additional rules or guidance regarding learner entry requirements. Page 9 of 44

11 2.7 Recruiting Learners with Integrity It is vital that centres recruit with integrity with regard to qualifications. Centres must ensure that learners have the correct information and advice on their selected qualification(s) and that the qualification(s) will meet their needs. The recruitment process must include the centre assessing each potential learner and making justifiable and professional judgements about the learner s potential to successfully complete the assessment and achieve the qualification. Such an assessment must identify, where appropriate, the support that will be made available to the learner to facilitate access to the qualification(s). Page 10 of 44

12 3. Achieving the Qualification 3.1 Qualification Structure (Rules of Combination and Unit List) The knowledge, skills and understanding that will be assessed as part of the qualification are set out within the unit specifications. These include the learning outcomes and associated assessment criteria. To obtain unit information, please contact Gateway Qualifications who will enable access to our unit library. Please refer to the Appendix for details of barred units. For information on Recognition of Prior Learning/Exempt and Equivalent units please see section 3.2 Recognition of Prior Learning (RPL)/Exemptions/Equivalencies Gateway Qualifications Level 2 Certificate in Retail Knowledge Learners must achieve a total of 14 credit. 10 credits from Mandatory Group M and a minimum of 4 credits from Optional Group O. Learners cannot include more than one unit with the same or similar title. For full details see list of barred units. A maximum of 4 credits can be taken at Level 3. Mandatory Group Learners must achieve the 4 mandatory units totalling 10 credits. M/502/5821 Understanding customer service in the retail sector Level A/502/5806 Understanding the retail selling process Level J/502/5789 Understanding how individuals and teams Level contribute to the effectiveness of a retail business A/502/5823 Understanding how a retail business maintains health and safety on its premises Level Optional Group Learners must achieve 4 credits from this group. D/502/5801 Understanding retail consumer law Level K/502/5817 Understanding security and loss prevention in a Level retail business H/502/5797 Understanding the handling of customer payments Level in a retail business F/502/5810 Understanding the control, receipt and storage of Level stock in a retail business A/600/0656 Understanding visual merchandising for retail Level business K/505/9384 Understanding the use of in-store web-based facilities in promoting retail sales Level Level 2 Certificate in Retail Knowledge Page 11 of 44

13 M/502/5799 Understanding how the smooth operation of a payment point is maintained Level M/502/5818 Understanding security and loss prevention in a retail business Level L/502/5826 Understanding the management of stock in a retail business Level A/600/0625 Understanding the retail sale of skin care products Level A/602/2317 Understanding al sustainability in the retail sector Level D/602/5016 Understand how to approach work-based projects within retail business Level F/600/0643 Understanding the retail sale of beauty products Level H/600/0635 Understanding fashion trends and forecasting Level H/600/0652 Understanding how retailers sell National Lottery products and services Level J/600/0630 Understanding the retail sale of perfumery products Level K/502/0178 The principles of food safety for retail Level K/600/0653 Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet Level L/600/0628 Understanding fashion retail personal shopping and styling Level M/600/0637 Understanding the fashion retail market Level M/600/0640 Understanding the retail sale of cosmetics Level M/600/0654 Understanding the storage, monitoring and replenishment of chilled food items in a retail outlet Level M/602/2234 Underage sales prevention for retail and licensed premises Level R/600/0646 Understanding the evolution of beauty retailing Level T/600/0655 Understanding the features of different types of alcoholic beverages sold in retail outlets Level Y/600/0633 Understanding the retail sale of nail care products Level Y/600/0650 Understanding how stocks of newspapers and magazines are controlled in retail outlets Level M/600/2663 Understanding plant nomenclature, terminology and identification Level D/600/0651 Understanding how retailers operate home delivery services for newspapers and magazines Level F/600/2652 Understanding the nature, uses and importance of product information in a retail outlet selling Level gardening products H/600/2661 Understanding how the growth and development of plants is promoted and monitored in a retail outlet Level K/600/2659 Understanding the management of delivery of plants into a retail business Level F/600/2666 Understanding the control of pests and diseases which may affect plants in a retail outlet Level H/502/5802 Understanding how the effectiveness of store operations can be improved Level Level 2 Certificate in Retail Knowledge Page 12 of 44

14 Gateway Qualifications Level 2 Certificate in Retail Skills To complete this qualification, learners must achieve a minimum of 24 credits. A minimum of 15 credits must be achieved at level 2, of which 8 credits will come from the mandatory unit in Group M. A minimum of 7 credits must come from group OA. A maximum of 5 credits can come from group OB. A maximum of 9 credits can come from group OC. Mandatory Group M Learners must achieve 8 credits from this group. T/503/5735 Work effectively in a retail team Level Optional Group A Learners must achieve a minimum of 7 credits from this group. R/503/5659 Receive goods and materials into storage in a retail Level J/503/5660 Place goods and materials into storage in a retail Level L/503/5661 Keep stock on sale at required levels in a retail Level R/503/5662 Process customer orders for goods in a retail Level Y/503/5663 Process returned goods in a retail Level H/503/5665 Assemble products for display in a retail Level K/503/5666 Hand-process fish in a retail Level M/503/5667 Process greengrocery products for sale in a retail Level T/503/5668 Finish meat products by hand in a retail Level A/503/5672 Organise own work to meet a dough production Level schedule in a retail J/503/5674 Maintain food safety while working with food in a Level retail R/503/5676 Pick products in a retail to fulfil Level customer orders D/503/5678 Check stock levels and sort out problems with stock Level levels in a retail H/503/5679 Finish bake-off food products in a retail Level Y/503/5680 Glaze, coat or decorate bake-off products for sale in Level a retail M/503/5684 Display stock to promote sales to customers in a Level retail T/503/5685 Help customers to choose products in a retail Level A/503/5686 Carry out promotional campaigns in a retail Level Level 2 Certificate in Retail Skills Page 13 of 44

15 F/503/5687 Deal with customer queries and complaints in a retail Level J/503/5688 Demonstrate products to customers in a retail Level L/503/5689 Process payments for purchases in a retail Level F/503/5690 Process applications for credit agreements offered in a retail Level J/503/5691 Promote loyalty schemes to customers in a retail Level Y/503/5694 Provide a bra fitting service in a retail Level D/503/5695 Follow guidelines for planning and preparing visual merchandising displays Level H/503/5696 Dress visual merchandising displays to attract customers Level K/503/5697 Order and position signage and graphics for visual merchandising displays Level M/503/5698 Dismantle and store props and graphics from visual merchandising displays Level T/503/5699 Make props and decorate fixtures and panels for visual merchandising displays Level D/503/5700 Assemble visual merchandising displays Level J/503/5707 Follow point-of-sale procedures for age-restricted products in a retail Level L/503/5708 Provide National Lottery products to customers Level R/503/5709 Advise customers on the fixing and care of tiles Level L/503/5711 Cash up in a retail Level R/503/5712 Promote a retail store s credit card to customers in a retail Level Y/503/5713 Provide service to customers in a dressing room in a retail Level D/503/5714 Promote food or drink products by offering samples to customers Level H/503/5715 Deliver goods from a retail to the customer s delivery address Level M/503/5717 Help customers to apply for a retail store s credit card and associated insurance products Level T/503/5718 Help customers to choose delicatessen products in a retail Level A/503/5719 Portion delicatessen products to meet customer requirements in a retail Level T/503/5721 Demonstrate make-up and skincare products to customers at a beauty counter in a retail Level A/503/5722 Operate a customer record card system on a beauty counter in a retail Level Y/503/5727 Protect own and others health and safety when working in a retail Level D/503/5728 Reduce security risks in a retail Level A/503/5736 Prepare newspapers and magazines for return to merchandisers Level J/503/5738 Check the accuracy of records of hours worked by staff in a retail Level D/601/4551 Select, weigh and measure bakery ingredients Level T/601/4555 Hand-divide, mould and shape fermented dough Level Level 2 Certificate in Retail Skills Page 14 of 44

16 R/502/0854 Maintain moisture levels for crops or plants Level L/502/0853 Provide nutrients to crops or plants Level Y/502/1214 Remove unwanted plant growth to maintain development Level K/502/1511 Identify and report the presence of pests, diseases and disorders Level J/502/0771 Merchandise plants and other relevant products Level L/601/0933 Give customers a positive impression of yourself and your organisation. Level D/505/9379 Using web-based facilities in-store to achieve retail sales Level R/505/9380 Advising and supporting customers on the use of instore web-based retail facilities Level D/505/9382 Maintaining data confidentiality and security when using web-based retail facilities in-store Level Optional Group B Learners can achieve a maximum of 5 credits from this group. D/503/5664 Sort donated goods for resale or recycling in a retail Level F/503/5673 Maintain food safety while working with food in a Level retail Y/503/5677 Load orders for despatch from a retail store to Level customers L/601/5016 Provide a counter and takeaway service Level K/503/5716 Contribute to monitoring and maintaining ease of shopping in a retail sales area Level Optional Group C Learners can achieve a maximum of 9 credits from this group. Unit A/503/5669 D/503/5681 H/503/5682 L/503/5692 R/503/5693 H/503/5701 K/503/5702 M/503/5703 Title Level Credit GLH Audit stock levels and stock inventories in a retail Level Manage staff to receive goods in a retail Level Organise and monitor the storage of stock in a retail Level Maintain the availability of goods on display in a Level retail to promote sales Manage the payment transaction process in a retail Level Choose merchandise to feature in visual Level merchandising displays Manage the use of signage and graphics in visual Level merchandising displays Evaluate the effectiveness of visual merchandising Level displays Level 2 Certificate in Retail Skills Page 15 of 44

17 Unit A/503/5705 M/503/5720 K/503/5733 F/503/5737 Y/505/9381 Title Level Credit GLH Contribute to improving a retail organisation s visual Level merchandising policy Help customers to choose specialist products in a Level retail Produce staffing schedules to help a retail team to Level achieve its targets Monitor and support secure payment point use Level during trading hours Motivating colleagues to promote web-based retail Level facilities to customers Level 2 Certificate in Retail Skills Page 16 of 44

18 Gateway Qualifications Level 2 Diploma in Retail Skills To complete this qualification, learners must achieve a minimum of 37 credits. A minimum of 22 credits must be achieved at level 2, of which 8 credits will come from mandatory Group M. A minimum of 14 credits must come from group OA. A maximum of 5 credits can come from group OB. A maximum of 15 credits can come from group OC. Mandatory Group M Learners must achieve 8 credits from this group. T/503/5735 Work effectively in a retail team Level Optional Group A Learners must achieve a minimum of 14 credits from this group. R/503/5659 Receive goods and materials into storage in a retail Level J/503/5660 Place goods and materials into storage in a retail Level L/503/5661 Keep stock on sale at required levels in a retail Level R/503/5662 Process customer orders for goods in a retail Level Y/503/5663 Process returned goods in a retail Level H/503/5665 Assemble products for display in a retail Level K/503/5666 Hand-process fish in a retail Level M/503/5667 Process greengrocery products for sale in a retail Level T/503/5668 Finish meat products by hand in a retail Level A/503/5672 Organise own work to meet a dough production Level schedule in a retail J/503/5674 Maintain food safety while working with food in a Level retail R/503/5676 Pick products in a retail to fulfil Level customer orders D/503/5678 Check stock levels and sort out problems with stock Level levels in a retail H/503/5679 Finish bake-off food products in a retail Level Y/503/5680 Glaze, coat or decorate bake-off products for sale in Level a retail M/503/5684 Display stock to promote sales to customers in a Level retail T/503/5685 Help customers to choose products in a retail Level A/503/5686 Carry out promotional campaigns in a retail Level F/503/5687 Deal with customer queries and complaints in a retail Level Level 2 Diploma in Retail Skills Page 17 of 44

19 J/503/5688 Demonstrate products to customers in a retail Level L/503/5689 Process payments for purchases in a retail Level F/503/5690 Process applications for credit agreements offered Level in a retail J/503/5691 Promote loyalty schemes to customers in a retail Level Y/503/5694 Provide a bra fitting service in a retail Level D/503/5695 Follow guidelines for planning and preparing visual Level merchandising displays H/503/5696 Dress visual merchandising displays to attract Level customers K/503/5697 Order and position signage and graphics for visual Level merchandising displays M/503/5698 Dismantle and store props and graphics from visual Level merchandising displays T/503/5699 Make props and decorate fixtures and panels for Level visual merchandising displays D/503/5700 Assemble visual merchandising displays Level J/503/5707 Follow point-of-sale procedures for age-restricted Level products in a retail L/503/5708 Provide National Lottery products to customers Level R/503/5709 Advise customers on the fixing and care of tiles Level L/503/5711 Cash up in a retail Level R/503/5712 Promote a retail store s credit card to customers in Level a retail Y/503/5713 Provide service to customers in a dressing room in Level a retail D/503/5714 Promote food or drink products by offering samples Level to customers H/503/5715 Deliver goods from a retail to the Level customer s delivery address M/503/5717 Help customers to apply for a retail store s credit Level card and associated insurance products T/503/5718 Help customers to choose delicatessen products in Level a retail A/503/5719 Portion delicatessen products to meet customer Level requirements in a retail T/503/5721 Demonstrate make-up and skincare products to Level customers at a beauty counter in a retail A/503/5722 Operate a customer record card system on a Level beauty counter in a retail Y/503/5727 Protect own and others health and safety when Level working in a retail D/503/5728 Reduce security risks in a retail Level A/503/5736 Prepare newspapers and magazines for return to Level merchandisers J/503/5738 Check the accuracy of records of hours worked by Level staff in a retail D/601/4551 Select, weigh and measure bakery ingredients Level T/601/4555 Hand-divide, mould and shape fermented dough Level R/502/0854 Maintain moisture levels for crops or plants Level L/502/0853 Provide nutrients to crops or plants Level Level 2 Diploma in Retail Skills Page 18 of 44

20 Y/502/1214 Remove unwanted plant growth to maintain development Level K/502/1511 Identify and report the presence of pests, diseases and disorders Level J/502/0771 Merchandise plants and other relevant products Level L/601/0933 Give customers a positive impression of yourself and your organisation. Level D/505/9379 Using web-based facilities in-store to achieve retail sales Level R/505/9380 Advising and supporting customers on the use of instore web-based retail facilities Level D/505/9382 Maintaining data confidentiality and security when using web-based retail facilities in-store Level Y/502/1214 Remove unwanted plant growth to maintain development Level K/502/1511 Identify and report the presence of pests, diseases and disorders Level Optional Group B Learners can achieve a maximum of 5 credits from this group. D/503/5664 Sort donated goods for resale or recycling in a retail Level F/503/5673 Maintain food safety while working with food in a Level retail Y/503/5677 Load orders for despatch from a retail store to Level customers L/601/5016 Provide a counter and takeaway service Level K/503/5716 Contribute to monitoring and maintaining ease of shopping in a retail sales area Level Optional Group C Learners can achieve a maximum of 15 credits from this group. Unit A/503/5669 D/503/5681 H/503/5682 L/503/5692 R/503/5693 H/503/5701 K/503/5702 Title Level Credit GLH Audit stock levels and stock inventories in a retail Level Manage staff to receive goods in a retail Level Organise and monitor the storage of stock in a retail Level Maintain the availability of goods on display in a Level retail to promote sales Manage the payment transaction process in a retail Level Choose merchandise to feature in visual Level merchandising displays Manage the use of signage and graphics in visual Level merchandising displays Level 2 Diploma in Retail Skills Page 19 of 44

21 M/503/5703 Evaluate the effectiveness of visual merchandising Level displays T/503/5704 Manage budgets for visual merchandising projects Level A/503/5705 Contribute to improving a retail organisation s visual Level merchandising policy M/503/5720 Help customers to choose specialist products in a retail Level K/503/5733 Produce staffing schedules to help a retail team to achieve its targets Level F/503/5737 Monitor and support secure payment point use during trading hours Level T/503/5671 Source required goods and services in a retail Level L/503/5675 Monitor and help improve food safety in a retail Level F/503/5706 Design visual merchandising display layouts Level J/503/5710 Help customers to choose alcoholic beverages in a retail Level Y/503/5730 Deputise for the leader of a retail team Level D/503/5731 Contribute to the continuous improvement of retail operations within own area of responsibility Level H/503/5732 Manage the prevention of wastage and loss in a retail Level M/503/5734 Monitor and maintain health and safety in a retail Level Y/505/9381 Motivating colleagues to promote web-based retail facilities to customers Level Level 2 Diploma in Retail Skills Page 20 of 44

22 Gateway Qualifications Level 3 Certificate in Retail Knowledge Learners must achieve 10 credits from Mandatory Group M and a minimum of 6 credits from Optional Group O. Learners can achieve up to 2 credits at Level 2. Mandatory Group Learners must achieve 10 credits (all units) from this group. K/502/5803 Understanding customer service in the retail sector Level F/502/5824 Understanding the management of risks to health Level and safety on the premises of a retail business F/502/5807 Understanding the retail selling process Level A/502/5787 Understanding the development of personal and team effectiveness in a retail business Level Optional Learners must achieve 10 credits from Mandatory Group M and a minimum of 6 credits from Optional Group O. Learners can achieve up to 2 credits at Level 2. M/502/5818 Understanding security and loss prevention in a Level retail business M/502/5799 Understanding how the smooth operation of a Level payment point is maintained L/502/5826 Understanding the management of stock in a retail Level business H/502/5802 Understanding how the effectiveness of store Level operations can be improved J/502/0379 The Principles of Food Safety Supervision for Retail Level K/505/9384 Understanding the use of in-store web-based Level facilities in promoting retail sales F/600/2666 Understanding the control of pests and diseases Level which may affect plants in a retail outlet F/600/2652 Understanding the nature, uses and importance of Level product information in a retail outlet selling gardening products H/600/2661 Understanding how the growth and development of Level plants is promoted and monitored in a retail outlet D/600/0651 Understanding how retailers operate home delivery Level services for newspapers and magazines K/600/2659 Understanding the management of delivery of Level plants into a retail business K/600/0653 Understanding the storage, monitoring and Level replenishment of fresh produce in a retail outlet M/600/0654 Understanding the storage, monitoring and Level replenishment of chilled food items in a retail outlet H/600/0652 Understanding how retailers sell National Lottery Level products and services Y/600/0650 Understanding how stocks of newspapers and magazines are controlled in retail outlets Level Level 3 Certificate in Retail Knowledge Page 21 of 44

23 Unit M/602/2234 Title Level Credit GLH Underage sales prevention for retail and licensed Level premises Level 3 Certificate in Retail Knowledge Page 22 of 44

24 Gateway Qualifications Level 3 Diploma in Retail Skills (Sales Professional) Learners must achieve a minimum of 43 credits with a minimum of 33 credits achieved at level 3, of which 10 credits must come from the Mandatory Group M. A minimum of 23 credits must come from Group OA and a maximum of 10 credits can come from Group OB. Mandatory Group M Learners must achieve 10 credits from this group. Unit H/503/5729 Title Level Credit GLH Work effectively and support others in a retail Level organisation Optional Group OA Learners must achieve a minimum of 23 credits from this group. A/503/5669 Audit stock levels and stock inventories in a retail Level T/503/5671 Source required goods and services in a retail Level L/503/5675 Monitor and help improve food safety in a retail Level D/503/5681 Manage staff to receive goods in a retail Level H/503/5682 Organise and monitor the storage of stock in a retail Level L/503/5692 Maintain the availability of goods on display in a Level retail to promote sales R/503/5693 Manage the payment transaction process in a retail Level J/503/5710 Help customers to choose alcoholic beverages in a Level retail M/503/5720 Help customers to choose specialist products in a Level retail Y/503/5730 Deputise for the leader of a retail team Level D/503/5731 Contribute to the continuous improvement of retail Level operations within own area of responsibility H/503/5732 Manage the prevention of wastage and loss in a Level retail K/503/5733 Produce staffing schedules to help a retail team to Level achieve its targets F/503/5737 Monitor and support secure payment point use Level during trading hours Y/505/9381 Motivating colleagues to promote web-based retail facilities to customers Level Level 3 Diploma in Retail Skills (Sales Professional) Page 23 of 44

25 Optional Group OB Learners can achieve a maximum of 10 credits from this group. K/503/5666 Hand-process fish in a retail Level M/503/5667 Process greengrocery products for sale in a retail Level T/503/5668 Finish meat products by hand in a retail Level A/503/5672 Organise own work to meet a dough production Level schedule in a retail D/601/4551 Select, weigh and measure bakery ingredients Level T/601/4555 Hand-divide, mould and shape fermented dough Level J/503/5674 Maintain food safety while working with food in a Level retail R/503/5676 Pick products in a retail to fulfil Level customer orders D/503/5678 Check stock levels and sort out problems with stock Level levels in a retail R/502/0854 Maintain moisture levels for crops or plants Level L/502/0853 Provide nutrients to crops or plants Level Y/502/1214 Remove unwanted plant growth to maintain Level development K/502/1511 Identify and report the presence of pests, diseases Level and disorders H/503/5679 Finish bake-off food products in a retail Level Y/503/5680 Glaze, coat or decorate bake-off products for sale in Level a retail J/503/5688 Demonstrate products to customers in a retail Level Y/503/5694 Provide a bra fitting service in a retail Level R/503/5709 Advise customers on the fixing and care of tiles Level L/503/5711 Cash up in a retail Level R/503/5712 Promote a retail store s credit card to customers in Level a retail Y/503/5713 Provide service to customers in a dressing room in Level a retail D/503/5714 Promote food or drink products by offering samples Level to customers M/503/5717 Help customers to apply for a retail store s credit Level card and associated insurance products T/503/5718 Help customers to choose delicatessen products in Level a retail A/503/5719 Portion delicatessen products to meet customer Level requirements in a retail J/502/0771 Merchandise plants and other relevant products Level T/503/5721 Demonstrate make-up and skincare products to Level customers at a beauty counter in a retail A/503/5722 Operate a customer record card system on a Level beauty counter in a retail Y/601/1230 Organise the delivery of reliable customer service Level H/601/1232 Improve the customer relationship Level D/601/1553 Work with others to improve customer service Level J/601/1515 Monitor and solve customer service problems Level Level 3 Diploma in Retail Skills (Sales Professional) Page 24 of 44

26 H/601/1554 Promote continuous improvement Level D/505/9379 Using web-based facilities in-store to achieve retail Level sales R/505/9380 Advising and supporting customers on the use of instore Level web-based retail facilities D/505/9382 Maintaining data confidentiality and security when using web-based retail facilities in-store Level Level 3 Diploma in Retail Skills (Sales Professional) Page 25 of 44

27 Gateway Qualifications Level 3 Diploma in Retail Skills (Visual Merchandising) Learners must achieve a minimum of 53 credits. A minimum of 42 credits must be achieved at level 3 of which 10 credits must come from Mandatory Group M. A minimum of 32 credits must come from Optional Group OA and a maximum of 11 credits can come from Optional Group OB. Mandatory Learners must achieve 10 credits from this group. Unit H/503/5729 Title Level Credit GLH Work effectively and support others in a retail Level organisation Optional Group OA Learners must achieve a minimum of 32 credits from this group. H/503/5701 Choose merchandise to feature in visual Level merchandising displays K/503/5702 Manage the use of signage and graphics in visual Level merchandising displays M/503/5703 Evaluate the effectiveness of visual merchandising Level displays T/503/5704 Manage budgets for visual merchandising projects Level A/503/5705 Contribute to improving a retail organisation s visual Level merchandising policy F/503/5706 Design visual merchandising display layouts Level Optional Group OB Learners can achieve a maximum of 11 credits from this group. D/503/5695 Follow guidelines for planning and preparing visual Level merchandising displays H/503/5696 Dress visual merchandising displays to attract Level customers K/503/5697 Order and position signage and graphics for visual Level merchandising displays M/503/5698 Dismantle and store props and graphics from visual Level merchandising displays T/503/5699 Make props and decorate fixtures and panels for Level visual merchandising displays D/503/5700 Assemble visual merchandising displays Level D/503/5681 Manage staff to receive goods in a retail Level H/503/5682 Organise and monitor the storage of stock in a retail Level Level 3 Diploma in Retail Skills (Visual Merchandising) Page 26 of 44

28 D/503/5731 Contribute to the continuous improvement of retail operations within own area of responsibility Level Y/503/5730 Deputise for the leader of a retail team Level Level 3 Diploma in Retail Skills (Visual Merchandising) Page 27 of 44

29 Gateway Qualifications Level 3 Diploma in Retail Skills (Management) Learners must achieve a minimum of 43 credits with 10 credits from the Mandatory Group M and 33 credits from Optional Groups OA, OB and OC. A minimum of 18 credits must come from Optional Group OA. A maximum of 15 credits can come from Optional Group OB and a maximum of 8 credits can come from Optional Group OC. Mandatory Learners must achieve 10 credits from this group. Unit H/503/5729 Title Level Credit GLH Work effectively and support others in a retail Level organisation Optional Group OA Learners must achieve a minimum of 18 credits from this group. Unit A/503/5669 T/503/5671 L/503/5675 D/503/5681 H/503/5682 L/503/5692 R/503/5693 D/503/5731 H/503/5732 K/503/5733 M/503/5734 F/503/5737 Y/505/9381 D/505/9379 D/505/9382 R/505/9380 Title Level Credit GLH Audit stock levels and stock inventories in a retail Level Source required goods and services in a retail Level Monitor and help improve food safety in a retail Level Manage staff to receive goods in a retail Level Organise and monitor the storage of stock in a retail Level Maintain the availability of goods on display in a Level retail to promote sales Manage the payment transaction process in a retail Level Contribute to the continuous improvement of retail Level operations within own area of responsibility Manage the prevention of wastage and loss in a Level retail Produce staffing schedules to help a retail team to Level achieve its targets Monitor and maintain health and safety in a retail Level Monitor and support secure payment point use Level during trading hours Motivating colleagues to promote web-based retail Level facilities to customers Using web-based facilities in-store to achieve retail Level sales Maintaining data confidentiality and security when Level using web-based retail facilities in-store Advising and supporting customers on the use of instore Level web-based retail facilities Level 3 Diploma in Retail Skills (Management) Page 28 of 44

30 Optional Group OB Learners can achieve a maximum of 15 credits from this group. M/600/9600 Set objectives and provide support for team Level members Y/600/9669 Plan, allocate and monitor work of a team Level F/600/9715 Make effective decisions Level R/600/9685 Manage conflict in a team Level M/600/9628 Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Level Optional Group OC Learners can achieve a maximum of 8 credits from this group. Y/601/1230 Organise the delivery of reliable customer service Level H/601/1232 Improve the customer relationship Level D/601/1553 Work with others to improve customer service Level J/601/1515 Monitor and solve customer service problems Level H/601/1554 Promote continuous improvement Level Level 3 Diploma in Retail Skills (Management) Page 29 of 44

31 Gateway Qualifications Level 3 Diploma in Multi-Channel Retail Learners must achieve a minimum of 37 credits with a minimum of 29 credits at Level 3 or above. 8 credits must be achieved from the Mandatory Group M, a minimum of 21 credits from Optional Group OA and maximum of 8 credits from Optional Group OB. Mandatory Learners must achieve 8 credits from the single mandatory unit in this group. Unit Title Level Credit GLH A/505/9650 Working productively and effectively in a multichannel retail business Level Multi-Channel Retail Optional Units Learners must achieve a minimum of 21 credits from the units in this group. F/505/9651 Working with colleagues to encourage innovation in Level a multi-channel retail business J/505/9652 Updating product information on a trading website Level L/505/9653 Analysing customer behaviour on a trading website Level Y/505/9655 Providing support to individual customers of a Level trading website D/505/9656 Analysing the feedback from customers of a multichannel Level retail business H/505/9657 Maintaining a social network as part of multichannel Level retail K/505/9658 Specifying the content and layout of pages for a Level trading website M/505/9659 Maintaining a library of materials for use on a Level trading website H/505/9660 Creating copy for a trading website Level K/505/9661 Working collaboratively to produce page layouts for Level a trading website M/505/9662 Organising the production of photographs or videos Level for use on a trading website A/505/9664 Selecting visual assets for use on a trading website Level F/505/9665 Organising urgent changes to the content of a Level trading website J/505/9666 Maintaining the confidentiality and security of data held online regarding retail customers Level Level 3 Diploma in Multi-Channel Retail Page 30 of 44

32 Retail Optional Units Learners may choose a maximum of 8 credits from the optional units in this group R/505/9721 Forecasting trends and developments impacting on Level range management and buying Y/505/9722 Forecasting product sales, stock and profit levels Level T/505/9727 Negotiating with suppliers of merchandise for retail Level sale A/505/9728 Managing the supply of stock for retail sale Level A/505/9731 Analysing and presenting reports on sales, stock Level and profit performance M/505/9726 Checking the storage and care of stock in a retail Level K/505/9725 Contribute to maintaining stock levels and to Level addressing problems with stock D/505/9723 Checking the levels of retail stock available for sale Level M/502/9965 Use digital technology for marketing purposes Level T/505/9730 Contributing to marketing and promotional Level campaigns for retail products F/505/9729 Promoting particular retail products using webbased Level retail channels H/505/9724 Processing returns of retail products Level Relationship between competence and knowledge qualifications The units in Level 3 Diploma in Multi-Channel retail all contain elements of competency and knowledge. When allocating credit scores to the units contained in the qualification the total credit score has been allocated between competency and knowledge as outlined below: Mandatory unit Unit A/505/9650 Unit Total Working productively and effectively in a multi-channel retail business Knowledge Competency Total credits credits credits Group 2: Options - multi-channel retail Unit F/505/9651 J/505/9652 L/505/9653 Y/505/9655 Unit Total Working with colleagues to encourage innovation in a multi-channel retail business Updating product information on a trading website Analysing customer behaviour on a trading website Providing support to individual customers of a trading website Knowledge credits Competency credits Total credits Level 3 Diploma in Multi-Channel Retail Page 31 of 44

33 Unit D/505/9656 H/505/9657 K/505/9658 M/505/9659 Unit Total Analysing the feedback from customers of a multi-channel retail business Maintaining a social network as part of multi-channel retail Specifying the content and layout of pages for a trading website Maintaining a library of materials for use on a trading website Knowledge Competency Total credits credits credits H/505/9660 Creating copy for a trading website K/505/9661 Working collaboratively to produce page layouts for a trading website M/505/9662 Organising the production of photographs or videos for use on a trading website A/505/9664 F/505/9665 J/505/9666 Selecting visual assets for use on a trading website Organising urgent changes to the content of a trading website Maintaining the confidentiality and security of data held online regarding retail customers Group 3: Options all retail Forecasting Unit R/505/9721 Y/505/9722 Negotiating Unit T/505/9727 Unit Total Forecasting trends and developments impacting on range management and buying Forecasting product sales, stock and profit levels Unit Total Negotiating with suppliers of merchandise for retail sale Knowledge credits Competency credits Total credits Knowledge Competency Total credits credits credits Stock analysis/management Unit A/505/9728 A/505/9731 M/505/9726 K/505/9725 D/505/9723 Unit Total Managing the supply of stock for retail sale Analysing and presenting reports on sales, stock and profit performance Checking the storage and care of stock in a retail Contribute to maintaining stock levels and to addressing problems with stock Checking the levels of retail stock available for sale Knowledge credits Competency credits Total credits Level 3 Diploma in Multi-Channel Retail Page 32 of 44

34 Marketing and Promotions Unit T/505/9730 M/502/9965 F/505/9729 Returns Unit Total Contributing to marketing and promotional campaigns for retail products Use digital technology for marketing purposes Promoting particular retail products using web-based retail channels Knowledge credits Competency credits Total credits n/a Unit Unit Total Knowledge Competency Total credits credits credits H/505/9724 Processing returns of retail goods Level 3 Diploma in Multi-Channel Retail Page 33 of 44

35 4. Recognition of Prior Learning (RPL) Recognition of prior learning is a process that considers if a learner can meet the specified assessment requirements through knowledge, understanding or skills that they already possess and that can contribute towards the attainment of a qualification for which they are undertaking. Where Recognition of Prior Learning is permitted then the evidence must be mapped against the criteria for which it is being claimed for and be valid, authentic, sufficient, reliable, valid and current. A maximum of 70% of a qualification can be achieved through the process of Recognition of Prior Learning, with at least 30% gained through new learning. The process for claiming RPL is set out in the Gateway Qualifications policy on Recognition of Prior Learning. Page 34 of 44

Qualification Specification. Customer Service (England) Intermediate Level Apprenticeship in Customer Service

Qualification Specification. Customer Service (England) Intermediate Level Apprenticeship in Customer Service Qualification Specification Customer Service (England) Intermediate Level Apprenticeship in Customer Service Advanced Level Apprenticeship in Customer Service Version 3.0 (October 2017) Qualification Specification:

More information

Qualification Specification. Accounting

Qualification Specification. Accounting Qualification Specification Accounting Version 4.0 (September 2017) Page 1 of 23 This qualification specification covers the following qualification: Qualification Title Qualification Number Gateway Qualifications

More information

Qualification Specification. Warehousing and Storage (England) Intermediate Level Apprenticeship in Warehousing and Storage

Qualification Specification. Warehousing and Storage (England) Intermediate Level Apprenticeship in Warehousing and Storage Qualification Specification Warehousing and Storage (England) Intermediate Level Apprenticeship in Warehousing and Storage Advanced Level Apprenticeship in Warehousing and Storage Version 2.0 (July 2016)

More information

Assessment Strategy for the Retail SVQs ACG approved 10 th August

Assessment Strategy for the Retail SVQs ACG approved 10 th August Assessment Strategy for the Retail SVQs ACG approved 10 th August 2011 www.skillsmartretail.com Assessment Strategy for the Retail SVQs 1 Introduction The qualifications currently covered by this Assessment

More information

Qualification Specification. Level 2 Certificate in RETAIL KNOWLEDGE

Qualification Specification.  Level 2 Certificate in RETAIL KNOWLEDGE Level 2 Certificate in RETAIL KNOWLEDGE Qualification Specification Qualification recognition number: 601/3813/0 Qualification Reference: L2CRK www.futurequals.com Level x ###### in /for QUALIFICATION

More information

Qualification Specification HABC Level 1 Award in Retail Knowledge (QCF)

Qualification Specification HABC Level 1 Award in Retail Knowledge (QCF) www.highfieldabc.com Qualification Specification HABC Level 1 Award in Retail Knowledge (QCF) Qualification Number: 600/4645/4 HABC Level 1 Certificate in Retail Knowledge (QCF) Qualification Number: 600/4637/5

More information

Level 1 Certificate in Hospitality and Catering

Level 1 Certificate in Hospitality and Catering NCFE National Partnership Award Award Specification Level 1 Certificate in Hospitality and Catering National Partnership Award Specification NP00035NT Issue 2, September 2008 Our Vision Inspirational learning

More information

Level 3 Certificate/Diploma in Retail Skills (Visual Merchandising) (7536)

Level 3 Certificate/Diploma in Retail Skills (Visual Merchandising) (7536) Level 3 Certificate/Diploma in Retail Skills (Visual Merchandising) (7536) Candidate Logbook Certificate 500/2937/X Diploma 500/2865/0 www.cityandguilds.com July 2011 Version 1.6 About City & Guilds City

More information

Qualification Handbook. Leadership and Management

Qualification Handbook. Leadership and Management Qualification Handbook Leadership and Management Qualification Handbook SFJ Awards Level 4 Certificate in Leadership and Management Qualification Number: 601/4619/9 Version Date of issue Amendment(s) Page

More information

Qualifications Handbook. Internal Quality Assurance

Qualifications Handbook. Internal Quality Assurance Qualifications Handbook Internal Quality Assurance Qualifications Handbook SFJ Awards Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Qualification No:

More information

Level 2 Certificate in Principles of Customer Service. Qualification Specification

Level 2 Certificate in Principles of Customer Service. Qualification Specification Qualification Specification ProQual 2014 Contents Page Introduction 3 The Qualifications and Credit Framework (QCF) 3 Qualification profile 4 Rules of combination 4 Credit transfer / Exemptions / Recognition

More information

Level 3 NVQ Diploma in Hospitality Supervision and Leadership. April 2011 Version 1.3 (April 2016)

Level 3 NVQ Diploma in Hospitality Supervision and Leadership. April 2011 Version 1.3 (April 2016) QUALIFICATION HANDBOOK Level 3 NVQ Diploma in Hospitality Supervision and Leadership April 2011 Version 1.3 (April 2016) Qualification at a glance Subject area City & Guilds number 7250 Age group approved

More information

Qualification Specification HABC Level 1 Certificate in Customer Service (QCF)

Qualification Specification HABC Level 1 Certificate in Customer Service (QCF) www.highfieldabc.com Qualification Specification HABC Level 1 Certificate in Customer Service (QCF) Qualification Number: 601/4001/X Highfield House Heavens Walk Lakeside Doncaster South Yorkshire DN4

More information

Qualification Specification HABC Level 2 NVQ Certificate in Business and Administration (QCF)

Qualification Specification HABC Level 2 NVQ Certificate in Business and Administration (QCF) www.highfieldabc.com Qualification Specification HABC Level 2 NVQ Certificate in Business and Administration (QCF) Qualification Number: 600/5475/X Highfield House Highfield House Heavens Walk Lakeside

More information

Qualification Specification. Level 2 Award in INFORMATION, ADVICE OR GUIDANCE

Qualification Specification.  Level 2 Award in INFORMATION, ADVICE OR GUIDANCE Level 2 Award in INFORMATION, ADVICE OR GUIDANCE Qualification Specification Qualification recognition number: 601/5079/8 Qualification Reference: L2AIAG www.futurequals.com Level x ###### in /for QUALIFICATION

More information

Qualification Specification Highfield Level 2 Certificate in Principles of Business and Administration (RQF)

Qualification Specification Highfield Level 2 Certificate in Principles of Business and Administration (RQF) Qualification Specification Highfield Level 2 Certificate in Principles of Business and Administration (RQF) Qualification Number: 600/5480/3 Version 1 December 2017 Copyright 2017. HABC Ltd. All rights

More information

Principles of leading a team in the hospitality industry

Principles of leading a team in the hospitality industry Principles of leading a team in the hospitality industry UV31194 R/502/3964 Learner name: VRQ Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy,

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 2 Certificate in Principles of Sales (QCF) (7711-02) April 2011 Version 1.3 (November 2012) Qualification at a glance Subject area City & Guilds number 7711 Age group approved

More information

Qualification Specification. Level 5 Diploma in MANAGEMENT AND LEADERSHIP

Qualification Specification.  Level 5 Diploma in MANAGEMENT AND LEADERSHIP Level 5 Diploma in MANAGEMENT AND LEADERSHIP Qualification Specification Qualification recognition number: 601/5873/6 Qualification Reference: L5DML www.futurequals.com Level x ###### in /for QUALIFICATION

More information

SFJ Awards Level 4 Diploma in Fire Safety (Fire Inspectors)

SFJ Awards Level 4 Diploma in Fire Safety (Fire Inspectors) SFJ Awards Level 4 Diploma in Fire Safety (Fire Inspectors) Qualification Handbook SFJ Awards Level 4 Diploma in Fire Safety (Fire Inspectors) Qualification Number: 600/8407/8 Version Date of issue Amendment(s)

More information

EAL Level 3 NVQ Award in Understanding the Principles and Practices of Assessment (QCF) 501/1844/4

EAL Level 3 NVQ Award in Understanding the Principles and Practices of Assessment (QCF) 501/1844/4 Qualification Manual EAL Level 3 NVQ Award in Understanding the Principles and Practices of Assessment (QCF) 501/1844/4 EAL Level 3 NVQ Award in Assessing Competence in the Work Environment (QCF) 501/1843/2

More information

Internal Quality Assurance of Assessment Processes and Practice

Internal Quality Assurance of Assessment Processes and Practice Qualification Specification Internal Quality Assurance of Assessment Processes and Practice S A F E T Y T R A I N I N G A W A R D S S S A R D Version 17.1 2017 F E T Y T R A I N I N G A W A 1 This qualification

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK Level 3 Certificate in Mentoring (6318-10) QUALIFICATION HANDBOOK May 2015 Version 1.1 City and Guilds Level 3 Certificate in Mentoring (6318-10) Qualification at a glance Subject area City & Guilds number

More information

QCF. Learning and Development. Centre Handbook

QCF. Learning and Development. Centre Handbook QCF Learning and Development OCR Level 3 Award in Facilitating Learning and Development OCR Level 3 Certificate in Learning and Development Scheme codes 10229 and 10230 Centre Handbook OCR Level 3 Award

More information

BIIAB Level 5 Diploma in Management and Leadership (QCF)

BIIAB Level 5 Diploma in Management and Leadership (QCF) Qualification handbook for BIIAB Level 5 Diploma in Management and Leadership (QCF) QN 601/6773/7 Version 1 BIIAB September 2015 Table of Contents 1. About the BIIAB Level 5 Diploma in Management and Leadership

More information

BIIAB Level 2 Award for Personal Licence Holders

BIIAB Level 2 Award for Personal Licence Holders Qualification Handbook BIIAB Level 2 Award for Personal Licence Holders 603/2468/5 C00/1212/8 Version 2 Version 2 BIIAB October 2017 www.biiab.org Licence Holder handbook Version and date Version 2 October

More information

Pearson Edexcel Level 4 NVQ Diploma in Management (QCF) Specification

Pearson Edexcel Level 4 NVQ Diploma in Management (QCF) Specification Pearson Edexcel Level 4 NVQ Diploma in Management (QCF) Specification NVQ/Competence-based qualification First registration February 2014 Edexcel and BTEC qualifications are awarded by Pearson, the UK

More information

BIIAB Internal Quality Assurer Qualifications Handbook

BIIAB Internal Quality Assurer Qualifications Handbook Qualification Handbook BIIAB Internal Quality Assurer BIIAB Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice 601/5102/X BIIAB Level 4 Award in the Internal

More information

Level 7 NVQ Diploma in Strategic Management and Leadership. Qualification Specification

Level 7 NVQ Diploma in Strategic Management and Leadership. Qualification Specification Level 7 NVQ Diploma in Strategic Management and Leadership Qualification Specification ProQual 2014 Contents Page Introduction 3 The Qualifications and Credit Framework (QCF) 3 Qualification profile 4

More information

Qualification Handbook. Level 5 NVQ Diploma in Management and Leadership

Qualification Handbook. Level 5 NVQ Diploma in Management and Leadership Qualification Handbook Level 5 NVQ Diploma in Management and Leadership Qualification Handbook SFJ Awards Level 5 NVQ Diploma in Management and Leadership Qualification Number: 601/6349/5 Version Date

More information

handbook Level 3 Certificate in Principles of Recruitment Practice (QCF) RPP3

handbook Level 3 Certificate in Principles of Recruitment Practice (QCF) RPP3 Skillsfirst Awards handbook Level 3 Certificate in Principles of Recruitment Practice (QCF) RPP3 Suite 215 Fort Dunlop Fort Parkway Birmingham B24 9FD www.skillsfirst.co.uk Contents Page Section 1 Introduction

More information

Level 4 Diploma in Hospitality Management ( ) October 2017 Version 1.3

Level 4 Diploma in Hospitality Management ( ) October 2017 Version 1.3 QUALIFICATION HANDBOOK Level 4 Diploma in Hospitality Management (7148-41) October 2017 Version 1.3 Qualification at a glance Subject area Hospitality Management City & Guilds number 7148-41 Age group

More information

LEVEL 2 AWARD IN EMPLOYEE RIGHTS AND RESPONSIBILITIES IN THE LOGISTICS INDUSTRY

LEVEL 2 AWARD IN EMPLOYEE RIGHTS AND RESPONSIBILITIES IN THE LOGISTICS INDUSTRY LEVEL 2 AWARD IN EMPLOYEE RIGHTS AND RESPONSIBILITIES IN THE LOGISTICS INDUSTRY QUALIFICATION GUIDANCE England [60017405] Wales [C0003639] A2601-C2 Issue 4 June 17 About ABC Awards ABC Awards is a leading

More information

Supervision of operations in the hospitality industry

Supervision of operations in the hospitality industry Supervision of operations in the hospitality industry UV31164 D/502/3952 Learner name: VRQ Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy,

More information

Skillsfirst Awards. Handbook. Level 2 Diploma In Team Leading (QCF) TLD2

Skillsfirst Awards. Handbook. Level 2 Diploma In Team Leading (QCF) TLD2 Skillsfirst Awards Handbook Level 2 Diploma In Team Leading (QCF) TLD2 Skillsfirst Awards Limited Suite 215 Fort Dunlop Fort Parkway Birmingham B24 9FD Tel - 0121 270 5100 Fax - 0121 747 4102 Website www.skillsfirst.co.uk

More information

Specification. Edexcel NVQ qualification. Edexcel Level 7 NVQ Diploma in Management (QCF)

Specification. Edexcel NVQ qualification. Edexcel Level 7 NVQ Diploma in Management (QCF) Specification Edexcel NVQ qualification Edexcel Level 7 NVQ Diploma in Management (QCF) For first registration August 2010 Edexcel, a Pearson company, is the UK s largest awarding organisation offering

More information

Delivering and Assessing ABC Awards Qualifications

Delivering and Assessing ABC Awards Qualifications Delivering and Assessing ABC Awards Qualifications Delivering and Assessing ABC Qualifications V6 Feb 2014 Page 1 of 19 ABC Awards Thank you for choosing to work with ABC Awards (ABC). You are one of over

More information

Level 3 NVQ Certificate in Occupational Health and Safety

Level 3 NVQ Certificate in Occupational Health and Safety Level 3 NVQ Certificate in Occupational Health and Safety Qualification Specification ProQual 2014 Contents Page Introduction 3 The Qualifications and Credit Framework (QCF) 3 Qualification profile 4 Rules

More information

Level 3 Diploma in Warehousing and Storage ( )

Level 3 Diploma in Warehousing and Storage ( ) Level 3 Diploma in Warehousing and Storage (06-07) Candidate logbook 600/3766/0 www.cityandguilds.com January 202 Version.0 About City & Guilds City & Guilds is the UK s leading provider of vocational

More information

A/507/5167 Level: Entry 3 Credit value: 1 GLH: 12 Aim:

A/507/5167 Level: Entry 3 Credit value: 1 GLH: 12 Aim: Unit 370 Introduction to retail UAN: A/507/5167 Level: Entry 3 Credit value: 1 GLH: 12 Aim: Assessment: Barring: The aim of this unit is to give the learner a broad introduction to the retail industry.

More information

APPRENTICESHIPS EARN WHILE APPRENTICESHIPS YOU LEARN

APPRENTICESHIPS EARN WHILE APPRENTICESHIPS YOU LEARN APPRENTICESHIPS EARN WHILE YOU LEARN 1 For further information, contact Student Services on 08452 601 608 or go to www.sussexdowns.ac.uk s combine paid work with theoretical learning. They allow you to

More information

Level 3 Diploma in Management. Qualification Specification

Level 3 Diploma in Management. Qualification Specification Qualification Specification ProQual 2017 Contents Page Introduction 3 Qualification profile 3 Qualification structure 4 Centre requirements 6 Support for candidates 6 Assessment 7 Internal quality assurance

More information

Level 2 Diploma in Reception Services ( )

Level 2 Diploma in Reception Services ( ) Level 2 Diploma in Reception Services (8067-02) Assessment pack www.cityandguilds.com January 2012 Version 1.01 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications,

More information

LEVEL 3 AWARD, CERTIFICATE AND DIPLOMA IN FASHION RETAIL

LEVEL 3 AWARD, CERTIFICATE AND DIPLOMA IN FASHION RETAIL LEVEL 3 AWARD, CERTIFICATE AND DIPLOMA IN FASHION RETAIL QUALIFICATION GUIDANCE Level 3 Award [50109595] Level 3 Certificate [50109601] Level 3 Diploma [50115406] 501/0959/5 501/0960/1 Issue 5 501/1540/6

More information

Level 6 NVQ Diploma in Construction Site Management (Construction)

Level 6 NVQ Diploma in Construction Site Management (Construction) Level 6 NVQ Diploma in Construction Site Management (Construction) Qualification Specification ProQual 2014 Contents Page Introduction 3 The Qualifications and Credit Framework (QCF) 3 Qualification profile

More information

Qualification Specification. Level 3 Diploma in MANAGEMENT

Qualification Specification.  Level 3 Diploma in MANAGEMENT Level 3 Diploma in MANAGEMENT Qualification Specification Qualification recognition number: 601/3874/9 Qualification Reference: L3DM www.futurequals.com Level x ###### in /for QUALIFICATION TITLE Qualification

More information

Supervise food service

Supervise food service Supervise food service M/502/9562 Learner name: Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and

More information

Pearson BTEC Level 3 Certificate in Understanding Sports Performance

Pearson BTEC Level 3 Certificate in Understanding Sports Performance Pearson BTEC Level 3 Certificate in Understanding Sports Performance Specification BTEC Specialist qualification First teaching July 2014 Issue 2: June 2016 Edexcel, BTEC and LCCI qualifications Edexcel,

More information

Maintain the availability of goods on display in a retail environment to promote sales

Maintain the availability of goods on display in a retail environment to promote sales Maintain the availability of goods on display in a retail environment to promote sales UV31417 L/503/5692 Learner name: VRQ Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty

More information

Business Administration. Centre Handbook. OCR Level 3 Diploma in Business Administration Entry code Version 2 Issued June 2017

Business Administration. Centre Handbook. OCR Level 3 Diploma in Business Administration Entry code Version 2 Issued June 2017 Business Administration Centre Handbook OCR Level 3 Diploma in Business Administration Entry code 10384 Version 2 Issued June 2017 OCR 2017 June 2017 OCR Level 3 Diploma in Business Administration Contents

More information

OCR Level 4 Award in the External Quality Assurance of Assessment Processes and Practice

OCR Level 4 Award in the External Quality Assurance of Assessment Processes and Practice QCF External Quality Assurance OCR Level 4 Award in the External Quality Assurance of Assessment Processes and Practice OCR Level 4 Certificate in Leading the External Quality Assurance of Assessment Processes

More information

BIIAB Level 2 Award in Employment Responsibilities and Rights in Health, Social Care, Children and Young People s Settings (QCF)

BIIAB Level 2 Award in Employment Responsibilities and Rights in Health, Social Care, Children and Young People s Settings (QCF) Qualification Handbook BIIAB Level 2 Award in Employment Responsibilities and Rights in Health, Social Care, Children and Young People s Settings (QCF) 601/6473/6 Version 1 BIIAB September 2015 Table of

More information

Promote equality, diversity and inclusion in the workplace

Promote equality, diversity and inclusion in the workplace Promote equality, diversity and inclusion in the workplace UBU66 T/506/1820 Learner name: VRQ Learner number: VTCT is the specialist awarding organisation for the Hairdressing, Beauty Therapy, Complementary

More information

Operations/ Departmental Manager Apprenticeship. Assessment Plan

Operations/ Departmental Manager Apprenticeship. Assessment Plan Operations/ Departmental Manager Apprenticeship Assessment Plan Contents Introduction 1. Summary of Assessment 2. Assessment Overview 3. On-programme Assessment 4. Assessment Gateway 5. End Point Assessment

More information

Level 3 & 4 Awards & Certificates in Assessment and Quality Assurance

Level 3 & 4 Awards & Certificates in Assessment and Quality Assurance Level 3 & 4 Awards & Certificates in Assessment and Quality Assurance Qualification handbook for centres 6317 6317-30, 6317-31, 6317-32, 6317-33, 6317-40, 6317-41, 6317-42 www.cityandguilds.com October

More information

Business practice for complementary therapies

Business practice for complementary therapies Business practice for complementary therapies UV31267 L/503/7779 Learner name: VRQ Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality

More information

Qualification Specification. Level 5 NVQ Diploma in MANAGEMENT AND LEADERSHIP

Qualification Specification.  Level 5 NVQ Diploma in MANAGEMENT AND LEADERSHIP Level 5 NVQ Diploma in MANAGEMENT AND LEADERSHIP Qualification Specification Qualification recognition number: 601/3854/3 Qualification Reference: L5NVQDML www.futurequals.com Level x ###### in /for QUALIFICATION

More information

Qualification Specification NCFE Level 2 Diploma in Customer Service (601/3973/0)

Qualification Specification NCFE Level 2 Diploma in Customer Service (601/3973/0) Business, Administration and Law Qualification Specification NCFE Level 2 Diploma in Customer Service (601/3973/0) Contents Section 1 Qualification overview Page 3 Section 2 Assessment and moderation Page

More information

Qualification Specification HABC Level 3 Certificate in Management (QCF)

Qualification Specification HABC Level 3 Certificate in Management (QCF) www.highfieldabc.com Qualification Specification HABC Level 3 Certificate in Management (QCF) Qualification Number: 600/5172/3 Highfield Place Unit 15 Shaw Wood Business Park Shaw Wood Way Wheatley Hills

More information

Level 5 Diploma in Principles of Management and Leadership (QCF)

Level 5 Diploma in Principles of Management and Leadership (QCF) Skillsfirst Awards Handbook Level 5 Diploma in Principles of Management and Leadership (QCF) PMD5 Suite 215 Fort Dunlop Fort Parkway Birmingham B24 9FD www.skillsfirst.co.uk Contents Page Section 1 Introduction

More information

Assess Vocational Skills, Knowledge and Understanding

Assess Vocational Skills, Knowledge and Understanding Title: Level: 3 Credit value: 6 General Guidance This unit assesses a candidate assessor s competence in assessing a learner s vocational in contexts other than a work environment, for example in a simulated

More information

handbook Level 5 NVQ Diploma in Management (QCF) MD05

handbook Level 5 NVQ Diploma in Management (QCF) MD05 Skillsfirst Awards handbook Level 5 NVQ Diploma in Management (QCF) MD05 Suite 215 Fort Dunlop Fort Parkway Birmingham B24 9FD www.skillsfirst.co.uk Contents Page Section 1 Introduction 1.0 Introduction

More information

CMI LEVEL 4 NVQ DIPLOMA IN MANAGEMENT (RQF) Syllabus July 2017 Version 2

CMI LEVEL 4 NVQ DIPLOMA IN MANAGEMENT (RQF) Syllabus July 2017 Version 2 CMI LEVEL 4 NVQ DIPLOMA IN MANAGEMENT (RQF) Syllabus July 2017 Version 2 CONTENTS 5 Qualification Purpose 5 Titles & Reference Numbers 5 Key Dates 5 Progression 6 Entry & Recruitment Requirements 6 Equivalences

More information

Process customer orders for goods in a retail environment

Process customer orders for goods in a retail environment Process customer orders for goods in a retail environment UV21432 R/503/5662 Learner name: VRQ Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy,

More information

VTCT Level 1 Award in Understanding Personal Finance

VTCT Level 1 Award in Understanding Personal Finance VTCT Level 1 Award in Understanding Personal Finance Operational start date: 1 November 2012 Credit value: 3 Total Qualification Time (TQT): 30 Guided learning hours (GLH): 20 Qualification number: 600/7019/5

More information

Retail Shop Manager. Head of Retail Operations

Retail Shop Manager. Head of Retail Operations Job Description 1. JOB DETAILS Job Title Retail Shop Manager Department Retail Retail Mission - To generate income and support for the Hospice through a professional retail presence. Retail Vision - To

More information

Pearson Edexcel Level 4 Diploma in Hospitality Management

Pearson Edexcel Level 4 Diploma in Hospitality Management Pearson Edexcel Level 4 Diploma in Hospitality Management Specification Competence-based qualifications First registration October 2012 Issue 2 Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI

More information

Vehicle Sales - non statutory (Wales)

Vehicle Sales - non statutory (Wales) Vehicle Sales - non statutory (Wales) Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr01093

More information

Group Award Specification for:

Group Award Specification for: Group Award Specification for: Award in Customer Service: Principles and Practices Group Award Code: GG2A 45 Validation date: January 2013 Date of original publication: February 2013 Version: 1 Contents

More information

Understanding the handling of customer payments in a retail business

Understanding the handling of customer payments in a retail business Understanding the handling of customer payments in a retail business UV20354 H/502/5797 Learner name: VRQ Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary

More information

Pearson Edexcel Level 4 NVQ Diploma in Construction Site Supervision (Construction)

Pearson Edexcel Level 4 NVQ Diploma in Construction Site Supervision (Construction) Pearson Edexcel Level 4 NVQ Diploma in Construction Site Supervision (Construction) Specification Competence-based qualification First registration September 2014 Issue 2 Edexcel, BTEC and LCCI qualifications

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 6 Diploma in Career Guidance and Development (3072-06) August 2011 Version 4.0 (August 2013) Qualification at a glance Subject area City & Guilds number 3072 Age group approved

More information

AIM Awards Suite of Safeguarding Skills for Life and Work (QCF) Qualifications

AIM Awards Suite of Safeguarding Skills for Life and Work (QCF) Qualifications AIM Awards Suite of Safeguarding Skills for Life and Work (QCF) Qualifications Version 1 December 2013 AIM Awards Level 1 Award in Safeguarding Skills for Life and Work (QCF) 601/2076/9 AIM Awards Level

More information

Handbook. Level 4 NVQ Diploma in Business Administration (QCF) BUSD4

Handbook. Level 4 NVQ Diploma in Business Administration (QCF) BUSD4 Skillsfirst Awards Handbook Level 4 NVQ Diploma in Business Administration (QCF) BUSD4 Suite 416 Fort Dunlop Fort Parkway Birmingham B24 9FD www.skillsfirst.co.uk Contents Page Section 1 Introduction 2

More information

Qualification and Assessment Specification

Qualification and Assessment Specification NOCN Level 2 NVQ Diploma in Steelfixing Occupations Qualification and Assessment Specification NOCN Level 2 NVQ Diploma in Steelfixing Occupations Qualification No: 601/0953/1 Operational Start Date: 1

More information

Qualification and Assessment Specification

Qualification and Assessment Specification Qualification and Assessment Specification NOCN Level 2 NVQ Diploma in Formwork ) Qualification No: 601/4330/7 Operational Start Date: 1 st September 2014 Version 2.0 December 2017 Introduction NOCN is

More information

Qualification Specification. Level 2 Award in SAFEGUARDING AND PROTECTING CHILDREN AND YOUNG PEOPLE

Qualification Specification.  Level 2 Award in SAFEGUARDING AND PROTECTING CHILDREN AND YOUNG PEOPLE Level 2 Award in SAFEGUARDING AND PROTECTING CHILDREN AND YOUNG PEOPLE Qualification Specification Qualification recognition number: 600/6825/5 Qualification Reference: L2ASPCYP www.futurequals.com Level

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 4 NVQ Diploma in Spectator Safety Management (6852-04) October 2011 Version 1.0 Qualification at a glance Subject area City & Guilds number 6852 Spectator Safety Age group

More information

Principles of customer relationships

Principles of customer relationships Principles of customer relationships UBU112 K/503/8194 Learner name: VRQ Learner number: VTCT is the specialist awarding organisation for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality

More information

Process customer service complaints

Process customer service complaints Process customer service complaints D/601/1522 Learner name: Learner number: VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy and Sport and Active Leisure

More information

Music Business (England)

Music Business (England) Music Business (England) Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr01264 Issue date:

More information

BIIAB Level 2 Certificate in Community Arts Administration

BIIAB Level 2 Certificate in Community Arts Administration Qualification Handbook BIIAB Level 2 Certificate in Community Arts Administration 601/6664/2 Version 2 Version 2 BIIAB February 2016 www.biiab.org Version and date Change, alteration or addition Section

More information

Level 5 NVQ Diploma in Management and Leadership. Qualification Specification

Level 5 NVQ Diploma in Management and Leadership. Qualification Specification Level 5 NVQ Diploma in Management and Leadership Qualification Specification ProQual 2017 Contents Page Introduction 3 Qualification profile 3 Qualification structure 4 Centre requirements 6 Support for

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 6 NVQ Diploma in Construction Site Management (Construction) (6578) November 2013 Version 1.0 Qualification at a glance Subject area City & Guilds number 6578 Age group approved

More information

Qualification Specification NCFE Level 3 Diploma in Management (601/4032/X)

Qualification Specification NCFE Level 3 Diploma in Management (601/4032/X) Business, Administration and Law Qualification Specification NCFE Level 3 Diploma in Management (601/4032/X) Contents Section 1 Qualification overview Page 3 Section 2 Assessment and moderation Page 16

More information

Fair Access and Equality of Opportunity Policy

Fair Access and Equality of Opportunity Policy Fair Access and Equality of Opportunity Policy Version 4 Issue date: July 2016 Approved externally by SFJ Awards Quality & Standards Committee 19/01/2017 Contents 1 Purpose 2 Definition 3 Roles and Responsibilities

More information

Level 3 Diploma in Business Administration. Qualification Specification

Level 3 Diploma in Business Administration. Qualification Specification Level 3 Diploma in Business Administration Qualification Specification ProQual 2014 Contents Page Introduction 3 The Qualifications and Credit Framework (QCF) 3 Qualification profile 4 Rules of combination

More information

Level 2 NVQ Diploma in Construction Operations and Civil Engineering Services Construction Operations (Construction)

Level 2 NVQ Diploma in Construction Operations and Civil Engineering Services Construction Operations (Construction) Civil Engineering Services Construction Operations (Construction) Qualification Specification ProQual 2014 Contents Page Introduction 3 The Qualifications and Credit Framework (QCF) 3 Qualification profile

More information

Evidence Logbook. Level 5 Diploma in LEADERSHIP IN HEALTH AND SOCIAL CARE AND CHILDREN AND YOUNG PEOPLES SERVICES (ENGLAND)

Evidence Logbook.  Level 5 Diploma in LEADERSHIP IN HEALTH AND SOCIAL CARE AND CHILDREN AND YOUNG PEOPLES SERVICES (ENGLAND) Level 5 Diploma in LEADERSHIP IN HEALTH AND SOCIAL CARE AND CHILDREN AND YOUNG PEOPLES SERVICES (ENGLAND) Evidence Logbook Qualification recognition number: 601/4400/2 Qualification Reference: L5DLHSCCYPSE-HA

More information

Level 2 Certificate in Warehousing and Storage Skills (QCF)

Level 2 Certificate in Warehousing and Storage Skills (QCF) Level 2 Certificate in Warehousing and Storage Skills (QCF) Qualification Handbook www.cityandguilds.com September 2010 Version 1.1 Level 2 Certificate 1016-02 QAN 501/1082/2 About City & Guilds City &

More information

Level 3 Certificate for Traffic Office ( )

Level 3 Certificate for Traffic Office ( ) Level 3 Certificate for Traffic Office (3438-02) Qualification handbook 501/2233/2 www.cityandguilds.com May 2011 Version 1.2 (July 2011) About City & Guilds As the UK s leading vocational education organisation,

More information

Level 2 NVQ Diploma in Nail Services

Level 2 NVQ Diploma in Nail Services Level 2 NVQ Diploma in Nail Services Accreditation start date: 1 August 2010 Credit value: 40 Total Qualification Time (TQT): 400 Guided learning hours (GLH): 329 Qualification number: 500/8840/3 Statement

More information

VTCT Level 2 Award in Understanding Personal Finance

VTCT Level 2 Award in Understanding Personal Finance VTCT Level 2 Award in Understanding Personal Finance Operational start date: 1 November 2012 Credit value: 3 Total Qualification Time (TQT): 30 Guided learning hours (GLH): 26 Qualification number: 600/7018/3

More information

Handbook. Level 4 NVQ Diploma in Business Administration (RQF) BUSD4

Handbook. Level 4 NVQ Diploma in Business Administration (RQF) BUSD4 Skillsfirst Awards Handbook Level 4 NVQ Diploma in Business Administration (RQF) BUSD4 Suite 416 Fort Dunlop Fort Parkway Birmingham B24 9FD www.skillsfirst.co.uk Contents Page Section 1 Introduction 1.1

More information

AIM Awards Level 4 Diploma in Public Relations (QCF)

AIM Awards Level 4 Diploma in Public Relations (QCF) AIM Awards Level 4 Diploma in Public Relations (QCF) Version 2 May 2015 This page is intentionally blank 2 AIM Awards Level 4 Diploma in Public Relations (QCF) 601/3034/9 3 Contents Page Section One Qualification

More information

QUALIFICATIONS NETWORK Qualification Specification. Assessing Qualifications

QUALIFICATIONS NETWORK Qualification Specification. Assessing Qualifications QUALIFICATIONS NETWORK Qualification Specification Assessing Qualifications Qualification Specification QNUK Level 3 Award in Understanding the Principles and Practices of Assessment (QCF) Qualification

More information

Pearson Edexcel Level 2 Diploma in Transporting Goods by Road

Pearson Edexcel Level 2 Diploma in Transporting Goods by Road Pearson Edexcel Level 2 Diploma in Transporting Goods by Road Specification Competence-based qualification First registration August 2013 Issue 2 Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and

More information

Level 2, 3 & 4 Diplomas in Customer Service ( ) August 2014 Version 3.0 (October 2016)

Level 2, 3 & 4 Diplomas in Customer Service ( ) August 2014 Version 3.0 (October 2016) QUALIFICATION HANDBOOK Level 2, 3 & 4 Diplomas in Customer Service (5530-02-03-04) August 2014 Version 3.0 (October 2016) Qualification at a glance Subject area City & Guilds number 5530 Customer Service

More information

Qualifications Handbook. Internal Quality Assurance

Qualifications Handbook. Internal Quality Assurance Qualifications Handbook Internal Quality Assurance Qualifications Handbook SFJ Awards Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice (QCF) Qualification

More information

Arrangements for: National Certificate in Retailing at SCQF level 5. Group Award Code: GF6T 45. Validation date: May 2012

Arrangements for: National Certificate in Retailing at SCQF level 5. Group Award Code: GF6T 45. Validation date: May 2012 Arrangements for: National Certificate in Retailing at SCQF level 5 Group Award Code: GF6T 45 Validation date: May 2012 Date of original publication: September 2012 Version: 06 Acknowledgement SQA acknowledges

More information